ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

About the Role

As a Customer Growth &amp; Marketing Excellence Senior Associate, you will act as the operational backbone of the Customer Growth &amp; Marketing (CGM) organization. Your mission is to streamline ways of working, build clear guardrails, and improve operational effectiveness across teams. This role focuses on creating structure, reducing ambiguity, and enabling teams to execute faster and smarter through better processes and smarter systems.

If you love turning messy workflows into clear systems, aligning stakeholders, and driving operational excellence behind the scenes — this role is for you.

 

What You’ll Do

Process &amp; Operational Excellence

<ul>
	<li>Map, evaluate, and improve operational workflows to increase efficiency and reduce operational friction</li>
	<li>Develop, standardize, and maintain SOPs and playbooks across CGM initiatives</li>
	<li>Establish clear guardrails and governance (e.g., campaign placements, homepage banners, prioritization rules)</li>
</ul>

 

Automation &amp; Risk Prevention

<ul>
	<li>Identify manual, repetitive, or error-prone processes and drive automation initiatives primarily act as the Project Manager</li>
	<li>Work closely with Product, Tech, and Operations teams to improve system capabilities and reduce operational risk</li>
	<li>Anticipate execution bottlenecks and design preventive solutions</li>
</ul>

 

Stakeholder Alignment &amp; Enablement

<ul>
	<li>Partner with cross-functional stakeholders (Marketing, Ops, Product, Commercial, etc.) to align on processes and execution standards</li>
	<li>Translate strategic business needs into clear, structured operational processes (in non-technical language)</li>
	<li>Act as an internal consultant to drive buy-in and ensure adoption of new processes and tools</li>
</ul>

 

Continuous Improvement

<ul>
	<li>Track process effectiveness and recommend improvements based on data and feedback</li>
	<li>Build scalable frameworks that support CGM growth without increasing operational complexity</li>
</ul>

Customer Growth & Marketing Excellence Senior Associate [PMO]

<ul>
	<li>Lead and develop three core functions under People Services (People Operations – Payroll, Compensation &amp; Benefits, HRIS; General Affairs &amp; IT Support – Including Health, Safety &amp; Environment (HSE); Industrial Relations – Employee relations, compliance, and government liaison).</li>
	<li>Ensure payroll accuracy and compliance across employees, daily workers, and mitra.</li>
	<li>Strengthen Industrial Relations by managing employee relations, resolving disputes, and maintaining strong partnerships with authorities and external stakeholders.</li>
	<li>Drive operational excellence, standardize policies, and ensure compliance with Indonesian labor laws.</li>
	<li>Build and maintain a safe, efficient, and productive workplace ecosystem. This includes office and asset management, vendor relations, IT support systems, and Health, Safety &amp; Environment programs that protect and empower our teams.</li>
	<li>Collaborate with cross-functional teams (Finance, Legal, and People Partners) to align People Services with business needs.</li>
	<li>Design and optimize scalable HR systems, tools, and processes for efficiency and automation.</li>
	<li>Lead continuous improvement projects that make Astro faster, more efficient, and more people-centric.</li>
	<li>Lead and grow a high-performing, psychologically safe, and trusting team that delivers excellence at scale.</li>
</ul>

Senior Lead People Services

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalui pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA</li>
</ul>

Customer Service Cabang Banjarbaru

<ul>
	<li>Memberikan informasi mengenai persyaratan pembiayaan, angsuran, perhitungan pelunasan kepada konsumen walk in</li>
	<li>Menerima dan merespon telepon dari konsumen</li>
	<li>Melakukan stock opname transaksi keuangan setiap hari.</li>
	<li>Memberikan penawaran kembali kepada konsumen untuk repeat order</li>
</ul>

Customer Service Branch Banjarnegara

Customer Service Branch Tegal

CV Mandiri Barokah Jaya merupakan perusahaan skala Usaha Mikro (UMK) yang berlokasi di Jalan Taman Jemursari Selatan No. 21, Jemur Wonosari, Wonocolo, Surabaya, Jawa Timur. Perusahaan ini bergerak di berbagai bidang usaha perdagangan dan jasa dengan cakupan kegiatan yang luas

CV Mandiri Barokah Jaya

<ul>
	<li>Customer Support: Answering questions and resolving issues via phone, email, live chat, or social media in a timely and professional manner</li>
	<li>Complaint Handling: Listening to customer grievances, identifying the root cause, and providing effective solutions or alternatives</li>
	<li>Information Management: Maintaining accurate records of all customer interactions, transactions, and feedback within a database or CRM</li>
	<li>Product Expertise: Developing a deep understanding of the company's offerings to guide customers and provide accurate recommendations</li>
	<li>Escalation: Forwarding complex or unresolved issues to specialized departments or management when necessary</li>
</ul>

Customer Service Representative (CSR)

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Tangerang

Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

Customer Engineer

Full Time, Seluruh Indonesia

Sebagai Customer Engineer, kamu akan memastikan mesin pelanggan dapat beroperasi dengan optimal sekaligus memberikan solusi teknis yang cepat dan tepat. Kamu juga akan berinteraksi langsung dengan pelanggan dan berperan sebagai partner yang dapat diandalkan dalam kebutuhan teknis mereka.

