Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Job Description:

<ul>
	<li>Handle pre-sales and after-sales inquiries via call and email</li>
	<li>Manage customer inquiries, consultation request, order tracking, and complaints</li>
	<li>Ensure service quality meets SLA/KPI targets</li>
	<li>Communicate clearly and professionally in every interaction</li>
</ul>

Customer Service

3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.

PT InMotion Inovasi Teknologi

<ul>
	<li>Provide excellent response to all user requests that come from all communication media such as phone calls, email, or direct communication.</li>
	<li>Handling client complain.</li>
	<li>Logging the support calls.</li>
	<li>Conducting the general diagnostic and troubleshooting functions.</li>
	<li>Assisting in software maintenance.</li>
	<li>Communicating with other divisions to analyze the outstanding issue and provide solutions.</li>
	<li>Performing standard repairs.</li>
	<li>Analyzing the failures according to the established procedures and taking the appropriate action.</li>
	<li>Create weekly reports and summaries of outstanding issues for clients and management.</li>
	<li>Coordinating maintenance schedule to clients and related parties.</li>
</ul>

Product Support Services

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ul>

Customer Service Gianyar

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

About the Role

As a Customer Growth &amp; Marketing Excellence Senior Associate, you will act as the operational backbone of the Customer Growth &amp; Marketing (CGM) organization. Your mission is to streamline ways of working, build clear guardrails, and improve operational effectiveness across teams. This role focuses on creating structure, reducing ambiguity, and enabling teams to execute faster and smarter through better processes and smarter systems.

If you love turning messy workflows into clear systems, aligning stakeholders, and driving operational excellence behind the scenes — this role is for you.

 

What You’ll Do

Process &amp; Operational Excellence

<ul>
	<li>Map, evaluate, and improve operational workflows to increase efficiency and reduce operational friction</li>
	<li>Develop, standardize, and maintain SOPs and playbooks across CGM initiatives</li>
	<li>Establish clear guardrails and governance (e.g., campaign placements, homepage banners, prioritization rules)</li>
</ul>

 

Automation &amp; Risk Prevention

<ul>
	<li>Identify manual, repetitive, or error-prone processes and drive automation initiatives primarily act as the Project Manager</li>
	<li>Work closely with Product, Tech, and Operations teams to improve system capabilities and reduce operational risk</li>
	<li>Anticipate execution bottlenecks and design preventive solutions</li>
</ul>

 

Stakeholder Alignment &amp; Enablement

<ul>
	<li>Partner with cross-functional stakeholders (Marketing, Ops, Product, Commercial, etc.) to align on processes and execution standards</li>
	<li>Translate strategic business needs into clear, structured operational processes (in non-technical language)</li>
	<li>Act as an internal consultant to drive buy-in and ensure adoption of new processes and tools</li>
</ul>

 

Continuous Improvement

<ul>
	<li>Track process effectiveness and recommend improvements based on data and feedback</li>
	<li>Build scalable frameworks that support CGM growth without increasing operational complexity</li>
</ul>

Customer Growth & Marketing Excellence Senior Associate [PMO]

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Tangerang

Cetta is an online language academy run by young Indonesians with an interactive and inclusive learning system. We are on a mission to make Indonesian as an actual World Citizen. Cetta provides a synchronous online language Academy since 2020. Currently offers 6 language courses including English, Japanese, Mandarin, Korean, French, and German with more languages to cover in the future.

Cetta Online Class

<ul>
	<li>Develop and run marketing strategies to boost brand visibility, engagement, and student enrollment.</li>
	<li>Lead and coordinate the Marketing team to ensure alignment with company goals.</li>
	<li>Set clear targets for each marketing division, provide guidance, and ensure smooth teamwork.</li>
	<li>Plan, execute, and oversee marketing campaigns, then monitor, analyze, and report the results.</li>
	<li>Manage the marketing budget effectively and efficiently according to allocated resources.</li>
	<li>Work closely with the operations and support teams to meet marketing needs and ensure smooth execution.</li>
	<li>Handle initial contact for corporate/government sales before handing over to the operational team.</li>
	<li>Conduct market research and analyze consumer trends to support marketing strategies.</li>
	<li>Build and maintain relationships with media partners, vendors, and external marketing agents.</li>
	<li>Ensure all campaigns follow regulations and protect the company’s image and reputation.</li>
</ul>

Marketing Manager

Medion was established in 1976 as a veterinary company. Over the course of its development, Medion has formed a number of businesses.
We provide integrated quality products, services, resources and support systems for the animal health, livestock, processed food and hospitality industries.
We have become sustainable and growing multinational companies by enhancing values to all stakeholders.
Our values are MEDIONCARE:
1. Mutual Beneficial Relationship
2. Equal Opportunities
3. Dedicated Teamwork
4. Innovative Culture
5. Open Minded Attitude
6. Noble Spirit
7. Continuous Learning
8. Accountable
9. Respectful
10. Enthusiastic

Medion Group

Mengusulkan dan menjalankan program pemasaran, melaksanakan aktivitas peluncuran serta promosi produk sesuai rencana pemasaran yang telah ditetapkan, serta memproses pengajuan order customized product dengan memastikan koordinasi, ketepatan proses, dan kesesuaian dengan kebutuhan pelanggan serta target perusahaan.

