Lebih dari sekadar kasir digital, POSe adalah solusi Point of Sale (POS) dan pembayaran masa kini! 🚀 POSe menghadirkan teknologi manajemen bisnis terintegrasi untuk bantu kembangkan usaha agar selalu up-to-date dengan perkembangan zaman.

POSe

<ul>
	<li>Media &amp; Partner Relations: Manage and cultivate strong, ongoing relationships with targeted media, journalists, influencers, and external partners.</li>
	<li>PR Strategy &amp; Campaigns: Develop and execute targeted PR campaigns to maximize external brand awareness and positive media coverage.</li>
	<li>Content Creation: Draft and distribute compelling press releases, media kits, promotional materials, and external marketing content.</li>
	<li>Brand Reputation: Maintain the brand's public image and act as the first line of defense in handling external communication or crisis management issues.</li>
	<li>Cross-Functional Support: Work closely with the marketing and sales teams to support product launches and ensure consistent brand messaging across all external channels.</li>
	<li>Monitoring &amp; Reporting: Monitor media coverage continuously, track PR campaign performance, and report on key metrics.</li>
</ul>

Public Relations  (PR) Specialist

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

1. Strategy Development &amp; Execution

<ul>
	<li>Design and implement comprehensive PR strategies to increase the company visibility and reinforce its brand image across traditional media, digital platforms, and social media. Ensure the messaging align with the overall company vision and business goals.</li>
</ul>

2. Media Relations

<ul>
	<li>Establish and nurture relationships with journalists, editors, and media outlets.</li>
	<li>Develop and distribute press releases, media statements, and other materials.</li>
	<li>Organize and manage media events, including press conferences, interviews, and briefings.</li>
	<li>Monitor media coverage and respond to media inquiries.</li>
</ul>

3. Government Relations

<ul>
	<li>Develop and maintain positive relationships with government officials and regulatory bodies (like KPI, KomInfo/Digi)</li>
	<li>Represent the company in meetings with government officials and agencies.</li>
	<li>Supporting government activities that have a good impact on KG Media.</li>
</ul>

4. External Relations

<ul>
	<li>Build and manage relationships with external stakeholders, including industry associations, NGOs, and other organizations.</li>
	<li>Act as a liaison between the company and external partners, ensuring effective communication and collaboration.</li>
	<li>Supporting external activities that have a good impact on KG Media.</li>
</ul>

5. Internal Relations

<ul>
	<li>Facilitate internal communication and ensure consistent messaging across the organization.</li>
	<li>Develop and implement internal communication strategies to engage employees.</li>
	<li>Create and distribute internal newsletters, announcements, and other communication materials/media.</li>
	<li>Organize internal events, such as town halls, employee briefings, and team-building activities.</li>
</ul>

6. Crisis Communication

<ul>
	<li>Act as a key point of contact during crisis, developing and implementing crisis communication strategies to protect and preserve the company reputation.</li>
</ul>

7. Community Relations

<ul>
	<li>Facilitate internal communication and ensure consistent messaging across the organization.</li>
	<li>Develop and implement internal communication strategies to engage employees.</li>
	<li>Create and distribute internal newsletters, announcements, and other communication materials.</li>
	<li>Organize internal events, such as town halls, employee briefings, and team-building activities.</li>
</ul>

Public Relations (PR) Superintendent at KG Media

EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

Key Responsibilities:

<ul>
	<li>Drive branch service team to hit their individual and branch targets for student renewals, referrals, and active attendance.</li>
	<li>Supervise Service Consultant team to ensure daily service standards are met and resolve student complaints effectively.</li>
	<li>Organize branch events and activities to keep students engaged and happy with their learning experience.</li>
	<li>Track team performance and provide regular updates to the Branch Manager and Management.</li>
	<li>Work closely with the Sales and Academic teams to ensure smooth daily branch operations.</li>
</ul>

Senior Service Consultant

PT BCA Finance berdiri pada tahun 1981 dengan nama PT Central Sari Metropolitan Leasing Corporation (CSML). Pada awal berdirinya, pemegang saham Perusahaan adalah PT Bank Central Asia dan Japan Leasing Corporation. Saat itu Perusahaan masih memfokuskan usaha pada pembiayaan komersial, seperti pembiayaan mesin-mesin produksi, alat berat dan transportasi.

