Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently.

Expedock

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent &amp; cutting edge technology to enable businesses to unlock their full potential

About the Client

Our client is a US-based logistics provider recognized for delivering reliable, efficient, and customer-focused supply chain solutions. With years of experience in domestic and international freight, they support shippers through smart processes, responsive communication, and modern operational tools. Their services cover a wide range of logistics needs, ensuring that every shipment is handled with accuracy, transparency, and care.

Schedule: Night Shift

Location: Fully Remote (WFH)

 

The Mission: 
To ensure every air import shipment reaches its destination efficiently and compliantly—by proactively identifying risks, resolving exceptions, and taking full ownership from arrival to delivery.

What You'll Do:

<ul>
	<li>Own end-to-end air import shipments, from pre-alert to final delivery and billing closure</li>
	<li>Proactively identify and resolve shipment exceptions, including:</li>
	<li>Flight delays, rollovers, or offloads</li>
	<li>Missing or incorrect documentation</li>
	<li>Customs clearance issues or holds</li>
	<li>Cargo availability and handling delays</li>
	<li>Take decisive action to recover shipments at risk, coordinating with airlines, agents, brokers, and trucking providers</li>
	<li>Ensure compliance with U.S. import requirements, including coordination of AMS (Air AMS / ACAS) filings</li>
	<li>Validate shipment documents (MAWB/HAWB, invoice, packing list) and correct discrepancies before they impact clearance or delivery</li>
	<li>Monitor cargo arrival, free time, and warehouse status to prevent storage charges—act before issues escalate</li>
	<li>Communicate clearly with clients, not just updates but solutions and next steps when issues arise</li>
	<li>Escalate when needed—but only after exploring and driving possible resolutions</li>
	<li>Validate costs, flag discrepancies, and ensure accurate and timely billing</li>
	<li>Maintain accurate shipment records and milestone updates in TMS</li>
</ul>

Air Import Specialist

PT Reycom Document Solusi (RDS) is a corporation that consists of several companies working collaboratively in order to meet the need for digital solutions. RDS Group was created in 2003 in Jakarta under RDS has been expanded in establishing subsidiaries with the same business focus that provides a wide range of Integrated IT-based business management solutions in Indonesia and Asia. RDS Group has grown into 4 pillars of business focus: Business Process Outsourcing (BPO), System Integration, Printing and Creative Services, and Healthcare Management. As we accelerate our business growth, we recognize our greatest asset is our Human Resources. We invite motivated and experienced professionals to join our dynamic team and contributor to our success. Explore an exciting career at RDS, where opportunities and excellence converge.

Reycom Document Solusi (RDS Group)

As a Client Resolution Specialist, you will act as the primary bridge between our prestigious clients (Insurance Companies and Hospitals) and our internal departments. Your mission is to ensure every client issue, ranging from technical glitches to complex fraud investigations, is resolved thoroughly and efficiently. You will perform deep-dive investigations to identify root causes and collaborate with internal stakeholders to implement long-term solutions.

Key Responsibilities:

<ul>
	<li>End-to-End Issue Management: Act as the central point of contact for high-level complaints from clients (Insurers &amp; Healthcare Providers).</li>
	<li>Cross-Functional Investigation: Conduct thorough internal investigations involving various departments (IT, Claims, Medical, Legal, and Manpower) to pinpoint the source of operational or technical failures.</li>
	<li>Problem Solving: Analyze issues related to the healthcare application platform, claim disputes, potential fraud cases, and outsourced manpower performance.</li>
	<li>Root Cause Analysis (RCA): Identify systemic issues rather than just "fixing the symptoms" to prevent recurring complaints.</li>
	<li>Stakeholder Coordination: Lead meetings with internal department heads to negotiate solutions and ensure corrective actions are taken within the agreed SLA.</li>
	<li>Reporting: Prepare comprehensive resolution reports for both the client and management, detailing the investigation process, findings, and improvements implemented.</li>
	<li>Process Improvement: Provide strategic recommendations to management based on complaint trends to enhance overall service quality and client satisfaction.</li>
</ul>

