Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

<ol style="list-style-type: upper-alpha;">
	<li>IT Security jaringan</li>
</ol>

<ul>
	<li>Menguasai perangkat security jaringan (Firewall, IPS, WAF, dll)</li>
	<li>Kemampuan menganalisa port yang dibutuhkan</li>
	<li>Implementasi patch di perangkat jaringan</li>
	<li>Kemampuan korelasi event dari perangkat security yang ada</li>
	<li>Update dengan perkembangan teknologi security</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li>IT Security server</li>
</ol>

<ul>
	<li>Menguasai security server (baseline security configuration, antivirus, firewall server)</li>
	<li>Menguasai patch di OS Windows dan Linux</li>
	<li>Menguasai security terkait Office 365</li>
	<li>Menguasai keamanan email (SMTPS, dll)</li>
	<li>Kemampuan korelasi event dari log di OS</li>
	<li>Update dengan perkembangan teknologi security</li>
</ul>

Jobdesc:

<ol>
	<li>Perform day to day operations for Security Analyst</li>
	<li>Perform monitor, manage, and configure security tools, review incidents to assess their urgency, and escalate incidents if necessary.</li>
	<li>Maintain the highest SLA Standard for Operations and Improvement.</li>
	<li>Fine-tune SIEM rules to reduce false positive and remove false negatives.</li>
	<li>Learn new attack patterns, actively participate in security forums.</li>
</ol>

IT Security

OCBC Indonesia (formerly known as OCBC NISP) is the fourth oldest bank in Indonesia, which was founded in April 4th 1941 in Bandung under the name of NV Nederlandsch Indische Spaar En Deposito Bank.

OCBC Indonesia then grown to be a solid and dependable bank, especially in providing service for small business segments. It officially became a commercial bank in 1967, Foreign exchange bank in 1990 and public corporate in Indonesia Stock Exchange in 1994.

In the end of 1990, OCBC Indonesia managed to pass the Asia monetary crisis and the fall of banking industry without any recapitalization obligation aid from the government. OCBC Indonesia became one of the first few banks to resume lending during the crisis. This initiative enabled the Bank to note a high growth.

OCBC Indonesia good reputation and its promising growth has attracted the interest of International Finance Corporation (IFC), a part of World Bank Group, which then became a shareholder in 2001-2010 and from OCBC Singapore which then became the shareholder OCBC Indonesia. 

With the support from OCBC Bank-Singapore, OCBC Indonesia has implemented aggressive programmes to strengthen the infrastructure, human resources, information and technology, as well as office networking.

PT Bank OCBC NISP, Tbk is licensed and supervised by the Otoritas Jasa Keuangan (OJK) and is an LPS participant.

PT Bank OCBC NISP, Tbk

Responsibilities:

Yellow Team [Vacancy Closed]

<ul>
	<li>As a Security Architect - Create and enhance security architecture</li>
	<li>Assessing complex IT environments and mapping the data flow of the through systems/applications and organizational functions.</li>
	<li>Architecting and designing cybersecurity solutions for multi-tenant managed security services environment</li>
	<li>Designing shared services / cloud infrastructure environment</li>
	<li>Acting as an expert in cyber defense activities, and building of substantial experience in design, implementation and validation phases for security monitoring projects (SIEM architecture design, IDSP deployment).</li>
	<li>Facilitating architecture sessions to develop enterprise security architecture that fits within clients existing environment.</li>
</ul>

 

Green Team 

<ul>
	<li>Design and Implement Security Solutions: Develop and configure network security architecture, including firewalls, VPNs, and intrusion detection systems.</li>
	<li>Conduct Risk Assessments: Regularly evaluate network security measures and conduct vulnerability assessments to identify weaknesses.</li>
	<li>Documentation and Reporting: Maintain documentation of network security policies, procedures, and incidents, providing detailed reports to management.</li>
</ul>

 

Blue Team (L1 - Shift Working) 

