PT Punggawa Siber Solusi (Punggawa) is an Indonesian cybersecurity company committed to helping organizations strengthen their digital resilience through comprehensive cybersecurity solutions and services.

We provide a wide range of services, including Security Operations Center (SOC), Managed Security Services (MSS), Incident Response, Vulnerability Assessment & Penetration Testing (VAPT), Digital Forensics, Security Consulting, and Cybersecurity Training. Our team consists of experienced cybersecurity professionals dedicated to delivering innovative, reliable, and business-focused security solutions.

At Punggawa, we believe that our people are our greatest asset. We foster a collaborative, growth-oriented, and continuous learning environment where every individual has the opportunity to develop technical expertise, earn industry-recognized certifications, and build a meaningful career in cybersecurity.

Join us and be part of a team that's securing the digital future.

PT Punggawa Siber Solusi

Responsibilities

<ol>
	<li>Monitor, investigate, and analyze security events using SIEM and other security monitoring tools.</li>
	<li>Perform incident triage, root cause analysis, and coordinate incident response activities.</li>
	<li>Escalate complex security incidents to SOC Level 3 or Team Lead when required.</li>
	<li>Conduct threat intelligence analysis and support threat hunting activities.</li>
	<li>Prepare incident reports and provide recommendations for remediation.</li>
	<li>Collaborate with internal teams and customers during security incident handling.</li>
	<li>Ensure compliance with SOC operational procedures and service level agreements (SLAs).</li>
</ol>

Security Operation Center L2

Binajasa Sumber Sarana (BSS), established in 1986, specializes in Executive Search & Contract Personnel. With over 38 years of experience and a continually updated database, we provide efficient and professional recruitment solutions for our clients.

PT Binajasa Sumber Sarana (BSS Recruitment)

<ul>
	<li>Melakukan monitoring dan analisis keamanan sistem secara real-time melalui platform SIEM, IDS/IPS, NTA, EDR, Firewall, serta security monitoring lainnya untuk mengidentifikasi potensi ancaman dan anomali.</li>
	<li>Melakukan investigasi dan initial response terhadap security alerts/incidents, termasuk menganalisis log, network traffic, endpoint activity, dan indikasi serangan siber.</li>
	<li>Melakukan threat detection, incident analysis, dan escalation sesuai severity dan prosedur keamanan yang berlaku.</li>
	<li>Memantau kondisi keamanan infrastruktur on-premise maupun cloud environment serta mengidentifikasi potensi vulnerability atau security risks.</li>
	<li>Melakukan incident documentation dan reporting, termasuk mencatat kronologi, hasil investigasi, tindakan mitigasi, serta rekomendasi tindak lanjut.</li>
	<li>Berkoordinasi dengan tim terkait dalam proses incident response, troubleshooting, dan remediation untuk memastikan security incident dapat ditangani secara efektif.</li>
	<li>Melakukan monitoring secara berkelanjutan dengan sistem kerja shifting 12 jam untuk memastikan keamanan sistem tetap terjaga 24/7.</li>
</ul>

Security Operation Center L1

<ol>
	<li>Menangani panggilan masuk dan keluar terkait layanan asuransi kesehatan.</li>
	<li>Memberikan informasi mengenai produk, manfaat, polis, dan prosedur klaim kepada nasabah.</li>
	<li>Menerima, mencatat, dan menindaklanjuti laporan klaim sesuai prosedur perusahaan.</li>
	<li>Melakukan verifikasi data serta update informasi nasabah pada sistem.</li>
	<li>Menangani keluhan pelanggan dan memberikan solusi sesuai standar layanan.</li>
	<li>Berkoordinasi dengan tim terkait untuk memastikan kebutuhan dan permasalahan nasabah terselesaikan.</li>
	<li>Melakukan follow up terhadap proses klaim, administrasi, maupun permintaan layanan lainnya.</li>
</ol>

Contact Center Health Insurance

Responsibilities:

<ul>
	<li>Monitor and analyze security alerts from various tools and systems.</li>
	<li>Peform initial triage and escalation of security incidents.</li>
	<li>Investigate and validate security events.</li>
	<li>Document incidents and maintain records in the ticketing system.</li>
	<li>Collaborate with team members to respond security incidents.</li>
	<li>Support threat intelligence updates and improve detection rules.</li>
	<li>Follow security procedures and ensure compliance with policies</li>
</ul>

