Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

In our pursuit of excellence, we value visionary individuals with strong leadership potential and a passion to always think out of the box.

We challenge such individuals to join our Branch Management Development Program, in which through a series of First Class Comprehensive Learning Program, will be developed to our future leaders. Graduates of the program will be further challenged to develop our business in our Major Branches Across Indonesia.

Branch Management Development Program

CV Mandiri Barokah Jaya merupakan perusahaan skala Usaha Mikro (UMK) yang berlokasi di Jalan Taman Jemursari Selatan No. 21, Jemur Wonosari, Wonocolo, Surabaya, Jawa Timur. Perusahaan ini bergerak di berbagai bidang usaha perdagangan dan jasa dengan cakupan kegiatan yang luas

CV Mandiri Barokah Jaya

<ul>
	<li>Customer Support: Answering questions and resolving issues via phone, email, live chat, or social media in a timely and professional manner</li>
	<li>Complaint Handling: Listening to customer grievances, identifying the root cause, and providing effective solutions or alternatives</li>
	<li>Information Management: Maintaining accurate records of all customer interactions, transactions, and feedback within a database or CRM</li>
	<li>Product Expertise: Developing a deep understanding of the company's offerings to guide customers and provide accurate recommendations</li>
	<li>Escalation: Forwarding complex or unresolved issues to specialized departments or management when necessary</li>
</ul>

Customer Service Representative (CSR)

NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia.

NTT Ltd. is a leading global technology services company. Working with organizations around  the  world,  we  achieve  business  outcomes  through  intelligent  technology solutions.  For  us,  intelligent  means  data  driven,  connected,  digital  and  secure.  Our global  assets  and  integrated  ICT  stack  capabilities  provide  unique  offerings  in  cloud-enabling   networking,   hybrid   cloud,   data   centers,   digital   transformation,   client experience, workplace, and cybersecurity. As a global ICT provider, we employ more than 50,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future. 

NTT  Ltd.  helps  client  by  deliver  a  secure  and  connected  future  that  empowers  our people, clients, and communities. We’ve focused on market feedback to define our market aspiration which is to be a long-term strategic partner for our clients around the world by enabling their digital transformation, with our global capabilities, expertise and full-stack technology services delivered through our integrated services platform.

Visit us at services.global.ntt

NTT INDONESIA TECHNOLOGY 

<ul>
	<li>Build database systems of high availability and quality depending on each end user’s specialised role</li>
	<li>Design and implement database in accordance to end users information needs and views</li>
	<li>Define users and enable data distribution to the right user, in appropriate format and in a timely manner</li>
	<li>Use high-speed transaction recovery techniques and backup data</li>
	<li>Minimise database downtime and manage parameters to provide fast query responses</li>
	<li>Determine, enforce and document database policies, procedures and standards</li>
	<li>Perform tests and evaluations regularly to ensure data security, privacy and integrity</li>
	<li>Monitor database performance, implement changes and apply new patches and versions when required</li>
</ul>

Database Administrator

PT Computrade Technology International (CTI Group) has been focused on distributing and providing IT solution for Indonesian’s enterprises and SMBs since 2003. For more than a decade, we’ve created differences through technology by collaborating with numerous well-known worldwide IT brands. With a strong vision to be the most preferred IT infrastructure provider in the Southeast Asia, together with our dedicated and hardworking team, today, we have become a multinational company with two abroad regional offices located in Malaysia and Philippine.

Supported by hundreds of professionals and skillful digital talents, we’ve been trusted by countless of businesses across industries to help them unleash their business potential by using technology and bring their business to the next level to keep competitive. Today, CTI Group is one of the leading distributors and provider of IT solutions in Indonesia.

CTI Group

<ul>
	<li> </li>
	<li>Develop and execute strategic marketing initiatives for CTI Group subsidiaries.</li>
	<li>Lead and oversee the implementation of integrated marketing communication initiatives.</li>
	<li>Collaborate with principals and relevant vendors to design and deliver impactful marketing activities.</li>
	<li>Plan and monitor budgets to ensure optimal ROI from marketing activities.</li>
	<li>Track, and review team KPIs to drive continuous performance improvement.</li>
</ul>

