What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

Position Overview

 

The Program Officer will support the Program Lead in executing and expanding the education loan program. This role focuses on building partnerships with educational institutions, recruiting eligible beneficiaries, and ensuring smooth program operations. The ideal candidate has prior experience in sales or partnership development, preferably in financial services, P2P lending, or a similar sector, with a passion for creating social impact.

 

Key Responsibilities

1. Partnership Development

Assist in identifying and onboarding educational institutions, training centers, and other stakeholders to partner with the program.

Build and maintain strong relationships with existing partners to ensure program sustainability.

Represent the organization at partner meetings, events, and outreach activities to promote the program.

2. Beneficiary Recruitment

Develop and execute strategies to attract eligible vocational and university students.

Conduct outreach campaigns, information sessions, and community engagements to raise awareness.

Support applicants throughout the loan application process, ensuring clarity and efficiency.

3. Sales and Outreach Support

Leverage sales and negotiation skills to identify opportunities for program expansion.

Act as a bridge between partners and the organization to drive program adoption and acceptance.

Monitor and achieve targets for beneficiary recruitment and partner onboarding.

4. Operational Support

Support the Program Lead in coordinating the loan disbursement process.

Track and report on loan applications, disbursements, and repayments in collaboration with the finance team.

Provide regular updates on beneficiaries' progress to the Program Lead.

5. Data Management and Reporting

Maintain accurate and up-to-date records of partnerships, applications, and beneficiary data.

Prepare regular reports on program performance, including partner engagement metrics and beneficiary outcomes.

Program Officer

Position Overview

We are seeking a highly motivated Program Lead with a background in foundation/banking/ peer-to-peer (P2P) lending, or financial services to manage and expand our education program. The role requires developing relationships with educational institutions, identifying and onboarding eligible students, and ensuring program sustainability and efficiency.

Key Responsibilities 

1. Program Development and Strategy

Develop and implement strategies for the 0% interest education loan program, ensuring alignment with organizational goals.

Create policies and procedures for loan application, approval, disbursement, and repayment processes.

Set measurable program goals and KPIs to evaluate success and impact.

2. Partnership and Stakeholder Engagement

Build and maintain strong relationships with vocational education schools, universities, and training centers to promote the program.

Negotiate partnerships with educational institutions for direct referral systems and collaborative outreach.

Collaborate with community organizations to identify eligible beneficiaries.

3. Beneficiary Recruitment and Support

Develop and execute outreach campaigns to attract potential students.

Oversee the application process to ensure fairness and transparency in beneficiary selection.

Provide guidance to students throughout the loan lifecycle, including financial education and career planning.

4. Financial Management

Collaborate with finance teams to oversee loan fund allocation and repayment tracking.

Mitigate financial risks through robust monitoring and default prevention strategies.

Ensure compliance with financial regulations and internal audit standards.

5. Monitoring and Reporting

Track program performance, including loan utilization, academic progress of beneficiaries, and repayment rates.

Regularly report program outcomes and provide insights for continuous improvement.

Develop impact reports for donors, partners, and stakeholders.

Program Specialist

Sinergi yang saling menguntungkan
Tahun 2015 menjadi titik balik bagi Bank Mandiri Taspen, dimana Bank Mandiri Taspen memutuskan untuk menjadi bank yang unggul di nasional pada segmen pensiunan dan UMKM, yang diwujudkan dalam program sinergi yang dilaksanakan melalui 2 (dua) kontribusi utama dan benefit, yaitu PT. Bank Mandiri (Persero) Tbk. dan PT. Taspen (Persero).

