Our History PT. MASTERSYSTEM INFOTAMA (MSI) was established in July 1994. Through the long journey, Mastersystem has developed into one of the leading ICT infrastructures providers and dominates not only the enterprise banking market in Indonesia, but also in oil and gas, enterprise and telecommunication industry. Headquartered in Jakarta, MSI has branch office in Surabaya, East Java. MSI has more than 400 employees now with the majority are certified professionals. As our commitment to deliver high quality standard of services, we comply with ISO standard i.e. ISO 9001:2015 (Quality Management) and ISO/IEC 20000-1:2011 (IT Service Management) to serve our customers better. 1994 Establishment as a PC distributor 1996- 1999 Beginning of network and system integration business, Clients: 20 2004 Cisco Gold Partner, Microsoft Large Account Reseller, HP First Tier Partner, Clients: 60, 2009 Beginning of data driven solution era, Clients: 140 2011 Virtual Desktop Infrastructure 2013 - 2014 Security Analytics and Contact Center, Clients: 250 2016 Big Data Analytics and API Gateway, Clients: 500 2018 - Now Next Gen Technologies (AI, IoT), Focus on Intellectual Property, Clients: 1000+ Why Mastersystem Infotama Driven by technology powered business innovation and committed to bridge the gap between technology and business needs, we empowering business by building, integrating, and providing consultation the customers need. Proven track record of success selling in a highly competitive environment, Mastersystem Infotama offers decades of experience to deliver quality solutions and help your organization to stay on top of the market trends and strengthening your value propositions to keep growing. Awards & Recognitions Mastersystem Infotama - 2018 Infoblox Top ASEAN Partner of the Year Mastersystem Infotama - 2018 Cisco Most Innovative Partner of the Year Mastersystem Infotama - 2018 Cloudera Strategic Deal of the Year Mastersystem Infotama - 2018 Redhat Ready Partner of the Year Mastersystem Infotama - 2018 Cisco APJC Digital Innovation Award Mastersystem Infotama - 2017 Cisco Partner of the Year Mastersystem Infotama - 2017 Microsoft Country Partner of the Year Mastersystem Infotama - 2017 Citrix ASEAN Special Recognition Mastersystem Infotama - 2017 HP Fastest Growing Hybrid IT Corporate Reseller & PS Our Vision, Mission & Value Vision To be Indonesia leader in ICT industry. Mission Bring value to all the stakeholders. Empowering business with innovative technologies, solutions and services. Our Core Value E excellence T teamwork H honesty I innovation C competence

PT Mastersystem Infotama

Job Description

<ul>
	<li>Develop sales plan and execute the sales plan successfully</li>
	<li>Employ a consultative selling approach to ensure success in achieving the sales quota</li>
	<li>Maintain mutual relationship with customer and principal 
	 </li>
</ul>

Account Manager

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

Bertanggung jawab untuk merancang, mengembangkan, dan mengelola seluruh siklus pembelajaran (Learning Journey) bagi Mitra. Peran ini berfokus pada penyusunan kurikulum yang relevan, serta pengelolaan sistem pembelajaran (LMS) untuk memastikan materi pelatihan dapat meningkatkan performa operasional Mitra secara efektif dan terukur.

Responsibilities

<ul>
	<li>Mendesain dan menyusun Learning Journey yang komprehensif bagi Mitra, mulai dari tahap Onboarding (Mitra baru) sampai OJT, disesuaikan dengan kebutuhan tim Operasional.</li>
	<li>Mengembangkan silabus, modul, dan materi pelatihan yang interaktif guna mencapai target kompetensi yang ditetapkan.</li>
	<li>Memproduksi materi edukasi dalam format visual dan digital (video pendek, infografis, poster) menggunakan tools desain untuk memastikan materi mudah dipahami oleh Mitra.</li>
	<li>Melakukan analisis kebutuhan pelatihan berdasarkan data performa lapangan guna menutup celah kompetensi (competency gap) Mitra.</li>
	<li>Mengelola platform pembelajaran (LMS/ Knowledge Management) agar mudah diakses oleh Mitra langsung dari smartphone mereka.</li>
	<li>Melakukan pembaruan materi secara real-time ketika ada fitur aplikasi baru atau perubahan kebijakan operasional.</li>
</ul>

Training & Development Associate

Voltron Indonesia is the leading provider of Electric Vehicle (EV) charging network solutions in the country. Our mission is to deliver the best EV charging experience using advanced technology. We are dedicated to fostering the expansion of the EV market in Indonesia by providing reliable and innovative charging solutions. Based in Central Jakarta, Indonesia, our team is commited to driving the transition towards sustainable transportation.