<ul>
	<li>Act as Incident first responder for a 24/7 SOC Operations</li>
	<li>Monitor security sensors and review logs to identify network anomalies or intrusions</li>
	<li>Perform initial analysis of security alerts</li>
	<li>Escalate security incidents using established policies and procedures in a timely manner</li>
</ul>

 

Blue Team (L2 - SOC Analyst) 

<ul>
	<li>Work with stakeholders to analyse potential security incidents, identifying root cause and implement mitigation step(s)/ remedial action(s)</li>
	<li>Perform Response action based on standardize workflow</li>
	<li>Assist with the development of incident response plans, workflows, and SOPs</li>
	<li>Provide threat and vulnerability analysis security advisory services</li>
</ul>

 

Red Team

<ul>
	<li>Deliver Red Team Exercises</li>
	<li>Conduct state-of-the-art penetration testing against web applications, network infrastructures, user workstations, network appliances and other devices and technologies.</li>
	<li>Manual and automated security testing of Web applications, APIs, and Mobile Applications.</li>
	<li>Do code review</li>
	<li>Static and Dynamic testing (SAST &amp; DAST) of thick applications</li>
	<li>Develop Proof-of-Concept (PoC) for the identified vulnerabilities.</li>
	<li>Provide remediation guidance to identified vulnerabilities.</li>
	<li>Develop and execute security testing project plans</li>
</ul>

IT Security Engineer

PCS Indonesia is a company engaged in financial technology products and services. We provide payment solutions with the latest technology and in accordance with the development of the world.

PCS Group

<ul>
	<li>Continuously monitor security alerts and events from our Security Information and Event Management (SIEM) using tools Wazuh, Endpoint Detection and Response (EDR), Intrusion Detection/Prevention Systems (IDS/IPS), and other security tools.</li>
	<li>Perform real-time analysis of security alerts to differentiate between false positives and actual security incidents.</li>
	<li>Proactively conduct threat hunting to identify undetected threats and suspicious activities within the network and systems.</li>
	<li>Stay updated with the latest threat intelligence feeds, malware trends, and attacker techniques to enhance detection capabilities.</li>
	<li>Act as a first responder for security incidents, executing a defined incident response plan.</li>
	<li>Lead or participate in the end-to-end incident response lifecycle: identification, containment, eradication, and recovery.</li>
	<li>Conduct thorough investigations and root cause analysis (RCA) for security incidents to prevent recurrence.</li>
	<li>Create detailed post-incident reports for technical teams and management.</li>
	<li>Perform regular vulnerability scans across networks, servers, and applications.</li>
	<li>Analyze scan results, prioritize vulnerabilities based on risk and business impact, and track them to remediation.</li>
	<li>Collaborate with IT and development teams to ensure timely patching and mitigation of identified vulnerabilities.</li>
	<li>Manage and configure vulnerability assessment tools.</li>
	<li>Administer, maintain, and fine-tune security platforms and tools (e.g., SIEM, SOAR, EDR, Firewalls) to ensure optimal performance.</li>
	<li>Develop and maintain security automation playbooks using SOAR (Security Orchestration, Automation, and Response) to streamline security operations.</li>
	<li>Create and implement custom detection rules and logic to improve threat identification.</li>
	<li>Assist in the evaluation, implementation, and deployment of new security technologies.</li>
	<li>5. Reporting, Documentation &amp; Collaboration:</li>
	<li>Develop and maintain clear and concise documentation for security procedures, standards, and incident response playbooks.</li>
	<li>Generate regular reports on key security metrics, incident trends, and the overall security posture for stakeholders.</li>
	<li>Communicate security findings and recommendations effectively to both technical and non-technical audiences.</li>
	<li>Collaborate closely with the IT infrastructure, networking, and development teams to embed security into their operations.</li>
</ul>

Cyber Security Engineer

Renos is an end-to-end online marketplace that specialized in home and living products. We aim to bridge direct connections between manufacturers, service providers, and homeowners with AI technology and industry-led operation quality. This enables buyers to conveniently choose products, compare prices, access special deals, and try out samples before putting the right items in shopping carts at our one-stop service platform.

