PT Evo Manufacturing Indonesia adalah perusahaan manufaktur pet food yang berkomitmen menghasilkan produk berkualitas tinggi melalui inovasi, teknologi modern, dan standar mutu yang unggul. Kami memproduksi berbagai merek terpercaya, seperti Life Cat, Ori Cat, dan Bio Cat, serta mengajak talenta terbaik untuk tumbuh dan berkembang bersama kami.

PT. Evo Manufacturing Indonesia

<ul>
	<li>Mengawasi dan mengendalikan seluruh aktivitas produksi agar berjalan sesuai dengan target produksi, standar kualitas, serta jadwal yang telah ditetapkan.</li>
	<li>Memastikan proses produksi dilaksanakan sesuai dengan SOP, GMP (Good Manufacturing Practices), HACCP, dan standar keamanan pangan perusahaan.</li>
	<li>⁠Mengontrol pencapaian KPI produksi seperti Output, Productivity, Yield, OEE (Overall Equipment Effectiveness), Waste, dan Line Efficiency.</li>
	<li>⁠Mengatur kebutuhan tenaga kerja, pembagian tugas, dan jadwal kerja operator untuk memastikan kelancaran proses produksi.</li>
	<li>Melakukan monitoring penggunaan bahan baku, bahan kemasan, serta utilitas agar efisien dan sesuai standar.</li>
	<li>⁠Mengidentifikasi dan menyelesaikan permasalahan produksi melalui Root Cause Analysis serta memastikan tindakan perbaikan dan pencegahan berjalan efektif.</li>
	<li>⁠Berkoordinasi dengan departemen QA, PPIC, Warehouse, Engineering, dan Maintenance untuk memastikan proses produksi berjalan optimal.</li>
	<li>⁠Mengawasi penerapan budaya K3 (Keselamatan dan Kesehatan Kerja), 5R/5S, serta kepatuhan terhadap peraturan perusahaan.</li>
	<li>Memimpin briefing harian, memberikan pembinaan kepada operator, serta melakukan evaluasi kinerja tim.</li>
	<li>Menyusun laporan produksi harian, mingguan, dan bulanan sebagai bahan evaluasi manajemen. 
	 </li>
</ul>

Production Supervisor

<ul>
	<li>Memimpin dan mengendalikan seluruh aktivitas produksi pada area yang menjadi tanggung jawab untuk mencapai target produksi, kualitas, efisiensi, dan keselamatan kerja.</li>
	<li>Menyusun strategi operasional produksi untuk meningkatkan produktivitas, efisiensi, kualitas produk, dan optimalisasi biaya produksi.</li>
	<li>Memastikan seluruh proses produksi berjalan sesuai dengan GMP, HACCP, Food Safety Management System, serta kebijakan perusahaan.</li>
	<li>⁠Mengawasi pencapaian KPI produksi seperti Output, OEE, Yield, Waste, Line Efficiency, dan Cost Efficiency.</li>
	<li>Mengembangkan budaya Continuous Improvement melalui implementasi Lean Manufacturing, TPM, Kaizen, dan PDCA.</li>
	<li>Mengelola kebutuhan tenaga kerja, pengembangan kompetensi, serta evaluasi kinerja Supervisor dan tim produksi.</li>
	<li>⁠Berkolaborasi dengan QA, PPIC, Engineering, Warehouse, Procurement, dan departemen terkait untuk memastikan kelancaran operasional.</li>
	<li>⁠Mengendalikan penggunaan bahan baku, utilitas, dan biaya operasional sesuai dengan anggaran perusahaan.</li>
	<li>Memimpin investigasi terhadap permasalahan produksi maupun kualitas serta memastikan implementasi Corrective and Preventive Action (CAPA).</li>
	<li>⁠Menyusun laporan operasional dan memberikan rekomendasi perbaikan kepada manajemen.</li>
</ul>

Production Section Head

PT. Wanindo Prima was established in 1993 as an integrated service business providing production and support for exhibition promotion tools.
Over the years we have supported businesses in a vast range of industry and have: produced turnkey design and development of exhibition stands and arena, functioned as official contractors and carried out exhibitions for international events.
Our success is of course very dependent on excellent structural co-operations across all related expertise. The combination of individual skills and teamwork has made PT. Wanindo Prima a solid business entity, possessing a dynamic synergy and providing quality products and services for our customers.


