ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<ul>
	<li>Work closely with ground on-site operations teams on a daily basis to ensure alignment and smooth operational execution.</li>
	<li>Identify operational gaps, inefficiencies, and execution bottlenecks, and drive quick-win improvement initiatives.</li>
	<li>Execute short-term corrective actions and interim solutions ahead of product, system, or process enhancement releases</li>
	<li>Maintain high execution speed, responsiveness, and discipline in supporting daily operations.</li>
	<li>Act as the primary communication bridge between site operations and FIT Leads, Managers, and the Head of Fulfillment Excellence.</li>
	<li>Track execution results, monitor action plans, and escalate systemic or recurring issues with clear data and insights.</li>
	<li>Contribute to continuous improvement efforts Warehouse while maintaining strong ownership over assigned operational areas.</li>
</ul>

Operational Analyst Fulfillment Warehouse

<ul>
	<li>Design and set up a Logistic operation process focusing on Warehouse</li>
	<li>Coordinate with internal Operational and cross functional teams such as Product, Business Development, Marketing, and external parties on project and process flow operational improvement deliverables.</li>
	<li>Working closely with all Warehouses teams all around the Jabodetabek area.</li>
	<li>Ensure Operation on field excellence (directly on field).</li>
	<li>Ensure all Operations understand all processes and sop correctly be followed on field (inspection process).</li>
	<li>Ensuring project deliverables are delivered in timely manner.</li>
</ul>

Midmile Fulfillment Excellence Senior Associate

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

To enhance fulfillment needs by proactively sourcing career opportunities, streamlining the recruitment process through effective candidate screening, and maintaining robust corporate relations to achieve the institution’s placement and monitoring targets.

Recruitment and Selection Officer_Universitas Multimedia Nusantara

<ul>
	<li>- Mengawasi operasional harian proses sortir, processing, dan packing</li>
	<li>- Memimpin dan mengatur tim produksi (shift, target, produktivitas)</li>
	<li>- Memastikan pencapaian KPI, kualitas, dan ketepatan waktu pengiriman</li>
	<li>- Menjalankan dan mengawasi SOP, safety, dan quality control</li>
	<li>- Menganalisis kendala operasional dan melakukan perbaikan efisiensi</li>
	<li>- Menyusun laporan operasional dan performa tim</li>
</ul>

Production Senior Supervisor

PT Surya Artha Nusantara Finance (SANF) is a financial services company in Indonesia, primarily focused on providing financing solutions for the heavy equipment and transportation sectors. SANF is a joint venture between PT Astra International Tbk, one of Indonesia's largest conglomerates, and Marubeni Corporation, a major Japanese trading company.

SANF offers a variety of financial products, including leasing, consumer financing, and factoring, to support businesses in acquiring heavy equipment, trucks, and machinery. The company plays a significant role in industries like construction, mining, agriculture, and transportation, helping businesses manage their financial needs through customized financing solutions.

Let's join our Fun, Friendly, and Continuous Growth journey!

Surya Artha Nusantara Finance

<ul>
	<li>Responsible for the fulfillment of sales target by trying to find good business opportunities in Healthcare &amp; Pharmacy sector</li>
	<li>Maintaining, improving, and also increasing the quality of assets through continuous business relationship between supplier, customer, and business related community</li>
	<li>Responsible for looking for potential customers including new customers</li>
</ul>

Account Executive Healthcare Pharmacy

<ul>
	<li>Responsible for the fulfillment of sales target by trying to find good business opportunities in Heavy Equipment Sector (Mining, Forestry, Agro, Construction, etc), Transportation Logistics, Productive Financing</li>
	<li>Maintaining, improving, and also increasing the quality of assets through continuous business relationship between supplier, customer, and business related community</li>
	<li>Responsible for looking for potential customers including new customers</li>
</ul>

Account Executive

The Senior Lead Customer Experience is responsible for leading end-to-end customer experience strategy to reduce complaints, improve service quality, and support sustainable business growth. This role drives cross functional collaboration across Retail and Logistics (supply chain), strengthens service culture, and leads CX automation initiatives.