Selanjutnya pada tahun 2001 PT Central Sari Metropolitan Leasing berubah nama menjadi PT Central Sari Finance (CSF), diikuti dengan perubahan kepemilikan saham, dimana PT Bank Central Asia, Tbk (BCA) menjadi pemegang saham mayoritas, serta perubahan fokus usaha menjadi pembiayaan kendaraan bermotor, khususnya roda empat atau lebih. Terakhir, Sesuai dengan Surat Keputusan Menteri Hukum dan Hak Asasi Manusia Republik Indonesia No.C-08091 HT.01.04.TH.2005, maka per tanggal 28 Maret 2005 PT Central Sari Finance telah berubah nama menjadi PT BCA Finance.

Kini BCA Finance sendiri telah berhasil mencatatkan asset kelolaan sebesar 52 T dengan profit 1,6 T. Dengan misinya untuk menjadi perusahaan terkemuka di industri pembiayaan PT BCA Finance senantiasa melakukan perubahan dan pengembangan model bisnis untuk menjawab tantangan dan kebutuhan zaman dimana hal ini sejalan dengan tag line perusahaan yaitu solusi tepat pembiayaan anda. 

Untuk mencapai hal tersebut PT BCA Finance memiliki nila-nilai perusahaan yang senantiasa diterapkan yaitu FOCUS yang terdiri dari:

First Class Teamwork
Orientation to Quality
Customer Focus
Uncompromise Integrity
Striving for Excellence

Melalui FOCUS ini seluruh karyawan diarahkan untuk memiliki budaya kerja yang sama sehingga tercipta sebuah Tim yang solid dalam menjalankan bisnis.

Untuk SDM sendiri selain penanaman budaya perusahaan BCA Finance juga focus pada pengembangan skill dan karir karyawannya oleh karena itu kebutuhan pejabat di BCA Finance 90% diperoleh dari internal.

PT BCA Finance

<ul>
	<li>Mengelola keamanan dan kebersihan cabang nasional</li>
	<li>Mengelola pengadaan kebutuhan rumah tangga kantor pusat</li>
	<li>Mengelola gudang cabang nasional</li>
	<li>Berkoordinasi dengan user dan PIC nasional</li>
</ul>

BCA Finance tunduk pada ketentuan UU Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi berikut aturan turunan serta perubahan-perubahannya dari waktu ke waktu. Saya menyetujui data-data saya digunakan, diverifikasi, dikelola dan ditatausahakan untuk tujuan perekrutan di PT BCA Finance.

Office Service Staff

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Memberikan informasi mengenai persyaratan pembiayaan, angsuran, perhitungan pelunasan kepada konsumen walk in</li>
	<li>Menerima dan merespon telepon dari konsumen</li>
	<li>Melakukan stock opname transaksi keuangan setiap hari.</li>
	<li>Memberikan penawaran kembali kepada konsumen untuk repeat order</li>
</ul>

Customer Service Branch Tegal

<ul>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalui pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA</li>
</ul>

Customer Service Cabang Banjarbaru

CV Mandiri Barokah Jaya merupakan perusahaan skala Usaha Mikro (UMK) yang berlokasi di Jalan Taman Jemursari Selatan No. 21, Jemur Wonosari, Wonocolo, Surabaya, Jawa Timur. Perusahaan ini bergerak di berbagai bidang usaha perdagangan dan jasa dengan cakupan kegiatan yang luas

CV Mandiri Barokah Jaya

<ul>
	<li>Customer Support: Answering questions and resolving issues via phone, email, live chat, or social media in a timely and professional manner</li>
	<li>Complaint Handling: Listening to customer grievances, identifying the root cause, and providing effective solutions or alternatives</li>
	<li>Information Management: Maintaining accurate records of all customer interactions, transactions, and feedback within a database or CRM</li>
	<li>Product Expertise: Developing a deep understanding of the company's offerings to guide customers and provide accurate recommendations</li>
	<li>Escalation: Forwarding complex or unresolved issues to specialized departments or management when necessary</li>
</ul>

Customer Service Representative (CSR)

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Tangerang

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Research Service Development Analyst or in Asuransi Astra it is called Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze (to get Customer Insight), then propose, conceptualize, &amp; create programs for customer/services culture activities (such as service standards/standar layanan and service behaviour) based on Customer Insight that in line with Asuransi Astra Culture &amp; Value.

