Achieve Integrative Health is the largest acupuncture clinic in Austin, TX. For 15 years we have helped thousands of people reduce their pain, increase their energy & vitality, get back on the dance floor, have babies, and make their Life Great Again. We were able to achieve these phenomenal results by integrating Acupuncture with modern technology and therapies.
Founded and led by CEO, Jimmy Yen, author, international speaker, mentor to acupuncturists all over the world, as well as physician, physician assistants, and nurse practitioners, social media influencer, teacher and innovator of Quick Relief Acupuncture Technique and Functional Pulse Diagnosis.
Achieve Integrative Health takes a cutting-edge and disruptive approach to healthcare to give our patients the best results in the shortest amount of time with five star service.


Achieve Wealth Technologies

Company: Achieve Integrative Health 
 
Why Join Us? 
• Transform Lives: the work you do actually improves millions of people's health and their lives. You get real-time feedback from our patients and customers. 
• Unbounded Growth: There is no limit to your growth with our company, as you have unlimited opportunities, because our CEO never stops growing and creating more opportunities for our team members. 
• Empowerment Team Culture: We are known for our team culture because we make it our mission to help our team members achieve their professional, financial, and personal goals. 
 
What We Offer: 
• Competitive total Compensation: Base salary + performance bonuses when you exceed your minimum Key Performance indicators, or quota. If you are looking for a guaranteed salary w/o being held accountable to meeting KPIs, this is not the team for you. 
* A team and environment that is collaborative, accountable, caring, supportive, honest, transparent, as we remove all employees who talk behind peoples back and lack integrity 
• Learning &amp; Growth Opportunities: Access a wealth of resources to keep sharpening your mindset, communication, and customer service skills. 
• Wellness Initiatives: Benefit from complimentary virtual health services, ensuring your well-being is always a priority. 
• Work from Home: Be able to build a career working from home, no more 3-4 hour commutes to work. 
• Other Benefits: Paid-Time off and medical insurance for qualified team members after successfully completing the 90-day training period. 
 
Key Responsibilities: 
* use Editing Apps that integrate AI (ie. CapCut, Canva, ChatGPT) to generate thumbnails, images, reels, guidebooks 
* use Editing the same AI powered Apps to edit our Long form videos (be able to edit four 15-20 min videos per week following our CMO's instructions &amp; high standards) 
* create Image Posts for our Social Media Channels following our CMO's instructions &amp; high standards 
* vitally important = be able to follow the CMO's instructions &amp; meet his high standards 
* and additional marketing tasks as needed 
 
Computer/Laptop/Internet Requirements: 
• Fast and reliable wired internet connection of not less than 10 Mbps 
• Secondary and Tertiary Back up Internet 
• Intel Core i5 or higher Operating System with at least 12gb RAM 
• Excellent quality headset with microphone, and a working webcam 
• Quiet, private home office free from noise background or distractions 
 
Work Hours 
* full-time = 40 hours per week, work schedule is based on your time zone and must be consistent work hours, you cannot work whenever you want. 
* You must attend our morning marketing huddle mon-fri 8:09am cst - 8:45am cst 
 
Compensation &amp; Benefits: 
* be able to build a career working from home, no more 3-4 hour commutes to work 
* monthly salary for full-time 
* your compensation is based on your ability to execute your checklist on time with 100?curacy. 
* during your 3 month probation period you will be paid $520/mo. The 3 months is an opportunity for you to show us the type of results you can produce, as that will determine your base salary after the 3 months. 
* Bonuses are based on how much you exceed your quota, minimum KPIs. Bonuses are paid quarterly. 
* Paid Time Off, Paid Holidays for qualified team members 
* Medical Insurance for qualified team members 
* We help our team members achieve their Personal, Professional and Financial Goals. When was the last time you joined a company that invested resources to help you achieve your professional, financial and personal goals? We could be your first. If you are someone who doesn't set goals for yourself or don't believe in setting goals, our team will not be a good fit for you.

Digital Marketing Assistant

LinkIT 360 is an information technology and digital solutions company specializing in mobile Value-Added Services (VAS), digital platforms, software development, system integration, and technology-based business solutions.