<ul>
	<li>Develop and execute strategies to reduce complaints while supporting business growth.</li>
	<li>Analyze customer journeys and case trends to identify root causes and implement preventive solutions.</li>
	<li>Monitor daily CX operations to ensure scheduling alignment, productivity, and proper backlog management.</li>
	<li>Ensure operational issues and case surges are handled effectively and timely.</li>
	<li>Monitor and analyze key CX metrics (complaint rate, resolution time, backlog, CSAT, etc.).</li>
	<li>Prepare and release regular CX performance reports to management and stakeholders.</li>
	<li>Conduct regular meetings with internal teams and stakeholders (Commercial, Hub, Product Quality, etc.) to review issues and improvement plans.</li>
	<li>Take direct leadership in handling critical complaints, including on-ground coordination when necessary.</li>
	<li>Lead CX automation initiatives to improve efficiency and scalability.</li>
	<li>Drive the development and implementation of AI-based customer service agents.</li>
	<li>Lead and develop the CX team through hiring, goal setting, coaching, and performance evaluation.</li>
	<li>Build a strong customer-centric service culture across the organization.</li>
</ul>

Senior Lead Customer Experience

About this Position

We are looking for a Mass Hiring Recruitment Officer who is responsible for handling high-volume recruitment of blue-collar partners to support operational needs. This role ensures timely fulfillment, coordinates closely with the operations team regarding partner performance and violations, manages related administrative and disciplinary processes, and maintains recruitment quality in a fast-paced, target-driven environment.

 

Job Description

As our Astronaut, your missions are:

<ul>
	<li>Handle end-to-end recruitment and fulfillment process for blue-collar partners (Picker, Packer, Driver, Inventory) based on operational needs.</li>
	<li>Achieve daily and weekly hiring targets aligned with operational demands.</li>
	<li>Ensure the recruitment process remains simple, efficient, and high quality.</li>
	<li>Coordinate closely with the Operations team regarding partner violation reports to ensure data validity.</li>
	<li>Follow up on violation reports by directly communicating with the respective partners.</li>
	<li>Manage administrative processes related to disciplinary actions (including documentation and Warning Letters/SP) in accordance with company procedures.</li>
	<li>Monitor and ensure smooth processing of Warning Letters (SP) until finalization.</li>
	<li>Maintain proper documentation and recruitment tracking using Excel.</li>
	<li>Adapt quickly to operational changes and urgent manpower requirements.</li>
</ul>

Mass Hiring Recruitment Officer

Deptech Digital is an IT company that is focused on web technology. Founded in 2005, Deptech Digital has had a variety of experiences in dealing with various information technology projects, including website design, web portals, management information system, SMS gateway, intranet applications, ecommerce and social media application. Our professional team constantly strive for new innovations, solutions and are always keeping up with the latest technology trend in order to provide the best solution for our clients.

Deptech Digital Indonesia

Key Responsibilities:

<ul>
	<li>Identify, develop, and close new business opportunities for IT outsourcing and staffing services</li>
	<li>Build and maintain strong relationships with corporate clients and key decision-makers</li>
	<li>Understand client workforce needs and propose suitable IT manpower and outsourcing solutions</li>
	<li>Drive revenue growth through strategic sales planning, market analysis, and partnerships</li>
	<li>Manage the end-to-end sales cycle, from lead generation to contract closure</li>
	<li>Collaborate with recruitment, delivery, and internal teams to ensure successful client fulfillment</li>
</ul>

IT Business Development

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

The Vendor Acquisition Senior Associate plays a key role in building and expanding ASTRO Farm’s vendor ecosystem to ensure optimal SKU availability (especially for Fresh product). This position is responsible for end-to-end vendor sourcing, evaluation, and activation, while maintaining strong fulfillment rates through structured onboarding and vendor scoring processes. This role is ideal for someone analytical, strong in negotiation, and eager to make a direct impact on supply growth.

Job Description:

<ul>
	<li>Conduct daily list generation and identify potential vendors aligned with SKU needs.</li>
	<li>Source, approach, and acquire new vendors to support business supply requirements.</li>
	<li>Manage end-to-end vendor onboarding, especially during the first 1–2 months of activation.</li>
	<li>Develop and implement vendor sourcing, vendor scoring, and onboarding procedures.</li>
	<li>Evaluate vendors based on pricing, production capacity, product quality, and supply model (first-hand / second-hand).</li>
	<li>Perform vendor background checks to ensure credibility and compliance.</li>
	<li>Maintain and improve SKU fulfillment rate through effective vendor acquisition strategies.</li>
	<li>Collaborate with internal teams to align vendor supply with business demand.</li>
</ul>

Vendor Acquisition Senior Associate

<ol>
	<li>Handle routine incidents and service requests, coordinating resolutions to ensure minimal business disruption - Ensure consistent service delivery and adherence to ITSM standards.</li>
	<li>Lead process adherence for incident, problem, and change management.</li>
	<li>Provide mentorship/guidance to support teams on best operational practices.</li>
	<li>Conduct root cause analysis for service disruptions and ensure preventive measures are implemented.</li>
	<li>Maintain detailed service documentation, including incident reports, service requests, and change logs.</li>
	<li>Generate detailed reports on service performance, highlighting key metrics and areas for improvement.</li>
	<li>Manage workload planning, shift scheduling, and ensuring adequate service coverage (including 24/7 operations if required).</li>
	<li>Manage SLA, performance dashboards, and team KPIs.</li>
</ol>

