Serendipity HR Consultant is a trusted human resources consulting partner dedicated to helping organizations build strong, effective, and sustainable people strategies. We specialize in Organizational Development, Industrial Relations, Compensation & Benefits, Outsourcing, and Change Management, providing practical solutions that align human capital with business objectives. Through our expertise and client-focused approach, we help organizations improve performance, strengthen workplace relationships, and successfully navigate growth and transformation.
Alamat

PT Serendipity Consulting Indonesia

Accounting &amp; Bookkeeping

<ul>
	<li>Record and maintain daily accounting transactions accurately and systematically.</li>
	<li>Prepare and maintain general ledger, journal entries, accounts payable, and accounts receivable.</li>
	<li>Perform monthly bank, cash, receivable, payable, and other account reconciliations.</li>
	<li>Review supporting documents and ensure transactions are properly classified.</li>
	<li>Maintain accurate and complete accounting documentation and working papers.</li>
	<li>Assist in month-end and year-end closing processes.</li>
</ul>

Financial Reporting

<ul>
	<li>Prepare monthly financial statements, including:</li>
	<li>Balance Sheet</li>
	<li>Profit &amp; Loss Statement</li>
	<li>Cash Flow Statement</li>
	<li>Supporting schedules and account reconciliations</li>
	<li>Prepare management reports and accounting schedules as required.</li>
	<li>Identify unusual balances, discrepancies, or accounting issues and escalate them to the supervisor.</li>
</ul>

Tax Support

<ul>
	<li>Assist the tax team in preparing data and supporting documents for tax calculations and tax returns.</li>
	<li>Ensure accounting records are properly reconciled with tax-related data.</li>
	<li>Assist in preparing schedules and documents required for tax compliance and tax audits.</li>
	<li>Coordinate with the tax team regarding accounting information required for monthly and annual tax reporting.</li>
	<li>Maintain organized tax and accounting documentation for client records.</li>
</ul>

Client Accounting Services

<ul>
	<li>Handle bookkeeping and accounting assignments for assigned clients.</li>
	<li>Communicate with clients to obtain invoices, bank statements, receipts, and other supporting documents.</li>
	<li>Follow up on incomplete or inconsistent accounting information.</li>
	<li>Ensure client accounting records are updated according to agreed deadlines.</li>
	<li>Maintain confidentiality of client financial and tax information.</li>
</ul>

Administrative &amp; Compliance

<ul>
	<li>Maintain proper filing of accounting and financial documents.</li>
	<li>Ensure accounting data is properly entered into the company's accounting system.</li>
	<li>Assist with audits and requests for financial information.</li>
	<li>Stay updated on relevant accounting standards, tax regulations, and company procedures.</li>
	<li>Perform other accounting-related duties assigned by the supervisor or manager.</li>
</ul>

Accounting Staff

CARE Technologies is a leading insurance technology company and one of the pioneers in Indonesia to develop and launch both desktop-based and web-based applications specifically designed for the General Insurance industry.

Established on February 20, 2006, and headquartered in Tebet, South Jakarta, CARE Technologies has been committed to delivering innovative and reliable technology solutions that support the digital transformation of insurance businesses. In 2010, CARE Technologies became one of the first companies in Indonesia to introduce an Enterprise General Insurance Application, a platform that continues to evolve and support the growing needs of the insurance industry.

With a team of more than 180 highly skilled professionals, including IT Consultants, Business Analysts, Project Managers, and Software Developers, CARE Technologies continuously delivers leading solutions and services to our clients.

Today, CARE Technologies serves the majority of General Insurance companies in Indonesia, with approximately 80% of the market utilizing CARE solutions. Our international footprint continues to expand, with successful implementations and clients across Thailand, the Philippines, Vietnam, Taiwan, and Guam.
 

CARE Technologies

IT Customer Support role is responsible for providing technical assistance and support to customers regarding software applications, systems, and IT-related issues. The role ensures that customer inquiries and technical problems are resolved efficiently while maintaining high levels of customer satisfaction.

Key Performance Indicators (KPI)

<ul>
	<li>Ticket resolution time.</li>
	<li>Customer satisfaction score.</li>
	<li>SLA compliance rate.</li>
	<li>Number of issues resolved.</li>
	<li>Quality and accuracy of support documentation.</li>
</ul>

Customer Support

<ol>
	<li>Respond to customer inquiries via phone, email, ticketing system, or chat.</li>
	<li>Provide first-level technical support for software, hardware, and network-related issues.</li>
	<li>Assist customers in troubleshooting and resolving system/application problems.</li>
	<li>Guide users through step-by-step solutions and system usage procedures.</li>
</ol>

