business and knowledge process outsourcing shared services

PT Mitra Talenta Grup is a strategic partner that helps organizations deliver the right solutions through Training, Talent Solutions, and Technology Solutions. Established in 2018, Celerates has been trusted by various organizations to strengthen team competencies, manage top talent, and deliver innovative, adaptive technology solutions.

With a strategic and relevant approach, Celerates designs each service to address today’s business challenges while enabling companies to seize future opportunities. By integrating people development, talent management, and technology, Celerates supports organizations in building sustainable growth and long-term competitiveness.

PT Mitra Talenta Group

<ol>
	<li>Analyze and evaluate existing business processes to identify improvement opportunities and system enhancement needs</li>
	<li>Gather, analyze, and document business and system requirements from stakeholders</li>
	<li>Translate business requirements into functional specifications and clear documentation for technical teams</li>
	<li>Conduct process mapping, workflow analysis, and gap analysis between business needs and system capabilities</li>
	<li>Collaborate with development, QA, and product teams to ensure solutions meet business objectives</li>
	<li>Support system integration analysis and ensure smooth data flow between systems</li>
	<li>Perform data analysis and validation using SQL or other analytical tools</li>
	<li>Participate in UAT (User Acceptance Testing) to ensure system functionality aligns with business requirements</li>
	<li>Prepare and maintain project documentation, including BRD, functional specification documents, and user guides</li>
	<li>Communicate project progress, issues, and recommendations to stakeholders</li>
</ol>

IT Business Process Analyst

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

- Identify, analyze, and improve existing processes to enhance efficiency, quality, and productivity. 
- Develop and implement new processes that streamline operations and reduce waste. 
- Ensure that all processes comply with quality standards and regulations. 
- Conduct regular audits and reviews to maintain high standards of operation. 
- Collect and analyze data to identify trends, bottlenecks, and areas for improvement. 
- Use data-driven insights to inform decision-making and process optimization. 
- Lead and manage process improvement projects from initiation to completion. 
- Coordinate with cross-functional teams to ensure project success. 
- Develop training programs to educate staff on new processes and best practices. 
- Provide ongoing support and coaching to ensure proper implementation of process improvements. 
- Establish key performance indicators (KPIs) to measure process efficiency and effectiveness. 
- Monitor and report on performance metrics to stakeholders.

Process Excellence Associate

<ul>
	<li>Lead and develop three core functions under People Services (People Operations – Payroll, Compensation &amp; Benefits, HRIS; General Affairs &amp; IT Support – Including Health, Safety &amp; Environment (HSE); Industrial Relations – Employee relations, compliance, and government liaison).</li>
	<li>Ensure payroll accuracy and compliance across employees, daily workers, and mitra.</li>
	<li>Strengthen Industrial Relations by managing employee relations, resolving disputes, and maintaining strong partnerships with authorities and external stakeholders.</li>
	<li>Drive operational excellence, standardize policies, and ensure compliance with Indonesian labor laws.</li>
	<li>Build and maintain a safe, efficient, and productive workplace ecosystem. This includes office and asset management, vendor relations, IT support systems, and Health, Safety &amp; Environment programs that protect and empower our teams.</li>
	<li>Collaborate with cross-functional teams (Finance, Legal, and People Partners) to align People Services with business needs.</li>
	<li>Design and optimize scalable HR systems, tools, and processes for efficiency and automation.</li>
	<li>Lead continuous improvement projects that make Astro faster, more efficient, and more people-centric.</li>
	<li>Lead and grow a high-performing, psychologically safe, and trusting team that delivers excellence at scale.</li>
</ul>

Senior Lead People Services and Industrial Relations

3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.

PT InMotion Inovasi Teknologi

<ul>
	<li>Provide excellent response to all user requests that come from all communication media such as phone calls, email, or direct communication.</li>
	<li>Handling client complain.</li>
	<li>Logging the support calls.</li>
	<li>Conducting the general diagnostic and troubleshooting functions.</li>
	<li>Assisting in software maintenance.</li>
	<li>Communicating with other divisions to analyze the outstanding issue and provide solutions.</li>
	<li>Performing standard repairs.</li>
	<li>Analyzing the failures according to the established procedures and taking the appropriate action.</li>
	<li>Create weekly reports and summaries of outstanding issues for clients and management.</li>
	<li>Coordinating maintenance schedule to clients and related parties.</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action

Hiring employees that can accurately follow written steps and processes ensures two things--consistent output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Written)

Product Support Services

NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia.