Visi Bank Mandiri Taspen : Menjadi mitra terbaik dan terpercaya dalam memberdayakan dan mensejahterakan.
Misi Bank Mandiri Taspen :
1. Menciptakan pertumbuhan bisnis dan kesejahteraan melalui produk dan layanan keuangan terbaik
2. Fokus pada kebutuhan UMKM dan Pensiunan dengan menyelaraskan kepentingan ekonomi, sosial dan lingkungan

PT Bank Mandiri Taspen

Tugas utama/job purpose :Mengelola dan mengawasi sistem keamanan endpoint dan supervisi tim

Tanggung jawab/ responsibility

1. Bertanggung jawab dalam proses penilaian, evaluasi, dan audit tingkat keamanan data atau informasi.

2. Analisa dan identifikasi langkah keamanan dan respon.

3. Mengawasi dan mengelola tim di bawah supervisi dalam penggunaan sistem

4. Mengembangkan strategi untuk merespons dan memulihkan dari pelanggaran keamanan.

5. Melakukan administrasi project dengan baik dan benar sesuai dengan prosedur yang telah ditetapkan.

6. Memonitoring control dan pembaharuan atau patching pada perangkat IT baik hardware ataupun software.

7. Memonitoring keamanan akses dan data agar tetap terlindungi dari serangan pihak luar yang tidak berwenang.

8. Membantu meningkatkan kinerja Departemen Security Operations dan Divisi CISO. 
 
Tugas Spesifik 
1. Membantu mengenali dan menjunjung tinggi sistem keamanan digital untuk melindungi informasi. 
 
2. Menjaga kerahasiaan data perusahaan.

3. Membuat privilege khusus terhadap hak akses sistem integrasi dalam perusahaan.

Team Leader Endpoint Security

Satu Group adalah Mitra Bisnis terpercaya dari Perusahaan penyedia jasa layanan keuangan khususnya produk multiguna.

Satu Group memiliki  produk utama, yaitu :

Joint Operation Outlet (JOO) merupakan titik Kerjasama satugroup dengan Finance Company yang tersebar di 179 kotamadya/kabupaten dengan sebaran mencapai 300 outlet

C-Link merupakan program yang ditujukan sebagai bentuk apresiasi satugrup kepada pelanggan setia yang berpartisipasi dalam merekomendasikan kerabat, teman dekat, serta orang sekitar untuk menjadi pelanggan baru

Satu Group

Supervisor Development Program adalah program pembelajaran yang ditempuh untuk dipersiapkan menjadi karyawan pada level supervisor dan manajerial dengan mengikuti serangkaian pelatihan (inclass, OJT, dan acting) selama 6 bulan. Setelah berhasil lulus maka peserta memiliki tanggung jawab pekerjaan sbb:

<ul>
	<li>Mempelajari keseluruhan bidang pekerjaan (marketing dan operasional)</li>
	<li>Mencapai target kerja (Marketing dan operasional) yang telah ditentukan perusahaan</li>
	<li>Mengarahkan tim untuk mencapai target dengan keputusan yang terbaik</li>
	<li>Mengelola hubungan baik dengan mitra kerja</li>
	<li>Mempresentasikan capaian, evaluasi dan strategi yang diterapkan pada cabang</li>
</ul>

Supervisor Development Program

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

FIFGROUP

future 18 is one of fifgroup development programs to produce management trainees future leader, which will run for 9 months. in this program, each trainee will receive knowledge and training regarding fifgroup's business process to acquire the best strategy to make fifgroup leading in leasing world. the program will start at february 2025.

Management Trainee FUTURE LEADER

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Account Manager Development Program (AMDP) is a Development Program to prepare You to be a full-fledged Account Manager.

At Asuransi Astra, Account Manager will be responsible for Business-to-business (B2B) account management.

The program itself will be taking around 6 months, and will be split into three phases :

<ul>
	<li>Intensive &amp; Comprehensive class</li>
	<li>On the Job Training</li>
	<li>Final Presentation</li>
</ul>

Account Manager Development Program

PT BCA Finance berdiri pada tahun 1981 dengan nama PT Central Sari Metropolitan Leasing Corporation (CSML). Pada awal berdirinya, pemegang saham Perusahaan adalah PT Bank Central Asia dan Japan Leasing Corporation. Saat itu Perusahaan masih memfokuskan usaha pada pembiayaan komersial, seperti pembiayaan mesin-mesin produksi, alat berat dan transportasi.

