Executive Search is a method of selection and recruiting quality Managers and Executives by best matching their professional skills and work experience with client's requirements. We have an active and extensive data bank consisting of personnel who have answered to our previous searches and those who have sent their resumes. This type of search provides the quickest and most extensive list of candidates, especially for low to mid range executive positions.

Prismas Jamintara

Main Responsibilities :

<ul>
	<li>Drive organic B2B sales growth by actively sourcing, approaching, and converting new clients.</li>
	<li>Build and expand strong business networks, particularly in non-Java regions, to grow market reach.</li>
	<li>Conduct end-to-end sales activities: prospecting, pitching, negotiation, closing, and handover for execution.</li>
	<li>Maintain and develop existing clients to ensure repeat business while prioritizing new account acquisition.</li>
	<li>Generate and manage a healthy sales pipeline to consistently meet or exceed targets.</li>
	<li>Monitor market trends, competitor activities, and customer insights to identify new opportunities.</li>
	<li>Work closely with internal teams (operations, logistics, finance) to ensure smooth order fulfillment.</li>
	<li>Provide regular sales updates, pipeline status, and performance reports to line manager.</li>
	<li>Handle customer concerns professionally to maintain strong business relationships.</li>
</ul>

B2B Sales Executive

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by trusted international investors, it is our mission to make people’s lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

 

About this Position

We are looking for a Lead Upstream &amp; Processing House to strengthen Astro’s direct fresh produce sourcing ecosystem by building closer partnerships with farmers and upstream suppliers. This role combines field execution, operational leadership, and analytical decision-making to drive lower COGS, improve packing house efficiency, and ensure reliable, high-quality supply through a stronger direct sourcing network.

 

Job Description

As our Astronaut, your missions are:

<ul>
	<li>Lead Astro’s direct sourcing strategy by acquiring and managing partnerships with farmers, rural traders, and upstream vendors</li>
	<li>Conduct regular visit to horticulture production centers across Jabodetabek and West Java (Garut, Cianjur, Lembang, Pangalengan, Sukabumi) to identify farmers, rural traders, and cooperatives with vendor potential.</li>
	<li>Negotiate pricing and supply agreements to achieve lower COGS through more efficient direct sourcing</li>
	<li>Oversee packing house operations to improve fulfillment rate, production efficiency, and cost optimization</li>
	<li>Analyze operational, vendor, and inventory data to drive sourcing and supply chain decisions</li>
	<li>Monitor commodity pricing, harvest cycles, and market trends to support forecasting and sourcing strategy</li>
	<li>Lead and develop the Upstream &amp; Packing House team to ensure strong operational execution</li>
	<li>Drive process improvement initiatives in sourcing, vendor performance, and packing house operations</li>
</ul>

Lead Upstream & Processing House

<ul>
	<li>Design and set up a Logistic operation process focusing on Warehouse</li>
	<li>Coordinate with internal Operational and cross functional teams such as Product, Business Development, Marketing, and external parties on project and process flow operational improvement deliverables.</li>
	<li>Working closely with all Warehouses teams all around the Jabodetabek area.</li>
	<li>Ensure Operation on field excellence (directly on field).</li>
	<li>Ensure all Operations understand all processes and sop correctly be followed on field (inspection process).</li>
	<li>Ensuring project deliverables are delivered in timely manner.</li>
</ul>

Middle Mile Excellence Senior Associate

<ul>
	<li>Ensure outbound planning aligns with demand forecast and fulfillment targets</li>
	<li>Maintain high service level in order fulfillment (accuracy, speed, on-time dispatch)</li>
	<li>Collaborate with cross-function departments to resolve issues and control wastage</li>
	<li>Drive improvement in picking, packing, and dispatch efficiency</li>
	<li>Ensure compliance with cold chain, food safety, and 5S standards</li>
	<li>Optimize workflow to increase manpower productivity and operational</li>
	<li>
	Ensure discipline in SOP execution and safety compliance
	</li>
	<li>
	Monitor team productivity and accuracy
	</li>
</ul>

Senior Supervisor Outbound Fresh Warehouse

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

To enhance fulfillment needs by proactively sourcing career opportunities, streamlining the recruitment process through effective candidate screening, and maintaining robust corporate relations to achieve the institution’s placement and monitoring targets.

