Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

<ul>
	<li>Provide first-line technical support to internal and external users (if applicable) via phone, email, or in person. 
	 </li>
	<li>Diagnose and troubleshoot hardware, software, and network problems. 
	 </li>
	<li>Resolve common issues independently using established protocols and knowledge base resources. 
	 </li>
	<li>Escalate complex or unresolved issues to senior technicians or other relevant teams. 
	 </li>
	<li>Document support interactions and solutions for future reference. 
	 </li>
	<li>Maintain and update knowledge base articles with new information and solutions.</li>
</ul>

IT Service Desk

Our Journey

With a renewed vision for growth and innovation, we rebranded as PT Bank SMBC Indonesia Tbk (SMBC Indonesia) in 2024, formerly known as PT Bank BTPN Tbk. This rebranding reflects our response to the dynamic changes, allowing us to consolidate our strengths and deliver even more seamless, integrated solutions for millions of customers from diverse segments across Indonesia.
 
This transformation signals our commitment to advancing and streamlining our business strategies, enabling us to better serve our customers and help them lead more meaningful and fulfilling lives. At the heart of this rebrand is our dedication to supporting Indonesia's long-term development goals, in alignment with the vision of Indonesia Emas 2045.
 
In addition to these goals, we are excited to invite talented individuals and younger generations to join us, expand their careers and make a lasting impact. Together, we can drive positive change and build a brighter future for Indonesia.

Life at SMBC Indonesia

At SMBC Indonesia, our team is a close-knit family of innovative individuals dedicated to growing and making a positive impact on our communities. We offer top-notch banking services while ensuring that our team members feel appreciated and engaged thanks to cutting-edge digital technology and global expertise. We foster a flexible, open environment where employees can continuously learn, develop professionally, and aspire to become their best selves.

We cultivate a collaborative culture with open communication between leaders and team members, encouraging the sharing of ideas, feedback, and problem-solving. Strong bonds between colleagues are vital, enabling agile teamwork that drives success in today’s fast-paced banking industry.
Our office is designed for both productivity and relaxation, with activities like billiards, gaming, and karaoke available after work. SMBC Indonesia also supports various internal clubs, offering options like yoga, badminton, gaming, and parenting to keep our team active and engaged. We believe these opportunities are essential for maintaining a vibrant, innovative workforce.

Giving Back

Through our Daya program, SMBC Indonesia champions sustainable, measurable empowerment initiatives for our customers. The Daya program offers education, training, and resource-sharing to enhance entrepreneurial skills, unlock growth opportunities, and improve quality of life. Health & Wellness and Community Empowerment programs are integral parts of our business model, fostering an environment where our customers thrive alongside our business.

Adaptive to change
 
With decades of experience, SMBC Indonesia has embraced adaptability as a core value. Our approach to work reflects this, with flexible dress codes, remote work options, and digital collaboration tools to keep our team connected and productive. By embracing these changes, we are better positioned to serve our customers effectively and stay resilient in a dynamic industry. Despite the evolving challenges in banking, SMBC Indonesia remains committed to meaningful progress and impactful service that touches millions.

PT Bank SMBC Indonesia Tbk

Menjalankan proses penagihan dan penanganan nasabah dengan menggunakan channel penagihan sesuai ketentuan perusahaan.

Kegitan utama yang dilakukan diantaranya adalah :

<ul>
	<li class="text-justify">Bertanggung jawab untuk melakukan kunjungan ke nasabah untuk berkomunikasi dan bernegosiasi agar nasabah melakukan pembayaran,</li>
	<li class="text-justify">Juga bertanggung jawab untuk melakukan kewajiban administrative, yaitu membuat laporan proses penagihan dan melaporkan kepada supervisor.</li>
</ul>

Multi Collector Agent

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

Role of Purposes: 
Agent Support Specialist is a position within ATI Business Group to support one of our biggest clients based in Australia. This Position will report directly to the Team Leader or Senior Team Leader to that account. In general, this role will be responsible for Assisting Agents globally to manage Land or Air Booking.

