Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

Job Description of Finance Manager

<ol>
	<li>Collect and consolidate financial data from different departments.</li>
	<li>Develop and implement systems for tracking overhead, profit and loss and cash flow.</li>
	<li>Build and maintain monthly, quarterly, and annual profit and loss statements.</li>
	<li>Oversee financial reporting processes and ensure data accuracy.</li>
	<li>Create clear reports on overhead, expenses and profitability.</li>
	<li>Automate or improve existing manual processes using Excel/ Google Sheets or reporting tools. Recommend and implement relevant software tools.</li>
	<li>Lead the budgeting and forecasting process in collaboration with management.</li>
	<li>Provide management with accurate and timely financial insights.</li>
	<li>Analyze spending patterns and profitability across departments, channels and product lines.</li>
	<li>Provide monthly and quarterly management reports with actionable recommendations.</li>
	<li>Advise leadership on cost controls, profitability drivers, and financial risks.</li>
	<li>Partner with the accounting team to ensure compliance and efficiency.</li>
	<li>Do other duties/functions as may be assigned by the Company from time to time.</li>
</ol>

Finance Manager

This role is ideal for a strong leader with broad knowledge in the garments, fashion retail, and apparel industry, capable of managing multiple departments, guiding existing managers and supervisors, and ensuring efficient operations from product development to shipment.

Key Responsibilities

<ul>
	<li>Lead and manage cross-functional teams.</li>
	<li>Oversee end-to-end garment and apparel operations from product development to final shipment.</li>
	<li>Manage and guide existing managers and department leads.</li>
	<li>Ensure proper planning, costing, sourcing, production, quality control, and shipment monitoring. </li>
	<li>Improve lead times, cost efficiency, production output, and on-time shipment performance.</li>
	<li>Anticipate potential problems early in the critical path and provide preventive solutions.</li>
	<li>Manage risks, production delays, material shortages, and contingency plans.</li>
	<li>Review and understand technical packs, spec sheets, Bill of Materials, measurement charts, and sample requirements.</li>
	<li>Monitor sample stages, including proto sample, fit sample, and pre-production sample.</li>
	<li>Ensure accuracy and completeness of BOM and technical requirements.</li>
	<li>Apply knowledge of AQL standards, inspection procedures, common defects, root causes, and testing requirements.</li>
	<li>Challenge unrealistic timelines, risky fabric choices, and incomplete technical packs when necessary.</li>
	<li>Connect technical garment details to sound business and operational decisions.</li>
</ul>

Head of Garments Operations

The Production Planner is responsible for creating and managing production schedules to ensure timely and cost-efficient manufacturing of products. This is done by regular coordination with connecting departments like Merchandising, Purchasing, Material Warehouse (Fabric and Accessories), Production, Quality Assurance, Quality Control, Creative and Product Development.

 

Key Responsibilities:

<ul>
	<li>Production Planning &amp; Scheduling:</li>
</ul>

Developing and maintaining production schedules to meet customer due 

dates, aligning them with material availability and production capacity.

<ul>
	<li>Resource Coordination:</li>
</ul>

Working with purchasing and production teams to coordinate the flow of materials and ensure production is ready and maximized.

<ul>
	<li>Performance Monitoring:</li>
</ul>

Tracking production progress, identifying bottlenecks, and consulting Department Heads on solutions to be implemented to maintain production efficiency and quality.

<ul>
	<li>Cost Management:</li>
</ul>

Monitoring production costs to ensure processes operate within budget and looking for ways to improve efficiency and reduce expenses.

<ul>
	<li>Reporting:</li>
</ul>

Communicating production status, issues, and performance to Division Manager.

 

 

 

 

Key Skills:

<ul>
	<li>Analytical &amp; Problem-Solving:</li>
</ul>

To analyze production data, anticipate issues, and develop effective solutions.

Familiarity with data analysis tools is essential for interpreting data and making informed decisions.

<ul>
	<li>Organization &amp; Time Management:</li>
</ul>

To handle multiple tasks, deadlines, and complex schedules effectively.

<ul>
	<li>Communication &amp; Collaboration:</li>
</ul>

To work effectively with various departments and individuals across the company.

<ul>
	<li>Technical Knowledge:</li>
</ul>

Proficiency with ERP systems and a deep understanding of the industry and production processes.

<ul>
	<li>Microsoft Office Software Proficiency:</li>
</ul>

Must be proficient with Office applications, particularly Excel, for reporting and data analysis.

Production Planner

Be part of Gingersnaps Philippines and help drive operational excellence across our retail and supply chain operations.

