Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Melakukan proses persiapan hingga pembukaan outlet berjalan dengan baik</li>
	<li>Memastikan fitting out, architecture, ME sesuai dengan blueprint</li>
	<li>Melakukan koordinasi dengan tim VM, dan persiapan promosi pembukaan outlet</li>
	<li>Melaporkan secara berkala kepada mitra terkait dengan progress persiapan pembukaan outlet</li>
</ul>

Architectural Design

Autocad

Outlet Maintenance Officer

PT Garuda Maintenance Facility Aero Asia Tbk ("GMF", "ticker code: GMFI") is a company engaged in the maintenance, repair, and overhaul of aircraft and industrial services. As the largest MRO service provider in Indonesia, with more than 70 years of experience, GMF originated as Garuda Indonesia Technical Division. Located in the Soekarno Hatta International Airport, GMF has customers from more than 70 countries worldwide. As a world-class MRO, GMF has obtained civil aviation authority certifications from more than 20 countries, including FAA (America), EASA (Europe), CASA (Australia), and DGCA (Indonesia). In 2017, GMF became a public company by releasing its share to the public. Currently, GMF is expanding its business by penetrating the industrial gas turbine engine market. Thus, GMF is expected to realize its vision to become the most valuable MRO company through its mission in providing integrated and reliable maintenance solutions as a contribution to the nation.

Specialties: MRO, Airframe Maintenance, Line Maintenance, Engine & APU Services, Component Services, Engineering Services, Material Services, Cabin Services, Learning Services, GSE Services, Military & Defense MRO, and Industrial Services.

PT Garuda Maintenance Facility Aero Asia Tbk

About the Role

As an Aircraft Maintenance Engineer (AME), you will be responsible for carrying out and certifying testing, inspection, troubleshooting, rectification, and modification of aircraft systems in line with regulatory and company procedures. This role also carries supervisory responsibilities, mentoring junior technicians and ensuring safe, efficient, and compliant maintenance activities.

Key Responsibilities

<ul>
	<li>Perform and certify inspection, adjustment, troubleshooting, rectification, and modification of aircraft systems.</li>
	<li>Supervise and guide technicians, ensuring effective resource planning and timely completion of maintenance tasks.</li>
	<li>Review and certify maintenance documents, ensuring compliance with regulatory and company procedures.</li>
	<li>Conduct defect analysis, create rectification orders, and ensure corrective actions are performed and documented.</li>
	<li>Troubleshoot aircraft systems, carry out operational/functional tests, and ensure maintenance areas are FOD-free.</li>
	<li>Perform/monitor Airworthiness Directives (AD) and Service Bulletins (SB) incorporation for endorsed aircraft types.</li>
	<li>Maintain accurate log entries and task card certifications to support aircraft return-to-service.</li>
</ul>

Actively supports safety, human factor, and quality management practices.

 

Why Join Us?

<ul>
	<li>Join a trusted global MRO provider with international certifications.</li>
	<li>Career pathway to senior engineer or managerial positions.</li>
	<li>Access to continuous training, certification programs, and exposure to advanced aircraft systems.</li>
</ul>

 

Note : GMF does not charge any fees during the recruitment process. Please be advised that only shortlisted candidates will be contacted and invited to proceed to the next phase.

Aircraft Maintenance Engineer

Tentang perusahaan :

Perusahaan kami berdiri lebih dari 25 tahun yang bergerak di bidang Industri Alumunium dan peleburan Zinc. Agar lebih dekat dengan pelanggan kami, kami memiliki dua lokasi di bagian Barat yang berada di kota Tangerang dan di bagian Timur berada di kota Karawang. Untuk memberikan kualitas terbaik dalam setiap produk kami, kami memiliki fasilitas teknologi manufaktur yang lengkap, diantaranya : CMM, Spectrometer Machine, Roughness Tester, CRM, OVM, Tensile Test Machine, Jet Cool System, Burnishing Roller, X-Ray Inspection, dll.

Brief Company Profile :

Year of Establishment : 8 August 1990
Core Business : Die Casting, Machining, Assembling and Painting
Product Range : Automotive Parts, Electronic Products and General Purpose Products
Human Resource Development : 5S, Kaizen, Supervisory Development & Training


PT Sinar Alum Sarana

<ul>
	<li>Membuat skema prediktif maintenance</li>
	<li>Melakukan improvement terhadap abnormality</li>
	<li>Melakukan pengontrol sparepart mesin</li>
	<li>Membuat gambar teknik dan dokumentasi</li>
	<li>Membuat schedule perbaikan mesin</li>
	<li>Melakukan pembaharuan terhadap instruksi kerja (IK), Rule, Cheeck Sheet</li>
	<li>Melakukan stock opname sparepart gudang maintenance</li>
	<li>Membuat materi kakotora trouble shooting</li>
	<li>Membuat laporan MTTR dan laporan downtime mingguan dan bulanan ke atasan</li>
	<li>Membuat materi training dan memberikan training ke bawahan</li>
	<li>Melakukan pengelolaan dan pengontrolan sparepart mesin</li>
</ul>

Machine Maintenance Ass. Supervisor

About the Role

As a Senior Aircraft Maintenance Technician (SAMT), you will be directly involved in ensuring aircraft safety and airworthiness. You will perform component removal/installation, inspections, aircraft servicing, refueling/defueling, jacking, and arrival-departure technical handling (ADTH). Your work will support the reliability and safety of our fleet, under the supervision of licensed engineers.

