3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.

PT InMotion Inovasi Teknologi

<ul>
	<li>Cooperate with PM regarding scope of work and project schedule</li>
	<li>Design, build, and maintain efficient, reusable and reliable code</li>
	<li>Ensure best application performance, quality and responsiveness</li>
	<li>Identify bottlenecks and bugs, and develop solutions to these problems</li>
	<li>Help maintain code quality, organization and automation</li>
</ul>

Technical Consultant

PT.  Akhdani Reka Solusi (ARS), merupakan perusahaan software khususnya pengembangan software, datawarehouse, maintenance, system integration dan konsultan.

PT Akhdani Reka Solusi

<ul>
	<li>Gather, analyze, and document technical and business information from stakeholders.</li>
	<li>Write, edit, and maintain clear and concise technical documentation in both Bahasa Indonesia and English.</li>
	<li>Translate complex technical concepts into user-friendly guides, manuals, and online help materials.</li>
	<li>Collaborate with developers, designers, and other teams to ensure accurate and complete documentation.</li>
	<li>Conduct research and collect data from multiple sources to support documentation needs.</li>
	<li>Develop and maintain templates, style guides, and standards for technical writing.</li>
	<li>Utilize authoring tools such as MadCap Flare, Adobe FrameMaker, or Microsoft Office for documentation.</li>
	<li>Work closely with project teams using collaboration tools like JIRA, Confluence, or Trello.</li>
	<li>Ensure all documentation aligns with organizational standards and IT best practices.</li>
	<li>Review and update existing documentation to reflect system changes or process improvements.</li>
</ul>

Technical Writer

Sapta Tunas Teknologi is Your Source for IT Solutions, we focus solely on embracing our client’s hardware, networking, application and technology needs. Helping organizations across all industry to achieve their business goals and objectives by lowering the cost and maximizing the performance of their information technology systems.

PT Sapta Tunas Teknologi

<ul>
	<li>Assist in configuring and troubleshooting LAN/WAN networks and support network hardware maintenance such as routers, switches, firewalls, and wireless access points.</li>
	<li>Assist in the installation, configuration, and maintenance of Windows and Linux servers.</li>
	<li>Assist in configuring and maintaining SAN/NAS systems.</li>
	<li>Assist in implementing security measures to protect IT infrastructure and monitor security incidents and vulnerabilities.</li>
	<li>Provide technical support to end-users, resolving basic hardware and software issues.</li>
</ul>

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the ability to isolate the root cause and efficiently provide sound solutions to technical issues.

When computer systems have problems, understanding system functions, components, and typical problems allows an employee to quickly determine the root causes of the breakdown. Knowing what information to gather, the diagnostic tools to use, and what solutions to test can simplify solving a technical problem. Ability to troubleshoot is needed in every company but it is a set of special skills that takes a considerable amount of time to learn. This test measures the ability to isolate root cause and provide sound solutions to technical issues efficiently.

Computer Troubleshooting Fundamentals

Technical Support

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<ul>
	<li>Lead and develop three core functions under People Services (People Operations – Payroll, Compensation &amp; Benefits, HRIS; General Affairs &amp; IT Support – Including Health, Safety &amp; Environment (HSE); Industrial Relations – Employee relations, compliance, and government liaison).</li>
	<li>Ensure payroll accuracy and compliance across employees, daily workers, and mitra.</li>
	<li>Strengthen Industrial Relations by managing employee relations, resolving disputes, and maintaining strong partnerships with authorities and external stakeholders.</li>
	<li>Drive operational excellence, standardize policies, and ensure compliance with Indonesian labor laws.</li>
	<li>Build and maintain a safe, efficient, and productive workplace ecosystem. This includes office and asset management, vendor relations, IT support systems, and Health, Safety &amp; Environment programs that protect and empower our teams.</li>
	<li>Collaborate with cross-functional teams (Finance, Legal, and People Partners) to align People Services with business needs.</li>
	<li>Design and optimize scalable HR systems, tools, and processes for efficiency and automation.</li>
	<li>Lead continuous improvement projects that make Astro faster, more efficient, and more people-centric.</li>
	<li>Lead and grow a high-performing, psychologically safe, and trusting team that delivers excellence at scale.</li>
</ul>

Senior Lead People Services

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.

