PT. Prima Vista Solusi is one of the leading payment technology in Indonesia, supporting major financial institutions and retailers in Asia Pacific.

With over 500 technical staff strengths in over 50 cities nationwide, we are committed to work in partnership with reputable financial institutions enable the latest technology innovations boost the growth of electronic payment in Indonesia. 

PT. Prima Vista Solusi

<ul>
	<li>Assist the operational team (helpdesk) in overcoming problems that cannot be resolved such as problems from merchants that are not related to hardware issues, and transaction testing (EDC TID Dummy) as validation of problems.</li>
	<li>Assist the operational team in overcoming the constraints of the tools being used, such as the use of W-track, TAMS, (atome upload profiling) and Vericentre (TMS).</li>
	<li>Monitoring and analyzing NOC, related to: Payment system applications (NAC, TLE, Poshub, HLE, MSA, Batching Report, Bank SFTP report), network connection links to Banks and Non-Bank Institutions and performance servers.</li>
	<li>Document incoming incident reports to facilitate the investigation process (eg EDC bugs, etc.).</li>
</ul>

IT Support

PT Murni Development Indonesia (MDev) is part of PT Murni Solusindo Nusantara, an ISO 9001:2015 certified company with over 32 years of experience as a solution provider, digital business transformation expert, and trusted technology partner for Central Bank of Indonesia.

Focusing on excellence and long-term partnerships, MDev ensures its clients receive the best talent and service. Whether you need experts for short-term or long-term projects, MDev provides the necessary resources and support to achieve your business goals.

PT Murni Development Indonesia

<ul>
	<li>Mengembangkan, menguji, dan memelihara aplikasi berbasis kebutuhan bisnis dalam siklus project development.</li>
	<li>Melakukan troubleshooting, debugging, dan optimization pada aplikasi selama fase development.</li>
	<li>Setelah fase project selesai, bertanggung jawab sebagai Application Support (L2) untuk monitoring, incident handling, dan problem resolution.</li>
	<li>Menangani issue eskalasi dari L1 serta melakukan analisa akar masalah (root cause analysis).</li>
	<li>Melakukan perbaikan minor (bug fixing) dan memastikan stabilitas aplikasi di environment production.</li>
</ul>

Development Support

Sapta Tunas Teknologi is Your Source for IT Solutions, we focus solely on embracing our client’s hardware, networking, application and technology needs. Helping organizations across all industry to achieve their business goals and objectives by lowering the cost and maximizing the performance of their information technology systems.

PT Sapta Tunas Teknologi

<ul>
	<li>Assist in configuring and troubleshooting LAN/WAN networks and support network hardware maintenance such as routers, switches, firewalls, and wireless access points.</li>
	<li>Assist in the installation, configuration, and maintenance of Windows and Linux servers.</li>
	<li>Assist in configuring and maintaining SAN/NAS systems.</li>
	<li>Assist in implementing security measures to protect IT infrastructure and monitor security incidents and vulnerabilities.</li>
	<li>Provide technical support to end-users, resolving basic hardware and software issues.</li>
</ul>

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the ability to isolate the root cause and efficiently provide sound solutions to technical issues.

When computer systems have problems, understanding system functions, components, and typical problems allows an employee to quickly determine the root causes of the breakdown. Knowing what information to gather, the diagnostic tools to use, and what solutions to test can simplify solving a technical problem. Ability to troubleshoot is needed in every company but it is a set of special skills that takes a considerable amount of time to learn. This test measures the ability to isolate root cause and provide sound solutions to technical issues efficiently.

Computer Troubleshooting Fundamentals

Technical Support

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>Conduct tracking, follow-up, collection, and reconciliation of transactions.</li>
	<li>Proactively contact suppliers as needed to ensure payment of outstanding invoices and enable swift payment</li>
	<li>Review account payable requests on a daily basis by comparing the information needed and submitted by agents</li>
	<li>Fixing the sale/refund billing discrepancy and ensuring all invoiced correct.</li>
	<li>Ensure all supplier invoices are received on time to meet our payment schedules</li>
	<li>Carefully follow instructions and pre-established guidelines to perform assigned tasks</li>
	<li>Ensure that all work is processed according to the team’s minimum standard.</li>
	<li>Report any issues or system limitations to the direct supervisor</li>
	<li>Match all invoices to the corresponding order and purchase order</li>
	<li>Ensure correct and complete setup of new suppliers in our Purchasing system (Lookout) and Accounting system (Xero)</li>
	<li>Submit costings or segments in our client's system (Tramada)</li>
</ul>