Selanjutnya pada tahun 2001 PT Central Sari Metropolitan Leasing berubah nama menjadi PT Central Sari Finance (CSF), diikuti dengan perubahan kepemilikan saham, dimana PT Bank Central Asia, Tbk (BCA) menjadi pemegang saham mayoritas, serta perubahan fokus usaha menjadi pembiayaan kendaraan bermotor, khususnya roda empat atau lebih. Terakhir, Sesuai dengan Surat Keputusan Menteri Hukum dan Hak Asasi Manusia Republik Indonesia No.C-08091 HT.01.04.TH.2005, maka per tanggal 28 Maret 2005 PT Central Sari Finance telah berubah nama menjadi PT BCA Finance.

Kini BCA Finance sendiri telah berhasil mencatatkan asset kelolaan sebesar 52 T dengan profit 1,6 T. Dengan misinya untuk menjadi perusahaan terkemuka di industri pembiayaan PT BCA Finance senantiasa melakukan perubahan dan pengembangan model bisnis untuk menjawab tantangan dan kebutuhan zaman dimana hal ini sejalan dengan tag line perusahaan yaitu solusi tepat pembiayaan anda. 

Untuk mencapai hal tersebut PT BCA Finance memiliki nila-nilai perusahaan yang senantiasa diterapkan yaitu FOCUS yang terdiri dari:

First Class Teamwork
Orientation to Quality
Customer Focus
Uncompromise Integrity
Striving for Excellence

Melalui FOCUS ini seluruh karyawan diarahkan untuk memiliki budaya kerja yang sama sehingga tercipta sebuah Tim yang solid dalam menjalankan bisnis.

Untuk SDM sendiri selain penanaman budaya perusahaan BCA Finance juga focus pada pengembangan skill dan karir karyawannya oleh karena itu kebutuhan pejabat di BCA Finance 90% diperoleh dari internal.

PT BCA Finance

Suatu program management trainee yang spesifik dan intensif bagi yang berminat berkarir di seluruh divisi (terkhusus Support Function) di BCA Finance. Program ini akan mempelajari seluruh unit dan proses bisnis di BCA Finance. Dalam program ini, Anda harus siap menjalani ikatan dinas selama 30 bulan dan penempatan di cabang BCA Finance seluruh Indonesia.

Professional Development Program Strategy

The Team Leader - Data Privacy and Protection will oversee the development, implementation, and management of data privacy and protection programs within the banking organization. This role involves ensuring compliance with relevant data protection laws, regulations, and internal policies while fostering a culture of privacy and security.

<ul>
	<li>Conduct regular audits and assessments of data privacy practices.</li>
	<li>Act as the primary point of contact for regulatory authorities and manage responses to audits or inquiries.</li>
	<li>Develop, implement, and maintain data privacy and security policies.</li>
	<li>Establish data classification, retention, and destruction guidelines.</li>
	<li>Collaborate with legal, IT, and operational teams to embed privacy considerations into organizational processes.</li>
</ul>

Team leader Data Privacy & Protection

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Responsible for developing creative concepts from various inventories (assets or resources) of media brands in Grid Network</li>
	<li>Create and design creative concepts based on the company's inventories or assets, such as products, services, events, digital content, or other forms from media brands in Grid Network</li>
	<li>Research industry trends, target audiences, and competitors to identify innovation opportunities in creative programs</li>
	<li>Coordinate with marketing, graphic design, production, and other relevant teams to translate creative ideas into tangible results</li>
	<li>Ensure that each creative project or campaign runs on time, within budget, and meets the set KPIs (Key Performance Indicators)</li>
	<li>Measure the effectiveness of launched creative programs using data analysis tools, such as engagement, brand awareness, and ROI (Return on Investment)</li>
	<li>Create evaluation reports and identify areas for future improvement.</li>
</ul>

Creative Marketing Program Officer

Perkembangan perbankan syariah yang tumbuh cukup pesat dalam beberapa tahun terakhir menunjukkan minat masyarakat mengenai ekonomi syariah semakin bertambah. Untuk memenuhi kebutuhan nasabah akan layanan syariah, maka PT Bank BCA Syariah  beroperasi dalam rangka mewujudkan Visi dan Misi BCA Syariah, berbagai produk funding, jasa dan pembiayaan telah dikembangkan dan dipasarkan kepada masyarakat. Untuk pengembangan bisnis kedepan yang akan menunjang ekspansi usaha PT Bank BCA Syariah, kami memberikan kesempatan kepada tenaga muda yang berpotensi dan mengembangkan diri untuk berkarir dengan BCA Syariah.

