Our History PT. MASTERSYSTEM INFOTAMA (MSI) was established in July 1994. Through the long journey, Mastersystem has developed into one of the leading ICT infrastructures providers and dominates not only the enterprise banking market in Indonesia, but also in oil and gas, enterprise and telecommunication industry. Headquartered in Jakarta, MSI has branch office in Surabaya, East Java. MSI has more than 400 employees now with the majority are certified professionals. As our commitment to deliver high quality standard of services, we comply with ISO standard i.e. ISO 9001:2015 (Quality Management) and ISO/IEC 20000-1:2011 (IT Service Management) to serve our customers better. 1994 Establishment as a PC distributor 1996- 1999 Beginning of network and system integration business, Clients: 20 2004 Cisco Gold Partner, Microsoft Large Account Reseller, HP First Tier Partner, Clients: 60, 2009 Beginning of data driven solution era, Clients: 140 2011 Virtual Desktop Infrastructure 2013 - 2014 Security Analytics and Contact Center, Clients: 250 2016 Big Data Analytics and API Gateway, Clients: 500 2018 - Now Next Gen Technologies (AI, IoT), Focus on Intellectual Property, Clients: 1000+ Why Mastersystem Infotama Driven by technology powered business innovation and committed to bridge the gap between technology and business needs, we empowering business by building, integrating, and providing consultation the customers need. Proven track record of success selling in a highly competitive environment, Mastersystem Infotama offers decades of experience to deliver quality solutions and help your organization to stay on top of the market trends and strengthening your value propositions to keep growing. Awards & Recognitions Mastersystem Infotama - 2018 Infoblox Top ASEAN Partner of the Year Mastersystem Infotama - 2018 Cisco Most Innovative Partner of the Year Mastersystem Infotama - 2018 Cloudera Strategic Deal of the Year Mastersystem Infotama - 2018 Redhat Ready Partner of the Year Mastersystem Infotama - 2018 Cisco APJC Digital Innovation Award Mastersystem Infotama - 2017 Cisco Partner of the Year Mastersystem Infotama - 2017 Microsoft Country Partner of the Year Mastersystem Infotama - 2017 Citrix ASEAN Special Recognition Mastersystem Infotama - 2017 HP Fastest Growing Hybrid IT Corporate Reseller & PS Our Vision, Mission & Value Vision To be Indonesia leader in ICT industry. Mission Bring value to all the stakeholders. Empowering business with innovative technologies, solutions and services. Our Core Value E excellence T teamwork H honesty I innovation C competence

PT Mastersystem Infotama

<ul>
	<li>Primary responsibility is to implement and maintain the security system project.</li>
	<li>Troubleshoots and resolves advanced, complex system access, and connectivity problems through the use of advanced system utilities.</li>
	<li>Prepares systems specifications and technical documentation for implementation project.</li>
	<li>Acquires, tests, applies system software/hardware updates, releases and patches.</li>
	<li>Conducts advanced diagnostics and troubleshoots, system software and hardware and ability to provide root cause analysis.</li>
	<li>Gathers and documents user requirements.</li>
	<li>Develops complex system designs.</li>
	<li>Contributes to team effort by accomplishing related result as needed.</li>
</ul>

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We are a software development company with German roots, specialized in crafting enterprise-grade mobile and website applications for cross-industry projects worldwide, right from the heart of Indonesia.  Our team employs a creative and innovative approach to develop technology solutions uniquely tailored to address diverse needs and challenges. Join us in making a difference through cutting-edge solutions and contribute to a dynamic and forward-thinking work environment.

commsult Indonesia

Position Summary

The Office Manager is responsible for ensuring smooth day-to-day office operations with a strong focus on maintaining cleanliness, orderliness, and operational efficiency. This includes managing housekeeping, facility and asset management, procurement, and administrative coordination. The role requires strong vendor management, organizational, and communication skills to ensure the office environment remains clean, functional, and well-supported. The Office Manager will also support hospitality arrangements for visiting colleagues and business travel coordination.

