PT. BPR Cibitung Tanjungraya didirikan pada tahun 1991 sebagai salah satu lembaga keuangan mikro yang berfokus pada pelayanan masyarakat di wilayah Kabupaten Bekasi dan sekitarnya. Berawal dari komitmen untuk meningkatkan inklusi keuangan di daerah dengan pertumbuhan ekonomi yang pesat, BPR Cibitung Tanjungraya hadir memberikan solusi keuangan yang mudah, aman, dan terpercaya bagi pelaku usaha mikro, kecil, dan menengah (UMKM), serta masyarakat umum. Didirikan dengan izin usaha dari Bank Indonesia dan diawasi langsung oleh Otoritas Jasa Keuangan (OJK), kami senantiasa menjunjung tinggi prinsip kehati-hatian dan tata kelola yang baik. Dalam perjalanannya, BPR Cibitung Tanjungraya telah berkembang menjadi mitra finansial andalan yang mampu bersaing di tengah tantangan industri perbankan.

BPR Cakradana

MSB Lawfirm

<ul>
	<li>Menyusun, meninjau, dan memfinalisasi berbagai jenis perjanjian (MoU, perjanjian kerja sama, NDA, perjanjian sewa, dan sebagainya) dalam Bahasa Indonesia maupun Bahasa Inggris.</li>
	<li>Melakukan legal review atas dokumen dan aktivitas bisnis perusahaan untuk meminimalisir risiko hukum dan memastikan kepatuhan perusahaan terhadap peraturan hukum yang berlaku.</li>
	<li>Memberikan opini dan saran hukum kepada manajemen dalam rangka pengambilan keputusan strategis maupun kebijakan perusahaan.</li>
	<li>Mengelola dokumen legal korporasi seperti akta pendirian, perubahan anggaran dasar, perizinan usaha dan lain sebagainya.</li>
	<li>Menyusun dan memperbarui standar kontrak serta SOP legal yang relevan.</li>
	<li>Melakukan legal research dan memantau perkembangan regulasi yang berdampak pada operasional dan kegiatan usaha perusahaan.</li>
	<li>Berkoordinasi dengan pihak eksternal seperti notaris, law firm, instansi pemerintah, juga mitra usaha dan mendampingi proses negosiasi kontrak dari sisi legal.</li>
</ul>

Legal Drafting

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Melakukan rekap dokumen Legal</li>
	<li>Melakukan pekerjaan administratif sesuai yang dibutuhkan tim Legal</li>
</ul>

Legal Internship

Universal BPR is a community bank founded in 2003 by Kaman Siboro and Stephen Satyahadi - two individuals with more than 30 years of experience in banking sector. The bank is engaged in the provision of loan, saving and deposit to individuals and SMEs. For lending segment, the current ticket size is ranging from 100 million to 10 billion rupiah per customer.

Universal BPR group currently operates 10 branches located in 8 cities of Indonesia.

Universal BPR is registered and regulated by OJK (financial services authority) and is a member of LPS (deposit insurance)

MISSION STATEMENT
To become a bank that focuses on improving the quality of life of the community with integrity, respect and continuous improvement.

MOTTO
Fast, Safe, Caring

Bank Universal BPR

<ul>
	<li>Prepare and confirm the Credit Approval Letter (SPPK) to the customer.</li>
	<li>Review the completeness and legality of documents, as well as the legal capacity of all parties involved in the credit agreement and collateral binding.</li>
	<li>Carry out credit binding, disbursement, collateral binding, administration, and securing of collateral in accordance with internal and external banking regulations, supported by a notarial/land deed official (PPAT) cover-note stating the binding deed is in process.</li>
	<li>Ensure all binding documents are complete and valid, original collateral ownership documents have been received, and all credit requirements are fulfilled before preparing the WPF form for approval by the authorized officer.</li>
	<li>Monitor the completion of documents/deeds by the Notary/PPAT and the National Land Agency (BPN).</li>
</ul>

Legal Officer

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

FIFGROUP

PT Astra Digital Arta, also known as AstraPay is part of Astra International. AstraPay available to support current digital transactions trends for Indonesian people.

