Kredit Pintar is a Fintech (Financial Technology) company that has a mission to improve the quality of life of Indonesian people by providing various short-term loan options. To realize the mission as a Fintech Company that can advance the country, Kredit Pintar opens opportunities for those who want to contribute in improving the quality of life by investing in the form of providing loans to borrowers in Kredit Pintar. With various investment options, anyone can now participate safely because Kredit Pintar ensures the security and confidentiality of the data of the giver and the borrower.

As one of the top players in P2P Lending platform with the niche of personal loan in Indonesia, Kredit Pintar can help you shape your future. We have a diverse culture because we value our employees based on their skills, regardless of their background. With a fun and dynamic working pace, we believe you will enjoy your journey with us.

Kredit Pintar

Vendor Management

• Work with internal stakeholders to support vendor selection processes.

• Maintain and update the vendor master database, conduct periodic reviews to ensureing vendors remain suitable and all supplier information, certifications, and compliance documents are current.

• Assist in vendor onboarding, due diligence, and periodic performance evaluations.

• Coordinate with suppliers to resolve delivery issues, payment discrepancies, and service concerns.

• Support the Finance Ops Manager in developing and maintaining supplier scorecards for performance tracking.

• Monitor contract validity dates and coordinate renewals or terminations as required.

• Maintain and update procurement-related policies and SOP documents. Conduct periodic training for internal stakeholders to ensure awareness, understanding and compliance of internal stakeholders to the policies and procedures.

 

2. Cost and Spend Analysis

• Conduct price benchmarking, cost variance, and trend analysis across key spend categories.

• Support cost-saving initiatives by identifying opportunities for consolidation, alternative sourcing, or process improvement.

• Prepare monthly procurement reports summarizing vendor spend, savings achieved, and pricing trends.

• Assist in developing and maintaining a procurement dashboard for visibility on KPIs such as savings, lead time, and compliance.

 

3. Procurement Operations

• Support day-to-day Purchase Requisition (PR) and Purchase Order (PO) processing.

• Ensure all procurement transactions comply with company policies and approval matrices.

• Collaborate with Finance and AP teams on invoice and payment reconciliation.

• Maintain accurate procurement documentation for audit and reporting purposes.

Procurement Analyst

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

Bertanggung jawab untuk merancang, mengembangkan, dan mengelola seluruh siklus pembelajaran (Learning Journey) bagi Mitra. Peran ini berfokus pada penyusunan kurikulum yang relevan, serta pengelolaan sistem pembelajaran (LMS) untuk memastikan materi pelatihan dapat meningkatkan performa operasional Mitra secara efektif dan terukur.

Responsibilities

<ul>
	<li>Mendesain dan menyusun Learning Journey yang komprehensif bagi Mitra, mulai dari tahap Onboarding (Mitra baru) sampai OJT, disesuaikan dengan kebutuhan tim Operasional.</li>
	<li>Mengembangkan silabus, modul, dan materi pelatihan yang interaktif guna mencapai target kompetensi yang ditetapkan.</li>
	<li>Memproduksi materi edukasi dalam format visual dan digital (video pendek, infografis, poster) menggunakan tools desain untuk memastikan materi mudah dipahami oleh Mitra.</li>
	<li>Melakukan analisis kebutuhan pelatihan berdasarkan data performa lapangan guna menutup celah kompetensi (competency gap) Mitra.</li>
	<li>Mengelola platform pembelajaran (LMS/ Knowledge Management) agar mudah diakses oleh Mitra langsung dari smartphone mereka.</li>
	<li>Melakukan pembaruan materi secara real-time ketika ada fitur aplikasi baru atau perubahan kebijakan operasional.</li>
</ul>

Training & Development Associate

Voltron Indonesia is the leading provider of Electric Vehicle (EV) charging network solutions in the country. Our mission is to deliver the best EV charging experience using advanced technology. We are dedicated to fostering the expansion of the EV market in Indonesia by providing reliable and innovative charging solutions. Based in Central Jakarta, Indonesia, our team is commited to driving the transition towards sustainable transportation.

Voltron Indonesia

Job Purpose

To develop, manage, and execute effective marketing communication strategies that strengthen brand awareness, enhance brand positioning, and support the overall business growth of Voltron Indonesia through integrated campaigns and consistent communication across all channels.