We are looking for a highly analytical and results-oriented Industrial Engineer to support process improvement initiatives across our stores, warehouse, and business operations. This role is responsible for analyzing workflows, identifying efficiency opportunities, improving productivity, and implementing solutions that enhance operational performance while supporting the company's growth objectives.

What You Will Do:

<ul>
	<li>Analyze and improve business processes to increase operational efficiency and reduce costs.</li>
	<li>Conduct time and motion studies, workload analysis, and productivity assessments.</li>
	<li>Develop and monitor operational KPIs and generate reports to support decision-making.</li>
	<li>Collaborate with Store Operations, Merchandising, Supply Chain, and Warehouse teams to streamline workflows and improve service levels.</li>
	<li>Review store and warehouse processes to identify bottlenecks and recommend practical solutions.</li>
	<li>Create and maintain process documentation, standard operating procedures (SOPs), and workflow maps.</li>
	<li>Support project implementation, process standardization, and continuous improvement initiatives.</li>
	<li>Assist in capacity planning, manpower optimization, and resource utilization across business functions.</li>
	<li>Use data and insights to recommend strategies that improve customer experience and overall business performance.</li>
</ul>

Industrial Engineer

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

This is a full-time hybrid role for a Provider Relations Supervisor based in Mandaluyong. The Provider Relations Head will be responsible for managing and overseeing the daily activities of the Provider Relations team, developing relationships with healthcare providers, resolving provider issues, and ensuring compliance with company's policies and procedures. Work from home is acceptable.

Provider Relations Head

IXMGOH is Campaign Global's Awardee for Best Place to Work For in the Philippines, Best in Company Culture in Southeast Asia for several years, and Best in Talent Development. 
We invented Creative Engineering. We are committed to make the best work possible for a brand, in its category and in the world. Ingenious is the benchmark by which to judge existence and paycheck.

Our Mission
Devise ingenious communication systems that gets the job done at the least possible time, effort and resource.

IdeasXMachina Group of Hakuhodo

<ul>
	<li>Identify and convert new business opportunities while maintaining a strong prospect pipeline.</li>
	<li>Build relationships with senior decision-makers and understand their business needs.</li>
	<li>Monitor market and industry trends to uncover new growth opportunities and partnerships.</li>
	<li>Collaborate with creative and strategy teams to develop compelling, commercially viable solutions.</li>
	<li>Lead the pitch deck presentation development, creating project timelines, and generally being of help in building planning and research business.</li>
	<li>Participate intensely in all internal and external CSR initiatives of the company.</li>
</ul>

Business Development Director

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

Job Description

<ul>
	<li>Lead the design, development, enhancement, and maintenance of enterprise web applications using Node.js, Vue.js, PHP CodeIgniter, and MySQL following business and technical requirements.</li>
	<li>Architect and develop scalable frontend and backend solutions while ensuring application performance, security, maintainability, and reliability.</li>
	<li>Design and optimize RESTful APIs, system integrations, and database architectures to support complex business requirements and high-volume transactions.</li>
	<li>Provide technical leadership through code reviews, mentoring junior developers, and establishing development standards and best practices.</li>
	<li>Lead troubleshooting, performance tuning, and production support activities while ensuring timely resolution of application issues.</li>
	<li>Collaborate with Scrum Team, and Technical Lead to deliver high-quality software application.</li>
	<li>Drive application deployment strategies, release management activities, and continuous improvement initiatives throughout the Software Development Life Cycle (SDLC).</li>
	<li>Evaluate and recommend technical solutions, frameworks, and architectural improvements to enhance system scalability, maintainability, and operational efficiency</li>
</ul>

Senior Full Stack Developer

ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.

ITVT Philippines Inc.

Job Description

To act as the executive arm of Global HR, ensuring that shared services delivery and people-related programs are globally aligned, locally compliant, and business-relevant, with a strong focus on scalability, efficiency, and governance.

Job Description:

1. Global HR Strategy Execution

<ul>
	<li>Implement and manage global HR programs (performance management, talent reviews, compensation and benefits).</li>
	<li>Cascade HR operating model standards into local processes and ensure service delivery is consistent.</li>
	<li>Provide structured feedback to Global HR on local execution challenges and opportunities.</li>
</ul>

2. Shared Services Operations

<ul>
	<li>Establish and develop the Global HR Shared Services for ITVT Group.</li>
	<li>Oversee the delivery of the HR shared services (payroll, HRIS, benefits admin, employee data, reporting, - always compliant with GDPR)</li>
	<li>Drive process automation and digital adoption in line with global HR technology strategy. – including AI tools.</li>
	<li>Monitor service quality and efficiency through KPIs.</li>
</ul>

3. Talent &amp; Leadership Development

<ul>
	<li>Support rollout of global leadership development and succession planning frameworks.</li>
	<li>Ensure shared services teams are skilled and trained to deliver consistent, high-quality support.</li>
</ul>

