ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

Role of Purpose

You will work as part of business &amp; improvement to help maintain service quality to the clients and enhance our resources skills. You will prepare, conduct Customer Service training and create the necessary process notes required for the training. For this role, we expect a person who masters our products inside and out to advise and find the best possible explanations and respond promptly to inquiries. A high level of communication skills is essential as you will deliver this skill to your trainees so they can handle complaints, ensure customer satisfaction, and provide professional customer support.

Responsibilities:

<ul>
	<li>Conduct Customer Service training for existing members or new members</li>
	<li>Ensure the quality &amp; effectiveness of each given training, design effective training programs</li>
	<li>Support and mentor trainees to achieve best performance as per client expectation</li>
	<li>Maintain &amp; upskill knowledge, systems, and skills in a scope of work</li>
	<li>Create syllabus, process notes/ modules related to Customer Service, and keep it updated</li>
	<li>Work side by side with Operations to capture and documented new products and the processes from existing and new clients</li>
	<li>Manage training schedule and training requests for Customer Service</li>
	<li>Develop a schedule to assess the training needs</li>
	<li>Be responsible for trainee’s attendance record</li>
	<li>Respond and analyze to Training Request received from Operations</li>
	<li>Create a Training Evaluation Form at the end of the training for training assessment and results</li>
	<li>Support Operations on doing production when needed</li>
	<li>Submit production tracker and schedule report to the leader</li>
	<li>Share the progress of current training periodically with the leader</li>
</ul>

Customer Service Trainer

PT. Revolusi Kesehatan Indonesia is a health-tech startup from Indonesia to make it easier for clients to get Physiotherapy, Nursing, Speech Therapy services at home. PT. Revolusi Kesehatan Indonesia provides platform that makes it easy for patients to get comfortable in Physiotherapy, Nursing and Speech Therapy services at home and whenever needed without having to go through a complicated and time-consuming process.

PT. Revolusi Kesehatan Indonesia

<ol>
	<li>Melayani pelanggan dengan ramah melalui panggilan telepon, email, atau pesan</li>
	<li>Menanggapi permintaan, keluhan/komplain, dan masalah pelanggan dengan solusi yang tepat</li>
	<li>Memproses pesanan pelanggan dari awal assesment hingga jadwal visit selesai</li>
	<li>Memberikan panduan dan dukungan teknis kepada pelanggan</li>
	<li>Mengelola basis data pelanggan dan memastikan keakuratannya</li>
	<li>Berkomunikasi dan berkoordinasi dengan tim internal untuk menyelesaikan masalah pelanggan</li>
	<li>Melakukan monitoring visit pelanggan dan membuat laporannya</li>
</ol>

Customer Operation Hybrid

Laboratorium Klinik Prodia didirikan pertama kali di Solo, Jawa Tengah, pada tanggal 7 Mei 1973 oleh beberapa orang idealis berlatar belakang pendidikan farmasi. Sejak awal, Drs. Andi Wijaya, MBA, PhD. beserta seluruh pendiri lainnya tetap menjaga komitmen untuk mempersembahkan hasil pemeriksaan terbaik dengan layanan sepenuh hati. Komitmen itulah yang mengantarkan Prodia menjadi Laboratorium Klinik terbaik dan terbesar di Indonesia seperti sekarang ini serta menjadi pusat rujukan nasional.

Mulai tahun 2009, Prodia mengusung tema 'Love for Quality' sebagai inspirasi bagi seluruh karyawan Prodia dalam memberikan layanan kepada pelanggan. 'Love for Quality' merupakan perwujudan upaya perbaikan tanpa henti yang dilandasi rasa cinta demi mempersembahkan layanan berkualitas, karena Prodia percaya bahwa cinta dan Anda pelanggan setia, merupakan suatu kesatuan yang tak terpisahkan.



PT Prodia Widyahusada Tbk. (Prodia)

<ul>
	<li>Coordinate with vendors regarding procedures and provision of competent workforce for contact center services.</li>
	<li>Carry out regular monitoring and evaluation of performance standards and Contact Center service activities in various work sides so that they run according to targets and applicable regulations.</li>
	<li>Responsible for managing non-voice performance and artificial intelligent systems and services on chatboats.</li>
	<li>Manage the handling of requests and complaints related to the Company's contact center products and services in accordance with applicable procedures.</li>
	<li>Coordinating with internal parts of the company to update information products and services that will relate to customers in running the contact center.</li>
</ul>

Contact Centre Assistant Manager

PT. Andalan Daya Abadi is a freight-forwarding company which is focused on giving the most efficient logistic solution for our customers. Since established in 2012, we have been committed to be a one-stop solution: from shipping goods to the right destination in the right time to assist with regulations, permits, licenses, and domestic & international correspondences. We understand that every business has its specific logistic requirements with various complexities. PT. Andalan Daya Abadi is here to accommodate diverse logistic needs and dynamic business situation.

Andalan Daya Abadi

Have good communication.

Have experience min. 1 years in export/import (freight forwarding)

Understand in custom clearance process of export/import.

Communicative, initiative, and accurate.

