At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. 

Pattern is a family of home brands with a shared mission to enjoy daily life. Since its launch in 2019, Pattern has developed and brought to market two thoughtfully made, design-forward, home-centric brands: Open Spaces and Equal Parts, and it has acquired GIR, Letterfolk, Poketo, YIELD, Onsen, and Miracle. 

The team behind Pattern Brands formerly founded Gin Lane, a brand agency that built dozens of direct-to-consumer brands and digital experiences across industries for over a decade.

Pattern Brands LLC

About the Role

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. We’re a fast-growing portfolio of home brands, and we’re looking for a detail-oriented Team Lead to manage our relationship with our outsourced Customer Experience (CX) agency and designated team of agents.

In this role, you will help shape customers’ overall experience with our brand. The ideal candidate stays calm under pressure, takes ownership of issues, and is committed to delivering excellent service. This role serves as a key cross-functional partner, ensuring that customer insights drive meaningful improvements across technology, marketing, product, and design.

The CX Team Lead reports to the VP of Operations. This is a fully remote role for up to 40 hours per week, Monday through Friday, to be completed during EST hours.

 
Key Responsibilities

BPO &amp; Team Management: Oversee day-to-day BPO operations, including agent scheduling, performance audits, hiring, training, daily agent support, and team morale.

Strategy &amp; Operations: Own the CX roadmap, SOP updates, and handle escalated issue management (PayPal disputes, chargebacks, and review platforms).

Performance &amp; Reporting: Build and track CX KPIs (FRT, resolution time, CSAT, QA, CES) to deliver actionable performance insights to leadership.

Insights &amp; Cross-Functional Feedback: Identify customer pain points and trends in real time, sharing feedback across product, marketing, design, and tech teams to improve processes and the customer experience.

Ad-Hoc Projects: Support additional CX initiatives as requested by leadership.

Customer Service (CX) Internal Team Lead

MixWork is the premier integrated workforce solutions platform that builds and manages high performing, professional remote teams for global brands. With decades of experience in HR and corporate advisory, we provide Employer of Record (EOR), Business Process Outsourcing (BPO), and Talent Sourcing services from our offices in Singapore and Jakarta. Scale rapidly and efficiently while we handle the compliance, payroll, and day-to-day people management that operational excellence requires.

MixWork Pte. Ltd

PR &amp; Marketing Executive Intern

Location: Jakarta, Indonesia (Hybrid)

Experience: 1 year

Employment Type: Full-Time

 

About the Company

MixWork Information is the premier Singapore-based HR outsourcing partner specializing in strategic cross-border workforce solutions. We help international brands and global organizations build, manage, and scale skilled, dedicated, and top-tier offshore teams in Indonesia to accelerate their business growth. By joining us, professionals become part of a well-structured regional team, ensuring a seamless employment experience backed by full local legal compliance, comprehensive benefits, and dedicated HR support.

 

Job Summary

We are looking for a sharp, fast-learning PR &amp; Marketing Executive to own how MixWork presents itself, from corporate documentation through to the campaigns that reach buyers in Singapore, Australia, and the UAE. You will manage our corporate documents and rewrite them into sales-ready collateral, while running the PR, content, and digital marketing that generates qualified interest. Closing sits with the sales team; your job is to generate and equip that pipeline.

 

Responsibilities

<ul>
	<li>Corporate Documentation: Own and maintain MixWork’s corporate documentation across the Singapore and Indonesia entities, with accurate version control and strict confidentiality.</li>
	<li>Strategic Copywriting: Turn formal corporate and legal documents into clear, persuasive client-facing collateral without losing factual accuracy.</li>
	<li>Public Relations: Build and protect MixWork’s public voice across Singapore, Australia, and the UAE through media and partner communications, thought-leadership, and company announcements.</li>
	<li>Marketing &amp; Content: Run organic and paid campaigns on LinkedIn and Google, own the content calendar, and maintain search visibility for high-intent terms such as employer of record Indonesia and hire remote staff Indonesia.</li>
	<li>Sales Collateral: Produce and refine the assets the commercial team sells with: one-pagers, cost comparison models, regional FAQs, and onboarding walkthroughs.</li>
	<li>Lead Generation Support: Qualify inbound and campaign-generated enquiries, hand them to the sales team with clean notes, and report campaign contribution to pipeline.</li>
</ul>

