PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Manage end-to-end recruitment for technology positions, including sourcing, screening, interviewing, offer negotiation, and onboarding.</li>
	<li>Partner with Hiring Managers to understand hiring needs and deliver quality talent.</li>
	<li>Build talent pipelines through LinkedIn, job portals, referrals, communities, and other sourcing channels.</li>
	<li>Ensure a positive candidate experience throughout the recruitment process.</li>
	<li>Maintain recruitment reports, dashboards, and hiring metrics.</li>
	<li>Stay updated on technology talent market trends and sourcing strategies.</li>
</ul>

Tech Recruiter

B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. 

We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. 

Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from.

We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people.

A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

B4B Solutions Inc.

Clear is looking for a Recruiter to work with our client, an Australia-based company offering occupational health services, in a remote work setup. 

 Your daily tasks may include:

<ul style="list-style-type: circle;">
	<li>Write, post, and manage job advertisements for nursing, allied health, and clinic administration roles across relevant job advertising platforms, ensuring listings are accurate, tailored to each role type, and actively driving quality applications</li>
	<li>Monitor and action incoming applications daily, acknowledging all candidates promptly and moving qualified applicants through to the next stage in accordance with the client's procedures</li>
	<li>Conduct proactive database searches to identify suitable candidates from existing records and match them against current role requirements for both recurring and newly opened positions</li>
	<li>Float strong and available candidates to the consulting team and hiring managers ahead of demand, particularly for high-turnover clinic roles where pipeline continuity is critical</li>
	<li>Stay current on market trends, competitor activity, candidate pay rates, and supply conditions in the occupational health and allied health talent markets, and communicate relevant updates to the team</li>
	<li>Conduct initial telephone screenings of applicants to assess clinical qualifications, availability, and suitability for specific clinic roles</li>
	<li>Provide the shortlisted candidate resumes and a brief summary from the telephone screening to HR and the hiring manager to determine which candidate to schedule an interview with</li>
	<li>Schedule and facilitate virtual interviews alongside HR and hiring manager, taking notes and ensuring the experience is professional, welcoming, and reflective of the client’s values as an employer</li>
	<li>Prepare a concise candidate summary following each interview, capturing key details like availability and role fit, to be sent to HR and the hiring manager after the interview</li>
	<li style="list-style-type: none;"> </li>
	<li>Conduct 2 thorough reference checks to verify candidates' professional conduct, clinical competence, and work history, and document all findings. Raise any red flags with HR and advise once completed.</li>
	<li>Liaise with HR and hiring manager to confirm what clinic location the successful candidate will undertake their 2 weeks of training at.</li>
	<li>Coordinate the collection and verification of pre-employment requirements valid to the specific role, including AHPRA registrations, ESSA accreditation, working with children checks, first aid, and relevant degree qualifications.</li>
	<li>Advise the successful candidate of the offer of employment via telephone.</li>
	<li>Onboard successful candidate into Employment Hero (client HRIS) by creating their employee profile and distributing their employment contract via the HR system.</li>
	<li>Send offer of employment and welcome email to the candidate.</li>
	<li>Onboard candidate into the client’s IT system in a timely manner.</li>
	<li>Advise payroll of the new employee, their details, and commencement date</li>
	<li>Maintain and update the recruitment spreadsheet of all active roles on a weekly basis, so the team always has a current and accurate view of wht stage of recruitment, each role is at.</li>
	<li>Manage the active pool of casual staff by tracking their availability, location preferences, and any changes in circumstances.</li>
	<li>Handle overflow calls and messages from candidates and internal stakeholders, responding professionally and escalating any complex queries to the appropriate team member.</li>
	<li>Contribute to identifying and implementing improvements to the recruitment, onboarding, and candidate management process that increases speed, accuracy, and quality of placements.</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action

Hiring employees that can accurately follow written steps and processes ensures two things--consistent output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Written)

This measures ability to grasp and comprehend fully and completely explicit and implicit information of written communication.

Reading Comprehension

Recruiter | Australian Account

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

Do you love connecting people with opportunities? Are you energized by fast-paced environments where no two days are the same?

We're looking for a Technical Recruiter to help us grow our product, IT, cloud, security, network, and data science teams. You'll be the bridge between talented professionals and exciting career opportunities at LeapFroggr—sourcing, screening, and guiding candidates through the hiring process.

