FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

FIFGROUP

1. Campaign &amp; Promotion Operation

<ul>
	<li>Execute and monitor marketing campaigns and promotional activities.</li>
	<li>Evaluate campaign performance, prepare reports, and recommend improvements.</li>
</ul>

2. Merchant Operation (especially: SMEs Merchants)

<ul>
	<li>Support merchant acquisition, onboarding, and activation through tailored marketing initiatives such as exclusive campaigns, workshops, or engagement programs.</li>
	<li>Strengthen merchant growth and engagement to ensure a sustainable and active ecosystem.</li>
	<li>Develop merchant segmentation to identify growth opportunities and provide value-added services.</li>
	<li>Monitor and evaluate merchant engagement metrics to ensure continuous improvement.</li>
</ul>

3. Data &amp; Performance Analysis

<ul>
	<li>Collect and analyze data to measure campaign and merchant performance.</li>
	<li>Build reports and visualizations to track key metrics and evaluate performance for operational enhancement.</li>
	<li>Stay updated on best practices in marketing operations and merchant engagement.</li>
</ul>

Marketing Operation & Services Analyst

What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

<ul>
	<li>Membantu pelaksanaan program Partnership</li>
	<li>Koordinasi dengan mitra terkait aktivitas penyaluran</li>
	<li>Membantu persiapan, perencanaan pelaksanaan program berupa anggaran dan konsep project atau aktivitas</li>
	<li>Mengawasi dan monitoring event dan implementasi</li>
	<li>Membuat ide kreatif pelaksanaan event dan implementasi</li>
</ul>

Project Service Offline Event

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Membuat event atau project &amp; memperluas hubungan kerja dengan komunitas, client, dan pihak eksternal lainnya</li>
	<li>Bertanggung jawab untuk melakukan manajemen event / proyek dari awal hingga akhir (end-to-end event management)</li>
	<li>Bertanggung jawab dalam perencanaan anggaran</li>
	<li>Bertanggung jawab dalam melakukan koordinasi dengan para vendor</li>
</ul>

Event Planner | Event Production Specialist | Warta Kota

Events Management

Event Officer | Makassar | Tribun Timur

EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

Role Objective: 
Act as the primary point of contact for students, ensuring excellent service quality, fostering strong relationships, and guiding them through their learning journey. This role involves managing student accounts, providing personalized course consultations, and driving retention through renewals and engagement initiatives.

Key Responsibilities:

<ul>
	<li>Serve as a dedicated account manager for students, ensuring a smooth and fulfilling learning experience.</li>
	<li>Build and maintain strong relationships with students through regular check-ins and progress tracking.</li>
	<li>Guide students in achieving their learning goals by offering tailored course recommendations.</li>
	<li>Manage student account renewals and drive loyalty program participation.</li>
	<li>Collaborate with internal teams to enhance student satisfaction and retention.</li>
	<li>Organize and oversee engagement events at the learning center to foster a supportive community.</li>
</ul>

Relationship Management

Persuasion and Negotiation

Sales and Marketing Knowledge

Public Speaking

Customer Service

Communication Skills

Service Consultant

About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

Job description

About the Role: 

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan and Idul Fitri. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

 

Responsibilities:

<ul>
	<li>Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).</li>
	<li>Handle and resolve customer complaints regarding product issues, returns, and exchanges.</li>
	<li>Manage and track orders to ensure timely delivery and address any order discrepancies.</li>
	<li>Collaborate with the logistics team to address shipping issues and provide updates to customers.</li>
	<li>Maintain accurate records of customer interactions, transactions, comments, and complaints.</li>
	<li>Prepare and submit regular reports on customer interactions, feedback, and issues.</li>
	<li>Monitor and respond to customer reviews and feedback on multiple platforms.</li>
	<li>Provide comprehensive information about products, services, and policies to customers.</li>
	<li>Continuously improve service procedures, policies, and standards based on customer feedback.</li>
</ul>

Sebagai Event Partnership &amp; Sponsorship di Harian Kompas, kamu akan menjadi penghubung utama antara ide konsep event kreatif dengan kebutuhan brand dan partner.

<ul>
	<li>Mengidentifikasi, menganalisa, dan menawarkan proposal event sesuai kebutuhan calon klien potensial.</li>
	<li>Melakukan pitching &amp; presentasi penjualan produk event Kompas kepada calon klien.</li>
	<li>Mengevaluasi efektivitas paket event yang ditawarkan.</li>
	<li>Berkolaborasi dengan tim Sales &amp; Marketing untuk membuat bundling produk event, iklan, koran, dan produk Kompas lainnya.</li>
	<li>Bekerja sama dengan tim Event Conceptor &amp; Event Executor dalam merancang event sesuai kesepakatan dengan klien.</li>
	<li>Melakukan negosiasi harga event sesuai kebijakan perusahaan.</li>
	<li>Menganalisis hasil evaluasi event untuk merumuskan ide &amp; langkah perbaikan ke depan.</li>
</ul>

Event Partnership and Sponsorship at Harian Kompas

Berdiri pada tahun 2011, PT Unggul Mitra Solusi atau lebih dikenal dengan Unggul Solusi adalah perusahaan IT (Teknologi Informasi) yang berdomisili di Jakarta. Kami mengembangkan beragam aplikasi modern dan website e-commerce untuk mempermudah kegiatan operasional dan meningkatkan penjualan.