 

 

Key Responsibilities

<ul>
	<li>Perform removal and installation of aircraft systems and components (LRU/mechanical systems) in accordance with approved maintenance data.</li>
	<li>Inspect aircraft structure, systems, and removed parts; record discrepancies and raise rectification orders.</li>
	<li>Carry out aircraft servicing, refueling/defueling, jacking, and ADTH activities with strict adherence to safety procedures.</li>
	<li>Ensure proper documentation, tagging, and traceability of parts and tasks.</li>
	<li>Act as Wing Walker during aircraft towing operations to ensure safe clearances.</li>
	<li>Maintain housekeeping, orderliness, and compliance with Safety &amp; Quality Management Systems.</li>
	<li>Access and utilize technical publications, maintenance data, and IT systems for reporting and correspondence.</li>
</ul>

 

Why Join Us?

<ul>
	<li>Be part of a globally trusted MRO with international exposure.</li>
	<li>Opportunities for growth and progression into Licensed Engineer roles.</li>
	<li>Structured training programs and certifications to enhance your technical career.</li>
</ul>

 

Note : GMF does not charge any fees during the recruitment process. Please be advised that only shortlisted candidates will be contacted and invited to proceed to the next phase.

Senior Aircraft Maintenance Technician

Voltron Indonesia is the leading provider of Electric Vehicle (EV) charging network solutions in the country. Our mission is to deliver the best EV charging experience using advanced technology. We are dedicated to fostering the expansion of the EV market in Indonesia by providing reliable and innovative charging solutions. Based in Central Jakarta, Indonesia, our team is commited to driving the transition towards sustainable transportation.

Voltron Indonesia

Voltron is accelerating the growth of EV charging infrastructure across Indonesia. As we continue to expand our nationwide SPKLU network, we are looking for a highly capable SPKLU Operations &amp; Maintenance Manager to lead charging station reliability, field operations, and maintenance excellence.

Key Responsibilities

SPKLU Operations Management

<ul>
	<li>Oversee daily operational performance of Voltron’s SPKLU network to ensure high station availability and service continuity.</li>
	<li>Manage end-to-end site operations, ensuring charging stations operate safely, efficiently, and reliably.</li>
</ul>

Corrective &amp; Preventive Maintenance (CM/PM)

<ul>
	<li>Lead Corrective Maintenance (CM) and Preventive Maintenance (PM) execution across all SPKLU locations.</li>
	<li>Develop structured maintenance schedules, workflows, and operational SOPs aligned with uptime targets.</li>
</ul>

Field Execution &amp; Vendor Coordination

<ul>
	<li>Supervise and coordinate vendor engineers, technicians, and field partners to ensure timely issue resolution.</li>
	<li>Monitor vendor performance, response time, and compliance with Voltron operational standards.</li>
</ul>

Customer Support Collaboration

<ul>
	<li>Work closely with Customer Service teams to handle technical incidents, escalation cases, and customer-impacting station downtime.</li>
	<li>Ensure operational issues are resolved quickly in line with service-level expectations (SLA).</li>
</ul>

Reporting &amp; Performance Monitoring

<ul>
	<li>Prepare regular operational reports covering:
	<ul style="list-style-type: circle;">
		<li>Maintenance activities and completion rates</li>
		<li>SPKLU performance, downtime, and root cause analysis</li>
		<li>Operational KPI tracking (uptime, MTTR, PM compliance)</li>
	</ul>
	</li>
	<li>Provide actionable insights and recommendations for continuous improvement.</li>
</ul>

Continuous Improvement &amp; Safety

<ul>
	<li>Drive initiatives to enhance reliability, maintenance efficiency, and field operational readiness.</li>
	<li>Ensure full compliance with electrical safety regulations and operational best practices.</li>
</ul>

SPKLU Operations & Maintenance Manager

3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.

