About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

About the Role:

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

 

Responsibilities:

<ul>
	<li>Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).</li>
	<li>Handle and resolve customer complaints regarding product issues, returns, and exchanges.</li>
	<li>Manage and track orders to ensure timely delivery and address any order discrepancies.</li>
	<li>Collaborate with the logistics team to address shipping issues and provide updates to customers.</li>
	<li>Maintain accurate records of customer interactions, transactions, comments, and complaints.</li>
	<li>Prepare and submit regular reports on customer interactions, feedback, and issues.</li>
	<li>Monitor and respond to customer reviews and feedback on multiple platforms.</li>
	<li>Provide comprehensive information about products, services, and policies to customers.</li>
	<li>Continuously improve service procedures, policies, and standards based on customer feedback.</li>
</ul>

Customer Service

Since our founding in 2007 in US and VLink Consulting Indonesia (VCI) established in 2018, VLink is truly in a class of our own for our ability to deliver on all points important to our valued customers. We are an end-to-end global partner that provides consultative to coding services. Our delivery model, based on our global presence in North America and APAC regions, provides IT services and strategic workforce solutions. Our engineering mindset enables us to swiftly create affordable and tailored solutions for our customers – large and small.

VLink Inc

<ul>
	<li>Provide solutions and respond to user inquiries regarding the mobile application through chat, email, App Store, and Play Store platforms.</li>
	<li>Handle customer complaints, troubleshoot issues, and ensure clear communication to support a positive user experience.</li>
	<li>Prepare periodic reports on customer inquiries and complaints for monitoring and service improvement.</li>
</ul>

Customer Service Officer

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ul>

Customer Service Gianyar

<ul>
	<li>Memberikan informasi mengenai persyaratan pembiayaan, angsuran, perhitungan pelunasan kepada konsumen yang datang ke cabang.</li>
	<li>Menerima dan merespon telepon dari konsumen.</li>
	<li>Melakukan stock opname transaksi keuangan setiap hari.</li>
	<li>Memberikan penawaran kembali kepada konsumen untuk repeat order.</li>
</ul>

Customer Service Branch Yogyakarta

<ul>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalui pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA</li>
	<li>Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office</li>
</ul>

Customer Service Penempatan Denpasar

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Tangerang

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

Persuasion and Negotiation

Project Management

Stakeholder Management

Problem Solving

Critical Thinking

Communication Skills

VIP Web Consultant | Customer Service | Remote

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Service Development Intern akan membantu untuk support pekerjaan rutin seperti reporting. Service Development Intern juga akan membantu support data tambahan yang dibutuhkan untuk dianalisa dan kebutuhan lainnya dari department Service

Service Development Intern

English 1 (Previously EF English First) SWARA Group opened its first franchise center in Pluit, North Jakarta in 1997. 27 years later, English 1 Swara continues to be the largest group in the Greater Jakarta region, having 19 Centers in the city and its surrounding area. We currently have 9 Centers in the capital city of Jakarta, 6 in the thriving suburb of Tangerang, 4 in the satellite city of Bogor, and 1 in Depok. With a dynamic and expanding team, we established our own Head Office in Tangerang area to help support our English 1 Centers in continuing to grow as the leading provider of English language education in Indonesia.

English 1 Swara Group

<ul>
	<li>Melakukan follow-up secara aktif terhadap calon siswa/ Orang tua melalui Call, dan Walk-in.</li>
	<li>Melakukan konsultasi kepada calon siswa/orang tua untuk memahami kebutuhan belajar mereka.</li>
	<li>Bekerja sama dengan tim akademik dan marketing untuk mencapai target center.</li>
	<li>Memberikan pengalaman belajar terbaik kepada murid dan orang tua murid selama kursus di EF center.</li>
	<li>Membangun dan menjaga hubungan baik dengan calon siswa serta pelanggan existing.</li>
	<li>Menjelaskan program, metode pengajaran, dan keunggulan English 1 dengan jelas dan persuasif.</li>
</ul>

Placement : English 1 Cisauk (Pre Opening Team)

Customer Relation Officer

Customer Experience Development Analyst or in Asuransi Astra it is called Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze (to get Customer Insight), then propose, conceptualize, &amp; create programs for customer/services culture activities (such as service standards/standar layanan and service behaviour) based on Customer Insight that in line with Asuransi Astra Culture &amp; Value.

Senior Service Development Analyst

PT Bussan Auto Finance ("BAF") is one of the leading financing company in Indonesia focusing on new Yamaha brand motorcycle, used motorcycle, Sharia financing, Car, Multi-Products(electronics & home appliances), agricultural machinery, Pradana, and Adidana. In running its business, BAF is registered and supervised by Financial Service Authority (OJK) and member of Indonesia Financing Company Association (APPI) and Credit Bureau. With more than 24 years of existence, BAF has served 8.2 million customers and is supported by ± 8.200 employees in 248 locations across Indonesia.

