FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

FIFGROUP

PT Astra Digital Arta, also known as AstraPay is part of Astra International. AstraPay available to support current digital transactions trends for Indonesian people.

AstraPay mobile application provides range of digital transactions supporting daily needs, from electricity bill, BPJS, to health insurance payment.

Enjoy every convenience of digital transaction with AstraPay. Available on Google Play Store http://ap.money/pakaiAP

AstraPay

1. Campaign &amp; Promotion Operation

<ul>
	<li>Execute and monitor marketing campaigns and promotional activities.</li>
	<li>Evaluate campaign performance, prepare reports, and recommend improvements.</li>
</ul>

2. Merchant Operation (especially: SMEs Merchants)

<ul>
	<li>Support merchant acquisition, onboarding, and activation through tailored marketing initiatives such as exclusive campaigns, workshops, or engagement programs.</li>
	<li>Strengthen merchant growth and engagement to ensure a sustainable and active ecosystem.</li>
	<li>Develop merchant segmentation to identify growth opportunities and provide value-added services.</li>
	<li>Monitor and evaluate merchant engagement metrics to ensure continuous improvement.</li>
</ul>

3. Data &amp; Performance Analysis

<ul>
	<li>Collect and analyze data to measure campaign and merchant performance.</li>
	<li>Build reports and visualizations to track key metrics and evaluate performance for operational enhancement.</li>
	<li>Stay updated on best practices in marketing operations and merchant engagement.</li>
</ul>

Marketing Operation & Services Analyst

DataOn, leading South-East Asian Human Resource Information System Provider, operating out of South Tangerang, Indonesia and has been operating since 1999 and obtained ISO 9001: 2015 certification audited by llyods International, and the security of our applications complies with OWASP standards. In addition, in 2022 DataOn merged with Humanica and released Workplaze as its flagship HCM solution standards. 

Join Us!

PT Indodev Niaga Internet

<ul>
	<li>Excellent communication and negotiation skills;</li>
	<li>Qualified recent graduates with demonstrated internship experience in business development or telesales are encouraged to apply</li>
	<li>Strong client-facing and presentation skills</li>
	<li>Ability to prioritize and manage multiple tasks and projects simultaneously;</li>
	<li>Bachelor's degree in Business Administration, Marketing, or related field;</li>
	<li>Experience working in the Payroll Outsourcing industry and software technology is a plus.</li>
</ul>

Software Account Manager

About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

Job description

About the Role:

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan and Idul Fitri. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

 

Responsibilities:

<ul>
	<li>Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).</li>
	<li>Handle and resolve customer complaints regarding product issues, returns, and exchanges.</li>
	<li>Manage and track orders to ensure timely delivery and address any order discrepancies.</li>
	<li>Collaborate with the logistics team to address shipping issues and provide updates to customers.</li>
	<li>Maintain accurate records of customer interactions, transactions, comments, and complaints.</li>
	<li>Prepare and submit regular reports on customer interactions, feedback, and issues.</li>
	<li>Monitor and respond to customer reviews and feedback on multiple platforms.</li>
	<li>Provide comprehensive information about products, services, and policies to customers.</li>
	<li>Continuously improve service procedures, policies, and standards based on customer feedback.</li>
</ul>

Customer Service

EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

Role Objective: 
Act as the primary point of contact for students, ensuring excellent service quality, fostering strong relationships, and guiding them through their learning journey. This role involves managing student accounts, providing personalized course consultations, and driving retention through renewals and engagement initiatives.