PT Wanindo Prima

<ul>
	<li>Mengelola seluruh sumber daya produksi, termasuk peralatan, material, tenaga kerja, dan alur kerja produksi booth di workshop dan lapangan.</li>
	<li>Bertanggung jawab dalam memastikan ketepatan waktu dan kualitas hasil produksi yang memenuhi standar yang telah diterapkan, baik dari aspek visual, struktural, maupun fungsional.</li>
	<li>Memimpin pengembangan SDM di divisi produksi, termasuk evaluasi kinerja, pembinaan, dan peningkatan produktivitas tim internal maupun subkontraktor.</li>
	<li>Berkerja sama dengan Manager Unit untuk mengelola pemeliharaan preventif dan perbaikan peralatan produksi, serta melakukan pengawasan atas penggunaan inventaris dan fasilitas kerja.</li>
	<li>Berkoordinasi aktif dengan departemen terkait seperti manajemen proyek, desain, logistik, dan tim lapangan untuk memastikan kelancaran proses produksi secara keseluruhan.</li>
	<li>Membuat laporan performa kerja divisi produksi secara rutin dan membuat usulan peningkatan ke managemen bedasarkan dari hasil analisa laporan.</li>
</ul>

Exhibition Production Manager

We believe that the best and most successful people are 'students' of their fields who are find happiness in the constant pursuit of growth, professionally and personally - a lifelong learner. The faster the world around us changes, the more important it is to be a lifelong learner in order to stay competitive.

Lifelong learning comprises four soft skills (Communication, Critical Thinking, Collaboration, Creativity) and four mindset attributes (Curiosity, Initiative, Persistence, Adaptability). All of these are relevant across disciplines and professions.

Gentem Indonesia Lifelong Learning (GILL) Group's mission is to cultivate lifelong learning from an early age in order to increase the competitiveness of Indonesians. GILL delivers premium, efficacious learning outcomes through exclusive partnerships with world-leading content providers and is heavily technology-enabled under separately branded businesses - Wall Street English, Genstarkids, and INDIES (Independent International Education Solutions).

GILL Group was established with the acquisition of the Wall Street English Indonesia business in 2016 and now has over 5,000 active members learning online and in-center across its 11 locations. Genstarkids was launched in October 2025 with the first studio in Bintaro and the second in Cikarang. INDIES was soft-launched in June 2024.

GILL also provides IELTS test prep courses as well as business english courses (professional skills) to both retail and corporate customers. Our corporate customers include blue-chip multinational companies as well as large local conglomerates.

Gentem Indonesia Lifelong Learning Group

Manage and grow social media for leading education brands! Gentem Lifelong Learning Indonesia is seeking a skilled Content Creator Specialist to develop and execute strategies that drive engagement and brand awareness across our diverse portfolio. If you thrive on storytelling, audience engagement, and performance-driven content strategies, we want you!

What You’ll Be Doing:

<ul>
	<li>Content Shooting &amp; Production: Capture high-quality photo and video content for all Gentem brands, including short-form, long-form, events, classes, and testimonials.</li>
	<li>Content Editing: Edit and finalise content for social media (Reels, TikTok, YouTube, carousels), including subtitles, pacing, basic motion, and platform optimisation.</li>
	<li>Content Ideation &amp; Storytelling: Develop content ideas, hooks, scripts, and carousel narratives aligned with campaign direction and audience behaviour.</li>
	<li>Content Coordination &amp; Asset Management: Coordinate shoots with internal teams and manage all content assets (raw and final) in an organised and accessible system</li>
	<li>Produce consistent social media content: Deliver regular photo, video, and carousel content for all Gentem brands across platforms.</li>
	<li>Improve content quality and engagement: Create visually strong, well-edited content that drives views, saves, and interactions.</li>
	<li>Support brand campaigns and objectives: Translate campaign ideas into execution-ready content (Reels, TikTok, YouTube, carousels).</li>
	<li>Maintain organised content workflow: Ensure all raw and final assets are properly stored, labelled, and accessible.</li>
</ul>