Client Resolution Specialist

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

<ul>
	<li>Legal Strategy &amp; Compliance: Develop and implement legal strategies that protect company interests and ensure compliance with corporate, labor, and commercial laws.</li>
	<li>Contract Management: Draft, review, and negotiate contracts and agreements with clients, vendors, and partners to ensure favorable terms and minimize risks.</li>
	<li>Corporate Governance: Maintain corporate documents, licenses, and legal records across entities; ensure all operations comply with local and international regulations.</li>
	<li>Risk Management &amp; Advisory: Identify potential legal risks and provide practical business-oriented solutions to management and stakeholders.</li>
	<li>Litigation &amp; Dispute Resolution: Manage external legal counsel, handle disputes, and oversee litigation or arbitration processes as needed.</li>
	<li>Cross-Department Collaboration: Partner with Finance, HR, Procurement, and Business Development to ensure legal compliance in all company initiatives.</li>
	<li>Transformation &amp; Standardization: Establish standardized legal templates, approval processes, and digital document management systems to modernize legal operations.</li>
</ul>

Legal Counsel Manager

Tiga Daya Digital Indonesia, a susidiary company of Triputra Group and DCI Group To be IT partner to enable client growth rapidly.
 
Eksad Providing Services High Quality Based on Strong Experience in the industry and technology. Building the right IT Service Solution to enable it Partners in speeding up business development based on digital technology by providing professional and high competency resources.
 
Vision
To be Preferred IT Partner In The Region.
Mission
Establish excellent end to end IT Services to enable clients to grow their business rapidly thru high competence and professional resources.


PT Tiga Daya Digital Indonesia (Eksad Technology)

<ul>
	<li>Create data items that are needed in the business process in UI/UX and solve simple CR.</li>
	<li>Analyze root causes and resolution for any problem.</li>
	<li>Review resolution for incidents and problems to ensure the resolution are appropriate, comprehensive, and feasible.</li>
	<li>Conduct incident and service request management, problem management, change management, release, deployment, and service improvement as assigned.</li>
</ul>

IT Business Analyst

Junior Product Owner:

<ul>
	<li>Create data items that are needed in the business process in UI/UX and solve simple CR.</li>
	<li>Analyze root causes and resolution for any problem.</li>
	<li>Review resolution for incidents and problems to ensure the resolution are appropriate, comprehensive, and feasible.</li>
	<li>Conduct incident and service request management, problem management, change management, release, deployment, and service improvement as assigned.</li>
</ul>

 

Senior Product Owner: 

<ul>
	<li>Requirement Gathering and Backlog Management</li>
	<li>Translate high-level business requirements into user stories, enablers, and acceptance criteria to ensure backlog readiness for execution.</li>
	<li>Manage and prioritize the Team Backlog to align with business and customer needs.</li>
	<li>Focuses on delivering value in each iteration, using metrics to track progress and ensure alignment with strategic objectives</li>
	<li>Stakeholder and Team Collaboration</li>
	<li>Engages with stakeholders and customers to gather feedback and incorporate it into the backlog for continuous improvement</li>
	<li>Works closely with the Product team to ensure clear communication and alignment.</li>
</ul>

Product Owner

1. Customer Inquiry Handling

<ul>
	<li>Respond to customer inquiries through phone, WhatsApp, email, social media, and marketplace channels</li>
	<li>Provide accurate product information, pricing, stock availability, and order status</li>
	<li>Assist customers with purchasing decisions and after-sales support</li>
</ul>

2. Complaint Resolution

<ul>
	<li>Handle customer complaints, returns, exchanges, and warranty claims professionally</li>
	<li>Coordinate with related departments to ensure fast problem resolution</li>
	<li>Follow up customer issues until completion and satisfaction</li>
</ul>

3. Order &amp; Service Support

<ul>
	<li>Support order processing, payment confirmation, and delivery coordination</li>
	<li>Monitor customer transactions and ensure smooth service experience</li>
	<li>Assist service center operations and product servicing coordination</li>
</ul>

4. CRM &amp; Customer Database Management

<ul>
	<li>Maintain customer records and interaction history in CRM system</li>
	<li>Update customer profiles, purchase history, and service records</li>
	<li>Support loyalty programs and customer retention activities</li>
</ul>

5. Customer Experience Improvement

<ul>
	<li>Monitor customer satisfaction and collect feedback for service improvement</li>
	<li>Identify recurring issues and propose service enhancement solutions</li>
	<li>Ensure high service standards and positive customer experience</li>
</ul>