We support telecommunications operators, enterprises, government institutions, and strategic partners in developing, implementing, and monetizing scalable digital solutions. With operations and business exposure across Southeast Asia, LinkIT 360 combines technology, commercial strategy, and industry expertise to deliver reliable solutions that drive revenue growth, operational efficiency, and digital transformation.

LinkIT 360

Key Responsibilities:

<ol>
	<li>Online Medical Consultation</li>
</ol>

<ul>
	<li>Provide professional medical consultations via chat-based telemedicine platform.</li>
	<li>Assess patient conditions accurately through online interactions.</li>
	<li>Deliver evidence-based medical advice and treatment plans.</li>
</ul>

<ol>
	<li>Online Sick Leave &amp; E-Prescription</li>
</ol>

<ul>
	<li>⁠Issue online medical certificates (sick leave letters) in accordance with applicable medical regulations.</li>
	<li>Provide electronic prescriptions when medically appropriate.</li>
	<li>Ensure compliance with Cambodia medical and telehealth regulations.</li>
</ul>

<ol>
	<li>Clinical Documentation &amp; Compliance</li>
</ol>

<ul>
	<li>Maintain accurate digital medical records.</li>
	<li>Ensure patient confidentiality and data privacy standards are upheld.</li>
	<li>⁠Follow standard operating procedures (SOP) for telemedicine services.</li>
</ul>

<ol>
	<li>Collaboration &amp; Continuous Improvement</li>
</ol>

<ul>
	<li>Communicate effectively in English with the international management team.</li>
	<li>Participate in training, case discussions, and telemedicine development programs.</li>
	<li>Contribute to improving telehealth service quality and patient experience.</li>
</ul>

Freelance Telemedicine Physician Thailand

PT Murni Development Indonesia (MDev) is part of PT Murni Solusindo Nusantara, an ISO 9001:2015 certified company with over 32 years of experience as a solution provider, digital business transformation expert, and trusted technology partner for Central Bank of Indonesia.

Focusing on excellence and long-term partnerships, MDev ensures its clients receive the best talent and service. Whether you need experts for short-term or long-term projects, MDev provides the necessary resources and support to achieve your business goals.

PT Murni Development Indonesia

We are seeking an experienced Senior System Analyst to lead the technical design and system architecture for our core payment systems and enterprise integration projects. In this role, you will analyze business requirements, architect scalable system interactions, and ensure high-throughput, secure financial transactions adhering to industry clearing and settlement standards.

<ul>
	<li>Translate Business Requirement Documents (BRD) into robust System Requirement Specifications (SRS) and technical design documents.</li>
	<li>Design high-availability, low-latency system architectures utilizing Microservices and Event-Driven Architecture.</li>
	<li>Create comprehensive technical documentation using Unified Modeling Language (UML), including Use Case, Sequence, Class, and Activity diagrams.</li>
	<li>Define API schemas and messaging formats for internal and external system integration.</li>
	<li>Architect end-to-end payment workflows covering fund transfers, reconciliation, clearing functions, and final settlement mechanisms.</li>
	<li>Design automated handling for transaction exceptions, timeouts, reversals, and message queue management.</li>
	<li>Collaborate closely with Development and QA teams during implementation, System Integration Testing (SIT), and User Acceptance Testing (UAT) execution.</li>
</ul>

Senior System Analyst

<ul>
	<li>Develop, maintain, and improve web applications across front-end and back-end components.</li>
	<li>Design and develop scalable services, database structures, and RESTful APIs.</li>
	<li>Build integrations with third-party platforms, business partners, and external services.</li>
	<li>Manage application deployment and production environments.</li>
	<li>Manage, monitor, maintain, and secure Ubuntu-based server infrastructure.</li>
	<li>Configure and optimize Nginx or Apache web servers.</li>
	<li>Implement server security measures, including SSH access, firewall configuration, SSL/TLS, and access control.</li>
	<li>Monitor application and server performance to ensure stability, reliability, and scalability.</li>
	<li>Investigate and resolve system issues, including downtime, slow performance, failed integrations, and application errors.</li>
	<li>Develop and maintain monitoring, alerting, and logging systems.</li>
	<li>Manage routine database backups, transaction logs, and recovery procedures.</li>
	<li>Optimize application performance and support high-availability requirements.</li>
	<li>Maintain source code through GitHub or GitLab and follow proper version-control practices.</li>
	<li>Coordinate with Product, Project Management, Business Development, and other internal teams regarding technical requirements.</li>
	<li>Prepare and maintain technical documentation for applications, APIs, deployment processes, and server configurations.</li>
	<li>Support production releases, system updates, bug fixes, and infrastructure improvements.</li>
	<li>Ensure developed solutions meet business, security, performance, and operational requirements.</li>
</ul>

