Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Job Description:

<ul>
	<li>Handle pre-sales and after-sales inquiries via call and email</li>
	<li>Manage customer inquiries, consultation request, order tracking, and complaints</li>
	<li>Ensure service quality meets SLA/KPI targets</li>
	<li>Communicate clearly and professionally in every interaction</li>
</ul>

Customer Service

Jendela Group is a property and asset management company specializing in property development, marketing, and integrated management services. The company is committed to delivering professional, transparent, and results-driven solutions for property owners, investors, and tenants.

With a strong focus on innovation and market-driven strategies, Jendela Group aims to maximize asset value while ensuring operational excellence and long-term sustainability. Supported by a dedicated and experienced team, the company continues to build trusted partnerships and create meaningful value in the property industry.

Jendela Group operates through several business lines, including Jendela360, Weltown, CariProperti, and Properti BU, each designed to address different segments of the property market and provide comprehensive end-to-end property solutions.

Jendela Group

<ul>
	<li>Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.</li>
	<li>Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.</li>
	<li>Resolve tenant issues with empathy and effective problem-solving skills.</li>
	<li>Coordinate with internal teams to address maintenance, billing, or service-related concerns.</li>
	<li>Facilitate smooth communication between tenants and the property management team.</li>
	<li>Provide detailed explanations of property policies, procedures, and updates.</li>
	<li>Handle complaints or disputes with a persuasive and solution-oriented approach.</li>
	<li>Contribute to customer retention strategies by delivering excellent service.</li>
</ul>

Customer Solutions Analyst

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ul>

Customer Service Gianyar

<ol>
	<li>Pria/Wanita maks 30 tahun</li>
	<li>Minimal Pendidikan D3/S1 Semua Jurusan</li>
	<li>Suka Pekerjaan Lapangan</li>
	<li>Berpengalaman di bidang marketing lebih disukai</li>
	<li>Terbuka untuk Fresh Graduate</li>
	<li>Memliki kemampuan berkomunikasi dan bernegosiasi</li>
	<li>Memiliki kemampuan analisa yang baik</li>
	<li>Memiliki kendaran pribadi dan SIM C/A Aktif</li>
	<li>Penempatan Sidoarjo Waru</li>
</ol>

Customer Relationship Executive Sidoarjo

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Tangerang

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

The Senior Lead Customer Experience is responsible for leading end-to-end customer experience strategy to reduce complaints, improve service quality, and support sustainable business growth. This role drives cross functional collaboration across Retail and Logistics (supply chain), strengthens service culture, and leads CX automation initiatives.

<ul>
	<li>Develop and execute strategies to reduce complaints while supporting business growth.</li>
	<li>Analyze customer journeys and case trends to identify root causes and implement preventive solutions.</li>
	<li>Monitor daily CX operations to ensure scheduling alignment, productivity, and proper backlog management.</li>
	<li>Ensure operational issues and case surges are handled effectively and timely.</li>
	<li>Monitor and analyze key CX metrics (complaint rate, resolution time, backlog, CSAT, etc.).</li>
	<li>Prepare and release regular CX performance reports to management and stakeholders.</li>
	<li>Conduct regular meetings with internal teams and stakeholders (Commercial, Hub, Product Quality, etc.) to review issues and improvement plans.</li>
	<li>Take direct leadership in handling critical complaints, including on-ground coordination when necessary.</li>
	<li>Lead CX automation initiatives to improve efficiency and scalability.</li>
	<li>Drive the development and implementation of AI-based customer service agents.</li>
	<li>Lead and develop the CX team through hiring, goal setting, coaching, and performance evaluation.</li>
	<li>Build a strong customer-centric service culture across the organization.</li>
</ul>

Senior Lead Customer Experience

English 1 (Previously EF English First) SWARA Group opened its first franchise center in Pluit, North Jakarta in 1997. 27 years later, English 1 Swara continues to be the largest group in the Greater Jakarta region, having 19 Centers in the city and its surrounding area. We currently have 9 Centers in the capital city of Jakarta, 6 in the thriving suburb of Tangerang, 4 in the satellite city of Bogor, and 1 in Depok. With a dynamic and expanding team, we established our own Head Office in Tangerang area to help support our English 1 Centers in continuing to grow as the leading provider of English language education in Indonesia.

