About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

Job description

About the Role:

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan and Idul Fitri. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

 

Responsibilities:

<ul>
	<li>Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).</li>
	<li>Handle and resolve customer complaints regarding product issues, returns, and exchanges.</li>
	<li>Manage and track orders to ensure timely delivery and address any order discrepancies.</li>
	<li>Collaborate with the logistics team to address shipping issues and provide updates to customers.</li>
	<li>Maintain accurate records of customer interactions, transactions, comments, and complaints.</li>
	<li>Prepare and submit regular reports on customer interactions, feedback, and issues.</li>
	<li>Monitor and respond to customer reviews and feedback on multiple platforms.</li>
	<li>Provide comprehensive information about products, services, and policies to customers.</li>
	<li>Continuously improve service procedures, policies, and standards based on customer feedback.</li>
</ul>

Customer Service

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Passionate about communication, detail-oriented, and fluent in English? 
If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for assigning mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

<ul>
	<li>Quality check online reports &amp; surveys according to set service standards</li>
	<li>Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations &amp; surveys</li>
	<li>Respond to shopper / auditor email enquiries</li>
	<li>Assist in assigning &amp; calling shoppers / auditors in Americas / Europe region</li>
</ul>

PT Caelora Global Investama adalah perusahaan yang bergerak di bidang jasa non perbankan, berfokus pada pemberian layanan yang inovatif, efisien, dan berorientasi pada kepuasan pelanggan.
Kami hadir untuk menjadi mitra strategis dalam menghadirkan solusi bisnis yang profesional, terpercaya, dan berintegritas tinggi.
Dengan tim yang kompeten serta komitmen terhadap kualitas, PT Caelora Global Investama terus berupaya menciptakan nilai tambah bagi klien dan mitra kerja di berbagai sektor industri.

PT CAELORA GLOBAL INVESTAMA

Kami sedang mencari seorang Customer Relation Officer yang berorientasi pada pelayanan dan mampu membangun hubungan jangka panjang dengan pelanggan. 
Peran ini penting dalam menjaga kepuasan pelanggan, menangani keluhan dengan empati, serta memastikan pengalaman pelanggan yang positif terhadap produk dan layanan kami.

Customer relation

English 1 (Previously EF English First) SWARA Group opened its first franchise center in Pluit, North Jakarta in 1997. 27 years later, English 1 Swara continues to be the largest group in the Greater Jakarta region, having 19 Centers in the city and its surrounding area. We currently have 9 Centers in the capital city of Jakarta, 6 in the thriving suburb of Tangerang, 4 in the satellite city of Bogor, and 1 in Depok. With a dynamic and expanding team, we established our own Head Office in Tangerang area to help support our English 1 Centers in continuing to grow as the leading provider of English language education in Indonesia.

English 1 Swara Group

<ul>
	<li>Menjalin hubungan yang baik dengan guru, siswa, dan orang tua siswa.</li>
	<li>Melakukan komunikasi dengan guru kelas untuk membahas perkembangan siswa.</li>
	<li>Menginformasikan dan mengkomunikasikan mengenai semua hal yang berhubungan dengan siswa ke orang tua (kehadiran siswa, hari libur center, pergantian / perubahan jadwal, dll).</li>
	<li>Menginformasikan dan mengingatkan orang tua siswa untuk melakukan pembayaran level berikutnya.</li>
	<li>Mencapai target bulanan yang sudah ditentukan oleh Perusahaan.</li>
</ul>

Customer Relation Officer

MileApp, an Indonesia-based SaaS company, specializes in field workforce management solutions for leading enterprises, including Unilever, P&G, and Philip Morris. Trusted by over 50,000 users, MileApp powers the execution of more than 1 million field jobs every month. Since its inception in 2017, MileApp has achieved an impressive 100x revenue growth—entirely through organic expansion.

