At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. 

Pattern is a family of home brands with a shared mission to enjoy daily life. Since its launch in 2019, Pattern has developed and brought to market two thoughtfully made, design-forward, home-centric brands: Open Spaces and Equal Parts, and it has acquired GIR, Letterfolk, Poketo, YIELD, Onsen, and Miracle. 

The team behind Pattern Brands formerly founded Gin Lane, a brand agency that built dozens of direct-to-consumer brands and digital experiences across industries for over a decade.

Pattern Brands LLC

About the Role

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. We’re a fast-growing portfolio of home brands, and we’re looking for a detail-oriented Team Lead to manage our relationship with our outsourced Customer Experience (CX) agency and designated team of agents.

In this role, you will help shape customers’ overall experience with our brand. The ideal candidate stays calm under pressure, takes ownership of issues, and is committed to delivering excellent service. This role serves as a key cross-functional partner, ensuring that customer insights drive meaningful improvements across technology, marketing, product, and design.

The CX Team Lead reports to the VP of Operations. This is a fully remote role for up to 40 hours per week, Monday through Friday, to be completed during EST hours.

 
Key Responsibilities

BPO &amp; Team Management: Oversee day-to-day BPO operations, including agent scheduling, performance audits, hiring, training, daily agent support, and team morale.

Strategy &amp; Operations: Own the CX roadmap, SOP updates, and handle escalated issue management (PayPal disputes, chargebacks, and review platforms).

Performance &amp; Reporting: Build and track CX KPIs (FRT, resolution time, CSAT, QA, CES) to deliver actionable performance insights to leadership.

Insights &amp; Cross-Functional Feedback: Identify customer pain points and trends in real time, sharing feedback across product, marketing, design, and tech teams to improve processes and the customer experience.

Ad-Hoc Projects: Support additional CX initiatives as requested by leadership.

Customer Service (CX) Internal Team Lead

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

1. Brand Strategy &amp; Positioning

<ul>
	<li>Develop and strengthen brand identity, positioning, and market differentiation across all product categories and business channels.</li>
	<li>Ensure brand strategy aligns with commercial objectives, target audience, and long-term business growth.</li>
	<li>Maintain strong brand consistency across online, offline, retail, and distributor touchpoints.</li>
	<li>Build competitive market positioning and improve brand perception.</li>
</ul>

2. Campaign &amp; Brand Activation

<ul>
	<li>Plan and execute brand campaigns including product launches, festive campaigns, grand openings, exhibitions, and strategic promotions.</li>
	<li>Develop integrated brand activation strategies across retail, digital, and channel marketing.</li>
	<li>Coordinate with Digital Marketing, Retail Marketing, and Creative teams for campaign execution.</li>
	<li>Monitor campaign effectiveness and optimize brand engagement performance.</li>
</ul>

3. Product &amp; Packaging Branding

<ul>
	<li>Oversee branding strategy for product launches, packaging design direction, manuals, and product presentation materials.</li>
	<li>Ensure product branding reflects market positioning and strengthens customer trust.</li>
	<li>Collaborate with Product, Sales, and Creative teams to improve product presentation and shelf impact.</li>
	<li>Maintain consistency in product communication and packaging standards.</li>
</ul>

4. Social Media – Organic &amp; Content

<ul>
	<li>Lead organic social media strategy across platforms to strengthen brand awareness and customer engagement.</li>
	<li>Develop content direction, storytelling, and communication strategy for brand channels.</li>
	<li>Ensure strong consistency in messaging, visual identity, and customer interaction.</li>
	<li>Support community engagement and long-term organic audience growth.</li>
</ul>

5. Brand Performance Monitoring

<ul>
	<li>Monitor brand health, awareness, campaign performance, and customer perception across channels.</li>
	<li>Analyze market trends, competitor positioning, and customer feedback to improve brand strategy.</li>
	<li>Provide performance reports and strategic recommendations to management.</li>
	<li>Improve brand ROI and long-term brand equity.</li>
</ul>

6. Partnership &amp; Collaboration

<ul>
	<li>Build strategic partnerships with key accounts, distributors, communities, media partners, and brand collaborators.</li>
	<li>Manage co-branding opportunities, sponsorships, influencer partnerships, and external collaborations.</li>
	<li>Strengthen market reach through strategic alliances and brand visibility programs.</li>
	<li>Ensure partnerships support both brand growth and commercial objectives.</li>
</ul>

Brand Marketing Manager

PT. Repower Asia Indonesia Tbk merupakan salah satu perusahaan pengembang real estate di wilayah Jakarta dan sekitarnya. PT. Repower Indonesia Asia, Tbk berkomitmen untuk selalu membangun real estate yang nyaman, asri, demi memenuhi kepuasan customer kami akan rumah impiannya. dengan motto kami “We Build Your Dream” kami akan terus berusaha untuk lebih baik lagi agar selalu mengikuti perkembangan dan memberikan Value of Living.

