ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

- Develop strategic plans to achieve KPI results; Sets quantifiable expectations that align with the company goals. 
- Develop tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume within his/her area. 
- Develop and maintain Hub standard operating procedures &amp; processes in assigned areas. 
- Analyze and propose new ways of working to the management in order to improve the overall Hub performance. 
- Oversee daily operations to meet SLA and ensure full compliance of hub operational process &amp; policies. 
- Lead the troubleshooting efforts on the assigned area hub and solve the problems. 
- Monitor &amp; update hub operational performance in terms of its service, cost, productivity &amp; efficiency. 
- Establish &amp; keep track of daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency &amp; cost. 
- Responsible for overall team management, including hiring, goal setting and delegation of work, training and development, coaching/mentoring and completing performance evaluations that are supported by collaboration with stakeholders.

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Inventory & Logistic Manager

<ul>
	<li>Design and set up a Logistic operation process focusing on Warehouse</li>
	<li>Coordinate with internal Operational and cross functional teams such as Product, Business Development, Marketing, and external parties on project and process flow operational improvement deliverables.</li>
	<li>Working closely with all Warehouses teams all around the Jabodetabek area.</li>
	<li>Ensure Operation on field excellence (directly on field).</li>
	<li>Ensure all Operations understand all processes and sop correctly be followed on field (inspection process).</li>
	<li>Ensuring project deliverables are delivered in timely manner.</li>
</ul>

Midmile Fulfillment Excellence Senior Associate

<ul>
	<li>Analyze business needs and create suitable recommendations to help achieve OKR</li>
	<li>Understand our data pipeline and create recommendations to save cost</li>
	<li>Delete corrupted data, fix coding errors, or other related problems</li>
	<li>Develop and maintain databases and data systems</li>
	<li>Reorganizes data into an easy-to-read format</li>
	<li>Extracting data from primary and secondary sources using automatic tools</li>
	<li>Perform analysis to assess the quality and meaning of data</li>
	<li>Filter data by reviewing reports and performance indicators to identify and fix code problems</li>
	<li>Work with a team of programmers, engineers, and management leaders to identify process improvement opportunities, propose system modifications, and develop data management strategies</li>
	<li>Prepare reports containing trends, patterns and predictions using relevant data. Analyze local, national and global trends that may have an impact on companies and industries</li>
	<li>Use statistical tools to identify, analyze, and interpret patterns in complex data sets to aid diagnostics and predictions</li>
</ul>

Data Analyst

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Job Description:

<ul>
	<li>Handle pre-sales and after-sales inquiries via call and email</li>
	<li>Manage customer inquiries, consultation request, order tracking, and complaints</li>
	<li>Ensure service quality meets SLA/KPI targets</li>
	<li>Communicate clearly and professionally in every interaction</li>
</ul>

Customer Service

About this Position

We are looking for a Mass Hiring Recruitment Officer who is responsible for handling high-volume recruitment of blue-collar partners to support operational needs. This role ensures timely fulfillment, coordinates closely with the operations team regarding partner performance and violations, manages related administrative and disciplinary processes, and maintains recruitment quality in a fast-paced, target-driven environment.

 

Job Description

As our Astronaut, your missions are:

<ul>
	<li>Handle end-to-end recruitment and fulfillment process for blue-collar partners (Picker, Packer, Driver, Inventory) based on operational needs.</li>
	<li>Achieve daily and weekly hiring targets aligned with operational demands.</li>
	<li>Ensure the recruitment process remains simple, efficient, and high quality.</li>
	<li>Coordinate closely with the Operations team regarding partner violation reports to ensure data validity.</li>
	<li>Follow up on violation reports by directly communicating with the respective partners.</li>
	<li>Manage administrative processes related to disciplinary actions (including documentation and Warning Letters/SP) in accordance with company procedures.</li>
	<li>Monitor and ensure smooth processing of Warning Letters (SP) until finalization.</li>
	<li>Maintain proper documentation and recruitment tracking using Excel.</li>
	<li>Adapt quickly to operational changes and urgent manpower requirements.</li>
</ul>

Mass Hiring Recruitment Officer

The Senior Lead Customer Experience is responsible for leading end-to-end customer experience strategy to reduce complaints, improve service quality, and support sustainable business growth. This role drives cross functional collaboration across Retail and Logistics (supply chain), strengthens service culture, and leads CX automation initiatives.