Marketing Lead

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<ul>
	<li>Define &amp; monitor KPI (Key Performance Indicators) and align with Management and Stakeholder needs.</li>
	<li>Identify opportunities and define strategies for efficiencies in work process and innovative approaches to all ASTRO's Warehouse (Frozen).</li>
	<li>Identify opportunities for process improvement within warehouse fulfillment operations.</li>
	<li>Design and implement scalable solutions to enhance operational efficiency and accuracy.</li>
	<li>Lead data-driven projects to optimize key performance areas, including productivity, cost management, and error reduction.</li>
	<li>Manage implementation process to ensure the success of a project.</li>
	<li>Conduct relevant research, data analysis, and Implement high-value analyses that will deliver practical insights.</li>
	<li>Define &amp; monitor end to end business process improvement initiatives with targeted results.</li>
	<li>Analyze fundamental problems in Operational and fulfillment based on North Star Metric rate that mainly come from Operational on the ground side and think strategically about the long-term solution and execute it by working together with other stakeholders.</li>
	<li>Coordinates with various business units &amp; vertical Operations to initiate projects/tasks, facilitate cross-functional collaboration to deliver the best possible results, develop, test, and refine business processes/practices.</li>
</ul>

Lead Frozen Fulfillment Excellence

PT Reycom Document Solusi (RDS) is a corporation that consists of several companies working collaboratively in order to meet the need for digital solutions. RDS Group was created in 2003 in Jakarta under RDS has been expanded in establishing subsidiaries with the same business focus that provides a wide range of Integrated IT-based business management solutions in Indonesia and Asia. RDS Group has grown into 4 pillars of business focus: Business Process Outsourcing (BPO), System Integration, Printing and Creative Services, and Healthcare Management. As we accelerate our business growth, we recognize our greatest asset is our Human Resources. We invite motivated and experienced professionals to join our dynamic team and contributor to our success. Explore an exciting career at RDS, where opportunities and excellence converge.

Reycom Document Solusi (RDS Group)

<ul>
	<li>Responsible for all client communications, conflict resolution, and compliance with client deliverables and revenue.</li>
	<li>Owns the contract and contract renewals for new work for an existing client.</li>
	<li>Achieve Sales Target.</li>
	<li>Establish and manage the business relationship in selected market areas and target new business opportunities.</li>
	<li>Approves Change Orders and invoices, and is responsible for payment collections.</li>
	<li>Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.</li>
	<li>Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.</li>
	<li>Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.</li>
</ul>

Persuasion and Negotiation

Sales and Marketing Knowledge

Closing Sales

Account Manager

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Formulate measurable goals of a digital product and further distill them into user requirements</li>
	<li>Manage the needs of internal stakeholders by facilitating problem-solving sessions to resolve any conflicts</li>
	<li>Create development roadmap of a digital product in collaboration with Squad Leader, Technical Lead, and Scrum Master that is aligned with business objectives and technical &amp; other constraints</li>
	<li>Conduct impact analysis for all product features requested based on user requirements independent</li>
	<li>In collaboration with the Squad Leader to translate the product vision into measurable product goals, and to manage and prioritize the product backlog</li>
	<li>In collaboration with the Squad Leader and the Technical Lead to define the product roadmap and timeline that satisfy the business needs and the technical constraints</li>
	<li>In collaboration with stakeholders, capture the complete user requirements (e.g., process &amp; data flows) and validate them before implementation starts</li>
</ul>

Senior Product Owner

- Identify, analyze, and improve existing processes to enhance efficiency, quality, and productivity. 
- Develop and implement new processes that streamline operations and reduce waste. 
- Ensure that all processes comply with quality standards and regulations. 
- Conduct regular audits and reviews to maintain high standards of operation. 
- Collect and analyze data to identify trends, bottlenecks, and areas for improvement. 
- Use data-driven insights to inform decision-making and process optimization. 
- Lead and manage process improvement projects from initiation to completion. 
- Coordinate with cross-functional teams to ensure project success. 
- Develop training programs to educate staff on new processes and best practices. 
- Provide ongoing support and coaching to ensure proper implementation of process improvements. 
- Establish key performance indicators (KPIs) to measure process efficiency and effectiveness. 
- Monitor and report on performance metrics to stakeholders.

Process Excellence Associate

PT.  Akhdani Reka Solusi (ARS), merupakan perusahaan software khususnya pengembangan software, datawarehouse, maintenance, system integration dan konsultan.

