About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

Job description

About the Role: 

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan and Idul Fitri. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

 

Responsibilities:

<ul>
	<li>Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).</li>
	<li>Handle and resolve customer complaints regarding product issues, returns, and exchanges.</li>
	<li>Manage and track orders to ensure timely delivery and address any order discrepancies.</li>
	<li>Collaborate with the logistics team to address shipping issues and provide updates to customers.</li>
	<li>Maintain accurate records of customer interactions, transactions, comments, and complaints.</li>
	<li>Prepare and submit regular reports on customer interactions, feedback, and issues.</li>
	<li>Monitor and respond to customer reviews and feedback on multiple platforms.</li>
	<li>Provide comprehensive information about products, services, and policies to customers.</li>
	<li>Continuously improve service procedures, policies, and standards based on customer feedback.</li>
</ul>

Customer Service

PT Royal Trust adalah perusahaan perdagangan yang berdiri sejak tahun 2005 dan telah memiliki ijin resmi dari BAPPEBTI dan sudah menjadi keanggotaan pada Bursa Berjangka Jakarta (BBJ) dan Kliring Berjangka Indonesia (KBI).

PT Royal Trust yang bergerak dibidang Perdagangan Berjangka Multilateral dan Perdagangan Berjangka Derivatif produk-produk yang diperdagangkan meliputi dari Emas Loco London, Foreign Exchange (Forex) dan Cross Rate.

Sebagai salah satu perusahaan perdagangan berjangka terkemuka di Indonesia, perusahaan ini telah diakui baik dari sisi kepatuhan terhadap hukum maupun kinerja keuangan dan prestasi lainnya.

Dalam aktivitas perdagangan, PT Royal Trust berpijak pada nilai-nilai profesionalisme, edukasi dan pelayanan yang berkualitas sesuai dengan standar perdagangan berjangka nasional dan internasional serta didukung oleh para professional yang berpengalaman di industri berjangka.

Melalui penyediaan informasi dan layanan berkualitas, PT Royal Trust berupaya menjaga tingkat kepuasan nasabah.

Visi
Menjadi perusahaan perdagangan berjangka dengan pangsa pasar yang luas khususnya ditingkat Nasional dengan menciptakan Image of Transparent Investment.

Misi
- Berusaha berperan aktif dalam mensosialisasikan Bursa Berjangka agar dapat diterima masyarakat dengan baik.
- Aktif dalam membangun Industri Berjangka yang transparan, kredibel, dan berintegritas.
- Memberi pelayanan purna waktu dengan sumber daya manusia yang kompeten dan profesional.

PT. Royal Trust

<ul>
	<li>Melayani complaint dan kebutuhan client</li>
	<li>Melakukan report terkait complaint dan kebutuhan client kepada divisi terkait</li>
	<li>Memberikan informasi yang lengkap seputar produk perusahaan sesuai kebutuhan pelanggan, calon pelanggan, dan non-pelanggan.</li>
	<li>Menjawab pertanyaan yang berkaitan dengan kebijakan, prosedur, dan aturan yang berlaku di perusahaan.</li>
	<li>Menjadi perantara pelanggan dan perusahaan dengan cara meneruskan keluhan</li>
</ul>

Relationship Management

Persuasion and Negotiation

MS Office

Public Speaking

Time Management

Communication Skills

Data Encoding / Data Entry

Berdiri pada tahun 2011, PT Unggul Mitra Solusi atau lebih dikenal dengan Unggul Solusi adalah perusahaan IT (Teknologi Informasi) yang berdomisili di Jakarta. Kami mengembangkan beragam aplikasi modern dan website e-commerce untuk mempermudah kegiatan operasional dan meningkatkan penjualan.

Aplikasi-aplikasi yang kami ciptakan dipercaya oleh berbagai perusahaan di Indonesia, Australia dan Singapura untuk menopang kegiatan usaha mereka.

Berbekal pengalaman yang kami punya, kami mengerti kebutuhan Anda dan dapat mengembangkan aplikasi untuk mengatasi permasalahan yang Anda hadapi.

OUR VISION
Menjadi perusahaan Teknologi Informasi pilihan pelaku usaha dan korporasi.

OUR MISSION
1. Menjadi mitra handal yang terpercaya untuk mewujudkan visi dan misi client.

2. Memberikan solusi Teknologi Informasi yang modern dan berkualitas.

3. Berkomitmen mengembangkan kemampuan karyawan dan memberikan penghargaan yang sesuai kepada karyawan yang berprestasi.

Unggul Solusi

<ul>
	<li>Answering questions about company's products or services</li>
	<li>Handling customer complaints</li>
	<li>Resolving issues and troubleshooting technical problems</li>
	<li>Ensuring end-products meet customer expectations</li>
	<li>Processing orders and transactions</li>
	<li>Providing on-site training to customers</li>
	<li>Other related jobs and responsibilities</li>
</ul>

Customer Service Officer

Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

Customer Engineer Astragraphia akan melakukan Support After Sales Service untuk produk Fujifilm, Solve problem ke pelanggan terkait dengan produk Fujifilm, Visit ke pelanggan jika ada kendala terkait dengan mesin Fujifilm.