PR & Marketing Executive Intern

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>Verify, process, and record financial transactions and operational requests accurately and within agreed service levels</li>
	<li>Maintain accurate records, reports, and supporting documentation while ensuring data integrity</li>
	<li>Investigate discrepancies, resolve exceptions, and follow up on outstanding items with relevant stakeholders</li>
	<li>Respond to internal and external enquiries professionally and within established turnaround times</li>
	<li>Collaborate with cross-functional teams to support daily finance and operational activities</li>
	<li>Perform reconciliation and administrative tasks to ensure operational accuracy and compliance</li>
	<li>Support ad hoc back-office activities and continuous process improvement initiatives</li>
	<li>Contribute to achieving team productivity, quality, and service performance targets</li>
</ul>

Finance Staff

Responsibilities:

<ul>
	<li>You will supervise and support a team of agents responsible for handling multiple live chats from retail agents regarding their travel reservations.</li>
	<li>You will manage email, chat, and voice communications with suppliers.</li>
	<li>You will oversee the processing and confirmation of clients’ travel booking itineraries with high accuracy.</li>
	<li>You will ensure team members follow detailed instructions and adhere to operational guidelines.</li>
	<li>You will monitor and maintain service quality to meet or exceed team KPIs and SLAs.</li>
	<li>You will provide coaching, mentoring, and performance feedback to team members.</li>
	<li>You will identify workflow issues or system limitations and escalate them promptly to stakeholders.</li>
	<li>You will collaborate with other departments to ensure smooth operational processes and client satisfaction.</li>
	<li>You will generate periodic reports on team performance, productivity, and incident management.</li>
</ul>

 

Be Part of ATI Journey:

Our aim at ATI Business Group in working with our clients is to support their continued growth by providing cost-effective technology and talented &amp; scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.

Customer Support Supervisor

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Track and manage accounts receivable, ensuring aging amounts remain within targeted levels.</li>
	<li>Regularly check the status of submitted claims to ensure timely processing and payment.</li>
	<li>Resubmit claims for appeal as necessary, working to resolve any issues that may delay payment.</li>
	<li>Prepare and send out patient statements in a timely and accurate manner.</li>
	<li>Conduct patient collection phone calls, professionally addressing outstanding balances and negotiating payment arrangements.</li>
	<li>Respond to patient and payer's email and phone inquiries regarding their accounts, providing clear and helpful information.</li>
	<li>Accept phone payments from patients, ensuring accurate processing and record-keeping.</li>
	<li>Monitor Denial Trends and provide timely and accurate resolutions</li>
	<li>Handle complex denials and appeals</li>
	<li>Utilize different collection strategies to achieve optimum reimbursement on delinquent accounts.</li>
	<li>Follow team and/or clients proper procedures, policies, and methodologies as instructed.</li>
	<li>Performs other related duties as necessary or assigned</li>
</ul>

Medical Billing Collections Consultant | Work from Home

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Success Team

The Thumbtack Service &amp; Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.

About the role

As a Customer Success Specialist (CSS), you bring our Thumbtack mission to life! This is a part of our inbound/outbound sales and success efforts, where you would work specifically to resolve customer plans to service their homes. By handling customer requests through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of customer needs, profile requests, and more specifically service inquiries. Our best representatives are enthusiastic individuals who thrive in a fast-paced revenue-driving environment that builds customer trust, loyalty, and drive departmental goals. 

The ideal candidate will have a proven track record in outbound and inbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet customer and departmental needs. 