Content Production Specialist

What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

Job Description Freelance Operational Support

<ul>
	<li>Membantu menangani dan menyelesaikan berbagai permintaan operasional berkaitan dgn pengelolaan akun dan campaign dari stakeholder internal sesuai dengan SLA yang ditetapkan.</li>
	<li>Memastikan setiap permintaan diproses sesuai prosedur dan kebijakan yang berlaku.</li>
	<li>Melakukan koordinasi dengan tim terkait untuk mendukung kelancaran proses operasional.</li>
</ul>

Proses Improvement

<ul>
	<li>Memberikan masukan, ide, dan inisiatif untuk meningkatkan efektivitas dan efisiensi proses kerja operasional.</li>
	<li>Mengidentifikasi hambatan dalam proses kerja dan mengusulkan solusi yang lebih sederhana, cepat, dan scalable.</li>
</ul>

Strategic Project Support

<ul>
	<li>Mendukung pelaksanaan project strategis yang dijalankan.</li>
</ul>

Monitoring &amp; Reporting

<ul>
	<li>Melakukan monitoring terhadap pekerjaan yang menjadi tanggung jawabnya.</li>
	<li>Menjaga kualitas dan akurasi hasil pekerjaan.</li>
</ul>

Operational Support

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>Conduct tracking, follow-up, collection, and reconciliation of transactions.</li>
	<li>Proactively contact suppliers as needed to ensure payment of outstanding invoices and enable swift payment</li>
	<li>Review account payable requests on a daily basis by comparing the information needed and submitted by agents</li>
	<li>Fixing the sale/refund billing discrepancy and ensuring all invoiced correct.</li>
	<li>Ensure all supplier invoices are received on time to meet our payment schedules</li>
	<li>Carefully follow instructions and pre-established guidelines to perform assigned tasks</li>
	<li>Ensure that all work is processed according to the team’s minimum standard.</li>
	<li>Report any issues or system limitations to the direct supervisor</li>
	<li>Match all invoices to the corresponding order and purchase order</li>
	<li>Ensure correct and complete setup of new suppliers in our Purchasing system (Lookout) and Accounting system (Xero)</li>
	<li>Submit costings or segments in our client's system (Tramada)</li>
</ul>

Finance Support

Advance Innovations (AdIns) is Independent Software Vendor that established in 2000. We have comprehensive an end-to-end solution for financial businesses such as customer finance and leasing solution, mobile solution, document solution, IT training and development solution, data warehouse and business intelligent solution and payment channel solution. With all of this solutions we are a market leader in this industry with 60% of market share. AdIns has an excellent track record and 100% success rate in project implementation supported by an excellent combination of highly skilled professionals, in-depth business understanding, and extensive experience in financial industry especially banking and multi-finance company.

Feels Like Home

We do not care about who you are, where do you come from, or the colour of your skin. You are one of us and we are one of you. AdIns is home to young innovative professionals, because we know that modern problem need a modern solution. Having fun while working will make an enjoyable, conducive, and comfortable working place and it is one of the privilege that gave to the employees.

Learning Experience

If you are looking for a job, AdIns is not the right place for you, if you have huge thirst of knowledge, AdIns is the perfect place to keep on learning and developing yourself. Learning is the journey of a lifetime, that's why AdIners aren't just encouraged but also sponsored to take a bunch of certification for free.

Same Frequency

We understand that not everyone can get along with each other and we all have a fear of being judged. You can be yourself without any hesitation because we talk in the same frequency and have the same set of mind on this world. Being bullied and be the bully with no heartache is an everyday thing.

