Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

This role is titled Customer Service, but the primary responsibilities involve Quality Checking and assigning mystery shoppers. Are you passionate about communication in English and detail-oriented in handling administrative tasks? Do you enjoy working with multicultural environment? If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for collecting and labelling survey data (quality check), ensuring smooth operations via phone and email, and assigning mystery shoppers. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

<ul>
	<li>Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations &amp; surveys</li>
	<li>Assist in recruiting and assigning shoppers/auditors to various projects in the Americas and Europe regions.</li>
	<li>Respond to shopper / auditor email enquiries</li>
	<li>Quality check online reports &amp; surveys according to set service standards</li>
</ul>

Attention to Detail

Communication Skills

Negotiation

Customer Service

PT PANTJA ARTHA NIAGA adalah perusahaan yang bergerak dalam bidang Importir dan Distributor minuman, khususnya minuman beralkohol, mencakup Beer, Wine & Spirits.

PT Pantja Artha Niaga

Job Description:

<ul>
	<li>Assist in developing and implementing brand strategies across a portfolio of products to achieve business and marketing objectives.</li>
	<li>Coordinate and execute marketing activities, including campaigns, promotions, events, and brand initiatives.</li>
	<li>Collaborate closely with distributors, retailers, HoReCa customers, and internal sales teams to ensure effective market execution.</li>
	<li>Maintain brand guidelines and ensure consistent communication.</li>
	<li>Prepare reports, support budgeting processes, and monitor brand performance and key marketing metrics.</li>
	<li>Support product launches, especially adapting Japanese brands to local markets.</li>
</ul>

Assistant Brand Manager Japanese Speaker

PT Midas Daya Teknologi is an IT Consulting, Product and Services company. Our area of business varies in providing expert Consulting Services, Professional Services, Application Development, Infrastructure Management, Big Data Solutions, Project management and Core Banking Transformation.
Started by professionals who have deep experience in core banking transformation, development, enterprise architecture, infrastructure design and management, big data solutions and project management, Midas comprises highly committed professionals who have good expertise specific to Indonesian banking sector.

We are also official partner with ORACLE as we have deep knowledge and experience in implementing Oracle FLEXCUBE core banking (Oracle FLEXCUBE Retail or OFCR, Oracle FLEXCUBE Universal Banking Solution, Oracle FLEXCUBE Direct Banking).

Perks and Benefits:
Employees have been number one since day one. Our founders knew that a unique corporate culture would differentiate us and be as a foundation for our success. If you like wild growth and working wit happy, enthusiastic overachievers, you’ll love Workday. We know that happy employees are engaged employees. In Midas, you will work alongside legends in the industry, the brightest new grads, and everything in between. Our commitment to PT Midas diversity extends beyond our culture and values
into everyday practices, which makes feel like home. PT Midas is growing. 

If you are passionate, fun and live for breakthrough ideas, consider joining our team.
• Competitive salary in market
• Supportive teammates
• Health insurance benefits
• Social Security
• Self-development activities that support careers
• Flexible working hours
• Broaden your knowledge in new technology

PT Midas Daya Teknologi

Job Description:

<ul>
	<li>Batch &amp; Production Support: Ensure the stability and successful execution of critical end-of-day (EOD) batch processes for banking operations during both day and night support shifts.</li>
	<li>Incident &amp; Issue Resolution: Investigate and resolve production issues by performing SQL-based data patching, troubleshooting system errors, and escalating high-impact incidents when required.</li>
	<li>Service Desk &amp; Ticketing: Manage and resolve user-reported issues through Jira, maintaining timely support and high service quality standards.</li>
	<li>UAT &amp; Testing Support: Support User Acceptance Testing (UAT) activities by preparing test data, validating fixes, and assisting users throughout the testing lifecycle.</li>
	<li>Cross-Functional Collaboration: Work closely with cross-functional infrastructure teams, including Wintel and Identity &amp; Access Management (IAM), to support system maintenance, device compliance, and access updates.</li>
	<li>Post-Maintenance &amp; Monitoring: Conduct post-maintenance validation and monitor UAT server resources to ensure optimal system performance and reliability.</li>
	<li>Operational Readiness: Maintain operational readiness of company devices and applications, ensuring compliance with banking policies and fast-paced operational demands.</li>
</ul>

IT Application Support MRP

Tiga Daya Digital Indonesia, a susidiary company of Triputra Group and DCI Group To be IT partner to enable client growth rapidly.
 