Key Responsibilities

Strategy &amp; Planning

<ul>
	<li>Develop annual marketing communication strategies aligned with the company’s brand and business objectives.</li>
	<li>Maintain and enforce brand guidelines across all communication materials.</li>
</ul>

Campaign &amp; Activation

<ul>
	<li>Plan and execute 360° marketing campaigns including digital marketing, PR, social media, events, and partnerships.</li>
	<li>Develop creative concepts and messaging for multi-channel campaigns (online and offline).</li>
</ul>

Media Relations &amp; PR

<ul>
	<li>Build and maintain relationships with media, KOLs, influencers, and strategic partners.</li>
	<li>Prepare press releases, handle media exposure, and monitor media coverage.</li>
</ul>

Digital &amp; Content Management

<ul>
	<li>Lead content development for websites, social media, newsletters, and promotional materials.</li>
	<li>Analyze digital performance (reach, engagement, conversion) and optimize strategies accordingly.</li>
</ul>

Branding &amp; Creative Production

<ul>
	<li>Oversee design, copywriting, and production of marketing materials including videos, brochures, and digital assets.</li>
	<li>Coordinate with internal creative teams or external agencies.</li>
</ul>

Events &amp; CSR Programs

<ul>
	<li>Manage brand events, product launches, exhibitions, and CSR activities aligned with company positioning.</li>
</ul>

Budgeting &amp; Reporting

<ul>
	<li>Manage the MarCom budget to ensure cost efficiency and effective spending.</li>
	<li>Prepare performance reports, campaign analytics, and ROI evaluations.</li>
</ul>

Marketing Communication Manager

About Astro 
ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

 

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced. 
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

 

 

About this Position 
We are looking for a Product Development Manager who is responsible for driving the end-to-end development of new products within the household and commodities categories. This role conducts market and consumer analysis, leads cross-functional execution, manages vendor and regulatory processes, and ensures product launches that meet business goals, timelines, and quality standards.

 

 

Job Description 
As our Astronaut, your missions are:

<ul>
	<li>Lead the full product development lifecycle, from market research, concept creation, costing, packaging development, product testing, regulatory approval, through to commercial launch.</li>
	<li>Identify and evaluate new product opportunities by analyzing consumer insights, market trends, competitive landscape, and category performance.</li>
	<li>Collaborate closely with cross-functional teams including Procurement, Category Management, Marketing, and Supply Chain to ensure on-time and on-budget execution of all product development activities.</li>
	<li>Manage project timelines, vendor communication, and sample coordination, ensuring seamless progress and issue resolution across both internal and external stakeholders.</li>
	<li>Maintain complete product documentation and ensure compliance with internal standards, BPOM requirements, and any other relevant regulatory bodies.</li>
	<li>Prepare and present product briefs and development documentation (e.g., BRD/PRD, development proposals, progress reports) to internal stakeholders and management.</li>
</ul>

New Product Development Private Label

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

 

Overview

Are you ready to lead the growth journey of millions of customers? 🚀

We’re searching for a visionary VP of Customer Growth — an Astronaut who will define and execute strategies that maximize customer value, strengthen retention, and unlock new growth opportunities. As a people leader and strategic problem-solver, you’ll architect the customer journey, drive adoption and engagement, and inspire teams to deliver exceptional customer outcomes at scale.

 

Job Description

As our Astronaut, you will:

<ul>
	<li>Define and execute end-to-end customer growth strategies, driving acquisition, adoption, retention, and advocacy.</li>
	<li>Lead marketing initiatives that build brand awareness, generate demand, and accelerate customer acquisition.</li>
	<li>Deliver sustainable revenue growth by optimizing costs, processes, and brand impact.</li>
	<li>Leverage customer insights and data to optimize the journey, identify new use cases, and influence product innovation.</li>
	<li>Monitor and analyze performance across acquisition, engagement, and retention, turning insights into actionable strategies.</li>
	<li>Establish clear KPIs and growth metrics, ensuring accountability and continuous improvement at all levels.</li>
	<li>Lead, mentor, and scale a high-performing team through hiring, coaching, and development.</li>
</ul>

VP of Customer Growth

East China Engineering Science and Technology Co., Ltd. (hereinafter referred to as “ECEC”), located in Hefei, Anhui, China, is affiliated to China National Chemical Engineering Group Corporation Ltd. that is directly under State-Owned Assets Supervision and Administration Commission of the State Council of China. 

