information technology services business process services digital support services

3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.

PT InMotion Inovasi Teknologi

<ul>
	<li>Provide excellent response to all user requests that come from all communication media such as phone calls, email, or direct communication.</li>
	<li>Handling client complain.</li>
	<li>Logging the support calls.</li>
	<li>Conducting the general diagnostic and troubleshooting functions.</li>
	<li>Assisting in software maintenance.</li>
	<li>Communicating with other divisions to analyze the outstanding issue and provide solutions.</li>
	<li>Performing standard repairs.</li>
	<li>Analyzing the failures according to the established procedures and taking the appropriate action.</li>
	<li>Create weekly reports and summaries of outstanding issues for clients and management.</li>
	<li>Coordinating maintenance schedule to clients and related parties.</li>
</ul>

Product Support Services

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Provide comprehensive administrative and academic support services to lecturers, students, and students’ parents by responding to inquiries, coordinating communication, and assisting with academic-related needs.</li>
	<li>Ensure that all lecture and learning activities are well-organized, efficiently managed, and run smoothly in accordance with institutional policies and schedules.</li>
</ul>

Academic Administrative Services Support_Universitas Multimedia Nusantara

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<ul>
	<li>Lead and develop three core functions under People Services (People Operations – Payroll, Compensation &amp; Benefits, HRIS; General Affairs &amp; IT Support – Including Health, Safety &amp; Environment (HSE); Industrial Relations – Employee relations, compliance, and government liaison).</li>
	<li>Ensure payroll accuracy and compliance across employees, daily workers, and mitra.</li>
	<li>Strengthen Industrial Relations by managing employee relations, resolving disputes, and maintaining strong partnerships with authorities and external stakeholders.</li>
	<li>Drive operational excellence, standardize policies, and ensure compliance with Indonesian labor laws.</li>
	<li>Build and maintain a safe, efficient, and productive workplace ecosystem. This includes office and asset management, vendor relations, IT support systems, and Health, Safety &amp; Environment programs that protect and empower our teams.</li>
	<li>Collaborate with cross-functional teams (Finance, Legal, and People Partners) to align People Services with business needs.</li>
	<li>Design and optimize scalable HR systems, tools, and processes for efficiency and automation.</li>
	<li>Lead continuous improvement projects that make Astro faster, more efficient, and more people-centric.</li>
	<li>Lead and grow a high-performing, psychologically safe, and trusting team that delivers excellence at scale.</li>
</ul>

Senior Lead People Services and Industrial Relations

WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.

Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.

Our vision is to build the premier technology and customer focused customer operation in the Philippines.

WAGMI Solutions

<ul>
	<li>Create strategies to identify trends, fluctuations in business objectives and partner relationships through actionable reports to achieve:</li>
	<li>80% partners sold and delivered PS engagements globally</li>
	<li>&gt; 90% opportunities with an established criteria to be flagged and notified to Services teams on time</li>
	<li>&gt; 95% accuracy in SFDC Partner and PS deployed opportunities</li>
	<li>Training credits tracking and backlog process</li>
	<li>Maintain and update information relevant for post-sales partner driven programs such as ATP,</li>
	<li>PLS and Specialized Services partners.</li>
	<li>Build and maintain strong, long-lasting relationships with sales teams and partner teams.</li>
	<li>Understand client needs and objectives to effectively generate information about partners’ services and solutions</li>
	<li>Track PLS partners performance metrics, analyze data to identify areas of improvement and provide regular updates and reports to senior management on partners’ progress and achievements</li>
	<li>Become a single point of contact for the Services team related to information accuracy and data projections</li>
	<li>Escalate internally to ensure accurate information is provided by the Sales and Channel teams</li>
	<li>Ensure end of project documentation is shared with the customer and the organization</li>
	<li>Keep a close alignment with the Channel team to inform them on the progress made</li>
	<li>Assist in the development of internal processes to enhance partner programs</li>
	<li>Work with the larger CSG team to ensure client satisfaction by providing exceptional service and support throughout the sales process and beyond</li>
	<li>Work with the Partner Success team to address any client concerns or issues in a timely and professional manner</li>
</ul>

Partner Services Representative

PT Mitra Talenta Grup is a strategic partner that helps organizations deliver the right solutions through Training, Talent Solutions, and Technology Solutions. Established in 2018, Celerates has been trusted by various organizations to strengthen team competencies, manage top talent, and deliver innovative, adaptive technology solutions.

With a strategic and relevant approach, Celerates designs each service to address today’s business challenges while enabling companies to seize future opportunities. By integrating people development, talent management, and technology, Celerates supports organizations in building sustainable growth and long-term competitiveness.