What you’ll do

<ul>
	<li>Partner with our customers by listening to their needs and providing the best solutions - you’re the expert! </li>
	<li>Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance, improvement, and repair projects.</li>
	<li>Participate in at least 55 inbound and outbound calls per day with our users to determine the best solution to get jobs done.</li>
	<li>Successfully build rapport with the customers and be able to anticipate their needs</li>
	<li>Identify opportunities to cross-sell additional products or services to existing customers.</li>
	<li>Actively listen to customer concerns, have the ability to probe, and be able to provide recommendations when necessary.</li>
	<li>Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller.</li>
	<li>Proactively follow up with customers via SMS and/or email.</li>
	<li>Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, customer satisfaction, and net promoter scores.</li>
	<li>Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.</li>
	<li>Make independent and insightful decisions while keeping the customer and company needs in mind.</li>
	<li>Engage with team members through weekly development sessions, training, and support interactions that help build each other. </li>
</ul>

Sales and Marketing Knowledge

Customer Service

Communication Skills

Sales Success Specialist [B2C, Remote WFH]

1. Company Overview
Nova Virtual Solutions and Nova Tech is a modern virtual assistant company that blends human expertise with in-house web development. We provide high-quality administrative, creative, and operational support to businesses and professionals worldwide. Our built-in technology assistant, that uses cutting edge technology to shape the user interfaces and experiences of our software products.  This includes Nova Care’s EVV system and various web and mobile applications developed by Nova and it's affiliated organizations gives enhanced productivity by automating routine tasks, improving workflow efficiency, and ensuring fast, accurate support to our clients.

2. Mission Statement

Our mission is to empower individuals and businesses by delivering reliable, efficient, and tech-enhanced virtual assistance that simplifies operations and supports growth.

3. Vision Statement

We aim to become a global leader in hybrid virtual support, where human intelligence and advanced automation work together to create seamless productivity experiences.

4. Services Offered

Administrative Support: Email management, scheduling, data entry, document preparation.
Customer Support: Responding to inquiries, ticket management, customer follow-up.
Business Operations: Project coordination, CRM upkeep, reporting.
Social Media Assistance: Basic content scheduling, marketing campaigns, engagement tracking and research.
AI-Enhanced Automation: Chat assistance, automated reminders, workflow optimization powered by application affiliated to Nova Tech.

5. Our Technology Assistant: NovaTech AI

NovaTech AI is an integrated virtual technology assistant designed to streamline tasks, automate repetitive processes, and deliver quick insights. It works alongside our human assistants to:
Automate scheduling and reminders
Provide real-time research and information
Generate reports and summaries
Increase accuracy and reduce turnaround time
Support clients 24/7

6. Target Clients

Our services are tailored for:

Clients who with to optimize their productivity by using Virtual Assistant's services such as:

Awareness of the specific protocols and policies, with healthcare experience
Provide clear directions for the policies and procedures to the clients, by providing a tailored contact number for each entity.
Email responses and coordination, minutes of the meeting and daily activity reminders.
Tracking and reminders for any deadlines and nearing due tasks.
Knowledge about marketing and platforms niche (Indeed, Meta, LinkedIn, Instagram) 
Tech skills to keep track of time and compliances, providing assistance in filling out forms, etc.
HIPAA compliant Virtual Assistants


Nova Virtual Solutions

Key Responsibilities

• Manage and organize email and inbox, including sorting, flagging, responding, and following up on correspondence

• Maintain and coordinate calendars, scheduling appointments and meetings, and sending reminders

• Handle inbound and outbound calls professionally and courteously

• Prepare, format, and maintain documents, spreadsheets, and reports

• Provide general administrative support and complete ad hoc tasks as assigned

 

Please apply through the link below and select the role that best matches your experience and qualifications:

@ novavirtualsolutions.com/careers#nova-jobs

Once submitted, our team will review your profile and get back to you if your experience matches the current opportunity.

General Virtual Assistant

B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. 

We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. 

Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from.