Finance Support

PT Midas Daya Teknologi is an IT Consulting, Product and Services company. Our area of business varies in providing expert Consulting Services, Professional Services, Application Development, Infrastructure Management, Big Data Solutions, Project management and Core Banking Transformation.
Started by professionals who have deep experience in core banking transformation, development, enterprise architecture, infrastructure design and management, big data solutions and project management, Midas comprises highly committed professionals who have good expertise specific to Indonesian banking sector.

We are also official partner with ORACLE as we have deep knowledge and experience in implementing Oracle FLEXCUBE core banking (Oracle FLEXCUBE Retail or OFCR, Oracle FLEXCUBE Universal Banking Solution, Oracle FLEXCUBE Direct Banking).

Perks and Benefits:
Employees have been number one since day one. Our founders knew that a unique corporate culture would differentiate us and be as a foundation for our success. If you like wild growth and working wit happy, enthusiastic overachievers, you’ll love Workday. We know that happy employees are engaged employees. In Midas, you will work alongside legends in the industry, the brightest new grads, and everything in between. Our commitment to PT Midas diversity extends beyond our culture and values
into everyday practices, which makes feel like home. PT Midas is growing. 

If you are passionate, fun and live for breakthrough ideas, consider joining our team.
• Competitive salary in market
• Supportive teammates
• Health insurance benefits
• Social Security
• Self-development activities that support careers
• Flexible working hours
• Broaden your knowledge in new technology

PT Midas Daya Teknologi

Key Responsibilities

<ul>
	<li>Ensure System Stability: Proactively monitor application performance and health. Respond swiftly to incidents and alerts to minimize downtime and prevent operational disruptions.</li>
	<li>Diagnose &amp; Resolve Issues: Perform root cause analysis and troubleshoot complex application-related problems. Implement effective solutions to restore services with minimal business impact.</li>
	<li>Support Change Management: Assist in the deployment of application updates, patches, and enhancements following structured release plans to ensure smooth implementation.</li>
	<li>Optimize Performance: Identify, analyze, and resolve performance bottlenecks and inefficiencies to improve overall application reliability and user experience.</li>
	<li>Documentation &amp; Compliance: Maintain meticulous records of all incidents, changes, solutions, and process improvements. Ensure all activities adhere to strict banking regulations and internal IT policies.</li>
</ul>

IT Application Support

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Cari Project Mencari klien baru (brand/agency) yang butuh konten digital (iklan sosmed, YouTube, TikTok, dll).</li>
	<li>​Jembatan Komunikasi Menjemput brief dari klien dan menjelaskannya ke tim kreatif agar tidak terjadi salah paham.</li>
	<li>​Bikin Penawaran Menyusun estimasi biaya (quotation) dan negosiasi harga sampai deal.</li>
	<li>​Kawal Produksi: Memastikan progres syuting dan editing sesuai jadwal serta memandu proses revisi dari klien.</li>
	<li>​Jaga Hubungan Menjalin hubungan baik agar klien puas dan melakukan repeat order.</li>
</ul>

Account Relation | Tribun Production House | Tribun Network

Kitar is a fast-growing tech company and second-hand mobile phone retailer in Indonesia, specializing in the recycling and resale of certified pre-owned smartphones. We are committed to providing high-quality devices at affordable prices while promoting sustainable consumption by extending product lifecycles and reducing carbon emissions.