Recruitment and Selection Officer_Universitas Multimedia Nusantara

About this Position

The Category Manager (Meat) owns and manages the end-to-end performance of the meat category, ensuring optimal product assortment, quality, and availability to meet customer demand. This role leverages data-driven insights to optimize sales, inventory, and fulfillment while maintaining strong relationships with vendors. Additionally, the position drives category growth through continuous monitoring, strategic planning, and supplier collaboration.

 

Job Description

As our Astronaut, your missions are:

<ul>
	<li>Manage the Meat category, ensuring alignment with customer needs, quality standards, and business objectives.</li>
	<li>Analyze sales performance, market trends, and demand patterns to optimize product assortment and minimize overstock or slow-moving items.</li>
	<li>Manage product assortment, stock, and maintain fulfillment rate</li>
	<li>Build and maintain strong relationships with vendors to ensure consistent quality, pricing, and supply reliability.</li>
	<li>Lead Monthly Business Reviews (MBR) with key vendors to evaluate performance and identify growth opportunities.</li>
	<li>Identify and onboard new products or vendors to enhance the category portfolio and meet evolving business needs.</li>
	<li>Maintain end-to-end ownership of category BAU operations</li>
	<li>Collaborate cross-functionally with Operations, Supply Chain, Commercial, and Fulfillment teams to ensure seamless execution.</li>
</ul>

Meat Category Manager

PT Surya Artha Nusantara Finance (SANF) is a financial services company in Indonesia, primarily focused on providing financing solutions for the heavy equipment and transportation sectors. SANF is a joint venture between PT Astra International Tbk, one of Indonesia's largest conglomerates, and Marubeni Corporation, a major Japanese trading company.

SANF offers a variety of financial products, including leasing, consumer financing, and factoring, to support businesses in acquiring heavy equipment, trucks, and machinery. The company plays a significant role in industries like construction, mining, agriculture, and transportation, helping businesses manage their financial needs through customized financing solutions.

Let's join our Fun, Friendly, and Continuous Growth journey!

Surya Artha Nusantara Finance

<ul>
	<li>Responsible for the fulfillment of sales target by trying to find good business opportunities in Heavy Equipment Sector (Mining, Forestry, Agro, Construction, etc), Transportation Logistics, Productive Financing</li>
	<li>Maintaining, improving, and also increasing the quality of assets through continuous business relationship between supplier, customer, and business related community</li>
	<li>Responsible for looking for potential customers including new customers</li>
</ul>

Account Executive

3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.

PT InMotion Inovasi Teknologi

<ul>
	<li>Be the primary point of contact and build long-term relationships with customers</li>
	<li>Help customers through email, phone, online presentations, screen-share and in person meetings</li>
	<li>Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors</li>
	<li>Ensure the timely and successful delivery of our solutions according to customer needs and objectives</li>
	<li>Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis</li>
	<li>Monitor and analyze customer's usage of our product</li>
	<li>Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships</li>
	<li>Communicating with clients to understand their needs and explain product value</li>
	<li>Building relationships with clients based on trust and respect</li>
	<li>Collaborating with internal departments to facilitate client need fulfillment</li>
</ul>

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This measures ability to grasp and comprehend fully and completely explicit and implicit information of written communication.

Reading Comprehension

Account Manager IT

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

The Vendor Acquisition Senior Associate plays a key role in building and expanding ASTRO Farm’s vendor ecosystem to ensure optimal SKU availability (especially for Fresh product). This position is responsible for end-to-end vendor sourcing, evaluation, and activation, while maintaining strong fulfillment rates through structured onboarding and vendor scoring processes. This role is ideal for someone analytical, strong in negotiation, and eager to make a direct impact on supply growth.

Job Description:

<ul>
	<li>Conduct daily list generation and identify potential vendors aligned with SKU needs.</li>
	<li>Source, approach, and acquire new vendors to support business supply requirements.</li>
	<li>Manage end-to-end vendor onboarding, especially during the first 1–2 months of activation.</li>
	<li>Develop and implement vendor sourcing, vendor scoring, and onboarding procedures.</li>
	<li>Evaluate vendors based on pricing, production capacity, product quality, and supply model (first-hand / second-hand).</li>
	<li>Perform vendor background checks to ensure credibility and compliance.</li>
	<li>Maintain and improve SKU fulfillment rate through effective vendor acquisition strategies.</li>
	<li>Collaborate with internal teams to align vendor supply with business demand.</li>
</ul>

Vendor Acquisition Senior Associate

Didirikan pada tahun 2012, memulai bisnis sebagai penyedia layanan untuk ATM. Saat ini perusahaan mengembangkan solusi dan penyedia layanan multi-vendor, untuk menawarkan berbagai solusi dan layanan inovasi yang lebih luas.