We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people.

A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

B4B Solutions Inc.

We're looking for a Head of Growth to build, lead and continuously improve our client acquisition function. This isn't a traditional marketing role. It is best suited to a highly experienced growth operator who is strong in both strategic leadership and hands-on marketing execution. 

Purpose

<ul>
	<li>As Head of Growth, you will:</li>
	<li>Build, prove and scale a predictable, measurable client acquisition engine.</li>
	<li>Lead the Client Acquisition Team toward agreed acquisition and meeting targets.</li>
	<li>Deliver a consistent flow of qualified prospects and booked discovery meetings.</li>
	<li>Reduce reliance on the Managing Director for lead generation.</li>
</ul>

Key Responsibilities

<ul>
	<li>Go-to-Market &amp; Positioning</li>
	<li>Own Clear's acquisition strategy for the Australian market.</li>
	<li>Define positioning, messaging and value propositions across service lines.</li>
	<li>Conduct market and competitor research to sharpen our pitch.</li>
	<li>Test recognition-first positioning and the free Clear Work Allocation Assessment.</li>
	<li>Identify new target industries, service verticals and market opportunities.</li>
	<li>Develop quarterly and annual growth roadmaps covering acquisition priorities, campaigns and strategic initiatives.</li>
	<li>Design and optimise lead magnets, assessments, calculators, webinars and other resources that generate qualified demand.</li>
	<li>Pipeline &amp; Acquisition</li>
	<li>Own pipeline targets and track performance against them.</li>
	<li>Sharpen Progressive Trust Prospecting through the Managing Director's LinkedIn, making it more effective and less dependent on his personal time.</li>
	<li>Propose and test additional acquisition channels using clear benchmarks and return cases before launch.</li>
	<li>Brand &amp; Content</li>
	<li>Direct content, social and website activity to strengthen credibility and generate demand.</li>
	<li>Review output for accuracy, brand consistency and alignment with Clear's positioning.</li>
	<li>Build thought leadership through the team.</li>
	<li>Funnel, CRM &amp; Automation</li>
	<li>Own the marketing technology stack and recommend improvements across CRM, automation, AI, reporting and analytics.</li>
	<li>Own funnel design and automation strategy, including CRM workflows, lead scoring and nurture sequences.</li>
	<li>Lead CRM use for pipeline visibility and reporting.</li>
	<li>Assess the Marketing Automation Specialist role and oversee the phased transition from GoHighLevel to the Ignite app, auditing what actually needs to move.</li>
	<li>Team Leadership &amp; Systems</li>
	<li>Lead the Client Acquisition Team and set agreed output targets for each member.</li>
	<li>Run regular one-to-ones and performance reviews, maintaining clear accountability.</li>
	<li>Align sales development, automation and content around shared acquisition goals.</li>
	<li>Build documented systems, SOPs and repeatable processes that reduce dependency on individuals.</li>
	<li>Ensure operational work is delegated and completed through the team.</li>
	<li>Performance &amp; Reporting</li>
	<li>Own growth reporting across lead volume and quality, discovery-meeting show rates, cost per lead, cost per client, pipeline value and revenue influenced.</li>
	<li>Report performance to the Managing Director on an agreed cadence.</li>
	<li>Test and optimise acquisition channels using data and attribution.</li>
	<li>Document learnings from experiments and use them to guide future investment.</li>
	<li>Stakeholder Alignment</li>
	<li>Work closely with the Managing Director to turn client wins, losses and objections into marketing insights.</li>
	<li>Partner with Service Delivery, Operations and Recruitment to identify client feedback, operational insights and service improvements.</li>
	<li>Feed these insights back into targeting, positioning and messaging.</li>
	<li>Take on other growth and marketing leadership priorities as required by management.</li>
</ul>

Growth Marketing Manager

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Success Team

Thumbtack is the leading marketplace platform connecting customers with local professionals for all their project and service needs.

