PT Global Urban Esensial is a member of Dexagroup, one of Indonesia's largest ethical pharmaceutical company that engage in digital area. Aligning with technology advancement, PT Global Urban Esensial reaches the society wider, answering the society's needs for easier access to digital, and to be a leader in pharmaceutical business.

With our strong technology team, valuable contents, reliable operating system, and our marketing team, we are bringing our services to the society through our brands. They are Goapotik.com, an online marketplace that fulfills healthcare needs, guesehat.com a one-stop E- Health Solution, and Teman Bumil, an application that supports pregnant women.

PT Global Urban Esensial

<ul>
	<li>Acquiring potential B2B partner and Brand to collaborate with GoApotik</li>
	<li>Maintain B2B partner, principal &amp; brand (including regular visits, follow-up legal documents, follow-up and update product prices, monitoring and evaluating principal program promotion, follow-up invoices, and price comparison)</li>
	<li>Collaboration GoApotik Store and e-Commerce (including creating a work plan, creating legal documentation, creating program promotion, following up and updating product price, and recap merchant transactions)</li>
	<li>Initiate competitor benchmarking and marketing program effectiveness</li>
	<li>Collaborate with key business representatives to complete project management activities according to defined service level commitments and process compliance guidelines</li>
</ul>

Business Development Manager

EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

Summary

English First (EF) is one of the biggest English learning centers in the world with more than 500 schools located in more than 52 countries. Our EF Adults centers in Indonesia have been providing quality English learning programs that focus on communicative competence, combined with our ‘Learn-Try-Apply’ method.

We are currently growing ours B2B Team to serve more English training program for various corporate clients across Indonesia.

 

Job Descriptions

We are looking for an enthusiastic Corporate Account Executive to grow EF Corporate department. This person will open potential new markets and industry by ensuring that these clients get their English Training Program tailored exclusively for their staff as well as maintaining the best service experience.

Main responsibilities:

<ul>
	<li>Generating and expanding new B2B opportunities across Indonesia</li>
	<li>Meeting new sales target, account growth, and retention rate</li>
	<li>Maintain strong relationships with our existing clients to achieve long term partnerships, including grow clients' performance, contract renewals, identify new opportunities, and upsell opportunities</li>
	<li>Plan, pitch, negotiate, and execute meetings, networking activities, and sales demo presentation.</li>
	<li>Focusing on high growth of B2B new sales; developing and leading a long-term sales and growth strategy</li>
	<li>Ensuring that customer service satisfaction and good client relationships are of main importance</li>
	<li>Work with cross functional department such as marketing, academic, finance, and other related stakeholders to ensure smooth deliverables.</li>
	<li>Ensure timely &amp; detailed service and sales report of corporate account performance</li>
</ul>

Corporate Account Executive

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

Role of Purpose

You will work as part of business &amp; improvement to help maintain service quality to the clients and enhance our resources skills. You will prepare, conduct Customer Service training and create the necessary process notes required for the training. For this role, we expect a person who masters our products inside and out to advise and find the best possible explanations and respond promptly to inquiries. A high level of communication skills is essential as you will deliver this skill to your trainees so they can handle complaints, ensure customer satisfaction, and provide professional customer support.

Responsibilities:

<ul>
	<li>Conduct Customer Service training for existing members or new members</li>
	<li>Ensure the quality &amp; effectiveness of each given training, design effective training programs</li>
	<li>Support and mentor trainees to achieve best performance as per client expectation</li>
	<li>Maintain &amp; upskill knowledge, systems, and skills in a scope of work</li>
	<li>Create syllabus, process notes/ modules related to Customer Service, and keep it updated</li>
	<li>Work side by side with Operations to capture and documented new products and the processes from existing and new clients</li>
	<li>Manage training schedule and training requests for Customer Service</li>
	<li>Develop a schedule to assess the training needs</li>
	<li>Be responsible for trainee’s attendance record</li>
	<li>Respond and analyze to Training Request received from Operations</li>
	<li>Create a Training Evaluation Form at the end of the training for training assessment and results</li>
	<li>Support Operations on doing production when needed</li>
	<li>Submit production tracker and schedule report to the leader</li>
	<li>Share the progress of current training periodically with the leader</li>
</ul>

Customer Service Trainer

Advance Innovations (AdIns) is Independent Software Vendor that established in 2000. We have comprehensive an end-to-end solution for financial businesses such as customer finance and leasing solution, mobile solution, document solution, IT training and development solution, data warehouse and business intelligent solution and payment channel solution. With all of this solutions we are a market leader in this industry with 60% of market share. AdIns has an excellent track record and 100% success rate in project implementation supported by an excellent combination of highly skilled professionals, in-depth business understanding, and extensive experience in financial industry especially banking and multi-finance company.