PT Akhdani Reka Solusi

<ul>
	<li>Gather, analyze, and document technical and business information from stakeholders.</li>
	<li>Write, edit, and maintain clear and concise technical documentation in both Bahasa Indonesia and English.</li>
	<li>Translate complex technical concepts into user-friendly guides, manuals, and online help materials.</li>
	<li>Collaborate with developers, designers, and other teams to ensure accurate and complete documentation.</li>
	<li>Conduct research and collect data from multiple sources to support documentation needs.</li>
	<li>Develop and maintain templates, style guides, and standards for technical writing.</li>
	<li>Utilize authoring tools such as MadCap Flare, Adobe FrameMaker, or Microsoft Office for documentation.</li>
	<li>Work closely with project teams using collaboration tools like JIRA, Confluence, or Trello.</li>
	<li>Ensure all documentation aligns with organizational standards and IT best practices.</li>
	<li>Review and update existing documentation to reflect system changes or process improvements.</li>
</ul>

Technical Writer

A Single Full-Stack Partner Managing Your Technology, Liquidity, Risk, Legal & Licensing and Operations End-to-End


Turnkey Inside

About This Role

This is not a typical assistant position. You will serve as the CTO’s direct right hand — someone who thinks one step ahead, executes without being asked twice, and can brainstorm system architecture in one moment then manage a packed calendar in the next.

We are a fintech company that builds tools and infrastructure for investment instruments — brokerage platforms, trading systems, risk management, and CRM solutions. You don’t need to write code, but you need to understand how these systems think.

We’re not looking for someone who waits for instructions. We’re looking for someone who already has their own work system, their own discipline, and their own standards — and brings all of that to the team.

Core Responsibilities

1. Strategic Partner &amp; Brainstorming

<ul>
	<li>Serve as the CTO’s sparring partner in designing systems, product architecture, and business strategy</li>
	<li>Challenge ideas, ask sharp questions, and offer alternative perspectives</li>
	<li>Understand technical concepts at a high level: API design, database architecture, risk management flows — without writing code</li>
</ul>

 

2. Administrative Operations

<ul>
	<li>Proactively manage the CTO’s calendar, email, and schedule</li>
	<li>Filter and prioritize incoming communications — know what’s urgent vs. what can wait</li>
	<li>Coordinate internal and external meetings, including with international clients</li>
</ul>

 

3. Research &amp; Decision Support

<ul>
	<li>Conduct research and gather data to support CTO decision-making</li>
	<li>Present information in a concise, actionable format — not raw data, but insights</li>
	<li>Track action items from meetings and ensure follow-ups happen</li>
</ul>

 

4. Documentation &amp; Communication

<ul>
	<li>Draft technical documents, proposals, and meeting minutes</li>
	<li>Draft communications on behalf of the CTO when needed (emails, briefs, reports)</li>
	<li>Ensure all documents are organized and easily accessible</li>
</ul>

 

5. Travel &amp; Mobility

<ul>
	<li>Accompany the CTO to various locations including overseas (Dubai)</li>
	<li>Manage travel logistics: flights, accommodation, visas, itineraries</li>
	<li>Must hold an active passport or be willing to obtain one promptly</li>
</ul>

CTO Executive Assistant

Labelbox Packaging Indonesia is a company specializing in creating high-quality food and beverage packaging. Since 2015, it has been committed to helping F&B businesses with innovative, professional, and reliable packaging solutions to enhance their brand and customer experience

PT LABELBOX PACKAGING INDONESIA

About CK Suites

CK Suites is a new-generation hospitality and lifestyle brand redefining what “home away from home” feels like. Starting from our first three exclusive suites in Gold Coast PIK, CK Suites offers thoughtfully designed spaces that blend comfort, storytelling, and modern luxury. Our goal goes beyond managing rooms, we’re crafting a brand experience that investors want to be part of, and guests remember long after their stay.

Your Role

We’re looking for an AI Creative Director, a creative pioneer who can shape CK Suites’ identity through storytelling, design, and content creation. This is a hands-on, individual contributor role where you’ll build the brand from the ground up: crafting narratives, producing visual content, and leveraging AI tools to make CK Suites stand out in the luxury hospitality landscape. Think of it as the next-generation hospitality brand, powered by storytelling, design, and AI creativity.