PT Repower Asia Indonesia Tbk

Tugas &amp; Tanggung Jawab

<ol>
	<li>Menyusun dan menjalankan strategi pemasaran untuk produk rumah tapak premium</li>
	<li>Melakukan prospecting dan pengelolaan database calon pembeli potensial</li>
	<li>Menangani presentasi produk kepada klien (show unit, site visit, private viewing)</li>
	<li>Menjalin dan menjaga hubungan dengan klien premium, agen, dan broker properti</li>
	<li>Mengelola aktivitas promosi (event eksklusif, open house, private gathering)</li>
	<li>Bekerja sama dengan tim digital untuk menghasilkan leads berkualitas</li>
	<li>Mengelola dan menindaklanjuti leads hingga proses closing</li>
	<li>Memonitor tren pasar, harga kompetitor, dan preferensi konsumen premium</li>
	<li>Membuat laporan penjualan, pipeline, dan pencapaian target</li>
	<li>Mampu mengoperasikan excel, gdrive, WA business tingkat penguasaan menengah</li>
	<li>Mampu menggunakan media laptop/pc untuk mendukung Customer Report Management (CRM)</li>
	<li>Menjaga citra brand proyek sebagai hunian premium &amp; eksklusif</li>
</ol>

Sales Executive in house (SE)

Finally Found You! is Indonesia’s beauty brand that is inspired by all the good things that mother nature provides.

We aim to explore the benefits of nature, integrates it with advanced technology, and presents it with love to be the best soulmate for your skin.

We exist not only as a brand, but as a soulmate who will guide you to be the best version of yourself.

We believe the spirit of innovation, creativity as well as the concept of minimalism in our inclusive products will bring you the wealth of nature through skincare for everyone.

🌿 BPOM registerd
🌿 Halal Certified
🌿 No Animal Testing


PT Karya Maharendra Innovation

What You will do:

<ul>
	<li class="text-justify">Develop and execute annual brand strategies aligned with business objectives. </li>
	<li class="text-justify">Lead end-to-end 360° integrated campaigns across digital, KOL, PR, community, retail, and e-commerce channels. </li>
	<li class="text-justify">Drive brand growth through strong consumer insights, market analysis, and commercial thinking. </li>
	<li class="text-justify">Drive new product development and launch planning through consumer insights, product validation, and go-to-market execution. </li>
	<li class="text-justify">Lead brand investment and budget management, ensuring all marketing initiatives are strategically prioritized, financially efficient, and contribute to revenue growth, market share expansion, and long-term brand equity. </li>
	<li class="text-justify">Lead cross-functional collaboration across Sales, E-Commerce, Product Development, Creative, KOL, PR, and Finance teams to ensure brand strategies, product innovations, and marketing investments are effectively translated into measurable business results. </li>
	<li class="text-justify">Own the end-to-end delivery of key brand initiatives, ensuring campaigns are executed on time, within budget, and achieve defined revenue, market share, and brand equity objectives. </li>
</ul>

Brand Manager

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Job description for IT Vendor Management will be, but not limited to:

<ul>
	<li>Manage the end-to-end procurement process for IT goods and services, including needs identification, vendor selection, contract negotiation, and purchasing.</li>
	<li>Handle procurement of IT hardware, software licenses, and services based on organizational needs.</li>
	<li>Monitor IT vendor performance, including performance evaluations, contract reviews, and the development of long-term working relationships.</li>
	<li>Collaborate with internal teams to ensure IT requirements are met effectively and efficiently.</li>
</ul>

IT Procurement Specialist

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Menentukan kategori dan Mengkurasi produk non-buku seperti: Stationery, Creative goods, Gift &amp; lifestyle products, dan Wellness / home / art-related items yang disesuaikan dengan customer profile dari konsep store.</li>
	<li>Mencari dan mengembangkan kerjasama dengan potential brand baru berdasarkan:: kesesuaian dengan konsep store, kualitas produk, dan potensi penjualan melalui skema kerjasama yang sesuai (consignment, revenue share, dll.)</li>
	<li>Mengidentifikasi peluang tenant/counter (F&amp;B atau lifestyle) yang dapat meningkatkan experience di dalam store dan disesuaikan dengan customer profile dari konsep store.</li>
	<li>Mendesain strategi display produk untuk meningkatkan browsing experience dengan menentukan zoning dan pengelompokan kategori yang efektif.</li>
	<li>Membuat analisis Sell-through, Inventory turnover dan Produktivitas space sebagai basis memberikan rekomendasi pengurangan atau ekspansi kategori tertentu.</li>
	<li>Mengikuti tren lifestyle, creative industry, dan retail. Memahami preferensi customer di masing-masing lokasi. Menggunakan insight untuk menentukan arah kategori &amp; tenant partnership.</li>
</ul>

Lifestyle Category Merchandising & Tenant Partnership Strategist | Business Development Gramedia

Established in 1953 by Go Soei Kie (Dasuki Angkosubroto) as a commodities trading business, Gunung Sewu has grown to become one of Indonesia’s premier diversified business groups, with a workforce of approximately 30,000 professionals encompassing operations in the food, insurance, property, manufacturing and other emerging businesses. We believe that Indonesia is a market that can be developed involving ecosystems that are sustainable, whilst aiming to lead by example.
 