<ul>
	<li>Develop and update service standards (SOPs &amp; guidelines).</li>
	<li>Monitor and evaluate service quality performance.</li>
	<li>Initiate improvement programs to enhance customer experience.</li>
	<li>Coordinate and provide coaching to ensure service standards implementation.</li>
</ul>

Research Service Development Analyst

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

FIFGROUP

PT Astra Digital Arta, also known as AstraPay is part of Astra International. AstraPay available to support current digital transactions trends for Indonesian people.

AstraPay mobile application provides range of digital transactions supporting daily needs, from electricity bill, BPJS, to health insurance payment.

Enjoy every convenience of digital transaction with AstraPay. Available on Google Play Store http://ap.money/pakaiAP

AstraPay

<ul>
	<li>
	Prepare the annual budget based on company strategy and historical data
	</li>
	<li>
	Collaborated with all departments to obtain the data which will be used as the basis source in order to prepare Annual Budget.
	</li>
	<li>
	Monitor Operational performance including variance analysis and comparison against forecast and budget.
	</li>
	<li>
	Prepare and analyze financial review report every month by comparing monthly budget to actual result, and reporting on variances from the budget, last month, and last year result.
	</li>
	<li>
	Review all expenses from current month
	</li>
	<li>
	Compare budget, forecast, and actual results → identify gaps and root causes
	</li>
	<li>
	Quarterly Forecast, Monthly and Quarterly Reporting
	</li>
	<li>
	Ability to analyze financial data, costs, and trends
	</li>
	<li>
	Preparing financial projection according to company’s corporate action plan
	</li>
	<li>
	Perform scenario planning (optimistic, base case, pessimistic) &amp; Present forecast reports to management for decision-making
	</li>
	<li>
	Have experience in Audit is a plus
	</li>
</ul>

Financial Planning and Analyst

CODE.ID was previously a business unit of INTEGRASI, a system integrator that also provided software services established in 1999. In 2014, CODE.ID becomes an independently run company which currently has around 100 passionate developers with a myriad numbers of skill sets. 

CODE.ID has been established since 1999 and became a publicly listed company in Jakarta Stock Exchange in 2001 - as PT Integrasi Teknologi Tbk. It was back to be a private company in 2007.


Our Success Stories:

We successfully developed, deployed, and supported Information Technology Infrastructure for Komisi Pemilihan Umum (KPU) or the National Election Commission in 2004. We developed the election application and also distributed, installed, and  supported (7x24 hour) two data centers and 8000 VPN connected personal computers in 5,000 locations in the cities, rural areas, and remote areas all over Indonesia.

Code.id

<ul>
	<li>Act as first layer to respond any issue in production and resolve any production issue especially for application related with data especially for DWH application, by triaging, diagnosing, troubleshooting, escalating, and analyzing the root cause</li>
	<li>Perform troubleshooting, monitor application availability, including any data which required to supply to the business user</li>
	<li>Engage with business user including address their complaint, solve and communicate any update which related to their issues</li>
	<li>Involved in identifying and assessing any solution which related to database and facilitate business user trough in depth assessment in order to responding and solving any incidents, issues and problems, maintain and solving any open ticket which related to the application</li>
	<li>Conduct root cause analysis for recurring issues and recommend corrective action and permanent solution</li>
	<li>Manage data access and security within BI data platform</li>
	<li>Able to perform performance tuning analysis and proactively give the feedback regarding query plan analysis result</li>
</ul>

IT Support and Maintenance

PT. Media Mitrakarya Indonesia (PTMMI) is an event and digital company that serves the mining industry in Indonesia. PTMMI hosts events that combine live and virtual activations, networking and digital lead generation. We create influential content that engages delegates, readers and establish a brand as industry  thought leaders. Our goal is to connect  global mining companies to engage with the Indonesian mining community.