MileApp

• Serving as the first point of contact for customers seeking IT technical or functional assistance and determining the best solution based on the issue and details provided by customers

• Monitor service management tools/ticketing system and administration, and proactively manage the day-to-day issues

• Track the progress of resolution and provide regular updates for follow-up actions and incident status

• Determine the actions required to resolve operational/product problems, escalating as required to minimize the impact on individual users and the organization

• Work with internal teams to ensure issues are actioned and communicated in a timely manner, including service outages/escalated issues and opportunities

IT Customer Support

SOUVIA (PT GEMA MULIA SEMESTA) established in 2018, a company that provides seminar kit packages, goodiebag packages, gift sets for events such as seminars, training, workshops, meetings, conventions, gatherings, anniversary, product launches, etc. SOUVIA has become the market leader for merchandise and promotional gifts in Indonesia and has been trusted by 25 of the total 34 Ministries in Indonesia and other institutions as a partner who provides for merchandise and promotional products. We have also served more than 3,000 clients from the private sector in Indonesia wich provides promotional gifts since 2018. We distributed more than 5 million pcs of products per year. We are also trusted by start ups such as Ruangguru.

SOUVIA has young people who have experience from start ups, national manufacturing companies, and multinational companies. In HR management, we use technology for monitoring such as HRIS-Kantorku, and a real time monitoring system for performance through an online dashboard. Our corporate culture prioritizes data driven decision making, and has Compassion as our corporate value with 5 core values as our pillars : care, integrity, nurture, teamwork, and achievement. We observe that the market leader for promotional products in Indonesia is still moving conventionally, so we want to transform into a provider of promotional products for corporate gifts and advertising specialty in Indonesia by prioritizing technology and automation.

PT Gema Mulia Semesta (SOUVIA)

<ul>
	<li>Bertanggung jawab dalam mengumpulkan dan mengelola testimoni dari customer, sebagai bagian dari strategi kepuasan pelanggan dan bahan promosi.</li>
	<li>Menerima dan mencatat aduan customer secara detail dalam sistem yang digunakan oleh perusahaan, termasuk informasi pelanggan, masalah yang dihadapi, dan waktu penerimaan aduan.</li>
	<li>Menyediakan solusi konkret kepada customer sesuai dengan kebijakan perusahaan, termasuk kompensasi jika diperlukan.</li>
	<li>Berkoordinasi dengan manajemen untuk mencegah masalah serupa terjadi di masa depan, serta memberikan rekomendasi perbaikan jika diperlukan.</li>
	<li>Melakukan panggilan dingin (cold calls) untuk menghubungi customer dan mendapatkan wawasan terkait kepuasan customer, potensi kebutuhan produk baru, dan peluang bisnis lainnya.</li>
	<li>Menyusun laporan bulanan yang merangkum jumlah aduan yang diterima, jenis aduan, tindakan yang telah diambil, dan tingkat kepuasan customer setelah penyelesaian.</li>
</ul>

Customer Relations Paid Internship

Odoo is a Belgium-based company with 19 offices and over 4,800+ employees worldwide. With a mission to improve efficiency and performance for every business, Odoo offers an all-in-one open-source software that includes 80+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. Flexible for businesses of all sizes and industries, and with prices 3x more affordable than traditional competitors (like SAP and Microsoft), Odoo has become the go-to choice for business owners in Indonesia!

Odoo

You'll be managing accounts for our Customer Success Team Indirect (CSTI); responsible for our existing partner's customer subscription renewals, retention &amp; satisfaction. 

You'll be handling your own portfolio within the Indonesia region (ranging from a small independent store to a large scale manufacturing company etc.) using Odoo as a software solution for their business processes.

The companies you'll be in touch with are resellers ('Official Partners') of Odoo. Your job will be to analyse and detect existing pain points in the management software of your customers and provide or up-sell Odoo solutions to improve their efficiency and to ensure a smooth collaboration between all parties involved.

You'll be working in a small, fun and young team with a 'play hard, work hard' mindset. 
 

Your responsibilities include:

<ul>
	<li>Contacting and developing resellers of Odoo</li>
	<li>Acting as the key interface between the customer and all relevant divisions</li>
	<li>Build long term relationships with Odoo partners customer (growth)</li>
	<li>Excel in transversal sales &amp; product demonstration</li>
	<li>Main focus is 80% on sales (renewals &amp; up-sell opportunities)</li>
</ul>

Creative Thinking

Relationship Management

Persuasion and Negotiation

Sales and Marketing Knowledge

Interpersonal Skills

Communication Skills

Account Management

Customer Success Team Indirect

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh. </li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ol>

Customer Service Branch Depok

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

 

Overview

Are you ready to lead the growth journey of millions of customers? 🚀

We’re searching for a visionary VP of Customer Growth — an Astronaut who will define and execute strategies that maximize customer value, strengthen retention, and unlock new growth opportunities. As a people leader and strategic problem-solver, you’ll architect the customer journey, drive adoption and engagement, and inspire teams to deliver exceptional customer outcomes at scale.