AstraPay mobile application provides range of digital transactions supporting daily needs, from electricity bill, BPJS, to health insurance payment.

Enjoy every convenience of digital transaction with AstraPay. Available on Google Play Store http://ap.money/pakaiAP

AstraPay

Legal Function

<ul>
	<li>Provide legal advisory across a wide range of corporate, commercial, operations, and product matters.</li>
	<li>Draft, review, and negotiate commercial agreements, partnerships, and vendor engagements.</li>
	<li>Support dispute resolution, litigation coordination, and responses to legal claims when required.</li>
	<li>Maintain and update the company’s legal documents and corporate housekeeping.</li>
	<li>Conduct legal research across various areas of law relevant to the business and provide actionable insights to stakeholders.</li>
</ul>

Compliance Function

<ul>
	<li>Prepare, track, and monitor regulatory submissions and reports to authorities in a timely manner.</li>
	<li>Manage and evaluate internal SOPs/policies to identify compliance gaps or risks and ensure corrective actions are implemented.</li>
	<li>Conduct training and compliance socialization programs to increase awareness of regulatory requirements.</li>
	<li>Monitor changes in laws and regulations and ensure proper implementation into company policies and procedures.</li>
	<li>Support internal audit, AML/CTF initiatives, and regulatory compliance assessments when needed.</li>
	<li>Maintain compliance documentation and act as liaison for regulatory inquiries and examinations.</li>
</ul>

Legal & Compliance Officer

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

<ul>
	<li>Legal Strategy &amp; Compliance: Develop and implement legal strategies that protect company interests and ensure compliance with corporate, labor, and commercial laws.</li>
	<li>Contract Management: Draft, review, and negotiate contracts and agreements with clients, vendors, and partners to ensure favorable terms and minimize risks.</li>
	<li>Corporate Governance: Maintain corporate documents, licenses, and legal records across entities; ensure all operations comply with local and international regulations.</li>
	<li>Risk Management &amp; Advisory: Identify potential legal risks and provide practical business-oriented solutions to management and stakeholders.</li>
	<li>Litigation &amp; Dispute Resolution: Manage external legal counsel, handle disputes, and oversee litigation or arbitration processes as needed.</li>
	<li>Cross-Department Collaboration: Partner with Finance, HR, Procurement, and Business Development to ensure legal compliance in all company initiatives.</li>
	<li>Transformation &amp; Standardization: Establish standardized legal templates, approval processes, and digital document management systems to modernize legal operations.</li>
</ul>

Legal Counsel Manager

<ul>
	<li>Standarisasi regulasi internal.</li>
	<li>Bertanggung jawab terhadap kegiatan operasional perusahaan sesuai dengan regulasi internal dan eksternal.</li>
	<li>Memastikan regulasi internal bersifat update dan tidak tumpang tindih dengan fungsi lain.</li>
	<li>Memberikan nasihat hukum sehubungan dengan potensi resiko dan memberikan mitigasi resiko untuk setiap keterlibatan bisnis dan tindakan korporasi.</li>
	<li>Memberikan Legal Opinion (pendapat hukum) maupun rekomendasi untuk corporate baik secara internal maupun melalui koordinasi dengan Konsultan Hukum sehubungan dengan rencana pengembangan bisnis/inovasi maupun project Perusahaan.</li>
	<li>Stakeholder management.</li>
	<li>Menjalin kerjasama dengan pihak Konsultan Hukum dan Instansi terkait untuk memastikan perusahaan telah memenuhi persyaratan atas ketaatan hukum dan regulasi yang berlaku.</li>
	<li>Bertanggung jawab dalam Perlindungan Data Perusahaan serta Anti Pencucian Uang dan Pencegahan Pendanaan Terorisme perusahaan.</li>
	<li>Melakukan sosialisasi, edukasi, dan pendampingan kepada perusahaan maupun departemen terkait perihal pemberlakukan peraturan perundang-undangan yang baru maupun yang sudah ada, sebagai bentuk kontrol terhadap kepatuhan terhadap hukum.</li>
	<li>Melakukan review dan drafting dokumen legal perusahaan</li>
	<li>Menjalin kerjasama dan komunikasi dengan pihak Konsultan Hukum dan Instansi</li>
	<li>Memberikan dukungan legalitas produk-produk bisnis perusahaan untuk pemenuhan perlindungan hukum atau bisnis perusahaan.</li>
	<li>Berkoordinasi dengan Litigation Department serta departemen terkait lainnya dalam pelaksanaan legalitas perusahaan secara komprehensif serta menjadi bagian dalam sourcing information untuk keperluan Legal Audit.</li>
	<li>Memastikan seluruh aktivitas Perusahaan sesuai dengan ketentuan dan regulasi yang dikeluarkan oleh Bank Indonesia (BI) sebagai regulator, termasuk pelaporan, kepatuhan transaksi, serta implementasi kebijakan.</li>
</ul>