Eksad Providing Services High Quality Based on Strong Experience in the industry and technology. Building the right IT Service Solution to enable it Partners in speeding up business development based on digital technology by providing professional and high competency resources.
 
Vision
To be Preferred IT Partner In The Region.
Mission
Establish excellent end to end IT Services to enable clients to grow their business rapidly thru high competence and professional resources.


PT Tiga Daya Digital Indonesia (Eksad Technology)

Junior Product Owner:

<ul>
	<li>Create data items that are needed in the business process in UI/UX and solve simple CR.</li>
	<li>Analyze root causes and resolution for any problem.</li>
	<li>Review resolution for incidents and problems to ensure the resolution are appropriate, comprehensive, and feasible.</li>
	<li>Conduct incident and service request management, problem management, change management, release, deployment, and service improvement as assigned.</li>
</ul>

 

Senior Product Owner: 

<ul>
	<li>Requirement Gathering and Backlog Management</li>
	<li>Translate high-level business requirements into user stories, enablers, and acceptance criteria to ensure backlog readiness for execution.</li>
	<li>Manage and prioritize the Team Backlog to align with business and customer needs.</li>
	<li>Focuses on delivering value in each iteration, using metrics to track progress and ensure alignment with strategic objectives</li>
	<li>Stakeholder and Team Collaboration</li>
	<li>Engages with stakeholders and customers to gather feedback and incorporate it into the backlog for continuous improvement</li>
	<li>Works closely with the Product team to ensure clear communication and alignment.</li>
</ul>

Product Owner

BEYOUTIFUL AESTHETIC  is under PT Aesthetic Indah Gemilang  was established on January 24 2011 and is one of the well-known aesthetic surgery clinics which was founded by Dr. Teuku Adifitrian, Sp.B.P.R.E. Subsp. E.L.(K). BEYOUTIFUL Aesthetic Clinic & Dental Care is a clinic that provides services ranging from aesthetic surgery, skin care and dental. BEYOUTIFUL Aesthetic Clinic & Dental Care . Carrying the One Stop Aesthetic Clinic concept, BEYOUTIFULAesthetic Clinic & Dental Care is committed to providing holistic services to always prioritize patient safety and satisfaction.

BEYOUTIFUL Aesthetic  & Dental Care consists of a team of competent plastic surgeons,anesthetists, dermatologist, specialist dentists and aesthetic general practitioners supported by the latest aesthetic medicine technology in international standards.

T-Space Bintaro is currently transforming from a physical creative hub into an integrated Media Hub that connects communities through high-quality content. We invite dedicated professionals to join us in strengthening our team structure.


PT Aesthetica Indah Gemilang

Job Description :

• Melakukan pengkajian keperawatan pada pasien pasca tindakan bedah plastik elektif.

• Melakukan monitoring tanda vital, nyeri, drain, balutan luka operasi, dan kondisi umum pasien secara berkala.

• Melaksanakan perawatan luka pasca bedah sesuai instruksi dokter dan standar aseptik.

• Melakukan tindakan RF (Radiofrequency) dan lymphatic drainage massage pada pasien post operasi sesuai protokol klinik.

• Berkolaborasi dengan dokter operator &amp; GP dalam pengelolaan pasien post-operasi.

• Melakukan pencatatan keperawatan &amp; pelaporan shift dengan teliti.

• Memberikan edukasi singkat tentang perawatan luka, mobilisasi ringan, dan tanda bahaya pada pasien &amp; keluarga.