 

Job Description

As our Astronaut, you will:

<ul>
	<li>Define and execute end-to-end customer growth strategies, driving acquisition, adoption, retention, and advocacy.</li>
	<li>Lead marketing initiatives that build brand awareness, generate demand, and accelerate customer acquisition.</li>
	<li>Deliver sustainable revenue growth by optimizing costs, processes, and brand impact.</li>
	<li>Leverage customer insights and data to optimize the journey, identify new use cases, and influence product innovation.</li>
	<li>Monitor and analyze performance across acquisition, engagement, and retention, turning insights into actionable strategies.</li>
	<li>Establish clear KPIs and growth metrics, ensuring accountability and continuous improvement at all levels.</li>
	<li>Lead, mentor, and scale a high-performing team through hiring, coaching, and development.</li>
</ul>

VP of Customer Growth

CV Unitech Indonesia (UniTAG Store) berdiri sejak 2013 dan menjadi Perusahaan penyedia aksesoris gadget & smartphone berkualitas premium, dan kami berkomitmen memberikan pelayanan terbaik kepada seluruh pelanggan.

CV Unitech Indonesia (UniTAG Store) saat ini memiliki lebih dari 200 karyawan, memiliki 11 toko offline yang tersebar di seluruh pulau jawa, serta memiliki 28 toko online di seluruh marketplace di Indonesia.

Visi:
Menjadi perusahaan penyedia gadget dan aksesoris premium pilihan utama konsumen dengan jaringan terluas di Indonesia
yang selalu relevan dan senantiasa memberikan pelayanan terbaik dan terpercaya.

CV. Unitech Indonesia

<ul>
	<li class="text-justify">
	Lead and develop the Online Sales team (Livestream, Customer Service, and Customer Care / After Sales).
	</li>
	<li class="text-justify">
	Take ownership of KPI and revenue targets in Livestreaming &amp; Customer Service areas.
	</li>
	<li class="text-justify">
	Build strategies to improve customer experience across Livestream, Customer Service, and Customer Care.
	</li>
	<li class="text-justify">
	Manage Customer Care / After Sales team to ensure customer loyalty, retention, and satisfaction.
	</li>
	<li class="text-justify">
	Oversee and manage Livestream Hosts as a key customer acquisition &amp; direct sales channel.
	</li>
	<li class="text-justify">
	Act as the main liaison to strengthen customer interactions through digital/virtual events.
	</li>
	<li class="text-justify">
	Analyze customer satisfaction and needs (via surveys) to drive service improvement.
	</li>
	<li class="text-justify">
	Collaborate with Marketing, Sales, and Product teams to unify the customer journey.
	</li>
	<li class="text-justify">
	Prepare reports and provide strategic recommendations to management (NPS, CSAT, Retention, Livestream Revenue).
	</li>
</ul>

Livestream & Customer Online Manager

<ul>
	<li>Memanage Repeat Order Data Konsumen.</li>
	<li>Menawarkan kembali kepada Konsumen yang pernah melakukan pembiayaan.</li>
	<li>Melakukan survey kelayakan konsumen untuk kontrak motor atau mobil.</li>
	<li>Memastikan kondisi kelayakan konsumen berdasarkan analisa kredit untuk dibiayai sesuai dengan prosedur dan ketentuan yang berlaku.</li>
	<li>Bertanggung Jawab untuk kelengkapan data Calon Konsumen.</li>
</ul>

Customer Relationship Excecutive Sidoarjo

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Tangerang

Jendela is a leading apartment rental platform in Indonesia. We connect renter and apartment owner with the help of technology such as: 360 Virtual Tour and Payment processing that able to turn payment into installment up to 12x.

