EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

Role Objective: 
Act as the primary point of contact for students, ensuring excellent service quality, fostering strong relationships, and guiding them through their learning journey. This role involves managing student accounts, providing personalized course consultations, and driving retention through renewals and engagement initiatives.

Key Responsibilities:

<ul>
	<li>Serve as a dedicated account manager for students, ensuring a smooth and fulfilling learning experience.</li>
	<li>Build and maintain strong relationships with students through regular check-ins and progress tracking.</li>
	<li>Guide students in achieving their learning goals by offering tailored course recommendations.</li>
	<li>Manage student account renewals and drive loyalty program participation.</li>
	<li>Collaborate with internal teams to enhance student satisfaction and retention.</li>
	<li>Organize and oversee engagement events at the learning center to foster a supportive community.</li>
</ul>

Relationship Management

Persuasion and Negotiation

Sales and Marketing Knowledge

Public Speaking

Customer Service

Communication Skills

Service Consultant

PT Royal Trust adalah perusahaan perdagangan yang berdiri sejak tahun 2005 dan telah memiliki ijin resmi dari BAPPEBTI dan sudah menjadi keanggotaan pada Bursa Berjangka Jakarta (BBJ) dan Kliring Berjangka Indonesia (KBI).

PT Royal Trust yang bergerak dibidang Perdagangan Berjangka Multilateral dan Perdagangan Berjangka Derivatif produk-produk yang diperdagangkan meliputi dari Emas Loco London, Foreign Exchange (Forex) dan Cross Rate.

Sebagai salah satu perusahaan perdagangan berjangka terkemuka di Indonesia, perusahaan ini telah diakui baik dari sisi kepatuhan terhadap hukum maupun kinerja keuangan dan prestasi lainnya.

Dalam aktivitas perdagangan, PT Royal Trust berpijak pada nilai-nilai profesionalisme, edukasi dan pelayanan yang berkualitas sesuai dengan standar perdagangan berjangka nasional dan internasional serta didukung oleh para professional yang berpengalaman di industri berjangka.

Melalui penyediaan informasi dan layanan berkualitas, PT Royal Trust berupaya menjaga tingkat kepuasan nasabah.

Visi
Menjadi perusahaan perdagangan berjangka dengan pangsa pasar yang luas khususnya ditingkat Nasional dengan menciptakan Image of Transparent Investment.

Misi
- Berusaha berperan aktif dalam mensosialisasikan Bursa Berjangka agar dapat diterima masyarakat dengan baik.
- Aktif dalam membangun Industri Berjangka yang transparan, kredibel, dan berintegritas.
- Memberi pelayanan purna waktu dengan sumber daya manusia yang kompeten dan profesional.

PT. Royal Trust

<ul>
	<li>Melayani complaint dan kebutuhan client</li>
	<li>Melakukan report terkait complaint dan kebutuhan client kepada divisi terkait</li>
	<li>Memberikan informasi yang lengkap seputar produk perusahaan sesuai kebutuhan pelanggan, calon pelanggan, dan non-pelanggan.</li>
	<li>Menjawab pertanyaan yang berkaitan dengan kebijakan, prosedur, dan aturan yang berlaku di perusahaan.</li>
	<li>Menjadi perantara pelanggan dan perusahaan dengan cara meneruskan keluhan</li>
</ul>

Berdiri pada tahun 2011, PT Unggul Mitra Solusi atau lebih dikenal dengan Unggul Solusi adalah perusahaan IT (Teknologi Informasi) yang berdomisili di Jakarta. Kami mengembangkan beragam aplikasi modern dan website e-commerce untuk mempermudah kegiatan operasional dan meningkatkan penjualan.

Aplikasi-aplikasi yang kami ciptakan dipercaya oleh berbagai perusahaan di Indonesia, Australia dan Singapura untuk menopang kegiatan usaha mereka.

Berbekal pengalaman yang kami punya, kami mengerti kebutuhan Anda dan dapat mengembangkan aplikasi untuk mengatasi permasalahan yang Anda hadapi.

OUR VISION
Menjadi perusahaan Teknologi Informasi pilihan pelaku usaha dan korporasi.

OUR MISSION
1. Menjadi mitra handal yang terpercaya untuk mewujudkan visi dan misi client.