Voltron Indonesia

Job Purpose

To develop, manage, and execute effective marketing communication strategies that strengthen brand awareness, enhance brand positioning, and support the overall business growth of Voltron Indonesia through integrated campaigns and consistent communication across all channels.

Key Responsibilities

Strategy &amp; Planning

<ul>
	<li>Develop annual marketing communication strategies aligned with the company’s brand and business objectives.</li>
	<li>Maintain and enforce brand guidelines across all communication materials.</li>
</ul>

Campaign &amp; Activation

<ul>
	<li>Plan and execute 360° marketing campaigns including digital marketing, PR, social media, events, and partnerships.</li>
	<li>Develop creative concepts and messaging for multi-channel campaigns (online and offline).</li>
</ul>

Media Relations &amp; PR

<ul>
	<li>Build and maintain relationships with media, KOLs, influencers, and strategic partners.</li>
	<li>Prepare press releases, handle media exposure, and monitor media coverage.</li>
</ul>

Digital &amp; Content Management

<ul>
	<li>Lead content development for websites, social media, newsletters, and promotional materials.</li>
	<li>Analyze digital performance (reach, engagement, conversion) and optimize strategies accordingly.</li>
</ul>

Branding &amp; Creative Production

<ul>
	<li>Oversee design, copywriting, and production of marketing materials including videos, brochures, and digital assets.</li>
	<li>Coordinate with internal creative teams or external agencies.</li>
</ul>

Events &amp; CSR Programs

<ul>
	<li>Manage brand events, product launches, exhibitions, and CSR activities aligned with company positioning.</li>
</ul>

Budgeting &amp; Reporting

<ul>
	<li>Manage the MarCom budget to ensure cost efficiency and effective spending.</li>
	<li>Prepare performance reports, campaign analytics, and ROI evaluations.</li>
</ul>

Marketing Communication Manager

About Astro 
ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

 

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced. 
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

 

 

About this Position 
We are looking for a Product Development Manager who is responsible for driving the end-to-end development of new products within the household and commodities categories. This role conducts market and consumer analysis, leads cross-functional execution, manages vendor and regulatory processes, and ensures product launches that meet business goals, timelines, and quality standards.

 

 

Job Description 
As our Astronaut, your missions are:

<ul>
	<li>Lead the full product development lifecycle, from market research, concept creation, costing, packaging development, product testing, regulatory approval, through to commercial launch.</li>
	<li>Identify and evaluate new product opportunities by analyzing consumer insights, market trends, competitive landscape, and category performance.</li>
	<li>Collaborate closely with cross-functional teams including Procurement, Category Management, Marketing, and Supply Chain to ensure on-time and on-budget execution of all product development activities.</li>
	<li>Manage project timelines, vendor communication, and sample coordination, ensuring seamless progress and issue resolution across both internal and external stakeholders.</li>
	<li>Maintain complete product documentation and ensure compliance with internal standards, BPOM requirements, and any other relevant regulatory bodies.</li>
	<li>Prepare and present product briefs and development documentation (e.g., BRD/PRD, development proposals, progress reports) to internal stakeholders and management.</li>
</ul>

New Product Development Private Label

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

 

Overview

Are you ready to lead the growth journey of millions of customers? 🚀

We’re searching for a visionary VP of Customer Growth — an Astronaut who will define and execute strategies that maximize customer value, strengthen retention, and unlock new growth opportunities. As a people leader and strategic problem-solver, you’ll architect the customer journey, drive adoption and engagement, and inspire teams to deliver exceptional customer outcomes at scale.

 

Job Description

As our Astronaut, you will:

<ul>
	<li>Define and execute end-to-end customer growth strategies, driving acquisition, adoption, retention, and advocacy.</li>
	<li>Lead marketing initiatives that build brand awareness, generate demand, and accelerate customer acquisition.</li>
	<li>Deliver sustainable revenue growth by optimizing costs, processes, and brand impact.</li>
	<li>Leverage customer insights and data to optimize the journey, identify new use cases, and influence product innovation.</li>
	<li>Monitor and analyze performance across acquisition, engagement, and retention, turning insights into actionable strategies.</li>
	<li>Establish clear KPIs and growth metrics, ensuring accountability and continuous improvement at all levels.</li>
	<li>Lead, mentor, and scale a high-performing team through hiring, coaching, and development.</li>
</ul>

VP of Customer Growth

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

We are looking for a Category &amp; Product Manager Associate for Astro's Private Label (F&amp;B / Bakery) who is responsible for developing and maintaining our brand and customer experience by creating innovative assortments both within current and future categories together with the team members.