Renos.id

<ul>
	<li>Develop, execute and track the performance of security measures to protect information and network infrastructure and computer systems.</li>
	<li>Design computer security strategy and engineer comprehensive cybersecurity architecture.</li>
	<li>Identify, define and document system security requirements and recommend solutions to management.</li>
	<li>Configure, troubleshoot and maintain security infrastructure software and hardware.</li>
	<li>Install software that monitors systems and networks for security breaches and intrusions.</li>
	<li>Monitor systems for irregular behavior and set up preventive measures.</li>
	<li>Plan, develop, implement and update company’s information security strategy.</li>
	<li>Educate and train staff on information system security best practices.</li>
</ul>

Focus Solusi Infotama adalah Perusahaan penyedia layanan informasi teknologi terkemuka di Indonesia. Kami membantu pelanggan kami dengan mengoptimalisasi operasional teknologi informasi mereka dan kami membantu menjaga keamanan digital data Perusahaan pelanggan kami dengan memberikan layanan Solusi serta konsultasi dalam layanan digital yang di dukung oleh Beragam Solusi hardware & software yang dioptimalisasi dalam berbagai macam ekosistem dan reaktualisasi teknologi infrastruktur serta sistem keamanan cyber security.

PT Focus Solusi Infotama

•Policy Management &amp; Push: Secara rutin melakukan push dan implementasi kebijakan keamanan (policy rules) pada perangkat Next-Generation Firewall (NGFW) dan Web Proxy berdasarkan permintaan perubahan yang disetujui.

•Troubleshoot &amp; Blocking: Melakukan troubleshooting dasar terkait implementasi policy dan membantu dalam proses blocking atau unblocking lalu lintas/situs sesuai dengan protokol keamanan.

•Traffic Analysis (Dasar): Melakukan analisis traffic dasar pada log Firewall dan NetFlow untuk memverifikasi kebijakan, mengidentifikasi anomali, dan mendukung investigasi insiden kecil.

•Configuration Support: Membantu dalam konfigurasi, backup, dan pemeliharaan rutin pada perangkat keamanan (Firewall, IDS/IPS, Proxy) di bawah bimbingan Senior Engineer

•Log Verification: Memastikan semua perangkat utama berhasil mengirimkan log ke platform SIEM dan membantu dalam validasi kualitas data log.

•Documentation: Membantu membuat dan memperbarui Standard Operating Procedure (SOP) dan runbook terkait perubahan policy dan troubleshooting insiden harian.

Junior Security Engineer

Sinergi yang saling menguntungkan
Tahun 2015 menjadi titik balik bagi Bank Mandiri Taspen, dimana Bank Mandiri Taspen memutuskan untuk menjadi bank yang unggul di nasional pada segmen pensiunan dan UMKM, yang diwujudkan dalam program sinergi yang dilaksanakan melalui 2 (dua) kontribusi utama dan benefit, yaitu PT. Bank Mandiri (Persero) Tbk. dan PT. Taspen (Persero).

Visi Bank Mandiri Taspen : Menjadi mitra terbaik dan terpercaya dalam memberdayakan dan mensejahterakan.
Misi Bank Mandiri Taspen :
1. Menciptakan pertumbuhan bisnis dan kesejahteraan melalui produk dan layanan keuangan terbaik
2. Fokus pada kebutuhan UMKM dan Pensiunan dengan menyelaraskan kepentingan ekonomi, sosial dan lingkungan

PT Bank Mandiri Taspen

<ul>
	<li>Melakukan evaluasi risiko keamanan jaringan dan mengidentifikasi kelemahan potensial.</li>
	<li>Menyusun dan mengimplementasikan strategi peningkatan keamanan jaringan.</li>
	<li>Memantau aktivitas jaringan untuk mendeteksi anomali dan potensi ancaman.</li>
	<li>Melakukan penilaian kerentanan dan pengujian penetrasi secara berkala.</li>
	<li>Mengkonfigurasi dan memelihara firewall, sistem deteksi/pencegahan intrusi (IDS/IPS), serta solusi NAC, WAF, dan NDR.</li>
	<li>Menanggapi insiden keamanan dan memastikan pemulihan sistem yang cepat.</li>
	<li>Menjamin bahwa hanya pengguna yang sah memiliki akses ke jaringan.</li>
	<li>Memastikan keamanan data yang ditransmisikan melalui jaringan.</li>
	<li>Merancang strategi pencegahan serangan siber yang proaktif.</li>
</ul>

Network Security Officer

Mendokumentasikan dan mengadministrasikan seluruh nota dan form administrasi yang diterima oleh Governance &amp; Planning (GP) secara tertib, lengkap, dan sesuai ketentuan yang berlaku.