CUSTOMER ENGINEER

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh. </li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ol>

Customer Service Branch Depok

Bukan konsumen PT BFI Finance Indonesia Tbk

Wajib Wanita berusia maksimal 25 tahun dan tidak berhijab

Berdomisili di Semarang

Pendidikan minimal S1 terbuka untuk semua jurusan.

Belum menikah dan belum pernah menikah

Memiliki pengalaman di bidang pelayanan konsumen atau service lebih disukai.

Memiliki pengalaman di bank lebih disukai.

Komunikatif, detail dan teliti.

Memiliki manajemen waktu yang baik.

Terbiasa bekerja dengan target.

Customer Service Branch Semarang

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Tangerang

Melakukan pelayanan terhadap konsumen melalui kegiatan berkelanjutan di bidang pelayanan, meningkatkan tingkat retensi atas existing customer yang akan mature atau prepayment di cabang masing-masing, memastikan tercapainya target SLA (Service Level Agreement/ rata-rata waktu pelayanan ke konsumen) dan mendukung peningkatan kualitas pelayanan konsumen berdasarkan parameter yang telah ditentukan oleh perusahaan.

Customer Service (CS) Penempatan Cirebon

Customer Service Bekasi 5 Cibubur

Making dream homes happen since 2015, Dekoruma is a rapidly-growing tech startup aiming to put a stop to the inefficiencies that have long occurred in the Home & Living industry. We believe that everyone is entitled to easy access not only to quality furniture at an affordable price, but also economical home design and its nitty-gritty. Since its establishment, we have launched vertically integrated business units (and even more to come), two of them being interior design services and material supply store.

While interior design services and furniture manufacturers remain abundant, there has yet to be a one-stop platform that actualises the A to Z’s of realizing your dream homes. Dekoruma intends to be the one answer to this demand.

Engage in a workplace surrounded by vibrant energy and youth who does work that matters and improvements that make a difference. We seek to create a working environment that is dynamic, and above all, impactful. In Dekoruma, we work for a cause, not just applause.

Dekoruma

1. Content Research &amp; Planning

<ul>
	<li>Conduct keyword research using SEO tools (e.g., Google Keyword Planner, Ahrefs, SEMrush).</li>
	<li>Identify content opportunities based on search intent, trends, and competitor analysis.</li>
	<li>Create content outlines aligned with SEO strategy and target audience needs.</li>
</ul>

2. Content Creation &amp; Optimization

<ul>
	<li>Write, edit, and optimize articles, blog posts, and landing pages following SEO best practices.</li>
	<li>Ensure content includes proper keyword placement, meta tags, headings, internal linking, and readability.</li>
	<li>Optimize images, URLs, and formatting for SEO and user experience.</li>
</ul>

3. On-Page SEO Execution

<ul>
	<li>Implement metadata (title, meta description) and schema markup as needed.</li>
	<li>Monitor and update existing content to maintain freshness and ranking.</li>
	<li>Collaborate with designers/developers to ensure SEO-friendly page structure.</li>
</ul>

4. Performance Monitoring &amp; Reporting

<ul>
	<li>Track content performance on Google Search Console, Google Analytics, and other SEO tools.</li>
	<li>Report on keyword rankings, clicks, impressions, and engagement metrics.</li>
	<li>Provide recommendations to improve content visibility and conversion rates.</li>
</ul>

5. Collaboration &amp; Workflow

<ul>
	<li>Work closely with the SEO strategist, digital marketing team, and copywriters.</li>
	<li>Align content with marketing campaigns, product launches, and branding guidelines.</li>
	<li>Stay updated with SEO trends, Google algorithm changes, and content marketing best practices.</li>
</ul>

6. Quality Assurance

<ul>
	<li>Proofread and fact-check content to ensure accuracy and credibility.</li>
	<li>Maintain consistency in tone, style, and brand messaging.</li>
	<li>Ensure all content complies with copyright, plagiarism, and ethical standards.</li>
</ul>

Content Marketing

PT Computrade Technology International (CTI Group) has been focused on distributing and providing IT solution for Indonesian’s enterprises and SMBs since 2003. For more than a decade, we’ve created differences through technology by collaborating with numerous well-known worldwide IT brands. With a strong vision to be the most preferred IT infrastructure provider in the Southeast Asia, together with our dedicated and hardworking team, today, we have become a multinational company with two abroad regional offices located in Malaysia and Philippine.

Supported by hundreds of professionals and skillful digital talents, we’ve been trusted by countless of businesses across industries to help them unleash their business potential by using technology and bring their business to the next level to keep competitive. Today, CTI Group is one of the leading distributors and provider of IT solutions in Indonesia.