Feels Like Home

We do not care about who you are, where do you come from, or the colour of your skin. You are one of us and we are one of you. AdIns is home to young innovative professionals, because we know that modern problem need a modern solution. Having fun while working will make an enjoyable, conducive, and comfortable working place and it is one of the privilege that gave to the employees.

Learning Experience

If you are looking for a job, AdIns is not the right place for you, if you have huge thirst of knowledge, AdIns is the perfect place to keep on learning and developing yourself. Learning is the journey of a lifetime, that's why AdIners aren't just encouraged but also sponsored to take a bunch of certification for free.

Same Frequency

We understand that not everyone can get along with each other and we all have a fear of being judged. You can be yourself without any hesitation because we talk in the same frequency and have the same set of mind on this world. Being bullied and be the bully with no heartache is an everyday thing.

Facility & Reward

Greater power comes with greater responsibility, no pain no gain, yin and yang, everything come in pairs and have to be balance. AdIns will see and acknowledge every skill and potential that you have, so do not be afraid and feel free to do more than what they expect. We really appreciate our loyal and dedicated employees with a further study, certification, vacation trip, etc.

Follow our Social Media
Instagram: @lifeatadins
Youtube: AdIns Official
Tiktok: adins_official
LinkedIn: PT. Adicipta Inovasi Teknologi (AdIns)
Facebook: PT Adicipta Inovasi Teknologi (AdIns)

PT. Adicipta Inovasi Teknologi (AdIns)

<ul>
	<li>Melakukan tugas tech-engineering untuk mendukung tim teknis dalam mencapai tujuan bisnis perusahaan</li>
	<li>Memimpin, mengelola dan melatih tim teknis dalam pengembangan sistem</li>
	<li>Membuat desain sistem untuk meningkatkan efficiency, availability, scalability, flexibility, functionality dan usability dari produk perusahaan</li>
	<li>Memiliki pemahaman yang mendalam tentang arsitektur perangkat lunak, sistem operasi, dan jaringan</li>
	<li>Bekerja sama dengan tim teknis untuk menetapkan tolok ukur, standarisasi, teknikal, dan mekanisme lain untuk persyaratan non-fungsional</li>
	<li>Bekerja sama dengan pengguna dan pemangku kepentingan untuk memahami kebutuhan bisnis</li>
	<li>Menciptakan alat dan sumber daya yang membantu tim bekerja secara lebih efisien dan efektif</li>
</ul>

System Analyst

FIFGROUP is an affiliation company of PT. Astra International Tbk which engages in consumer financing. Currently, we serve more than 4 million active customers all across Indonesia. Founded in 1989, FIFGROUP grows excellently over the years. By the end of 2018, FIFGROUP successfully booked total revenue of IDR 9.46 Trillion.  Strengthened with the spirit of TEAM; Teamwork, Excellent, Achieving, and Moving Forward, we continue to expand our business to financial technology and various digital business platforms. We believe, everything we do is dedicated to bring a better life for the community and by doing so, we’ll get closer to our vision to be an admired national industry leader.

FIFGROUP

<ul>
	<li>
	Collecting, analyzing, and interpreting human capital-related data to provide insights, support strategic initiatives, and enhance Human Capital operation.
	</li>
	<li>
	Develop HC Data Ecosystem by collect and compiles HR Metrics &amp; Data from a variety of sources.
	</li>
	<li>
	Prepares reports of data result, presenting &amp; explaining to management level.
	</li>
	<li>
	Collaborate with process owner to improve business process, organization structure, and Man Power Planning in operation function.
	</li>
	<li>
	Analyze, calculate and manage the number of employees nationally both in the Head Office and Branches, including the position, work location, employees hired, moved or left the company and other considerations.
	</li>
	<li>
	Evaluate standard productivity indicators to monitor and control the level of organizational health, to see the relevance to the latest business needs.
	</li>
</ul>

People Analytics

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Section Head Health Claim have to make sure the verification and approval claim processes executed properly &amp; thoroughly, also they need to encourage and implement innovations in process and services in Health Claim.