6. Cross-Department Coordination

<ul>
	<li>Work closely with Sales, Warehouse, Logistics, Service Center, and Finance teams</li>
	<li>Coordinate issue resolution for orders, payments, and product support</li>
	<li>Ensure smooth communication between customers and internal teams</li>
</ul>

Customer Service Specialist

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

Role of Purposes:

A travel consultant with ticketing GDS experience that will provide travel advice for overseas customers on flight options. This includes the issuance of tickets, reissue and providing alternative flights if there is a schedule change while ensuring their flight arrangement will be the best option for their cruise schedule. We are looking for an experienced travel consultant with the aptitude for selling and a passion for the travel industry. 

 

Responsibilities:

<ul>
	<li>Issue &amp; reissue tickets in Sabre</li>
	<li>Provide travel consultation to customers</li>
	<li>Ensure targets are met and all data is accurately processed</li>
	<li>Manages customer inquiries in a timely manner </li>
</ul>

 

Be Part of ATI Journey:

Our aim at ATI Business Group in working with our Clients’, is to support their continued growth by providing cost effective technology and talented &amp; scalable people resources on demand. 

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 700 employees providing services to our clients across the globe.

Travel Consultant with English Communication Skill

KPS Alarms started in 1990 with humble roots, Kirk (President) had a big dream to protect and enhance lives while growing KPS Alarms into one Californias largest Fire, Security, and Technology service providers. Adding on to the growth... In 2011, KPS Fire Sprinklers was launched. Since then, our founder and CEO has helped shape our results-driven culture for both companies, leading KPS Alarm to CEPro 100's #5 by volume on the top 100 list of national integrators.  This dream of protecting and enhancing lives continues with our dedicated team of professionals.  Together, they make it happen for thousands of valued customers. 

T

KPS Alarms, Inc

KPS Alarms is seeking a professional and dependable Remote Customer Service Representative to join our team. The ideal candidate will have excellent phone communication skills, strong de-escalation abilities, accurate typing skills, and the ability to effectively multitask in a fast-paced environment. This position plays a key role in supporting customers, resolving concerns, and maintaining a high level of customer satisfaction.

 

<ul>
	<li>Answer inbound customer calls professionally and efficiently</li>
	<li>Provide exceptional customer service while maintaining a positive attitude</li>
	<li>De-escalate customer concerns and resolve issues calmly and effectively</li>
	<li>Accurately document customer interactions and account activity</li>
	<li>Manage multiple systems and tasks simultaneously while on active calls</li>
	<li>Communicate clearly with customers regarding services, scheduling, and account information</li>
	<li>Maintain confidentiality and professionalism at all times</li>
	<li>Follow company procedures and customer service standards</li>
	<li>Collaborate with team members and management to improve customer experienc</li>
</ul>

This measures the ability to grasp and comprehend fully and completely, explicit and implicit information of spoken communication/information.

Listening Comprehension

This test unit measures the ability to type text presented on the computer screen with a minimum speed and accuracy

Unless the objective is to just transfer information to a new format or medium, information needs to get recorded in a timely and accurate manner so that the idea/thought does not get lost. And because most jobs require some amount of computer work, hiring an employee with keyboarding skills makes work more efficient. This test measures the ability to type text with minimum speed and accuracy.

Typing Speed and Accuracy

Remote Customer Service Representative

PT Murni Development Indonesia (MDev) is part of PT Murni Solusindo Nusantara, an ISO 9001:2015 certified company with over 32 years of experience as a solution provider, digital business transformation expert, and trusted technology partner for Central Bank of Indonesia.

Focusing on excellence and long-term partnerships, MDev ensures its clients receive the best talent and service. Whether you need experts for short-term or long-term projects, MDev provides the necessary resources and support to achieve your business goals.

