3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.

PT InMotion Inovasi Teknologi

<ul>
	<li>Provide excellent response to all user requests that come from all communication media such as phone calls, email, or direct communication.</li>
	<li>Handling client complain.</li>
	<li>Logging the support calls.</li>
	<li>Conducting the general diagnostic and troubleshooting functions.</li>
	<li>Assisting in software maintenance.</li>
	<li>Communicating with other divisions to analyze the outstanding issue and provide solutions.</li>
	<li>Performing standard repairs.</li>
	<li>Analyzing the failures according to the established procedures and taking the appropriate action.</li>
	<li>Create weekly reports and summaries of outstanding issues for clients and management.</li>
	<li>Coordinating maintenance schedule to clients and related parties.</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action

Hiring employees that can accurately follow written steps and processes ensures two things--consistent output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Written)

Product Support Services

Toyota Astra Financial (TAF) was established by Astra International and Toyota Financial Services Corporation as a financial company and part of both Astra Group and Toyota value chains to provide financing solutions which support automotive sales in Indonesia.

Offers varieties of financing facilities, primarily focused on financing vehicles, with the option of conventional or sharia financing according to customer needs.

TAF develops a reliable service network based on good relationship with dealers, digitalization for more optimal access and connectivity in the business ecosystem, as well as agile organization with embedded risk management lifestyle.

Build Your Future with TAF!
1.	Health insurance for all TAF Employees
2.	Training and promotion chance in all TAF business sectors
3.	A positive working environment that promotes employee safety, growth, and goal attainment

Vision
Preferred financing solution for Toyota ownership through service excellence.

Mission
1.	To provide best value to customers
2.	Being a partner of Toyota to achieve long term success
3.	To provide sustainable value creation to stakeholders
4.	Being an employer of choice
5.	To share prosperity to community

Toyota Astra Financial Services

<ul>
	<li>Manage EHS (Environment, Health &amp; Safety) include sustainability result, monitoring &amp; resulting</li>
	<li>Monitoring company-wide and Head Office operational vehicle fulfillment &amp; database</li>
	<li>Maintaining and reporting effective utilization of general services (facilities) related budget</li>
	<li>Analyze &amp; execute the best handling of facilities (include asset) with efficiency mindset from maintenance, replacement &amp; reparation</li>
</ul>

General Services Analyst

OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.

OttoDigital Group

<ul>
	<li>Manage the full PLC from creating PRDs and Figma/User Stories to leading Discovery, PTR, and managing the Tech backlog.</li>
	<li>Lead routine coordination with Operation, Finance, Marketing, Business, and Legal teams to monitor feature launches and Go-to-Market strategies.</li>
	<li>Develop and maintain essential product documents, including Guidebooks, FAQs, SOPs, and decks.</li>
	<li>Oversee integration, system availability, and the creation of cooperation agreements with external solution providers.</li>
	<li>Gather user feedback and conduct market research to identify innovative "out-of-the-box" product opportunities.</li>
</ul>

Product Manager Reward Services

Indonesia Stock Exchange (IDX) is a Self-Regulatory Organization that creates a trusted and credible financial market infrastructure to deliver a fair, orderly, and efficient market, accessible to all stakeholders through innovative products and services. Our vision is to be a competitive stock exchange with world-class credibility. We aim to develop the Indonesian capital market to bring prosperity as one of the pillars of the Indonesian economy. We also actively seek to create more impact globally by joining the World Federation of Exchanges and Sustainable Stock Exchanges. Our goal is to become a credible exchange that drives financial deepening, enabling Indonesia to become the 5th largest economy by 2045. 

Our core values, Teamwork, Integrity, Professionalism, and Service Excellence (TIPS), are set to be our DNA. This is how we live at IDX. TIPS become the spirit that leads us to strengthen collaboration, and innovation, and to continuously go above and beyond to achieve our goals. 

People play significant roles in the success of IDX, and thus we put people as our priority. Ensuring our people have nurturing and exciting working experiences, we are fully committed to developing and energizing our people by providing various development programs and opportunities to create an impact through their roles/work. We are blessed to have been awarded as one of the Best Companies to Work for in Asia for the third consecutive year in 2017, 2018, and 2019, organized by HR Asia. 