VISI
Menghasilkan solusi dan layanan terbaik di bidang Layanan dan Konsultasi IT dengan upaya maksimal yang diarahkan pada kepuasan pelanggan.

MISI
Untuk membangun reputasi sebagai salah satu penyedia Solusi dan Layanan IT yang paling inovatif. Kami percaya dalam melakukan pekerjaan dengan cara yang paling efisien serta dengan metodologi yang kuat dan terstruktur, dengan evolusi bertahap dari kerja keras ke budaya kerja cerdas, untuk memenuhi kepuasan klien.

 
IT Consulting & Professional Services

To keep pace in the digital age while controlling costs and mitigating business risks, you can no longer depend on the past as a guide for the future. Leverage our consulting services and technology expertise to accelerate your business transformation and innovation strategies. We help you create and execute strategies to unlock opportunities, optimize processes, and uncover cost savings, with the offering as follow:

• Advisory Services. Our expert security consultants help you to secure your technologies by putting the right policies, processes, and architectures in place

• Architecture consulting services. Use existing and estimated future application traffic patterns to design a technology architecture for your organization. 

• Project and programmed management services. We support the successful execution of your IT projects using robust, proven project management methodologies.

•Application Customization and Programming Services. Our Developer expert could help you to provide the customization and enhancement of your existing applications.

 •QA and Automation Consultancy. Our QA and Automation expert will help you to ensure the quality of software development and deployment. Performing automated and manual tests to ensure the software created by developers is fit for purpose, include analysis of the software, and systems, mitigate risk and prevent software issues.

 

MITech

Incident Management

<ul>
	<li>Receive, log, categorize, and resolve IT incidents according to established procedures and SLA.</li>
	<li>Perform initial troubleshooting and provide first-level support for end-user issues.</li>
	<li>Monitor incident progress and ensure timely resolution</li>
</ul>

Service Request Fulfillment

<ul>
	<li>Handle user service requests related to hardware, software, operating systems, and IT services.</li>
	<li>Execute requests in accordance with company policies and service standards.</li>
</ul>

​​​​​​​User Access Management

<ul>
	<li>Process user access requests including creation, modification, and revocation of user accounts and permissions.</li>
	<li>Ensure all access requests comply with governance, security, and approval requirements.</li>
</ul>

​​​​​​​Windows Migration &amp; Deployment Support

<ul>
	<li>Perform setup, configuration, and deployment of laptops and desktops.</li>
	<li>Install, upgrade, and configure Windows 10 and Windows 11 operating systems.</li>
	<li>Support Windows Edition Migration activities and ensure successful deployment.</li>
	<li>Conduct post-installation verification and user readiness checks.</li>
</ul>

​​​​​​​Monitoring &amp; Escalation

<ul>
	<li>Perform initial monitoring of IT services and infrastructure alerts.</li>
	<li>Identify and escalate issues requiring Level 2 or Level 3 support.</li>
	<li>Coordinate with relevant technical teams to ensure issue resolution.</li>
</ul>

​​​​​​​Knowledge Management

<ul>
	<li>Utilize existing knowledge base articles to resolve common issues.</li>
	<li>Document troubleshooting steps and update knowledge base documentation when necessary.</li>
</ul>

​​​​​​​User Support

<ul>
	<li>Provide technical assistance and guidance to end users.</li>
	<li>Maintain high standards of customer service and communication.</li>
</ul>

Senior IT Support Engineer Windows Migration Project

Strategic Responsibilities:

<ul>
	<li>Develop and maintain strong partnerships with suppliers, leading commercial negotiations to secure competitive assortment, pricing, and trade terms.</li>
	<li>Analyze key business metrics to identify assortment gaps and growth opportunities, and formulate strategies to improve supplier and category performance.</li>
	<li>Collaborate closely with Supply Chain and Planning teams to optimize product availability, inventory levels, and revenue performance within the category.</li>
	<li>Utilize internal and external market data to support data-driven decisions that drive incremental sales and category growth.</li>
	<li>Serve as the primary point of contact for existing supplier partners and evaluate potential new partnerships.</li>
	<li>Curate and manage a compelling product portfolio that not only meets customer needs but also enhances the overall customer experience.</li>
	<li>BAU Responsibilities:</li>
	<li>Lead commercial negotiations with suppliers, focusing on revenue growth, COGS optimization, margin improvement, and promotional support.</li>
	<li>Manage and maintain supplier relationships, including handling key information, documentation, and updates related to suppliers.</li>
	<li>Coordinate with internal teams to ensure smooth end-to-end purchase order (PO) processes and supplier alignment.</li>
	<li>Plan and execute promotional activities with suppliers, including pitching initiatives and securing promotional support.</li>
	<li>Maintain supplier-related data within internal systems, including company information, points of contact, and relevant documentation.</li>
	<li>Monitor operational metrics such as order fulfillment, stock availability, and overall category performance.</li>
</ul>

Senior Category Manager Food

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by trusted international investors, it is our mission to make people’s lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

 

About this Position

We are looking for a Freelance SOP Deployment to support the development and implementation of operational SOPs across Hub &amp; Warehouse operations. This role will work closely with cross-functional stakeholders to create clear process documentation, support SOP socialization, and ensure operational procedures are properly implemented in the field.

 

Job Description

As our Astronaut, your missions are:

<ul>
	<li>Support the development and refinement of operational SOPs for fulfillment and warehouse processes.</li>
	<li>Create SOP documents end-to-end, including stakeholder alignment, flowcharts, process mapping, and procedure narratives.</li>
	<li>Collaborate with Hub &amp; Warehouse teams to gather information and validate operational procedures.</li>
	<li>Conduct SOP socialization sessions and support implementation monitoring during site visits.</li>
	<li>Ensure SOP documentation is properly formatted, organized, and version-controlled.</li>
	<li>Utilize digital/AI tools to improve documentation efficiency.</li>
</ul>

Freelance SOP Deployment

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

1. Performance Marketing

<ul>
	<li>Develop and execute paid media strategies across Meta, Google, TikTok, YouTube, marketplaces, and other digital platforms.</li>
	<li>Manage digital advertising budgets with strong focus on ROAS, CAC, CPL, and conversion efficiency.</li>
	<li>Optimize campaigns for lead generation, sales conversion, remarketing, and customer retention.</li>
	<li>Monitor campaign performance and continuously improve digital funnel effectiveness.</li>
</ul>

2. E-Commerce &amp; Marketplace Optimization

<ul>
	<li>Manage and optimize official stores across major marketplaces and e-commerce platforms.</li>
	<li>Improve product visibility, store conversion rate, customer trust, and platform ranking performance.</li>
	<li>Develop promotional campaigns, flash sales, campaign calendars, and marketplace growth strategies.</li>
	<li>Coordinate with operations, warehouse, and customer service teams to ensure smooth online fulfillment.</li>
</ul>

3. Website &amp; Landing Page Management

<ul>
	<li>Oversee company website performance, user experience, and conversion-focused landing pages.</li>
	<li>Ensure website supports branding, lead generation, B2B inquiries, and direct online sales.</li>
	<li>Collaborate with IT and design teams for website improvement, speed optimization, and system integration.</li>
	<li>Develop landing pages for campaigns, product launches, and lead capture optimization.</li>
</ul>

4. SEO &amp; Organic Growth

<ul>
	<li>Build long-term SEO strategy for website ranking, organic traffic growth, and brand discoverability.</li>
	<li>Optimize product pages, content structure, keyword strategy, and technical SEO performance.</li>
	<li>Improve search visibility across search engines and marketplace platforms.</li>
	<li>Support content marketing strategies for sustainable inbound traffic generation.</li>
</ul>

5. Data &amp; Analytics

<ul>
	<li>Establish digital dashboards for performance tracking across all online channels.</li>
	<li>Analyze campaign performance, customer behavior, sales conversion, and customer journey insights.</li>
	<li>Use CRM, analytics tools, and reporting systems for data-driven marketing decisions.</li>
	<li>Provide regular reports and strategic recommendations to Head of Commercial &amp; Marketing.</li>
</ul>

Digital Marketing Manager

Hadley Designs is a vibrant, creative female-owned business dedicated to enriching everyday life and special moments through beautifully crafted stationery. Founded by Becca Hadley, who expertly balances design work with raising four children, the company has flourished for over a decade. With a heartfelt focus on education and organization, Hadley Designs offers a wide range of lovely educational posters, school supplies, homework trackers, and behavioral tools designed to support children’s learning and development in engaging ways.