NTT Ltd. is a leading global technology services company. Working with organizations around  the  world,  we  achieve  business  outcomes  through  intelligent  technology solutions.  For  us,  intelligent  means  data  driven,  connected,  digital  and  secure.  Our global  assets  and  integrated  ICT  stack  capabilities  provide  unique  offerings  in  cloud-enabling   networking,   hybrid   cloud,   data   centers,   digital   transformation,   client experience, workplace, and cybersecurity. As a global ICT provider, we employ more than 50,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future. 

NTT  Ltd.  helps  client  by  deliver  a  secure  and  connected  future  that  empowers  our people, clients, and communities. We’ve focused on market feedback to define our market aspiration which is to be a long-term strategic partner for our clients around the world by enabling their digital transformation, with our global capabilities, expertise and full-stack technology services delivered through our integrated services platform.

Visit us at services.global.ntt

NTT INDONESIA TECHNOLOGY 

<ul>
	<li>Contribute to software development projects by writing, testing, and debugging code, with an emphasis on complex and critical components.</li>
	<li>Collaborate with team members to meet project requirements, actively participating in design and code reviews.</li>
	<li>Provide technical expertise and support to team efforts, acting as a subject matter expert in specific domains.</li>
	<li>Assist in solving complex technical challenges, researching and proposing solutions.</li>
	<li>Participate in defining software requirements and specifications.</li>
	<li>Debug and troubleshoot production issues, working closely with operations and support teams.</li>
</ul>

Business Analyst

Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

<ul>
	<li>Supports design workshops, creation of presentations and business process diagrams to validate business processes and solutions with the end user community.</li>
	<li>Collaborates with the stakeholder, customers, users, and technical resources to ensure that the system design adequately reflects the business requirements and customer needs.</li>
	<li>Acts as a liaison between the IT project team and the business user; facilitate team interaction as well as foster IT-business relationships</li>
	<li>Conducts business process analysis, requirements gathering, and decomposition of user stories</li>
	<li>Creates detailed business requirements and/or user stories, functional specification, and acceptance criteria</li>
	<li>Analyzes and documents the current state business processes to ensure that the project stakeholders understand the context and implications of change.</li>
	<li>Supports design workshops, creation of presentations and business process diagrams to validate business processes and solutions with the end user community.</li>
	<li>Collaborates with the stakeholder, customers, users, and technical resources to ensure that the system design adequately reflects the business requirements and customer needs.</li>
	<li>Acts as a liaison between the IT project team and the business user; facilitate team interaction as well as foster IT-business relationships</li>
	<li>Conducts business process analysis, requirements gathering, and decomposition of user stories</li>
	<li>Creates detailed business requirements and/or user stories, functional specification, and acceptance criteria</li>
	<li>Analyzes and documents the current state business processes to ensure that the project stakeholders understand the context and implications of change</li>
</ul>

PT. DANS MULTI PRO sebuah perusahaan Teknologi Informasi (Information Technology), saat ini kami mengkhususkan diri sebagai sebuah perusahaan penyedia solusi layanan TI di semua sektor industri. Solusi layanan TI yang kami hasilkan akan membantu perusahaan dalam menganalisa implikasi bisnis, biaya, dan peraturan yang ada untuk menghasilkan suatu roadmap teknologi yang digunakan oleh perusahaan tersebut.

Pengalaman kami menunjukkan bahwa dengan menyediakan lingkungan kerja yang nyaman dan menantang bagi para pegawai kami, berbagai inovasi akan muncul untuk menghasilkan suatu produk yang berkualitas. Tangan tangan karyawan profesional kami terus menghasilkan inovasi untuk memenuhi kepuasan pelanggan

Selain memiliki tim profesional untuk membantu pelanggan, kami pun membangun aliansi strategis dengan sejumlah partner teknologi nasional, regional, maupun global untuk memperkuat penawaran solusi kami.