Fullstack Developer Sys Admin

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<ul>
	<li>Update and maintain payment tracker inventory</li>
	<li>Generate and process bills in Ms Dynamics 365 inventory system</li>
	<li>Organize and file inventory documents</li>
	<li>Receiving invoices from vendors</li>
	<li>Recording vendor invoices</li>
	<li>Inputting vendor data into the system</li>
	<li>Entering physical documents into the system</li>
</ul>

Copy of Freelance Finance Operations

PT Kairos Utama Indonesia, founded in 2005, is an IT Services Company.
Our competent IT professionals have philosophy that knowledge is not only in knowing-how but also knowing-why. They stretch themselves, never content to rest on status quo but anticipate future development and trends, hence continuously create value for business and society. Kairos has been involved in numerous strategic projects for companies in the Oil &amp; Gas, Finance, and Telecommunications sectors, as well as the Public Sector. 

Join us and build your career with PT Kairos Utama Indonesia. Explore more opportunities on bit.ly/KairosCareer

PT Kairos Utama Indonesia

Role Responsibilities

<ul>
	<li>Gather, analyze, and document business and functional requirements.</li>
	<li>Conduct business process analysis and identify improvement opportunities.</li>
	<li>Translate business requirements into functional specifications and user stories.</li>
	<li>Collaborate with business users, SAP consultants, developers, QA, and project managers throughout the project lifecycle.</li>
	<li>Support SAP FICO implementation, enhancement, and support activities.</li>
	<li>Prepare project documentation, including Business Requirement Documents (BRD), Functional Specification Documents (FSD), process flows, and user guides.</li>
	<li>Perform gap analysis and recommend appropriate SAP FICO solutions.</li>
	<li>Support System Integration Testing (SIT), User Acceptance Testing (UAT), and defect resolution.</li>
	<li>Assist in change request analysis and impact assessment.</li>
	<li>Provide user training and post-go-live support when required.</li>
	<li>Ensure project deliverables are completed within scope, timeline, and quality standards.</li>
</ul>

Business Analyst

About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

About the Role:

We are looking for a dedicated and proactive Customer Service professional to join our team. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

 

Responsibilities:

<ul>
	<li>Respond to customer inquiries promptly and professionally.</li>
	<li>Handle product issues, returns, and exchanges.</li>
	<li>Manage and track orders, ensuring timely delivery.</li>
	<li>Collaborate with the logistics team to resolve shipping issues.</li>
	<li>Maintain accurate records of customer interactions.</li>
	<li>Monitor and respond to customer reviews and feedback.</li>
	<li>Provide product and policy information.</li>
	<li>Continuously improve service procedures based on feedback.</li>
</ul>

This test unit measures the ability to type text presented on the computer screen with a minimum speed and accuracy

Unless the objective is to just transfer information to a new format or medium, information needs to get recorded in a timely and accurate manner so that the idea/thought does not get lost. And because most jobs require some amount of computer work, hiring an employee with keyboarding skills makes work more efficient. This test measures the ability to type text with minimum speed and accuracy.