System and Application Support

<ol>
	<li>Support users in operating company applications and systems.</li>
	<li>Perform basic system configuration and user account management.</li>
	<li>Assist with application testing and validation after issue resolution.</li>
	<li>Provide user training and guidance when required.</li>
</ol>

Documentation and Reporting

<ol>
	<li>Maintain accurate records of customer interactions and issue resolutions.</li>
	<li>Create and update user guides, FAQs, and support documentation.</li>
	<li>Prepare periodic reports on support activities and issue trends.</li>
</ol>

Service Quality Improvement

<ul>
	<li>Identify recurring issues and recommend preventive solutions.</li>
	<li>Collaborate with development and infrastructure teams to improve system performance.</li>
	<li>Ensure compliance with Service Level Agreements (SLA).</li>
</ul>

Senior IT Customer Support

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

Bertanggungjawab terhadap pencapaian target penjualan produk Property/Mortgage melalui strategi pengembangan jaringan Agency maupun Direct Selling dengan beberapa aktivitas utama seperti:

<ul>
	<li>Melakukan perekrutan Agent untuk pengembangan jaringan sesuai profil yang tepat</li>
	<li>Menjaga hubungan kerja yang baik dengan Agent sehingga dapat meningkatkan loyalitas dan menghasilkan Agent yang produktif</li>
	<li>Melakukan segmentasi Agent berdasarkan potensi penjualan</li>
	<li>Melakukan aktivitas direct selling untuk menunjang peningkatan penjualan produk Property/Mortgage</li>
	<li>Melakukan kunjungan asset calon konsumen untuk memastikan kelayakannya sesuai ketentuan yang berlaku</li>
</ul>

Marketing Leaseback Mortgage Cabang Serpong

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

SeriousMD is the EMR and practice management platform used by doctors across the Philippines — records, scheduling, teleconsults, billing, and analytics in one app. NowServing is the patient side: it's how patients find those doctors and book them.

We're opening territories and need people who already have doctor relationships to work them. Your job is to get doctors on the platform, get them actually using it, and introduce them to the clinical programs we run on it — weight management among them, with more coming.

If you're an active med rep with an existing route, a former rep with relationships still intact, or a clinic-side professional with a strong doctor network, this is built to fit alongside what you already do.

Scope of Engagement

<ul>
	<li>Cover doctors in your territory — clinic visits, hospital medical arts buildings, and follow-ups. Build the route and work it consistently.</li>
	<li>Demo the platform live on a phone or laptop, in the five minutes you get between a doctor's patients.</li>
	<li>Onboard new doctors and walk them through setup — first patient record, first booking, first teleconsult. Sign-up is the start of your work, not the end.</li>
	<li>Introduce and enroll doctors into our clinical programs, explaining how each one runs on the platform and what it means for their practice.</li>
	<li>Train clinic secretaries and staff, who often determine whether the tool actually gets used day to day.</li>
	<li>Work the relationships that matter — secretaries and clinic staff are the gatekeepers, and they decide whether you get five minutes or none.</li>
	<li>Handle first-line questions and issues; escalate technical problems to support and close the loop with the doctor.</li>
	<li>Keep your pipeline and visit records current, and report on coverage, sign-ups, and active usage.</li>
	<li>Represent us at conventions, specialty society meetings, and hospital events.</li>
</ul>

Medical Representative

About NowServing

NowServing connects patients with healthcare providers across the Philippines. We're building new growth channels beyond our current digital marketing to reach more Filipinos who need healthcare.

The Opportunity

You'll build and own entirely new patient acquisition channels that we're not currently working on. Think: partnerships with brands and local businesses, community activations, offline campaigns, and experimental digital channels. This is a high-ownership role for someone who wants to create growth engines from scratch.

What You'll Own

<ul>
	<li>Partnership channel: Build relationships with brands, retailers, community organizations, and local businesses to reach patients where they are</li>
	<li>Campaign execution: Design and launch co-marketing promotions, joint events, and local activations</li>
	<li>New channel testing: Explore and test acquisition channels we haven't tried yet (examples: SMS campaigns, podcast sponsorships, healthcare events, professional associations, radio, print, community programs)</li>
	<li>Performance tracking: Measure what's working, learn fast, and scale winning channel</li>
</ul>

You'll Thrive Here If You

<ul>
	<li>You're a natural relationship builder who can pitch and close partnerships</li>
	<li>You're comfortable creating structure where none exists - you will create the playbook</li>
	<li>You can handle trying things that might not work - learning excites you</li>
	<li>You want to own entire channels, not just execute tasks someone else designed</li>
	<li>You understand Filipino consumer behavior and local market dynamics</li>
	<li>You're equally comfortable planning a community event and analyzing campaign data</li>
</ul>

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Medical Representative

Growth Marketing Specialist