Facility & Reward

Greater power comes with greater responsibility, no pain no gain, yin and yang, everything come in pairs and have to be balance. AdIns will see and acknowledge every skill and potential that you have, so do not be afraid and feel free to do more than what they expect. We really appreciate our loyal and dedicated employees with a further study, certification, vacation trip, etc.

Follow our Social Media
Instagram: @lifeatadins
Youtube: AdIns Official
Tiktok: adins_official
LinkedIn: PT. Adicipta Inovasi Teknologi (AdIns)
Facebook: PT Adicipta Inovasi Teknologi (AdIns)

PT. Adicipta Inovasi Teknologi (AdIns)

<ul>
	<li>Full WFO - Kapuk, Jakarta Utara</li>
	<li>Memastikan seluruh issue teknis ditangani sesuai SLA dan standar layanan.</li>
	<li>Menangani eskalasi teknis, incident management, dan problem resolution.</li>
	<li>Melakukan monitoring sistem, analisis log, serta root cause analysis untuk issue berulang.</li>
	<li>Menyusun dan mengembangkan SOP, workflow support, serta knowledge base.</li>
</ul>

Technical Support

PT. Global Talentlytica Indonesia adalah perusahaan yang mengembangkan Platform Assessment Online, layanan software as service di bidang Human Resource yang berdiri sejak tahun 2019, Talentlytica sebelumnya merupakan salah satu brand product dari perusahaan PT. Gagas Daya Imaji yang berdiri sejak tahun 2007. 

Talentlytica bergerak di jasa konsultan dan layanan di bidang pengembangan sumber daya manusia. Platform kami membantu Departemen HR untuk mengambil keputusan lebih baik menggunakan data dan analitik. Dengan dukungan ini HR dapat menjadi business partner yang efektif untuk mencapai tujuan organisasi secara keseluruhan. Saat ini kami mencari kandidat yang memiliki semangat belajar yang tinggi, ingin membantu talent menemukan pekerjaan yang fit dengan diri mereka.

Umat manusia menghadapi ancaman  sosial yang tidak terbayangkan sebelumnya. Industrial Revolution 4.0 atau dikenal juga sebagai Conceptual Age akan membuat automation dan artificial intelligence merubah bagaimana manusia hidup dan bekerja. Hal ini  akan membuat Krisis tenaga kerja , dan dampaknya berbeda dengan revolusi yang terjadi sebelumnya. Pada revolusi sebelumnya membutuhkan waktu beberapa dekade dan generasi sebelum itu benar-benar terjadi secara menyeluruh.
Saat ini perubahan tersebut jauh lebih cepat dan sangat mungkin terjadi dalam satu rentang generasi bahkan lebih cepat. Hal tersebut menjadi tantangan besar (sama seperti Climate Change, Sampah, Krisis Energy dlsb). 

Global Talentlytica

<ul>
	<li>
	Document and Tender Management: Prepare and manage sales proposals, presentations, contracts, and tender submissions to ensure timely and accurate delivery.
	</li>
	<li>
	Data and CRM Management: Maintain accurate customer records, analyze sales data, and provide actionable insights to support decision-making.
	</li>
	<li>
	Internal Coordination: Facilitate communication and alignment with sales, principal consultants, project teams, and other relevant stakeholders as needed to ensure smooth operations.
	</li>
	<li>
	Customer Support: Handle inquiries, provide assistance, and escalate issues when necessary.
	</li>
	<li>
	Client Transaction Support: Assist in following up on client payment transactions and ensure timely collections.
	</li>
	<li>
	Application Support: Act as the first-line support for users of the Talentlytica dashboard, assisting with troubleshooting, resolving issues, and ensuring a smooth user experience.
	</li>
</ul>

Sales Support

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Cari Project Mencari klien baru (brand/agency) yang butuh konten digital (iklan sosmed, YouTube, TikTok, dll).</li>
	<li>​Jembatan Komunikasi Menjemput brief dari klien dan menjelaskannya ke tim kreatif agar tidak terjadi salah paham.</li>
	<li>​Bikin Penawaran Menyusun estimasi biaya (quotation) dan negosiasi harga sampai deal.</li>
	<li>​Kawal Produksi: Memastikan progres syuting dan editing sesuai jadwal serta memandu proses revisi dari klien.</li>
	<li>​Jaga Hubungan Menjalin hubungan baik agar klien puas dan melakukan repeat order.</li>
</ul>