Marketing & Promotion

PT DIDIMAX BERJANGKA merupakan Best Forex Education Broker Indonesia 2025 oleh CNBC INDONESIA
DIDIMAX Telah Berdiri Sejak Tahun 1999. dan Saat ini Telah 26+ Tahun di Pasar. DIDIMAX Menyediakan Layanan Edukasi Belajar Trading Forex Secara Gratis. DIDIMAX Platform Trading yang Cocok untuk Trader Pemula

PT. Didi Max Berjangka beroperasi berdasarkan ijin dan berada di bawah pengawasan BAPPEBTI, merupakan perusahaan yang telah diakui baik dari sisi kepatuhan terhadap hukum maupun kinerja keuangan dan prestasi.

PT. Didi Max Berjangka fokus memberikan edukasi dan pelayanan yang berkualitas sesuai dengan standar perdagangan berjangka internasional serta didukung olah para profesional yang berpengalaman di industri berjangka. PT. Didi Max Berjangka adalah broker pemenang penghargaan  "Best Forex Education Broker Indonesia 2018" Dari Global Banking and Finance U.K

PT DIDIMAX BERJANGKA

Tanggung Jawab Utama:

1. Perencanaan &amp; Strategi Digital

- Menyusun strategi pemasaran digital untuk meningkatkan brand awareness, traffic, dan leads.

- Melakukan riset market, audiens, serta tren digital terbaru.

2. Content Management

- Membuat dan mengelola konten untuk social media, website, dan platform digital lainnya.

- Bekerja sama dengan desain/kreatif untuk menghasilkan konten visual yang menarik.

3. Social Media Management

- Mengelola akun social media perusahaan (IG, TikTok, FB, X).

- Membuat kalender konten dan melakukan posting terjadwal.

- Menganalisis performa konten dan membuat improvement.

4. Data Analysis

- Memantau dan menganalisis insight media sosial

- Menyusun laporan marketing secara rutin untuk manajemen.

- Branding &amp; Community Engagement

- Menjaga konsistensi branding di seluruh platform digital.

- Melakukan interaksi dengan audiens, membalas komentar, dan membangun komunitas online.

- Kolaborasi &amp; Influencer Marketing

- Mengatur kerja sama dengan influencer, KOL, dan media partner.

- Mengukur efektivitas campaign kolaborasi.

Digital Marketing

PT Virtus Visio Vortexa (Virtus Group) adalah perusahaan holding yang bergerak di bidang jasa makanan dan minuman dengan multibrand (Obihiro Nikudon, Tumpeng Mini, Mini Calore, Pepero Pizza, Seoul Bakeshop, Stella Di Napolli, Toko Roti Aren, dll)

PT. Virtus Visio Vortexa

Job Description:

1. Develop brand strategies and positioning aligned with lifestyle trends.

2. Translate market and consumer insights into clear communication and activation plans.

3. Lead creative direction to ensure consistent visual and verbal brand identity.

4. Manage end-to-end brand campaigns, including partnerships and influencer collaborations.

5. Monitor brand performance and provide strategic recommendations.

Marketing Strategist

Jendela Group is a property and asset management company specializing in property development, marketing, and integrated management services. The company is committed to delivering professional, transparent, and results-driven solutions for property owners, investors, and tenants.

With a strong focus on innovation and market-driven strategies, Jendela Group aims to maximize asset value while ensuring operational excellence and long-term sustainability. Supported by a dedicated and experienced team, the company continues to build trusted partnerships and create meaningful value in the property industry.

Jendela Group operates through several business lines, including Jendela360, Weltown, CariProperti, and Properti BU, each designed to address different segments of the property market and provide comprehensive end-to-end property solutions.

Jendela Group

<ul>
	<li>Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.</li>
	<li>Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.</li>
	<li>Resolve tenant issues with empathy and effective problem-solving skills.</li>
	<li>Coordinate with internal teams to address maintenance, billing, or service-related concerns.</li>
	<li>Facilitate smooth communication between tenants and the property management team.</li>
	<li>Provide detailed explanations of property policies, procedures, and updates.</li>
	<li>Handle complaints or disputes with a persuasive and solution-oriented approach.</li>
	<li>Contribute to customer retention strategies by delivering excellent service.</li>
</ul>

Customer Solutions Analyst

<ul>
	<li>
	Mengakuisisi Business Agent/BA (pihak ketiga) untuk mencari calon konsumen yang membutuhkan pembiayaan dana tunai dengan jaminan sertifikat rumah/ruko.
	</li>
	<li>
	Menjalin relasi dengan Business Agent/BA (pihak ketiga) agar BA produktif sehingga dapat mereferensikan calon konsumen yang akan mengajukan pembiayaan di BFI Finance.
	</li>
</ul>