Job Descriptions:

<ul>
	<li>Ensure: (a) Claim content (medical procedures, medical examinations, and medications) in accordance with policies’ coverage plan; (b) Medical procedures, examination, and medications fee is in accordance with terms &amp; conditions; (c) Claim content to hospitals or health provider (in accordance to policies' coverage plan)</li>
	<li>Giving out advice and medical recommendations for specific medical cases to companies based on received informations from hospitals or patient to suggest the best solutions.</li>
	<li>Encourage and implement innovations in process dan new services</li>
	<li>Make and implement TOD (Table of Duties) for team member based on work plan</li>
	<li>Monitor and evaluate team productivity in order to achieved agreed productivity targets.</li>
	<li>Lead health projects in Health Operation Division and suggest an improvement in health industry (for example: medical check-up system, claim process system, etc)</li>
</ul>

Placement: Head Office - Jakarta Selatan

Microsoft / MS Excel

Section Head Health Claim for Occupational Physician or Dokter Okupasi (SP.OK)

PT Berlian Sistem Informasi is an IT service and consultation company which was established in 1996. We are one of the subsidiaries of Mitsubishi Corporation (MC) Japan with customer ranging mainly from MC Group and other Japanese companies. 

With 20 years of experience and more than 200 consultants, we provide wide range of IT services which covers infrastructure as well as application services. Some of our services are data center services, network & communication services as well as application for financial, human resources and production area.

With customer coming from automotive, manufacturing and multifinance industry we strive to provide the most suitable services for our customers following our motto "Your Success is Our Treasure".

PT Berlian Sistem Informasi

<ol>
	<li>Improve ART Performance by facilitating cross team collaboration, building trust with stakeholders, coach the IP iteration, facilitate the problem-solving workshop, and help the team to inspect and adapt event.</li>
	<li>Facilitate PI Planning in the preparation process, draft PI Plans, create team PI objective, and review final plans and business value</li>
	<li>Support iteration execution (backlog refinement, team planning, team sync, review, and retrospective)</li>
	<li>Improve flow by establishing the team Kanban board, measure and optimize the flow, and build quality in.</li>
	<li>Build High-Performance teams by developing healthy agile teams to create high-value increments of working solution.</li>
</ol>

Conflict Resolution

Scrum

Problem Solving

Coaching

Collaboration

Decision-Making

Scrum Master

PT.  Akhdani Reka Solusi (ARS), merupakan perusahaan software khususnya pengembangan software, datawarehouse, maintenance, system integration dan konsultan.

PT Akhdani Reka Solusi

Benefits:

<ul>
	<li>Health insurance</li>
	<li>Laptop</li>
	<li>Bonus by Performance</li>
</ul>

Job Description:

<ul>
	<li>Responsible to indentify business requirements.</li>
	<li>Create detailed planning for digital product project.</li>
	<li>Provide solutions that expedite project delivery.</li>
	<li>Being part of business analysts team that expected to provide support and share knowledge.</li>
	<li>Giving recommendation for improvements and solutions of product optimization.</li>
	<li>Having project management skills, which is responsible for the entire project for the success of system development.</li>
	<li>Communicate and build relationships with all internal and external stakeholders to identify and develop a project plan.</li>
</ul>

Applicants will be asked to fill out a pretest form and those selected will then take the test in the following stages :

<ul>
	<li>Stage 1: Filling out the pretest form</li>
	<li>Stage 2: Interview User</li>
	<li>Stage 3: Interview HRD</li>
	<li>Stage 4: Offering</li>
</ul>

After passing the interview :

<ul>
	<li>Probation. Akhdani's learning process is to ensure suitability of work capacity, adaptation, learning ability and cultural compatibility to work at Akhdani. The duration of probation was 3 months. During probation, employees receive 80% of the agreed monthly salary.</li>
	<li>Offering Contract. Those who pass probation will be offered as permanent employees or contract employees on a time basis, depending on the results of the evaluation of the probation period.</li>
</ul>

