Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

Overall Role Purpose:

Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight time-frames.

Accountabilities:

Internal Customers:

Service Centre Supervisor

· Carry out any administrative task that is required for the Service Centre

· Assist in ensuring operational practices and procedures are carried out effectively

· Carry out any task that is required by his or her superiors from time to time. 

External Stakeholders: 

Sub-contractor

Work with sub-contractors ensuring all activities are being carried out timely and meet service standards

DHL Service Centres

Offer administrative and operational supports to Service Centre operations.

 

All Operations Staff

· Work with other team-mates to perform and complete day to day activities

Process:

Network Duties

· Process inbound material upon arrival and make sure

· is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures

· Process outbound material according to the latest processes and procedures

· Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures

Administration Duties

· Keep the process area clean and tidy and make sure it is ready for the next process cycle

· Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards

· Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.

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