ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

- Define &amp; monitor KPI (Key Performance Indicators) and align with Management and Stakeholder needs. 
- Identify opportunities and define strategies for efficiencies in work process and innovative approaches to all ASTRO's Warehouse (Dry). 
- Identify opportunities for process improvement within warehouse fulfillment operations. 
- Design and implement scalable solutions to enhance operational efficiency and accuracy. 
- Lead data-driven projects to optimize key performance areas, including productivity, cost management, and error reduction. 
- Manage implementation process to ensure the success of a project. 
- Self-driven and result-oriented

- Conduct relevant research, data analysis, and Implement high-value analyses that will deliver practical insights. 
- Define &amp; monitor end to end business process improvement initiatives with targeted results. 
- Analyze fundamental problems in Operational and fulfillment based on North Star Metric rate that mainly come from 
Operational on the ground side and think strategically about the long-term solution and execute it by working together with other stakeholders. 
- Coordinates with various business units &amp; vertical Operations to initiate projects/tasks, facilitate cross-functional collaboration to deliver the best possible results, develop, test, and refine business processes/practices.

Lead Dry Fulfillment Excellence

About this Position

The Category Manager (Meat) owns and manages the end-to-end performance of the meat category, ensuring optimal product assortment, quality, and availability to meet customer demand. This role leverages data-driven insights to optimize sales, inventory, and fulfillment while maintaining strong relationships with vendors. Additionally, the position drives category growth through continuous monitoring, strategic planning, and supplier collaboration.

 

Job Description

As our Astronaut, your missions are:

<ul>
	<li>Manage the Meat category, ensuring alignment with customer needs, quality standards, and business objectives.</li>
	<li>Analyze sales performance, market trends, and demand patterns to optimize product assortment and minimize overstock or slow-moving items.</li>
	<li>Manage product assortment, stock, and maintain fulfillment rate</li>
	<li>Build and maintain strong relationships with vendors to ensure consistent quality, pricing, and supply reliability.</li>
	<li>Lead Monthly Business Reviews (MBR) with key vendors to evaluate performance and identify growth opportunities.</li>
	<li>Identify and onboard new products or vendors to enhance the category portfolio and meet evolving business needs.</li>
	<li>Maintain end-to-end ownership of category BAU operations</li>
	<li>Collaborate cross-functionally with Operations, Supply Chain, Commercial, and Fulfillment teams to ensure seamless execution.</li>
</ul>

Meat Category Manager

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

As a Human Capital Business Partner, you will act as a strategic partner for business units by ensuring manpower fulfillment, maintaining hiring quality, supporting onboarding effectiveness, and driving human capital initiatives that contribute to business performance

Main Responsibilities:

<ol>
	<li>Manage end-to-end recruitment processes to ensure timely fulfillment of manpower needs.</li>
	<li>Partner with branch leaders and hiring managers to understand hiring requirements and provide recruitment solutions.</li>
	<li>Build talent pipelines through various sourcing channels.</li>
	<li>Monitor and improve Quality of Hire through candidate assessment and new hire evaluation.</li>
	<li>Maintain recruitment data accuracy and ensure proper utilization of the Applicant Tracking System (ATS).</li>
	<li>Coordinate onboarding processes and monitor completion of mandatory onboarding programs.</li>
	<li>Analyze recruitment metrics and provide recommendations for continuous improvement.</li>
</ol>

Human Capital Business Partner Specialist

PT Surya Artha Nusantara Finance (SANF) is a financial services company in Indonesia, primarily focused on providing financing solutions for the heavy equipment and transportation sectors. SANF is a joint venture between PT Astra International Tbk, one of Indonesia's largest conglomerates, and Marubeni Corporation, a major Japanese trading company.

SANF offers a variety of financial products, including leasing, consumer financing, and factoring, to support businesses in acquiring heavy equipment, trucks, and machinery. The company plays a significant role in industries like construction, mining, agriculture, and transportation, helping businesses manage their financial needs through customized financing solutions.

Let's join our Fun, Friendly, and Continuous Growth journey!