Responsibilities:

<ul>
	<li>To resolve agent issues related to Land or Air booking as first resolution through chat, phone or email.</li>
	<li>Assisting suppliers via phone lines or email.</li>
	<li>To manage the inquiry in a timely manner.</li>
	<li>Support to escalate the higher inquiries to the respective key person</li>
</ul>

Be Part of ATI Journey: 
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented &amp; scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.

MS Office

Problem Sensitivity

Public Speaking

Chat Support

Customer Service

Typing

Communication Skills

Agent Support Specialist

The Bank was established on 27 April 1971 under the name of PT Bank Pasar Pagi Madju. In line with the change in its status from a retail banking to a commercial bank in 1989, the Bank’s name was changed into PT Bank Bintang Manunggal (Bank Bima). This status change had a positive impact on the Bank’s performance and succeeded in attracting Hana Financial Group to take over the majority of the Bank’s shares. The change in the Shareholders was followed by a change in its name into PT Bank Hana.

In 2013, PT Bank Hana took a strategic action by merging with PT Bank KEB Indonesia to create synergies in the banking business. This business activity caused the Bank to change its name to PT Bank KEB Hana Indonesia or known as Bank KEB Hana. However, in 2020, Bank KEB Hana yet again made a brand change to Hana Bank. By these changes, Hana Bank is increasingly ready to strengthen its competitiveness, both in Indonesia and globally, through the consistency of the brands used by the group.
With the presence of its best people, Hana Bank provides an array of products and services designed to meet various customer needs.

Given its global reach and global standard of service, Hana Bank promises its customers to be their True Hearted Financial Partner.

Hana Bank

<ul>
	<li>Monitoring health and performance of application servers</li>
	<li>Provide solution to tech problems.</li>
	<li>Develop framework level code and libraries to be used by other engineer</li>
	<li>Perform code review and define standards and best practices</li>
	<li>Guide and enforce security measures according to OWASP Top 10 for app security risks</li>
</ul>

IT Front End Developer

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Melakukan kegiatan penagihan dan recovery keterlambatan 91 - 270 hari</li>
	<li> Bertanggung jawab dalam pencapaian KPI melalui kegiatan collection &amp; recovery problem account baik penyelesaian melalui jalur litigasi ataupun non litigasi</li>
	<li>Membuat Memorandum Analisa Kasus (MAK) dan menyusun Rencana Penanganan Konsumen (RPK) yang efektif untuk mendukung kegiatan recovery</li>
	<li>Membangun kerjasama dengan pihak ketiga untuk peningkatan efektifitas recovery (KJPP, Balai Lelang, KPKNL, Eksternal Lawyer, Funder, Agent Property, dll)</li>
	<li>Bertanggung jawab dalam pelaksanaan strategy recovery seperti kegiatan lelang, penjualan bawah tangan, pelunasan, inventory, dan assignment pihak ketiga</li>
	<li>Membuat dokumen serah terima penanganan debitur dari ARO kepada PBF Asset Management (kronologis pastdue, history penanganan, dokumentasi surat peringatan, dll) atas kontrak-kontrak yang roll to WO)</li>
</ul>

Account Recovery Officer Front Bucket Bekasi 5

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Respond to patient inquiries via phone, email, and chat regarding test kit orders, shipping, and troubleshooting.</li>
	<li>Assist patients with navigating the website and completing the ordering process.</li>
	<li>Make outbound calls to provide order status updates, delivery timelines, or follow-ups.</li>
	<li>Remotely proctor specimen collection via video platforms and ensure adherence to collection protocols.</li>
	<li>Verify sample quality, document any deviations, and guide patients through corrective steps when needed.</li>
	<li>Deliver or help patients access test results securely and clearly explain next steps.</li>
	<li>Maintain knowledge of various test kits (e.g., PCR, STI, GI, HPV) and their specific requirements.</li>
	<li>Manage shared inboxes, update records in CRM systems, and support general administrative duties.</li>
	<li>Adapt to evolving workflows during early-stage account launches and contribute to process improvement.</li>
</ul>