English 1 Swara Group

<ul>
	<li>Melakukan follow-up secara aktif terhadap calon siswa/ Orang tua melalui Call, dan Walk-in.</li>
	<li>Melakukan konsultasi kepada calon siswa/orang tua untuk memahami kebutuhan belajar mereka.</li>
	<li>Bekerja sama dengan tim akademik dan marketing untuk mencapai target center.</li>
	<li>Memberikan pengalaman belajar terbaik kepada murid dan orang tua murid selama kursus di EF center.</li>
	<li>Membangun dan menjaga hubungan baik dengan calon siswa serta pelanggan existing.</li>
	<li>Menjelaskan program, metode pengajaran, dan keunggulan English 1 dengan jelas dan persuasif.</li>
</ul>

Placement Jakarta :

<ul>
	<li>AEON Mall Tanjung Barat</li>
	<li>Tanjung Duren</li>
	<li>Green Sedayu Mall</li>
	<li>Pantai Indah Kapuk</li>
</ul>

Placement Bogor &amp; Depok :

<ul>
	<li>Taman Yasmin</li>
	<li>Pajajaran</li>
	<li>AEON Mall Sentul</li>
	<li>Cibinong</li>
	<li>Cinere, Depok</li>
</ul>

Customer Relation Officer Jakarta & Bogor Area

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

Sebagai Customer Loyalty &amp; Engagement Specialist, kamu akan menjadi penggerak utama dalam membangun hubungan jangka panjang dengan pelanggan Gramedia Jalma. Selain mengoperasi Customer Service Desk, tanggung jawabmu melampaui layanan langsung, seperti merancang dan menjalankan program loyalitas pelanggan lintas kanal (offline dan online).

 

Mulai dari pembuatan newsletter, pengelolaan WhatsApp broadcast, hingga penyusunan strategi remarketing berbasis data pelanggan, kamu akan memastikan pelanggan merasa terhubung, dihargai, dan terus kembali berinteraksi dengan toko. Peran ini bekerja erat dengan Store Experience Coordinator dan Communication Strategist untuk memastikan setiap inisiatif engagement selaras dengan narasi brand dan Gramedia Jalma.

 

Key Responsibilities:

Customer Engagement &amp; Loyalty Programme Development

<ul>
	<li>Merancang dan mengimplementasikan program loyalitas pelanggan (poin, member privilege, event eksklusif), yang dapat mendorong customer engagement kepada brand.</li>
	<li>Menyusun newsletter, pesan WhatsApp, atau pengumuman program yang menarik dan relevan.</li>
	<li>Berkoordinasi dengan Store Experience Coordinator dan Communication Strategist dalam eksekusi program yang sesuai brand.</li>
</ul>

 

 

Customer Data &amp; Insight Management:

<ul>
	<li>Mengumpulkan dan menganalisis data pelanggan (frekuensi kunjungan, kategori pembelian, engagement rate).</li>
	<li>Mengelola database pelanggan untuk memastikan segmentasi dan personalisasi komunikasi berjalan efektif.</li>
	<li>Mengidentifikasi tren perilaku pelanggan untuk menyusun strategi remarketing dan peningkatan kunjungan ulang.</li>
	<li>Membuat laporan bulanan tentang hasil program loyalitas dan rekomendasi pengembangan strategi pelanggan.</li>
</ul>

 

 

Customer Service Excellence:

<ul>
	<li>Menjadi wajah brand dalam memberikan layanan pelanggan yang ramah, informatif, dan solutif baik untuk pelanggan offline maupun online.</li>
	<li>Menangani pertanyaan, saran, dan keluhan pelanggan secara profesional melalui berbagai kanal: langsung di toko, WhatsApp Business, dan Direct Messages (Instagram atau platform digital lainnya).</li>
	<li>Menindaklanjuti setiap pertanyaan atau komplain dengan cepat, akurat, dan sesuai standar brand.</li>
	<li>Memberikan asistensi untuk transaksi online, termasuk membantu pelanggan memahami alur pembelian, status pesanan, metode pembayaran, atau kendala teknis.</li>
	<li>Bekerja sama dengan tim operasional dan tim komunikasi untuk memastikan informasi yang diberikan konsisten, jelas, dan sesuai brand voice.</li>
</ul>

Customer Loyalty & Engagement Specialist Gramedia Jalma Semarang

Customer Loyalty & Engagement Specialist Gramedia Jalma Melawai

About the Role

As a Customer Growth &amp; Marketing Excellence Senior Associate, you will act as the operational backbone of the Customer Growth &amp; Marketing (CGM) organization. Your mission is to streamline ways of working, build clear guardrails, and improve operational effectiveness across teams. This role focuses on creating structure, reducing ambiguity, and enabling teams to execute faster and smarter through better processes and smarter systems.