ECEC originated from the former Third Design Institute of the Ministry of Chemical Industry of China established in 1963, carried out shareholding system reform in 2001, and was listed successfully in Shenzhen Stock Exchange in 2007. As a modern science and technology enterprise, ECEC is one of the earliest that has undergone shareholding system reform and became public listed in the engineering survey and design industry of China. As one of the Top 100 engineering survey and design enterprises in China, ECEC was awarded the titles of “AAA Credit Enterprise”, “National Hi-tech Enterprise” for successive years, and “National Civilized Entity” as early as 2005.

East China Engineering Science and Technology Co., Ltd.

<ul>
	<li>
	Develop a growth strategy focused both on financial gain and customer satisfaction
	</li>
	<li>
	Conduct research and reports to identify new markets and customer needs
	</li>
	<li>
	Arrange business meetings with prospective clients
	</li>
	<li>
	Promote the company’s products/services addressing or predicting clients’ objectives
	</li>
	<li>
	Prepare contracts and negotiate with client, ensuring adherence to law-established rules and guidelines
	</li>
	<li>
	Keep records of sales, revenue, invoices etc.
	</li>
	<li>
	Provide trustworthy feedback and after-sales support
	</li>
	<li>
	Build long-term relationships with new and existing customers
	</li>
	<li>
	Develop entry level staff into valuable salespeople
	</li>
	<li>
	Prepare bidding documents and involve in clarification meetings
	</li>
	<li>
	Take business trips in Indonesia or even through South East Aisa area
	</li>
	<li>
	Attend the exhibitions and conferences related to our business development
	</li>
</ul>

Business Development Manager

PT. Media Mitrakarya Indonesia (PTMMI) is an event and digital company that serves the mining industry in Indonesia. PTMMI hosts events that combine live and virtual activations, networking and digital lead generation. We create influential content that engages delegates, readers and establish a brand as industry  thought leaders. Our goal is to connect  global mining companies to engage with the Indonesian mining community.

PT Media Mitrakarya Indonesia

<ul>
	<li> Maintain and update membership records, databases, and communications.</li>
	<li> Support new member onboarding and respond to member inquiries and feedback.</li>
	<li> Assist in planning and executing member engagement and renewal campaigns.</li>
	<li>Coordinate with marketing to promote events, benefits, and updates.</li>
	<li>Collect and analyze feedback to improve the overall membership experience.</li>
	<li>Assist in maintaining relationships with sponsors and corporate partners, support the preparation of sponsorship proposals and reports, and ensure that all sponsor benefits and deliverables, including branding and visibility, are properly fulfilled.</li>
	<li> Provide regular reports on membership statistics, renewals, and activities, while coordinating with finance and other departments to ensure smooth member-related processes.</li>
</ul>

Member Relations Associate

Odoo is a Belgium-based company with 19 offices and over 4,800+ employees worldwide. With a mission to improve efficiency and performance for every business, Odoo offers an all-in-one open-source software that includes 80+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. Flexible for businesses of all sizes and industries, and with prices 3x more affordable than traditional competitors (like SAP and Microsoft), Odoo has become the go-to choice for business owners in Indonesia!

Odoo

You'll be managing accounts for our indirect team; responsible for our existing partner's customer subscription renewals, up-sell, retention &amp; satisfaction. You'll be handling your own portfolio within the Indonesia region (ranging from a small independent store to a large scale manufacturing company etc.) using Odoo as a software solution for their business processes. The companies you'll be in touch with are resellers ('Official Partners') of Odoo and existing customers of Odoo.

Your job will be to analyse and detect existing pain points in the management software of your customers and provide or up-sell Odoo solutions to improve their efficiency and to ensure a smooth collaboration between all parties involved. You'll be working in a small and fun team with a 'play hard, work hard' mindset.

Your responsibilities include...