 

Job Description

As our Astronaut, your missions are:

<ul>
	<li>Involve in end-to-end product development process — from market research, concept creation, supplier sourcing, costing, packaging, testing, regulatory approval, until commercial launch.</li>
	<li>Identify and validate new product opportunities based on market trends, customer insights, and competitive analysis.</li>
	<li>Maintain documentation and ensure compliance with internal standards, BPOM, and other relevant regulations.</li>
	<li>Build and execute category strategies for sales, margins, and customer penetration for Private Label’s portfolios.</li>
	<li>Product &amp; Assortment Management: Own SKU rationalization, assortment expansion, and product lifecycle management.</li>
	<li>Collaborate cross-functionally with Procurement, Product Development, Campaign, Marketing, Product, and Supply Chain to ensure on-time and on-budget execution.</li>
	<li>Manage timelines, stakeholder communications, and samples to ensure smooth coordination between internal and external stakeholders.</li>
</ul>

Category and Product Manager Associate F&B or Bakery

East China Engineering Science and Technology Co., Ltd. (hereinafter referred to as “ECEC”), located in Hefei, Anhui, China, is affiliated to China National Chemical Engineering Group Corporation Ltd. that is directly under State-Owned Assets Supervision and Administration Commission of the State Council of China. 

ECEC originated from the former Third Design Institute of the Ministry of Chemical Industry of China established in 1963, carried out shareholding system reform in 2001, and was listed successfully in Shenzhen Stock Exchange in 2007. As a modern science and technology enterprise, ECEC is one of the earliest that has undergone shareholding system reform and became public listed in the engineering survey and design industry of China. As one of the Top 100 engineering survey and design enterprises in China, ECEC was awarded the titles of “AAA Credit Enterprise”, “National Hi-tech Enterprise” for successive years, and “National Civilized Entity” as early as 2005.

East China Engineering Science and Technology Co., Ltd.

<ul>
	<li>
	Develop a growth strategy focused both on financial gain and customer satisfaction
	</li>
	<li>
	Conduct research and reports to identify new markets and customer needs
	</li>
	<li>
	Arrange business meetings with prospective clients
	</li>
	<li>
	Promote the company’s products/services addressing or predicting clients’ objectives
	</li>
	<li>
	Prepare contracts and negotiate with client, ensuring adherence to law-established rules and guidelines
	</li>
	<li>
	Keep records of sales, revenue, invoices etc.
	</li>
	<li>
	Provide trustworthy feedback and after-sales support
	</li>
	<li>
	Build long-term relationships with new and existing customers
	</li>
	<li>
	Develop entry level staff into valuable salespeople
	</li>
	<li>
	Prepare bidding documents and involve in clarification meetings
	</li>
	<li>
	Take business trips in Indonesia or even through South East Aisa area
	</li>
	<li>
	Attend the exhibitions and conferences related to our business development
	</li>
</ul>

Business Development Manager

PT Caelora Global Investama adalah perusahaan yang bergerak di bidang jasa non perbankan, berfokus pada pemberian layanan yang inovatif, efisien, dan berorientasi pada kepuasan pelanggan.
Kami hadir untuk menjadi mitra strategis dalam menghadirkan solusi bisnis yang profesional, terpercaya, dan berintegritas tinggi.
Dengan tim yang kompeten serta komitmen terhadap kualitas, PT Caelora Global Investama terus berupaya menciptakan nilai tambah bagi klien dan mitra kerja di berbagai sektor industri.

PT CAELORA GLOBAL INVESTAMA

PT Caelora Global Investama adalah perusahaan yang bergerak di bidang jasa non perbankan, berfokus pada pemberian layanan yang inovatif, efisien, dan berorientasi pada kepuasan pelanggan. 
Kami hadir untuk menjadi mitra strategis dalam menghadirkan solusi bisnis yang profesional, terpercaya, dan berintegritas tinggi.