Melakukan pembaruan dan pemeliharaan berkala terhadap database Tim GP, termasuk memastikan keakuratan dan konsistensi data.

Menyediakan dan mengelola dashboard monitoring untuk memantau status serta perkembangan seluruh database secara real-time guna mendukung proses pengambilan keputusan.

Melakukan revamp dan standarisasi template database terkait budgeting, policy, audit, dan awareness, agar lebih efisien, serta selaras dengan kebutuhan organisasi.

Memberikan dukungan administratif dan analitis dalam kegiatan koordinasi internal maupun eksternal yang berkaitan dengan pengelolaan data dan pelaporan GP.

Security Governance & Planning Internship

NICEpay is an Internet Payment Gateway Provider which brings you a reliable technical support and proven expertise in local system integration, empowering merchant boarding, and maintenance. We are empowering merchant to secure its e-commerce revenue streams from anywhere in the world with our enhanced Fin-Tech solution. We are IT company working with banks and online merchant in delivering Internet Payment Gateway Solution for your e-commerce business.

PT IONPay Networks (NICEPAY)

<ul>
	<li>Responsible for the daily operational of Security, as follow:</li>
	<li>Monitoring Antivirus</li>
	<li>Configure and Monitoring Hiware, IPS system system on DC and DRC</li>
	<li>Check firewall activity on DC and DRC by Cisco Security Manager (CSM) &amp; FortiAnalyzer</li>
	<li>Report and escalated for any activity related daily operational</li>
	<li>Execute action plan Preventive Maintenance time and changes request document</li>
	<li>Support project team related implementation</li>
	<li>Collaborate with other department and vendor related to IT security operation</li>
	<li>Do the vulnerability scan and penetration test for new system/application</li>
</ul>

IT Compliance & Security Engineer

PT Mediatrac Sistem Komunikasi - We Unlock the Value of Your Data

We are powered by the most advanced analytics technology and the most comprehensive data library in Indonesia.

DattaBot

<ul>
	<li>Design, build, and manage scalable and secure cloud infrastructure (primarily AWS and Azure).</li>
	<li>Automate infrastructure provisioning and deployments using Infrastructure as Code (IaC), such as Terraform.</li>
	<li>Ensure high availability, performance, and cost-efficiency across systems.</li>
	<li>Implement and maintain security controls across cloud and hybrid environments.</li>
	<li>Monitor infrastructure for threats, vulnerabilities, and incidents; respond with appropriate action plans.</li>
	<li>Build and maintain secure CI/CD pipelines.</li>
	<li>Support internal and external audits and help maintain compliance with standards like ISO 27001 and SOC 2.</li>
	<li>Collaborate with development teams to embed security into the software development lifecycle.</li>
	<li>Work closely with engineering and product teams to align infrastructure and security with business goals.</li>
	<li>Share knowledge and mentor junior engineers, fostering a strong culture of security and reliability.</li>
</ul>

Security and Devops Engingeer

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

FIFGROUP

PT Astra Digital Arta, also known as AstraPay is part of Astra International. AstraPay available to support current digital transactions trends for Indonesian people.

AstraPay mobile application provides range of digital transactions supporting daily needs, from electricity bill, BPJS, to health insurance payment.

