Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently.

Expedock

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent &amp; cutting edge technology to enable businesses to unlock their full potential

About the Client

Our client is a US-based logistics provider recognized for delivering reliable, efficient, and customer-focused supply chain solutions. With years of experience in domestic and international freight, they support shippers through smart processes, responsive communication, and modern operational tools. Their services cover a wide range of logistics needs, ensuring that every shipment is handled with accuracy, transparency, and care.

Schedule: Night Shift

Location: Fully Remote (WFH)

 

The Mission: 
To ensure every air import shipment reaches its destination efficiently and compliantly—by proactively identifying risks, resolving exceptions, and taking full ownership from arrival to delivery.

What You'll Do:

<ul>
	<li>Own end-to-end air import shipments, from pre-alert to final delivery and billing closure</li>
	<li>Proactively identify and resolve shipment exceptions, including:</li>
	<li>Flight delays, rollovers, or offloads</li>
	<li>Missing or incorrect documentation</li>
	<li>Customs clearance issues or holds</li>
	<li>Cargo availability and handling delays</li>
	<li>Take decisive action to recover shipments at risk, coordinating with airlines, agents, brokers, and trucking providers</li>
	<li>Ensure compliance with U.S. import requirements, including coordination of AMS (Air AMS / ACAS) filings</li>
	<li>Validate shipment documents (MAWB/HAWB, invoice, packing list) and correct discrepancies before they impact clearance or delivery</li>
	<li>Monitor cargo arrival, free time, and warehouse status to prevent storage charges—act before issues escalate</li>
	<li>Communicate clearly with clients, not just updates but solutions and next steps when issues arise</li>
	<li>Escalate when needed—but only after exploring and driving possible resolutions</li>
	<li>Validate costs, flag discrepancies, and ensure accurate and timely billing</li>
	<li>Maintain accurate shipment records and milestone updates in TMS</li>
</ul>

Air Import Specialist

Executive Search is a method of selection and recruiting quality Managers and Executives by best matching their professional skills and work experience with client's requirements. We have an active and extensive data bank consisting of personnel who have answered to our previous searches and those who have sent their resumes. This type of search provides the quickest and most extensive list of candidates, especially for low to mid range executive positions.

Prismas Jamintara

Main Responsibilities :

<ul>
	<li>Drive organic B2B sales growth by actively sourcing, approaching, and converting new clients.</li>
	<li>Build and expand strong business networks, particularly in non-Java regions, to grow market reach.</li>
	<li>Conduct end-to-end sales activities: prospecting, pitching, negotiation, closing, and handover for execution.</li>
	<li>Maintain and develop existing clients to ensure repeat business while prioritizing new account acquisition.</li>
	<li>Generate and manage a healthy sales pipeline to consistently meet or exceed targets.</li>
	<li>Monitor market trends, competitor activities, and customer insights to identify new opportunities.</li>
	<li>Work closely with internal teams (operations, logistics, finance) to ensure smooth order fulfillment.</li>
	<li>Provide regular sales updates, pipeline status, and performance reports to line manager.</li>
	<li>Handle customer concerns professionally to maintain strong business relationships.</li>
</ul>

B2B Sales Executive

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Coordinate merchandise distribution to retail locations.</li>
	<li>Monitor inventory levels and stock movement.</li>
	<li>Support allocation planning based on store demand.</li>
	<li>Track merchandise sales performance across stores.</li>
	<li>Work with operations and logistics teams to ensure smooth product delivery.</li>
	<li>Identify stock risks and support inventory planning.</li>
</ul>

Creative Thinking

Project Management

Problem Solving

Communication Skills

Collaboration

Distribution Specialist | Business Development Gramedia

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<ul>
	<li>Evaluate workflow to improve manpower productivity and service level</li>
	<li>Collaborate with supply chain &amp; category team to resolve issues and set forecasts</li>
	<li>Ensure adherence to health, hygiene, security, and 5S standards</li>
	<li>Drive continuous improvement in inventory flow &amp; accuracy</li>
	<li>Maintain daily inventory activities (manpower scheduling, inventory accuracy, inbound &amp; outbound support)</li>
	<li>Oversee inbound, picking, packing, and outbound execution</li>
	<li>Monitor picking accuracy, packing correctness, storage order, and loading readiness</li>
	<li>Ensure SOP and safety compliance in daily operations</li>
	<li>Lead and supervise team in daily warehouse activities</li>
	<li>Manage shift scheduling, attendance, and manpower allocation</li>
</ul>

Senior Supervisor Inventory Dry Warehouse

PT Surya Artha Nusantara Finance (SANF) is a financial services company in Indonesia, primarily focused on providing financing solutions for the heavy equipment and transportation sectors. SANF is a joint venture between PT Astra International Tbk, one of Indonesia's largest conglomerates, and Marubeni Corporation, a major Japanese trading company.