Dengan tim yang kompeten serta komitmen terhadap kualitas, PT Caelora Global Investama terus berupaya menciptakan nilai tambah bagi klien dan mitra kerja di berbagai sektor industri.

customer relation

English 1 (Previously EF English First) SWARA Group opened its first franchise center in Pluit, North Jakarta in 1997. 27 years later, English 1 Swara continues to be the largest group in the Greater Jakarta region, having 19 Centers in the city and its surrounding area. We currently have 9 Centers in the capital city of Jakarta, 6 in the thriving suburb of Tangerang, 4 in the satellite city of Bogor, and 1 in Depok. With a dynamic and expanding team, we established our own Head Office in Tangerang area to help support our English 1 Centers in continuing to grow as the leading provider of English language education in Indonesia.

English 1 Swara Group

<ul>
	<li>Melakukan follow-up secara aktif terhadap calon siswa/ Orang tua melalui Call, dan Walk-in.</li>
	<li>Melakukan konsultasi kepada calon siswa/orang tua untuk memahami kebutuhan belajar mereka.</li>
	<li>Bekerja sama dengan tim akademik dan marketing untuk mencapai target center.</li>
	<li>Memberikan pengalaman belajar terbaik kepada murid dan orang tua murid selama kursus di EF center.</li>
	<li>Membangun dan menjaga hubungan baik dengan calon siswa serta pelanggan existing.</li>
	<li>Menjelaskan program, metode pengajaran, dan keunggulan English 1 dengan jelas dan persuasif.</li>
</ul>

Placement : English 1 Cisauk (Pre Opening Team)

Customer Relation Officer

OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

1. Customer Journey Mapping &amp; Experience Design

<ul>
	<li>Develop, update, and optimize customer journey maps across major touchpoints (lead generation, onboarding, billing, service requests, renewals, and digital interactions).</li>
	<li>Identify friction points, service gaps, and opportunities to improve customer experience using data and customer insights.</li>
	<li>Collaborate with Sales, Operations, Billing, Digital, and Marketing teams to implement journey improvements.</li>
	<li>Ensure consistency of experience and alignment with service standards and the company’s brand promise.</li>
</ul>

2. Customer Satisfaction &amp; Retention Monitoring

<ul>
	<li>Track and analyze customer satisfaction metrics (NPS, CSAT, CES), complaint trends, and service turnaround time.</li>
	<li>Monitor churn and retention rates and support the development of retention programs.</li>
	<li>Conduct customer interviews, surveys, and other feedback activities to understand expectations and pain points.</li>
	<li>Work with business units to strengthen customer engagement at high-impact moments of the journey.</li>
</ul>

3. Customer Feedback Mechanisms

<ul>
	<li>Design and execute customer feedback systems (surveys, VOC channels, digital feedback tools, post-interaction evaluations).</li>
	<li>Ensure regular and systematic collection of customer input across touchpoints.</li>
	<li>Maintain a structured approach to capturing, organizing, and analyzing customer feedback.</li>
</ul>

4. CX Data Analytics &amp; Insight Generation

<ul>
	<li>Analyze customer experience data to create actionable dashboards and reports.</li>
	<li>Connect CX performance to key business outcomes such as win rate, contract renewal probability, and overall retention.</li>
	<li>Translate insights into recommendations for journey improvements or internal process enhancements.</li>
	<li>Present findings and customer insights to management and cross-functional teams.</li>
</ul>

5. Cross-Functional Collaboration &amp; Input to Marketing

<ul>
	<li>Partner with Sales and Marketing to provide customer insights that shape communication plans, engagement activities, and customer education.</li>
	<li>Support digital and product teams with customer data and journey-related insights.</li>
	<li>Serve as an advocate for customer-centric thinking across the organization.</li>
</ul>

Qualifications

<ul>
	<li>Bachelor’s degree in Marketing, Business, Communications, or related field.</li>
	<li>Minimum 4 years of experience in Customer Experience, Marketing, or related roles; experience in utilities, energy, or service industries is an advantage.</li>
	<li>Strong analytical and problem-solving skills; ability to turn data into insight and execution plans.</li>
	<li>Experience in customer journey mapping, CX tools, or marketing automation is a plus.</li>
	<li>Excellent communication, coordination, and stakeholder management skills.</li>
	<li>Customer-centric mindset with the ability to balance business and customer needs.</li>
</ul>

Key Competencies

<ul>
	<li>Customer Experience Strategy</li>
	<li>Journey Mapping &amp; Process Improvement</li>
	<li>Customer Analytics &amp; Insight Generation</li>
	<li>Marketing Planning &amp; Execution</li>
	<li>Stakeholder Collaboration</li>
	<li>Project Management</li>
	<li>Communication &amp; Presentation Skills</li>
	<li>Adaptability in fast-growing markets</li>
</ul>

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