Indonesia Stock Exchange

We’re seeking a committed and analytical professional to join our team as a Surveillance System and Infrastructure Evaluation Officer. In this role, you will be responsible for evaluating surveillance systems, developing monitoring applications, and ensuring the effectiveness of our transaction supervision framework. Your contributions will strengthen the reliability and integrity of capital market oversight in Indonesia.

Surveillance System and Infrastructure Evaluation

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

FIFGROUP

PT Astra Digital Arta, also known as AstraPay is part of Astra International. AstraPay available to support current digital transactions trends for Indonesian people.

AstraPay mobile application provides range of digital transactions supporting daily needs, from electricity bill, BPJS, to health insurance payment.

Enjoy every convenience of digital transaction with AstraPay. Available on Google Play Store http://ap.money/pakaiAP

AstraPay

<ul>
	<li>
	Prepare the annual budget based on company strategy and historical data
	</li>
	<li>
	Collaborated with all departments to obtain the data which will be used as the basis source in order to prepare Annual Budget.
	</li>
	<li>
	Monitor Operational performance including variance analysis and comparison against forecast and budget.
	</li>
	<li>
	Prepare and analyze financial review report every month by comparing monthly budget to actual result, and reporting on variances from the budget, last month, and last year result.
	</li>
	<li>
	Review all expenses from current month
	</li>
	<li>
	Compare budget, forecast, and actual results → identify gaps and root causes
	</li>
	<li>
	Quarterly Forecast, Monthly and Quarterly Reporting
	</li>
	<li>
	Ability to analyze financial data, costs, and trends
	</li>
	<li>
	Preparing financial projection according to company’s corporate action plan
	</li>
	<li>
	Perform scenario planning (optimistic, base case, pessimistic) &amp; Present forecast reports to management for decision-making
	</li>
	<li>
	Have experience in Audit is a plus
	</li>
</ul>

Financial Planning and Analyst

Making dream homes happen since 2015, Dekoruma is a rapidly-growing tech startup aiming to put a stop to the inefficiencies that have long occurred in the Home & Living industry. We believe that everyone is entitled to easy access not only to quality furniture at an affordable price, but also economical home design and its nitty-gritty. Since its establishment, we have launched vertically integrated business units (and even more to come), two of them being interior design services and material supply store.

While interior design services and furniture manufacturers remain abundant, there has yet to be a one-stop platform that actualises the A to Z’s of realizing your dream homes. Dekoruma intends to be the one answer to this demand.

Engage in a workplace surrounded by vibrant energy and youth who does work that matters and improvements that make a difference. We seek to create a working environment that is dynamic, and above all, impactful. In Dekoruma, we work for a cause, not just applause.

Dekoruma

<ul>
	<li>
	Mengkoordinasikan tim lapangan (in-house &amp; subkon) untuk seluruh proyek CMEP Dekoruma
	</li>
	<li>
	Memastikan setiap pekerjaan diselesaikan sesuai target dan jadwal yang telah ditetapkan
	</li>
	<li>
	Menyusun laporan harian, mingguan, dan bulanan terkait progres pekerjaan
	</li>
	<li>
	Mengawasi project secara menyeluruh mulai dari awal hingga selesai
	</li>
</ul>

Foreman Civil and MEP

What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

Legal Advisory &amp; Strategy

<ol>
	<li>Provide expert legal counsel to management and business units on corporate, commercial, insurance, and regulatory matters.</li>
	<li>Monitor, analyze, and advise on legal and regulatory developments affecting the insurance industry.</li>
	<li>Support strategic business decisions with clear, solutions-oriented legal recommendations.</li>
</ol>

Contract Management

<ol>
	<li>Draft, review, and negotiate a wide range of agreements, including reinsurance, distribution, service provider, vendor, and corporate contracts.</li>
	<li>Ensure all contractual arrangements comply with applicable laws, regulations, and company policies.</li>
</ol>

Regulatory Compliance

<ol>
	<li>Ensure adherence to OJK and other regulatory requirements.</li>
	<li>Develop, implement, and continuously improve compliance frameworks, internal policies, and standard operating procedures.</li>
	<li>Guide internal stakeholders on regulatory obligations.</li>
</ol>