Serving more than 2,000,000 happy customers and boasting over 100,000 five-star reviews, Hadley Designs combines creativity and practicality across a diverse portfolio of over 1,500 meticulously designed products. Their bestsellers include calendars, planners, educational posters, chore charts, and certificates of achievement - all crafted to bring joy, motivation, and organization to families and educators alike.


Hadley Designs

Also known as: Shopify Operations Manager | Ecommerce Operations Lead | Customer Experience Operations Manager

This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end.

Your mission is simple and powerful. Ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase.

Your Core Focus

<ul>
	<li>Take full ownership of Shopify store operations and customer experience</li>
	<li>Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging</li>
	<li>Standardize shipping, split shipment, and pre-order communication across all touchpoints</li>
	<li>Build and document SOPs for all operational workflows</li>
	<li>Implement systems and automations that reduce manual work and customer confusion</li>
</ul>

What You’ll Do

Customer Experience Management (Daily)

<ul>
	<li>Respond to customer inquiries via Shopify inbox and social channels</li>
	<li>Process refunds, reships, cancellations, and order updates</li>
	<li>Triage and resolve support tickets based on urgency</li>
	<li>Identify patterns in customer feedback and recommend improvements</li>
	<li>Ensure all communication is clear, accurate, and aligned with current messaging</li>
</ul>

Order Operations and Fulfillment (Daily)

<ul>
	<li>Monitor order flow across Shopify, Base, and Amazon MCF</li>
	<li>Resolve failed orders, inventory issues, and discrepancies</li>
	<li>Coordinate with fulfillment teams to ensure timely delivery</li>
	<li>Manage split shipments, pre-orders, and out-of-stock scenarios</li>
	<li>Track and resolve missing or delayed packages</li>
</ul>

Store Integrity and Accuracy (Weekly)

<ul>
	<li>Audit the website for broken links, incorrect pricing, and outdated promotions</li>
	<li>Ensure consistency across product pages, landing pages, and collections</li>
	<li>Validate all messaging related to shipping and pre-orders</li>
	<li>Support promotion setup and ensure backend accuracy</li>
</ul>

Systems, SOPs, and Automation (Weekly)

<ul>
	<li>Build and maintain SOPs for recurring workflows</li>
	<li>Identify inefficiencies and implement automation using tools like Shopify Flow</li>
	<li>Optimize customer service platforms such as Gorgias</li>
	<li>Improve post-purchase experience and operational workflows</li>
	<li>Support system cleanup and tool evaluation</li>
</ul>

Growth Operations and Reporting (Weekly)

<ul>
	<li>Deliver weekly Shopify performance reports</li>
	<li>Track key metrics such as CAC, LTV, and funnel performance</li>
	<li>Identify trends, anomalies, and risks early</li>
	<li>Ensure data accuracy for decision-making</li>
</ul>

Compliance and Risk Management (Weekly)

<ul>
	<li>Maintain compliance across ADA, privacy policies, and tracking regulations</li>
	<li>Review product pages and campaigns for compliance risks</li>
	<li>Ensure all required tools and disclosures are functioning properly</li>
	<li>Stay updated on platform policies and changes</li>
</ul>

AI and Automation Ownership (Ongoing)

<ul>
	<li>Identify repetitive tasks and convert them into automated workflows</li>
	<li>Use AI tools to improve efficiency in customer service and operations</li>
	<li>Build prompt libraries and scalable systems</li>
	<li>Continuously reduce manual workload while maintaining accuracy</li>
</ul>

How Success Is Measured

<ul>
	<li>Reduction in support ticket rate per 1000 orders</li>
	<li>Reduction in reshipment rate per 1000 orders</li>
	<li>Zero compliance issues</li>
	<li>At least one new AI automation implemented per week</li>
	<li>Zero reported issues with broken links, incorrect promotions, or inaccurate information</li>
</ul>

Shopify DTC Operations Manager

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


The Customer Operations Specialist (Specialty &amp; Alternative Channels) is responsible for end-to-end execution of customer order management for specialty, convenience, and foodservice accounts (e.g., Coremark, Nassau, Starbucks, and other convenience channels).

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

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