What You’ll Do

🎥 Content Creation &amp; Branding

<ul>
	<li>Produce visually captivating, emotionally driven content (photos and videos) to elevate CK Suites’ image and attract both guests and investors.</li>
	<li>Manage the end-to-end creative process, from concept, script, and visuals to final output across social media, digital platforms, and brand campaigns.</li>
	<li>Establish a consistent brand voice and visual identity that reflects sophistication, warmth, and imagination.</li>
</ul>

💡 Narrative &amp; Storytelling

<ul>
	<li>Build the CK brand story, the narrative heart of CK Suites representing dreams, family, and the meaning behind Beyond Hospitality.</li>
	<li>Create the CK Universe Bible, connecting every suite and project through cohesive storytelling, themes, and emotional depth.</li>
	<li>Transform spaces and experiences into living stories, making every stay feel part of a greater narrative.</li>
</ul>

🧠 AI-Powered Creativity

<ul>
	<li>Use AI tools (Midjourney, Runway, ChatGPT, Figma AI, Suno, etc.) to design, ideate, and scale creative assets efficiently.</li>
	<li>Build the foundation for AI-assisted design systems, including prompt libraries, tone guides, and branded templates.</li>
	<li>Experiment with adaptive storytelling, content that evolves by season, audience, or location.</li>
</ul>

🤝 Investor-Focused Brand Building

<ul>
	<li>Create stunning brand and campaign materials that attract investor interest and confidence.</li>
	<li>Work closely with the owner to design presentation decks, launch campaigns, and virtual tours that showcase CK Suites as a premium, investable hospitality brand.</li>
	<li>Translate brand storytelling into measurable investor engagement.</li>
</ul>

AI Creative Director

BASED by Basil is a data-driven digital advertising company based in Jakarta, Indonesia.

Our main focus is and always has been to facilitate the growth of all companies and businesses, from small to medium enterprises to corporate level campaigns. We have the best interests in mind and are here to help target the customer base and convert all engagement into leads, sales, and results.

BASED by Basil

About the Role

We’re looking for a Digital Paid-Advertising Associate who can own, optimize, and strategize high-performing paid ad campaigns. If you love digging into data, optimizing ads for maximum ROI, and crafting engaging ad creatives, this is for you!

 

What You Will do

<ul>
	<li>Manage and optimize paid advertising campaigns to maximize performance.</li>
	<li>Analyze campaign data, identify trends, and make strategic adjustments to improve results.</li>
	<li>Develop ad creatives—crafting compelling copy &amp; visuals that convert.</li>
	<li>Work closely with the team to ensure campaigns align with client goals and exceed key performance indicators (KPIs).</li>
	<li>Oversee ad budgets, ensuring smart allocation for the best possible returns.</li>
	<li>Keep up with the latest digital marketing trends, platform updates, and ad strategies.</li>
	<li>Prepare reports and communicate key takeaways to clients in an engaging and clear manner.</li>
</ul>

 

Perks &amp; Benefits

💰 Competitive salary based on experience &amp; skill set

📈 Opportunities for growth and mentorship

🔥 A dynamic team that values effort, not just result

At BASED by Basil, we don’t just run ads—we drive real business growth through data-backed strategies. If you’re a paid ads expert ready to make an impact and take your career to the next level in a creative and supportive environment, we’d love to discuss!

Apply now and let’s build something amazing together.

Digital Paid Advertising Associate

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

About NowServing

NowServing connects patients with healthcare providers across the Philippines. We're building new growth channels beyond our current digital marketing to reach more Filipinos who need healthcare.

The Opportunity

You'll build and own entirely new patient acquisition channels that we're not currently working on. Think: partnerships with brands and local businesses, community activations, offline campaigns, and experimental digital channels. This is a high-ownership role for someone who wants to create growth engines from scratch.

What You'll Own

<ul>
	<li>Partnership channel: Build relationships with brands, retailers, community organizations, and local businesses to reach patients where they are</li>
	<li>Campaign execution: Design and launch co-marketing promotions, joint events, and local activations</li>
	<li>New channel testing: Explore and test acquisition channels we haven't tried yet (examples: SMS campaigns, podcast sponsorships, healthcare events, professional associations, radio, print, community programs)</li>
	<li>Performance tracking: Measure what's working, learn fast, and scale winning channel</li>
</ul>

You'll Thrive Here If You

<ul>
	<li>You're a natural relationship builder who can pitch and close partnerships</li>
	<li>You're comfortable creating structure where none exists - you will create the playbook</li>
	<li>You can handle trying things that might not work - learning excites you</li>
	<li>You want to own entire channels, not just execute tasks someone else designed</li>
	<li>You understand Filipino consumer behavior and local market dynamics</li>
	<li>You're equally comfortable planning a community event and analyzing campaign data</li>
</ul>

Creative Thinking

Competitor Analysis

Business Development

Market Research

Public Relations (PR)

Growth Marketing Specialist

Most design jobs start with months of onboarding before you touch anything real. This one doesn't.