<ul>
	<li>Contacting and developing existing clients</li>
	<li>Acting as the key interface between the customer, partner, and all relevant divisions</li>
	<li>Build long term relationships with Odoo partners customer (growth)</li>
	<li>Excel in transversal sales &amp; product demonstration</li>
	<li>Main focus is 80% on sales (renewals &amp; up-sell opportunities)</li>
</ul>

Account Manager [Indirect Team]

Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

1. Act as operations procurement/ buyer to execute and coordinate end-to-end operational procure-to-pay processes.

<ul>
	<li>Follow-up operational user requests and maintenance renewal.</li>
	<li>Crate PO/ LOI with coordination to related functions (Project, Budget, Asset, and PR team).</li>
	<li>Coordination with IT Legal to make sure agreement completion within timeframe.</li>
	<li>Ensure and followup invoice &amp; supporting documents are complete and correct as mandatory requirements for AP registration and payment process (Agreement/ COA/ BAST).</li>
</ul>

2. Close coordination with users for requirement clarification and confirmation.

3. Sourcing, Coordination, and Negotiation

4. Maintain Operational Inventory/ Stock information.

5. Create Asset Registration and Purchase Request, according to SOP.

6. Prepare and maintain all procurement-related documents and administrations according to SOP, includingacquire management approval (based on credibility, historical data, industry trend, competition, businesscase, compliance).

7. Prepare periodic analysis for maintenance renewal and operational purchase, provide improvementrecommendation.

8. Collaboration and coordination with related functions, including SOP, Finance, Accounting, Legal, and AssetManagement.

9. Perform regular vendor evaluation and vendor audit.

Operation Procurement

PT Caelora Global Investama adalah perusahaan yang bergerak di bidang jasa non perbankan, berfokus pada pemberian layanan yang inovatif, efisien, dan berorientasi pada kepuasan pelanggan.
Kami hadir untuk menjadi mitra strategis dalam menghadirkan solusi bisnis yang profesional, terpercaya, dan berintegritas tinggi.
Dengan tim yang kompeten serta komitmen terhadap kualitas, PT Caelora Global Investama terus berupaya menciptakan nilai tambah bagi klien dan mitra kerja di berbagai sektor industri.

PT CAELORA GLOBAL INVESTAMA

PT Caelora Global Investama adalah perusahaan yang bergerak di bidang jasa non perbankan, berfokus pada pemberian layanan yang inovatif, efisien, dan berorientasi pada kepuasan pelanggan. 
Kami hadir untuk menjadi mitra strategis dalam menghadirkan solusi bisnis yang profesional, terpercaya, dan berintegritas tinggi.

Dengan tim yang kompeten serta komitmen terhadap kualitas, PT Caelora Global Investama terus berupaya menciptakan nilai tambah bagi klien dan mitra kerja di berbagai sektor industri.

customer relation

PT Reycom Document Solusi (RDS) is a corporation that consists of several companies working collaboratively in order to meet the need for digital solutions. RDS Group was created in 2003 in Jakarta under RDS has been expanded in establishing subsidiaries with the same business focus that provides a wide range of Integrated IT-based business management solutions in Indonesia and Asia. RDS Group has grown into 4 pillars of business focus: Business Process Outsourcing (BPO), System Integration, Printing and Creative Services, and Healthcare Management. As we accelerate our business growth, we recognize our greatest asset is our Human Resources. We invite motivated and experienced professionals to join our dynamic team and contributor to our success. Explore an exciting career at RDS, where opportunities and excellence converge.

Reycom Document Solusi (RDS Group)

<ul>
	<li>Responsible for all client communications, conflict resolution, and compliance with client deliverables and revenue.</li>
	<li>Owns the contract and contract renewals for new work for an existing client.</li>
	<li>Achieve Sales Target.</li>
	<li>Establish and manage the business relationship in selected market areas and target new business opportunities.</li>
	<li>Approves Change Orders and invoices, and is responsible for payment collections.</li>
	<li>Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.</li>
	<li>Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.</li>
	<li>Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.</li>
</ul>

Account Manager

ALTITUDE.ID adalah perusahaan dengan salah satu tim terbaik di Indonesia yang telah berpengalaman lebih dari 15 tahun dan sudah membantu banyak bisnis di Indonesia, perusahaan kecil maupun perusahaan besar, untuk membangun sistem ERP yang tepat dan sesuai dengan kebutuhan mereka.

Berbekal pengalaman yang ada, tim ALTITUDE.ID dapat memberikan analisa yang cepat, akurat dan tepat untuk setiap proses bisnis di setiap perusahaan.