2. Memberikan solusi Teknologi Informasi yang modern dan berkualitas.

3. Berkomitmen mengembangkan kemampuan karyawan dan memberikan penghargaan yang sesuai kepada karyawan yang berprestasi.

Unggul Solusi

<ul>
	<li>Answering questions about company's products or services</li>
	<li>Handling customer complaints</li>
	<li>Resolving issues and troubleshooting technical problems</li>
	<li>Ensuring end-products meet customer expectations</li>
	<li>Processing orders and transactions</li>
	<li>Providing on-site training to customers</li>
	<li>Other related jobs and responsibilities</li>
</ul>

Customer Service Officer

Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

<ul>
	<li>Provide first-line technical support to internal and external users (if applicable) via phone, email, or in person. 
	 </li>
	<li>Diagnose and troubleshoot hardware, software, and network problems. 
	 </li>
	<li>Resolve common issues independently using established protocols and knowledge base resources. 
	 </li>
	<li>Escalate complex or unresolved issues to senior technicians or other relevant teams. 
	 </li>
	<li>Document support interactions and solutions for future reference. 
	 </li>
	<li>Maintain and update knowledge base articles with new information and solutions.</li>
</ul>

IT Service Desk

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>Manage and execute basic service requests for solution implementation</li>
	<li>Prioritize tasks based on urgency and service level agreements</li>
	<li>Use internal tools (e.g., GOT and Maestro) to track and deliver assignments</li>
	<li>Follow established processes and escalate issues when needed</li>
	<li>Collaborate with senior team members for guidance on complex tasks</li>
</ul>

Service Delivery Associate

What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

You will play a pivotal role in driving growth for Voluntrip and Kitabisa Experience through strategic partnerships and running meaningful offline and online activities.

You will contribute to our mission of making volunteering fun and feel good, do good also meaningful with some responsibilities:

<ul>
	<li>Handling Program Voluntrip and Kitabisa Experience </li>
	<li>Partner Acquisition </li>
	<li>Focus on increasing revenue </li>
	<li>Preparing Budget, Concept and other details</li>
	<li>Control and Monitoring Event </li>
	<li>Creating Creative Idea Voluntrip and Kitabisa Experience</li>
</ul>

Project Service Voluntrip

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh. </li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ol>

Customer Service Branch Depok

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Tangerang

Toyota Astra Financial (TAF) was established by Astra International and Toyota Financial Services Corporation as a financial company and part of both Astra Group and Toyota value chains to provide financing solutions which support automotive sales in Indonesia.

Offers varieties of financing facilities, primarily focused on financing vehicles, with the option of conventional or sharia financing according to customer needs.

TAF develops a reliable service network based on good relationship with dealers, digitalization for more optimal access and connectivity in the business ecosystem, as well as agile organization with embedded risk management lifestyle.

Build Your Future with TAF!
1.	Health insurance for all TAF Employees
2.	Training and promotion chance in all TAF business sectors
3.	A positive working environment that promotes employee safety, growth, and goal attainment

Vision
Preferred financing solution for Toyota ownership through service excellence.

Mission
1.	To provide best value to customers
2.	Being a partner of Toyota to achieve long term success
3.	To provide sustainable value creation to stakeholders
4.	Being an employer of choice
5.	To share prosperity to community

Toyota Astra Financial Services

1. Develop and conceptualize the industrial relations framework in alignment with company policies and government regulations, including management commitment. 
2. Resolve industrial relations issues between the company, employees, or third-party partners, ensuring compliance with company regulations. 
3. Prepare and provide assistance to parties involved in labor-related matters, ensuring understanding and adherence to relevant laws 
4. Monitor and facilitate the implementation of internal work relationship programs between employees and management. 
5. Facilitate, monitor, and evaluate employee engagement programs, including mandatory national events, company events (such as anniversaries, employee gatherings, religious events), and employee programs at branches or headquarters (such as sports and other activities). 
6. Facilitate, monitor, and evaluate employee engagement programs, including mandatory national events, company events (such as anniversaries, employee gatherings, religious events), and employee programs at branches or headquarters (such as sports and other activities). 
7. Evaluate the labor regulations and company regulations and socialized it to employees. 
8. Conduct employee termination processes, including handling exit interviews, disputes, and labor issues. 
9. Lead and manage employee engagement surveys and programs to enhance employee involvement and satisfaction within the organization

Analyzing Data

Legal Writing

Attention to Detail

Problem Solving

Critical Thinking

HR Industrial Relation Analyst

<ul>
	<li>Participate in a 12-month Management Trainee Program designed to groom you into an operational leader within the company.</li>
	<li>Demonstrate exceptional aptitude in learning, planning, leading, and executing tasks to qualify for the program.</li>
	<li>Engage in comprehensive training modules to develop a deep understanding of various aspects of the company's operations.</li>
	<li>Collaborate with experienced professionals and mentors to gain insights into leadership and management practices.</li>
</ul>