Security Operation Center Analyst L1

<ul>
	<li>Lead investigation and analysis of complex security incidents and cyber threats.</li>
	<li>Perform advanced threat hunting, threat intelligence analysis, and digital forensic investigations.</li>
	<li>Identify attack patterns, determine root cause, and provide remediation recommendations.</li>
	<li>Support malware analysis and coordinate incident response activities.</li>
	<li>Develop and improve SOC detection use cases, playbooks, and response procedures.</li>
	<li>Provide technical guidance and mentoring to SOC Level 1 and Level 2 analysts.</li>
	<li>Collaborate with internal teams and customers during major security incidents.</li>
	<li>Prepare detailed technical reports, post-incident analysis, and continuous improvement recommendations.</li>
	<li>Ensure compliance with SOC operational procedures, security standards, and service level agreements (SLAs).</li>
</ul>

Security Operation Center Analyst L3

Executive Search is a method of selection and recruiting quality Managers and Executives by best matching their professional skills and work experience with client's requirements. We have an active and extensive data bank consisting of personnel who have answered to our previous searches and those who have sent their resumes. This type of search provides the quickest and most extensive list of candidates, especially for low to mid range executive positions.

Prismas Jamintara

Cconduct daily operations to follow up customers’ inquiry through phone, email, chat, etc. On top of this, agent may involve key Customer Center activities such as Product review, CS survey, delivery related which collaborate with other vendors as well as other departments and stores.

English Customer Center Agent Temporary

OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.

OttoDigital Group

<ul>
	<li>Manage project planning, execution, schedules, milestones, and resources</li>
	<li>Monitor project progress against baseline and coordinate corrective/recovery actions</li>
	<li>Coordinate design, procurement, construction, testing &amp; commissioning, and handover</li>
	<li>Coordinate multidisciplinary teams across Electrical, Mechanical/HVAC, Fire Protection, Civil/Structural, and Architectural</li>
	<li>Monitor quality, HSE, compliance, risks, and project issues</li>
	<li>Coordinate consultants, contractors, vendors, and internal stakeholders</li>
	<li>Prepare project reporting, forecasts, documentation, and support project close-out</li>
</ul>

Project Manager Data Center Projects

Impack Pratama – with its entrepreneurial spirit and commitment to enhancing people’s lifestyles with innovative products, has established itself as a leader in the Indonesian plastic building material industry.

Since the Company’s establishment in 1981, the management is consistently maintaining and pursuing its commitments towards ensuring a high level of customer satisfaction and its dedication to high quality products. These factors have been instrumental in shaping Impack’s corporate culture and in bringing about its proud record and achievements to date. To secure Impack’s position as a leading plastics building material company in the Asia Pacific Region, the management and staff are well-equipped with the necessary skill, entrepreneurial spirit and total commitments to implement and achieve their desired goals. Each of our subsidiaries and business divisions have bottom-line responsibility for their own businesses and operations, and operates in a synergistic manner towards a common goal. With a dynamic supported by an experienced management team, Impack is well-prepared to expand the production capacity of its core business units in the coming years. With its orientation towards the future, the company is poised to become the market leader in the Asia Pacific Region.

PT Impack Pratama Industri Tbk

<ul>
	<li>Curriculum development and syllabus design.</li>
	<li>Manage school development plan and implementation; including administrative tasks related to new school development.</li>
	<li>Lead effective and efficient functioning of the vocational learning center.</li>
	<li>Establish and maintain good relationships within internal organization, management, and third parties.</li>
	<li>Keep up-to-date with developments in vocational education and professional training.</li>
</ul>

Head of Vocational Learning Center

<ul>
	<li>Manage and coordinate MEP activities at the project site to ensure execution meets project quality, cost, schedule, and safety targets.</li>
	<li>Coordinate vendors, subcontractors, and internal teams in line with the project schedule and provide progress reports to the Project Manager.</li>
	<li>Review MEP drawings, technical specifications, method statements, shop drawings, and material approvals.</li>
	<li>Monitor the quality and progress of MEP installation work at site.</li>
	<li>Ensure all site activities comply with applicable HSE/K3 procedures and standards.</li>
	<li>Supervise testing and commissioning of MEP systems.</li>
	<li>Identify and resolve technical issues arising during project execution.</li>
</ul>