PT. Altindo Teknologi Indonesia (ALTITUDE Solutions)

. 1. User &amp; System Support

<ul>
	<li>Provide Level 1 and Level 2 support for Microsoft Dynamics 365 Business Central (BC) across all functional &amp; technical areas — Finance, Purchasing, Sales, Inventory, Manufacturing, and Warehouse.</li>
	<li>Troubleshoot user issues, analyze root causes, and implement corrective actions or escalate to the technical/development team when necessary.</li>
	<li>Manage support tickets in line with SLA response and resolution times.</li>
	<li>Assist in testing and validating bug fixes, patches, and BC version upgrades.</li>
</ul>

2. System Configuration &amp; Maintenance

<ul>
	<li>Perform configuration and setup changes within Business Central (posting groups, dimensions, workflows, approvals, number series, etc.) under supervision or per change control.</li>
	<li>Maintain user accounts, permission sets, and role centers.</li>
	<li>Support integration testing for connected applications (e.g., Power BI, WMS, POS, payroll, CRM, banking interfaces).</li>
</ul>

3. User Training &amp; Documentation

<ul>
	<li>Conduct user training sessions and prepare step-by-step user guides or quick reference manuals.</li>
	<li>Create and maintain documentation for system configuration, issue logs, and change requests.</li>
	<li>Support onboarding of new users to ensure proper understanding of BC processes.</li>
</ul>

4. Process Improvement &amp; Analysis

<ul>
	<li>Work with business users to gather and document business requirements for new features or reports.</li>
	<li>Identify opportunities for process automation or optimization using Business Central and related tools (e.g., Power Automate, Power Apps, Power BI).</li>
	<li>Support data validation, reconciliations, and month-end closing activities within BC.</li>
</ul>

5. Reporting &amp; Communication

<ul>
	<li>Prepare ad-hoc reports or assist users in creating reports using Business Central, Excel, or Power BI.</li>
	<li>Communicate clearly with non-technical users and liaise between business teams and IT/development teams.</li>
	<li>Participate in project meetings, upgrades, or rollout initiatives when required.</li>
	<li>Prepare and distribute monthly report timesheet usage for each client.</li>
	<li>Reminder upgrade feature, renewal license, renewal support contract to clients.</li>
</ul>

ERP Support Lead

Holding BUMN Danareksa adalah instrumen strategis Pemerintah Republik Indonesia yang berperan sebagai holding transformasi dan investasi atas
lebih dari 40 perusahaan multisektor di bawah kepemilikan langsung dan tidak langsung dengan total aset sebesar Rp60 triliun dengan tujuan untuk
meningkatkan skala bisnis menjadi perusahaan berkinerja tinggi dengan tata kelola unggul yang berkontribusi signifikan bagi perekonomian dan
masyarakat.

Danareksa.

<ul>
	<li>Legal Document Review and Preparation: 
	a. Drafting, reviewing, and examining legal documents such as contracts, cooperation agreements, MoUs, and other business documents. 
	b. Ensuring the legality of documents in accordance with applicable laws and regulations.</li>
	<li>Legal Compliance: 
	a. Ensuring the company complies with all relevant regulations, laws, and legal policies. 
	b. Monitoring regulatory changes that may impact company operations.</li>
	<li>License Management: 
	a. Managing company-related licensing documents, including applications, renewals, and extensions. 
	b. Coordinating with relevant parties to ensure a smooth licensing process.</li>
	<li>Operational Legal Support: 
	a. Providing legal advice to other departments regarding the legal aspects of company operations. 
	b. Assisting in resolving legal disputes, both internally and externally.</li>
	<li>Legal Archiving and Documentation: 
	a. Managing the legal document archiving system to ensure data accessibility and security. 
	b. Preparing periodic legal and licensing reports for internal company needs.</li>
</ul>

Business Legal Officer at PT Kawasan Industri Terpadu Batang (KITB)

English 1 (Previously EF English First) SWARA Group opened its first franchise center in Pluit, North Jakarta in 1997. 27 years later, English 1 Swara continues to be the largest group in the Greater Jakarta region, having 19 Centers in the city and its surrounding area. We currently have 9 Centers in the capital city of Jakarta, 6 in the thriving suburb of Tangerang, 4 in the satellite city of Bogor, and 1 in Depok. With a dynamic and expanding team, we established our own Head Office in Tangerang area to help support our English 1 Centers in continuing to grow as the leading provider of English language education in Indonesia.