Service Desk & Support Manager Corporate IT & IS

Laboratorium Klinik Prodia didirikan pertama kali di Solo, Jawa Tengah, pada tanggal 7 Mei 1973 oleh beberapa orang idealis berlatar belakang pendidikan farmasi. Sejak awal, Drs. Andi Wijaya, MBA, PhD. beserta seluruh pendiri lainnya tetap menjaga komitmen untuk mempersembahkan hasil pemeriksaan terbaik dengan layanan sepenuh hati. Komitmen itulah yang mengantarkan Prodia menjadi Laboratorium Klinik terbaik dan terbesar di Indonesia seperti sekarang ini serta menjadi pusat rujukan nasional.

Sejak 2012, Prodia merupakan satu-satunya laboratorium klinik di Indonesia dengan akreditasi College of American Pathologists (CAP) sehingga kualitas hasil pemeriksaan dari Prodia sejajar dengan laboratorium internasional.

Visi:
1. Layanan Kesehatan Terpercaya menunjang Pengobatan Generasi Baru (Transforming toward reliable Next Generation Health Care)
2. Sebagai "Center of Excellence"

Misi:
1. Untuk DIAgnosa lebih baik
2. Untuk si DIA yang bergabung dengan Prodia




PT Prodia Widyahusada Tbk. (Prodia)

We are looking for a dedicated and strategic Regional HR &amp; GA Manager to oversee end-to-end people operations across our Regional Office and Branches. This role ensures workforce readiness, employee development, compliance, and smooth HR processes that support business performance and productivity.

Key Responsibilities:

Ensure workforce planning and staffing fulfillment at the Regional and Branch levels based on established productivity standards.

Deliver timely and accurate employee performance analysis.

Oversee employee competency development through effective training and education programs.

Ensure employees’ rights and entitlements are fulfilled accurately and reported to Head Office in a timely manner.

Ensure all Facility Services activities across Regional and Branch offices run effectively.

Maintain updated and complete permits, licenses, and employment agreements at Regional and Branch levels.

Manage the Regional HR &amp; GA budget in accordance with approved allocations.

Achieve departmental targets through procedure development, work-plan management, and corrective actions when required.

Ensure smooth payroll processes to guarantee accuracy and timely salary payment.

Regional HRGA Manager

Indonesia Stock Exchange (IDX) is a Self-Regulatory Organization that creates a trusted and credible financial market infrastructure to deliver a fair, orderly, and efficient market, accessible to all stakeholders through innovative products and services. Our vision is to be a competitive stock exchange with world-class credibility. We aim to develop the Indonesian capital market to bring prosperity as one of the pillars of the Indonesian economy. We also actively seek to create more impact globally by joining the World Federation of Exchanges and Sustainable Stock Exchanges. Our goal is to become a credible exchange that drives financial deepening, enabling Indonesia to become the 5th largest economy by 2045. 

Our core values, Teamwork, Integrity, Professionalism, and Service Excellence (TIPS), are set to be our DNA. This is how we live at IDX. TIPS become the spirit that leads us to strengthen collaboration, and innovation, and to continuously go above and beyond to achieve our goals. 

People play significant roles in the success of IDX, and thus we put people as our priority. Ensuring our people have nurturing and exciting working experiences, we are fully committed to developing and energizing our people by providing various development programs and opportunities to create an impact through their roles/work. We are blessed to have been awarded as one of the Best Companies to Work for in Asia for the third consecutive year in 2017, 2018, and 2019, organized by HR Asia. 

Indonesia Stock Exchange

We are seeking bright professionals to join our organization as a Capital Market Research Officer. In this position, you will be conducting thorough research involves gathering materials, analyzing qualitative and quantitative market studies, managing indices, surveys, and presentations for users. Additionally, responsibilities include organizing files and databases, while maintaining effective communication and coordination with stakeholders.