Account Relation | Tribun Production House | Tribun Network

Solutech Indonesia Maju lahir dari kebutuhan pasar akan platform e-commerce yang khusus menyediakan barang-barang elektronik dengan harga terjangkau, produk asli, dan layanan pelanggan yang dapat diandalkan. Di tengah maraknya e-commerce umum yang menjual beragam kategori, pendiri Solutech melihat peluang besar untuk menghadirkan spesialisasi fokus pada elektronik.

PT Solutech Indonesia Maju

<ul>
	<li>Manajemen Aset &amp; Software</li>
	<li>Mengelola inventaris aset IT kantor, termasuk hardware (misalnya laptop, PC, printer, monitor) maupun software, mulai dari pendataan, pelacakan, pemeliharaan, hingga penghapusan aset.</li>
	<li>Mengelola dan memonitor langganan software dan layanan online perusahaan (misalnya Microsoft 365, Adobe Creative Cloud, domain, cloud storage), termasuk pembaruan, perpanjangan, dan optimasi biaya.</li>
	<li>Mengelola akun dan akses pengguna (pembuatan/penghapusan akun, reset password) serta menangani proses onboarding/offboarding perangkat dan akun karyawan. Dukungan Teknis</li>
	<li>Memberikan dukungan teknis secara langsung maupun jarak jauh (remote) kepada seluruh tim untuk troubleshooting, instalasi, konfigurasi, serta perbaikan perangkat keras dan perangkat lunak (Windows &amp; macOS).</li>
	<li>Menjalankan pemeliharaan dasar keamanan perangkat, meliputi antivirus, pembaruan sistem, manajemen lisensi, dan backup data.</li>
	<li>Pengadaan &amp; Pekerjaan Lapangan</li>
	<li>Melakukan riset dan analisis kebutuhan IT untuk merekomendasikan spesifikasi perangkat yang sesuai dengan kebutuhan pengguna dan anggaran perusahaan.</li>
	<li>Melakukan proses pengadaan perangkat, mulai dari pencarian vendor, negosiasi harga, hingga koordinasi pengiriman barang.</li>
	<li>Melakukan pembelian barang IT secara langsung ke toko/vendor offline, serta mengantar dan mengambil perangkat untuk keperluan servis/perbaikan ke pihak ketiga.</li>
	<li>Berkoordinasi dengan vendor eksternal untuk layanan perbaikan, instalasi, dan pembelian barang IT. Pelaporan &amp; Dokumentasi</li>
	<li>Membuat laporan rutin terkait kondisi aset IT, penggunaan software, dan efektivitas biaya langganan.</li>
	<li>Menyusun dan memperbarui dokumentasi prosedur IT serta panduan penggunaan untuk tim.</li>
</ul>

MS Office

Mac OS

Computer Networking

Computer maintenance

Computer Troubleshooting

Microsoft / MS Access

IT Asset & Support

BOSNET is an FMCG (Fast-Moving Consumer Goods) super-apps and ecosystem provider with two primary business facets: selling distribution super-apps and offering an ecosystem for FMCG principals to enhance their order-generation and logistics. The services provided include e-payment, pay-later options, advertising, market insights, and back-office solutions. Currently, our ecosystem processes over IDR 50 trillion worth of transactions annually.