Legal & Compliance Head

3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.

PT InMotion Inovasi Teknologi

<ul>
	<li>Provide excellent response to all user requests that come from all communication media such as phone calls, email, or direct communication.</li>
	<li>Handling client complain.</li>
	<li>Logging the support calls.</li>
	<li>Conducting the general diagnostic and troubleshooting functions.</li>
	<li>Assisting in software maintenance.</li>
	<li>Communicating with other divisions to analyze the outstanding issue and provide solutions.</li>
	<li>Performing standard repairs.</li>
	<li>Analyzing the failures according to the established procedures and taking the appropriate action.</li>
	<li>Create weekly reports and summaries of outstanding issues for clients and management.</li>
	<li>Coordinating maintenance schedule to clients and related parties.</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action

Hiring employees that can accurately follow written steps and processes ensures two things--consistent output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Written)

Product Support Services

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ol>
	<li>Drafting perjanjian bisnis dan corporate.</li>
	<li>Menganalisa dan mereview perjanjian bisnis dan corporate.</li>
	<li>Membantu Unit Bisnis dalam menghadapi somasi atau gugatan ke Pengadilan oleh pihak ketiga.</li>
	<li>Menyiapkan hingga terlaksananya jual beli tanah dan bangunan.</li>
	<li>Membantu pengurusan perijinan melalui One Single Submission hingga ke instansi terkait.</li>
	<li>Membantu persiapan dan proses dari segi legal untuk kredit serta produk-produk perbankan atau financial.</li>
	<li>Membantu RUPS Perseroan, baik formal maupun sirkuler, Jual Beli Saham, Persetujuan Komisaris, dan sebagainya (sesuai UUPT).</li>
	<li>Pendirian PT Indonesia dan luar negeri (Singapura, Hongkong, Common Island)</li>
</ol>

Corporate & Business Legal Officer

What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

Legal Advisory &amp; Strategy

<ol>
	<li>Provide expert legal counsel to management and business units on corporate, commercial, insurance, and regulatory matters.</li>
	<li>Monitor, analyze, and advise on legal and regulatory developments affecting the insurance industry.</li>
	<li>Support strategic business decisions with clear, solutions-oriented legal recommendations.</li>
</ol>

Contract Management

<ol>
	<li>Draft, review, and negotiate a wide range of agreements, including reinsurance, distribution, service provider, vendor, and corporate contracts.</li>
	<li>Ensure all contractual arrangements comply with applicable laws, regulations, and company policies.</li>
</ol>

Regulatory Compliance

<ol>
	<li>Ensure adherence to OJK and other regulatory requirements.</li>
	<li>Develop, implement, and continuously improve compliance frameworks, internal policies, and standard operating procedures.</li>
	<li>Guide internal stakeholders on regulatory obligations.</li>
</ol>

Regulatory Reporting &amp; Government Relations

<ol>
	<li>Prepare and submit legal and compliance reports in a timely and accurate manner.</li>
	<li>Serve as the primary legal liaison with OJK and other relevant government authorities.</li>
	<li>Build and maintain strong working relationships with regulators and industry associations.</li>
</ol>

