About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

Job description

About the Role: 

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan and Idul Fitri. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

 

Responsibilities:

<ul>
	<li>Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).</li>
	<li>Handle and resolve customer complaints regarding product issues, returns, and exchanges.</li>
	<li>Manage and track orders to ensure timely delivery and address any order discrepancies.</li>
	<li>Collaborate with the logistics team to address shipping issues and provide updates to customers.</li>
	<li>Maintain accurate records of customer interactions, transactions, comments, and complaints.</li>
	<li>Prepare and submit regular reports on customer interactions, feedback, and issues.</li>
	<li>Monitor and respond to customer reviews and feedback on multiple platforms.</li>
	<li>Provide comprehensive information about products, services, and policies to customers.</li>
	<li>Continuously improve service procedures, policies, and standards based on customer feedback.</li>
</ul>

Customer Service

PT Royal Trust adalah perusahaan perdagangan yang berdiri sejak tahun 2005 dan telah memiliki ijin resmi dari BAPPEBTI dan sudah menjadi keanggotaan pada Bursa Berjangka Jakarta (BBJ) dan Kliring Berjangka Indonesia (KBI).

PT Royal Trust yang bergerak dibidang Perdagangan Berjangka Multilateral dan Perdagangan Berjangka Derivatif produk-produk yang diperdagangkan meliputi dari Emas Loco London, Foreign Exchange (Forex) dan Cross Rate.

Sebagai salah satu perusahaan perdagangan berjangka terkemuka di Indonesia, perusahaan ini telah diakui baik dari sisi kepatuhan terhadap hukum maupun kinerja keuangan dan prestasi lainnya.

Dalam aktivitas perdagangan, PT Royal Trust berpijak pada nilai-nilai profesionalisme, edukasi dan pelayanan yang berkualitas sesuai dengan standar perdagangan berjangka nasional dan internasional serta didukung oleh para professional yang berpengalaman di industri berjangka.

Melalui penyediaan informasi dan layanan berkualitas, PT Royal Trust berupaya menjaga tingkat kepuasan nasabah.

Visi
Menjadi perusahaan perdagangan berjangka dengan pangsa pasar yang luas khususnya ditingkat Nasional dengan menciptakan Image of Transparent Investment.

Misi
- Berusaha berperan aktif dalam mensosialisasikan Bursa Berjangka agar dapat diterima masyarakat dengan baik.
- Aktif dalam membangun Industri Berjangka yang transparan, kredibel, dan berintegritas.
- Memberi pelayanan purna waktu dengan sumber daya manusia yang kompeten dan profesional.

PT. Royal Trust

<ul>
	<li>Melayani complaint dan kebutuhan client</li>
	<li>Melakukan report terkait complaint dan kebutuhan client kepada divisi terkait</li>
	<li>Memberikan informasi yang lengkap seputar produk perusahaan sesuai kebutuhan pelanggan, calon pelanggan, dan non-pelanggan.</li>
	<li>Menjawab pertanyaan yang berkaitan dengan kebijakan, prosedur, dan aturan yang berlaku di perusahaan.</li>
	<li>Menjadi perantara pelanggan dan perusahaan dengan cara meneruskan keluhan</li>
</ul>

Berdiri pada tahun 2011, PT Unggul Mitra Solusi atau lebih dikenal dengan Unggul Solusi adalah perusahaan IT (Teknologi Informasi) yang berdomisili di Jakarta. Kami mengembangkan beragam aplikasi modern dan website e-commerce untuk mempermudah kegiatan operasional dan meningkatkan penjualan.

Aplikasi-aplikasi yang kami ciptakan dipercaya oleh berbagai perusahaan di Indonesia, Australia dan Singapura untuk menopang kegiatan usaha mereka.

Berbekal pengalaman yang kami punya, kami mengerti kebutuhan Anda dan dapat mengembangkan aplikasi untuk mengatasi permasalahan yang Anda hadapi.

OUR VISION
Menjadi perusahaan Teknologi Informasi pilihan pelaku usaha dan korporasi.

OUR MISSION
1. Menjadi mitra handal yang terpercaya untuk mewujudkan visi dan misi client.

2. Memberikan solusi Teknologi Informasi yang modern dan berkualitas.

3. Berkomitmen mengembangkan kemampuan karyawan dan memberikan penghargaan yang sesuai kepada karyawan yang berprestasi.

Unggul Solusi

<ul>
	<li>Answering questions about company's products or services</li>
	<li>Handling customer complaints</li>
	<li>Resolving issues and troubleshooting technical problems</li>
	<li>Ensuring end-products meet customer expectations</li>
	<li>Processing orders and transactions</li>
	<li>Providing on-site training to customers</li>
	<li>Other related jobs and responsibilities</li>
</ul>

Customer Service Officer

Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

Identify and manage project opportunities and leads.