4. Culture &amp; Engagement (ITVT Group)

<ul>
	<li>Embed global culture and values through shared service touchpoints.</li>
	<li>Execute global engagement and recognition programs.</li>
</ul>

5. Compliance &amp; Governance

<ul>
	<li>Ensure shared service processes comply with global governance policies and local legal requirements.</li>
	<li>Safeguard HR data integrity and privacy in compliance with GDPR and local regulations.</li>
	<li>Manage risk by proactively addressing service issues or employee escalations.</li>
</ul>

6. Collaboration &amp; Reporting

<ul>
	<li>Work with Global HR Partners for delivery of programs.</li>
	<li>Provide analytics, dashboards, and insights to Global HR leadership.</li>
	<li>Align with local country leaders for business needs while maintaining global-first service delivery.</li>
</ul>

Performance Management and Coaching

Change Management

Analyzing Data

Labor Relations

Conflict Resolution

Employee Relations

Leadership skills

Shared Service HRBP Team Lead

OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

Key Responsibilities:

<ul>
	<li>Regulatory and Industry Affairs- To monitor the regulatory side of the industry, give insights on different laws and policies concerning the company, and build networks to influence policy change and promote RE and the Company.</li>
	<li> </li>
	<li>Policy and Economic Analysis - To provide Power Economic information, forecasts, and analyses to support strategic planning of various internal and external stakeholders.</li>
	<li>Portfolio Management - To manage the Company’s portfolio through providing support, research, and analysis for Power Marketing, Trading, CSS, and Pi Energy, and through administering REM/RPS Compliance and the PREMS accounts of the Company’s facilities.</li>
</ul>

Qualification Requirements:

<ul>
	<li>Bachelor's degree in Economics, Engineering, Statistics or Mathematics</li>
	<li>Has skills in industry research, policy analysis, macroeconomic forecasting, and price modeling.</li>
</ul>

Power Economics Analyst

MAKE YOUR BEST CAREER MOVE YET!

Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work!


ABOUT US

Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes.

Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent.


SPROUT CULTURE

Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country!

We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward.


FUN THINGS WE DO

Weekly fun things:
Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that?

Sproutings (Sprout Outings):
Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can!

Monthly gatherings:
To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone!

--

JOIN US TODAY!

We’re excited to know you and see how you fit with Sprout!

Send in your application and we’ll get back to you soon. :)

Sprout Solutions

Scope

<ul>
	<li>Lead end-to-end implementation of strategic products and platforms</li>
	<li>Drive product rollout across markets, ensuring adoption and impact</li>
	<li>Partner with product, tech, and business teams to execute roadmap</li>
	<li>Translate business strategy into execution plans and delivery outcomes</li>
	<li>Monitor KPIs, performance, and continuous improvement post-launch</li>
</ul>

Product Strategy & Implementation Lead

Business Development &amp; Market Expansion

<ul>
	<li>Identify and develop new business opportunities to increase HPL market penetration.</li>
	<li>Build relationships with key industry stakeholders, including:
	<ul>
		<li>Contractors</li>
		<li>Property developers</li>
		<li>Architects and designers</li>
		<li>Fabricators</li>
	</ul>
	</li>
	<li>Corporate and institutional clients</li>
	<li>Generate leads, conduct client meetings, and convert opportunities into successful business partnerships.</li>
	<li>Develop strategies to expand HPL adoption across commercial, residential, hospitality, and institutional projects.</li>
	<li>Monitor market trends, customer needs, and competitor activities to identify opportunities for growth.</li>
</ul>

 

Account Management &amp; Sales Growth

<ul>
	<li>Manage and nurture existing customer relationships to drive repeat business and long-term partnerships.</li>
	<li>Develop account strategies to achieve sales targets and increase revenue contribution.</li>
	<li>Understand customer requirements and recommend suitable HPL solutions based on project needs.</li>
	<li>Conduct product presentations, client discussions, and business negotiations.</li>
	<li>Support project opportunities from initial inquiry, product specification, quotation, and closing stages.</li>
</ul>

 

Cross-Functional Project Coordination

<ul>
	<li>Collaborate with internal teams including Sales, Operations, Logistics, Plant, and Importation to ensure smooth project execution.</li>
	<li>Coordinate product availability, delivery timelines, and customer requirements.</li>
	<li>Assist with sample requests, product approvals, and technical coordination.</li>
	<li>Address customer concerns and ensure a positive customer experience throughout the project lifecycle.</li>
</ul>

Business Development Specialist

Monde Nissin Corporation has been giving Filipino consumers quality products and service for the past 45 years. The company has consistently been among the top corporations in the Philippines and is considered as one of the industry leaders in both noodles and biscuits product categories with well-loved Filipino brands such as Lucky Me! Instant Noodles, Nissin Wafer, Nissin Butter Coconut, Eggnog, Skyflakes and the like.