Surya Artha Nusantara Finance

<ul>
	<li>Responsible for the fulfillment of sales target by trying to find good business opportunities in Heavy Equipment Sector (Mining, Forestry, Agro, Construction, etc), Transportation Logistics, Productive Financing</li>
	<li>Maintaining, improving, and also increasing the quality of assets through continuous business relationship between supplier, customer, and business related community</li>
	<li>Responsible for looking for potential customers including new customers</li>
</ul>

Account Executive

3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.

PT InMotion Inovasi Teknologi

<ul>
	<li>Be the primary point of contact and build long-term relationships with customers</li>
	<li>Help customers through email, phone, online presentations, screen-share and in person meetings</li>
	<li>Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors</li>
	<li>Ensure the timely and successful delivery of our solutions according to customer needs and objectives</li>
	<li>Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis</li>
	<li>Monitor and analyze customer's usage of our product</li>
	<li>Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships</li>
	<li>Communicating with clients to understand their needs and explain product value</li>
	<li>Building relationships with clients based on trust and respect</li>
	<li>Collaborating with internal departments to facilitate client need fulfillment</li>
</ul>

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This measures ability to grasp and comprehend fully and completely explicit and implicit information of written communication.

Reading Comprehension

Account Manager IT

Executive Search is a method of selection and recruiting quality Managers and Executives by best matching their professional skills and work experience with client's requirements. We have an active and extensive data bank consisting of personnel who have answered to our previous searches and those who have sent their resumes. This type of search provides the quickest and most extensive list of candidates, especially for low to mid range executive positions.

Prismas Jamintara

Main Responsibilities :

<ul>
	<li>Drive organic B2B sales growth by actively sourcing, approaching, and converting new clients.</li>
	<li>Build and expand strong business networks, particularly in non-Java regions, to grow market reach.</li>
	<li>Conduct end-to-end sales activities: prospecting, pitching, negotiation, closing, and handover for execution.</li>
	<li>Maintain and develop existing clients to ensure repeat business while prioritizing new account acquisition.</li>
	<li>Generate and manage a healthy sales pipeline to consistently meet or exceed targets.</li>
	<li>Monitor market trends, competitor activities, and customer insights to identify new opportunities.</li>
	<li>Work closely with internal teams (operations, logistics, finance) to ensure smooth order fulfillment.</li>
	<li>Provide regular sales updates, pipeline status, and performance reports to line manager.</li>
	<li>Handle customer concerns professionally to maintain strong business relationships.</li>
</ul>

B2B Sales Executive

<ul>
	<li>Perform daily PO processing excellence </li>
	<li>Perform problem solving related to PO processing operations, proactively collect issues/ findings happened in daily routine PO processing and escalate to relevant stakeholders</li>
	<li>Monitor the overall PR to PO completion, create and input Purchase Order, sweep the unprocessed PR/incomplete PO, and propose initiatives or action plans to increase the PO completion, streamline PO process, improve productivity, and fulfillment rate performance</li>
	<li>Advise other admins about the end-to-end process of purchasing, perform RL distribution which must be approved by Comful SPV/ Lead to all comful admin in his/her group, and ensure timely and successful completion</li>
	<li>Work with key stakeholders, including supply chain, category, finance, operations, and others related teams to escalate issues, advise a resolution to PO operations issues, and ensure alignment on initiatives. </li>
	<li>Coordinating with suppliers for PO daily routine.</li>
</ul>

Procurement Admin Officer

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

1. Performance Marketing

<ul>
	<li>Develop and execute paid media strategies across Meta, Google, TikTok, YouTube, marketplaces, and other digital platforms.</li>
	<li>Manage digital advertising budgets with strong focus on ROAS, CAC, CPL, and conversion efficiency.</li>
	<li>Optimize campaigns for lead generation, sales conversion, remarketing, and customer retention.</li>
	<li>Monitor campaign performance and continuously improve digital funnel effectiveness.</li>
</ul>

2. E-Commerce &amp; Marketplace Optimization

<ul>
	<li>Manage and optimize official stores across major marketplaces and e-commerce platforms.</li>
	<li>Improve product visibility, store conversion rate, customer trust, and platform ranking performance.</li>
	<li>Develop promotional campaigns, flash sales, campaign calendars, and marketplace growth strategies.</li>
	<li>Coordinate with operations, warehouse, and customer service teams to ensure smooth online fulfillment.</li>
</ul>