Risk Management &amp; Dispute Resolution

<ol>
	<li>Identify, assess, and mitigate legal and regulatory risks across business operations.</li>
	<li>Support and/or manage dispute resolution, claims, and litigation processes when required.</li>
	<li>Advise on risk mitigation strategies related to products, operations, and partnerships. 
	 </li>
</ol>

Corporate Governance

<ol>
	<li>Support board and shareholder meetings, ensuring compliance with corporate governance standards and statutory obligations.</li>
	<li>Maintain and manage all legal documentation, licenses, and company records.</li>
</ol>

Insurance Legal and Compliance Manager

Rich in history, strong financial health, excellent human resources, and reliable technology, BNI certainly has been on the right track to become a national bank with global capabilities.

Since its establishment in 1946, BNI has always been part of the dynamics of national development in Indonesia. Now BNI has grown and developed into a solid national bank with sustainable financial performance. ‘Serving the Country, Pride of the Nation”, BNI is challenged to continue and increase its contribution for the progress of the nation and country, today and in the future.

BNI believes that human resources are one of the most valuable assets of any company or organization, without which sustainability is not possible. BNI seeks to create a great place to contribute, learn, and grow, to be the pride of the nation.

Bank Negara Indonesia

Bank Negara Indonesia (Persero) Tbk (BNI) is one of the biggest financial institutions in Indonesia, providing services to customers with a wide array banking, investment, digital product and other sustainable financial products and solutions for domestic and international area.

To support our vision, BNI is committed to attract high-quality talents across the country to ensure our further accomplishments. You will be immersed an exceptional and challenging work environment and surrounded by colleagues and leaders who are passionate to help you grow.

Officer Development Program (ODP) Legal

28Resources is a business group engaged in equity participation (Investee Company) and/or joint operations in the mining, services, contracting, and shipping sectors.

Further to the development and addition of new companies engaged to Nickel Ore business, 28Resources has emerged to assist in obtaining capital investment and / or the provision of technical assistance for a certain period of time for companies. The goals are to assist them in establishing a new companies, helping with experience equity difficulties at an early stage, in the development and restructuring stage, to help any transfer of ownership of the company.

The form of equity participation by 28Resources is Equity Financing, direct equity participation by taking part of the total shares owned by the partner company.

All companies incorporated in 28Resources, have a business focused on nickel ore. Generally, includes:

• Mine Planning;
• Large trade on the basis of remuneration (fee) or contract;
• Nickel Mining Management Consulting Activities;

28Resources have an excellent human resources in planning, implementing and fund controlling with an effective management system and method. In the Nickel Business sector development, and in accordance with the company’s vision and mission, we will continue to innovate so that we become a more reliable and successful company ahead.

28Resources

<ul>
	<li>Draft, review, and manage agreements, contracts, and other legal documents to ensure accuracy and compliance.</li>
	<li>Provide legal advice and support for operational, commercial, and regulatory matters.</li>
	<li>Collaborate closely with the Permit Division to oversee and monitor mining-related permits, licenses, and reporting obligations.</li>
	<li>Maintain up-to-date knowledge of mining law, corporate regulations, and licensing frameworks in Indonesia.</li>
	<li>Conduct legal research, monitor regulatory changes, and advise management on potential impacts.</li>
	<li>Manage documentation, filing, and legal database for compliance and audit readiness.</li>
	<li>Liaise with external legal counsel, consultants, and relevant authorities when required.</li>
</ul>

Legal & Permit Supervisor or Assistant Manager

<ul>
	<li>Pembelian &amp; Penjualan Properti (Tanah dan Bangunan), khususnya dalam hal pengecekan legalitas dan kesiapan dokumen transaksi.</li>
	<li>Pengelolaan legalitas seluruh aset tanah dan bangunan perusahaan, khususnya pertanahan (perpanjangan HGB, sertifikasi, roya, sita aset dan pengelolaan pemilikan sertifikat tanah).</li>
	<li>Pengelolaan Legalitas Perizinan, baik perizinan proyek, perizinan baru maupun perizinan periodik (OSS RBA, SIMBG: PBG &amp; SLF, AMDAL. Net, aplikasi pemerintah daerah, dll).</li>
	<li>Kebutuhan legalitas (drafting, opini, standing, searching, peraturan perundang-undangan, dll).</li>
</ul>