Placement location:

<ul>
	<li>Office Client (on-site) Jakarta Pusat.</li>
</ul>

Range sallary in this position:

Junior (0-3 years experiences) :Rp. 5.500.000 - 6.500.000

Middle (3-5 years experiences): Rp. 6.700.000 - 9.500.000

Senior (&gt;5 years experiences): Rp. 9.700.000 - 10.500.000

IT Business Analyst

<ul>
	<li>Provide recommendation and improvement regarding the organizational structure in order to achieve the establishment of an effective organization</li>
	<li>Carry out and organize job analysis, job description, job evaluation, and job grading according to the company'a needs in order to achieve the establishment of an effective organization</li>
	<li>Collaborate with process owner to improve business process, organization structure, and Man Power Planning in operation function</li>
	<li>Evaluate standard productivity indicators to monitor and control the level of organizational health, to see the relevance to the latest business needs</li>
	<li>Analyze, calculate and manage the number of employees nationally both in the Head Office and Branches, including the position, work location, employees hired, moved or left the company and other considerations</li>
	<li>Carry out and maintain change management, and monitor organization plans that has been approved</li>
	<li>Implement strategies to develop improvement and innovation in the company</li>
</ul>

This test measures ability to make a healthy compromise in order be able to come through a difficult path or decision.

This test measures ability to identify points of similarity between two ideas/items, to use the right statements to arrive at healthy compromises, to respond to rejections, and ability to decipher a hard no from a soft no.

Negotiation

Evaluating and identifying important and relevant information in different formats such as charts, tables, survey results, narratives and other reports are higher order skills that are critical in making decisions and developing solutions.

Data Interpretation

Human Capital Organization Development Officer

PCS Indonesia is a company engaged in financial technology products and services. We provide payment solutions with the latest technology and in accordance with the development of the world.

PCS Group

<ul>
	<li>Managing recruiter team and end-to-end recruitment lifecycle from sourcing, interviews, and offering.</li>
	<li>Facilitate actively and think strategically in proposing solutions to fulfill hiring needs.</li>
	<li>Ensuring hiring is facilitated and executed properly within the Service Level Agreement (SLA).</li>
	<li>Managing onboarding and coordinate with related departments to ensure a smooth hiring process until the new employee are onboard in the company</li>
	<li>Oversee and liaise with Psychologist to ensure proper psychological test, scoring, and psychological report.</li>
	<li>Carrying out psychological and technical assessment of the employee for promotion and /or potential review if needed.</li>
	<li>Managing and responsible for handling any application, filing, documentation, and reporting.</li>
	<li>Paid internship and get free lunch every work day</li>
</ul>

Tech Recruiter Internship

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ol>
	<li>Melakukan tindakan Fisioterapi Okupasi</li>
	<li>Bertanggung jawab terhadap tindakan/treatment yang dilakukan kepada pasien</li>
	<li>Memiliki kepribadian yang ramah serta berkomitmen terhadap pasien</li>
	<li>Mampu melakukan observasi &amp; evaluasi hasil kerja</li>
</ol>

Fisioterapi Okupasi

Job Description:

1. Menyusun rencana kebutuhan peralatan okupasi terapi sesuai kebutuhan dan koordinasi. 
2. Membuat laporan bulanan jumlah kunjungan pasien rawat jalan di unit rehabilitasi medik. 
3. Bertanggung jawab atas tata laksana pelayanan okupasi terapis. 
4. Melakukan pengawasan sesuai ketentuan pelayanan okupasi terapis di klinik. 
5. Bekerja sama dan mengevaluasi kinerja bersama dengan tim pelayanan rehabilitasi medik di kilinik untuk meningkatkan kualitas pelayanan kerja.

Terapis Okupasi at Child Clinic Kompas Gramedia

Data Science Education Center

Algoritma is founded with the purpose of making data science accessible to everybody. We organise data science workshop for individuals and corporate, we adopt a learn-by-building approach suited to beginners and non-programmers.
What is it like working at Algoritma?

STARK Values at Algoritma:

1. Stay Proactive & Positive: We entrust people with huge responsibilities and allow for a high degree of autonomy and creative freedom.
- Our employees take initiative
- Our managers believe in empowerment
- Our project directors take ownership of their results. 