Monde Nissin's subsidiaries include Monde M.Y. San, manufacturer of iconic biscuit brands SkyFlakes and Fita; Monde Nissin Thailand; Monde Nissin Singapore, and Monde Nissin Australia, comprising the businesses Black Swan, Nudie, and Menora Foods.  

Get to know us more! Visit our website at www.mondenissin.com

Monde Nissin Corporation

The role will oversee the administration, adoption, and continuous enhancement two major projects ensuring both platforms deliver reliable insights, support data-driven decision-making, and strengthen business performance across General Trade operations. 

Key Responsibilities

<ul>
	<li>Administer and support major projects ensuring system reliability, data integrity, user management, performance monitoring, and issue resolution in collaboration with IT and external vendors.</li>
	<li>Monitor retail execution metrics to generate actionable business insights.</li>
	<li>Develop and deliver reports, dashboards, and analytics that enable cross-functional stakeholders to make data-driven decisions and improve execution performance.</li>
	<li>Lead user onboarding, training, documentation, and change management initiatives to drive platform adoption, maximize user engagement, and ensure effective utilization of digital tools.</li>
</ul>

By submitting your application, you expressly agree, consent, and authorize the Company to collect, process, store, share/transfer and retain the Personal Data for any of the purposes stated in this Notice and in accordance with the Data Privacy Act.

You may view the Privacy Notice for Job Applicants of Monde Nissin Corporation by requesting it from the hiring manager.

Sales Project Staff

The Culinary Assistant supports the daily operations of the Culinary Kitchen by assisting chefs in food preparation, sourcing, inventory management, and event execution.

<ul>
	<li>Perform day-to-day operations in the Culinary Kitchen.</li>
	<li>Assist chefs in ingredient sourcing and procurement, mise en place, cooking and clean-up during culinary events and any day-to-day activities in the Culinary Kitchen.</li>
	<li>Handles cash for raw materials procurement and summarizes the expense with all the necessary documents before turning it over to the assigned chef.</li>
	<li>Work with the assigned Chef in any culinary activity within the day.</li>
	<li>Do regular inventory of materials, equipment, tools and utensils.</li>
	<li>Ensure that appropriate Sanitation, Maintenance and Safety Standards are being followed.</li>
	<li>Implement and maintain Culinary Excellence Standards (ServSafe, HACCP).</li>
	<li>Assist Foodservice Business Development and Departments in ideation activities and other Foodservice related events.</li>
	<li>Assist in Media Food Shoots, TV/Video Shoots &amp; Company Promotional Shoots.</li>
	<li>Responsible for the maintenance and upkeep of the Culinary Kitchen.</li>
	<li>Other duties as assigned from time-to-time by Culinary Operations Head or Chefs.</li>
</ul>

By submitting your application, you expressly agree, consent, and authorize the Company to collect, process, store, share/transfer and retain the Personal Data for any of the purposes stated in this Notice and in accordance with the Data Privacy Act.

You may view the Privacy Notice for Job Applicants of Monde Nissin Corporation by requesting it from the hiring manager.

Culinary Assistant

BetaBrands Corp is a retail company that handles gummy supplements by Wellspring and men's activewear brand, Huga Activewear. Our mission is to bring category-leading brands with a strong focus in three aspects of life, namely comfort, lifestyle, and health to the Filipino people

BetaBrands Corp

About the Role 
We are a fast-growing health and wellness company looking for a detail-oriented Key Account Coordinator to support our Modern Trade sales team. As our business with major supermarkets and drugstores expands, we need an operational expert to manage the backend processes.

While our Key Accounts Manager focuses on strategy and negotiations, you will take ownership of the order processing, system administration, and paperwork that keeps our products moving seamlessly onto retail shelves.

What you'll do

<ul>
	<li>Support key clients by managing account communications, preparing reports, and ensuring that service delivery meets agreed expectations.</li>
	<li>Track account performance, address client inquiries, and maintain up-to-date documentation on projects and contracts.</li>
	<li>Maintain and update CRM records.</li>
	<li>Receive and encode Purchase Orders (POs) accurately</li>
	<li>Generate weekly sales and inventory reports to identify low stock levels</li>
	<li>Coordinate with internal teams to track down Delivery Receipts (DRs), reconcile payment portals, and resolve trade deductions or bad order (BO) returns</li>
</ul>

Key Accounts Associate

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level).

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies.</li>
</ul>

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