PT Mitra Talenta Group

<ol>
	<li>Analyze and evaluate existing business processes to identify improvement opportunities and system enhancement needs</li>
	<li>Gather, analyze, and document business and system requirements from stakeholders</li>
	<li>Translate business requirements into functional specifications and clear documentation for technical teams</li>
	<li>Conduct process mapping, workflow analysis, and gap analysis between business needs and system capabilities</li>
	<li>Collaborate with development, QA, and product teams to ensure solutions meet business objectives</li>
	<li>Support system integration analysis and ensure smooth data flow between systems</li>
	<li>Perform data analysis and validation using SQL or other analytical tools</li>
	<li>Participate in UAT (User Acceptance Testing) to ensure system functionality aligns with business requirements</li>
	<li>Prepare and maintain project documentation, including BRD, functional specification documents, and user guides</li>
	<li>Communicate project progress, issues, and recommendations to stakeholders</li>
</ol>

IT Business Process Analyst

- Identify, analyze, and improve existing processes to enhance efficiency, quality, and productivity. 
- Develop and implement new processes that streamline operations and reduce waste. 
- Ensure that all processes comply with quality standards and regulations. 
- Conduct regular audits and reviews to maintain high standards of operation. 
- Collect and analyze data to identify trends, bottlenecks, and areas for improvement. 
- Use data-driven insights to inform decision-making and process optimization. 
- Lead and manage process improvement projects from initiation to completion. 
- Coordinate with cross-functional teams to ensure project success. 
- Develop training programs to educate staff on new processes and best practices. 
- Provide ongoing support and coaching to ensure proper implementation of process improvements. 
- Establish key performance indicators (KPIs) to measure process efficiency and effectiveness. 
- Monitor and report on performance metrics to stakeholders.

Process Excellence Associate

PT DIDIMAX BERJANGKA merupakan Best Forex Education Broker Indonesia 2025 oleh CNBC INDONESIA
DIDIMAX Telah Berdiri Sejak Tahun 1999. dan Saat ini Telah 26+ Tahun di Pasar. DIDIMAX Menyediakan Layanan Edukasi Belajar Trading Forex Secara Gratis. DIDIMAX Platform Trading yang Cocok untuk Trader Pemula

PT. Didi Max Berjangka beroperasi berdasarkan ijin dan berada di bawah pengawasan BAPPEBTI, merupakan perusahaan yang telah diakui baik dari sisi kepatuhan terhadap hukum maupun kinerja keuangan dan prestasi.

PT. Didi Max Berjangka fokus memberikan edukasi dan pelayanan yang berkualitas sesuai dengan standar perdagangan berjangka internasional serta didukung olah para profesional yang berpengalaman di industri berjangka. PT. Didi Max Berjangka adalah broker pemenang penghargaan  "Best Forex Education Broker Indonesia 2018" Dari Global Banking and Finance U.K

PT DIDIMAX BERJANGKA

Tanggung Jawab Utama:

1. Perencanaan &amp; Strategi Digital

- Menyusun strategi pemasaran digital untuk meningkatkan brand awareness, traffic, dan leads.

- Melakukan riset market, audiens, serta tren digital terbaru.

2. Content Management

- Membuat dan mengelola konten untuk social media, website, dan platform digital lainnya.

- Bekerja sama dengan desain/kreatif untuk menghasilkan konten visual yang menarik.

3. Social Media Management

- Mengelola akun social media perusahaan (IG, TikTok, FB, X).

- Membuat kalender konten dan melakukan posting terjadwal.

- Menganalisis performa konten dan membuat improvement.

4. Data Analysis

- Memantau dan menganalisis insight media sosial

- Menyusun laporan marketing secara rutin untuk manajemen.

- Branding &amp; Community Engagement

- Menjaga konsistensi branding di seluruh platform digital.

- Melakukan interaksi dengan audiens, membalas komentar, dan membangun komunitas online.

- Kolaborasi &amp; Influencer Marketing

- Mengatur kerja sama dengan influencer, KOL, dan media partner.

- Mengukur efektivitas campaign kolaborasi.