We are a rapidly growing organization looking for highly motivated individuals to join us in scaling our success team. Our culture prides itself on diversity and inclusion and our mission is to empower independent pros to grow their businesses, and that's where you come in.

About the role

As a Success Specialist, you'll be on the front lines, helping our pros unlock their full potential and build thriving businesses on Thumbtack. It's all about being a strategic partner and champion for our pros. You'll be the ultimate guide for our pros, helping them navigate their journey to success. We're looking for someone who is not just great at building rapport but is also a consultative partner who can dive deep into a pro's business, marketing strategy, and growth goals. Your day will be packed with high-impact activities building trust and loyalty and driving revenue and departmental goals.

What you’ll do

<ul>
	<li>Partner with our pros on our platform by listening to their needs and providing the best solutions - you’re the expert! Pro satisfaction and longevity will be your #1 priority.</li>
	<li>Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance and repairs and other service industries.</li>
	<li>Participate in at least 50 outbound interactions per day with our pros to determine the best solution to help them get hired. This can include using tools such as AI to optimize their accounts.</li>
	<li>Successfully build rapport with the pros and be able to anticipate their needs and long term business goals.</li>
	<li>Conduct comprehensive profile reviews, guiding pros through key areas like response time, reviews, profile pictures, and quick replies to help them shine. You’ll encourage them to complete product recommendations and set competitive budgets, setting them up for success.</li>
	<li>Identify opportunities to cross-sell additional products or services to existing pros.</li>
	<li>Actively listen to pro concerns taking on a consultative approach, have the ability to probe, and be able to provide recommendations when necessary.</li>
	<li>Have the ability to set the proper expectations on lead costs, marketing and ROI with our pros so they are satisfied and can justify their marketing spend.</li>
	<li>Troubleshoot and resolve pro inquiries with effective problem-solving and de-escalating skills while building a relationship with the pro.</li>
	<li>Proactively follow up with pros via call, SMS and/or email.</li>
	<li>Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores.</li>
	<li>Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.</li>
	<li>Make independent and insightful decisions while keeping the pro and company needs in mind.</li>
	<li>Engage with team members through weekly development sessions, training, and support interactions that help build each other.</li>
</ul>

Sales Success Specialist [B2B, Remote WFH]

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Service Team

The Thumbtack Service Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.

About the Role

The Service Manager will be heading a team of Service Advocates responsible for ensuring that all professionals get best-in-class support whenever they contact Thumbtack Service by addressing their concerns correctly and accurately. A Service Manager's main responsibilities are ensuring that the team runs smoothly, KPIs and individual targets are met, team members are engaged and live up to our Thumbtack values, company policies are implemented, and continuous improvement of operations and processes are ensured. By effectively managing and leading the team, you help ensure that Thumbtack pros and customers are set up for success.

What you’ll do

<ul>
	<li>Lead, coach, and develop team members through regular 1:1s, huddles, and calibrations; create personalized development plans and provide ongoing feedback to help each person reach their full potential.</li>
	<li>Drive team performance and quality by monitoring KPIs, addressing performance issues, managing escalations, and ensuring consistent adherence to policies and service standards.</li>
	<li>Foster an inclusive, high-trust culture that reflects Thumbtack’s values—encouraging collaboration, engagement, and psychological safety where team members feel empowered to share ideas and suggestions.</li>
	<li>Communicate clearly and consistently by cascading updates, goals, and company programs in a timely and transparent manner, ensuring alignment across the team.</li>
	<li>Collaborate cross-functionally with partners across Operations, Training, QA, Workforce Management, Analytics, and HR to resolve issues, improve workflows, and maintain smooth daily operations.</li>
	<li>Manage core people operations including performance reviews, compensation discussions, coaching documentation, and accurate timekeeping to ensure compliance and fairness.</li>
	<li>Identify trends and drive continuous improvement by surfacing insights, refining KPIs and processes, and contributing to key projects that enhance operational efficiency and team effectiveness.</li>
</ul>

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