Perawat Rawat Inap

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

Jika kamu seseorang yang bersemangat bekerja di lingkungan ritel buku yang dinamis, senang menyusun tampilan buku yang menarik, suka memimpin tim, dan peduli dalam menciptakan pengalaman berbelanja buku yang berkesan—maka pekerjaan ini cocok untukmu!

 

Store Experience Coordinator bertanggung jawab atas pengawasan operasional harian toko, memastikan kelancaran alur kerja serta layanan pelanggan yang prima, sekaligus menjalankan program-program menarik yang meningkatkan keterlibatan pelanggan dan komunitas. Peran ini mencakup pengelolaan jadwal tim, pemantauan kinerja, serta menjaga standar layanan untuk menciptakan pengalaman berbelanja yang positif. Selain itu, koordinator juga akan memfasilitasi kolaborasi tim, mengumpulkan umpan balik pelanggan, dan mengoptimalkan operasional toko melalui pemecahan masalah yang efektif serta manajemen waktu yang baik.

 

Key Responsibilities:

Team &amp; Schedule Management:

<ul>
	<li>Memimpin dan membimbing tim toko dengan menetapkan tujuan serta ekspektasi yang jelas.</li>
	<li>Merencanakan dan mengkoordinasikan jadwal kerja serta rotasi tim untuk memastikan kelancaran operasional toko.</li>
</ul>

 

Customer Experience &amp; Service Quality:

<ul>
	<li>Memastikan layanan pelanggan sesuai dengan standar toko untuk menciptakan pengalaman berbelanja yang menarik.</li>
	<li>Mengidentifikasi dan menyelesaikan masalah layanan dengan cepat melalui pemecahan masalah yang inovatif.</li>
	<li>Mengumpulkan umpan balik pelanggan, menganalisis tren, dan menyusun laporan untuk meningkatkan kualitas layanan.</li>
</ul>

 

Program &amp; Campaign Execution:

<ul>
	<li>Bekerja sama dengan tim untuk menerapkan program dan kampanye menarik yang meningkatkan interaksi dengan pelanggan.</li>
	<li>Menyesuaikan dan mengoptimalkan program toko agar selaras dengan kebutuhan pelanggan dan tujuan bisnis.</li>
</ul>

 

Operational Coordination &amp; Improvement:

<ul>
	<li>Mengawasi pengelolaan inventaris dan stok untuk menjaga efisiensi serta mencegah kekurangan barang.</li>
	<li>Mendukung upaya pemasaran dan promosi dengan menggunakan alat seperti Microsoft Office dan Canva.</li>
</ul>

 

Book Curation &amp; Display:

<ul>
	<li>Memiliki pengetahuan mendalam tentang buku, tren industri, dan preferensi pelanggan untuk mengkurasi pilihan serta merancang tampilan produk yang dipikirkan dengan matang.</li>
	<li>Merencanakan, mendesain, dan mengelola tampilan buku yang menciptakan storytelling menarik serta meningkatkan daya tarik visual toko.</li>
	<li>Menata buku secara strategis untuk mendorong penjualan, memastikan tampilan selaras dengan promosi, tema musiman, dan minat utama pelanggan.</li>
</ul>

 

Team Collaboration &amp; Development:

<ul>
	<li>Menjaga komunikasi yang terbuka dengan tim, mendorong umpan balik, dan perbaikan berkelanjutan.</li>
	<li>Membantu dalam proses rekrutmen, pelatihan staf, dan evaluasi kinerja untuk mengembangkan kapabilitas tim.</li>
</ul>

Store Experience Coordinator Prose and Petals | Talent Pool

Are you detail-oriented, resourceful, and passionate about procurement?

At KST, we are looking for a reliable and motivated Purchasing Staff to support our operational needs by managing efficient procurement processes.

