What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

About the Role

We're looking for a motivated and detail-oriented Account Executive Intern to join our team in a hybrid working arrangement. In this role, you'll support the Account Executive/Partnerships team in managing relationships with corporate partners, NGOs, fundraisers, and campaign organizers, helping ensure smooth onboarding, communication, and account performance across Kitabisa's partner network. This is a great opportunity to learn the fundamentals of account management, client relations, and partnership operations within a fast-growing social impact tech company.

Job Description / Responsibilities

<ul>
	<li>Assist in managing day-to-day communication with existing and prospective partners (corporates, NGOs, foundations, or campaign organizers)</li>
	<li>Support the onboarding process for new partners and fundraising campaigns</li>
	<li>Help prepare proposals, partnership decks, and account performance reports</li>
	<li>Coordinate with internal teams (marketing, finance, operations) to ensure partner needs and campaign requirements are met</li>
	<li>Monitor and track account/campaign progress, flagging issues or opportunities for improvement</li>
	<li>Conduct research on potential partners, industries, and market trends to support business development efforts</li>
	<li>Assist in maintaining accurate records of partner accounts, communications, and agreements in internal systems</li>
	<li>Support the team in organizing meetings, calls, and follow-ups with partners</li>
	<li>Perform other ad hoc administrative and account support tasks as needed</li>
</ul>

What You'll Gain

<ul>
	<li>Hands-on experience in account management and partnership operations at Indonesia's leading crowdfunding platform</li>
	<li>Mentorship and guidance from experienced account/partnership professionals</li>
	<li>Exposure to cross-functional teams including marketing, operations, and finance</li>
	<li>A monthly internship allowance/stipend</li>
	<li>The opportunity to contribute to meaningful social impact work</li>
</ul>

Account Executive Intern

<ul>
	<li>Efficiently and promptly attend to customer inquiries and concerns through online channels, ensuring timely resolution and satisfaction.</li>
	<li>Methodically analyze, assess, and effectively resolve customer complaints and issues, employing problem-solving skills and empathy.</li>
	<li>Proactively foster and nurture positive relationships with customers, enhancing loyalty and satisfaction through personalized interactions and attentive service.</li>
</ul>

Kalibrr Job Search

Account Executive Intern

Customer Service