Key Responsibilities

1. Office Operations &amp; Housekeeping

<ul>
	<li>Oversee daily office operations, ensuring the office environment is clean, orderly, and well-maintained.</li>
	<li>Supervise housekeeping staff (in-house) and monitor their performance and schedule.</li>
	<li>Ensure sufficient stock of office supplies, pantry items, and hygiene materials.</li>
</ul>

 

2. Procurement

<ul>
	<li>Handle the procurement process for office supplies and services from identifying needs, sourcing vendors, obtaining quotations, and processing purchase requests or orders.</li>
	<li>Maintain accurate purchase documentation in accordance with company policy.</li>
</ul>

 

3. Facility Management

<ul>
	<li>Coordinate building facilities including utilities, maintenance, safety, and repair works.</li>
	<li>Manage relationships with external vendors for maintenance, repairs, and service contracts.</li>
	<li>Ensure compliance with company standards and local regulations related to facilities.</li>
</ul>

 

4. Asset Management

<ul>
	<li>Maintain accurate records of company assets in coordination with the Finance team.</li>
	<li>Ensure proper labeling, storage, and tracking of all office assets according to product and warranty guidance.</li>
	<li>Support periodic asset audits and assist Finance in asset reconciliation.</li>
</ul>

 

5. Office Administration &amp; Documentation

<ul>
	<li>Organize and maintain office documentation, correspondence, and contracts.</li>
	<li>Prepare reports, letters, and official documents as needed.</li>
	<li>Ensure smooth administrative processes aligned with internal procedures.</li>
</ul>

 

6. Hospitality &amp; Business Travel Support

<ul>
	<li>Arrange accommodation, transportation, and hospitality for visiting colleagues or business guests.</li>
	<li>Support international travel arrangements for business trips, including ticket booking, visa documentation, and itinerary preparation.</li>
</ul>

General Affairs

OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

1. Customer Journey Mapping &amp; Experience Design

<ul>
	<li>Develop, update, and optimize customer journey maps across major touchpoints (lead generation, onboarding, billing, service requests, renewals, and digital interactions).</li>
	<li>Identify friction points, service gaps, and opportunities to improve customer experience using data and customer insights.</li>
	<li>Collaborate with Sales, Operations, Billing, Digital, and Marketing teams to implement journey improvements.</li>
	<li>Ensure consistency of experience and alignment with service standards and the company’s brand promise.</li>
</ul>

2. Customer Satisfaction &amp; Retention Monitoring

<ul>
	<li>Track and analyze customer satisfaction metrics (NPS, CSAT, CES), complaint trends, and service turnaround time.</li>
	<li>Monitor churn and retention rates and support the development of retention programs.</li>
	<li>Conduct customer interviews, surveys, and other feedback activities to understand expectations and pain points.</li>
	<li>Work with business units to strengthen customer engagement at high-impact moments of the journey.</li>
</ul>

3. Customer Feedback Mechanisms

<ul>
	<li>Design and execute customer feedback systems (surveys, VOC channels, digital feedback tools, post-interaction evaluations).</li>
	<li>Ensure regular and systematic collection of customer input across touchpoints.</li>
	<li>Maintain a structured approach to capturing, organizing, and analyzing customer feedback.</li>
</ul>

4. CX Data Analytics &amp; Insight Generation

<ul>
	<li>Analyze customer experience data to create actionable dashboards and reports.</li>
	<li>Connect CX performance to key business outcomes such as win rate, contract renewal probability, and overall retention.</li>
	<li>Translate insights into recommendations for journey improvements or internal process enhancements.</li>
	<li>Present findings and customer insights to management and cross-functional teams.</li>
</ul>

5. Cross-Functional Collaboration &amp; Input to Marketing

<ul>
	<li>Partner with Sales and Marketing to provide customer insights that shape communication plans, engagement activities, and customer education.</li>
	<li>Support digital and product teams with customer data and journey-related insights.</li>
	<li>Serve as an advocate for customer-centric thinking across the organization.</li>
</ul>

Qualifications

<ul>
	<li>Bachelor’s degree in Marketing, Business, Communications, or related field.</li>
	<li>Minimum 4 years of experience in Customer Experience, Marketing, or related roles; experience in utilities, energy, or service industries is an advantage.</li>
	<li>Strong analytical and problem-solving skills; ability to turn data into insight and execution plans.</li>
	<li>Experience in customer journey mapping, CX tools, or marketing automation is a plus.</li>
	<li>Excellent communication, coordination, and stakeholder management skills.</li>
	<li>Customer-centric mindset with the ability to balance business and customer needs.</li>
</ul>

Key Competencies

<ul>
	<li>Customer Experience Strategy</li>
	<li>Journey Mapping &amp; Process Improvement</li>
	<li>Customer Analytics &amp; Insight Generation</li>
	<li>Marketing Planning &amp; Execution</li>
	<li>Stakeholder Collaboration</li>
	<li>Project Management</li>
	<li>Communication &amp; Presentation Skills</li>
	<li>Adaptability in fast-growing markets</li>
</ul>

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General Affairs

Sr. Customer Experience Officer