Key Responsibilities:

<ul>
	<li>Serve as a dedicated account manager for students, ensuring a smooth and fulfilling learning experience.</li>
	<li>Build and maintain strong relationships with students through regular check-ins and progress tracking.</li>
	<li>Guide students in achieving their learning goals by offering tailored course recommendations.</li>
	<li>Manage student account renewals and drive loyalty program participation.</li>
	<li>Collaborate with internal teams to enhance student satisfaction and retention.</li>
	<li>Organize and oversee engagement events at the learning center to foster a supportive community.</li>
</ul>

Service Consultant

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Passionate about communication, detail-oriented, and fluent in English? 
If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for assigning mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

<ul>
	<li>Quality check online reports &amp; surveys according to set service standards</li>
	<li>Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations &amp; surveys</li>
	<li>Respond to shopper / auditor email enquiries</li>
	<li>Assist in assigning &amp; calling shoppers / auditors in Americas / Europe region</li>
</ul>

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Customer Experience Development Analyst or in Asuransi Astra it is called Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze (to get Customer Insight), then propose, conceptualize, &amp; create programs for customer/services culture activities (such as service standards/standar layanan and service behaviour) based on Customer Insight that in line with Asuransi Astra Culture &amp; Value.

Senior Service Development Analyst

PT BCA Finance berdiri pada tahun 1981 dengan nama PT Central Sari Metropolitan Leasing Corporation (CSML). Pada awal berdirinya, pemegang saham Perusahaan adalah PT Bank Central Asia dan Japan Leasing Corporation. Saat itu Perusahaan masih memfokuskan usaha pada pembiayaan komersial, seperti pembiayaan mesin-mesin produksi, alat berat dan transportasi.

Selanjutnya pada tahun 2001 PT Central Sari Metropolitan Leasing berubah nama menjadi PT Central Sari Finance (CSF), diikuti dengan perubahan kepemilikan saham, dimana PT Bank Central Asia, Tbk (BCA) menjadi pemegang saham mayoritas, serta perubahan fokus usaha menjadi pembiayaan kendaraan bermotor, khususnya roda empat atau lebih. Terakhir, Sesuai dengan Surat Keputusan Menteri Hukum dan Hak Asasi Manusia Republik Indonesia No.C-08091 HT.01.04.TH.2005, maka per tanggal 28 Maret 2005 PT Central Sari Finance telah berubah nama menjadi PT BCA Finance.

Kini BCA Finance sendiri telah berhasil mencatatkan asset kelolaan sebesar 52 T dengan profit 1,6 T. Dengan misinya untuk menjadi perusahaan terkemuka di industri pembiayaan PT BCA Finance senantiasa melakukan perubahan dan pengembangan model bisnis untuk menjawab tantangan dan kebutuhan zaman dimana hal ini sejalan dengan tag line perusahaan yaitu solusi tepat pembiayaan anda. 

Untuk mencapai hal tersebut PT BCA Finance memiliki nila-nilai perusahaan yang senantiasa diterapkan yaitu FOCUS yang terdiri dari:

First Class Teamwork
Orientation to Quality
Customer Focus
Uncompromise Integrity
Striving for Excellence

Melalui FOCUS ini seluruh karyawan diarahkan untuk memiliki budaya kerja yang sama sehingga tercipta sebuah Tim yang solid dalam menjalankan bisnis.

Untuk SDM sendiri selain penanaman budaya perusahaan BCA Finance juga focus pada pengembangan skill dan karir karyawannya oleh karena itu kebutuhan pejabat di BCA Finance 90% diperoleh dari internal.

PT BCA Finance

<ul>
	<li>Mengelola keamanan dan kebersihan cabang nasional</li>
	<li>Mengelola pengadaan kebutuhan rumah tangga kantor pusat</li>
	<li>Mengelola gudang cabang nasional</li>
	<li>Berkoordinasi dengan user dan PIC nasional</li>
</ul>

BCA Finance tunduk pada ketentuan UU Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi berikut aturan turunan serta perubahan-perubahannya dari waktu ke waktu. Saya menyetujui data-data saya digunakan, diverifikasi, dikelola dan ditatausahakan untuk tujuan perekrutan di PT BCA Finance.

Office Service Staff

Sumber Sarana is a leading distribution and manufacture company in Indonesia, specializing in building materials with a strong focus on iron and steel products. Established in 1982, the company began its journey as a small retail store supplying a variety of construction materials such as bricks, iron wire, sand, nails, iron, and steel. Over the years, Sumber Sarana has experienced significant growth and now operates supported by an extensive distribution network across Indonesia, with a primary focus on the distribution of iron and steel products.