 

Responsibilities:

<ul>
	<li>Oversee the entire procurement process for goods and services, including vendor/supplier sourcing, quotation requests, cost comparison, negotiation, and vendor selection.</li>
	<li>Ensure timely delivery of products or services in accordance with user requirements.</li>
	<li>Coordinate with vendors to confirm actual delivery schedules.</li>
	<li>Verify the quality and specifications of received products or components.</li>
</ul>

Purchasing

Didirikan pada tahun 2012, memulai bisnis sebagai penyedia layanan untuk ATM. Saat ini perusahaan mengembangkan solusi dan penyedia layanan multi-vendor, untuk menawarkan berbagai solusi dan layanan inovasi yang lebih luas.

VISI
Menghasilkan solusi dan layanan terbaik di bidang Layanan dan Konsultasi IT dengan upaya maksimal yang diarahkan pada kepuasan pelanggan.

MISI
Untuk membangun reputasi sebagai salah satu penyedia Solusi dan Layanan IT yang paling inovatif. Kami percaya dalam melakukan pekerjaan dengan cara yang paling efisien serta dengan metodologi yang kuat dan terstruktur, dengan evolusi bertahap dari kerja keras ke budaya kerja cerdas, untuk memenuhi kepuasan klien.

 
IT Consulting & Professional Services

To keep pace in the digital age while controlling costs and mitigating business risks, you can no longer depend on the past as a guide for the future. Leverage our consulting services and technology expertise to accelerate your business transformation and innovation strategies. We help you create and execute strategies to unlock opportunities, optimize processes, and uncover cost savings, with the offering as follow:

• Advisory Services. Our expert security consultants help you to secure your technologies by putting the right policies, processes, and architectures in place

• Architecture consulting services. Use existing and estimated future application traffic patterns to design a technology architecture for your organization. 

• Project and programmed management services. We support the successful execution of your IT projects using robust, proven project management methodologies.

•Application Customization and Programming Services. Our Developer expert could help you to provide the customization and enhancement of your existing applications.

 •QA and Automation Consultancy. Our QA and Automation expert will help you to ensure the quality of software development and deployment. Performing automated and manual tests to ensure the software created by developers is fit for purpose, include analysis of the software, and systems, mitigate risk and prevent software issues.

 

MITech

<ul>
	<li>Planning of sales strategies, the positioning in contrast to the competitors and the 
	 demonstration of the business.</li>
	<li>Working with a sales team to determine solutions to customers’ challenges and supporting the sales team to present proposals to clients.</li>
	<li>Preparation of presentations about the products or services with all their values for the usage of the sales department.</li>
	<li>Keep up to date with competitor and marketplace news and changes.</li>
	<li>Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands.</li>
	<li>Lead the solutions demos, respond to the clients RFP, ensure the proposed solutions tailored to the requirements.</li>
</ul>

Presales Consultant

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

Strategic Responsibilities:

<ul>
	<li>Develop and maintain strong partnerships with suppliers, leading commercial negotiations to secure competitive assortment, pricing, and trade terms.</li>
	<li>Analyze key business metrics to identify assortment gaps and growth opportunities, and formulate strategies to improve supplier and category performance.</li>
	<li>Collaborate closely with Supply Chain and Planning teams to optimize product availability, inventory levels, and revenue performance within the category.</li>
	<li>Utilize internal and external market data to support data-driven decisions that drive incremental sales and category growth.</li>
	<li>Serve as the primary point of contact for existing supplier partners and evaluate potential new partnerships.</li>
	<li>Curate and manage a compelling product portfolio that not only meets customer needs but also enhances the overall customer experience.</li>
	<li>BAU Responsibilities:</li>
	<li>Lead commercial negotiations with suppliers, focusing on revenue growth, COGS optimization, margin improvement, and promotional support.</li>
	<li>Manage and maintain supplier relationships, including handling key information, documentation, and updates related to suppliers.</li>
	<li>Coordinate with internal teams to ensure smooth end-to-end purchase order (PO) processes and supplier alignment.</li>
	<li>Plan and execute promotional activities with suppliers, including pitching initiatives and securing promotional support.</li>
	<li>Maintain supplier-related data within internal systems, including company information, points of contact, and relevant documentation.</li>
	<li>Monitor operational metrics such as order fulfillment, stock availability, and overall category performance.</li>
</ul>