Bussan Auto Finance

<ul>
	<li>Melakukan monitoring dan service validasi setiap Kantor Jaringan</li>
	<li>Melakukan training/ sosialisasi secara berkala untuk meningkatkan kemampuan Frontliner</li>
	<li>Reporting dan analisis harian, mingguan, bulanan, triwulan, semesteran, tahunan yang berkaitan dengan program peningkatan kualitas layanan di Network</li>
	<li>Reporting dan analisis harian, mingguan, bulanan, triwulan, semesteran, tahunan all activity yang berkaitan dengan Customer Care</li>
	<li>Melakukan pemantauan campaign dari Divisi Operation yang dikirimkan kepada konsumen</li>
	<li>Support permintaan data dari Departemen atau Divisi lain di luar OPS terkait dengan Customer Care dan Service Quality</li>
</ul>

Service Quality Sr Officer

<ol>
	<li>Pria/Wanita maks 30 tahun</li>
	<li>Minimal Pendidikan D3/S1 Semua Jurusan</li>
	<li>Suka Pekerjaan Lapangan</li>
	<li>Berpengalaman di bidang marketing lebih disukai</li>
	<li>Terbuka untuk Fresh Graduate</li>
	<li>Memliki kemampuan berkomunikasi dan bernegosiasi</li>
	<li>Memiliki kemampuan analisa yang baik</li>
	<li>Memiliki kendaran pribadi dan SIM C/A Aktif</li>
	<li>Penempatan Sidoarjo Waru</li>
</ol>

Customer Relationship Executive Sidoarjo

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

Sebagai Customer Loyalty &amp; Engagement Specialist, kamu akan menjadi penggerak utama dalam membangun hubungan jangka panjang dengan pelanggan Gramedia Jalma. Selain mengoperasi Customer Service Desk, tanggung jawabmu melampaui layanan langsung, seperti merancang dan menjalankan program loyalitas pelanggan lintas kanal (offline dan online).

 

Mulai dari pembuatan newsletter, pengelolaan WhatsApp broadcast, hingga penyusunan strategi remarketing berbasis data pelanggan, kamu akan memastikan pelanggan merasa terhubung, dihargai, dan terus kembali berinteraksi dengan toko. Peran ini bekerja erat dengan Store Experience Coordinator dan Communication Strategist untuk memastikan setiap inisiatif engagement selaras dengan narasi brand dan Gramedia Jalma.

 

Key Responsibilities:

Customer Engagement &amp; Loyalty Programme Development

<ul>
	<li>Merancang dan mengimplementasikan program loyalitas pelanggan (poin, member privilege, event eksklusif), yang dapat mendorong customer engagement kepada brand.</li>
	<li>Menyusun newsletter, pesan WhatsApp, atau pengumuman program yang menarik dan relevan.</li>
	<li>Berkoordinasi dengan Store Experience Coordinator dan Communication Strategist dalam eksekusi program yang sesuai brand.</li>
</ul>

 

 

Customer Data &amp; Insight Management:

<ul>
	<li>Mengumpulkan dan menganalisis data pelanggan (frekuensi kunjungan, kategori pembelian, engagement rate).</li>
	<li>Mengelola database pelanggan untuk memastikan segmentasi dan personalisasi komunikasi berjalan efektif.</li>
	<li>Mengidentifikasi tren perilaku pelanggan untuk menyusun strategi remarketing dan peningkatan kunjungan ulang.</li>
	<li>Membuat laporan bulanan tentang hasil program loyalitas dan rekomendasi pengembangan strategi pelanggan.</li>
</ul>

 

 

Customer Service Excellence:

<ul>
	<li>Menjadi wajah brand dalam memberikan layanan pelanggan yang ramah, informatif, dan solutif baik untuk pelanggan offline maupun online.</li>
	<li>Menangani pertanyaan, saran, dan keluhan pelanggan secara profesional melalui berbagai kanal: langsung di toko, WhatsApp Business, dan Direct Messages (Instagram atau platform digital lainnya).</li>
	<li>Menindaklanjuti setiap pertanyaan atau komplain dengan cepat, akurat, dan sesuai standar brand.</li>
	<li>Memberikan asistensi untuk transaksi online, termasuk membantu pelanggan memahami alur pembelian, status pesanan, metode pembayaran, atau kendala teknis.</li>
	<li>Bekerja sama dengan tim operasional dan tim komunikasi untuk memastikan informasi yang diberikan konsisten, jelas, dan sesuai brand voice.</li>
</ul>

Customer Loyalty & Engagement Specialist Gramedia Jalma Semarang

Customer Loyalty & Engagement Specialist Gramedia Jalma Melawai

<ul>
	<li>Melakukan folow-up database yang diberikan dari Telesales dan melakukan visit terhadap konsumen yang pernah pengajuan di BFI.</li>
	<li>Menawarkan kembali pinjaman ke nasabah yang pernah menjadi konsumen BFI.</li>
	<li>Menganalisa kembali kelayakan calon nasabah BFI yang pernah mengajukan pinjaman di BFI.</li>
</ul>

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