Permit and Legal Officer at KG Property [Freelance]

<ol>
	<li>Melakukan review terhadap seluruh kontrak dan perjanjian yang berkaitan dengan hubungan industrial.</li>
	<li>Memastikan kepatuhan perusahaan terhadap peraturan perundang-undangan ketenagakerjaan yang berlaku.</li>
	<li>Melakukan pembaruan terhadap Peraturan Perusahaan dan seluruh dokumen ketenagakerjaan.</li>
	<li>Melakukan review, pemeliharaan, dan memberikan saran terkait template legal internal, formulir, dan panduan praktik terbaik.</li>
	<li>Menjalin hubungan baik dengan pemerintah, stakeholder eksternal dan internal terkait praktik ketenagakerjaan dan hubungan industrial.</li>
	<li>Menangani isu-isu hubungan industrial dan menyelesaikan konflik.</li>
	<li>Membuat dan memastikan kegiatan employee relations berjalan dengan baik.</li>
	<li>Melakukan riset implementasi legal industrial di Kompas Gramedia.</li>
	<li>Melakukan tugas administrasi yang mendukung departemen.</li>
</ol>

Legal Industrial Relation at Corporate Human Resources Kompas Gramedia

Holding BUMN Danareksa adalah instrumen strategis Pemerintah Republik Indonesia yang berperan sebagai holding transformasi dan investasi atas
lebih dari 40 perusahaan multisektor di bawah kepemilikan langsung dan tidak langsung dengan total aset sebesar Rp60 triliun dengan tujuan untuk
meningkatkan skala bisnis menjadi perusahaan berkinerja tinggi dengan tata kelola unggul yang berkontribusi signifikan bagi perekonomian dan
masyarakat.

Danareksa.

<ul>
	<li>Legal Document Review and Preparation: 
	a. Drafting, reviewing, and examining legal documents such as contracts, cooperation agreements, MoUs, and other business documents. 
	b. Ensuring the legality of documents in accordance with applicable laws and regulations.</li>
	<li>Legal Compliance: 
	a. Ensuring the company complies with all relevant regulations, laws, and legal policies. 
	b. Monitoring regulatory changes that may impact company operations.</li>
	<li>License Management: 
	a. Managing company-related licensing documents, including applications, renewals, and extensions. 
	b. Coordinating with relevant parties to ensure a smooth licensing process.</li>
	<li>Operational Legal Support: 
	a. Providing legal advice to other departments regarding the legal aspects of company operations. 
	b. Assisting in resolving legal disputes, both internally and externally.</li>
	<li>Legal Archiving and Documentation: 
	a. Managing the legal document archiving system to ensure data accessibility and security. 
	b. Preparing periodic legal and licensing reports for internal company needs.</li>
</ul>

Business Legal Officer at PT Kawasan Industri Terpadu Batang (KITB)

About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

Job description

About the Role:

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan and Idul Fitri. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

 

Responsibilities:

<ul>
	<li>Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).</li>
	<li>Handle and resolve customer complaints regarding product issues, returns, and exchanges.</li>
	<li>Manage and track orders to ensure timely delivery and address any order discrepancies.</li>
	<li>Collaborate with the logistics team to address shipping issues and provide updates to customers.</li>
	<li>Maintain accurate records of customer interactions, transactions, comments, and complaints.</li>
	<li>Prepare and submit regular reports on customer interactions, feedback, and issues.</li>
	<li>Monitor and respond to customer reviews and feedback on multiple platforms.</li>
	<li>Provide comprehensive information about products, services, and policies to customers.</li>
	<li>Continuously improve service procedures, policies, and standards based on customer feedback.</li>
</ul>

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