Senior Category Manager Food

Founded in 2015, Mamikos started by introducing a matching platform then our service has evolved to a full-stack property management equipped with property management technology to ensure a seamless experience for both tenants and property owners. Our mission is to make a better standard of kos (property tech) industry for both kos owners & tenants.

We have helped millions of people to find their “home” away from home while pursuing their dreams to study or work. In 2022, we have achieved 7 million monthly active users and >200,000 listed properties in our platform that makes us the no. 1 property tech company in Indonesia.

We imagine ourselves as a door for people to achieve their dreams. We are creating a welcoming and inclusive environment that provides opportunities for everyone to succeed and achieve their dream through hard work and determination. We're dedicated to opening up every possibility for our team members to achieve their dreams.

We are Mamikos, we open the door to every dream.

Join our awesome Mamiteam and visit our website www.mamikos.com/career
And also keep up with our exciting journey:
Instagram: www.instagram.com/@insidemamikos
Medium: www.medium.com/@insidemamikos 

Mamikos

<ul>
	<li>Memberikan pelayanan kepada pelanggan terkait pertanyaan layanan, menjawab pertanyaan dari pelanggan mengenai produk dan layanan, memberikan edukasi tentang produk, alur dan sistem , serta memberikan pelayanan yang tepat, cepat, dan efektif.</li>
	<li>Menangani keluhan terkait isu teknis layanan, kendala operasi, dan kendala komunikasi antara pelanggan dan mitra, serta berkoordinasi dengan tim Operations untuk penyelesaian keluhan secara cepat dan efektif sesuai SOP.</li>
	<li>Menerima dan memverifikasi permintaan layanan dari pelanggan, mengelola layanan dan meneruskan informasi ke tim operations, mengelola proses pengembalian dana, mengelola pencatatan tagihan dan melakukan penagihan, memonitor agar layanan diberikan sesuai dengan permintaan dan kebutuhan pelanggan.</li>
	<li>Menyiapkan reporting yang sesuai standar.</li>
</ul>

PT Hino Finance Indonesia ("HFI/Company") was established based on a joint venture agreement between Hino Motors Ltd., PT Indomobil Multi Jasa Tbk., and Summit Global Auto Management B.V. (part of Sumitomo Corporation) in accordance with the Deed of Establishment dated July 11, 2014. HFI is a captive financing company for commercial trucks, especially for the Hino brand, which is here to support the sales of Hino products in Indonesia through financing solutions such as, finance leases, sale and leaseback, and other products according to the company's articles of association, which are tailored to customer needs.

Hino Finance Indonesia

<ul>
	<li>Receiving, recording and resolving all customer questions, requests and complaints in accordance with the time and method of handling determined by the company</li>
	<li>Conduct end-to-end monitoring activities for the resolution of customer requests/complaints involving other units/vendors by coordinating directly with related units</li>
	<li>Maintain company image and good relations with customers by communicating and by looking and behaving well in accordance with what is regulated by the company and applicable norms</li>
	<li>Provide accurate, valid and complete information about facilities, services and products if needed using appropriate methods/tools</li>
</ul>

Laboratorium Klinik Prodia didirikan pertama kali di Solo, Jawa Tengah, pada tanggal 7 Mei 1973 oleh beberapa orang idealis berlatar belakang pendidikan farmasi. Sejak awal, Drs. Andi Wijaya, MBA, PhD. beserta seluruh pendiri lainnya tetap menjaga komitmen untuk mempersembahkan hasil pemeriksaan terbaik dengan layanan sepenuh hati. Komitmen itulah yang mengantarkan Prodia menjadi Laboratorium Klinik terbaik dan terbesar di Indonesia seperti sekarang ini serta menjadi pusat rujukan nasional.