PT Media Mitrakarya Indonesia

<ul>
	<li>Handle daily bookkeeping and transaction recording.</li>
	<li>Process accounts payable and receivable, including invoice verification and payment scheduling.</li>
	<li>Assist in preparing monthly financial reports and reconciliations.</li>
	<li>Support budget monitoring, expense tracking, and petty cash management.</li>
	<li>Liaise with external banks, and tax consultants as needed.</li>
	<li>Provide administrative support.</li>
	<li>Maintaining employee tax and expenses report.</li>
</ul>

Finance and Administration Officer

Bintang Pelajar (BP) merupakan bimbel yang bertujuan untuk menghasilkan mutu lulusan yang tidak hanya berprestasi tinggi namun juga berakhlak terpuji.

Pendirian Bintang Pelajar dilatarbelakangi karena mendambakan terwujudnya pendidikan yang berkualitas di Indonesia yang bukan hanya menghasilkan mutu lulusan yang berprestasi tinggi dalam akademis namun mereka juga mempunyai budi pekerti dan akhlak terpuji. Di sisi lain, kebutuhan akan bimbingan belajar siswa saat ini sangat tinggi.

Oleh karena itu BP ingin mengambil peranan aktif dan turut berkontribusi dalam bidang pendidikan.

PT. Bintang Pelajar

Menyusun program pelatihan dan pengembangan karyawan yang terstruktur dan bekelanjutan melalui penyusunan modul, fasilitasi pelatihan, coaching, dan evaluasi efektivitas pembelajaran dengan alat ukur kompetensi, tools evaluasi kinerja, serta teknologi pembelajaran terkini.

Learning and Development Manager

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

We are looking for a Governance, Risk, and Compliance (GRC) professional who will play a key role in strengthening the organization’s risk management and compliance practices. In this role, you will lead risk assessments across business and technology functions, ensure compliance with security and regulatory frameworks such as ISO 27001 and SOC 2, and coordinate internal and external audits. You will work closely with cross-functional teams to embed effective controls into business processes while providing clear reporting and guidance to help the organization manage risk and maintain strong governance standards.

Job Description:

<ul>
	<li>Lead enterprise and technology risk assessments across business and operational functions.</li>
	<li>Develop and maintain policies, standards, procedures, and compliance documentation.</li>
	<li>Manage compliance readiness for frameworks such as SO 27001, SOC 2, and PDP laws.</li>
	<li>Coordinate internal and external audits, control reviews, and remediation tracking.</li>
	<li>Maintain risk registers, issue logs, exception records, and control matrices.</li>
	<li>Conduct vendor and third-party risk assessments for critical partners and service providers.</li>
	<li>Support business continuity and resilience governance activities.</li>
	<li>Provide regular reporting to management on risk exposure, control effectiveness, compliance status, and remediation progress.</li>
	<li>Work closely with Security, Engineering, Product, Legal, Operations, and Finance to embed controls into business processes.</li>
	<li>Deliver awareness sessions and practical guidance to improve risk ownership across the organization.</li>
</ul>

Governance, Risk, and Compliance

<ul>
	<li>Provide technical support for internal applications to ensure smooth daily operations</li>
	<li>Monitor application performance and availability and respond to incidents or service disruptions</li>
	<li>Troubleshoot and resolve applications, database, or system-related issues</li>
	<li>Work closely with development teams, infrastructure teams, and users to resolve issues and improve system performance</li>
	<li>Manage and track issues using the ticketing system, ensuring timely resolution according to SLA</li>
	<li>Assist in database queries, data validation, and troubleshooting using SQL tools</li>
	<li>Maintain system documentation, operational procedures, and troubleshooting guides</li>
	<li>Participate in incident analysis and preventive improvements to reduce recurring issues</li>
</ul>

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Public Relations (PR) Specialist