CTI Group

<ul>
	<li> </li>
	<li>Develop and execute strategic marketing initiatives for CTI Group subsidiaries.</li>
	<li>Lead and oversee the implementation of integrated marketing communication initiatives.</li>
	<li>Collaborate with principals and relevant vendors to design and deliver impactful marketing activities.</li>
	<li>Plan and monitor budgets to ensure optimal ROI from marketing activities.</li>
	<li>Track, and review team KPIs to drive continuous performance improvement.</li>
</ul>

Marketing Lead

<ul>
	<li>
	Mengakuisisi Business Agent/BA (pihak ketiga) untuk mencari calon konsumen yang membutuhkan pembiayaan dana tunai dengan jaminan sertifikat rumah/ruko.
	</li>
	<li>
	Menjalin relasi dengan Business Agent/BA (pihak ketiga) agar BA produktif sehingga dapat mereferensikan calon konsumen yang akan mengajukan pembiayaan di BFI Finance.
	</li>
</ul>

Marketing Officer

PT. Bawana Margatama, also known as Bawatama, specializes in outsourcing and offshoring services. Additionally, our company also specializes in personnel management services. Our company's primary aim is to provide highly skilled professionals to our clients

PT Bawana Margatama

The Marketing Communication Staff is responsible for planning, developing, and executing effective communication strategies to support the company’s marketing activities. This role involves creating compelling content, managing digital platforms, and supporting promotional campaigns and events to strengthen brand awareness and engagement.

<ul>
	<li>Develop and implement communication strategies aligned with marketing objectives.</li>
	<li>Create engaging and accurate communication materials for campaigns across various channels.</li>
	<li>Manage social media platforms, ensuring consistent and creative content delivery.</li>
	<li>Collaborate with teams to brainstorm and execute innovative promotional ideas.</li>
	<li>Support the planning and execution of marketing events and promotional activities.</li>
	<li>Conduct research and analysis to produce relevant communication materials.</li>
	<li>Deliver effective presentations and represent the company in a professional manner.</li>
</ul>

Marketing Communication

CV Unitech Indonesia (UniTAG Store) berdiri sejak 2013 dan menjadi Perusahaan penyedia aksesoris gadget & smartphone berkualitas premium, dan kami berkomitmen memberikan pelayanan terbaik kepada seluruh pelanggan.

CV Unitech Indonesia (UniTAG Store) saat ini memiliki lebih dari 200 karyawan, memiliki 11 toko offline yang tersebar di seluruh pulau jawa, serta memiliki 28 toko online di seluruh marketplace di Indonesia.

Visi:
Menjadi perusahaan penyedia gadget dan aksesoris premium pilihan utama konsumen dengan jaringan terluas di Indonesia
yang selalu relevan dan senantiasa memberikan pelayanan terbaik dan terpercaya.

CV. Unitech Indonesia

<ul>
	<li>Penyusunan dan uploading konten media sosial harian</li>
	<li>Menjalankan dan evaluasi konten ads di Meta Ads</li>
	<li>Melakukan analisa search volume</li>
	<li>Mengetahui tentang trend konten dan influencer marketing</li>
	<li>Menjaga hubungan baik dengan pihak eksternal (KOL, Komunitas, Perusahaan)</li>
	<li>Bisa copywriting untuk konten media sosial maupun artikel</li>
	<li>Merespon komen dan DM media sosial</li>
	<li>Mengetahui tentang trend konten dan influencer marketing</li>
	<li>Menjaga hubungan baik dengan pihak eksternal (KOL, Komunitas, Perusahaan)</li>
	<li>Bisa copywriting untuk konten media sosial maupun artikel</li>
	<li>Merespon komen dan DM media sosial</li>
</ul>

Marketing Communications

Cetta is an online language academy run by young Indonesians with an interactive and inclusive learning system. We are on a mission to make Indonesian as an actual World Citizen. Cetta provides a synchronous online language Academy since 2020. Currently offers 6 language courses including English, Japanese, Mandarin, Korean, French, and German with more languages to cover in the future.

Cetta Online Class

<ul>
	<li>Develop and run marketing strategies to boost brand visibility, engagement, and student enrollment.</li>
	<li>Lead and coordinate the Marketing team (Social Media, Community, Graphic Design, SEO) to ensure alignment with company goals.</li>
	<li>Set clear targets for each marketing division, provide guidance, and ensure smooth teamwork.</li>
	<li>Plan, execute, and oversee marketing campaigns, then monitor, analyze, and report the results.</li>
	<li>Manage the marketing budget effectively and efficiently according to allocated resources.</li>
	<li>Work closely with the operations and support teams to meet marketing needs and ensure smooth execution.</li>
	<li>Handle initial contact for corporate/government sales before handing over to the operational team.</li>
	<li>Conduct market research and analyze consumer trends to support marketing strategies.</li>
	<li>Build and maintain relationships with media partners, vendors, and external marketing agents.</li>
	<li>Ensure all campaigns follow regulations and protect the company’s image and reputation.</li>
</ul>

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