Site Manager Data Center Projects

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

Assisstant Pharmacist at Medical Center Kompas Gramedia bertanggung jawab atas beberapa hal sebagai berikut:

<ul>
	<li>Pengelolaan dan penyimpanan obat.</li>
	<li>Pelayanan resep.</li>
	<li>Pelayanan informasi dan edukasi obat.</li>
	<li>Administrasi klinik Medical Center Kompas Gramedia.</li>
</ul>

Assisstant Pharmacist at Medical Center Kompas Gramedia

PT. INDOCYBER GLOBAL TEKNOLOGI, an integrated information and technology system provider, dedicated to delivering highly effective solutions in the field of Information Systems. Our core business focuses on information technology services, digital marketing & IT infrastructure.

PT. Indocyber Global Teknologi

<ul>
	<li>Make SDLC process</li>
	<li>Gather user requirements</li>
	<li>Analyze user requirements</li>
	<li>Create documentation project such as FSD, TSD, BRD, etc</li>
	<li>Prepare and deliver highly effective reports</li>
</ul>

Business Analyst (Insurance/Banking) Pakuwon Tower Recruitment Center IGLO

Bintang Pelajar (BP) merupakan bimbel yang bertujuan untuk menghasilkan mutu lulusan yang tidak hanya berprestasi tinggi namun juga berakhlak terpuji.

Pendirian Bintang Pelajar dilatarbelakangi karena mendambakan terwujudnya pendidikan yang berkualitas di Indonesia yang bukan hanya menghasilkan mutu lulusan yang berprestasi tinggi dalam akademis namun mereka juga mempunyai budi pekerti dan akhlak terpuji. Di sisi lain, kebutuhan akan bimbingan belajar siswa saat ini sangat tinggi.

Oleh karena itu BP ingin mengambil peranan aktif dan turut berkontribusi dalam bidang pendidikan.

PT. Bintang Pelajar

Meningkatkan daya tarik dan jangkauan calon siswa baru Bintang Pelajar melalui strategi pemasaran lapangan yang agresif dan terencana. Kegiatan ini meliputi kunjungan langsung ke sekolah-sekolah mitra, penyebaran brosur edukatif di area strategis, partisipasi aktif dalam pameran atau event pendidikan, serta presentasi program keunggulan dan penawaran promo khusus untuk menarik minat orang tua serta siswa.

Marketing Executive

<ul>
	<li>Memantau dan merespons berbagai communication channels seperti call center, social media, dan web enquiries secara cepat dan tepat.</li>
	<li>Menangani customer/partner enquiries, complaints, dan disputes dengan komunikasi yang ramah, empatik, dan solution-oriented.</li>
	<li>Mengumpulkan feedback dari consumer dan partner serta mengidentifikasi front-line issues untuk dilaporkan kepada supervisor.</li>
	<li>Membantu aktivitas service quality monitoring, market research, dan ad-hoc projects untuk mendukung peningkatan kualitas layanan.</li>
	<li>Menangani kebutuhan administratif terkait partner account, seperti credit top-up, perubahan informasi partner, dan kebutuhan administrasi lainnya.</li>
</ul>

Customer Service Psychology

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

This role is titled Customer Service, but the primary responsibilities involve Quality Checking and assigning mystery shoppers. Are you passionate about communication in English and detail-oriented in handling administrative tasks? Do you enjoy working with multicultural environment? If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for collecting and labelling survey data (quality check), ensuring smooth operations via phone and email, and assigning mystery shoppers. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

<ul>
	<li>Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations &amp; surveys</li>
	<li>Assist in recruiting and assigning shoppers/auditors to various projects in the Americas and Europe regions.</li>
	<li>Respond to shopper / auditor email enquiries</li>
	<li>Quality check online reports &amp; surveys according to set service standards</li>
</ul>

Customer Service

EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

Responsibilities:

<ul>
	<li>Provide EF English Course complete information and consultation to potential students</li>
	<li>Work hand-in-hand with another department to provide a positive memorable learning experience</li>
	<li>Establish positive long-term relationships with all EF Customers as well as maintain the students’ database in the respective center</li>
	<li>Ensure good quality business in the respective center</li>
	<li>Creating an accountable sales management database</li>
</ul>

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