Customer Relationship Management Intern
AstraPay
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 8 days ago and deadline of application is on 8 Oct
Recruiter was hiring a day ago
2026-07-09T04:51:31.691812+00:002026-10-08T17:00:00+00:00Job Description
- Assist in preparing, executing, and monitoring CRM campaigns through MoEngage across Push Notifications, Email, and WhatsApp channels.
- Support user segmentation based on campaign objectives and business unit requirements.
- Conduct quality assurance (QA) checks on campaigns prior to launch to ensure accuracy and functionality.
- Monitor campaign performance and prepare reports with basic insights using key metrics such as Delivery Rate, Open Rate, Click-Through Rate (CTR), and Conversion Rate.
- Prepare presentation materials, maintain documentation, record Meeting Minutes (MoM), and follow up on action items.
- Assist in conducting basic analyses of user behavior and campaign effectiveness to support data-driven decision-making.
- Support the development and execution of CRM initiatives aimed at improving customer engagement, first-time transactions, repeat transactions, and customer retention.
Minimum Qualifications
- Currently pursuing a Bachelor's degree (minimum 6th semester) or a fresh graduate in Information Systems, Computer Science, Data Science, Management, Digital Business, or other related fields.
- Have experience in CRM, Digital Marketing, or related areas.
- Possess strong analytical skills and are comfortable working with data.
- Detail-oriented, meticulous, and demonstrate strong problem-solving abilities.
- Have good communication and coordination skills to collaborate effectively with cross-functional stakeholders.
- Possess strong time management skills and the ability to manage multiple tasks simultaneously.
- Fast learner with the ability to quickly adapt to new tools and technologies.
- Proficiency in Microsoft Office, Google Workspace, or other project management tools is a plus.
- Willing to work in a hybrid arrangement, with 4 days Work From Office (WFO) and 1 day Work From Home (WFH) in Jakarta.
Jobs Summary
- Job Level
- Internship / OJT
- Job Category
- Sales and Marketing
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Often
- Office Address
- Astra Tower, Jalan Jenderal Sudirman, RT10/RW11, Karet Tengsin Kel., Tanah Abang, Jakarta Pusat, 10220, Indonesia
- Vacancy
- 1 opening
- Website
- https://www.astrapay.com/
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About AstraPay
PT Astra Digital Arta, also known as AstraPay is part of Astra International. AstraPay available to support current digital transactions trends for Indonesian people.
AstraPay mobile application provides range of digital transactions supporting daily needs, from electricity bill, BPJS, to health insurance payment.
Enjoy every convenience of digital transaction with AstraPay. Available on Google Play Store http://ap.money/pakaiAP