<ul>
	<li>Develop and execute strategies to reduce complaints while supporting business growth.</li>
	<li>Analyze customer journeys and case trends to identify root causes and implement preventive solutions.</li>
	<li>Monitor daily CX operations to ensure scheduling alignment, productivity, and proper backlog management.</li>
	<li>Ensure operational issues and case surges are handled effectively and timely.</li>
	<li>Monitor and analyze key CX metrics (complaint rate, resolution time, backlog, CSAT, etc.).</li>
	<li>Prepare and release regular CX performance reports to management and stakeholders.</li>
	<li>Conduct regular meetings with internal teams and stakeholders (Commercial, Hub, Product Quality, etc.) to review issues and improvement plans.</li>
	<li>Take direct leadership in handling critical complaints, including on-ground coordination when necessary.</li>
	<li>Lead CX automation initiatives to improve efficiency and scalability.</li>
	<li>Drive the development and implementation of AI-based customer service agents.</li>
	<li>Lead and develop the CX team through hiring, goal setting, coaching, and performance evaluation.</li>
	<li>Build a strong customer-centric service culture across the organization.</li>
</ul>

Senior Lead Customer Experience

<ul>
	<li>- Menyusun perencanaan produksi &amp; kapasitas harian/mingguan</li>
	<li>- Monitoring realisasi produksi vs plan dan melakukan penyesuaian</li>
	<li>- Koordinasi dengan Warehouse, QC, Logistik, dan Procurement</li>
	<li>- Mengelola jadwal, prioritas order, dan ketersediaan material</li>
	<li>- Menyusun laporan PPIC dan pencapaian KPI</li>
</ul>

PPIC Senior Supervisor

<ul>
	<li style="display: block;"> </li>
	<li>Conduct inspections of incoming materials, in-process production, and finished products to ensure they meet specifications and quality standards.</li>
	<li>Collaborate with production personnel to address quality issues and implement corrective actions when necessary.</li>
	<li>Ensure that products meet company requirements in terms of both quality and quantity.</li>
	<li>Melakukan QC proses sortir dan grading produk.</li>
	<li>Bertanggung jawab atas quality control inbound:</li>
	<li>Melakukan sampling produk.</li>
	<li>Mengecek kesesuaian kualitas dengan spec quality yang berlaku.</li>
	<li>Mengukur pemahaman dan cara kerja MP (Man Power) dalam proses QC.</li>
	<li>Menangani temuan defect di lapangan</li>
	<li style="display: block;"> </li>
</ul>

Quality Control Officer

We established at 2012. With experience in several industry sectors, a broad portfolio and technology platform as well as bringing a dedicated and highly qualified team, enabling the talent we provide to provide fast and responsive services, making it the best choice for companies that want to increase the usability of their businesses.

OUR SERVICES
- Professional Service
Provide qualified software engineer with wide range skill

- Managed Service
Provide scrum team and scrum master. We promise story point (SP) based SLA.

- System Development
Develop business requirement. Time boxed. Our speciality are java and android based application.

- Prodemy
Education IT Based (Technical Consultant Program) and Provide custom training. Custom syllabus, custom training period and custom location

Pro Sigmaka

<ul>
	<li>Develop, customize, and maintain Odoo modules (Community and Enterprise editions).</li>
	<li>Analyze business requirements and translate them into effective technical Odoo solutions.</li>
	<li>Integrate Odoo with third-party systems, including REST APIs, payment gateways, logistics platforms, and other external services.</li>
	<li>Write clean, efficient, and maintainable Python and XML code following Odoo best practices.</li>
	<li>Perform debugging, bug fixing, and performance optimization of Odoo applications.</li>
	<li>Prepare and maintain technical documentation for developed modules and integrations.</li>
	<li>Support deployment, testing, and ongoing system maintenance.</li>
	<li>Collaborate with internal teams and stakeholders to drive continuous system improvement.</li>
</ul>