Job description

<ul>
	<li>Melakukan instalasi, perawatan, dan perbaikan mesin pelanggan</li>
	<li>Menyiapkan hardware &amp; konektivitas untuk kebutuhan demo</li>
	<li>Memberikan training penggunaan mesin kepada pelanggan</li>
	<li>Menangani troubleshooting serta memastikan solusi yang efektif</li>
	<li>Membangun hubungan baik dengan pelanggan sebagai trusted advisor</li>
	<li>Mendokumentasikan aktivitas service (report, sap, dan visit record)</li>
	<li>Berkontribusi dalam continuous improvement layanan</li>
</ul>

Electrician

Electrical Installation and Maintenance

Computer maintenance

Technical Support

Computer Repair

Computer Troubleshooting

Computer Technician

CUSTOMER ENGINEER

PT Computrade Technology International (CTI Group) has been focused on distributing and providing IT solution for Indonesian’s enterprises and SMBs since 2003. For more than a decade, we’ve created differences through technology by collaborating with numerous well-known worldwide IT brands. With a strong vision to be the most preferred IT infrastructure provider in the Southeast Asia, together with our dedicated and hardworking team, today, we have become a multinational company with two abroad regional offices located in Malaysia and Philippine.

Supported by hundreds of professionals and skillful digital talents, we’ve been trusted by countless of businesses across industries to help them unleash their business potential by using technology and bring their business to the next level to keep competitive. Today, CTI Group is one of the leading distributors and provider of IT solutions in Indonesia.

CTI Group

<ul>
	<li> </li>
	<li>Develop and execute strategic marketing initiatives for CTI Group subsidiaries.</li>
	<li>Lead and oversee the implementation of integrated marketing communication initiatives.</li>
	<li>Collaborate with principals and relevant vendors to design and deliver impactful marketing activities.</li>
	<li>Plan and monitor budgets to ensure optimal ROI from marketing activities.</li>
	<li>Track, and review team KPIs to drive continuous performance improvement.</li>
</ul>

Marketing Lead

1. Bertanggungjawab terhadap pencapaian target penjualan debitur melalui pengembangan jaringan agency/kemitraan dengan pihak lain (Pinjam Dana Jaminan BPKB Mobil/ Motor)

2. Melakukan rekrut BA/Agen/Mitra BFI untuk pengembangan jaringan sesuai dengan profil yang tepat

3. Membina dan membantu BA/Agen/Mitra BFI untuk mengembangkan strategi agency dengan tujuan menghasilkan jumlah debitur

4. Melakukan koordinasi dengan Supervisor dan pihak lainnya dalam pelaksanaan aktifitas hariannya

Persuasion and Negotiation

Communication Skills

Marketing Agency

PT DIDIMAX BERJANGKA merupakan Best Forex Education Broker Indonesia 2025 oleh CNBC INDONESIA
DIDIMAX Telah Berdiri Sejak Tahun 1999. dan Saat ini Telah 26+ Tahun di Pasar. DIDIMAX Menyediakan Layanan Edukasi Belajar Trading Forex Secara Gratis. DIDIMAX Platform Trading yang Cocok untuk Trader Pemula

PT. Didi Max Berjangka beroperasi berdasarkan ijin dan berada di bawah pengawasan BAPPEBTI, merupakan perusahaan yang telah diakui baik dari sisi kepatuhan terhadap hukum maupun kinerja keuangan dan prestasi.

PT. Didi Max Berjangka fokus memberikan edukasi dan pelayanan yang berkualitas sesuai dengan standar perdagangan berjangka internasional serta didukung olah para profesional yang berpengalaman di industri berjangka. PT. Didi Max Berjangka adalah broker pemenang penghargaan  "Best Forex Education Broker Indonesia 2018" Dari Global Banking and Finance U.K

PT DIDIMAX BERJANGKA

Tanggung Jawab Utama:

1. Perencanaan &amp; Strategi Digital

- Menyusun strategi pemasaran digital untuk meningkatkan brand awareness, traffic, dan leads.