SANF offers a variety of financial products, including leasing, consumer financing, and factoring, to support businesses in acquiring heavy equipment, trucks, and machinery. The company plays a significant role in industries like construction, mining, agriculture, and transportation, helping businesses manage their financial needs through customized financing solutions.

Let's join our Fun, Friendly, and Continuous Growth journey!

Surya Artha Nusantara Finance

<ul>
	<li>Responsible for the fulfillment of sales target by trying to find good business opportunities in Heavy Equipment Sector (Mining, Forestry, Agro, Construction, etc), Transportation Logistics, Productive Financing</li>
	<li>Maintaining, improving, and also increasing the quality of assets through continuous business relationship between supplier, customer, and business related community</li>
	<li>Responsible for looking for potential customers including new customers</li>
</ul>

Account Executive

Deptech Digital is an IT company that is focused on web technology. Founded in 2005, Deptech Digital has had a variety of experiences in dealing with various information technology projects, including website design, web portals, management information system, SMS gateway, intranet applications, ecommerce and social media application. Our professional team constantly strive for new innovations, solutions and are always keeping up with the latest technology trend in order to provide the best solution for our clients.

Deptech Digital Indonesia

• Memimpin dan mengoordinasikan seluruh kegiatan pengembangan aplikasi Platform Digital Hub Logistics.

• Merancang arsitektur sistem, database, dan infrastruktur aplikasi.

• Melakukan pengembangan frontend aplikasi.

• Mengimplementasikan sistem keamanan aplikasi yang komprehensif.

• Melakukan code review, debugging, dan optimasi performa aplikasi.

• Mengembangkan dan mendokumentasikan API gateway untuk integrasi eksternal.

• Menyusun dokumentasi teknis, user guide, dan deployment guide.

• Menyusun dan menyampaikan Laporan Pendahuluan, Laporan Antara, dan Laporan Akhir.

Fullstack Developer

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

We are looking for a Governance, Risk, and Compliance (GRC) professional who will play a key role in strengthening the organization’s risk management and compliance practices. In this role, you will lead risk assessments across business and technology functions, ensure compliance with security and regulatory frameworks such as ISO 27001 and SOC 2, and coordinate internal and external audits. You will work closely with cross-functional teams to embed effective controls into business processes while providing clear reporting and guidance to help the organization manage risk and maintain strong governance standards.

Job Description:

<ul>
	<li>Lead enterprise and technology risk assessments across business and operational functions.</li>
	<li>Develop and maintain policies, standards, procedures, and compliance documentation.</li>
	<li>Manage compliance readiness for frameworks such as SO 27001, SOC 2, and PDP laws.</li>
	<li>Coordinate internal and external audits, control reviews, and remediation tracking.</li>
	<li>Maintain risk registers, issue logs, exception records, and control matrices.</li>
	<li>Conduct vendor and third-party risk assessments for critical partners and service providers.</li>
	<li>Support business continuity and resilience governance activities.</li>
	<li>Provide regular reporting to management on risk exposure, control effectiveness, compliance status, and remediation progress.</li>
	<li>Work closely with Security, Engineering, Product, Legal, Operations, and Finance to embed controls into business processes.</li>
	<li>Deliver awareness sessions and practical guidance to improve risk ownership across the organization.</li>
</ul>

Governance, Risk, and Compliance

Role Overview

The Hub Mitra Training &amp; Program Supervisor is responsible for ensuring the effectiveness of mitra onboarding, training execution, and early-stage engagement (1–30 days). This role plays a key part in maintaining mitra retention, driving training excellence, and ensuring operational alignment between training and operations teams.

Key Responsibilities

1. Mitra Onboarding &amp; Retention

<ul>
	<li>Monitor and maintain newly onboarded mitra within their first 1–30 days.</li>
	<li>Ensure mitra turn rate remains below 10% through proactive engagement and issue resolution.</li>
	<li>Coordinate with Operations to ensure mitra scheduling accuracy, including identifying and resolving unscheduled mitra cases.</li>
</ul>

2. Training Excellence &amp; Quality Assurance

<ul>
	<li>Deliver and oversee training programs to ensure high-quality learning experiences.</li>
	<li>Achieve minimum training satisfaction score of 4.5/5.0.</li>
	<li>Ensure post-test results reach a minimum average score of 90%.</li>
	<li>Maintain training attendance rate above 75% (based on KPM standards).</li>
	<li>Continuously review and update training flow processes and materials on a monthly basis to ensure alignment with operational needs.</li>
</ul>