PT. Bank BCA Syariah

BCA Syariah Business Relationship Development Program merupakan sebuah program pengembangan yang ditujukan bagi calon Karyawan yang akan dididik secara komprehensif, dalam area bisnis. Program pengembangan ini memberikan kesempatan percepatan karir bagi para lulusan universitas yang terpilih mengikuti program ini. Melalui program pengembangan ini kami bertujuan menciptakan individu yang kompeten dan berpotensi sebagai calon pemimpin kami di masa depan yang mampu membangun BCA Syariah menjadi institusi keuangan syariah yang unggul. Melalui program pengembangan ini, setiap peserta akan diberikan kesempatan untuk mempelajari hal-hal baru dalam lingkup industri finansial, memahami ketentuan dan regulasi perbankan serta merasakan secara langsung bagaimana bisnis perbankan dijalankan dengan menerapkan prinsip kepatuhan serta regulasi yang berlaku.

Program ini menerapkan prinsip pengembangan yang mengkombinasikan pembelajaran melalui pengalaman, pembelajaran dalam kelas dan pembelajaran melalui orang lain. Bagian terbesar dalam program pengembangan ini akan didapat melalui kegiatan On the Job Training (OJT) dimana setiap peserta akan diarahkan dan didampingi oleh para Mentor yang handal dan berpengalaman dalam bidangnya.

Business Relationship Development Program

Suatu program management trainee yang akan mempelajari sisi bisnis BCA Finance dalam hal penjualan sehingga dapat membantu mendorong kinerja perusahaan BCA Finance. Dalam program ini, Anda harus siap menjalani ikatan dinas selama 30 bulan dan penempatan di cabang BCA Finance seluruh Indonesia.

Professional Development Program Marketing

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Memberikan analisa kredit terhadap hasil analisa kelayakan</li>
	<li>Melakukan verifikasi by phone / cross checking atas hasil survei marketing</li>
	<li>Melakukan update harga kendaraan</li>
	<li>Melakukan monitoring dan laporan portfolio</li>
	<li>Melakukan update mengenai local knowledge dan local industry</li>
	<li>Melakukan kontrol terhadap risk rank cabang, memberikan mitigasi, plan kerja serta perbaikan cabang</li>
</ul>

Credit Analyst Management Trainee Program

BMI didirikan atas gagasan dari Majelis Ulama Indonesia (MUI), Ikatan Cendekiawan Muslim Indonesia (ICMI) dan pengusaha muslim yang kemudian mendapat dukungan dari Pemerintah Republik Indonesia, sehingga pada 1 Mei 1992 atau 27 Syawal 1412 H, Bank Muamalat Indonesia secara resmi beroperasi sebagai bank yang menjalankan usahanya berdasarkan prinsip syariah pertama di Indonesia. Dua tahun setelahnya, tepatnya pada pada 27 Oktober 1994, BMI memperoleh izin sebagai Bank Devisa setelah setahun sebelumnya terdaftar sebagai perusahaan publik yang tidak listing di Bursa Efek Indonesia (BEI).
 

Selanjutnya, pada 2003, BMI dengan percaya diri melakukan Penawaran Umum Terbatas (PUT) dengan Hak Memesan Efek Terlebih Dahulu (HMETD) sebanyak 5 (lima) kali dan menjadi lembaga perbankan pertama di Indonesia yang mengeluarkan Sukuk Subordinasi Mudharabah. Aksi korporasi tersebut membawa penegasan bagi posisi Bank Muamalat Indonesia di peta industri perbankan Indonesia.