Sejak 2012, Prodia merupakan satu-satunya laboratorium klinik di Indonesia dengan akreditasi College of American Pathologists (CAP) sehingga kualitas hasil pemeriksaan dari Prodia sejajar dengan laboratorium internasional.

Visi:
1. Layanan Kesehatan Terpercaya menunjang Pengobatan Generasi Baru (Transforming toward reliable Next Generation Health Care)
2. Sebagai "Center of Excellence"

Misi:
1. Untuk DIAgnosa lebih baik
2. Untuk si DIA yang bergabung dengan Prodia




PT Prodia Widyahusada Tbk. (Prodia)

<ul>
	<li>Melakukan instalasi, konfigurasi, dan penerapan aplikasi baru/fungsi baru/upgrade/perbaikan/modifikasi serta melakukan quality control dan patching terhadap aplikasi termasuk melakukan pengujian dalam development server.</li>
	<li>Memastikan dokumentasi terhadap standarisasi, instalasi/peniadaan, dan konfigurasi.</li>
	<li>Melakukan fungsi operasional dan pemecahan masalah atas suatu aplikasi yang masuk melalui IT - Helpdesk.</li>
	<li>Melakukan maintenance dan monitoring secara berkala dan backup data.</li>
	<li>Mengusulkan change request atau inovasi terhadap sistem aplikasi.</li>
	<li>Membuat test design, test process, test cases, test data, dan turut berpartisipasi dalam testing procedure termasuk melaporkan hasil testing (2nd), serta melakukan training kepada end user mengenai aplikasi terkait.</li>
</ul>

IT Service Officer

EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

Key Responsibilities:

<ul>
	<li>Drive branch service team to hit their individual and branch targets for student renewals, referrals, and active attendance.</li>
	<li>Supervise Service Consultant team to ensure daily service standards are met and resolve student complaints effectively.</li>
	<li>Organize branch events and activities to keep students engaged and happy with their learning experience.</li>
	<li>Track team performance and provide regular updates to the Branch Manager and Management.</li>
	<li>Work closely with the Sales and Academic teams to ensure smooth daily branch operations.</li>
</ul>

Senior Service Consultant

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

1. Customer Inquiry Handling

<ul>
	<li>Respond to customer inquiries through phone, WhatsApp, email, social media, and marketplace channels</li>
	<li>Provide accurate product information, pricing, stock availability, and order status</li>
	<li>Assist customers with purchasing decisions and after-sales support</li>
</ul>

2. Complaint Resolution

<ul>
	<li>Handle customer complaints, returns, exchanges, and warranty claims professionally</li>
	<li>Coordinate with related departments to ensure fast problem resolution</li>
	<li>Follow up customer issues until completion and satisfaction</li>
</ul>

3. Order &amp; Service Support

<ul>
	<li>Support order processing, payment confirmation, and delivery coordination</li>
	<li>Monitor customer transactions and ensure smooth service experience</li>
	<li>Assist service center operations and product servicing coordination</li>
</ul>

4. CRM &amp; Customer Database Management

<ul>
	<li>Maintain customer records and interaction history in CRM system</li>
	<li>Update customer profiles, purchase history, and service records</li>
	<li>Support loyalty programs and customer retention activities</li>
</ul>

5. Customer Experience Improvement

<ul>
	<li>Monitor customer satisfaction and collect feedback for service improvement</li>
	<li>Identify recurring issues and propose service enhancement solutions</li>
	<li>Ensure high service standards and positive customer experience</li>
</ul>

6. Cross-Department Coordination

<ul>
	<li>Work closely with Sales, Warehouse, Logistics, Service Center, and Finance teams</li>
	<li>Coordinate issue resolution for orders, payments, and product support</li>
	<li>Ensure smooth communication between customers and internal teams</li>
</ul>

Customer Service Specialist

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

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