Ziracle is a community powered ecommerce marketplace selling products from ethical and sustainable brands. We sell tens of thousands of products from 125 brands across apparel, home, beauty, kids, food, wellness and refills.

Ziracle LTD

This is a broad role well suited to someone with specialist ecommerce experience in a specific channel such as email or SEO that is looking for a broader role. 
 
Email marketing 

<ul>
	<li>Own the Klaviyo account end to end: strategy, build, send, and reporting</li>
	<li>Rebuild and maintain modular, mobile-responsive email templates</li>
	<li>Build and optimise automated flows including welcome, browse and cart abandonment, post-purchase, and win-back</li>
	<li>Plan and execute a weekly campaign calendar aligned to seasonal moments and brand launches</li>
</ul>

Brand communications

<ul>
	<li>Draft and send regular partner-facing updates to brands on the platform</li>
	<li>Coordinate co-marketing activity with brand partners, including cross-promotions and joint campaigns</li>
	<li>Collect assets, product information, and launch details from brand contacts</li>
	<li>Maintain a consistent brand voice across every outbound touchpoint</li>
</ul>

SEO and content

<ul>
	<li>Publish and optimise content on the site, applying on-page best practice</li>
	<li>Research keywords and build content briefs against commercial priorities</li>
	<li>Track rankings and organic traffic, and flag technical issues as they surface</li>
</ul>

Customer support

<ul>
	<li>Respond to customer enquiries across email and social channels</li>
	<li>Resolve order, delivery, and product questions, escalating to brands where needed</li>
	<li>Feed recurring customer questions and objections back into email copy and site content</li>
</ul>

There is some flexibility to shape the role based on experience and preferences.

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