Key Responsibilities:

<ol>
	<li>Conduct research, studies, and analysis with actionable recommendations to support the development of the Indonesian Capital Market, taking into account global market trends, trading practices, products, investors, and regulatory developments, in alignment with IDX strategic objectives.</li>
	<li>Perform periodic thematic research and execute analytical assignments requested by internal and external stakeholders (e.g., divisions/units, management, OJK), including comprehensive survey execution (design, monitoring, analysis, and reporting).</li>
	<li>Manage and analyze trading and market data, including index review, margin stock selection, industry classification of Listed Companies, and preparation of required securities lists to ensure fulfilment of IDX regulatory obligations.</li>
	<li>Develop market insights through qualitative and quantitative analysis, transform findings into clear reports and presentations, and deliver results effectively to stakeholders.</li>
	<li>Maintain structured research workflows, databases, and administrative processes, while coordinating and communicating effectively with relevant internal and external parties to ensure high-quality and timely deliverables.</li>
</ol>

Capital Market Research Officer

Are you someone who enjoys upholding regulatory discipline, analyzing compliance behavior, and applying rules fairly to support a transparent and well-governed capital market?

We are looking for a Listed Companies Disciplinary Enforcement Officer to support the monitoring, analysis, and enforcement of Exchange Regulations, with a focus on Listing and Sanctions Regulations for Listed Companies.

In this role, you will help ensure Listed Companies’ compliance is consistently monitored, disciplinary actions and sanctions are well-grounded and proportionate, reporting and sanctions databases are accurately managed, and awareness of regulatory obligations is strengthened through effective coordination and outreach.

Key Responsibilities:

<ol>
	<li>Perform comprehensive data processing and analysis to support sanction determination and the development of policies related to Listed Companies’ compliance.</li>
	<li>Monitor and analyze the fulfilment of regulatory and reporting obligations of Listed Companies and prepare sanction proposal reports based on identified non-compliance.</li>
	<li>Develop and maintain guidelines and procedures for the imposition of sanctions on Listed Companies and provide input for the enhancement of Listing Regulations; understanding of Exchange Listing Regulations is essential and will be developed through on-the-job learning.</li>
	<li>Manage and process Listed Companies’ reporting obligation databases and transform compliance data into monitoring dashboards to support supervisory and enforcement activities.</li>
	<li>Conduct coaching and socialization programs for Listed Companies to enhance understanding and awareness of Exchange Listing Regulations.</li>
	<li>Analyze the level of compliance of Listed Companies, develop a Compliance Index, and propose follow-up actions aimed at improving overall compliance levels.</li>
	<li>Coordinate with relevant internal divisions in the implementation and execution of sanctions for Listed Companies.</li>
	<li>Collaborate with the Listing System Management Unit to develop and enhance compliance monitoring dashboards and reporting forms within the reporting system, ensuring the sanction process is effective and efficient.</li>
	<li>Routinely manage, maintain, and update sanctions databases and records of outstanding financial/monetary obligations of Listed Companies.</li>
	<li>Carry out assignments in accordance with directions from the Board of Directors, Division Head, or Unit Head, in compliance with applicable regulations and procedures, and coordinate with relevant stakeholders as required.</li>
</ol>

Relationship Management

Presentation Skills

Public Speaking

Risk Management

Communication Skills

Data Analysis

Listed Companies Disciplinary Enforcement Officer

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


We are hiring for our client, a fast-growing, modern ecommerce brand in the better-for-you consumer products space, selling through Shopify, Amazon, and major retail partners.

They operate in a high-performance, fast-moving environment and are looking for a highly articulate Customer Experience Specialist who thrives on ownership, precision, and thoughtful problem-solving.

This role requires exceptional written and spoken English, strong judgment, and hands-on experience using both Zendesk and Shopify to resolve real customer issues.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Customer Support

<ul>
	<li>Manage daily ticket volume across email, chat, and marketplace messaging</li>
	<li>Respond to customers clearly, professionally, and empathetically</li>
	<li>Identify root causes of issues and minimize back-and-forth</li>
	<li>Resolve order issues such as missing items, damage, delivery delays, and incorrect orders</li>
	<li>Maintain consistent brand voice across all customer communications</li>
</ul>

Shopify Operations

<ul>
	<li>Process refunds, replacements, and partial refunds accurately</li>
	<li>Create and manage discount codes and appeasements</li>
	<li>Edit orders (addresses, items, quantities) when appropriate</li>
	<li>Investigate order timelines, shipments, and fulfillment status</li>
	<li>Review fraud indicators and escalate when necessary</li>
	<li>Work directly inside order records to diagnose customer complaints</li>
	<li>Coordinate with fulfillment partners when corrections are required</li>
</ul>

Zendesk Documentation &amp; Reporting

<ul>
	<li>Accurately categorize tickets using fields, tags, and macros</li>
	<li>Escalate product quality issues with complete and organized details</li>
	<li>Identify patterns and recurring customer issues</li>
	<li>Help improve workflows, help center content, and macros</li>
</ul>

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