This is a fully remote role with flexible hours, competitive pay, and real opportunities to grow into senior recruiting or HR leadership positions.

Job Responsibilities

1. Build and execute recruiting strategies to meet hiring goals 
2. Screen resumes and applications to identify top candidates for technical roles 
3. Source candidates through job boards, LinkedIn, networking events, and referrals 
4. Conduct initial interviews to assess qualifications, culture fit, and salary expectations 
5. Coordinate with hiring managers to schedule interviews and gather feedback 
6. Analyze hiring metrics and report on recruitment pipeline progress 
7. Guide candidates through the offer process, including negotiations and onboarding 
8. Maintain accurate records in our applicant tracking system (ATS)

Why Join Us?

- 100% remote work setup 
- Health insurance + paid leave from day one 
- Clear career path into senior HR roles 
- Work alongside a passionate team building products that matter

Technical Recruiter

We believe that the best and most successful people are 'students' of their fields who are find happiness in the constant pursuit of growth, professionally and personally - a lifelong learner. The faster the world around us changes, the more important it is to be a lifelong learner in order to stay competitive.

Lifelong learning comprises four soft skills (Communication, Critical Thinking, Collaboration, Creativity) and four mindset attributes (Curiosity, Initiative, Persistence, Adaptability). All of these are relevant across disciplines and professions.

Gentem Indonesia Lifelong Learning (GILL) Group's mission is to cultivate lifelong learning from an early age in order to increase the competitiveness of Indonesians. GILL delivers premium, efficacious learning outcomes through exclusive partnerships with world-leading content providers and is heavily technology-enabled under separately branded businesses - Wall Street English, Genstarkids, and INDIES (Independent International Education Solutions).

GILL Group was established with the acquisition of the Wall Street English Indonesia business in 2016 and now has over 5,000 active members learning online and in-center across its 11 locations. Genstarkids was launched in October 2025 with the first studio in Bintaro and the second in Cikarang. INDIES was soft-launched in June 2024.

GILL also provides IELTS test prep courses as well as business english courses (professional skills) to both retail and corporate customers. Our corporate customers include blue-chip multinational companies as well as large local conglomerates.

Gentem Indonesia Lifelong Learning Group

What You'll Be Doing

Get Things Done: Drive recruitment timelines with discipline and urgency to consistently meet manpower targets.

End-to-End Hiring: Own the full recruitment cycle, from sourcing and screening to interviewing and closing top candidates.

Strategic Sourcing: Identify the most effective channels and build strong pipelines for recurring and critical roles.

Candidate Evaluation: Assess not just skills but also cultural fit and long-term potential to reduce mis-hires.

Stakeholder Collaboration: Work closely with hiring managers to define role requirements and ensure alignment with business needs.

Candidate Experience: Deliver a smooth, engaging hiring journey that strengthens our employer brand.

Talent Acquisition Manager

SKINMURCH adalah brand skincare lokal Indonesia yang hadir sejak 2022 dengan misi menghadirkan solusi perawatan kulit yang efektif, praktis, dan multifungsi. Kami percaya bahwa skincare tidak harus terdiri dari banyak langkah atau banyak produk untuk mendapatkan hasil yang optimal. Dengan konsep minimal skincare, kami menghadirkan produk-produk serbaguna yang mampu menjawab berbagai kebutuhan kulit dalam satu produk.

Berbekal formulasi yang inovatif dan berkualitas, SKINMURCH terus berkembang melalui website resmi, marketplace, media sosial, serta berbagai kolaborasi dengan komunitas, content creator, dan partner strategis.

CV VINS QUALITY INDONESIA (SKINMURCH)

Responsibilities:

<ul>
	<li>
	Responsible for the operation performance of key users and improvement of contents.
	</li>
	<li>
	Do analysis &amp; give suggestion in order to choose the right influencers/KOL.
	</li>
	<li>
	Develop and execute influencer marketing strategies.
	</li>
	<li>
	Maintain a good relationship with KOL/influencers.
	</li>
	<li>
	Brainstorm with the marketing team on how to increase the marketing engagement by collaborating with certain KOL/Influencers.
	</li>
	<li>
	Monitor market trends, competitor movements, and consumer behavior to keep the brand relevant and ahead of the curve
	</li>
	<li>
	Collaborate with KOLs, creators, and partners to build impactful brand moments
	</li>
	<li>Analyze campaign performance and generate insights to optimize future strategiest</li>
	<li>
	Responsible for managing and optimizing affiliate program performance across e-commerce and social commerce platforms.
	</li>
	<li>
	Recruit, onboard, and maintain relationships with affiliate creators and communities.
	</li>
	<li>
	Monitor affiliate sales performance and provide recommendations to improve GMV and conversion.
	</li>
</ul>