PT Metrodata Electronics, Tbk

Key Responsibilities 
 • Support the sales team in identifying customer requirements and translating them into technical solutions. 
 • Design and propose solutions based on Microsoft Modern Workplace and Security technologies. 
 • Deliver technical presentations, product demonstrations, and solution workshops to customers. 
 • Develop solution architectures, technical proposals, and Bill of Quantity (BoQ). 
 • Work with customers during proof-of-concept (POC) and technical validation. 
 • Collaborate with vendors and internal engineering teams to ensure successful solution delivery. 
 • Stay updated with the latest Microsoft technologies and industry trends.

Technical Engineer Microsoft Modern Workplace & Security

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Research Service Development Analyst or in Asuransi Astra it is called Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze (to get Customer Insight), then propose, conceptualize, &amp; create programs for customer/services culture activities (such as service standards/standar layanan and service behaviour) based on Customer Insight that in line with Asuransi Astra Culture &amp; Value.

<ul>
	<li>Develop and update service standards (SOPs &amp; guidelines).</li>
	<li>Monitor and evaluate service quality performance.</li>
	<li>Initiate improvement programs to enhance customer experience.</li>
	<li>Coordinate and provide coaching to ensure service standards implementation.</li>
</ul>

Research Service Development Analyst

PT BCA Finance berdiri pada tahun 1981 dengan nama PT Central Sari Metropolitan Leasing Corporation (CSML). Pada awal berdirinya, pemegang saham Perusahaan adalah PT Bank Central Asia dan Japan Leasing Corporation. Saat itu Perusahaan masih memfokuskan usaha pada pembiayaan komersial, seperti pembiayaan mesin-mesin produksi, alat berat dan transportasi.

Selanjutnya pada tahun 2001 PT Central Sari Metropolitan Leasing berubah nama menjadi PT Central Sari Finance (CSF), diikuti dengan perubahan kepemilikan saham, dimana PT Bank Central Asia, Tbk (BCA) menjadi pemegang saham mayoritas, serta perubahan fokus usaha menjadi pembiayaan kendaraan bermotor, khususnya roda empat atau lebih. Terakhir, Sesuai dengan Surat Keputusan Menteri Hukum dan Hak Asasi Manusia Republik Indonesia No.C-08091 HT.01.04.TH.2005, maka per tanggal 28 Maret 2005 PT Central Sari Finance telah berubah nama menjadi PT BCA Finance.

Kini BCA Finance sendiri telah berhasil mencatatkan asset kelolaan sebesar 52 T dengan profit 1,6 T. Dengan misinya untuk menjadi perusahaan terkemuka di industri pembiayaan PT BCA Finance senantiasa melakukan perubahan dan pengembangan model bisnis untuk menjawab tantangan dan kebutuhan zaman dimana hal ini sejalan dengan tag line perusahaan yaitu solusi tepat pembiayaan anda. 

Untuk mencapai hal tersebut PT BCA Finance memiliki nila-nilai perusahaan yang senantiasa diterapkan yaitu FOCUS yang terdiri dari:

First Class Teamwork
Orientation to Quality
Customer Focus
Uncompromise Integrity
Striving for Excellence

Melalui FOCUS ini seluruh karyawan diarahkan untuk memiliki budaya kerja yang sama sehingga tercipta sebuah Tim yang solid dalam menjalankan bisnis.

Untuk SDM sendiri selain penanaman budaya perusahaan BCA Finance juga focus pada pengembangan skill dan karir karyawannya oleh karena itu kebutuhan pejabat di BCA Finance 90% diperoleh dari internal.