Regulatory Reporting &amp; Government Relations

<ol>
	<li>Prepare and submit legal and compliance reports in a timely and accurate manner.</li>
	<li>Serve as the primary legal liaison with OJK and other relevant government authorities.</li>
	<li>Build and maintain strong working relationships with regulators and industry associations.</li>
</ol>

Risk Management &amp; Dispute Resolution

<ol>
	<li>Identify, assess, and mitigate legal and regulatory risks across business operations.</li>
	<li>Support and/or manage dispute resolution, claims, and litigation processes when required.</li>
	<li>Advise on risk mitigation strategies related to products, operations, and partnerships. 
	 </li>
</ol>

Corporate Governance

<ol>
	<li>Support board and shareholder meetings, ensuring compliance with corporate governance standards and statutory obligations.</li>
	<li>Maintain and manage all legal documentation, licenses, and company records.</li>
</ol>

Insurance Legal and Compliance Manager

OCBC Indonesia (formerly known as OCBC NISP) is the fourth oldest bank in Indonesia, which was founded in April 4th 1941 in Bandung under the name of NV Nederlandsch Indische Spaar En Deposito Bank.

OCBC Indonesia then grown to be a solid and dependable bank, especially in providing service for small business segments. It officially became a commercial bank in 1967, Foreign exchange bank in 1990 and public corporate in Indonesia Stock Exchange in 1994.

In the end of 1990, OCBC Indonesia managed to pass the Asia monetary crisis and the fall of banking industry without any recapitalization obligation aid from the government. OCBC Indonesia became one of the first few banks to resume lending during the crisis. This initiative enabled the Bank to note a high growth.

OCBC Indonesia good reputation and its promising growth has attracted the interest of International Finance Corporation (IFC), a part of World Bank Group, which then became a shareholder in 2001-2010 and from OCBC Singapore which then became the shareholder OCBC Indonesia. 

With the support from OCBC Bank-Singapore, OCBC Indonesia has implemented aggressive programmes to strengthen the infrastructure, human resources, information and technology, as well as office networking.

PT Bank OCBC NISP, Tbk is licensed and supervised by the Otoritas Jasa Keuangan (OJK) and is an LPS participant.

PT Bank OCBC NISP, Tbk

As an intern, you will support Learning Partner with related data &amp; document for smr, wppe/waperd and sppur. You will get the first hand experienced in dealing with multiple stakeholders both internal and external. This is a paid internship with 6 months duration.

Learning and Development Admin Intern

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

We’re looking for a proactive and creative Store Supervisor who can oversee daily operations at our bookstore while bringing the brand’s voice across social media and in-store experiences. This role blends strategic thinking with hands-on execution, perfect for someone who’s passionate about books, branding, and community building.

Key Responsibilities:

<ul>
	<li>Supervise daily operations and overall activities at the bookstore, ensuring smooth day-to-day workflows.</li>
	<li>Take charge of the store's branding and social media presence by developing content ideas, copywriting and maintaining brand consistency.</li>
	<li>Ensure the physical and digital brand experience is aligned.</li>
	<li>Collaborate with the internal team and act as the brand’s on-site lead.</li>
	<li>Act as a responsive and agile problem solver.</li>
	<li>Support offline and online campaigns, events, and seasonal programs.</li>
</ul>

Store Experience Coordinator Prose and Petals

Jendela is a leading apartment rental platform in Indonesia. We connect renter and apartment owner with the help of technology such as: 360 Virtual Tour and Payment processing that able to turn payment into installment up to 12x.

Nowadays We see traffic jam is getting worse everywhere in the city. It would take anywhere around 2-6 hours to commute from home to working/business place EACH DAY. The current solution offered, does not solve the problem properly. not to mention the enactment of new regulations that are very restrictive, such as odd-even rules. And for one to purchase a landed house in the middle of the city, especially for the younger generation, is now nearly impossible. If We see in this point of view, We can see that Apartment living currently provide the best solution available (and will continue to do so in the future). With its location usually strategic to business center and other essential places in town. The completeness of facilities offered on the apartment. No wonder Apartment become the most favorable solution to this problem.

Unfortunately, finding apartment may proved to be a very tough process, especially for the first timer. From the step of browsing and gathering all the information scattered on the web, contacting agent one by one, assessing whether the agent is trustable or not, up to negotiating price, and ultimately the heavy burden one must carry to pay 1 year upfront rental cost would be a big turn off for lots of people try to rent an apartment.