Odoo Developer

Requirements

<ul>
	<li>Minimum D3/S1 degree from any relevant field.</li>
	<li>1–2 years of experience in Training, Operations, Logistics, or Retail environments.</li>
	<li>Strong understanding and hands-on experience in Training Needs Analysis (TNA), including conducting case studies and identifying training gaps.</li>
	<li>Proficient in Microsoft Excel (IF, error formulas, array, pivot tables) for data analysis and reporting.</li>
	<li>Demonstrated people leadership skills with strong analytical ability.</li>
	<li>Agile, hands-on, and willing to step in to support the team when needed.</li>
	<li>Comfortable working in fast-paced operational settings and managing performance targets.</li>
</ul>

Hub Mitra Training & Program Supervisor

Responsibilities:

Strategic Responsibilities:

- Design &amp; Implement Training Programs

- Develop and implement end-to-end training programs for frontline crew across all HKO hubs.

- Competency Framework &amp; Career Progression

- Build and implement a competency matrix for frontline roles.

- Create assessment tools to evaluate performance and readiness for promotion.

- SOP &amp; Method Management

- Develop and monitor training KPIs (e.g., assessment scores, post-training performance, probation pass rate).

- Handle change management when there are SOP updates from other departments (e.g., NPD, Process Excellence).

- Ensure methods are trained and understood at hub level.

BAU Responsibilities:

- Lead onboarding, product knowledge, SOP, safety, and skill-based training initiatives.

- Coordinate with R&amp;D, Process Excellence, and Operations to deliver structured NPD training to ensure operational readiness.

- Track progress and conduct regular review cycles (e.g., refresher training, offboarding skill audit).

- Manage the documentation and dissemination of SOPs.

Team Management Responsibilities:

- Manage and update career path roadmaps for mitra (frontline crew).

- Performance Evaluation &amp; Monitoring

Education &amp; Knowledge:

- Strong understanding of frontline operations (kitchen, packing, receiving, QA).

- Familiarity with SOP documentation and change management is a must.

Junior Lead Central Processing Training & Development

MileApp, an Indonesia-based SaaS company, specializes in field workforce management solutions for leading enterprises, including Unilever, P&G, and Philip Morris. Trusted by over 50,000 users, MileApp powers the execution of more than 1 million field jobs every month. Since its inception in 2017, MileApp has achieved an impressive 100x revenue growth—entirely through organic expansion.

MileApp

A) Growth &amp; Partnership Strategy

<ul>
	<li>Define partnership strategy by segment (enterprise, channel, technology, strategic alliances).</li>
	<li>Prioritize target partners based on market size, distribution leverage, and strategic fit.</li>
	<li>Design annual and quarterly partnership plans with measurable outcomes.</li>
</ul>

B) Pipeline &amp; Deal Execution

<ul>
	<li>Build a high-quality pipeline of strategic deals.</li>
	<li>Lead complex negotiations (commercial terms, service levels, exclusivity, pricing, co-marketing).</li>
	<li>Close high-value multi-stakeholder deals with clear economics and implementation plans.</li>
</ul>

C) Partnership Commercial Model

<ul>
	<li>Develop partnership business cases and financial models (revenue share, margin, CAC payback, ramp timing).</li>
	<li>Ensure each deal has a clear profitability path and manageable delivery risk.</li>
	<li>Work with Finance/Legal to maintain healthy contract structures and compliance.</li>
</ul>

D) Enterprise Relationship Management

<ul>
	<li>Build C-level relationships across current and prospective strategic accounts.</li>
	<li>Run executive business reviews (QBRs/MBRs) with key partners.</li>
	<li>Identify upsell, cross-sell, and expansion opportunities.</li>
</ul>

E) Internal Cross-Functional Leadership

<ul>
	<li>Align Product, Operations, Customer Success, and Engineering for successful partner onboarding and rollout.</li>
	<li>Translate market feedback into product roadmap priorities.</li>
	<li>Define clear handoff between BD, Sales, and Account Management.</li>
</ul>

F) Operating Cadence &amp; Team Building

<ul>
	<li>Implement partnership CRM governance, forecasting, and weekly pipeline reviews.</li>
	<li>Hire, coach, and develop BD/Partnership managers as needed.</li>
	<li>Build standardized materials: partner pitch, solution deck, ROI calculator, due-diligence checklist.</li>
</ul>