Dans Multi Pro

<ul>
	<li>Conduct business and user requirement analysis.</li>
	<li>Investigate, evaluate and report alternative solutions to business needs and recommend the preferred solution.</li>
	<li>Write Functional Specification Doc (FSD), design Database Schema, create flowchart, business process flow diagram, application's UI mockup, design reports and testing scenario.</li>
	<li>Coordinate with business users and programmer team in software development project.</li>
	<li>Communicate with business users, explain the impact of any change and train them in the use of new applications.</li>
	<li>Test applications based on testing scenario.</li>
</ul>

Who we are:
Quantic is an Information Technology service and product company based in Jakarta, Indonesia and Mumbai, India, founded in 2017. We provide ready-to- use AI based solutions for some of the most common business use cases. We also have a portfolio of world-class products in Wealth Management, Lending & Collections as well as Digital Banking that we implement for your organization.

Our Team:
Our team has been in the forefront of technology and dealing with large mission- critical software projects for leading global organizations. Our consulting services bring to the table solid research in Data Science as well as in AI and Machine Learning techniques.

Our Value:
We are process-oriented, we follow global best-practices to ensure delivery. We value the robustness of software, and rigorous software engineering.

Our Goals:
If your organization is new to data-backed decision support analytics, then we will hold your hand and introduce you to this exciting journey. Our consultants will study your business and advise how you can benefit easily at low cost. We will launch a low-risk pilot project to show quick benefits to your stakeholders and build the organization’s confidence in developing an AI based analytics system for long-term value. We will completely align with your business goals, your processes and policies, and work as an extension of your own team.

Quantyc.ai

<ul>
	<li>Gather, analyze, and document business requirements from stakeholders.</li>
	<li>Translate business needs into functional and technical specifications.</li>
	<li>Collaborate with developers, testers, and project teams to ensure alignment.</li>
	<li>Facilitate meetings and discussions between business and technical teams.</li>
	<li>Identify process improvements and recommend solutions.</li>
	<li>Conduct data analysis and generate reports to support decision-making.</li>
	<li>Support user acceptance testing (UAT) and validate system functionality.</li>
	<li>Ensure clear and effective communication with all stakeholders.</li>
</ul>

PT Computrade Technology International (CTI Group) has been focused on distributing and providing IT solution for Indonesian’s enterprises and SMBs since 2003. For more than a decade, we’ve created differences through technology by collaborating with numerous well-known worldwide IT brands. With a strong vision to be the most preferred IT infrastructure provider in the Southeast Asia, together with our dedicated and hardworking team, today, we have become a multinational company with two abroad regional offices located in Malaysia and Philippine.

Supported by hundreds of professionals and skillful digital talents, we’ve been trusted by countless of businesses across industries to help them unleash their business potential by using technology and bring their business to the next level to keep competitive. Today, CTI Group is one of the leading distributors and provider of IT solutions in Indonesia.

CTI Group

<ul>
	<li>Develop a good relationship with external parties</li>
	<li>Identify business opportunities, assess client needs and requirements, and make proper follow up</li>
	<li>Handling specific product and give brand awareness to the external parties</li>
</ul>

Business Representative

Berdiri sejak tahun 2002, PT Solid Gold Berjangka (“SGB”) merupakan perusahaan berjangka terdaftar dan diawasi oleh Badan Pengawas Perdagangan Berjangka Komoditi (BAPPEBTI). Berpengalaman lebih dari 20 tahun di industri Perdagangan Berjangka Komoditi, SGB adalah anggota dari PT Bursa Berjangka Jakarta (BBJ) dan PT Kliring Berjangka Indonesia (Persero).Saat ini pelayanan transaksi PT Solid Gold Berjangka terus meluas dengan total kantor operasional mencapai 3 kantor tersebar di Jakarta, Semarang, Makassar.

PT Solid Gold Berjangka

Role Description

This is a full-time on-site role for a Business Development Specialist located in Jakarta. The Business Development Specialist will be responsible for daily lead generation and market research activities, building customer relationships and providing customer service and support. The Business Development Specialist is also responsible for analyzing and reporting market trends and competitor movements.