If you love turning messy workflows into clear systems, aligning stakeholders, and driving operational excellence behind the scenes — this role is for you.

 

What You’ll Do

Process &amp; Operational Excellence

<ul>
	<li>Map, evaluate, and improve operational workflows to increase efficiency and reduce operational friction</li>
	<li>Develop, standardize, and maintain SOPs and playbooks across CGM initiatives</li>
	<li>Establish clear guardrails and governance (e.g., campaign placements, homepage banners, prioritization rules)</li>
</ul>

 

Automation &amp; Risk Prevention

<ul>
	<li>Identify manual, repetitive, or error-prone processes and drive automation initiatives primarily act as the Project Manager</li>
	<li>Work closely with Product, Tech, and Operations teams to improve system capabilities and reduce operational risk</li>
	<li>Anticipate execution bottlenecks and design preventive solutions</li>
</ul>

 

Stakeholder Alignment &amp; Enablement

<ul>
	<li>Partner with cross-functional stakeholders (Marketing, Ops, Product, Commercial, etc.) to align on processes and execution standards</li>
	<li>Translate strategic business needs into clear, structured operational processes (in non-technical language)</li>
	<li>Act as an internal consultant to drive buy-in and ensure adoption of new processes and tools</li>
</ul>

 

Continuous Improvement

<ul>
	<li>Track process effectiveness and recommend improvements based on data and feedback</li>
	<li>Build scalable frameworks that support CGM growth without increasing operational complexity</li>
</ul>

Customer Growth & Marketing Excellence Senior Associate [PMO]

Perkembangan perbankan syariah yang tumbuh cukup pesat dalam beberapa tahun terakhir menunjukkan minat masyarakat mengenai ekonomi syariah semakin bertambah. Untuk memenuhi kebutuhan nasabah akan layanan syariah, maka PT Bank BCA Syariah  beroperasi dalam rangka mewujudkan Visi dan Misi BCA Syariah, berbagai produk funding, jasa dan pembiayaan telah dikembangkan dan dipasarkan kepada masyarakat. Untuk pengembangan bisnis kedepan yang akan menunjang ekspansi usaha PT Bank BCA Syariah, kami memberikan kesempatan kepada tenaga muda yang berpotensi dan mengembangkan diri untuk berkarir dengan BCA Syariah.

PT. Bank BCA Syariah

Customer Service

<ul>
	<li>Mendukung pemasaran produk (dana, jasa dan produk lainnya) dengan menawarkan alternatif produk yang tepat, sesuai dengan kebutuhan nasabah.</li>
	<li>Memberikan pelayanan yang berkualitas kepada nasabah yang datang ke cabang sesuai dengan ketentuan dan prosedur.</li>
	<li>Menggali kebutuhan nasabah.</li>
	<li>Memberikan informasi/penjelasan yang terkini kepada nasabah/non nasabah.</li>
	<li>Menerima dan memproses permohonan : pembukaan dan penutupan rekening. pemberian/pencabutan fasilitas, perubahan data nasabah dan data rekening, dan layanan jasa bank lainnya.</li>
	<li>Melakukan cross selling produk dan jasa.</li>
	<li>Melayani pertanyaan saldo dan mutasi rekening nasabah yang datang ke cabang.</li>
	<li>Melayani pencetakan transaksi/pengambilan buku Cek/BG, warkat tolakan kliring, rekening koran, dan hal-hal lain yang berhubungan dengan kepentingan nasabah.</li>
	<li>Membuat jurnal manual atas transaksi yang terjadi di Customer Service.</li>
	<li>Menangani dan menindaklanjuti keluhan/pengaduan nasabah.</li>
</ul>