PT InMotion Inovasi Teknologi

<ul>
	<li>Provide excellent response to all user requests that come from all communication media such as phone calls, email, or direct communication.</li>
	<li>Handling client complain.</li>
	<li>Logging the support calls.</li>
	<li>Conducting the general diagnostic and troubleshooting functions.</li>
	<li>Assisting in software maintenance.</li>
	<li>Communicating with other divisions to analyze the outstanding issue and provide solutions.</li>
	<li>Performing standard repairs.</li>
	<li>Analyzing the failures according to the established procedures and taking the appropriate action.</li>
	<li>Create weekly reports and summaries of outstanding issues for clients and management.</li>
	<li>Coordinating maintenance schedule to clients and related parties.</li>
</ul>

Product Support Services

<ul>
	<li>Provide comprehensive administrative and academic support services to lecturers, students, and students’ parents by responding to inquiries, coordinating communication, and assisting with academic-related needs.</li>
	<li>Ensure that all lecture and learning activities are well-organized, efficiently managed, and run smoothly in accordance with institutional policies and schedules.</li>
</ul>

Academic Administrative Services Support_Universitas Multimedia Nusantara

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<ul>
	<li>Lead and develop three core functions under People Services (People Operations – Payroll, Compensation &amp; Benefits, HRIS; General Affairs &amp; IT Support – Including Health, Safety &amp; Environment (HSE); Industrial Relations – Employee relations, compliance, and government liaison).</li>
	<li>Ensure payroll accuracy and compliance across employees, daily workers, and mitra.</li>
	<li>Strengthen Industrial Relations by managing employee relations, resolving disputes, and maintaining strong partnerships with authorities and external stakeholders.</li>
	<li>Drive operational excellence, standardize policies, and ensure compliance with Indonesian labor laws.</li>
	<li>Build and maintain a safe, efficient, and productive workplace ecosystem. This includes office and asset management, vendor relations, IT support systems, and Health, Safety &amp; Environment programs that protect and empower our teams.</li>
	<li>Collaborate with cross-functional teams (Finance, Legal, and People Partners) to align People Services with business needs.</li>
	<li>Design and optimize scalable HR systems, tools, and processes for efficiency and automation.</li>
	<li>Lead continuous improvement projects that make Astro faster, more efficient, and more people-centric.</li>
	<li>Lead and grow a high-performing, psychologically safe, and trusting team that delivers excellence at scale.</li>
</ul>

Senior Lead People Services and Industrial Relations

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Job Description:

<ul>
	<li>Handle pre-sales and after-sales inquiries via call and email</li>
	<li>Manage customer inquiries, consultation request, order tracking, and complaints</li>
	<li>Ensure service quality meets SLA/KPI targets</li>
	<li>Communicate clearly and professionally in every interaction</li>
</ul>

Customer Service

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Customer Experience Development Analyst or in Asuransi Astra it is called Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze (to get Customer Insight), then propose, conceptualize, &amp; create programs for customer/services culture activities (such as service standards/standar layanan and service behaviour) based on Customer Insight that in line with Asuransi Astra Culture &amp; Value.

<ul>
	<li>Develop and update service standards (SOPs &amp; guidelines).</li>
	<li>Monitor and evaluate service quality performance.</li>
	<li>Initiate improvement programs to enhance customer experience.</li>
	<li>Coordinate and provide coaching to ensure service standards implementation.</li>
</ul>

Senior Service Development Analyst

EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

Key Responsibilities:

<ul>
	<li>Student progress management </li>
	<li>Communication and customer service on effective study activities </li>
	<li>Internal commercial aspects </li>
	<li>Creating and maintaining a fun and engaging learning environment </li>
	<li>Planning, organizing, and executing events. </li>
</ul>

Service Consultant Jakarta

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ul>

Customer Service Gianyar

Role Objective:

Maintain service quality and good relationship to existing students and provide end-to-end English Course consultation and experience as well.

 

Key Responsibilities:

<ul>
	<li>Student progress management</li>
	<li>Communication and customer service on effective study activities</li>
	<li>Internal commercial aspects</li>
	<li>Creating and maintaining a fun and engaging learning environment</li>
	<li>Planning, organizing, and executing events</li>
</ul>

Service Consultant Surabaya

PT Bussan Auto Finance ("BAF") is one of the leading financing company in Indonesia focusing on new Yamaha brand motorcycle, used motorcycle, Sharia financing, Car, Multi-Products(electronics & home appliances), agricultural machinery, Pradana, and Adidana. In running its business, BAF is registered and supervised by Financial Service Authority (OJK) and member of Indonesia Financing Company Association (APPI) and Credit Bureau. With more than 24 years of existence, BAF has served 8.2 million customers and is supported by ± 8.200 employees in 248 locations across Indonesia.

Bussan Auto Finance

<ul>
	<li>Melakukan monitoring dan service validasi setiap Kantor Jaringan</li>
	<li>Melakukan training/ sosialisasi secara berkala untuk meningkatkan kemampuan Frontliner</li>
	<li>Reporting dan analisis harian, mingguan, bulanan, triwulan, semesteran, tahunan yang berkaitan dengan program peningkatan kualitas layanan di Network</li>
	<li>Reporting dan analisis harian, mingguan, bulanan, triwulan, semesteran, tahunan all activity yang berkaitan dengan Customer Care</li>
	<li>Melakukan pemantauan campaign dari Divisi Operation yang dikirimkan kepada konsumen</li>
	<li>Support permintaan data dari Departemen atau Divisi lain di luar OPS terkait dengan Customer Care dan Service Quality</li>
</ul>

Service Quality Sr Officer

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

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