3. Reporting &amp; Performance Monitoring

<ul>
	<li>Prepare and submit accurate daily and weekly performance reports.</li>
	<li>Track key training and onboarding metrics to ensure targets are achieved.</li>
	<li>Identify gaps and propose improvement initiatives based on data insights.</li>
</ul>

Hub Mitra Training & Program Supervisor

<ul>
	<li>Manage the day to day operations of our hub, ensuring that our aggressive customer delivery SLA targets are met and orders are fulfilled accurately</li>
	<li>Submit daily/weekly/monthly attendance, output, and stock reports as requested by management</li>
	<li>Work closely with the Hub Operations Manager and our Operations Excellence team to continuously improve on our processes across all Astro Hub</li>
	<li>Daily stock check and cycle counts to maintain 100% stock accuracy and SLoc Accuracy</li>
	<li>Daily quality control (fresh and perishable goods) to make sure our customers receive the highest quality produce</li>
	<li>Conduct a review of the Inbound process</li>
	<li>Apply continuous improvement initiatives to drive process, compliance, on-time completion, within budget, documented results.</li>
	<li>Plans, directs, controls, implements, evaluates, monitors, operational matrix, customer SLA, and cost of the HUB department to achieve business performance.</li>
	<li>Reviews, analyzes, and evaluates business procedures; identifies opportunities for improvement which will improve day-to-day operations.</li>
	<li>Leads coordination and integration of efforts among departments to produce smoother workflow and more cost-effective business processes.</li>
	<li>Analyze and provide insights on the operating performance of each function, develop recommendations and provide analytical support for internal projects/initiatives.</li>
	<li>Develop, manage, and maintain relationships with strategic partners focused on innovation and continuous improvement.</li>
	<li>Plan your team's weekly shift schedule, accounting for potential order spikes and activities which require additional manpower (Handle 4 Team leader)</li>
</ul>

Hub Senior Supervisor

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

Lead HSSE will be responsible for building and standardizing the Health, Safety, Security, and Environmental framework across ASTRO warehouse operations, particularly during expansion and renovation projects. This role acts as a subject-matter expert and individual contributor who ensures safety standards are embedded from planning to execution. The position plays a critical role in balancing regulatory compliance, operational productivity, and risk mitigation across multi-site facilities.

Job Description:

<ul>
	<li>Develop and standardize HSSE framework &amp; guidebook tailored to warehouse operations (setup, expansion, renovation).</li>
	<li>Establish safety standards for new site layout, facility planning, and contractor activities.</li>
	<li>Lead risk identification and assessment (Hazard Identification, Job Safety Analysis) and develop corrective &amp; preventive action plans (CAPA).</li>
	<li>Translate safety risks into measurable business impact and propose mitigation strategies.</li>
	<li>Ensure compliance with K3, environmental, and other applicable regulations; maintain up-to-date permits and documentation.</li>
	<li>Conduct safety inspections, audits, and incident investigations across warehouse sites.</li>
	<li>Deliver HSSE training and awareness programs for stakeholders.</li>
	<li>Partner with Operations teams to balance safety standards with productivity needs.</li>
	<li>Identify HSSE budget requirements and support cost planning for preventive initiatives.</li>
</ul>

Lead HSSE

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

As a Quality Control Senior Supervisor, you will lead the end-to-end QC function for Fresh categories (fruits, vegetables, eggs, dairy, frozen products, etc.) within the warehouse. This role is responsible for ensuring product quality standards are maintained from inbound to outbound, minimizing waste, and ensuring compliance with product specifications and temperature handling standards.

Responsibilities

 

<ul>
	<li>Oversee inbound QC processes (verify, assess, investigate) to determine product acceptance or rejection based on quality standards.</li>
	<li>Conduct stock screening in storage areas to identify near-expiry products and define appropriate action plans.</li>
	<li>Ensure proper temperature handling across all stages (inbound, storage, outbound).</li>
	<li>Collaborate with Category Management regarding product specification discrepancies and negotiate when necessary.</li>
	<li>Manage over-commitment issues with vendors (size, weight, or specification mismatches).</li>
	<li>Analyze waste across all operational stages and implement improvement initiatives to reduce shrinkage.</li>
	<li>Lead and supervise QC team members (±20 direct reports; ±45 total QC staff in warehouse).</li>
	<li>Collect, validate, and process quality data for reporting and decision-making purposes.</li>
</ul>

Warehouse Quality Control, Senior Supervisor

<ul>
	<li>Design and set up a Logistic operation process focusing on Warehouse</li>
	<li>Coordinate with internal Operational and cross functional teams such as Product, Business Development, Marketing, and external parties on project and process flow operational improvement deliverables.</li>
	<li>Working closely with all Warehouses teams all around the Jabodetabek area.</li>
	<li>Ensure Operation on field excellence (directly on field).</li>
	<li>Ensure all Operations understand all processes and sop correctly be followed on field (inspection process).</li>
	<li>Ensuring project deliverables are delivered in timely manner.</li>
</ul>

Middle Mile Excellence Senior Associate

PT PANTJA ARTHA NIAGA adalah perusahaan yang bergerak dalam bidang Importir dan Distributor minuman, khususnya minuman beralkohol, mencakup Beer, Wine & Spirits.