We believe such a pain process, should be eliminated. By putting a higher standard, and helpful advisor to help people find an Apartment suitable for their needs, and budget. We do that by connecting them with the best agent that specialized in that area, also by giving them the touch of technology like Virtual Tour where user able to virtually walk around the apartment unit, and make sure the unit their after is favorable for them. Ultimately We give people the ease to pay by monthly-base instead of heavy upfront payment. This way Jendela360 is not only saves people time, but also solving the problem with the new superior experience!

If you feel thrilled and excited reading the above description. We challenge you to join out boat with goal to revolutionize the archaic, yet lucrative property industry, together with our solid, highly passionate and dedicated team. If you think you're the right person, Let's ride together

Jendela Group

Responsibilities

<ul>
	<li>⁠Memasarkan unit properti dari berbagai listing yang tersedia</li>
	<li>Mengelola database klien untuk melacak prospek dan perkembangan penjualan.</li>
	<li>⁠Melayani kebutuhan klien dari pencarian properti hingga closing</li>
	<li>Menjadwalkan janji Show unit &amp; mendampingi klien melakukan kunjungan properti</li>
	<li>Bekerja bersama tim sales secara onsite di kantor</li>
	<li>Bekerja sama dengan tim after-sales untuk memastikan proses transaksi berjalan lancar</li>
</ul>

Property Advisor Jatabek and Bandung Area

<ul>
	<li>Pembelian &amp; Penjualan Properti (Tanah dan Bangunan), khususnya dalam hal pengecekan legalitas dan kesiapan dokumen transaksi.</li>
	<li>Pengelolaan legalitas seluruh aset tanah dan bangunan perusahaan, khususnya pertanahan (perpanjangan HGB, sertifikasi, roya, sita aset dan pengelolaan pemilikan sertifikat tanah).</li>
	<li>Pengelolaan Legalitas Perizinan, baik perizinan proyek, perizinan baru maupun perizinan periodik (OSS RBA, SIMBG: PBG &amp; SLF, AMDAL. Net, aplikasi pemerintah daerah, dll).</li>
	<li>Kebutuhan legalitas (drafting, opini, standing, searching, peraturan perundang-undangan, dll).</li>
</ul>

Permit and Legal Officer at KG Property [Freelance]

AdiData is an IT company focus in providing total IT Business Solutions, IT Infrastructures and IT Services to our customers. Our team has a lot of experiences in delivering the best IT Business Solutions, IT Infrastructures and IT Services with the latest trend, latest products/technologies and high quality of services.

PT Adi Data Informatika

We are looking for an experienced Senior System Analyst to lead system analysis activities and translate business requirements into effective technical solutions. This role requires strong analytical skills, deep understanding of system architecture, and close collaboration with business stakeholders and technical teams to ensure successful system implementation and continuous improvement.

Key Responsibilities

<ul>
	<li>Analyze complex business processes and translate them into detailed system requirements and functional specifications</li>
	<li>Lead requirement gathering sessions with stakeholders, including workshops and interviews</li>
	<li>Design system solutions, workflows, and data models aligned with business objectives</li>
	<li>Collaborate with developers, QA, and project managers throughout the SDLC</li>
	<li>Review and validate system designs, technical documents, and implementation results</li>
	<li>Ensure system integration, performance, scalability, and security requirements are met</li>
	<li>Support SIT and UAT processes by providing clarification and resolving requirement gaps</li>
	<li>Identify risks, issues, and dependencies, and propose mitigation strategies</li>
	<li>Provide guidance and mentorship to junior and mid-level system analysts</li>
	<li>Prepare comprehensive documentation such as BRD, FRD, SRS, and system diagrams</li>
</ul>

System Analyst

PT. DANS MULTI PRO sebuah perusahaan Teknologi Informasi (Information Technology), saat ini kami mengkhususkan diri sebagai sebuah perusahaan penyedia solusi layanan TI di semua sektor industri. Solusi layanan TI yang kami hasilkan akan membantu perusahaan dalam menganalisa implikasi bisnis, biaya, dan peraturan yang ada untuk menghasilkan suatu roadmap teknologi yang digunakan oleh perusahaan tersebut.