English 1 Swara Group

<ul>
	<li>Melakukan follow-up secara aktif terhadap calon siswa/ Orang tua melalui Call, dan Walk-in.</li>
	<li>Melakukan konsultasi kepada calon siswa/orang tua untuk memahami kebutuhan belajar mereka.</li>
	<li>Bekerja sama dengan tim akademik dan marketing untuk mencapai target center.</li>
	<li>Memberikan pengalaman belajar terbaik kepada murid dan orang tua murid selama kursus di EF center.</li>
	<li>Membangun dan menjaga hubungan baik dengan calon siswa serta pelanggan existing.</li>
	<li>Menjelaskan program, metode pengajaran, dan keunggulan English 1 dengan jelas dan persuasif.</li>
</ul>

Placement : English 1 Cisauk (Pre Opening Team)

Customer Relation Officer

OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

1. Customer Journey Mapping &amp; Experience Design

<ul>
	<li>Develop, update, and optimize customer journey maps across major touchpoints (lead generation, onboarding, billing, service requests, renewals, and digital interactions).</li>
	<li>Identify friction points, service gaps, and opportunities to improve customer experience using data and customer insights.</li>
	<li>Collaborate with Sales, Operations, Billing, Digital, and Marketing teams to implement journey improvements.</li>
	<li>Ensure consistency of experience and alignment with service standards and the company’s brand promise.</li>
</ul>

2. Customer Satisfaction &amp; Retention Monitoring

<ul>
	<li>Track and analyze customer satisfaction metrics (NPS, CSAT, CES), complaint trends, and service turnaround time.</li>
	<li>Monitor churn and retention rates and support the development of retention programs.</li>
	<li>Conduct customer interviews, surveys, and other feedback activities to understand expectations and pain points.</li>
	<li>Work with business units to strengthen customer engagement at high-impact moments of the journey.</li>
</ul>

3. Customer Feedback Mechanisms

<ul>
	<li>Design and execute customer feedback systems (surveys, VOC channels, digital feedback tools, post-interaction evaluations).</li>
	<li>Ensure regular and systematic collection of customer input across touchpoints.</li>
	<li>Maintain a structured approach to capturing, organizing, and analyzing customer feedback.</li>
</ul>

4. CX Data Analytics &amp; Insight Generation

<ul>
	<li>Analyze customer experience data to create actionable dashboards and reports.</li>
	<li>Connect CX performance to key business outcomes such as win rate, contract renewal probability, and overall retention.</li>
	<li>Translate insights into recommendations for journey improvements or internal process enhancements.</li>
	<li>Present findings and customer insights to management and cross-functional teams.</li>
</ul>

5. Cross-Functional Collaboration &amp; Input to Marketing

<ul>
	<li>Partner with Sales and Marketing to provide customer insights that shape communication plans, engagement activities, and customer education.</li>
	<li>Support digital and product teams with customer data and journey-related insights.</li>
	<li>Serve as an advocate for customer-centric thinking across the organization.</li>
</ul>

Qualifications

<ul>
	<li>Bachelor’s degree in Marketing, Business, Communications, or related field.</li>
	<li>Minimum 4 years of experience in Customer Experience, Marketing, or related roles; experience in utilities, energy, or service industries is an advantage.</li>
	<li>Strong analytical and problem-solving skills; ability to turn data into insight and execution plans.</li>
	<li>Experience in customer journey mapping, CX tools, or marketing automation is a plus.</li>
	<li>Excellent communication, coordination, and stakeholder management skills.</li>
	<li>Customer-centric mindset with the ability to balance business and customer needs.</li>
</ul>

Key Competencies

<ul>
	<li>Customer Experience Strategy</li>
	<li>Journey Mapping &amp; Process Improvement</li>
	<li>Customer Analytics &amp; Insight Generation</li>
	<li>Marketing Planning &amp; Execution</li>
	<li>Stakeholder Collaboration</li>
	<li>Project Management</li>
	<li>Communication &amp; Presentation Skills</li>
	<li>Adaptability in fast-growing markets</li>
</ul>

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