3. Website &amp; Landing Page Management

<ul>
	<li>Oversee company website performance, user experience, and conversion-focused landing pages.</li>
	<li>Ensure website supports branding, lead generation, B2B inquiries, and direct online sales.</li>
	<li>Collaborate with IT and design teams for website improvement, speed optimization, and system integration.</li>
	<li>Develop landing pages for campaigns, product launches, and lead capture optimization.</li>
</ul>

4. SEO &amp; Organic Growth

<ul>
	<li>Build long-term SEO strategy for website ranking, organic traffic growth, and brand discoverability.</li>
	<li>Optimize product pages, content structure, keyword strategy, and technical SEO performance.</li>
	<li>Improve search visibility across search engines and marketplace platforms.</li>
	<li>Support content marketing strategies for sustainable inbound traffic generation.</li>
</ul>

5. Data &amp; Analytics

<ul>
	<li>Establish digital dashboards for performance tracking across all online channels.</li>
	<li>Analyze campaign performance, customer behavior, sales conversion, and customer journey insights.</li>
	<li>Use CRM, analytics tools, and reporting systems for data-driven marketing decisions.</li>
	<li>Provide regular reports and strategic recommendations to Head of Commercial &amp; Marketing.</li>
</ul>

Digital Marketing Manager

Talent Acquisition &amp; Workforce Fulfillment

<ul>
	<li>Lead end-to-end recruitment processes, including manpower requisition, sourcing, interviewing, selection, and onboarding.</li>
	<li>Develop talent acquisition strategies to support business growth and workforce planning.</li>
	<li>Build and maintain talent pipelines for critical and future positions.</li>
	<li>Collaborate with department heads to understand hiring needs and organizational requirements.</li>
	<li>Monitor recruitment metrics, including time-to-fill, cost-per-hire, and hiring quality.</li>
</ul>

HR Operations &amp; Administration

<ul>
	<li>Oversee employee lifecycle administration, including onboarding, transfers, promotions, and offboarding.</li>
	<li>Ensure accuracy and completeness of employee records and HR documentation.</li>
	<li>Manage HR policies, procedures, and employee handbook administration.</li>
	<li>Maintain HRIS and ensure data integrity across all HR systems.</li>
</ul>

Compensation &amp; Benefits

<ul>
	<li>Manage payroll preparation and coordination to ensure timely and accurate salary payments.</li>
	<li>Administer employee benefits programs, including insurance, BPJS, and other company benefits.</li>
	<li>Support compensation benchmarking and salary structure implementation.</li>
	<li>Monitor employee compensation and benefits compliance with company policies and regulations.</li>
</ul>

Employee Relations &amp; Compliance

<ul>
	<li>Ensure compliance with labor laws, government regulations, and company policies.</li>
	<li>Handle employee relations matters, disciplinary actions, and grievance management.</li>
	<li>Support industrial relations activities and maintain positive employee-management relationships.</li>
	<li>Coordinate HR audits and compliance reviews.</li>
</ul>

General Affairs Management

<ul>
	<li>Oversee office administration, facilities, company assets, and workplace services.</li>
	<li>Manage office procurement and vendor coordination related to general affairs.</li>
	<li>Ensure a safe, organized, and productive work environment.</li>
	<li>Monitor operational costs related to office and facility management.</li>
</ul>

HR Analytics &amp; Reporting

<ul>
	<li>Prepare and analyze HR operational reports and workforce metrics.</li>
	<li>Monitor headcount, turnover, absenteeism, recruitment performance, and labor costs.</li>
	<li>Provide HR insights and recommendations to support management decision-making.</li>
</ul>

Talent & HR Operations Manager

Indonesia Stock Exchange (IDX) is a Self-Regulatory Organization that creates a trusted and credible financial market infrastructure to deliver a fair, orderly, and efficient market, accessible to all stakeholders through innovative products and services. Our vision is to be a competitive stock exchange with world-class credibility. We aim to develop the Indonesian capital market to bring prosperity as one of the pillars of the Indonesian economy. We also actively seek to create more impact globally by joining the World Federation of Exchanges and Sustainable Stock Exchanges. Our goal is to become a credible exchange that drives financial deepening, enabling Indonesia to become the 5th largest economy by 2045. 