KOL & Affiliate Specialist

EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

We’re looking for an adaptive and goal-driven Telemarketing Manager to join our team. 
You’ll be responsible for recruiting, training, and leading a team of Telemarketing Representatives to meet sales targets while optimizing funnel strategies and ensuring customer satisfaction.

If you thrive in a fast-paced environment, enjoy leading teams, and are passionate about driving results—let’s connect and explore how you can be part of our mission to open the world through education.

Key Responsibilities 
1. Team Leadership &amp; Performance Management

<ul>
	<li>Recruit, coach, and lead the Telemarketing (TMK) team to meet weekly and monthly KPIs.</li>
	<li>Conduct regular check-ins, 1:1s, and performance reviews.</li>
	<li>Monitor team performance, address issues, and implement performance improvement plans when needed.</li>
	<li>Ensure accurate reporting and high-quality results from the team.</li>
</ul>

2. Strategy &amp; Funnel Optimization

<ul>
	<li>Design and implement effective lead generation processes.</li>
	<li>Work with Marketing and Sales to align strategies and ensure a healthy cost of acquisition (COA).</li>
	<li>Analyze funnel metrics and generate actionable insights for leadership.</li>
</ul>

3. Collaboration

<ul>
	<li>Coordinate with Marketing and Sales for smooth lead handovers and follow-up.</li>
	<li>Support campaign initiatives that drive lead quality and conversions.</li>
</ul>

4. Customer Relationship Management

<ul>
	<li>Address customer inquiries and complaints.</li>
	<li>Ensure excellent customer experience and long-term relationship building.</li>
</ul>

Telemarketing Manager

Odoo is a Belgium-based company with 19 offices and over 4,800+ employees worldwide. With a mission to improve efficiency and performance for every business, Odoo offers an all-in-one open-source software that includes 80+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. Flexible for businesses of all sizes and industries, and with prices 3x more affordable than traditional competitors (like SAP and Microsoft), Odoo has become the go-to choice for business owners in Indonesia!

Odoo

As a Partner Acquisition Specialist (Partnership Consultant), you will seek out and recruit prospects into Odoo's partnership network. You will also manage Odoo's business relationships in your assigned area.

Companies in IT, system integration, consulting, and accounting that you register into Odoo's partner network will be given access to sell Odoo products and are empowered to implement Odoo's products and services alongside their own. Partners will receive training in the entire Odoo ecosystem to successfully close deals and implementation of customized software.

 

Responsibilities:

<ul>
	<li>Contacting prospects in Indonesia who have shown interest in becoming Odoo business partners</li>
	<li>Understanding and improving the current operations of prospects: how they interact with their customers, their sales approach, their long-term business plans, and how collaborating with Odoo can help them achieve their goals</li>
	<li>Working consultatively to design tailored implementation packages and negotiating their contents with future partners</li>
	<li>Building successful and mutually beneficial relationships</li>
	<li>Understanding the target market by developing and sharing new ideas on how to effectively grow Odoo's partner network</li>
	<li> </li>
</ul>

What’s great in the job?

<ul>
	<li>Meet amazing people from diverse backgrounds and build meaningful connections.</li>
	<li>Grow your network with top stakeholders and big names in IT.</li>
	<li>Make a difference by giving IT companies solutions that make their work easier and help them earn more.</li>
	<li>Help businesses deliver what the market needs while owning projects like your own.</li>
	<li>Earn unlimited commissions as you expand Odoo’s reach in new markets.</li>
</ul>

Presentation Skills

Persuasion and Negotiation

Sales and Marketing Knowledge

Networking

Communication Skills

Probing

Decision-Making

Partner Acquisition Specialist

Hadley Designs is a vibrant, creative female-owned business dedicated to enriching everyday life and special moments through beautifully crafted stationery. Founded by Becca Hadley, who expertly balances design work with raising four children, the company has flourished for over a decade. With a heartfelt focus on education and organization, Hadley Designs offers a wide range of lovely educational posters, school supplies, homework trackers, and behavioral tools designed to support children’s learning and development in engaging ways.