PT BCA Finance

<ul>
	<li>Mengelola keamanan dan kebersihan cabang nasional</li>
	<li>Mengelola pengadaan kebutuhan rumah tangga kantor pusat</li>
	<li>Mengelola gudang cabang nasional</li>
	<li>Berkoordinasi dengan user dan PIC nasional</li>
</ul>

BCA Finance tunduk pada ketentuan UU Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi berikut aturan turunan serta perubahan-perubahannya dari waktu ke waktu. Saya menyetujui data-data saya digunakan, diverifikasi, dikelola dan ditatausahakan untuk tujuan perekrutan di PT BCA Finance.

Office Service Staff

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Memberikan informasi mengenai persyaratan pembiayaan, angsuran, perhitungan pelunasan kepada konsumen walk in</li>
	<li>Menerima dan merespon telepon dari konsumen</li>
	<li>Melakukan stock opname transaksi keuangan setiap hari.</li>
	<li>Memberikan penawaran kembali kepada konsumen untuk repeat order</li>
</ul>

Customer Service Branch Tegal

<ul>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalui pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA</li>
</ul>

Customer Service Cabang Banjarbaru

Customer Service Branch Banjarnegara

CV Mandiri Barokah Jaya merupakan perusahaan skala Usaha Mikro (UMK) yang berlokasi di Jalan Taman Jemursari Selatan No. 21, Jemur Wonosari, Wonocolo, Surabaya, Jawa Timur. Perusahaan ini bergerak di berbagai bidang usaha perdagangan dan jasa dengan cakupan kegiatan yang luas

CV Mandiri Barokah Jaya

<ul>
	<li>Customer Support: Answering questions and resolving issues via phone, email, live chat, or social media in a timely and professional manner</li>
	<li>Complaint Handling: Listening to customer grievances, identifying the root cause, and providing effective solutions or alternatives</li>
	<li>Information Management: Maintaining accurate records of all customer interactions, transactions, and feedback within a database or CRM</li>
	<li>Product Expertise: Developing a deep understanding of the company's offerings to guide customers and provide accurate recommendations</li>
	<li>Escalation: Forwarding complex or unresolved issues to specialized departments or management when necessary</li>
</ul>

Customer Service Representative (CSR)

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Tangerang

NGS is a trusted regional consulting firm specializing in delivering business transformation through technology and strategy. With leadership experience from Big 4 firms and a strong presence across Southeast Asia, we combine proven methodologies, industry best practices, and local market understanding. Helping clients achieve measurable, lasting growth.

PT NAUTICUS GLOBAL SERVICES

Role Overview: The SAP HCM Payroll Lead is a high-level functional expert responsible for the end-to-end design, implementation, and governance of payroll processes within the SAP ERP environment. This role ensures that employees are paid accurately and on time while maintaining strict compliance with regional tax laws and labor regulations. The Lead manages the technical complexity of payroll "schemas" and "rules" while acting as a strategic advisor to HR and Finance leadership.

Key Responsibilities

Design &amp; Configuration: Lead the technical configuration of Payroll Schemas and Personnel Calculation Rules (PCRs) to handle complex calculations like overtime, bonuses, and deductions.

Compliance Management: Ensure the system is configured to meet all statutory requirements for taxes, social security, and legal reporting (e.g., CPF in Singapore, BPJS in Indonesia, or PIT in Vietnam).

Integration Oversight: Manage the data flow between Payroll (PY) and other modules, specifically Personnel Administration (PA), Time Management (PT), and the Finance/Controlling (FI/CO) posting process.

Testing &amp; Quality Assurance: Lead the "Parallel Payroll" runs to validate the accuracy of a new system configuration against existing legacy results.

Year-End Activities: Oversee critical year-end processes, including the application of Legal Change Patches (LCPs) and the generation of tax statements.

Team Leadership: Manage a team of functional consultants and provide expert guidance on troubleshooting complex payroll clusters (RD/RX).