Enjoy every convenience of digital transaction with AstraPay. Available on Google Play Store http://ap.money/pakaiAP

AstraPay

1. Campaign &amp; Promotion Operation

<ul>
	<li>Execute and monitor marketing campaigns and promotional activities.</li>
	<li>Evaluate campaign performance, prepare reports, and recommend improvements.</li>
</ul>

2. Merchant Operation (especially: SMEs Merchants)

<ul>
	<li>Support merchant acquisition, onboarding, and activation through tailored marketing initiatives such as exclusive campaigns, workshops, or engagement programs.</li>
	<li>Strengthen merchant growth and engagement to ensure a sustainable and active ecosystem.</li>
	<li>Develop merchant segmentation to identify growth opportunities and provide value-added services.</li>
	<li>Monitor and evaluate merchant engagement metrics to ensure continuous improvement.</li>
</ul>

3. Data &amp; Performance Analysis

<ul>
	<li>Collect and analyze data to measure campaign and merchant performance.</li>
	<li>Build reports and visualizations to track key metrics and evaluate performance for operational enhancement.</li>
	<li>Stay updated on best practices in marketing operations and merchant engagement.</li>
</ul>

Marketing Operation & Services Analyst

Bumi Amartha Teknologi Mandiri or “AMARTEK” was established to provide information technology solutions. Our mission from the very first day has been to cultivate professional relationships with our clients to provide effective and reliable information technology solutions for their needs. The team at "AMARTEK" is equipped with a highly developed skillset developed over decades of experience not only in information technology but also in business processes across a range of industry sectors. This business experience makes us uniquely positioned to offer solutions promising greater operational efficiency, productivity gains and cost savings for each of our clients, regardless of their industry.

As an established technology-intensive company, we pride ourselves on providing a comprehensive suite of solutions comprising of Infrastructure Consultancy, on/offsite services, Custom software and web development, Talent Augmentation, and enterprise architecture consulting. Our team consistently delivers state-of-the-art solutions in various areas including, but not limited to: integrated business solutions, system applications, product development and professional services.

At "AMARTEK", we guarantee rapid, reliable and robust information technology solutions that work. 

PT Bumi Amartha Teknologi Mandiri

<ul>
	<li>Conduct Cyber Security Assessments to identify vulnerabilities and recommend improvements.</li>
	<li>Implement security enhancements by assessing current security measures and staying updated on emerging cyber threats and trends.</li>
	<li>Develop and conduct Security Awareness Programs to educate employees on cybersecurity best practices.</li>
	<li>Create, review, and maintain Information Security Management System (ISMS) documentation.</li>
	<li>Develop, consolidate, and review Cyber Security Policies &amp; Procedures to ensure compliance with industry standards and regulations.</li>
	<li>Assist in audit-related documentation and compliance efforts for regulators and external auditors.</li>
	<li>Support the development and documentation of Cyber Security Maturity Assessments &amp; Frameworks.</li>
	<li>Assist in Cyber Security Risk Assessments &amp; Advisory activities to mitigate security risks effectively.</li>
</ul>

Cyber Security Risk & Advisory Officer

- Develop and implement IT Compliance policies, procedures and practices 
- Create and manage effective action plans in response to audit discoveries and compliance violations 
- Involved procurement process and manage licenses 
- Responsible for maintain security in the cloud and on-premise 
- Provide appropriate solutions in terms of selecting security used in terms of efficiency, reliability, security and other related aspects 
- Monitor and test security performance for possible bottlenecks, identify possible solutions, and work with developers to implement necessary fixes 
- Cooperate with vendors and other IT department personnel in working and solving problems 
- Able to perform crisis management and incident activity by remote or onsite 
- Involved Pcidss, Pci3ds, &amp; Iso27001 compliance

IT Compliance & Security Team Leader

PT Transnovasi Bangun Persada mendukung industry 4.0 untuk public dan private sector. Transnovasi Berkembang dengan inovasi, Berkreasi dengan Dedikasi.