Typing Speed and Accuracy

Customer Service

What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

<ul>
	<li>Efficiently and promptly attend to customer inquiries and concerns through online channels, ensuring timely resolution and satisfaction.</li>
	<li>Methodically analyze, assess, and effectively resolve customer complaints and issues, employing problem-solving skills and empathy.</li>
	<li>Proactively foster and nurture positive relationships with customers, enhancing loyalty and satisfaction through personalized interactions and attentive service.</li>
</ul>

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

This role is titled Customer Service, but the primary responsibilities involve Quality Checking and assigning mystery shoppers. Are you passionate about communication in English and detail-oriented in handling administrative tasks? Do you enjoy working with multicultural environment? If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for collecting and labelling survey data (quality check), ensuring smooth operations via phone and email, and assigning mystery shoppers. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

<ul>
	<li>Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations &amp; surveys</li>
	<li>Assist in recruiting and assigning shoppers/auditors to various projects in the Americas and Europe regions.</li>
	<li>Respond to shopper / auditor email enquiries</li>
	<li>Quality check online reports &amp; surveys according to set service standards</li>
</ul>

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Pamulang

BOSNET is an FMCG (Fast-Moving Consumer Goods) super-apps and ecosystem provider with two primary business facets: selling distribution super-apps and offering an ecosystem for FMCG principals to enhance their order-generation and logistics. The services provided include e-payment, pay-later options, advertising, market insights, and back-office solutions. Currently, our ecosystem processes over IDR 50 trillion worth of transactions annually.

BOSNET Distribution Indonesia

<ul>
	<li>Sells product/platform application Bosnet to clients.</li>
	<li>Develop network and customer base.</li>
	<li>Find a new clients.</li>
	<li>Identify and ensure customer retention needs.</li>
	<li>Enquiry customers feedback for product improvement.</li>
	<li>Review and benchmarking internal products and pricing to stay competitive in the same business peers.</li>
	<li>Maintain strong relationships with key decision makers and users within an organization.</li>
	<li>Arrange prospective clients for presentation and demo sessions.</li>
	<li>Make product and price proposal for prospective client.</li>
</ul>

IT Business Consultant | IT Sales

Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

Identify and manage project opportunities and leads.

Identify and manage customer requirement and perform assessment.

Manage pipeline and handling sales process.

Manage customer sales cycles from initiation until close deal and sales engagement (PO/Contract).

Develop Costing for Project PCA &amp; CPC.

Perform SDHO for Sales Delivery Hand Over.

Support for Costing Change CPC.

IT Sales Solution

PT. Indocyber Global Teknologi, an integrated information and technology system provider, dedicated to delivering highly effective solutions in the field of Information Systems. Our core business focuses on information technology services, digital marketing and IT infrastructure. 

PT. Indocyber Global Teknologi started with only 10 (ten) personnel, currently, after years of experience, we are supported by more than 200 consultants and developers.

PT. Indocyber Global Teknologi

<ul>
	<li>Memberikan dukungan administrasi kepada tim sales dan account management.</li>
	<li>Menyiapkan dokumen penawaran, quotation, kontrak, dan dokumen pendukung lainnya.</li>
	<li>Mengelola database pelanggan serta memastikan data selalu ter-update dengan baik.</li>
	<li>Membuat laporan aktivitas sales dan laporan administrasi secara berkala.</li>
	<li>Menjadwalkan meeting serta membantu proses follow up kepada klien.</li>
	<li>Berkoordinasi dengan klien dan tim internal terkait kebutuhan bisnis maupun proyek.</li>
	<li>Melakukan kunjungan ke klien bersama tim sales apabila diperlukan.</li>
	<li>Membantu proses administrasi tender, pengadaan, dan kebutuhan operasional bisnis lainnya.</li>
	<li>Menjaga komunikasi yang baik dengan pelanggan serta membantu memberikan respon yang cepat terhadap kebutuhan klien.</li>
</ul>

IT Sales Support

CARE Technologies is a leading insurance technology company and one of the pioneers in Indonesia to develop and launch both desktop-based and web-based applications specifically designed for the General Insurance industry.

Established on February 20, 2006, and headquartered in Tebet, South Jakarta, CARE Technologies has been committed to delivering innovative and reliable technology solutions that support the digital transformation of insurance businesses. In 2010, CARE Technologies became one of the first companies in Indonesia to introduce an Enterprise General Insurance Application, a platform that continues to evolve and support the growing needs of the insurance industry.