Pengalaman kami menunjukkan bahwa dengan menyediakan lingkungan kerja yang nyaman dan menantang bagi para pegawai kami, berbagai inovasi akan muncul untuk menghasilkan suatu produk yang berkualitas. Tangan tangan karyawan profesional kami terus menghasilkan inovasi untuk memenuhi kepuasan pelanggan

Selain memiliki tim profesional untuk membantu pelanggan, kami pun membangun aliansi strategis dengan sejumlah partner teknologi nasional, regional, maupun global untuk memperkuat penawaran solusi kami.

Dans Multi Pro

<ul>
	<li>Provide Level 2 support for various enterprise applications, troubleshooting and resolving incidents reported by end-users or detected through monitoring tools.</li>
	<li>Investigate and diagnose complex technical issues related to application functionality, performance, and integration with other systems.</li>
	<li>Manage the incident lifecycle, including incident identification, logging, categorization, prioritization, investigation, resolution, and closure.</li>
	<li>Escalate unresolved incidents to Level 3 support or development teams, following defined escalation procedures and service level agreements (SLAs).</li>
	<li>Conduct root cause analysis (RCA) for recurring or major incidents, identifying underlying issues and implementing permanent solutions to prevent future occurrences.</li>
	<li>Assist in the planning, testing, and deployment of application releases, patches, and updates, ensuring smooth and successful rollout with minimal impact on end-users.</li>
	<li>Validate release packages to verify functionality, compatibility, and performance in various environments (development, testing, production).</li>
	<li>Identify opportunities for process improvements and efficiencies within the application support function, proposing and implementing changes to enhance service quality and effectiveness.</li>
	<li>Provide guidance and mentorship to junior support analysts, assisting them in resolving complex issues, developing technical skills, and improving customer service.</li>
	<li>Lead by example in demonstrating best practices, professionalism, and a customer-centric approach to support delivery.</li>
</ul>

System Engineer

<ol>
	<li>
	Merancang dan memberikan ide-ide serta konsep berdasarkan kebutuhan aktivasi (Aktivasi eksperimental, aktivasi media sosial, aktivasi promosi, aktivasi marketing, dan aktivasi sponsor) yang akan diimplementasikan secara online melalui sosial media serta offline melalui acara yang diselenggarakan.
	</li>
	<li>
	Memberikan rekomendasi, saran, dan referensi dalam merancang kegiatan, rundown, dan strategi aktivasi.
	</li>
	<li>
	Menyusun proposal acara, laporan evaluasi, ToR, dan dokumen lainnya yang dibutuhkan untuk aktivasi online maupun offline. 
	</li>
	<li>
	Mengelola dan memantau aktivasi serta memastikan operasionalnya dengan stakeholder eksternal dan/atau internal dari awal hingga akhir, termasuk pengumpulan data, pelaporan, dan koordinasi pelaksanaan pada setiap aktivasi.
	</li>
	<li>
	Melakukan riset dan merancang framework Employer Branding Kompas Gramedia.
	</li>
	<li>
	Berpartisipasi dalam proses Employer Branding Kompas Gramedia serta pekerjaan terkait dengan pengelolaan dan implementasi media sosial dan publikasi dalam Culture dan Employer Branding.
	</li>
	<li>
	Melakukan kegiatan riset, survey, dan hal-hal terkait untuk memperluas referensi dan mengembangkan platform terkait.
	</li>
</ol>

Culture and Employer Branding Analyst at Corporate Human Resources

About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

About the Role:

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

 

Responsibilities:

<ul>
	<li>Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).</li>
	<li>Handle and resolve customer complaints regarding product issues, returns, and exchanges.</li>
	<li>Manage and track orders to ensure timely delivery and address any order discrepancies.</li>
	<li>Collaborate with the logistics team to address shipping issues and provide updates to customers.</li>
	<li>Maintain accurate records of customer interactions, transactions, comments, and complaints.</li>
	<li>Prepare and submit regular reports on customer interactions, feedback, and issues.</li>
	<li>Monitor and respond to customer reviews and feedback on multiple platforms.</li>
	<li>Provide comprehensive information about products, services, and policies to customers.</li>
	<li>Continuously improve service procedures, policies, and standards based on customer feedback.</li>
</ul>

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