Virtual Front Desk Representative | Consultant | Pooling

<ul>
	<li>Mengembangkan jaringan dengan cara merekrut Agent/Freelancer yang dapat membantu dalam memasarkan produk BFI.</li>
	<li>Membina dan membantu Agent untuk mengembangkan strategi, guna meningkatkan kontribusi, produktivitas, dan loyalitas Agent.</li>
	<li>Menjaga hubungan kerja yang baik dengan para Agent, sehingga dapat meningkatkan loyalitas Agent yang sudah di rekrut.</li>
	<li>Melaksanakan rencana kerja yang telah ditetapkan dan membuat laporan progres serta hasil pelaksanaan aktivitas harian.</li>
</ul>

Agency Relation Penempatan Sumbawa

<ul>
	<li>Mengembangkan jaringan dengan cara merekrut Agent/Freelancer yang dapat membantu dalam memasarkan produk BFI.</li>
	<li>Membina dan membantu Agent untuk mengembangkan strategi, guna meningkatkan kontribusi, produktivitas, dan loyalitas Agent.</li>
	<li>Menjaga hubungan kerja yg baik dengan para Agent, sehingga dapat meningkatkan loyalitas Agent yang sudah di rekrut.</li>
	<li>Melaksanakan rencana kerja yang telah ditetapkan dan membuat laporan progress serta hasil pelaksanaan aktivitas harian.</li>
</ul>

Agency Relations Penempatan Tabanan

Agency Relation Penempatan Mataram

Agency Relation Gianyar

<ol>
	<li>Mengembangkan jaringan dengan cara merekrut Agent/Freelancer yang dapat membantu dalam memasarkan produk BFI.</li>
	<li>Membina dan membantu Agent untuk mengembangkan strategi, guna meningkatkan kontribusi, produktivitas, dan loyalitas Agent.</li>
	<li>Menjaga hubungan kerja yang baik dengan para Agent, sehingga dapat meningkatkan loyalitas Agent yang sudah di rekrut.</li>
	<li>Melaksanakan rencana kerja yang telah ditetapkan dan membuat laporan progres serta hasil pelaksanaan aktivitas harian.</li>
</ol>

Marketing Agency Banyuwangi

Marketing Agency  Pasuruan

<ol>
	<li>Mengembangkan jaringan dengan cara merekrut Agent/Freelancer yang dapat membantu dalam memasarkan produk BFI.</li>
	<li>Membina dan membantu Agent untuk mengembangkan strategi, guna meningkatkan kontribusi, produktivitas, dan loyalitas Agent.</li>
	<li>Menjaga hubungan kerja yg baik dengan para Agent, sehingga dapat meningkatkan loyalitas Agent yang sudah di rekrut.</li>
	<li>Melaksanakan rencana kerja yang telah ditetapkan dan membuat laporan progress serta hasil pelaksanaan aktivitas harian.</li>
</ol>

Agency Relation Penempatan Lombok Barat

Job Description

<ul>
	<li>Mengembangkan jaringan dengan cara merekrut Agent/Freelancer yang dapat membantu dalam memasarkan produk BFI.</li>
	<li>Membina dan membantu Agent untuk mengembangkan strategi, guna meningkatkan kontribusi, produktivitas, dan loyalitas Agent.</li>
	<li>Menjaga hubungan kerja yg baik dengan para Agent, sehingga dapat meningkatkan loyalitas Agent yang sudah di rekrut.</li>
	<li>Melaksanakan rencana kerja yang telah ditetapkan dan membuat laporan progress serta hasil pelaksanaan aktivitas harian.</li>
</ul>

Agency Relations Penempatan Buleleng

<ol>
	<li>Melakukan rekrut agent untuk pengembangan jaringan sesuai dengan profil yang tepat.</li>
	<li>Menjaga hubungan kerja yang baik dengan agent.</li>
	<li>Membina dan membantu agent untuk mengembangkan strategi agency.</li>
	<li>Bertanggung jawab terhadap pencapaian target penjualan melalui strategi pengembangan jaringan agency.</li>
</ol>

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