Responsibilities

<ol>
	<li>Cultivate strong business relationships with key decision makers</li>
	<li>Proactively identify new opportunities and deliver innovative solutions to customers</li>
	<li>Develop market strategies by researching lists of high potential prospects</li>
</ol>

Business Development

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Provide comprehensive administrative and academic support services to lecturers, students, and students’ parents by responding to inquiries, coordinating communication, and assisting with academic-related needs.</li>
	<li>Ensure that all lecture and learning activities are well-organized, efficiently managed, and run smoothly in accordance with institutional policies and schedules.</li>
</ul>

Academic Administrative Services Support_Universitas Multimedia Nusantara

Tiga Daya Digital Indonesia, a susidiary company of Triputra Group and DCI Group To be IT partner to enable client growth rapidly.
 
Eksad Providing Services High Quality Based on Strong Experience in the industry and technology. Building the right IT Service Solution to enable it Partners in speeding up business development based on digital technology by providing professional and high competency resources.
 
Vision
To be Preferred IT Partner In The Region.
Mission
Establish excellent end to end IT Services to enable clients to grow their business rapidly thru high competence and professional resources.


PT Tiga Daya Digital Indonesia (Eksad Technology)

Gather, analyze, and document business and system requirements.

Prepare analysis documents such as BRD, FSD, SRS, system flow diagrams, and other related documentation.

Understand system flows and support analysis of system integration between applications.

Collaborate with business users, developers, QA, and other stakeholders throughout the project lifecycle.

Support the SDLC Waterfall process, from requirement analysis, development, testing, to UAT.

Perform basic data checking and validation using SQL when needed.

Ensure clear and effective communication between business and IT teams.

IT Business Analyst

Data Science Education Center

Algoritma is founded with the purpose of making data science accessible to everybody. We organise data science workshop for individuals and corporate, we adopt a learn-by-building approach suited to beginners and non-programmers.
What is it like working at Algoritma?

STARK Values at Algoritma:

1. Stay Proactive & Positive: We entrust people with huge responsibilities and allow for a high degree of autonomy and creative freedom.
- Our employees take initiative
- Our managers believe in empowerment
- Our project directors take ownership of their results. 

2. Trust & Loyalty: We may not be able to control everything, but we can influence certain things. 
- Our employees are trustworthy and loyal
- Our manager do not take unethical shortcuts and think of long term impact of their decisions

3. Accountability. Accountability is about follow through and getting done what you said you’d get done. It’s recognizing that other team members are dependent on the results of your work. It’s about open, proactive communication to keep team members informed of the status of your commitments because it has a direct impact on their ability to
achieve their own commitments.
- Our employees take the responsibility to complete the tasks assigned.
- Our employees perform the duties required by the job further the goals of the
organization.
- Our employees recognize that 
 procrastinating feedback only makes things
worse, thus makes accountability it a habit

4. Relentless & focused: We demonstrate outstanding focus and work ethics, productivity, and a sense of urgency in our work.
- Our employees are reliable in their commitment
- Our managers set challenging but attainable goals

5. Kindness: We treat others how we would want to be treated. We respect other people’s opinion despite disagreement. We do not shame others for voicing their concern or opinion, we embrace openness and kindness. We believe that people who are compassionate are easier to work with and are more successful as they receive more opportunities. You can’t fake a culture of kindness.
- Our employees get things done without stepping on others.
- Our employees don't use fear tactics or shaming.