Aplikasi-aplikasi yang kami ciptakan dipercaya oleh berbagai perusahaan di Indonesia, Australia dan Singapura untuk menopang kegiatan usaha mereka.

Berbekal pengalaman yang kami punya, kami mengerti kebutuhan Anda dan dapat mengembangkan aplikasi untuk mengatasi permasalahan yang Anda hadapi.

OUR VISION
Menjadi perusahaan Teknologi Informasi pilihan pelaku usaha dan korporasi.

OUR MISSION
1. Menjadi mitra handal yang terpercaya untuk mewujudkan visi dan misi client.

2. Memberikan solusi Teknologi Informasi yang modern dan berkualitas.

3. Berkomitmen mengembangkan kemampuan karyawan dan memberikan penghargaan yang sesuai kepada karyawan yang berprestasi.

Unggul Solusi

<ul>
	<li>Answering questions about company's products or services</li>
	<li>Handling customer complaints</li>
	<li>Resolving issues and troubleshooting technical problems</li>
	<li>Ensuring end-products meet customer expectations</li>
	<li>Processing orders and transactions</li>
	<li>Providing on-site training to customers</li>
	<li>Other related jobs and responsibilities</li>
</ul>

Customer Service Officer

Sebagai Event Conceptor (Brand Activation) di Harian Kompas, kamu akan menjadi otak kreatif di balik berbagai event kami.

<ul>
	<li>Menyusun konsep atau blueprint event yang kreatif, unik, dan relevan dengan kebutuhan klien maupun gaya Kompas.</li>
	<li>Memimpin brainstorming dan diskusi ide dengan tim terkait.</li>
	<li>Menyusun RAB (Rencana Anggaran Biaya) event.</li>
	<li>Mengawal pelaksanaan event dari awal hingga akhir, memastikan event berjalan sesuai konsep yang telah disepakati.</li>
	<li>Mendukung pencapaian revenue event, brand activation, dan readership Kompas id.</li>
	<li>Melakukan evaluasi serta menyusun laporan pelaksanaan event.</li>
</ul>

Event Conceptor Brand Activation at Harian Kompas

Implementing the Tridharma of Higher Education which includes the learning process, research and community service

Carry out various study program activities, both internal and external, in accordance with assignments from the Head of the Study Program

Lecturer in Event Management  Multimedia Nusantara Polytechnic

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Memahami keseluruhan produk BFI</li>
	<li>Memberikan pelayanan terkait produk BFI kepada calon Customer Walk In</li>
	<li>Menawarkan produk pembiayaan terhadap customer Walk In</li>
	<li>Membantu proses administrasi kebutuhan Customer Walk In terkait pengajuan</li>
</ul>

Customer Service Penempatan Yogyakarta

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh. </li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ol>

Customer Service Branch Depok

1. Qurban (Seasonal / Project-based)

<ul>
	<li>Memberikan informasi produk qurban (jenis hewan, lokasi penyembelihan, distribusi, harga, laporan video).</li>
	<li>Membantu proses transaksi online maupun offline (microsite, WA, atau mitra).</li>
	<li>Menangani pertanyaan massal saat periode Ramadan – Idul Adha (peak season).</li>
	<li>Follow-up pembeli untuk memastikan pembayaran selesai tepat waktu.</li>
	<li>Mengirimkan laporan after-sales (video penyembelihan, sertifikat, laporan distribusi).</li>
</ul>

2. Aqiqah (On-going Service)

<ul>
	<li>Menjelaskan paket aqiqah (menu, layanan masak, sertifikat, box packaging).</li>
	<li>Mengatur jadwal aqiqah, delivery makanan, dan kebutuhan ritual syar’i.</li>
	<li>Koordinasi dengan tim operasional &amp; dapur agar pemesanan berjalan lancar.</li>
	<li>Menjaga komunikasi after-sales (ucapan terima kasih, follow up testimoni, penawaran program loyalti).</li>
</ul>

3. General CS

<ul>
	<li>Menjadi frontliner komunikasi di semua channel: WhatsApp, Telepon, Email, Instagram DM, Live Chat.</li>
	<li>Menangani komplain dengan ramah dan solutif.</li>
	<li>Membuat laporan mingguan terkait volume pertanyaan, komplain, closing, dan kepuasan pelanggan.</li>
</ul>

MS Office

Problem Sensitivity

Email Support

Reading Comprehension

Critical Thinking

Customer Service Qurban Aqiqah

Avenue Tax Service is a leading Tax Preparation firm based in the DFW area of Texas.

Avenue Tax Service

We are looking for a Seasonal Customer Service Representative to join our team from November through March. This role is ideal for detail-oriented, reliable, and professional individuals who thrive in a fast-paced environment and take pride in delivering exceptional customer experiences.

As a Customer Service Representative, you will serve as the first point of contact for clients, handling inquiries via phone, email, and chat. You will ensure that all communications reflect our company’s high standards of service, while maintaining accuracy and efficiency in data entry and operational support tasks.

This is a seasonal position requiring full commitment during the contract period — no vacations, personal leaves, or schedule conflicts during this time.

Seasonal Customer Service Representative

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Kalibrr Job Search

Marketing Operation & Services Analyst