Identify and manage customer requirement and perform assessment.

Manage pipeline and handling sales process.

Manage customer sales cycles from initiation until close deal and sales engagement (PO/Contract).

Develop Costing for Project PCA &amp; CPC.

Perform SDHO for Sales Delivery Hand Over.

Support for Costing Change CPC.

IT Sales Solution

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh. </li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ol>

Customer Service Branch Depok

Bukan konsumen PT BFI Finance Indonesia Tbk

Wajib Wanita berusia maksimal 25 tahun dan tidak berhijab

Berdomisili di Semarang

Pendidikan minimal S1 terbuka untuk semua jurusan.

Belum menikah dan belum pernah menikah

Memiliki pengalaman di bidang pelayanan konsumen atau service lebih disukai.

Memiliki pengalaman di bank lebih disukai.

Komunikatif, detail dan teliti.

Memiliki manajemen waktu yang baik.

Terbiasa bekerja dengan target.

Customer Service Branch Semarang

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Tangerang

Melakukan pelayanan terhadap konsumen melalui kegiatan berkelanjutan di bidang pelayanan, meningkatkan tingkat retensi atas existing customer yang akan mature atau prepayment di cabang masing-masing, memastikan tercapainya target SLA (Service Level Agreement/ rata-rata waktu pelayanan ke konsumen) dan mendukung peningkatan kualitas pelayanan konsumen berdasarkan parameter yang telah ditentukan oleh perusahaan.

Customer Service (CS) Penempatan Cirebon

Customer Service Bekasi 5 Cibubur

PT. BALI RIA INTERNASIONAL was established on October 21, 2021 and its establishment was legalized based on the Decree of the Ministry of Law and Human Rights Number: AHU-0079884.AH.01.01.TAHUN 2021.

Hospitality business opportunities in Indonesia are still very promising. PT. BALI RIA INTERNASIONAL responds to this challenge by committing to deliver world-class real estate throughout the Indonesian archipelago.

With an unwavering commitment to quality, we have a Vision of helping thousands of homeowners and investors access incredible real estate in one of the world's most popular and sought-after island destinations.

In the future we will build hotels, luxury residences, 5-star resorts, and smart villas, to prime land and commercial spaces. Until PT. BALI RIA INTERNASIONAL is known as a true expert in finding, developing and delivering extraordinary properties.

PT Bali Ria Internasional

<ol>
	<li>Develop and execute marketing &amp; communication strategies to promote TUI BLUE Berawa.</li>
	<li>Manage social media channels, website content, and email marketing campaigns.</li>
	<li>Create engaging content (videos, blogs, press releases) to enhance brand visibility.</li>
	<li>Coordinate with agencies/vendors for advertising, PR, and media partnerships.</li>
	<li>Monitor campaign performance and adjust strategies based on data insights.</li>
	<li>Ensure brand consistency across all guest touchpoints (online &amp; offline).</li>
	<li>Support sales/promotional initiatives and crisis communications if needed.</li>
</ol>

Marketing and Communication Manager

OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.

OttoDigital Group

<ul>
	<li>Manage and maintain data accuracy, consistency, security, and accessibility.</li>
	<li>Support business reporting through data integration and automation.</li>
	<li>Develop dashboards and reports using Excel, SQL, Power BI, Tableau, or similar tools.</li>
	<li>Handle data from various sources using ETL processes and cloud platforms (BigQuery, AWS, Azure).</li>
	<li>Perform spatial and business data analysis to support sales and operations.</li>
	<li>Collaborate with teams across departments to deliver data-driven insights.</li>
	<li>Create and improve data governance procedures, policies, and documentation.</li>
	<li>Support project management for data quality and process improvement initiatives.</li>
	<li>Promote adoption of data standards and best practices across the organization.</li>
	<li>Mentor team members and share knowledge on data tools and analysis methods.</li>
	<li>Contribute to innovation in data tools, workflows, and reporting strategies.</li>
	<li>Provide support for ad-hoc data requests and special projects.</li>
</ul>

Data Management and Sales Support

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.

PT Metrodata Electronics, Tbk

<ul>
	<li>Conduct IT audits (infrastructure, security, and SDLC).</li>
	<li>Support the ISO 27001:2022 certification process.</li>
	<li>Perform compliance audits from customers.</li>
	<li>Prepare audit reports, monitor follow-up actions, and ensure the confidentiality of audit data.</li>
	<li>Provide recommendations for improvements to enhance the effectiveness of internal controls and system security.</li>
</ul>

IT Auditor

BOSNET is an FMCG (Fast-Moving Consumer Goods) super-apps and ecosystem provider with two primary business facets: selling distribution super-apps and offering an ecosystem for FMCG principals to enhance their order-generation and logistics. The services provided include e-payment, pay-later options, advertising, market insights, and back-office solutions. Currently, our ecosystem processes over IDR 50 trillion worth of transactions annually.