PT Murni Development Indonesia

<ul>
	<li>Mengembangkan, menguji, dan memelihara aplikasi berbasis kebutuhan bisnis dalam siklus project development.</li>
	<li>Melakukan troubleshooting, debugging, dan optimization pada aplikasi selama fase development.</li>
	<li>Setelah fase project selesai, bertanggung jawab sebagai Application Support (L2) untuk monitoring, incident handling, dan problem resolution.</li>
	<li>Menangani issue eskalasi dari L1 serta melakukan analisa akar masalah (root cause analysis).</li>
	<li>Melakukan perbaikan minor (bug fixing) dan memastikan stabilitas aplikasi di environment production.</li>
</ul>

Development Support

Our History PT. MASTERSYSTEM INFOTAMA (MSI) was established in July 1994. Through the long journey, Mastersystem has developed into one of the leading ICT infrastructures providers and dominates not only the enterprise banking market in Indonesia, but also in oil and gas, enterprise and telecommunication industry. Headquartered in Jakarta, MSI has branch office in Surabaya, East Java. MSI has more than 400 employees now with the majority are certified professionals. As our commitment to deliver high quality standard of services, we comply with ISO standard i.e. ISO 9001:2015 (Quality Management) and ISO/IEC 20000-1:2011 (IT Service Management) to serve our customers better. 1994 Establishment as a PC distributor 1996- 1999 Beginning of network and system integration business, Clients: 20 2004 Cisco Gold Partner, Microsoft Large Account Reseller, HP First Tier Partner, Clients: 60, 2009 Beginning of data driven solution era, Clients: 140 2011 Virtual Desktop Infrastructure 2013 - 2014 Security Analytics and Contact Center, Clients: 250 2016 Big Data Analytics and API Gateway, Clients: 500 2018 - Now Next Gen Technologies (AI, IoT), Focus on Intellectual Property, Clients: 1000+ Why Mastersystem Infotama Driven by technology powered business innovation and committed to bridge the gap between technology and business needs, we empowering business by building, integrating, and providing consultation the customers need. Proven track record of success selling in a highly competitive environment, Mastersystem Infotama offers decades of experience to deliver quality solutions and help your organization to stay on top of the market trends and strengthening your value propositions to keep growing. Awards & Recognitions Mastersystem Infotama - 2018 Infoblox Top ASEAN Partner of the Year Mastersystem Infotama - 2018 Cisco Most Innovative Partner of the Year Mastersystem Infotama - 2018 Cloudera Strategic Deal of the Year Mastersystem Infotama - 2018 Redhat Ready Partner of the Year Mastersystem Infotama - 2018 Cisco APJC Digital Innovation Award Mastersystem Infotama - 2017 Cisco Partner of the Year Mastersystem Infotama - 2017 Microsoft Country Partner of the Year Mastersystem Infotama - 2017 Citrix ASEAN Special Recognition Mastersystem Infotama - 2017 HP Fastest Growing Hybrid IT Corporate Reseller & PS Our Vision, Mission & Value Vision To be Indonesia leader in ICT industry. Mission Bring value to all the stakeholders. Empowering business with innovative technologies, solutions and services. Our Core Value E excellence T teamwork H honesty I innovation C competence

PT Mastersystem Infotama

<ol>
	<li>Melakukan implementasi, konfigurasi, dan maintenance solusi Secure Web Proxy seperti Cisco Systems WSA, Zscaler, dan teknologi sejenis.</li>
	<li>Mengelola implementasi dan operational maintenance Hardware Security Module (HSM) menggunakan solusi Thales Luna HSM.</li>
	<li>Melakukan implementasi, administrasi, dan maintenance Privileged Access Management (PAM) menggunakan BeyondTrust atau CyberArk.</li>
	<li>Melakukan monitoring, troubleshooting, patching, upgrade, dan preventive maintenance terhadap security infrastructure.</li>
	<li>Menangani incident analysis dan problem resolution terkait sistem keamanan.</li>
	<li>Berkoordinasi dengan user, principal, dan vendor dalam deployment maupun support technical issue.</li>
	<li>Membuat dokumentasi teknis, SOP, dan operational report.</li>
</ol>

Senior System Security Engineer

PT Hino Finance Indonesia ("HFI/Company") was established based on a joint venture agreement between Hino Motors Ltd., PT Indomobil Multi Jasa Tbk., and Summit Global Auto Management B.V. (part of Sumitomo Corporation) in accordance with the Deed of Establishment dated July 11, 2014. HFI is a captive financing company for commercial trucks, especially for the Hino brand, which is here to support the sales of Hino products in Indonesia through financing solutions such as, finance leases, sale and leaseback, and other products according to the company's articles of association, which are tailored to customer needs.