With a team of more than 180 highly skilled professionals, including IT Consultants, Business Analysts, Project Managers, and Software Developers, CARE Technologies continuously delivers leading solutions and services to our clients.

Today, CARE Technologies serves the majority of General Insurance companies in Indonesia, with approximately 80% of the market utilizing CARE solutions. Our international footprint continues to expand, with successful implementations and clients across Thailand, the Philippines, Vietnam, Taiwan, and Guam.
 

CARE Technologies

IT Customer Support role is responsible for providing technical assistance and support to customers regarding software applications, systems, and IT-related issues. The role ensures that customer inquiries and technical problems are resolved efficiently while maintaining high levels of customer satisfaction.

Key Performance Indicators (KPI)

<ul>
	<li>Ticket resolution time.</li>
	<li>Customer satisfaction score.</li>
	<li>SLA compliance rate.</li>
	<li>Number of issues resolved.</li>
	<li>Quality and accuracy of support documentation.</li>
</ul>

Customer Support

<ol>
	<li>Respond to customer inquiries via phone, email, ticketing system, or chat.</li>
	<li>Provide first-level technical support for software, hardware, and network-related issues.</li>
	<li>Assist customers in troubleshooting and resolving system/application problems.</li>
	<li>Guide users through step-by-step solutions and system usage procedures.</li>
</ol>

System and Application Support

<ol>
	<li>Support users in operating company applications and systems.</li>
	<li>Perform basic system configuration and user account management.</li>
	<li>Assist with application testing and validation after issue resolution.</li>
	<li>Provide user training and guidance when required.</li>
</ol>

Documentation and Reporting

<ol>
	<li>Maintain accurate records of customer interactions and issue resolutions.</li>
	<li>Create and update user guides, FAQs, and support documentation.</li>
	<li>Prepare periodic reports on support activities and issue trends.</li>
</ol>

Service Quality Improvement

<ul>
	<li>Identify recurring issues and recommend preventive solutions.</li>
	<li>Collaborate with development and infrastructure teams to improve system performance.</li>
	<li>Ensure compliance with Service Level Agreements (SLA).</li>
</ul>

Senior IT Customer Support

KPS Alarms started in 1990 with humble roots, Kirk (President) had a big dream to protect and enhance lives while growing KPS Alarms into one Californias largest Fire, Security, and Technology service providers. Adding on to the growth... In 2011, KPS Fire Sprinklers was launched. Since then, our founder and CEO has helped shape our results-driven culture for both companies, leading KPS Alarm to CEPro 100's #5 by volume on the top 100 list of national integrators.  This dream of protecting and enhancing lives continues with our dedicated team of professionals.  Together, they make it happen for thousands of valued customers. 

T

KPS Alarms, Inc

KPS Alarms is seeking a professional and dependable contractor for the position of Remote Customer Service Representative to join our team. The ideal candidate will have excellent phone communication skills, strong de-escalation abilities, accurate typing skills, and the ability to effectively multitask in a fast-paced environment. This position plays a key role in supporting customers, resolving concerns, and maintaining a high level of customer satisfaction.

 

<ul>
	<li>Answer inbound customer calls professionally and efficiently</li>
	<li>Provide exceptional customer service while maintaining a positive attitude</li>
	<li>De-escalate customer concerns and resolve issues calmly and effectively</li>
	<li>Accurately document customer interactions and account activity</li>
	<li>Manage multiple systems and tasks simultaneously while on active calls</li>
	<li>Communicate clearly with customers regarding services, scheduling, and account information</li>
	<li>Maintain confidentiality and professionalism at all times</li>
	<li>Follow company procedures and customer service standards</li>
	<li>Collaborate with team members and management to improve customer experienc</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action

Hiring employees that can accurately follow written steps and processes ensures two things--consistent output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Written)

This test unit measures the ability to listen, understand, and follow a set of spoken instructions and remember the important details for implementation

Hiring employees that can accurately follow steps and processes dictated verbally ensures two things--same output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Verbal)

This measures the ability to grasp and comprehend fully and completely, explicit and implicit information of spoken communication/information.

Kalibrr Job Search