Serving more than 2,000,000 happy customers and boasting over 100,000 five-star reviews, Hadley Designs combines creativity and practicality across a diverse portfolio of over 1,500 meticulously designed products. Their bestsellers include calendars, planners, educational posters, chore charts, and certificates of achievement - all crafted to bring joy, motivation, and organization to families and educators alike.


Hadley Designs

Ready to Empower a Growing Team and Shape Our Future?

Hadley Designs is redefining early education with creativity and purpose. Every product we create is hand-drawn and teacher-designed, crafted with care to build confidence and connection. 

Role Overview

As the Director of Talent Acquisition &amp; People Operations, you will own how Hadley Designs sources, vets, and closes top global talent, and you will own the broader people system that talent steps into. You will partner with leadership to design the recruiting engine that consistently delivers strong top-of-funnel for every open role, and you will scale the people systems that hold a remote, contractor-centric organization together as it grows toward $100M and beyond.

This is a leadership-tier role with 1 direct report (the People Operations Specialist) and end-to-end ownership of the talent and people functions. Your weeks will be heavier on recruiting in the near term, live pipelines, structured interviews, test projects, employer brand, and steady on People Operations throughout (onboarding, performance frameworks, contractor renewal, leadership enablement).

Key Responsibilities 

Talent Acquisition (the #1 outcome of this role):

• Recruiting Pipeline Management: Source candidates across LinkedIn, job boards, freelancer platforms, and referrals; filter applicants for red flags, competency match, and scorecard alignment.

• Test Project &amp; Interview Operations: Run test projects, review submissions, conduct first-round group interviews, and manage candidate experience end-to-end.

• Sourcing Channel Optimization: Manage and optimize sourcing channels based on performance; build "always hiring" shortlists for recurring high-leverage roles.

• Employer Brand &amp; Glassdoor Defense: Monitor and manage Glassdoor reviews, organize team review drives, ask for feedback, flag issues, protect brand rating.

• Hiring Metrics &amp; Funnel Reporting: Deliver weekly hiring pipeline reports broken down by channel and role; track funnel performance against KPIs.

People Operations:

• People Systems Leadership: Design and implement systems for engaging, onboarding, and retaining talent, aligned with the company's growth objectives.

• Organizational Design and Capacity Planning: Collaborate with leadership to ensure that the organizational structure and workforce planning meet the evolving needs of the business.

• Performance and Development Frameworks: Establish performance expectations, evaluation frameworks, and development pathways that drive accountability and growth across the organization.

• Talent Experience and Retention: Build a consistent and professional experience for talent that reinforces employee engagement, satisfaction, and retention.

• Workforce Insights and Reporting: Provide insights and data-driven recommendations to leadership to guide decision-making and improve workforce effectiveness.

How Success Is Measured

Talent Acquisition KPIs:

• Average time to fill open roles: under 45 days.

• Weekly applicant volume per active role: 250+ qualified applicants.

• Weekly hiring pipeline report by sourcing channel: 100% completion, on time.

• Completed candidate case studies available for review per role per week: 15+.

• Glassdoor company rating: maintain 4.5+ average across the year.

People Operations KPIs:

• Successful implementation of people systems that directly support the business's ability to scale.

• Strong employee retention rates, with high performance and engagement.

• Improved leadership confidence in people systems, talent readiness, and organizational alignment.

• Predictable, scalable people operations that contribute to the company's growth and success.

Director of Talent Acquisition & People Operations

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Sales Team

At our core, the Sales team is built to grow the company. We're focused on bringing in top-tier professionals who are prepared to offer an exceptional experience for our customers. What sets us apart is our consultative sales approach, which ensures our pros deeply understand our product and stay with us longer. We're a scaling sales organization on the lookout for dynamic leaders who are ready to build with us.

About the role

As our Sales Manager, you will recruit, train, and manage a team of Sales Development Representatives (SDRs) or Account Executives (AEs). You'll serve as a coach and strategist, empowering your team to hit key performance indicators (KPIs) and overcome sales obstacles by optimizing pitches and processes. The ideal candidate has strong sales expertise and understands that building trust and rapport with our pros is crucial for long-term relationships. In this pivotal role, you will directly influence the team's growth and company revenue by surfacing key insights from sales conversations, testing new data sources and processes, and improving the quality and quantity of pros on our platform.