---------------------------------------------

KPIs / Success Metrics

<ul>
	<li>Partnership-sourced ARR / revenue</li>
	<li>Number of strategic partnerships signed (by tier)</li>
	<li>Time-to-close and deal conversion rate</li>
	<li>Gross margin of partnership deals</li>
	<li>Revenue concentration reduction (e.g., top customer share)</li>
	<li>Expansion revenue from partners/accounts</li>
	<li>Forecast accuracy and pipeline coverage ratio</li>
</ul>

VP Business Development & Partnerships

<ul>
	<li>- Mengawasi operasional harian proses sortir, processing, dan packing</li>
	<li>- Memimpin dan mengatur tim produksi (shift, target, produktivitas)</li>
	<li>- Memastikan pencapaian KPI, kualitas, dan ketepatan waktu pengiriman</li>
	<li>- Menjalankan dan mengawasi SOP, safety, dan quality control</li>
	<li>- Menganalisis kendala operasional dan melakukan perbaikan efisiensi</li>
	<li>- Menyusun laporan operasional dan performa tim</li>
</ul>

Production Senior Supervisor

R17 Group is a holding company that integrates cutting-edge technology across its diverse portfolio, focusing on Information Technology (IT) and Manufacturing. By leveraging innovative technological solutions, we drive operational efficiency and create market differentiation, ensuring our businesses remain competitive and lead in their respective industries. Our commitment to technology is central to our strategy, helping us unlock new opportunities and achieve excellence. With a vision focused on progress and innovation, R17 Group continues to shape the future across these key sectors.

R17 Group

<ul>
	<li>Support the planning and execution of internal company events (town hall, workshops, culture campaigns, employee gatherings, celebrations).</li>
	<li>Assist in developing event concepts and engagement activities aligned with company values.</li>
	<li>Coordinate event logistics (venue setup, vendors, registration, materials, documentation).</li>
	<li>Prepare event materials (rundown, participant list, presentation deck, feedback form).</li>
	<li>Support on-site event operations to ensure smooth execution.</li>
	<li>Draft internal communication materials (WhatsApp announcements, emails, invitations, posters).</li>
	<li>Assist in employee engagement initiatives (mini games, appreciation programs, internal campaigns).</li>
	<li>Document events (photos, recap reports, attendance tracking).</li>
	<li>Support post-event evaluation and simple budget recap.</li>
	<li>Provide administrative support related to HR engagement activities.</li>
</ul>

People Engagement Apprentice

<ul>
	<li>Manage the day to day operations of our hub, ensuring that our aggressive customer delivery SLA targets are met and orders are fulfilled accurately</li>
	<li>Submit daily/weekly/monthly attendance, output, and stock reports as requested by management</li>
	<li>Work closely with the Hub Operations Manager and our Operations Excellence team to continuously improve on our processes across all Astro Hub</li>
	<li>Daily stock check and cycle counts to maintain 100% stock accuracy and SLoc Accuracy</li>
	<li>Daily quality control (fresh and perishable goods) to make sure our customers receive the highest quality produce</li>
	<li>Conduct a review of the Inbound process</li>
	<li>Apply continuous improvement initiatives to drive process, compliance, on-time completion, within budget, documented results.</li>
	<li>Plans, directs, controls, implements, evaluates, monitors, operational matrix, customer SLA, and cost of the HUB department to achieve business performance.</li>
	<li>Reviews, analyzes, and evaluates business procedures; identifies opportunities for improvement which will improve day-to-day operations.</li>
	<li>Leads coordination and integration of efforts among departments to produce smoother workflow and more cost-effective business processes.</li>
	<li>Analyze and provide insights on the operating performance of each function, develop recommendations and provide analytical support for internal projects/initiatives.</li>
	<li>Develop, manage, and maintain relationships with strategic partners focused on innovation and continuous improvement.</li>
	<li>Plan your team's weekly shift schedule, accounting for potential order spikes and activities which require additional manpower (Handle 4 Team leader)</li>
</ul>

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