BOSNET Distribution Indonesia

Note: This posting is for talent pooling purposes

<ul>
	<li>Installing and configuring computer hardware, software, systems, networks, printers, and scanners.</li>
	<li>Monitoring and maintaining computer systems and networks</li>
	<li>Manage IT infrastructure, system monitoring and reports</li>
	<li>Implement and monitor office IT security and antivirus</li>
	<li>Other duties include performing first level troubleshooting and support for scheduled server backups</li>
</ul>

IT Support Intern

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>
	Melakukan pekerjaan administratif sesuai dengan kebutuhan tim operation.
	</li>
	<li>
	Melakukan update data dan dokumen.
	</li>
	<li>
	Berkoordinasi dengan tim operation untuk mencapai tujuan yang ditentukan.
	</li>
	<li>
	Memberikan support terkait data yang dibutuhkan.
	</li>
	<li>
	Bertanggungjawab atas pekerjaan yang diberikan.
	</li>
</ul>

Operation Support Internship

Klik Digital Sinergi  is principal application product. KDIGITAL has products for the SMB and retail markets running on top of the cloud system. KDIGITAL provides Digital Transformation Solutions and Services for our Client and Partners. KDIGITAL solution and services ranged from ideation and design to managed services

Klik Digital Sinergi

- Manage all request ticket 
- Sharing knowledge to handover daily operation tasks 
- Quarterly preventive maintenance 
- Evaluation of application maintenance 
- Technical consultation for perfective maintenance 
- Performance assessment and analysis 
- Perform improvements based on preventive maintenance 
- Deployment standard and normal change 
- Make sure during and after release implementation no incident or issue occurs 
- Resolution for incident or RCA 
- Perform L2 maintenance support related to application 
- Maintain availability and capacity under threshold to ensure all services running properly 
- Perform configuration or change management relate to applications through ticketing system and executing within SLA and ensure process quality 
- Check completeness of all prerequisite requirement of standard change request 
- Communicate with user through email, whatsapp, telegram or phone for more information or requirement needed 
- Create and update SOP with development team for new standard change 
- Inform or socialize or train all support team regarding new SOP or knowledge 
- Implement changes thoroughly as required as SOP given and ensure IT service stability 
- Manage known incident or user complain relate to application and resolve it within SLA as SOP defined through ticketing system 
- Perform preventive regular maintenance to prevent service crash or incident relate to application 
- Provide data audit relate to application based on audit requirement 
- Have and updated detailed reporting document in regular basis (daily/weekly/monthly) and ad-hoc purpose

Support Engineer L2

Responsibilities:

<ul>
	<li>You will supervise and support a team of agents responsible for handling multiple live chats from retail agents regarding their travel reservations.</li>
	<li>You will manage email, chat, and voice communications with suppliers.</li>
	<li>You will oversee the processing and confirmation of clients’ travel booking itineraries with high accuracy.</li>
	<li>You will ensure team members follow detailed instructions and adhere to operational guidelines.</li>
	<li>You will monitor and maintain service quality to meet or exceed team KPIs and SLAs.</li>
	<li>You will provide coaching, mentoring, and performance feedback to team members.</li>
	<li>You will identify workflow issues or system limitations and escalate them promptly to stakeholders.</li>
	<li>You will collaborate with other departments to ensure smooth operational processes and client satisfaction.</li>
	<li>You will generate periodic reports on team performance, productivity, and incident management.</li>
</ul>

 

Be Part of ATI Journey:

Our aim at ATI Business Group in working with our clients is to support their continued growth by providing cost-effective technology and talented &amp; scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.

Customer Support Supervisor

PT IDX Solusi Teknologi Informasi (IDXSTI) was established in November 2018 as a subsidiary of Indonesia Stock Exchange (IDX) and other SRO’s KPEI and KSEI. IDXSTI was focusing on providing Information Technology (IT) services to Indonesia Capital Market Industry and other Financial Services. Our objective is to give the best IT solutions to the capital market industry in order to support the development of Indonesia Capital Market.

PT IDX Solusi Teknologi Informasi

Key Responsibilities:

<ul>
	<li>Provide first-level technical support for end users by handling incidents and service requests through phone, email, chat, or ticketing system in daily production operations in a 24/7 shifting environment </li>
	<li>Provide technical support and coordinate with other team such as developers, tester, engineers and end-users </li>
	<li>Maintain proper documentation of incidents, resolutions, asset records, and user support activities </li>
	<li>Install, configure, and maintain end-user devices such as laptops, desktops, printers, and standard office applications </li>
</ul>

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