Hino Finance Indonesia

<ul>
	<li>Receiving, recording and resolving all customer questions, requests and complaints in accordance with the time and method of handling determined by the company</li>
	<li>Conduct end-to-end monitoring activities for the resolution of customer requests/complaints involving other units/vendors by coordinating directly with related units</li>
	<li>Maintain company image and good relations with customers by communicating and by looking and behaving well in accordance with what is regulated by the company and applicable norms</li>
	<li>Provide accurate, valid and complete information about facilities, services and products if needed using appropriate methods/tools</li>
</ul>

Customer Service

OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.

OttoDigital Group

Ensure smooth day-to-day operational activities at on-site locations by handling equipment, processes, and support tasks directly in the field. This position ensures timely issue resolution, operational continuity, and efficient execution of fieldbased activities to support overall business performance. 

1. Perform on-site inspections, equipment checks, and routine maintenance. 

2. Coordinate with internal teams and vendors to resolve operational issues promptly 

3. Ensure compliance with safety, quality, and operational standards in the field. 

4. Collect and report operational data, incidents, and performance updates 

5. Provide hands-on assistance during deployments, installations, or field projects.

Field Support

Bumi Amartha Teknologi Mandiri or “AMARTEK” was established to provide information technology solutions. Our mission from the very first day has been to cultivate professional relationships with our clients to provide effective and reliable information technology solutions for their needs. The team at "AMARTEK" is equipped with a highly developed skillset developed over decades of experience not only in information technology but also in business processes across a range of industry sectors. This business experience makes us uniquely positioned to offer solutions promising greater operational efficiency, productivity gains and cost savings for each of our clients, regardless of their industry.

As an established technology-intensive company, we pride ourselves on providing a comprehensive suite of solutions comprising of Infrastructure Consultancy, on/offsite services, Custom software and web development, Talent Augmentation, and enterprise architecture consulting. Our team consistently delivers state-of-the-art solutions in various areas including, but not limited to: integrated business solutions, system applications, product development and professional services.

At "AMARTEK", we guarantee rapid, reliable and robust information technology solutions that work. 

PT Bumi Amartha Teknologi Mandiri

<ul>
	<li>Collaborate with Project Manager, Business Analyst, Scrum Master, Delivery Manager, Development Manager, Developers, and business users to produce system and software design solutions.</li>
	<li>Prepare and maintain technical documentation, including Functional Specification Document (FSD), Technical Specification Document (TSD), Epic, User Story, and Security Requirements.</li>
	<li>Analyze software defects, identify root causes, and provide solution design for issue resolution.</li>
	<li>Prepare testing data and related documentation to support SIT/UAT activities.</li>
	<li>Support system analysis activities for AI-driven solutions and implementation of AI-related applications/systems.</li>
	<li>Ensure alignment between business requirements, technical solutions, and project objectives throughout the development lifecycle.</li>
</ul>

System Analyst AI

Didirikan pada tahun 2012, memulai bisnis sebagai penyedia layanan untuk ATM. Saat ini perusahaan mengembangkan solusi dan penyedia layanan multi-vendor, untuk menawarkan berbagai solusi dan layanan inovasi yang lebih luas.

VISI
Menghasilkan solusi dan layanan terbaik di bidang Layanan dan Konsultasi IT dengan upaya maksimal yang diarahkan pada kepuasan pelanggan.

MISI
Untuk membangun reputasi sebagai salah satu penyedia Solusi dan Layanan IT yang paling inovatif. Kami percaya dalam melakukan pekerjaan dengan cara yang paling efisien serta dengan metodologi yang kuat dan terstruktur, dengan evolusi bertahap dari kerja keras ke budaya kerja cerdas, untuk memenuhi kepuasan klien.

 
IT Consulting & Professional Services

To keep pace in the digital age while controlling costs and mitigating business risks, you can no longer depend on the past as a guide for the future. Leverage our consulting services and technology expertise to accelerate your business transformation and innovation strategies. We help you create and execute strategies to unlock opportunities, optimize processes, and uncover cost savings, with the offering as follow:

• Advisory Services. Our expert security consultants help you to secure your technologies by putting the right policies, processes, and architectures in place

• Architecture consulting services. Use existing and estimated future application traffic patterns to design a technology architecture for your organization. 