Teller

<ul>
	<li>Melayani transaksi operasional Front Office sesuai dengan ketentuan dan prosedur</li>
	<li>Memproses transaksi yang diterima berdasarkan ketentuan dan prosedur Bank Syariah</li>
	<li>Melakukan penyelesaian atas transaksi Communication Time Out (CTO) atau off line</li>
	<li>Mengelola pengadaan uang tunai dalam cash box sesuai dengan limit teller</li>
	<li>Melakukan balancing akhir hari Teller sesuai dengan ketentuan prosedur bank</li>
	<li>Menyelesaikan selisih yang terjadi pada hari yang sama</li>
	<li>Melakukan cross selling produk dan jasa.</li>
	<li>Melaksanakan kegiatan operasional front office lainnya sesuai dengan program kerja , ketentuan dan prosedur Bank Syariah</li>
</ul>

Disclaimer

"Hanya kandidat terpilih (memenuhi kualifikasi) yang akan di proses lebih lanjut. Jika dalam 30 hari setelah pengiriman lamaran tidak ada kabar dari kami, maka lamaran dianggap belum memenuhi kualifikasi saat ini"

Frontliner Teller dan Customer Service [Area Jabodetabek, Palembang, Medan, Bandung, Yogyakarta, Semarang, Solo dan Surabaya]

GTech is a global digital technology enabler providing integrated digital solutions across multiple industries. Our platforms cover omnichannel commerce digitalization, DTC commerce transformation, FinTech, Customer Relationship Management, and supply chain digitalization.

As part of the GTech group, our entities include PT GTech Digital Asia, PT Mapclub Digital Asia, PT GPay Digital Asia, PT Speedwork Solusi Utama, and PT GClub Digital Asia

GTech Group

<ul>
	<li>Provide legal guidance on corporate, commercial, and regulatory matters within the tire or mining industry.</li>
	<li>Draft, review, and negotiate contracts, agreements, and other legal documents.</li>
	<li>Ensure compliance with local, national, and international laws and regulations.</li>
	<li>Manage legal risks related to business operations and transactions.</li>
	<li>Advise management on legal implications of business decisions and strategies.</li>
	<li>Represent the company in legal matters, including disputes and litigation.</li>
	<li>Work closely with internal teams (e.g., HR, finance, operations) to ensure legal compliance across departments.</li>
	<li>Keep up to date with industry-specific legal trends, regulations, and best practices</li>
</ul>

Legal Counsel | GTech Group

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

<ul>
	<li>Procurement Strategy &amp; Planning: Develop and execute procurement strategies for import and local purchases, aligning with business goals and supply chain needs.</li>
	<li>Vendor Management &amp; Negotiation: Identify, evaluate, and negotiate with suppliers to secure the best commercial terms, quality standards, and long-term partnerships.</li>
	<li>Import &amp; Local Sourcing Operations: Oversee import documentation (PI, LC, BL, COO, etc.) and coordinate with customs, forwarders, and local vendors to ensure timely delivery.</li>
	<li>Cost Efficiency &amp; Compliance: Control procurement budgets, monitor price fluctuations, and ensure compliance with company policies, trade regulations, and tax documentation (e.g., PPh 22, VAT).</li>
	<li>Cross-Department Collaboration: Work closely with Finance, Warehouse, and Operations teams to ensure accurate forecasting, payment terms, and inventory optimization.</li>
	<li>Data, Systems &amp; Reporting: Maintain procurement data accuracy in ERP systems and generate analytical reports for cost tracking, supplier performance, and process improvement.</li>
</ul>

Procurement Manager

Universal BPR is a community bank founded in 2003 by Kaman Siboro and Stephen Satyahadi - two individuals with more than 30 years of experience in banking sector. The bank is engaged in the provision of loan, saving and deposit to individuals and SMEs. For lending segment, the current ticket size is ranging from 100 million to 10 billion rupiah per customer.

Universal BPR group currently operates 10 branches located in 8 cities of Indonesia.

Universal BPR is registered and regulated by OJK (financial services authority) and is a member of LPS (deposit insurance)

MISSION STATEMENT
To become a bank that focuses on improving the quality of life of the community with integrity, respect and continuous improvement.

MOTTO
Fast, Safe, Caring

Bank Universal BPR

<ul>
	<li>To achieve funding products sales target (i.e. savings &amp; time deposit)</li>
	<li>Maintain good relationship with customers</li>
	<li>Increase market share and portfolio</li>
	<li>Provide service excellence to customers</li>
	<li>New customer acquisition</li>
</ul>

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