Our core mission is to establish ourselves as the top 1st iron and steel manufacturing and distribution company in Indonesia.
We are committed to long-term business diversification to contribute to the nation’s development and generate meaningful employment opportunities for the Indonesian community.

INTEGRITY - EMPLOYEE APPRECIATION - POSITIVE WORK CULTURE - MORE IS MORE - TOGETHERNESS

#GrowingUpWithSumberSarana

PT Sumber Sarana Putra

<ul>
	<li>Mengidentifikasi dan mengelola resiko.</li>
	<li>Melakukan pemeriksaan dan analisa data audit.</li>
	<li>Membuat pelaporan hasil audit.</li>
	<li>Mengembangkan / mengevaluasi sistem pengendalian internal.</li>
	<li>Melakukan monitoring atas perbaikan hasil audit agar sesuai dengan kebijakan dan prosedur perusahaan.</li>
</ul>

Internal Audit Staff

KB Bukopin as a trusted public company has strengthened its existence as a banking institution that delivers competitive advantage in the field of Micro, Small, Medium and Cooperative (MSMC) Business, supported by its commercial and consumer segment. The implementation of operational programs has further enhanced Bank Bukopin's public service by delivering "the bank for all payment" icon. The improvement of service quality and other innovative product development of the Bank has further built a strong relationship with the customers and its business partners across the country.
All of these intensive measures have brought KB Bukopin to a new era and geared up for sustainable growth, with one aim of delivering the best value for all the stakeholders.
As of March 31, 2021, KB Bukopin's shares were 67% owned by KB Kookmin Bank, PT Bosowa Corporindo 10.03%, the Republic of Indonesia 3.18% and the public reached 19.78%.
On February 23, 2021, after obtaining approval from the OJK on February 8, 2021, the Company, announced a change in the name and new logo of PT. Bank Bukopin, Tbk. to become PT. Bank KB Bukopin, Tbk. As Known KB Bukopin with a new tag line "Together, we are the financial stars."


PT Bank KB Bukopin Tbk

• Coordinate with relevant departments to collect Reimbursement 
Memos or Cash Advance Requests and verify that all submitted 
amounts align with supporting invoices or documentation. 
• Prepare and develop daily reports related to reimbursements, cash 
advances, and other ad ho financial projects or assignments. 
• Register and maintain accurate records of incoming memos from 
various departments or divisions for administrative and tracking 
purposes.

Finance Intern

Meditap didirikan pada tahun 2015 untuk menjawab kebutuhan pelayanan administrasi kesehatan terbaik di Indonesia. Dengan pengalaman bertahun-tahun yang telah terbukti dan dioperasikan oleh para profesional, kami berusaha memberikan layanan terbaik kepada mitra dan pengguna kami.

Vision
Menjadi perusahaan teknologi kesehatan dan kebugaran yang berpusat pada pelanggan, paling disukai dan terbesar di Indonesia. Di mana pengalaman pelanggan yang kami utamakan.

Mission
Berusaha terus menerus untuk menawarkan pengalaman kesehatan dan kesejahteraan yang paling mulus melalui sistem teknologi terintegrasi.

PT Teknologi Pamadya Analitika (Meditap)

What You'll Do:

<ul>
	<li>Support Product Development: Play a key role in bringing new features and products to life by assisting with the definition of product specifications and user stories. You'll work closely with our experienced product managers and engineering teams.</li>
	<li>Gather User Insights: Help us understand our users better by assisting with research, analyzing feedback, and identifying their needs and pain points. Your insights will directly influence our product direction.</li>
	<li>Contribute to Agile Processes: Get a firsthand look at agile methodologies by participating in planning, daily stand-ups, and review meetings. You'll see how a product team operates efficiently.</li>
	<li>Collaborate Cross-Functionally: Work alongside our design, engineering, and operations teams. You'll learn how various departments collaborate to launch successful products.</li>
	<li>Maintain Product Knowledge: Help keep our product documentation accurate and organized, becoming a valuable resource for the team.</li>
</ul>

 

 

Disclaimer:

Meditap ensures that your personal data is stored and protected in accordance with applicable regulations, including Law No. 27 of 2022 on Personal Data Protection (PDP), as well as Meditap’s internal policies regarding information security and data protection. If you wish to request the deletion of your personal data, please contact us via email at hrd(@)meditap.id

Product Intern

PT PANTJA ARTHA NIAGA adalah perusahaan yang bergerak dalam bidang Importir dan Distributor minuman, khususnya minuman beralkohol, mencakup Beer, Wine & Spirits.