2. Trust & Loyalty: We may not be able to control everything, but we can influence certain things. 
- Our employees are trustworthy and loyal
- Our manager do not take unethical shortcuts and think of long term impact of their decisions

3. Accountability. Accountability is about follow through and getting done what you said you’d get done. It’s recognizing that other team members are dependent on the results of your work. It’s about open, proactive communication to keep team members informed of the status of your commitments because it has a direct impact on their ability to
achieve their own commitments.
- Our employees take the responsibility to complete the tasks assigned.
- Our employees perform the duties required by the job further the goals of the
organization.
- Our employees recognize that 
 procrastinating feedback only makes things
worse, thus makes accountability it a habit

4. Relentless & focused: We demonstrate outstanding focus and work ethics, productivity, and a sense of urgency in our work.
- Our employees are reliable in their commitment
- Our managers set challenging but attainable goals

5. Kindness: We treat others how we would want to be treated. We respect other people’s opinion despite disagreement. We do not shame others for voicing their concern or opinion, we embrace openness and kindness. We believe that people who are compassionate are easier to work with and are more successful as they receive more opportunities. You can’t fake a culture of kindness.
- Our employees get things done without stepping on others.
- Our employees don't use fear tactics or shaming.

Algoritma

As a Business Development at Algoritma Data Science School, you will be pivotal in driving the expansion of our corporate data science training programs. Your role centers around engaging with businesses, understanding their organizational needs and objectives, and aligning them with Algoritma's tailored data science courses. You will play a crucial role in helping companies empower their teams with cutting-edge data science skills, contributing significantly to their operational success.

 
Key Responsibilities:

Ecosystem Outreach (25%):

<ul>
	<li>Forge and nurture strategic relationships with corporates, startups, universities, and other key partners.</li>
	<li>Identify and engage potential partners to expand our network and influence.</li>
</ul>

Corporate Outreach, Relationship Management, and Sales (50%):

<ul>
	<li>Work closely with the Program Manager to organize corporate orientation meetings and consultative visits.</li>
	<li>Manage contract processes, from negotiation to signing and billing.</li>
	<li>Tailor and sell corporate packages that align with client needs.</li>
	<li>Develop and maintain strong relationships with corporate contacts, gaining deep insights into their needs and objectives.</li>
	<li>Build a comprehensive database of corporates interested in data science.</li>
	<li>Conduct research on data utilization trends within target corporates.</li>
</ul>

Project Management (15%):

<ul>
	<li>Prioritize and manage projects, focusing on critical deliverables.</li>
	<li>Plan, organize, and execute projects, leveraging cross-functional resources as needed.</li>
</ul>

Internal Collaboration (10%):

<ul>
	<li>Collaborate with Marketing and Operations teams to plan and execute Algoritma activities across Indonesia.</li>
	<li>Partner with various departments to develop and implement successful programs, mentorships, and events.</li>
</ul>

Business Development (B2B)

<ul>
	<li>Conduct Refund training for existing members or new members</li>
	<li>Ensure the quality &amp; effectiveness of each given training, design effective training programs</li>
	<li>Support and mentor trainees to achieve the best performance as per client expectation</li>
	<li>Maintain &amp; upskill knowledge, systems, and skills in a scope of work</li>
	<li>Work side by side with Operations to capture and document new products and the processes from existing and new clients</li>
	<li>Create syllabus, process notes/ modules related to Refund, and keep it updated</li>
	<li>Be responsible for trainee’s attendance record</li>
	<li>Manage training schedule and training requests for Refund</li>
	<li>Develop a program to assess the training need</li>
	<li>Create a Training Evaluation Form at the end of the training for training assessment and results</li>
	<li>Support Operations team on doing production when needed</li>
	<li>Submit production tracker and schedule report to the leader</li>
	<li>Share the progress of current training periodically with the leader</li>
</ul>

Refund Trainer with GDS Experience

<ol>
	<li>Design, develop, and maintain server-side logic using the latest technologies.</li>
	<li>Implement scalable and high-performance backend solutions.</li>
	<li>Design and manage database schemas.</li>
	<li>Optimize database queries for improved performance.</li>
	<li>Implement and maintain security best practices for data protection and system integrity.</li>
	<li>FIxing bugs and improving application performance</li>
</ol>

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