What you’ll do

<ul>
	<li>Team Leadership: Cultivate a high-morale, high-performance sales culture by setting and achieving ambitious team goals.</li>
	<li>Coaching &amp; Development: Train and mentor all team members, from new hires to tenured staff, on sales strategies, scripting, and processes, particularly within a remote environment.</li>
	<li>Process Improvement: Manage dynamic sales campaigns, optimize team productivity, and streamline the workflow and operations for SDRs or AEs.</li>
	<li>Strategic Feedback: Provide direct feedback to Sales Leadership, Operations, and Enablement to improve workflow efficiency and identify key training opportunities.</li>
	<li>Product Expertise: Become an expert in the product and clearly articulate its value to every professional.</li>
	<li>Performance Management: Consistently monitor and document team performance.</li>
</ul>

Salesforce

Closing Sales

Sales Team Manager

1. Company Overview
Nova Virtual Solutions and Nova Tech is a modern virtual assistant company that blends human expertise with in-house web development. We provide high-quality administrative, creative, and operational support to businesses and professionals worldwide. Our built-in technology assistant, that uses cutting edge technology to shape the user interfaces and experiences of our software products.  This includes Nova Care’s EVV system and various web and mobile applications developed by Nova and it's affiliated organizations gives enhanced productivity by automating routine tasks, improving workflow efficiency, and ensuring fast, accurate support to our clients.

2. Mission Statement

Our mission is to empower individuals and businesses by delivering reliable, efficient, and tech-enhanced virtual assistance that simplifies operations and supports growth.

3. Vision Statement

We aim to become a global leader in hybrid virtual support, where human intelligence and advanced automation work together to create seamless productivity experiences.

4. Services Offered

Administrative Support: Email management, scheduling, data entry, document preparation.
Customer Support: Responding to inquiries, ticket management, customer follow-up.
Business Operations: Project coordination, CRM upkeep, reporting.
Social Media Assistance: Basic content scheduling, marketing campaigns, engagement tracking and research.
AI-Enhanced Automation: Chat assistance, automated reminders, workflow optimization powered by application affiliated to Nova Tech.

5. Our Technology Assistant: NovaTech AI

NovaTech AI is an integrated virtual technology assistant designed to streamline tasks, automate repetitive processes, and deliver quick insights. It works alongside our human assistants to:
Automate scheduling and reminders
Provide real-time research and information
Generate reports and summaries
Increase accuracy and reduce turnaround time
Support clients 24/7

6. Target Clients

Our services are tailored for:

Clients who with to optimize their productivity by using Virtual Assistant's services such as:

Awareness of the specific protocols and policies, with healthcare experience
Provide clear directions for the policies and procedures to the clients, by providing a tailored contact number for each entity.
Email responses and coordination, minutes of the meeting and daily activity reminders.
Tracking and reminders for any deadlines and nearing due tasks.
Knowledge about marketing and platforms niche (Indeed, Meta, LinkedIn, Instagram) 
Tech skills to keep track of time and compliances, providing assistance in filling out forms, etc.
HIPAA compliant Virtual Assistants


Nova Virtual Solutions

Key Responsibilities

▪ Billing — Preparing and issuing invoices accurately and on schedule based on hours worked or contracted scope.

– Tracking VA timesheets/hours and reconciling them against client agreements.

– Following up on outstanding payments and resolving billing questions or disputes.

– Maintaining clean billing records and reporting on receivables.

▪ Client Contracts — Drafting, sending, and managing client service agreements and renewals.

– Handling scope changes, rate updates, and contract amendments.

– Maintaining an organized, current contract repository and tracking key dates.

▪ Client Calls — Hosting introductory/discovery calls to understand client needs and requirements.

– Running regular check-ins to confirm satisfaction and surface issues early.

– Acting as the escalation point for client concerns and coordinating resolution internally.

▪ Client &amp; VA Onboarding — Onboarding new clients — welcome, expectation-setting, tools/access setup, and documentation.

– Onboarding newly placed VAs to the client — introductions, scope, schedule, and ways of working.

– Ensuring both sides have what they need for a strong start and a clear point of contact.

– Coordinating with the HR &amp; Recruitment Specialist on requirements and placements.

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