PT Pantja Artha Niaga

<ul>
	<li>Melakukan audit internal perusahaan secara menyeluruh yang meliputi Operational Audit, Financial Audit, Investigation Audit, dan melakukan Compliance Test atas implementasi sistem prosedur pada setiap bagian perusahaan berdasar hasil assessment</li>
	<li>Melakukan prosedur audit lapangan berdasar audit program yang telah disusun</li>
	<li>Menyiapkan data dan dokumen yang dibutuhkan dalam proses audit</li>
	<li>Membicarakan setiap audit finding dengan tim audit secara tepat waktu</li>
	<li>Membuat kertas kerja pemeriksaan, laporan hasil pemeriksaan secara objektif, akurat, lengkap, sistematis, tepat waktu dan sesuai standard professional.</li>
	<li>Memberikan usulan rekomendasi perbaikan dari hasil audit lapangan</li>
	<li>Menindaklanjuti hasil audit dan rekomendasi perbaikan secara berkesinambungan</li>
	<li>Bertanggungjawab atas dokumentasi kertas kerja pemeriksaan, laporan hasil audit dan tindak lanjutnya</li>
</ul>

PT Surya Artha Nusantara Finance (SANF) is a financial services company in Indonesia, primarily focused on providing financing solutions for the heavy equipment and transportation sectors. SANF is a joint venture between PT Astra International Tbk, one of Indonesia's largest conglomerates, and Marubeni Corporation, a major Japanese trading company.

SANF offers a variety of financial products, including leasing, consumer financing, and factoring, to support businesses in acquiring heavy equipment, trucks, and machinery. The company plays a significant role in industries like construction, mining, agriculture, and transportation, helping businesses manage their financial needs through customized financing solutions.

Let's join our Fun, Friendly, and Continuous Growth journey!

Surya Artha Nusantara Finance

<ul>
	<li>Plan and execute internal audit engagements in accordance with the annual audit plan.</li>
	<li>Identify control gaps, risks, and opportunities for improvement (Based on SOP, Internal/External Policy &amp; Business Process)</li>
	<li>Prepare detailed audit reports summarizing findings, recommendations, and management responses.</li>
	<li>Follow up on audit recommendations to ensure implementation of corrective actions (Implementation Status Report/ ISR).</li>
	<li>Participate in investigations of suspected fraud or irregularities when required.</li>
	<li>Stay up-to-date with industry best practices, internal audit standards, and regulatory changes.</li>
</ul>

Internal Audit & Fraud Management Analyst

<ul>
	<li>Pengumpulan dan Analisis Kebutuhan:</li>
</ul>

Bekerja sama dengan berbagai departemen (seperti Accounting, Finance, Operasional, dan HR) untuk memahami kebutuhan mereka, mendokumentasikan kebutuhan bisnis, serta menerjemahkannya ke dalam spesifikasi fungsional untuk sistem ERP. Berperan sebagai product ambassador baik secara internal maupun eksternal, serta menjadi kontak utama terkait aspek teknis produk.

<ul>
	<li>Perancangan dan Konfigurasi Sistem:</li>
</ul>

Berkolaborasi dengan konsultan dan pengembang ERP untuk mengonfigurasi sistem sesuai kebutuhan bisnis, termasuk penyesuaian (customization) dan pengembangan fitur tambahan. Mengembangkan spesifikasi produk yang jelas dan terperinci agar dapat dipahami dengan baik oleh tim pengembang. Menjembatani kebutuhan teknis dan kebutuhan pengguna, termasuk memberikan rincian kebutuhan produk untuk implementasi perubahan pada sistem.