We take pride in our humble beginnings, and have grown over the years by placing Passion, Purpose, and Progress as the cornerstone of our activities and focus on creating value in a sustainable manner, as we believe these are the keys to our long-term success. We nurture new businesses, but also work on expanding our existing ones and to develop close relationships with our partners and stakeholders to preserve brand equity across generations.
 
While we celebrate our time-tested values, long-standing heritage and history that spans over 65 years, we believe the global market rewards companies that are striving to explore new horizons. To this end, we aim to nurture progress by fostering an entrepreneurial spirit, guided by integrity and fairness amongst our workforce.

Gunung Sewu Kencana

Ready to launch your career purpose and impact? 
Gunung Sewu is calling all bold, driven, resilient, and future-minded Gen Z talents to be part of LEAD 2027 - Our-signature Management Trainee Program designed to shape tomorrow's leaders through real-world challenges, hands on experiences, mentorship from top business minds. 
 
 
Why Join LEAD? 
Through the LEAD Management Trainee Program, you will gain real exposure and early responsibility by working on high-impact, meaningful projects across our diverse business units, including food, insurance, property, manufacturing, and consumer goods. The program offers 3 cross-industry rotational assignments designed to expand your perspective, strengthen your skills, and develop your leadership capability, supported by an immersive 300+ hours business bootcamp featuring expert-led sessions, simulations, and hands-on business assignments. Throughout the journey, you will receive continuous coaching and mentorship from experienced professionals and industry leaders, while progressing on an accelerated growth path that prepares you to step into a Junior Manager role within 24 months, with high performers continuing to grow and build their careers within Gunung Sewu Group.

We are Looking For:

<ul>
	<li>Go-Getter - Passionate, driven and love pushing boundaries</li>
	<li>Change makers - Not afraid to speak up, take initiative and lead change</li>
	<li>Reliable Player - Committed, accountable, and growth-minded</li>
</ul>

Your LEAD Journey:

<ul>
	<li>Month 1-2 : Business Management Bootcamp + Real Assignment</li>
	<li>Month 3-24: Three rotational assignment across Gunung Sewu business units, developing real leadership and managerial skills</li>
</ul>

 
Ready to lead the future? 
Apply now and start your journey with #LEADtheWay of Gunung Sewu

Gunung Sewu LEAD Management Trainee

Mulia41 is a one stop turnkey storage system and refrigeration system provider that operates in Indonesia and South East Asia. MULIA41 exist in this market to provide a customized solution for our clients by combining innovative, automated warehouse technology and safety management to create a better warehouse management system.


PT. Mulia Empat Satu

The Factory Manager will be entrusted with the overall management of Mulia41's manufacturing facility. This individual will be the driving force behind ensuring production efficiency, uncompromising quality, and a cost-effective operational flow. A key aspect of this role will be to cultivate a culture of continuous improvement and to prepare the production floor for the demands of a global market.

Production and Operations Management:

● Plan, organize, direct, and run optimum day-to-day production operations to exceed our customers’ expectations. 
● Oversee the efficient operation and maintenance of the roll forming machinery and the Wagner painting line, ensuring minimal downtime and maximum output. 
● Develop and implement production schedules, ensuring timely delivery of products to meet market demand. 
● Monitor production metrics and KPIs, analyzing data to identify areas for improvement in efficiency and workflow.

Quality Assurance: 
● Uphold and enhance quality control standards to ensure all products meet both internal and international quality benchmarks. 
● Work in close collaboration with the quality control team to implement and monitor quality assurance protocols throughout the production process. 
● Address any quality issues promptly and effectively, implementing corrective and preventive actions.

Cost Management and Optimization: 
● Develop and manage the factory budget, ensuring all production activities are conducted within financial parameters. 
● Continuously seek and implement strategies to reduce production costs without compromising product quality or safety. 
● Manage inventory levels of raw materials and finished goods to optimize cash flow and minimize waste.

Team Leadership and Development: 
● Lead, mentor, and develop the factory team, fostering a supportive and collaborative work environment that encourages high performance. 
● Implement and oversee training programs for staff on new equipment, safety procedures, and quality standards. 
● Ensure a safe working environment by enforcing health and safety regulations and promoting a culture of safety awareness.

Global Mindset and Strategic Contribution: 
● Contribute to the company's global expansion strategy by ensuring the factory is capable of meeting international standards and production volumes. 
● Collaborate with senior management on strategic planning, providing insights on production capabilities and potential for growth. 
● Stay abreast of the latest manufacturing technologies and industry best practices to maintain a competitive edge.

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