Technical Expertise:

Core Payroll Expertise: Advanced knowledge of the SAP Payroll engine, including the Payroll Control Center (PCC) and DME (Data Medium Exchange) for bank file generation.

Schema Logic: Hands-on experience with transaction codes PE01 (Schemas) and PE02 (Rules).

Reporting Tools: Proficiency in Wage Type Reporter, Ad-hoc Query, and specialized legal reporting tools.

S/4HANA Experience: Familiarity with SAP HCM for S/4HANA or SuccessFactors Employee Central Payroll (ECP) is highly desirable.

FI-CO Integration: Strong understanding of symbolic account mapping and financial posting logic.

SAP HCM Payroll Lead

Role Overview

The SAP Finance Data &amp; Consolidation Lead is responsible for architecting and delivering the end-to-end data strategy for corporate finance. This role bridges the gap between raw ERP data and high-level executive insights by managing the integration between S/4HANA, the cloud data warehouse (Datasphere), and specialized engines for profitability analysis (PaPM) and financial consolidation (Group Reporting).

Key Responsibilities

1. SAP Datasphere (Data Architecture)

Lead the design of the Business Data Fabric, ensuring seamless data federation between S/4HANA and non-SAP sources.

Architect Data Spaces, Graphical Views, and Analytic Models to support real-time finance reporting.

Oversee the integration with SAP Analytics Cloud (SAC) for visualization.

2. SAP Profitability and Performance Management (PaPM)

Design complex allocation engines for Product Costing, Carbon Footprinting, and Tax Calculations.

Configure functions for data collection, allocation, and iterative processing to handle high-volume cost-modeling scenarios.

Translate business profitability requirements into technical PaPM calculation chains.

3. SAP Group Reporting (Consolidation)

Lead the end-to-end financial consolidation process, including data monitor and consolidation monitor activities.

Configure Consolidation Units, Versions, and FS Items for legal and management reporting.

Manage complex requirements for Intercompany Eliminations, Currency Translation, and Equity Pick-up.

Technical Experitise :

Core Tools: Mastery of SAP Datasphere, SAP PaPM (Cloud or On-Prem), and SAP S/4HANA Group Reporting.

Data Modeling: Strong experience in SQL, CDS Views, and HANA modeling.

Integration: Expert knowledge of the Data Provisioning landscape (SDI, SDA, and OData services).

Finance Knowledge: Deep understanding of IFRS/GAAP standards, financial consolidation logic, and management accounting.

SAP Datasphere Lead or SAP PAPM Lead or SAP Group Reporting Lead

1. SAP SuccessFactors PMGM Lead

Role Overview: Responsible for the end-to-end implementation and optimization of the Performance &amp; Goals Management module, ensuring alignment between employee performance and organizational strategy.

Key Responsibilities:

Lead the configuration of Goal Management (GM) and Performance Management (PM) templates, including 360-degree reviews.

Design complex Route Maps and Rating Scales to fit diverse business appraisal cycles.

Integrate PMGM with other modules like Compensation and Succession Planning.

Manage Continuous Performance Management (CPM) and Calibration sessions.

Hands-on experience with XML configuration (Goal Plans and Performance Templates).

Deep understanding of the Role-Based Permissions (RBP) framework.

Expertise in setting up competencies, behaviors, and job profile builders.

2. SAP SuccessFactors SCDP Lead

Role Overview: Focuses on the "Future of Talent" by leading the Succession Planning and Career Development Programs to build a robust leadership pipeline.

Key Responsibilities:

Design and implement Succession Org Charts, Talent Pools, and Nomination Markups.

Configure Career Development Planning (CDP), including Development Goals and Learning integration.

Lead Talent Search and Calibration for succession readiness.

Manage the Mentoring module and Career Worksheet configurations.

Proficiency in Talent Schemes and Matrix Grid Reports (9-Box).

Knowledge of the Intelligent Career Framework (ICF) and Talent Intelligence Hub.

Strong background in data migration for talent history and readiness levels

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