Our core values, Teamwork, Integrity, Professionalism, and Service Excellence (TIPS), are set to be our DNA. This is how we live at IDX. TIPS become the spirit that leads us to strengthen collaboration, and innovation, and to continuously go above and beyond to achieve our goals. 

People play significant roles in the success of IDX, and thus we put people as our priority. Ensuring our people have nurturing and exciting working experiences, we are fully committed to developing and energizing our people by providing various development programs and opportunities to create an impact through their roles/work. We are blessed to have been awarded as one of the Best Companies to Work for in Asia for the third consecutive year in 2017, 2018, and 2019, organized by HR Asia. 

Indonesia Stock Exchange

We are seeking bright professionals to join our organization as a Capital Market Research Officer. In this position, you will be conducting thorough research involves gathering materials, analyzing qualitative and quantitative market studies, managing indices, surveys, and presentations for users. Additionally, responsibilities include organizing files and databases, while maintaining effective communication and coordination with stakeholders. 

 

Key Responsibilities: 

<ol>
	<li>Conduct research, studies, and analysis with actionable recommendations to support the development of the Indonesian Capital Market, taking into account global market trends, trading practices, products, investors, and regulatory developments, in alignment with IDX strategic objectives. </li>
	<li>Perform periodic thematic research and execute analytical assignments requested by internal and external stakeholders (e.g., divisions/units, management, OJK), including comprehensive survey execution (design, monitoring, analysis, and reporting). </li>
	<li>Manage and analyze trading and market data, including index review, margin stock selection, industry classification of Listed Companies, and preparation of required securities lists to ensure fulfilment of IDX regulatory obligations. </li>
	<li>Develop market insights through qualitative and quantitative analysis, transform findings into clear reports and presentations, and deliver results effectively to stakeholders. </li>
	<li>Maintain structured research workflows, databases, and administrative processes, while coordinating and communicating effectively with relevant internal and external parties to ensure high-quality and timely deliverables. </li>
</ol>

Capital Market Research Officer

Hadley Designs is a vibrant, creative female-owned business dedicated to enriching everyday life and special moments through beautifully crafted stationery. Founded by Becca Hadley, who expertly balances design work with raising four children, the company has flourished for over a decade. With a heartfelt focus on education and organization, Hadley Designs offers a wide range of lovely educational posters, school supplies, homework trackers, and behavioral tools designed to support children’s learning and development in engaging ways.

Serving more than 2,000,000 happy customers and boasting over 100,000 five-star reviews, Hadley Designs combines creativity and practicality across a diverse portfolio of over 1,500 meticulously designed products. Their bestsellers include calendars, planners, educational posters, chore charts, and certificates of achievement - all crafted to bring joy, motivation, and organization to families and educators alike.


Hadley Designs

Also known as: Shopify Operations Manager | Ecommerce Operations Lead | Customer Experience Operations Manager

This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end.

Your mission is simple and powerful. Ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase.

Your Core Focus

<ul>
	<li>Take full ownership of Shopify store operations and customer experience</li>
	<li>Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging</li>
	<li>Standardize shipping, split shipment, and pre-order communication across all touchpoints</li>
	<li>Build and document SOPs for all operational workflows</li>
	<li>Implement systems and automations that reduce manual work and customer confusion</li>
</ul>

What You’ll Do

Customer Experience Management (Daily)

<ul>
	<li>Respond to customer inquiries via Shopify inbox and social channels</li>
	<li>Process refunds, reships, cancellations, and order updates</li>
	<li>Triage and resolve support tickets based on urgency</li>
	<li>Identify patterns in customer feedback and recommend improvements</li>
	<li>Ensure all communication is clear, accurate, and aligned with current messaging</li>
</ul>

Order Operations and Fulfillment (Daily)