• Project and programmed management services. We support the successful execution of your IT projects using robust, proven project management methodologies.

•Application Customization and Programming Services. Our Developer expert could help you to provide the customization and enhancement of your existing applications.

 •QA and Automation Consultancy. Our QA and Automation expert will help you to ensure the quality of software development and deployment. Performing automated and manual tests to ensure the software created by developers is fit for purpose, include analysis of the software, and systems, mitigate risk and prevent software issues.

 

MITech

Incident Management

<ul>
	<li>Receive, log, categorize, and resolve IT incidents according to established procedures and SLA.</li>
	<li>Perform initial troubleshooting and provide first-level support for end-user issues.</li>
	<li>Monitor incident progress and ensure timely resolution</li>
</ul>

Service Request Fulfillment

<ul>
	<li>Handle user service requests related to hardware, software, operating systems, and IT services.</li>
	<li>Execute requests in accordance with company policies and service standards.</li>
</ul>

​​​​​​​User Access Management

<ul>
	<li>Process user access requests including creation, modification, and revocation of user accounts and permissions.</li>
	<li>Ensure all access requests comply with governance, security, and approval requirements.</li>
</ul>

​​​​​​​Windows Migration &amp; Deployment Support

<ul>
	<li>Perform setup, configuration, and deployment of laptops and desktops.</li>
	<li>Install, upgrade, and configure Windows 10 and Windows 11 operating systems.</li>
	<li>Support Windows Edition Migration activities and ensure successful deployment.</li>
	<li>Conduct post-installation verification and user readiness checks.</li>
</ul>

​​​​​​​Monitoring &amp; Escalation

<ul>
	<li>Perform initial monitoring of IT services and infrastructure alerts.</li>
	<li>Identify and escalate issues requiring Level 2 or Level 3 support.</li>
	<li>Coordinate with relevant technical teams to ensure issue resolution.</li>
</ul>

​​​​​​​Knowledge Management

<ul>
	<li>Utilize existing knowledge base articles to resolve common issues.</li>
	<li>Document troubleshooting steps and update knowledge base documentation when necessary.</li>
</ul>

​​​​​​​User Support

<ul>
	<li>Provide technical assistance and guidance to end users.</li>
	<li>Maintain high standards of customer service and communication.</li>
</ul>

Senior IT Support Engineer Windows Migration Project

Who we are:
Quantic is an Information Technology service and product company based in Jakarta, Indonesia and Mumbai, India, founded in 2017. We provide ready-to- use AI based solutions for some of the most common business use cases. We also have a portfolio of world-class products in Wealth Management, Lending & Collections as well as Digital Banking that we implement for your organization.

Our Team:
Our team has been in the forefront of technology and dealing with large mission- critical software projects for leading global organizations. Our consulting services bring to the table solid research in Data Science as well as in AI and Machine Learning techniques.

Our Value:
We are process-oriented, we follow global best-practices to ensure delivery. We value the robustness of software, and rigorous software engineering.

Our Goals:
If your organization is new to data-backed decision support analytics, then we will hold your hand and introduce you to this exciting journey. Our consultants will study your business and advise how you can benefit easily at low cost. We will launch a low-risk pilot project to show quick benefits to your stakeholders and build the organization’s confidence in developing an AI based analytics system for long-term value. We will completely align with your business goals, your processes and policies, and work as an extension of your own team.

Quantyc.ai

<ul>
	<li class="text-justify">Provide leadership and guidance on projects related to regulatory reporting systems</li>
	<li class="text-justify">Lead the planning, execution, monitoring, and closing of IT projects, ensuring delivery on time, within scope, and budget</li>
	<li class="text-justify">Manage stakeholder expectations, communication, and alignment between business units, IT teams, and external vendors.</li>
	<li class="text-justify">Oversee project documentation, risk management, issue resolution, and change control processes.</li>
	<li class="text-justify">Coordinate cross-functional teams, ensuring clear task assignments, deliverables, and timelines.</li>
	<li class="text-justify">Ensure compliance with internal policies, industry standards, and regulatory requirements.</li>
	<li class="text-justify">Drive project governance, reporting regularly to senior management on status, risks, and mitigation plans</li>
</ul>

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