Transnovasi Bangun Persada

Job Descriptions

<ul>
	<li>Infrastructure: Merancang &amp; implementasi arsitektur cloud (multi-region, scalable, secure, cost-efficient).</li>
	<li>Kubernetes: Setup &amp; maintenance cluster, service mesh (Istio/Linkerd), upgrade &amp; patching.</li>
	<li>Bare Metal &amp; Data Center: Instalasi &amp; maintenance hardware, RAID, monitoring, lifecycle management, data center operations.</li>
	<li>Networking: Konfigurasi Mikrotik (routing, QoS), OPNsense (firewall, IDS/IPS, VPN), VLAN, load balancer, network troubleshooting.</li>
	<li>Database: Administrasi PostgreSQL (TimescaleDB, PostGIS), MongoDB (replica/shard), Redis (cluster/HA), backup &amp; DR.</li>
	<li>• Application Stack: Deploy &amp; optimasi Next.js (SSG/SSR/ISR), NestJS microservices, Socket io real-time apps, Go services.</li>
	<li>CI/CD &amp; Automation: Bangun pipeline, integrasi automated testing, secrets injection dengan Infisical, deployment strategi (blue-green, canary, rolling).</li>
	<li>Monitoring &amp; SRE: Implement observability stack, custom metrics, alerting, SLA/SLO, capacity planning.</li>
	<li>Security &amp; Compliance: Container/image scanning, secrets rotation &amp; audit logging, compliance reporting, disaster recovery testing.</li>
	<li>Leadership: Mentoring tim DevOps, code review, technical decision making, dokumentasi &amp; runbooks.</li>
	<li>Innovation: Evaluasi &amp; adopsi tools baru, standardisasi proses, POC teknologi terbaru.</li>
</ul>

Development, Security, Operation (DSO) Specialist

Indonesia Stock Exchange (IDX) is a Self-Regulatory Organization that creates a trusted and credible financial market infrastructure to deliver a fair, orderly, and efficient market, accessible to all stakeholders through innovative products and services. Our vision is to be a competitive stock exchange with world-class credibility. We aim to develop the Indonesian capital market to bring prosperity as one of the pillars of the Indonesian economy. We also actively seek to create more impact globally by joining the World Federation of Exchanges and Sustainable Stock Exchanges. Our goal is to become a credible exchange that drives financial deepening, enabling Indonesia to become the 5th largest economy by 2045. 

Our core values, Teamwork, Integrity, Professionalism, and Service Excellence (TIPS), are set to be our DNA. This is how we live at IDX. TIPS become the spirit that leads us to strengthen collaboration, and innovation, and to continuously go above and beyond to achieve our goals. 

People play significant roles in the success of IDX, and thus we put people as our priority. Ensuring our people have nurturing and exciting working experiences, we are fully committed to developing and energizing our people by providing various development programs and opportunities to create an impact through their roles/work. We are blessed to have been awarded as one of the Best Companies to Work for in Asia for the third consecutive year in 2017, 2018, and 2019, organized by HR Asia. 

Indonesia Stock Exchange

As an Information System Audit Officer, you will be responsible for planning, preparing, executing, monitoring, and reporting the results of inspection both regular (periodic) and ad hoc (special) inspections of Exchange Members in accordance with the inspection schedule and procedures. Also responsible for providing recommendations to the Unit Head based on the inspection findings to mitigate potential risks to clients, Exchange Members, and the capital market industry. This role ensures Exchange Members’ compliance with applicable capital market laws and regulations, including system compliance aspects such as IT governance, IT risk management, and IT control.

Team Leader of Information Security Auditor or Inspector

About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

Job description

About the Role: 

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan and Idul Fitri. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

 

Responsibilities:

<ul>
	<li>Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).</li>
	<li>Handle and resolve customer complaints regarding product issues, returns, and exchanges.</li>
	<li>Manage and track orders to ensure timely delivery and address any order discrepancies.</li>
	<li>Collaborate with the logistics team to address shipping issues and provide updates to customers.</li>
	<li>Maintain accurate records of customer interactions, transactions, comments, and complaints.</li>
	<li>Prepare and submit regular reports on customer interactions, feedback, and issues.</li>
	<li>Monitor and respond to customer reviews and feedback on multiple platforms.</li>
	<li>Provide comprehensive information about products, services, and policies to customers.</li>
	<li>Continuously improve service procedures, policies, and standards based on customer feedback.</li>
</ul>

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