PT Kitar Technology Indonesia

Key Responsibilities:

<ul>
	<li>Sales Support via Chat:
	<ul>
		<li>Engage with customers via live chat to understand their needs and recommend products that fit their preferences, resulting in driving sales.</li>
		<li>Provide real-time support for product inquiries, assisting customers through the decision-making process, and offering personalized product recommendations.</li>
		<li>Upsell and cross-sell products based on customer needs and browsing behaviors.</li>
		<li>Respond promptly and professionally to customer inquiries to ensure an outstanding customer experience.</li>
	</ul>
	</li>
	<li>Order Processing &amp; Packing:
	<ul>
		<li>Assist with the packing of customer orders, ensuring items are correctly selected, packaged securely, and ready for dispatch.</li>
		<li>Ensure that all orders are processed accurately, meeting quality standards, and deadlines for shipping.</li>
		<li>Maintain an organized packing area and ensure inventory is accurately stocked to avoid delays in fulfilling orders.</li>
	</ul>
	</li>
	<li>Market Research:
	<ul>
		<li>Conduct research on competitors’ pricing, promotions, and product offerings.</li>
		<li>Track and analyze competitors’ latest marketing campaigns and business strategies.</li>
		<li>Identify industry trends and benchmark performance against competitors.</li>
		<li>Compile and present research findings in clear and actionable reports.</li>
		<li>Provide insights to support business and marketing decision-making.</li>
	</ul>
	</li>
	<li>Customer Service Excellence:
	<ul>
		<li>Address customer concerns, complaints, or issues in a friendly, efficient, and timely manner.</li>
		<li>Provide updates on order status, including tracking information, ensuring that customers are informed throughout the order process.</li>
		<li>Maintain customer satisfaction by delivering professional and effective communication.</li>
		<li>Assist with returns, exchanges, and other after-sales support.</li>
	</ul>
	</li>
	<li>Collaboration &amp; Coordination:
	<ul>
		<li>Work closely with the sales and fulfillment teams to ensure a seamless customer experience from inquiry to delivery.</li>
		<li>Maintain accurate records of customer interactions and transactions in the system.</li>
		<li>Collaborate with the team to identify areas for improvement in the online customer journey and propose solutions.</li>
	</ul>
	</li>
</ul>

E Commerce Support

Role of Purposes: 
Agent Support Specialist is a position within ATI Business Group to support one of our biggest clients based in Australia. This Position will report directly to the Team Leader or Senior Team Leader to that account. In general, this role will be responsible for Assisting Agents globally to manage Land or Air Booking.

Responsibilities:

<ul>
	<li>To resolve agent issues related to Land or Air booking as first resolution through chat, phone or email.</li>
	<li>Assisting suppliers via phone lines or email.</li>
	<li>To manage the inquiry in a timely manner.</li>
	<li>Support to escalate the higher inquiries to the respective key person</li>
</ul>

Be Part of ATI Journey: 
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented &amp; scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.

Agent Support Specialist

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>
	Melakukan pekerjaan administratif sesuai dengan kebutuhan tim operation.
	</li>
	<li>
	Melakukan update data dan dokumen.
	</li>
	<li>
	Berkoordinasi dengan tim operation untuk mencapai tujuan yang ditentukan.
	</li>
	<li>
	Memberikan support terkait data yang dibutuhkan.
	</li>
	<li>
	Bertanggungjawab atas pekerjaan yang diberikan.
	</li>
</ul>

Operation Support Internship

Klik Digital Sinergi  is principal application product. KDIGITAL has products for the SMB and retail markets running on top of the cloud system. KDIGITAL provides Digital Transformation Solutions and Services for our Client and Partners. KDIGITAL solution and services ranged from ideation and design to managed services

Klik Digital Sinergi

- Manage all request ticket 
- Sharing knowledge to handover daily operation tasks 
- Quarterly preventive maintenance 
- Evaluation of application maintenance 
- Technical consultation for perfective maintenance 
- Performance assessment and analysis 
- Perform improvements based on preventive maintenance 
- Deployment standard and normal change 
- Make sure during and after release implementation no incident or issue occurs 
- Resolution for incident or RCA 
- Perform L2 maintenance support related to application 
- Maintain availability and capacity under threshold to ensure all services running properly 
- Perform configuration or change management relate to applications through ticketing system and executing within SLA and ensure process quality 
- Check completeness of all prerequisite requirement of standard change request 
- Communicate with user through email, whatsapp, telegram or phone for more information or requirement needed 
- Create and update SOP with development team for new standard change 
- Inform or socialize or train all support team regarding new SOP or knowledge 
- Implement changes thoroughly as required as SOP given and ensure IT service stability 
- Manage known incident or user complain relate to application and resolve it within SLA as SOP defined through ticketing system 
- Perform preventive regular maintenance to prevent service crash or incident relate to application 
- Provide data audit relate to application based on audit requirement 
- Have and updated detailed reporting document in regular basis (daily/weekly/monthly) and ad-hoc purpose