<ul>
	<li>Monitor order flow across Shopify, Base, and Amazon MCF</li>
	<li>Resolve failed orders, inventory issues, and discrepancies</li>
	<li>Coordinate with fulfillment teams to ensure timely delivery</li>
	<li>Manage split shipments, pre-orders, and out-of-stock scenarios</li>
	<li>Track and resolve missing or delayed packages</li>
</ul>

Store Integrity and Accuracy (Weekly)

<ul>
	<li>Audit the website for broken links, incorrect pricing, and outdated promotions</li>
	<li>Ensure consistency across product pages, landing pages, and collections</li>
	<li>Validate all messaging related to shipping and pre-orders</li>
	<li>Support promotion setup and ensure backend accuracy</li>
</ul>

Systems, SOPs, and Automation (Weekly)

<ul>
	<li>Build and maintain SOPs for recurring workflows</li>
	<li>Identify inefficiencies and implement automation using tools like Shopify Flow</li>
	<li>Optimize customer service platforms such as Gorgias</li>
	<li>Improve post-purchase experience and operational workflows</li>
	<li>Support system cleanup and tool evaluation</li>
</ul>

Growth Operations and Reporting (Weekly)

<ul>
	<li>Deliver weekly Shopify performance reports</li>
	<li>Track key metrics such as CAC, LTV, and funnel performance</li>
	<li>Identify trends, anomalies, and risks early</li>
	<li>Ensure data accuracy for decision-making</li>
</ul>

Compliance and Risk Management (Weekly)

<ul>
	<li>Maintain compliance across ADA, privacy policies, and tracking regulations</li>
	<li>Review product pages and campaigns for compliance risks</li>
	<li>Ensure all required tools and disclosures are functioning properly</li>
	<li>Stay updated on platform policies and changes</li>
</ul>

AI and Automation Ownership (Ongoing)

<ul>
	<li>Identify repetitive tasks and convert them into automated workflows</li>
	<li>Use AI tools to improve efficiency in customer service and operations</li>
	<li>Build prompt libraries and scalable systems</li>
	<li>Continuously reduce manual workload while maintaining accuracy</li>
</ul>

How Success Is Measured

<ul>
	<li>Reduction in support ticket rate per 1000 orders</li>
	<li>Reduction in reshipment rate per 1000 orders</li>
	<li>Zero compliance issues</li>
	<li>At least one new AI automation implemented per week</li>
	<li>Zero reported issues with broken links, incorrect promotions, or inaccurate information</li>
</ul>

Shopify DTC Operations Manager

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


We are hiring for our client, a fast-growing, modern ecommerce brand in the better-for-you consumer products space, selling through Shopify, Amazon, and major retail partners.

They operate in a high-performance, fast-moving environment and are looking for a highly articulate Customer Experience Specialist who thrives on ownership, precision, and thoughtful problem-solving.

This role requires exceptional written and spoken English, strong judgment, and hands-on experience using both Zendesk and Shopify to resolve real customer issues.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Customer Support

<ul>
	<li>Manage daily ticket volume across email, chat, and marketplace messaging</li>
	<li>Respond to customers clearly, professionally, and empathetically</li>
	<li>Identify root causes of issues and minimize back-and-forth</li>
	<li>Resolve order issues such as missing items, damage, delivery delays, and incorrect orders</li>
	<li>Maintain consistent brand voice across all customer communications</li>
</ul>

Shopify Operations

<ul>
	<li>Process refunds, replacements, and partial refunds accurately</li>
	<li>Create and manage discount codes and appeasements</li>
	<li>Edit orders (addresses, items, quantities) when appropriate</li>
	<li>Investigate order timelines, shipments, and fulfillment status</li>
	<li>Review fraud indicators and escalate when necessary</li>
	<li>Work directly inside order records to diagnose customer complaints</li>
	<li>Coordinate with fulfillment partners when corrections are required</li>
</ul>

Zendesk Documentation &amp; Reporting

<ul>
	<li>Accurately categorize tickets using fields, tags, and macros</li>
	<li>Escalate product quality issues with complete and organized details</li>
	<li>Identify patterns and recurring customer issues</li>
	<li>Help improve workflows, help center content, and macros</li>
</ul>

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