Nowadays We see traffic jam is getting worse everywhere in the city. It would take anywhere around 2-6 hours to commute from home to working/business place EACH DAY. The current solution offered, does not solve the problem properly. not to mention the enactment of new regulations that are very restrictive, such as odd-even rules. And for one to purchase a landed house in the middle of the city, especially for the younger generation, is now nearly impossible. If We see in this point of view, We can see that Apartment living currently provide the best solution available (and will continue to do so in the future). With its location usually strategic to business center and other essential places in town. The completeness of facilities offered on the apartment. No wonder Apartment become the most favorable solution to this problem.

Unfortunately, finding apartment may proved to be a very tough process, especially for the first timer. From the step of browsing and gathering all the information scattered on the web, contacting agent one by one, assessing whether the agent is trustable or not, up to negotiating price, and ultimately the heavy burden one must carry to pay 1 year upfront rental cost would be a big turn off for lots of people try to rent an apartment.

We believe such a pain process, should be eliminated. By putting a higher standard, and helpful advisor to help people find an Apartment suitable for their needs, and budget. We do that by connecting them with the best agent that specialized in that area, also by giving them the touch of technology like Virtual Tour where user able to virtually walk around the apartment unit, and make sure the unit their after is favorable for them. Ultimately We give people the ease to pay by monthly-base instead of heavy upfront payment. This way Jendela360 is not only saves people time, but also solving the problem with the new superior experience!

If you feel thrilled and excited reading the above description. We challenge you to join out boat with goal to revolutionize the archaic, yet lucrative property industry, together with our solid, highly passionate and dedicated team. If you think you're the right person, Let's ride together

Jendela Group

<ul>
	<li>Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.</li>
	<li>Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.</li>
	<li>Resolve tenant issues with empathy and effective problem-solving skills.</li>
	<li>Coordinate with internal teams to address maintenance, billing, or service-related concerns.</li>
	<li>Facilitate smooth communication between tenants and the property management team.</li>
	<li>Provide detailed explanations of property policies, procedures, and updates.</li>
	<li>Handle complaints or disputes with a persuasive and solution-oriented approach.</li>
	<li>Contribute to customer retention strategies by delivering excellent service.</li>
</ul>

Customer Service [Night Shift]

<ul>
	<li>Memahami keseluruhan produk BFI</li>
	<li>Memberikan pelayanan terkait produk BFI kepada calon Customer Walk In</li>
	<li>Menawarkan produk pembiayaan terhadap customer Walk In</li>
	<li>Membantu proses administrasi kebutuhan Customer Walk In terkait pengajuan</li>
</ul>

Customer Service Penempatan Solo

Bali Connect is a premium cultural tourism startup on a mission: transform how travelers experience Bali through authentic local immersion, not mass tourism.

We offer a carefully curated portfolio of travel packages—from budget-friendly explorations to exclusive signature experiences—targeting international and local travelers who seek meaning beyond sightseeing. We're currently launching our digital platform and scaling operations to serve this growing demand.

We're looking for talent to build something from the ground up: you'll shape customer experiences, develop partnerships with local communities, and help establish a brand that balances premium quality with cultural respect. This is your chance to own real impact in sustainable tourism while working with a passionate, dynamic team.


PT. Astra Dharma Wisesa

<ol>
	<li>Menyusun, menjalankan, dan mengoptimalkan kampanye digital marketing (Google Ads, Facebook, Instagram, TikTok). 
	 </li>
	<li>Mengembangkan dan mengeksekusi konten marketing (copywriting, blog posts, social media content, basic visual materials) berdasarkan ide dari Founder &amp; Tour Operations team untuk authentic storytelling. 
	 </li>
	<li>Membangun branding otentik perusahaan sebagai premium cultural tour provider. 
	 </li>
	<li>Menghasilkan qualified leads sesuai target bulanan dan menjaga efisiensi cost per lead. 
	 </li>
	<li>Berkolaborasi dengan tim Tour Operations untuk memastikan pengalaman pelanggan yang konsisten dan berkualitas.</li>
</ol>

Kalibrr Job Search

Customer Service

Customer Service

Customer relation

Customer Relation Officer

IT Customer Support

Customer Relations Paid Internship

Customer Success Team Indirect

Customer Service Branch Depok

VP of Customer Growth

Livestream & Customer Online Manager

Customer Relationship Excecutive Sidoarjo

Customer Service Branch Tangerang

Customer Service [Night Shift]

Customer Service Penempatan Solo

DIGITAL MARKETING & CUSTOMER ACQUISITION SPECIALIST