Algoritma

1. Corporate Outreach, Relationship Management &amp; B2B Sales (60%)

<ul>
	<li>Drive end-to-end B2B sales cycles: prospecting, pitching, conducting needs analysis, preparing proposals, negotiating, and closing deals.</li>
	<li>Sell AI and Data Science corporate training packages, learning solutions, and enterprise programs based on client needs.</li>
	<li>Build and expand a high-quality corporate pipeline and database across Indonesia and the region.</li>
	<li>Maintain strong relationships with corporate PICs and understand their upskilling goals, talent development needs, and data adoption priorities.</li>
	<li>Monitor industry trends and research how target corporates currently use AI/data to better tailor solutions.</li>
</ul>

2. Ecosystem Outreach (20%)

<ul>
	<li>Build and maintain strategic relationships with corporates, government, industry associations, and startup ecosystems.</li>
	<li>Identify and nurture potential partners who are exploring AI, data science, and digital transformation initiatives.</li>
	<li>Represent Algoritma in community events, industry forums, and partner engagements to grow brand visibility.</li>
</ul>

3. Project Management (10%)

<ul>
	<li>Collaborate with Project Manager to plan, organize, and execute client-related projects with clear timelines and deliverables.</li>
	<li>Prioritize tasks and manage cross-functional coordination to ensure successful program delivery.</li>
	<li>Work closely with internal teams to ensure corporate programs run smoothly from onboarding to evaluation.</li>
</ul>

4. Internal Collaboration (10%)

<ul>
	<li>Collaborate with Marketing and Operations to execute nationwide corporate events, workshops, demos, and partnership programs.</li>
	<li>Provide insights from the market to help shape new products, curricula, and partnership strategies.</li>
	<li>Support the creation of scalable initiatives involving mentorship, corporate-engagement events, and regional outreach.</li>
</ul>

To ensure your application is processed quickly, please apply through our official portal: supertype(dot)ai/careers

Corporate Business Development

PT Murni Development Indonesia (MDev) is part of PT Murni Solusindo Nusantara, an ISO 9001:2015 certified company with over 32 years of experience as a solution provider, digital business transformation expert, and trusted technology partner for Central Bank of Indonesia.

Focusing on excellence and long-term partnerships, MDev ensures its clients receive the best talent and service. Whether you need experts for short-term or long-term projects, MDev provides the necessary resources and support to achieve your business goals.

PT Murni Development Indonesia

<ul>
	<li>Membuat analisis bisnis secara terperinci, menguraikan masalah, dan menyediakan solusi untuk mengembangkan bisnis.</li>
	<li>Memahami kebutuhan pelanggan dan tujuan bisnis.</li>
	<li>Memberikan saran strategis mengenai penggunaan teknologi untuk mencapai tujuan.</li>
	<li>Bekerja sama dengan pihak pengembang aplikasi dan tim analis bisnis, untuk memastikan pelaksanaan proyek dapat berjalan baik dan konsisten.</li>
	<li>Melakukan pendampingan dan support dalam rangka menjalankan pengujian aplikasi yang dikembangkan dengan melibatkan unit terkait dan divisi pengguna dalam rangka pelaksanaan SIT (system integration test) dan UAT (user acceptance test) sesuai dengan waktu yang telah ditetapkan.</li>
	<li>Mendesain sistem dan IT network, serta memastikan arsitektur dan fungsionalitas yang tepat.</li>
	<li>Mendukung implementasi teknologi baru.</li>
	<li>Memberikan bantuan untuk masalah teknis.</li>
	<li>Menganalisis dan merevisi sistem yang ada serta menyarankan perbaikan.</li>
	<li>Menyajikan laporan yang tepat dan terstruktur.</li>
</ul>

BOSNET is an FMCG (Fast-Moving Consumer Goods) super-apps and ecosystem provider with two primary business facets: selling distribution super-apps and offering an ecosystem for FMCG principals to enhance their order-generation and logistics. The services provided include e-payment, pay-later options, advertising, market insights, and back-office solutions. Currently, our ecosystem processes over IDR 50 trillion worth of transactions annually.

BOSNET Distribution Indonesia

<ul>
	<li>Create design solution to customers</li>
	<li>Create functional specification to customers</li>
	<li>Prepare and perform UAT based on testing scenario</li>
	<li>Perform training and workshop</li>
	<li>Upload data for implementation</li>
	<li>Perform application configuration</li>
	<li>Analyzing business needs </li>
	<li>Producing reports on application development and implementation</li>
	<li>Analyzing the design of technical system and business models</li>
	<li>Enhancing the quality of IT services</li>
	<li>Update progress to Lead and Project Manager</li>
</ul>

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