 

Tak sampai di situ, BMI terus berinovasi dengan mengeluarkan produk-produk keuangan syariah seperti Asuransi Syariah (Asuransi Takaful), Dana Pensiun Lembaga Keuangan Muamalat (DPLK Muamalat) dan multifinance syariah (Al-Ijarah Indonesia Finance) yang seluruhnya menjadi terobosan baru di Indonesia. Selain itu, produk Bank yaitu Shar-e yang diluncurkan pada 2004 juga merupakan tabungan instan pertama di Indonesia. Produk Shar-e Gold Debit Visa yang diluncurkan pada 2011 tersebut memperoleh penghargaan dari Museum Rekor Indonesia (MURI) sebagai Kartu Debit Syariah dengan teknologi chip pertama di Indonesia serta layanan e-channel seperti internet banking, mobile banking, ATM, dan cash management. Seluruh produk-produk itu menjadi pionir produk syariah di Indonesia dan menjadi tonggak sejarah penting di industri perbankan syariah. 

 

Seiring kapasitas Bank yang semakin besar dan diakui, BMI kian melebarkan sayap dengan terus menambah jaringan kantor cabangnya tidak hanya di seluruh Indonesia, akan tetapi juga di luar negeri. Pada 2009, Bank mendapatkan izin untuk membuka kantor cabang di Kuala Lumpur, Malaysia dan menjadi bank pertama di Indonesia serta satu-satunya yang mewujudkan ekspansi bisnis di Malaysia. Hingga saat ini, Bank telah memiliki 249 kantor layanan termasuk 1 (satu) kantor cabang di Malaysia. Operasional Bank juga didukung oleh jaringan layanan yang luas berupa 619 unit ATM Muamalat, 120.000 jaringan ATM Bersama dan ATM Prima serta 55 unit Mobil Kas Keliling.

 

BMI melakukan rebranding pada logo Bank untuk semakin meningkatkan awareness terhadap image sebagai Bank Syariah Islami, Modern dan Profesional. Bank pun terus merealisasikan berbagai pencapaian serta prestasi yang diakui, baik secara nasional maupun internasional. Kini, dalam memberikan layanan terbaiknya, BMI beroperasi bersama beberapa entitas anaknya yaitu Al-Ijarah Indonesia Finance (ALIF) yang memberikan layanan pembiayaan syariah, DPLK Muamalat yang memberikan layanan dana pensiun melalui Dana Pensiun Lembaga Keuangan, dan Baitulmaal Muamalat yang memberikan layanan untuk menyalurkan dana Zakat, Infak dan Sedekah (ZIS). 

 

BMI tidak pernah berhenti untuk berkembang dan terus bermetamorfosa untuk menjadi entitas yang semakin baik dan meraih pertumbuhan jangka panjang. Dengan strategi bisnis yang terarah, Bank Muamalat Indonesia akan terus melaju mewujudkan visi menjadi “The Best Islamic Bank and Top 10 Bank in Indonesia with Strong Regional Presence”.



Bank Muamalat

<ol>
	<li>Melakukan penawaran produk kepada nasabah serta memberikan pelayanan yang excellent dan melakukan pengadminitrasian, pendokumentasian dan kegiatan yang berkaitan dengan transaksi pelayanan kepada nasabah.</li>
	<li>Mengenalkan dan menawarkan produk-produk Bank Muamalat kepada Nasabah dengan baik dan benar guna memberikan pelayanan yang excellent.</li>
	<li>Memastikan seluruh hak dan kewajiban Nasabah atas produk Bank Muamalat yang dipilih, telah diketahui dan dipahami oleh Nasabah dengan baik dan benar guna meminimalisir komplain.</li>
	<li>Menerima hingga menyelesaikan (baik secara mandiri maupun melalui koordinasi dengan unit kerja lainnya) atas seluruh keluhan / pengaduan Nasabah dengan baik dan benar, termasuk didalamnya pengadministrasian dokumentasinya.</li>
	<li>Mengelola dan mengadministrasikan seluruh aktivitas pembukaan, penutupan rekening, manajemen Kartu ATM dan penyimpanan dokumen dalam tempat terkunci dan aman serta menjalankan permintaan nasabah sesuai SLA yang sudah ditetapkan.</li>
	<li>Menjalankan fungsi petugas frontliners lainnya sebagai alternate saat petugas frontliner lainnya berhalangan hadir di Kantor Cabang, Kantor Cabang Pembantu, Kantor Kas atau Mobile Branch dan apabila diperlukan, customer service dapat menjadi petugas pemegang kunci tombak untuk lemari uang / brankas dan ATM serta melakukan dual control atas transaksi Teller.</li>
</ol>

Customer Service Development Program (CSDP)

Our Journey

With a renewed vision for growth and innovation, we rebranded as PT Bank SMBC Indonesia Tbk (SMBC Indonesia) in 2024, formerly known as PT Bank BTPN Tbk. This rebranding reflects our response to the dynamic changes, allowing us to consolidate our strengths and deliver even more seamless, integrated solutions for millions of customers from diverse segments across Indonesia.
 
