Ecommerce Growth Marketing Manager  

This is a broad role well suited to someone with specialist ecommerce experience in a specific channel such as email or SEO that is looking for a broader role.

Email marketing

• Own the Klaviyo account end to end: strategy, build, send, and reporting
• Rebuild and maintain modular, mobile-responsive email templates
• Build and optimise automated flows including welcome, browse and cart abandonment, post-purchase, and win-back
• Plan and execute a weekly campaign calendar aligned to seasonal moments and brand launches

Brand communications

• Draft and send regular partner-facing updates to brands on the platform
• Coordinate co-marketing activity with brand partners, including cross-promotions and joint campaigns
• Collect assets, product information, and launch details from brand contacts
• Maintain a consistent brand voice across every outbound touchpoint

SEO and content

• Publish and optimise content on the site, applying on-page best practice
• Research keywords and build content briefs against commercial priorities
• Track rankings and organic traffic, and flag technical issues as they surface

Customer support

• Respond to customer enquiries across email and social channels
• Resolve order, delivery, and product questions, escalating to brands where needed
• Feed recurring customer questions and objections back into email copy and site content

There is some flexibility to shape the role based on experience and preferences.

Ideal

• Minimum 2 years hands-on email marketing or SEO experience (agency or in-house both fine)
• Demonstrable working knowledge of email platforms and SEO tools.
• Able to build and edit modular, mobile-responsive email templates without relying on flat image files or a designer
• Comfortable working inside ecommerce platforms (products, collections, discount codes, basic troubleshooting). No development skills required
• Strong written English to a publishable standard - you will be writing emails and blog posts that go out unedited
• Portfolio or evidence of live work: examples of campaigns and flows you personally built, ideally with open, click, or revenue figures attached
• Proven ability to work autonomously and asynchronously with a founder in a different timezone, managing your own priorities without daily supervision
• Ideally 4 hours daily overlap with Western European (UK) time
• Reliable high-speed internet and a suitable work-from-home setup

Advantageous

• Working knowledge of SEO fundamentals: keyword research, on-page optimisation, content briefs
• Experience with a multi-brand marketplace or a catalogue of 100+ products
• Familiarity with Google Analytics 4, Google Search Console, or Screaming Frog
• Background in sustainability, wellness, beauty, or home and cleaning categories
• Experience using AI tools to speed up content production and research
• Customer support or community management experience

Note on education: A degree is not required. We will weight a portfolio of live campaign work above formal qualifications.