ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

Responsibilities:

<ul>
	<li>You will supervise and support a team of agents responsible for handling multiple live chats from retail agents regarding their travel reservations.</li>
	<li>You will manage email, chat, and voice communications with suppliers.</li>
	<li>You will oversee the processing and confirmation of clients’ travel booking itineraries with high accuracy.</li>
	<li>You will ensure team members follow detailed instructions and adhere to operational guidelines.</li>
	<li>You will monitor and maintain service quality to meet or exceed team KPIs and SLAs.</li>
	<li>You will provide coaching, mentoring, and performance feedback to team members.</li>
	<li>You will identify workflow issues or system limitations and escalate them promptly to stakeholders.</li>
	<li>You will collaborate with other departments to ensure smooth operational processes and client satisfaction.</li>
	<li>You will generate periodic reports on team performance, productivity, and incident management.</li>
</ul>

 

Be Part of ATI Journey:

Our aim at ATI Business Group in working with our clients is to support their continued growth by providing cost-effective technology and talented &amp; scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.

Customer Support Supervisor

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


We are looking for an experienced Travel Operations Specialist with a strong background in travel operations, hospitality reservations, or luxury travel bookings. This role is ideal for a highly organized professional who thrives in a fast-paced environment, manages multiple priorities effectively, and takes ownership of operational excellence.

This opportunity is with a client we are supporting in the premium travel and lifestyle services sector. They specialize in coordinating complex travel arrangements, concierge services, and personalized experiences for discerning clients worldwide. Their team is committed to delivering seamless service and exceptional attention to detail, ensuring every aspect of the client experience is executed to the highest standard.

Please note: This is not a traditional 9-to-5 role. Travel is a dynamic industry, and occasional flexibility may be required to support active trips and time-sensitive operational needs.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Travel Operations

<ul>
	<li>Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre</li>
	<li>Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes</li>
	<li>Coordinate hotel, villa, transportation, dining, and experience reservations</li>
	<li>Research and compare supplier availability, rates, and travel options</li>
	<li>Monitor upcoming departures and proactively identify operational issues before they impact clients</li>
</ul>

Client &amp; Trip Support

<ul>
	<li>Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages</li>
	<li>Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics</li>
	<li>Support active travelers during schedule changes, disruptions, and other operational matters</li>
	<li>Assist with travel documentation and visa-related research</li>
</ul>

Administrative &amp; Financial Support

<ul>
	<li>Generate and track client invoices</li>
	<li>Reconcile supplier payments and commission records</li>
	<li>Maintain accurate booking records and documentation within CRM systems</li>
	<li>Support reimbursement processing and travel-related accounting tasks</li>
	<li>Ensure all records are accurate, organized, and up to date</li>
</ul>

Supplier Coordination

<ul>
	<li>Build and maintain strong relationships with travel suppliers and service partners</li>
	<li>Coordinate confirmations, payments, special requests, and operational follow-ups</li>
	<li>Maintain supplier databases and booking records with a high level of accuracy</li>
</ul>

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Customer Support Supervisor

Travel Operations Specialist | Work From Home