Marketing Officer

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Provide comprehensive administrative and academic support services to lecturers, students, and students’ parents by responding to inquiries, coordinating communication, and assisting with academic-related needs.</li>
	<li>Ensure that all lecture and learning activities are well-organized, efficiently managed, and run smoothly in accordance with institutional policies and schedules.</li>
</ul>

Academic Administrative Services Support_Universitas Multimedia Nusantara

<ul>
	<li>Lead and develop three core functions under People Services (People Operations – Payroll, Compensation &amp; Benefits, HRIS; General Affairs &amp; IT Support – Including Health, Safety &amp; Environment (HSE); Industrial Relations – Employee relations, compliance, and government liaison).</li>
	<li>Ensure payroll accuracy and compliance across employees, daily workers, and mitra.</li>
	<li>Strengthen Industrial Relations by managing employee relations, resolving disputes, and maintaining strong partnerships with authorities and external stakeholders.</li>
	<li>Drive operational excellence, standardize policies, and ensure compliance with Indonesian labor laws.</li>
	<li>Build and maintain a safe, efficient, and productive workplace ecosystem. This includes office and asset management, vendor relations, IT support systems, and Health, Safety &amp; Environment programs that protect and empower our teams.</li>
	<li>Collaborate with cross-functional teams (Finance, Legal, and People Partners) to align People Services with business needs.</li>
	<li>Design and optimize scalable HR systems, tools, and processes for efficiency and automation.</li>
	<li>Lead continuous improvement projects that make Astro faster, more efficient, and more people-centric.</li>
	<li>Lead and grow a high-performing, psychologically safe, and trusting team that delivers excellence at scale.</li>
</ul>

Senior Lead People Services and Industrial Relations

Boga Group operates over 100 restaurants and outlets as of early 2022, employing more than 5,000 skilled professionals. By the end of 2022, the number of outlets is expected to reach 180+ store. This rapid expansion is driven by the group’s commitment to high-quality ingredients and exceptional service, setting it apart in the industry.  

Boga Group’s diverse portfolio includes Bakerzin, Pepper Lunch, Paradise Dynasty, Shaburi, Kintan Buffet, Shaburi & Kintan, Putu Made, Kimukatsu, Yakiniku Like, Ocean 8, Loaf Bun, Ebiga, Ocean 11, and TenTen. These brands cater to customers across Indonesia, including major cities such as Jakarta, Bandung, Surabaya, Yogyakarta, and Bali. The group also operates Boga Catering, a premium catering service.

Boga Group

This is a full-time on-site role for a Brand Marketing Manager located in Jakarta, Indonesia. The Brand Marketing Manager will be responsible for developing and implementing marketing strategies to promote Boga Group's brands, collaborating with the marketing team, and analyzing market trends to drive brand awareness and growth.

<ul>
	<li>Plan all marketing &amp; brand strategy, programs and communication to build the assigned brands’ awareness &amp; to optimize brands’ performance, both offline &amp; online.</li>
	<li>Actively researching for market, trend, competition &amp; customer insights to drive winning brands’ strategy.</li>
	<li>Optimize partnerships with key partners (online platforms, banks, and other potential partners) to drive awareness, transactions and sales.</li>
</ul>

Brand Marketing Manager

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

<ul>
	<li>Digital Strategy &amp; Omnichannel Growth: Develop and implement an integrated digital strategy covering e-commerce, website, and mobile apps to maximize traffic, conversion, and retention.</li>
	<li>E-Commerce Performance &amp; Optimization: Manage online stores across marketplaces and direct-to-consumer platforms, optimize product listings, campaigns, and promotions to achieve revenue targets.</li>
	<li>Website &amp; Mobile App Management: Oversee UX/UI improvements, SEO/SEM, analytics tracking, and conversion funnel optimization across the website and mobile applications.</li>
	<li>Performance Marketing &amp; Media Buying: Plan, execute, and optimize paid media campaigns (Google, Meta, TikTok, DSP) focused on driving sales and app installs with measurable ROI.</li>
	<li>Content, Social Media &amp; CRM Integration: Lead digital content strategy, social media engagement, influencer partnerships, and CRM-based marketing automation for personalized customer journeys.</li>
	<li>Data &amp; Marketing Analytics: Use analytics dashboards (GA4, Meta, CRM data) to monitor performance, track customer behavior, and refine marketing decisions through actionable insights.</li>
	<li>Budget Management &amp; ROI Tracking: Develop, manage, and optimize digital marketing and e-commerce budgets to ensure efficiency and profitability.</li>
	<li>Team Leadership &amp; Cross-Functional Collaboration: Build and guide a cross-functional digital team (SEO, ads, design, e-commerce ops) and collaborate with IT, Brand, and Sales for unified execution.</li>
</ul>

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