<ul>
	<li>Pengujian dan Implementasi:</li>
</ul>

Bekerja sama dengan pihak terkait untuk memastikan keberhasilan peluncuran produk, termasuk berpartisipasi dalam proses User Acceptance Testing (UAT) guna memastikan sistem memenuhi kebutuhan pengguna. Mendukung proses Go Live dan melakukan dokumentasi yang diperlukan selama implementasi.

<ul>
	<li>Pelatihan dan Dukungan:</li>
</ul>

Menyusun dan menyampaikan program serta materi pelatihan, serta memberikan dukungan berkelanjutan kepada pengguna mengenai penggunaan sistem ERP dan penerapan praktik terbaik. Memberikan dukungan langsung terhadap aplikasi ERP jika diperlukan, serta memperbarui dan memelihara konfigurasi sistem dan pengaturannya. Memberikan bantuan teknis kepada pengguna akhir, menangani kendala, dan menyelesaikan permasalahan terkait sistem.

<ul>
	<li>Pemecahan Masalah dan Optimalisasi:</li>
</ul>

Mengidentifikasi dan menyelesaikan permasalahan pada sistem ERP, mengoptimalkan performa sistem, serta memastikan integritas data. Menyusun dan menjalankan rencana pengujian fungsional untuk memastikan perubahan sistem atau pengembangan khusus berjalan sesuai harapan tanpa mengganggu proses lain, serta memenuhi kebutuhan pengguna.

<ul>
	<li>Perbaikan Proses Bisnis:</li>
</ul>

Menganalisis proses bisnis yang sudah berjalan, mengidentifikasi area yang dapat ditingkatkan, dan memberikan rekomendasi untuk meningkatkan efisiensi serta produktivitas.

<ul>
	<li>Pengetahuan ERP:</li>
</ul>

Memiliki pemahaman mendalam terkait konsep, prinsip, dan fungsionalitas sistem ERP, termasuk bagaimana sistem ERP mengintegrasikan berbagai proses bisnis, modul, dan data.

<ul>
	<li>Pengetahuan Spesifik Industri:</li>
</ul>

Memiliki pengetahuan tentang praktik terbaik dan persyaratan kepatuhan di industri tertentu merupakan nilai tambah, untuk membantu menyesuaikan sistem ERP dengan kebutuhan spesifik industri.

<ul>
	<li>Manajemen Vendor:</li>
</ul>

Jika melibatkan vendor ERP eksternal, memiliki kemampuan dalam mengelola hubungan dengan vendor, melakukan negosiasi kontrak, serta memastikan solusi vendor sesuai dengan kebutuhan organisasi.

<ul>
	<li>Koordinasi Pengembangan Produk:</li>
</ul>

Bekerja sama dengan para pemangku kepentingan untuk menentukan ruang lingkup dan prioritas dalam setiap siklus pengembangan produk.

<ul>
	<li>Kolaborasi dengan Tim Support dan QA:</li>
</ul>

Berkoordinasi dengan tim Dukungan dan QA untuk mengumpulkan serta mengklasifikasikan kendala (defects), menentukan prioritas, serta memastikan bahwa fungsionalitas sistem dipahami dengan baik dan berjalan sebagaimana mestinya.

<ul>
	<li>Dokumentasi Sistem:</li>
</ul>

Membuat dan memelihara dokumentasi lengkap mengenai konfigurasi, penyesuaian (customization), dan proses-proses dalam sistem ERP.

Corporate Internal Functional Consultant

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh. </li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ol>

Customer Service Branch Depok

<ol>
	<li>Memastikan Kepatuhan Standar Layanan</li>
	<li>Kunjungan dan Service Control</li>
	<li>Monitoring Kinerja Frontliner pada area front office</li>
	<li>Membuat Program Peningkatan Layanan </li>
	<li>Memastikan Target Penjualan Frontliner</li>
	<li>Pelatihan dan Coaching kepada karyawan cabang untuk meningkatkan kualitas layanan</li>
</ol>

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