BOSNET Distribution Indonesia

<ul>
	<li>Work with clients to understand their business needs and design suitable technical solutions.</li>
	<li>Prepare technical proposals, architecture overviews, and documentation for client presentations.</li>
	<li>Estimate project cost, time, and resources using standard methods.</li>
	<li>Support sales teams in creating competitive proposals and pricing strategies.</li>
	<li>Participate in client meetings, demos, and technical discussions.</li>
	<li>Coordinate with internal teams to align solutions with company capabilities.</li>
</ul>

IT Presales

The transaction is the lungs of the breathing economy, that is why our first step starts with a big dream to pave the way towards freedom of transaction. Since 2007, DOKU has been the first electronic payment system and risk management company in Indonesia. 

From paying and getting paid to transfer funds, all are possible with DOKU. For more than one decade, we have grown together alongside large and medium scaled companies to personal sellers from various lines of business, ranging from transportation, tourism, insurance, retail, donation, communities, and many more. Collaboration with partners such as local and international banks, also non-banking institutions has strengthened our reputation as a trusted local electronic payment solution. 

Our business grows together with our partners’ businesses. Thus we have built a payment ecosystem that is supportive and strengthens theirs. The formation of three product pillars that responds to all business needs across all layers of society has marked our transformation from “The Better Way to Pay” becoming “Think Beyond Payments”. The three winning product pillars comprise Payment Gateway and Transfer Services for Corporate, SMEs, Start-ups, and Local and International MSMEs. The last product pillar, Collaborative Commerce, is designed to empower communities and personal usage.

DOKU, PT NUSA SATU INTI ARTHA

About the Job: 
Lead the development and maintenance of a compliance framework aligned with business strategies, conduct external audits, and manage security risks to protect sensitive data such as cardholder data (CHD) and personally identifiable information (PII).

 

What you will do:

<ul>
	<li>Ensure the implementation of payment gateway security follows PCI DSS v4.0, ISO 27001:2022, GDPR, SOC 2, and data privacy regulations.</li>
	<li>Monitor changes in industry regulations and assess their impact on the organization, updating compliance policies and procedures accordingly.</li>
	<li>Develop and manage a compliance framework that aligns with business strategy and ensures adherence to laws and regulations.</li>
	<li>Coordinate and lead external compliance audits (PCI DSS, ISO 27001, SOC 2), including audit preparation, document collection, and external audit team management.</li>
	<li>Review and create security policies and procedures that meet regulatory requirements and industry best practices.</li>
	<li>Ensure employee adherence to security policies and communicate policies effectively across the organization.</li>
	<li>Maintain documentation for compliance activities, including risk assessments, audits, incident response exercises, and remediation efforts.</li>
	<li>Identify potential security risks, mitigate non-compliance risks, and implement controls to protect data and meet regulatory requirements.</li>
	<li>Collaborate with legal, IT, and operations teams to mitigate risks and ensure security policies protect sensitive data like CHD and PII.</li>
	<li>Perform regular Data Protection Impact Assessments (DPIAs) to ensure data handling practices comply with privacy laws (GDPR, etc.).</li>
	<li>Oversee encryption, tokenization, and data anonymization practices to meet regulatory requirements.</li>
	<li>Ensure third-party vendors and partners comply with security and compliance requirements, including performing vendor security assessments and audits.</li>
	<li>Oversee incident response protocols to ensure they comply with data breach notification laws (GDPR, PCI DSS) and manage incident reporting.</li>
	<li>Ensure forensic investigations are conducted and documented for security incidents, with appropriate actions taken for resolution and prevention of future incidents.</li>
	<li>Develop and deliver security compliance training programs for staff, including management and IT personnel, ensuring an understanding of regulatory requirements.</li>
	<li>Conduct security awareness campaigns and compliance-focused training sessions to reduce human-related security risks.</li>
	<li>Provide regular reports on compliance status, risk assessments, audit findings, and remediation efforts to senior management and stakeholders.</li>
	<li>Develop Key Risk Indicators (KRI) and Key Performance Indicators (KPI) to measure compliance effectiveness and track improvements.</li>
	<li>Promote a culture of continuous improvement by identifying opportunities to enhance compliance processes, tools, and resources.</li>
</ul>

IT Compliance

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Memelihara dan mengembangkan sistem dan teknologi informasi untuk mendukung kegiatan operasional perusahaan</li>
	<li>Melakukan perencanaan dan pengembangan hardware, software dan infrastruktur jaringan yang mendukung kinerja perusahaan</li>
	<li>Menangani permasalahan yang muncul pada jaringan komputer dan server.</li>
	<li>Mengatur, memonitor, serta membantu IT Technical Support dalam penanganan masalah penggunaan komputer.</li>
</ul>

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