You'll work directly with our Design Lead on SeriousMD and NowServing — products used by 20,000+ doctors and millions of patients. Small team means steep learning curve, real ownership, and work that actually ships.

If you're a designer who's hungry to grow fast, this is that opportunity.

 

About Us

Leapfroggr builds SeriousMD (EMR for doctors) and NowServing (healthcare marketplace for patients). Our products handle real medical workflows — scheduling, records, patient communication, payments. Design decisions here have consequences.

You'll have mentorship and support, but also real responsibility from week one.

 

What You'll Actually Do

<ul>
	<li>Design UI/UX for web, iOS, and Android. You'll work across platforms.</li>
	<li>Create wireframes, prototypes, and high-fidelity mockups.</li>
	<li>Collaborate closely with our Design Lead to develop your craft.</li>
	<li>Work with engineers to ship your designs and learn what survives implementation.</li>
	<li>Participate in user research. Watch real doctors and patients use your work.</li>
	<li>Contribute to our design system and learn how scalable design works.</li>
</ul>

 

What We Offer

<ul>
	<li>Remote-friendly (distributed across the Philippines)</li>
	<li>Health insurance</li>
	<li>Flexible hours</li>
	<li>Paid leave (sick, vacation, maternity/paternity, bereavement)</li>
	<li>Direct mentorship from our Design Lead</li>
	<li>Accelerated growth — you'll learn more here in one year than three years somewhere else</li>
</ul>

 

How to Apply

Send your portfolio. Tell us what kind of designer you want to become — we'll tell you if we can help you get there.​​​​​​​

UI/UX Designer

QueueFortress provides managed IT Pods  specifically designed for growing MSPs. We deploy dedicated, high-performance pods from the Philippines—each led by a veteran Lead Associate—to handle Level 1 support and service desk noise.

QueueFortress Inc.

Who We Are

 

QueueFortress Inc. is a US-based Managed IT Services company headquartered in Northern Virginia. We operate fully managed internal helpdesk teams supporting business IT environments across the United States. Our model is built on three things: elite talent, SOC2 security, and a management layer that actually works.

 

We are hiring our first Technical Pod Lead — this is the most important hire we will make. You will be the technical backbone of our US operations team.

 

This Is NOT a Standard Support Role

 

You will not spend your days closing L1 tickets. Your job is to lead a pod of 3–4 associates, own the quality of their work, and be the single point of accountability within QueueFortress operations. You are the reason our service runs flawlessly.

 

What You'll Be Responsible For

 

• Managing a pod of 3–4 L1/L2 associates — daily oversight, coaching, and QA of their tickets

• Monitoring the ticket queue inside our company's PSA platform (ConnectWise Manage or Autotask) and ensuring SLAs are met

• Building and maintaining SOPs and runbooks tailored to each operational environment

• Handling all escalated L2/L3 tickets that your associates cannot resolve independently

• Participating in Quarterly operational reviews — written summaries and KPI reporting

• Managing VDI security protocols and ensuring all associates comply with SOC 2 requirements

• Onboarding new associates and managing their 30/60/90-day development

• Being the first point of contact for Priority 1 incidents — you own the incident response

 

What Sets You Apart (We're Actively Looking For This)

 

• You think in systems, not tasks — when something breaks, you fix the process, not just the ticket

• You coach your team instead of doing everything yourself

• You've built a knowledge base or runbook library from scratch

• You've managed operational relationships, not just a ticket queue

 

Compensation &amp; Benefits

 

• Above-market base salary ($1,800–$2,500/month USD based on experience)

• Quarterly retention bonus for pods maintaining 95%+ CSAT

• "95+ Club" monthly bonus for sustained team satisfaction scores

• Documentation bonus for high-impact SOPs adopted across the network

• After 12 months, all provided equipment becomes your personal property

• Direct relationship with US Founder — you are not a number here

• Clear growth path as QueueFortress scales: Senior Lead → Regional Lead → Operations Manager

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