Support Engineer L2

<ul>
	<li>You will supervise and support a team of agents responsible for handling multiple live chats from retail agents regarding their travel reservations.</li>
	<li>You will manage email, chat, and voice communications with suppliers.</li>
	<li>You will oversee the processing and confirmation of clients’ travel booking itineraries with high accuracy.</li>
	<li>You will ensure team members follow detailed instructions and adhere to operational guidelines.</li>
	<li>You will monitor and maintain service quality to meet or exceed team KPIs and SLAs.</li>
	<li>You will provide coaching, mentoring, and performance feedback to team members.</li>
	<li>You will identify workflow issues or system limitations and escalate them promptly to stakeholders.</li>
	<li>You will collaborate with other departments to ensure smooth operational processes and client satisfaction.</li>
	<li>You will generate periodic reports on team performance, productivity, and incident management.</li>
</ul>

Agent Support Supervisor

<ul>
	<li>Utilizing the application to fulfill the assigned task as per customer requirements</li>
	<li>Monitor application health and performance using available monitoring tools</li>
	<li>Receive and record incidents and service requests from users through ticketing systems or other communication channels</li>
	<li>Identify and escalate complex incidents to L2 or L3 support teams according to escalation procedure</li>
	<li>Record all incidents, service requests, and actions taken in the ticketing system</li>
	<li>Provide clear and timely communication to users regarding incident and service request status</li>
	<li>Perform routine maintenance according to scheduled tasks; perform health checks on servers and applications.</li>
	<li>Available 24/7 (Shifting schedule) and on call duties as well as to work off hours and also on-customer site and able to work with a team</li>
</ul>

Application Support L1

Manage daily backup and restore operations in accordance with SOP and SLA, including job monitoring, capacity, retention, media, and repository management.

Perform L2 troubleshooting for backup failures (failed jobs, bottlenecks, credential, network/agent, or storage issues) and ensure full resolution.

<ul>
	<li>Handle restore requests (file-level, VM, and database) including requirement validation, approval, execution, and result verification.</li>
	<li>Conduct backup and restore for enterprise databases and virtual environments, perform log analysis, basic RCA for recurring incidents, and propose preventive actions and tuning improvements.</li>
	<li>Support change and maintenance activities (patching, agent upgrades, policy updates, new client onboarding), coordinate with infrastructure teams, escalate to L3 when required, and maintain technical documentation and reports.</li>
</ul>

Backup Support Engineer

<ul>
	<li>Create design solution, API spec, flowchart and other prerequisite to make it easy for developed application</li>
	<li>Develop application or feature application related with requirement, architecture design and the standard of procedure which exist in Klik Digital Sinergi (technical or non-technical)</li>
	<li>Solving issue that happened in application with doing analyze, troubleshooting, bug fixing and enhancement in backend area</li>
	<li>Doing troubleshooting issue in infra or application</li>
	<li>Doing maintenance server or application</li>
	<li>Create working health environment by prioritizing data driven, learning, collaboration and sharing with team</li>
</ul>

Support Engineer L3

3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.

PT InMotion Inovasi Teknologi

<ul>
	<li>To understand the system design and problem investigation, problem identification, root analysis, solution definition for the second level of support</li>
	<li>Attend customer support requests for questions or problems on App Support</li>
	<li>Diagnose problems in several areas including operating system, application server, network, database and security</li>
	<li>Diagnose, solve problems, and identify solutions to solve problems</li>
	<li>Ensure smooth workflow processes and achievement of service level commitments</li>
	<li>Communicating with customers for application deployment and support</li>
	<li>Communicate and work closely with the Product Team about reported issues or required improvements to the software</li>
	<li>Create application performance and status reports</li>
	<li>Ticket resolve according to SLA</li>
</ul>

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