SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

The Director of Banquet and Event Services at the SMX Convention Center is responsible for overseeing the seamless execution of events, banquets, and exhibitions. This role involves fostering a sales-oriented culture, delivering exceptional customer service, managing expenses effectively, providing leadership, and supporting the overall financial success of the convention center. Additionally, the Director is responsible for accrediting caterers and booth contractors, ensuring supplier compliance, and collecting valuable event feedback.

Director of Banquet and Event Services

1. Receive queries, requests, and complaints from clients via phone call 
2. Provide appropriate response to clients and take appropriate action for each call 
3. Provide proper validation and pre-screening of requests 
4. Coordinate with appropriate resource for resolution of urgent concerns 
5. Analysis and handling of critical accounts with complaints 
6. First call resolution by:

<ul>
	<li>coordinating with Department Managers of concerned units</li>
	<li>monitoring of escalated complaints</li>
	<li>outbound calls to buyers to provide feedback on their concern</li>
</ul>

7. Assist calls of representatives handling VIP accounts 
8. Follow up customer calls where necessary 
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers 
10. Document all call information according to standard operating procedures

Customer Sales Assistant

The Duty Manager will play a pivotal role in ensuring facility management's seamless operation, focusing on sales culture, customer service, expense management, and financial success. The Duty Manager interacts with Guests and contributes to the first impressions of our Guests.

Duty Manager

The Quality and Hygiene Manager is responsible for overseeing the implementation of the policies for MICE Service Partners and Accredited Caterers are being maintained in all SMX Convention Center branches.

Sales Culture:

Ensures the quality of the food being served during events to maintain exceptional satisfaction on Post Event Survey Form.

Customer Service:

Coordinates and collaborates with the Branch Heads to ensure consistent and strict implementation on caterers and food quality policies.

Expense Management:

Eliminate any potential threat to any emergencies and risks related to food related incidents

Efficiently contribute to energy-saving and waste disposal reduction of costs.

Financial Success:

Plans, organizes, and controls procurement and utilization of all Quality and Sustainability supplies, activities, and programs.

Quality and Hygiene Manager

1. Facility Maintenance:

a. Oversee routine maintenance of all mechanical, electrical, and plumbing systems.

b. Schedule and supervise regular inspections of HVAC, elevators, fire protection systems, and other critical infrastructure.

c. Coordinate with external contractors for specialized maintenance tasks.

2. Event Support:

a. Collaborate with event planners to understand technical requirements for upcoming events.

b. Ensure that audio-visual equipment, lighting, and other technical setups are in working order.

c. Coordinate with the technical support team to address any issues during events.

3. Emergency Preparedness:

a. Develop and regularly update emergency response plans for the convention center.

b. Conduct drills and training sessions for the staff to ensure a quick and effective response in case of emergencies.

c. Maintain a comprehensive list of emergency contacts and resources.

4. Budget Management:

a. Prepare and manage the annual maintenance and capital improvement budgets.

b. Identify cost-saving measures without compromising safety or functionality.

c. Review and approve expenditures related to engineering and maintenance.

5. Energy Efficiency:

a. Implement energy-saving initiatives to reduce the convention center's environmental impact.

b. Monitor energy consumption and identify areas for improvement.

c. Explore and recommend the adoption of sustainable technologies.

6. Staff Management:

a. Recruit, train, and supervise engineering staff.

b. Conduct regular performance evaluations and provide feedback.

c. Foster a collaborative and safety-conscious work environment.

7. Regulatory Compliance:

a. Stay informed about building codes, safety regulations, and other relevant standards.

b. Ensure that the convention center complies with all local, state, and federal regulations.

c. Maintain records and documentation to demonstrate compliance.

8. Technology Integration:

a. Explore and implement technological solutions to improve efficiency and service quality.

b. Stay updated on emerging technologies in facility management and integrate relevant innovations.

9. Vendor Management:

a. Establish and maintain relationships with vendors and suppliers.

b. Negotiate contracts for goods and services.

c. Monitor vendor performance and address any issues or concerns.

10. Capital Projects:

a. Plan and oversee major capital improvement projects.

b. Work closely with architects, contractors, and other stakeholders to ensure projects are completed on time and within budget.

c. Communicate project progress to upper management and other relevant parties.

11. Record Keeping:

a. Maintain accurate and up-to-date records of maintenance activities, inspections, and repairs.

b. Generate reports summarizing key performance indicators and maintenance metrics.

12. Communication:

a. Liaise with other departments to address cross-functional issues.

b. Communicate effectively with staff, management, and external stakeholders.

c. Facilitate regular team meetings to discuss ongoing projects and address concerns.