Management Trainee

<ul>
	<li>Mensosialisasikan produk dan layanan, membina hubungan baik dengan dealer Toyota &amp; Daihatsu untuk meningkatkan pencapaian sales target.</li>
	<li>Menjalankan aktivitas penunjang penjualan (mendukung pameran, showroom event, dll) untuk meningkatkan pencapaian sales target.</li>
	<li>Menindaklanjuti prospek customer Repeat Order (RO) / Additional Order (AO) yang berasal dari Tele Marketing (TM)</li>
	<li>Membuat simulasi kredit dan melakukan negosiasi, baik dengan dealer maupun calon pelanggan, untuk mendapatkan aplikasi pembiayaan pelanggan.</li>
	<li>Melakukan proses survei (wawancara dengan narasumber, pengamatan lingkungan dan mengambil gambar) serta membuat dan menyerahkan laporan hasil survei</li>
	<li>Melengkapi data aplikasi pembiayaan dan dokumen pendukungnya, termasuk melakukan konfirmasi melalui telepon, proses data entry, dan inisiasi untuk menunjang proses analisa kredit yang cepat dan akurat.</li>
	<li>Bertanggung jawab atas kebenaran dan kesesuaian dokumen dan data yang terkait dengan data pelanggan dan data kendaraan.</li>
	<li>Melakukan pemantauan status aplikasi pembiayaan agar mencapai target SLA yang ditetapkan.</li>
	<li>Memonitor status aplikasi backlog untuk mencapai target penjualan yang ditetapkan.</li>
	<li>Menginformasikan hasil keputusan kredit kepada pihak-pihak terkait, serta menindaklanjuti dokumen tambahan apabila terdapat data informasi yang perlu dilengkapi.</li>
	<li>Mencetak dokumen kontrak, menjelaskan isi kontrak kepada pelanggan, meminta tanda tangan dokumen kontrak dan mendokumentasikan foto tanda tangan kontrak bersama pelanggan (debitur) untuk memastikan kesesuaian dengan prosedur.</li>
	<li>Menindaklanjuti dokumen kelengkapan kendaraan dan dokumen tagihan dari dealer untuk memastikan kelancaran proses pembayaran kendaraan ke dealer (disburse).</li>
	<li>Memastikan sistem integrasi akuisisi (B2B) dengan dealer terlaksana dengan baik.</li>
	<li>Mengarahkan dan memberikan penjelasan cara pembayaran angsuran kepada pelanggan untuk memastikan cara bayar yang efektif dan efisien.</li>
	<li>Memberikan informasi dan mengarahkan pelanggan untuk mengunduh aplikasi konsumen TAF.</li>
	<li>Memonitor pembayaran selama periode waktu tertentu sesuai dengan parameter yang ditetapkan oleh perusahaan dan bekerjasama Kelancaran pembayaran angsuran dengan fungsi AR management untuk memastikan agar pelanggan yang telah jatuh tempo memenuhi kewajibannya. 
	 </li>
</ul>

Sales Officer Bandung

Sales Survey Officer Palu

<ol>
	<li>Membuat simulasi kredit dan melakukan negosiasi, baik dengan dealer maupun calon pelangan, untuk mendapatkan aplikasi pembiayaan pelanggan.</li>
	<li>Melengkapi data aplikasi pembiayaan dan dokumen pendukungnya, termasuk melakukan konfirmasi melalui telepon, proses data entry, inisiasi, dan scan dokumen ke docushare untuk menunjang proses analisa kredit yang cepat dan akurat.</li>
	<li>Memonitor status aplikasi pembiayaan untuk memastikan proses persetujuan kredit mencapai target SLA yang ditetapkan.</li>
	<li>Menginformasikan hasil keputusan kredit kepada pihak-pihak terkait untuk memastikan informasi keputusan kredit diterima secara benar.</li>
	<li>Mencetak dokumen kontrak, menjelaskan isi kontrak kepada pelanggan dan meminta tanda tangan dokumen kontrak ke pelanggan dan dealer untuk memastikan kesesuaian dengan prosedur.</li>
	<li>Mengarahkan dan memberikan penjelasan cara pembayaran angsuran kepada pelanggan untuk meastikan cara bayara yang efektif dan efisien.</li>
	<li>Menindaklanjuti dokumen kelengkapan kendaraan dan dokumen tagihan dari dealer untuk memastikan kelancaran proses pembayaran kendaraan ke dealer (disburse).</li>
	<li>Memonitor status aplikasi backlog untuk mencapai target penjualan yang ditetapkan.</li>
	<li>Memonitor pembiayaan selama 5 angsuran pertama dan bekerjasama dengan fungsi AR management dalam menyelesaikan account F5PD untuk memastikan agar pelanggan yang telah jatuh tempo memenuhi kewajibannya.</li>
	<li>Menjalankan aktivitas penunjang penjualan (mendukung pameran, show room event, dll) untuk meningkatkan pencapaian sales target.</li>
	<li>Membina hubungan baik dengan dealer untuk meningkatkan pencapaian sales target.</li>
	<li>Memonitor produktivitas, kualitas proses dan hasil proses sales untuk mencapai target performance yang ditetapkan.</li>
	<li>Memberikan pelayanan kepada pelanggan dan/atau rekan kerja sesuai dengan standar service perusahaan sebagai bagian dari pekerjaan untuk mendukung terciptanya budaya service perusahaan.</li>
</ol>

Sales Officer Jakarta, Bekasi, Bogor

<ul>
	<li>Maintain dealer relationship with Daihatsu / Toyota Dealers</li>
	<li>Provide support such as incentive, additional reward, sales program, etc.</li>
	<li>Support branches with sales tools, reports, incentive scheme, etc to achieve sales and penetration target</li>
</ul>

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