Divino Resorts is a boutique luxury hospitality group with properties in two of the world's most distinctive island destinations — Santorini, Greece, and Gili Air, Lombok, Indonesia. Our portfolio spans three intimate hotels, two fine dining restaurants under the Kanzen Ocean Fusion brand, and Oniro Sacred Wellness — a holistic spa and retreat centre on Gili Air.
We were built on a straightforward belief: that the best hotel experience is not about scale, but about the quality of what surrounds you — the landscape, the people, and the feeling that a place was made for you. Every Divino property is small by design, so that every guest is known by name and every detail is attended to.

Divino Gili Air

<ul>
	<li>Booking &amp; Inventory Management: Oversee individual and group reservations across phone, email, and online channels. Prevent overbookings and monitor room blocks.</li>
	<li>Revenue &amp; Rate Optimization: Give inputs to the with the Revenue Manager to manage dynamic pricing, rate plans, and occupancy forecasting.</li>
	<li>Team Leadership: Recruit, train, schedule, and evaluate reservation staff to maintain high service standards.</li>
	<li>Cross-Department Collaboration: Coordinate with Front Office, Housekeeping, Sales &amp; Marketing, F&amp;B and Events to align room availability with guest needs.</li>
	<li>Reporting &amp; Auditing: Track daily, weekly, and monthly revenue performance, reporting metrics and market segmentation data to senior management.</li>
	<li>Guest Relations: Handle escalated guest inquiries timely and thoroughly, special requests, complaints, and policy exceptions.</li>
</ul>

RESERVATION MANAGER

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


We are looking for an experienced Travel Operations Specialist with a strong background in travel operations, hospitality reservations, or luxury travel bookings. This role is ideal for a highly organized professional who thrives in a fast-paced environment, manages multiple priorities effectively, and takes ownership of operational excellence.

This opportunity is with a client we are supporting in the premium travel and lifestyle services sector. They specialize in coordinating complex travel arrangements, concierge services, and personalized experiences for discerning clients worldwide. Their team is committed to delivering seamless service and exceptional attention to detail, ensuring every aspect of the client experience is executed to the highest standard.

Please note: This is not a traditional 9-to-5 role. Travel is a dynamic industry, and occasional flexibility may be required to support active trips and time-sensitive operational needs.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Travel Operations

<ul>
	<li>Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre</li>
	<li>Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes</li>
	<li>Coordinate hotel, villa, transportation, dining, and experience reservations</li>
	<li>Research and compare supplier availability, rates, and travel options</li>
	<li>Monitor upcoming departures and proactively identify operational issues before they impact clients</li>
</ul>

Client &amp; Trip Support

<ul>
	<li>Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages</li>
	<li>Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics</li>
	<li>Support active travelers during schedule changes, disruptions, and other operational matters</li>
	<li>Assist with travel documentation and visa-related research</li>
</ul>

Administrative &amp; Financial Support

<ul>
	<li>Generate and track client invoices</li>
	<li>Reconcile supplier payments and commission records</li>
	<li>Maintain accurate booking records and documentation within CRM systems</li>
	<li>Support reimbursement processing and travel-related accounting tasks</li>
	<li>Ensure all records are accurate, organized, and up to date</li>
</ul>

Supplier Coordination

<ul>
	<li>Build and maintain strong relationships with travel suppliers and service partners</li>
	<li>Coordinate confirmations, payments, special requests, and operational follow-ups</li>
	<li>Maintain supplier databases and booking records with a high level of accuracy</li>
</ul>

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RESERVATION MANAGER

Travel Operations Specialist | Work From Home