Digital Marketing

<ol>
	<li>Handle routine incidents and service requests, coordinating resolutions to ensure minimal business disruption - Ensure consistent service delivery and adherence to ITSM standards.</li>
	<li>Lead process adherence for incident, problem, and change management.</li>
	<li>Provide mentorship/guidance to support teams on best operational practices.</li>
	<li>Conduct root cause analysis for service disruptions and ensure preventive measures are implemented.</li>
	<li>Maintain detailed service documentation, including incident reports, service requests, and change logs.</li>
	<li>Generate detailed reports on service performance, highlighting key metrics and areas for improvement.</li>
	<li>Manage workload planning, shift scheduling, and ensuring adequate service coverage (including 24/7 operations if required).</li>
	<li>Manage SLA, performance dashboards, and team KPIs.</li>
</ol>

Service Desk & Support Manager Corporate IT & IS

Tentang perusahaan :

Perusahaan kami berdiri lebih dari 25 tahun yang bergerak di bidang Industri Alumunium dan peleburan Zinc. Agar lebih dekat dengan pelanggan kami, kami memiliki dua lokasi di bagian Barat yang berada di kota Tangerang dan di bagian Timur berada di kota Karawang. Untuk memberikan kualitas terbaik dalam setiap produk kami, kami memiliki fasilitas teknologi manufaktur yang lengkap, diantaranya : CMM, Spectrometer Machine, Roughness Tester, CRM, OVM, Tensile Test Machine, Jet Cool System, Burnishing Roller, X-Ray Inspection, dll.

Brief Company Profile :

Year of Establishment : 8 August 1990
Core Business : Die Casting, Machining, Assembling and Painting
Product Range : Automotive Parts, Electronic Products and General Purpose Products
Human Resource Development : 5S, Kaizen, Supervisory Development & Training


PT Sinar Alum Sarana

<ul>
	<li>Melakukan komunikasi dengan customer dan prospective customer</li>
	<li>Melakukan komunikasi dan negoisasi dengan customer</li>
	<li>Melakukan follow up/kunjungan ke customer terkait RFQ</li>
	<li>Melakukan monitoring approval quotation dari customer</li>
	<li>Meninjau dan mengevaluasi manufacturing study, time study serta feasibilty study</li>
	<li>Mengidentifikasi semua persyaratan customer yang ditetapkan pada drawing</li>
	<li>Monitoring list RFQ</li>
	<li>Membuat resume cost comparison</li>
	<li>Membuat laporan bulanan sesuai dengan kinerja</li>
	<li>Melakukan cross check resume survey kepuasan pelanggan</li>
	<li>Monitoring PO export dan konfirmasi ke PPIC</li>
	<li>Membuat prosedure/IK baru jika diperlukan</li>
	<li>Melakukan evaluasi terhadap mutu hasil kerja team</li>
	<li>Melakukan perbaikan untuk meningkatkan mutu hasil pekerjaan team</li>
	<li>Update Job desc dan skill matrik bawahan</li>
	<li>Menjalankan program 5S, Kaizen, dan QCC</li>
</ul>

Process And Manufacturing Cost Supervisor

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

<ul>
	<li>Digital Strategy &amp; Omnichannel Growth: Develop and implement an integrated digital strategy covering e-commerce, website, and mobile apps to maximize traffic, conversion, and retention.</li>
	<li>E-Commerce Performance &amp; Optimization: Manage online stores across marketplaces and direct-to-consumer platforms, optimize product listings, campaigns, and promotions to achieve revenue targets.</li>
	<li>Website &amp; Mobile App Management: Oversee UX/UI improvements, SEO/SEM, analytics tracking, and conversion funnel optimization across the website and mobile applications.</li>
	<li>Performance Marketing &amp; Media Buying: Plan, execute, and optimize paid media campaigns (Google, Meta, TikTok, DSP) focused on driving sales and app installs with measurable ROI.</li>
	<li>Content, Social Media &amp; CRM Integration: Lead digital content strategy, social media engagement, influencer partnerships, and CRM-based marketing automation for personalized customer journeys.</li>
	<li>Data &amp; Marketing Analytics: Use analytics dashboards (GA4, Meta, CRM data) to monitor performance, track customer behavior, and refine marketing decisions through actionable insights.</li>
	<li>Budget Management &amp; ROI Tracking: Develop, manage, and optimize digital marketing and e-commerce budgets to ensure efficiency and profitability.</li>
	<li>Team Leadership &amp; Cross-Functional Collaboration: Build and guide a cross-functional digital team (SEO, ads, design, e-commerce ops) and collaborate with IT, Brand, and Sales for unified execution.</li>
</ul>

Digital Marketing Manager

PT. Media Mitrakarya Indonesia (PTMMI) is an event and digital company that serves the mining industry in Indonesia. PTMMI hosts events that combine live and virtual activations, networking and digital lead generation. We create influential content that engages delegates, readers and establish a brand as industry  thought leaders. Our goal is to connect  global mining companies to engage with the Indonesian mining community.