- Melakukan riset market, audiens, serta tren digital terbaru.

2. Content Management

- Membuat dan mengelola konten untuk social media, website, dan platform digital lainnya.

- Bekerja sama dengan desain/kreatif untuk menghasilkan konten visual yang menarik.

3. Social Media Management

- Mengelola akun social media perusahaan (IG, TikTok, FB, X).

- Membuat kalender konten dan melakukan posting terjadwal.

- Menganalisis performa konten dan membuat improvement.

4. Data Analysis

- Memantau dan menganalisis insight media sosial

- Menyusun laporan marketing secara rutin untuk manajemen.

- Branding &amp; Community Engagement

- Menjaga konsistensi branding di seluruh platform digital.

- Melakukan interaksi dengan audiens, membalas komentar, dan membangun komunitas online.

- Kolaborasi &amp; Influencer Marketing

- Mengatur kerja sama dengan influencer, KOL, dan media partner.

- Mengukur efektivitas campaign kolaborasi.

Digital Marketing

# Start as a small family business since 1980 and to be a legal company as PT. Jaya Kreasi Indonesia since 2000, as a window film Distribution company.
# And now as a window film distribution and application company nationwide with over 30 years of experience.
# As a supplier of window film to the largest auto brand agent in Indonesia since 2002.
# Approximately 500 employees 7 and service over 10 Pre- Delivery Installation (PDI).
# Has more than 80 Authorized Dealer Stores for sales network and after-sales services throughout Indonesia.

PT. Jaya Kreasi Indonesia

Role Summary

Marketing Manager bertanggung jawab dalam merancang, mengelola, dan mengimplementasikan strategi pemasaran perusahaan guna meningkatkan brand awareness, penjualan, serta pertumbuhan bisnis secara berkelanjutan.

Key Responsibilities (Tugas &amp; Tanggung Jawab)

<ol>
	<li>Menyusun dan menjalankan strategi marketing jangka pendek dan jangka panjang.</li>
	<li>Mengelola kampanye pemasaran (online &amp; offline) termasuk digital marketing, event, promosi, dan aktivasi brand.</li>
	<li>Melakukan analisis pasar, tren industri, serta aktivitas kompetitor.</li>
	<li>Mengembangkan strategi branding untuk memperkuat positioning perusahaan di pasar.</li>
	<li>Mengelola anggaran marketing dan memastikan efektivitas serta ROI dari setiap campaign.</li>
	<li>Mengawasi dan mengembangkan tim marketing (content, design, digital, dll).</li>
	<li>Menjalin hubungan dengan vendor, agency, media, dan partner strategis.</li>
</ol>

Marketing Manager

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Job Description

<ul>
	<li>Membantu rekap data polis free insurance untuk proses rekonsiliasi dengan dealer</li>
	<li>Mengupdate data polis Comprehensive pada dashboard monitoring</li>
	<li>Membagikan data polis Free Total Loss Only ke cabang setiap minggu</li>
	<li>Membantu monitoring proses top-up e-wallet untuk dealer</li>
</ul>

Marketing Intern

Lebih dari sekadar kasir digital, POSe adalah solusi Point of Sale (POS) dan pembayaran masa kini! 🚀 POSe menghadirkan teknologi manajemen bisnis terintegrasi untuk bantu kembangkan usaha agar selalu up-to-date dengan perkembangan zaman.

POSe

<ul>
	<li>Campaign Management: End-to-end management of paid acquisition campaigns across channels such as Google Ads (Search, Display, YouTube, Performance Max), Meta Ads (Facebook &amp; Instagram), TikTok Ads, and LinkedIn Ads.</li>
	<li>Budget &amp; Bidding Strategy: Allocate and manage a monthly ad budget of [Insert Budget Amount] to achieve the lowest possible Customer Acquisition Cost (CAC) while maximizing ROI/ROAS.</li>
	<li>A/B Testing &amp; Optimization: Continuously test ad creatives, copy, landing pages, and audience targeting to improve conversion rates and campaign efficiency.</li>
	<li>Data Analysis &amp; Reporting: Monitor daily performance metrics using tools like Google Analytics 4 (GA4), Looker Studio, or Tableau. Prepare weekly and monthly performance reports for stakeholders.</li>
	<li>Cross-functional Collaboration: Partner closely with the creative and content teams to develop high-performing ad assets and brief them on performance-driven insights.</li>
	<li>Market Research: Stay up-to-date with the latest digital marketing trends, platform algorithm updates, and competitor strategies to keep our campaigns ahead of the curve.</li>
</ul>

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