13. Other duties as assigned

Cluster Director of Engineering

The Finance Manager is responsible for overseeing the preparation, accuracy, and timeliness of the financial statements of SMX Convention Center branches. The role ensures compliance with corporate policies, accounting standards, and statutory requirements, while providing management with reliable financial insights to support decision-making. This position also supervises reporting teams and coordinates with income audit, treasury, and credit and collection units for consolidated reporting.

Finance Manager

The Assistant HR Manager is responsible for managing end-to-end Recruitment &amp; Talent Acquisition and ensuring efficient HR Administration for SMX Convention Center. This role supports manpower readiness for large-scale events and operations, while ensuring full compliance with labor standards, company policies, and internal controls.

Recruitment &amp; Talent Acquisition

<ul>
	<li>Lead critical hiring across existing branches of SMX Convention Center and pre-opening properties</li>
	<li>Partner with Department Heads to develop manpower plans aligned with event schedules and business demand.</li>
	<li>Manage end-to-end recruitment: sourcing, screening, interviews, job offers, and onboarding.</li>
	<li>Build pipelines through job portals, manpower agencies, schools, and local government employment offices.</li>
	<li>Organize job fairs, campus recruitment, and hiring campaigns.</li>
	<li>Track recruitment metrics such as time-to-fill, quality of hire, sourcing channel effectivity, and manpower readiness.</li>
	<li>Maintain an updated recruitment tracker and applicant database.</li>
</ul>

HR Administration &amp; Compliance

<ul>
	<li>Maintain complete 201 files, contracts, and employee records in compliance with audit standards.</li>
	<li>Oversee onboarding procedures.</li>
	<li>Ensure compliance with DOLE, SSS, PhilHealth, Pag-IBIG, and internal policies.</li>
	<li>Assist in labor relations, investigations, and disciplinary documentation.</li>
	<li>Prepare HR reports, manpower status, and compliance documentation.</li>
	<li>Support HR audits and SMHCC corporate requirements.</li>
</ul>

Policy Implementation &amp; Employee Support

<ul>
	<li>Enforce company policies and standards across all departments.</li>
	<li>Handle employee concerns and support conflict resolution.</li>
	<li>Assist in engagement programs and HR initiatives.</li>
</ul>

Assistant HR Manager

The National Sales Manager supports the Senior National Sales Manager, Director of Sales and AVP-Sales in creating and developing a work environment where the National Sales Office is driven by its financial objectives with focus on establishing an aggressive Sales Culture, a strong Customer Service orientation and astute practice of Expense Management resulting in Financial Success while ensuring Leadership by example.

Salesforce

Sales and Marketing Knowledge

National Sales Manager

<ul>
	<li>Update financial spreadsheets with daily transactions.</li>
	<li>Prepare balance sheets.</li>
	<li>Track and reconcile bank statements.</li>
	<li>Create cost analysis reports (fixed and variable costs)</li>
	<li>Process tax payments.</li>
	<li>Support monthly payroll and keep organized records.</li>
	<li>Record accounts payable and accounts receivable.</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

This is a test unit that measures the ability to use math to solve problems encountered in the real world, covering simple word problems on arithmetic, interests, and conversion

Performing business transactions requiring mathematical calculations such as payroll, retail sales, invoicing, purchasing, and staff forecasting contribute to running business operations successfully. Any delay or miscalculation can affect employee and customer relations. Companies should hire employees showing strong ability in numeracy so employees can interpret results better, process information faster, and make sound decisions. While technology has assisted in carrying out these tasks, skills are required for employee and business performance. This test identifies ability to apply basic math calculations in various problem-solving scenarios.

Practical Math

Finance Assistant

The company nurse will be providing healthcare services for SMX Employees, in accordance with the standards of the nursing profession practices, and assists in the implementation of the Company’s Health Programs and Initiatives. Company Nurse will provide administrative support in the implementation of the HR related administrative tasks and coordinate directly to the Cluster Director of Human Resources Department of SMX Manila.

Medical Industry Knowledge

Relationship Management

Complex Problem-Solving

Problem Sensitivity

Information Ordering

Company Nurse

The Sales Manager assists the Senior National Sales Manager / Senior Sales Manager and Director of Sales in achieving his/her MICE revenue targets for the SMX Convention Center branches.

The Sales Manager supports the Senior National Sales Manager / Senior Sales Manager and Director of Sales in creating and developing a work environment where the National Sales Office is driven by its financial objectives with focus on establishing an aggressive Sales Culture, a strong Customer Service orientation and astute practice of Expense Management resulting in Financial Success while ensuring leadership by example.

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