PT Media Mitrakarya Indonesia

Key Responsibilities:

<ul>
	<li>Plan and manage budgets for integrated digital marketing campaigns, including email marketing, social media, website management, WhatsApp blasting, mobile applications, and SEO/SEM initiatives.</li>
	<li>Develop and execute marketing content, including email campaigns (e.g., Mailchimp) and social media content for LinkedIn and Instagram.</li>
	<li>Create, edit, and publish content across company social media platforms (Instagram, LinkedIn, and YouTube).</li>
	<li>Set up and manage email marketing campaigns, including audience segmentation, targeting, automation workflows, and analytics tracking.</li>
	<li>Monitor, analyze, and evaluate digital marketing performance based on established KPIs and metrics, providing data-driven insights and recommendations.</li>
	<li>Stay updated with digital trends and recommend innovative strategies to enhance brand visibility and engagement.</li>
</ul>

Digital Marketing Executive

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ol>
	<li>Mendukung implementasi strategi digital marketing</li>
	<li>Meningkatkan jumlah agent register melalui digital campaign dan aktivitas promosi yang terarah</li>
	<li>Mendukung proses onboarding new agent virtual hinggal aktif menghasilkan lead</li>
	<li>Berkolaborasi dengan tim internal dalam perencanaan dan pembuatan konten sesuai target segmentasi</li>
	<li>Membuat laporan terkait efektivitas program akuisisi dan onboarding agent</li>
</ol>

Digital Acquisition Internship

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>Conduct tracking, follow-up, collection, and reconciliation of transactions.</li>
	<li>Proactively contact suppliers as needed to ensure payment of outstanding invoices and enable swift payment</li>
	<li>Review account payable requests on a daily basis by comparing the information needed and submitted by agents</li>
	<li>Fixing the sale/refund billing discrepancy and ensuring all invoiced correct.</li>
	<li>Ensure all supplier invoices are received on time to meet our payment schedules</li>
	<li>Carefully follow instructions and pre-established guidelines to perform assigned tasks</li>
	<li>Ensure that all work is processed according to the team’s minimum standard.</li>
	<li>Report any issues or system limitations to the direct supervisor</li>
	<li>Match all invoices to the corresponding order and purchase order</li>
	<li>Ensure correct and complete setup of new suppliers in our Purchasing system (Lookout) and Accounting system (Xero)</li>
	<li>Submit costings or segments in our client's system (Tramada)</li>
</ul>

Finance Support

NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia.

NTT Ltd. is a leading global technology services company. Working with organizations around  the  world,  we  achieve  business  outcomes  through  intelligent  technology solutions.  For  us,  intelligent  means  data  driven,  connected,  digital  and  secure.  Our global  assets  and  integrated  ICT  stack  capabilities  provide  unique  offerings  in  cloud-enabling   networking,   hybrid   cloud,   data   centers,   digital   transformation,   client experience, workplace, and cybersecurity. As a global ICT provider, we employ more than 50,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future. 

NTT  Ltd.  helps  client  by  deliver  a  secure  and  connected  future  that  empowers  our people, clients, and communities. We’ve focused on market feedback to define our market aspiration which is to be a long-term strategic partner for our clients around the world by enabling their digital transformation, with our global capabilities, expertise and full-stack technology services delivered through our integrated services platform.

Visit us at services.global.ntt

NTT INDONESIA TECHNOLOGY 

Skills:

<ul>
	<li>Proficient in Windows OS, Linux OS, and Office 365.</li>
	<li>Understanding of security tools.</li>
	<li>Ability to use remote desktop devices, ticketing systems, and basic log monitoring.</li>
</ul>

Requirements:

<ul>
	<li>Willingness to work in a shift system.</li>
	<li>Mandatory to follow applicable Standard Operating Procedures (SOPs).</li>
	<li>Mandatory to comply with working hour regulations and maintain a neat appearance in accordance with BRI's provisions.</li>
</ul>

IT Support

PT. Prima Vista Solusi is one of the leading payment technology in Indonesia, supporting major financial institutions and retailers in Asia Pacific.

With over 500 technical staff strengths in over 50 cities nationwide, we are committed to work in partnership with reputable financial institutions enable the latest technology innovations boost the growth of electronic payment in Indonesia. 

PT. Prima Vista Solusi

<ul>
	<li>Assist the operational team (helpdesk) in overcoming problems that cannot be resolved such as problems from merchants that are not related to hardware issues, and transaction testing (EDC TID Dummy) as validation of problems.</li>
	<li>Assist the operational team in overcoming the constraints of the tools being used, such as the use of W-track, TAMS, (atome upload profiling) and Vericentre (TMS).</li>
	<li>Monitoring and analyzing NOC, related to: Payment system applications (NAC, TLE, Poshub, HLE, MSA, Batching Report, Bank SFTP report), network connection links to Banks and Non-Bank Institutions and performance servers.</li>
	<li>Document incoming incident reports to facilitate the investigation process (eg EDC bugs, etc.).</li>
</ul>

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