This transformation signals our commitment to advancing and streamlining our business strategies, enabling us to better serve our customers and help them lead more meaningful and fulfilling lives. At the heart of this rebrand is our dedication to supporting Indonesia's long-term development goals, in alignment with the vision of Indonesia Emas 2045.
 
In addition to these goals, we are excited to invite talented individuals and younger generations to join us, expand their careers and make a lasting impact. Together, we can drive positive change and build a brighter future for Indonesia.

Life at SMBC Indonesia

At SMBC Indonesia, our team is a close-knit family of innovative individuals dedicated to growing and making a positive impact on our communities. We offer top-notch banking services while ensuring that our team members feel appreciated and engaged thanks to cutting-edge digital technology and global expertise. We foster a flexible, open environment where employees can continuously learn, develop professionally, and aspire to become their best selves.

We cultivate a collaborative culture with open communication between leaders and team members, encouraging the sharing of ideas, feedback, and problem-solving. Strong bonds between colleagues are vital, enabling agile teamwork that drives success in today’s fast-paced banking industry.
Our office is designed for both productivity and relaxation, with activities like billiards, gaming, and karaoke available after work. SMBC Indonesia also supports various internal clubs, offering options like yoga, badminton, gaming, and parenting to keep our team active and engaged. We believe these opportunities are essential for maintaining a vibrant, innovative workforce.

Giving Back

Through our Daya program, SMBC Indonesia champions sustainable, measurable empowerment initiatives for our customers. The Daya program offers education, training, and resource-sharing to enhance entrepreneurial skills, unlock growth opportunities, and improve quality of life. Health & Wellness and Community Empowerment programs are integral parts of our business model, fostering an environment where our customers thrive alongside our business.

Adaptive to change
 
With decades of experience, SMBC Indonesia has embraced adaptability as a core value. Our approach to work reflects this, with flexible dress codes, remote work options, and digital collaboration tools to keep our team connected and productive. By embracing these changes, we are better positioned to serve our customers effectively and stay resilient in a dynamic industry. Despite the evolving challenges in banking, SMBC Indonesia remains committed to meaningful progress and impactful service that touches millions.

PT Bank SMBC Indonesia Tbk

Role Overview: 
Participating in the WIN Program will provide you with in-class training and development aimed at improving your sales abilities and teaching you more about efficiently managing wealth and priority customers. Gaining practical skills and learning from seasoned professionals will put you on the right track for a prosperous banking career while also assisting BTPN customers in their financial endeavors.

Join us in shaping the future of wealth management and unlock your potential with the Wealth Management Intensive (WIN) Program!

Wealth Management Intensive (WIN) Program

<ul>
	<li>Melakukan survey terhadap calon lessee serta menyusun dan melakukan analisa kelayakan konsumen dalam bentuk laporan/ marketing memo guna memastikan kelayakan konsumen dalam pemberian pembiayaan sehingga dapat meminimalisasi risiko terjadinya kredit macet</li>
	<li>Memproses aplikasi pembiayaan Corporate sesuai dengan ketentuan dan kebijakan yang berlaku sehingga mampu memberikan kontribusi yang optimal dalam mendukung pencapaian target booking Corporate cabang</li>
	<li>Menjalin kerjasama dengan supplier dan existing lessee serta mengembangkan kerjasama dengan new supplier dan new lessee, dalam rangka meningkatkan kontribusi terhadap pencapaian target booking Corporate cabang</li>
	<li>Menjalin kerjasama dengan tim collection internal cabang untuk memastikan tercapainya target collection dan memastikan terselesaikannya permasalahan collection leasing cabang</li>
</ul>

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