PT Pantja Artha Niaga

<ul>
	<li>Menerima, memverifikasi, dan memproses Purchase Order (PO) dari pelanggan B2B (Business-to-Business) sesuai dengan prosedur yang berlaku.</li>
	<li>Memastikan kesesuaian PO dengan harga, promo, kontrak kerja sama, dan ketentuan penjualan yang berlaku.</li>
	<li>Melakukan input dan monitoring PO ke dalam sistem hingga proses pengiriman selesai.</li>
	<li>Berkoordinasi dengan tim Sales, Warehouse, Logistics, dan Finance untuk memastikan kelancaran proses pemenuhan pesanan pelanggan.</li>
	<li>Menerima, mencatat, dan menindaklanjuti claim pelanggan terkait produk, harga, promosi, pengiriman, atau dokumen pendukung.</li>
	<li>Memverifikasi kelengkapan dokumen claim dan memastikan proses penyelesaian claim berjalan tepat waktu.</li>
	<li>Melakukan monitoring dan follow-up terhadap outstanding claim hingga selesai.</li>
	<li>Menyiapkan laporan terkait aktivitas PO, claim, dan administrasi penjualan secara berkala.</li>
	<li>Mengelola pengarsipan dokumen PO, claim, invoice, dan dokumen pendukung lainnya secara rapi dan sistematis.</li>
	<li>Mendukung kebutuhan administrasi tim Sales dan memastikan akurasi data dalam sistem.</li>
</ul>

Admin PO & Claim

<ul>
	<li>Lead end-to-end inbound &amp; inventory operations aligned with company targets and operational strategy</li>
	<li>Ensure warehouse capacity, inventory levels, and inbound flow support business demand &amp; growth</li>
	<li>Align cross-functional stakeholders to ensure smooth operations</li>
	<li>Ensure high level of inventory accuracy through cycle counts and stock opname</li>
	<li>Oversee discrepancy resolution across inbound, storage, and outbound</li>
	<li>Maintain proper inventory flow and stock integrity</li>
	<li>Drive team alignment on performance standards, discipline, and work ethic</li>
	<li>Oversee manpower planning, shift scheduling, and workforce optimization</li>
	<li>Develop team capability through coaching and structured development</li>
	<li>Responsible for overall team management, including hiring, goal setting and delegation of work, training and development, coaching/mentoring and completing performance evaluations that are supported by collaboration with stakeholders.</li>
</ul>

Manager Inbound & Inventory Dry Warehouse

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

1. Customer Inquiry Handling

<ul>
	<li>Respond to customer inquiries through phone, WhatsApp, email, social media, and marketplace channels</li>
	<li>Provide accurate product information, pricing, stock availability, and order status</li>
	<li>Assist customers with purchasing decisions and after-sales support</li>
</ul>

2. Complaint Resolution

<ul>
	<li>Handle customer complaints, returns, exchanges, and warranty claims professionally</li>
	<li>Coordinate with related departments to ensure fast problem resolution</li>
	<li>Follow up customer issues until completion and satisfaction</li>
</ul>

3. Order &amp; Service Support

<ul>
	<li>Support order processing, payment confirmation, and delivery coordination</li>
	<li>Monitor customer transactions and ensure smooth service experience</li>
	<li>Assist service center operations and product servicing coordination</li>
</ul>

4. CRM &amp; Customer Database Management

<ul>
	<li>Maintain customer records and interaction history in CRM system</li>
	<li>Update customer profiles, purchase history, and service records</li>
	<li>Support loyalty programs and customer retention activities</li>
</ul>

5. Customer Experience Improvement

<ul>
	<li>Monitor customer satisfaction and collect feedback for service improvement</li>
	<li>Identify recurring issues and propose service enhancement solutions</li>
	<li>Ensure high service standards and positive customer experience</li>
</ul>

6. Cross-Department Coordination

<ul>
	<li>Work closely with Sales, Warehouse, Logistics, Service Center, and Finance teams</li>
	<li>Coordinate issue resolution for orders, payments, and product support</li>
	<li>Ensure smooth communication between customers and internal teams</li>
</ul>

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