Able to work as a team or individual.

Able to operate Ms Office.

Fluents in english.

Able to work underpreasure and have flexible time.

Export Import Customer Service & Pricing

Responsibilities:

<ul>
	<li>You will provide helpdesk support to client customers, such as resetting passwords, creating access, and extending card validity for Virtual Credit Cards.</li>
	<li>giving the solution for any issue related to the Virtual Credit Card to the client, etc.</li>
	<li>You also need to work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors and exercise judgment within defined procedures and practices to determine appropriate action. </li>
	<li>To succeed in this role, you should be organized, self-motivated, and empathetic with excellent communication skills.</li>
</ul>

Customer Service (Fluent in English)

Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline. 
 
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world. 

Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow. 

Home Credit Indonesia

Kami Sedang Open Recruitment Untuk Posisi Desk Collection untuk penempatan di Kantor pusat, Plaza Oleos TB Simatupang, Jakarta Selatan

Deskripsi Tugas :

Melakukan panggilan melalui sistem kepada pelanggan untuk mengingatkan pembayaran cicilan yang telah jatuh tempo.

Desk Collection

PT Colmitra Persada Indonesia adalah perusahaan yang bergerak di bidang Jasa Keuangan. Perusahaan Agency yang bekerja sama dengan beberapa perusahaan Fintech ternama di Indonesia. Saat Ini Kami sedang Membutuhkan Desk Collection ( Penagihan via telpon ) berpengalaman / Freshgraduate.

PT COLMITRA PERSADA INDONESIA

Job desk : • Melakukan pengecekan atau monitoring terhadap nasabah perusahaan yang mengalami gangguan angsuran tidak tepat waktu dalam memenuhi pembayaran yang telah di sepakati. • Melaksanakan SOP dan prasyarat pelunasan sesuai kontrak • Membuat laporan harian terhadap pimpinan atau leader tentang apa yang telah di alami saat menangani nasabah dan laporan mengenai pencapaian target harian

DESK COLLECTION

PT Royal Trust adalah perusahaan perdagangan yang berdiri sejak tahun 2005 dan telah memiliki ijin resmi dari BAPPEBTI dan sudah menjadi keanggotaan pada Bursa Berjangka Jakarta (BBJ) dan Kliring Berjangka Indonesia (KBI).

PT Royal Trust yang bergerak dibidang Perdagangan Berjangka Multilateral dan Perdagangan Berjangka Derivatif produk-produk yang diperdagangkan meliputi dari Emas Loco London, Foreign Exchange (Forex) dan Cross Rate.

Sebagai salah satu perusahaan perdagangan berjangka terkemuka di Indonesia, perusahaan ini telah diakui baik dari sisi kepatuhan terhadap hukum maupun kinerja keuangan dan prestasi lainnya.

Dalam aktivitas perdagangan, PT Royal Trust berpijak pada nilai-nilai profesionalisme, edukasi dan pelayanan yang berkualitas sesuai dengan standar perdagangan berjangka nasional dan internasional serta didukung oleh para professional yang berpengalaman di industri berjangka.

Melalui penyediaan informasi dan layanan berkualitas, PT Royal Trust berupaya menjaga tingkat kepuasan nasabah.

Visi
Menjadi perusahaan perdagangan berjangka dengan pangsa pasar yang luas khususnya ditingkat Nasional dengan menciptakan Image of Transparent Investment.

Misi
- Berusaha berperan aktif dalam mensosialisasikan Bursa Berjangka agar dapat diterima masyarakat dengan baik.
- Aktif dalam membangun Industri Berjangka yang transparan, kredibel, dan berintegritas.
- Memberi pelayanan purna waktu dengan sumber daya manusia yang kompeten dan profesional.

PT. Royal Trust

<ul>
	<li>Melayani complaint dan kebutuhan client</li>
	<li>Melakukan report terkait complaint dan kebutuhan client kepada divisi terkait</li>
	<li>Memberikan informasi yang lengkap seputar produk perusahaan sesuai kebutuhan pelanggan, calon pelanggan, dan non-pelanggan.</li>
	<li>Menjawab pertanyaan yang berkaitan dengan kebijakan, prosedur, dan aturan yang berlaku di perusahaan.</li>
	<li>Menjadi perantara pelanggan dan perusahaan dengan cara meneruskan keluhan</li>
</ul>

Customer Service

Who is PT BFI Finance Indonesia Tbk?

PT BFI Finance Indonesia Tbk was founded in 1982. It is one of the oldest and the most diversified multi finance companies in Indonesia as well as the first multi finance company to be listed on Indonesia Stock Exchange with ticker code BFIN. Currently BFI Finance has over than 300 branches and 9000 employee across the nation.

In 2017, PT BFI Finance Indonesia Tbk built a subsidiary called PT Finansial Integrasi Teknologi (FIT). We believe that technology can facilitate more financial access to Indonesian people. FIT has launched its platform "Pinjam Modal" in October 2018.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Memonitor performance Customer Care Agent secara daily terkait transaksi, baik ketepatan jawaban maupun performa service</li>
	<li>Memastikan script dan prosedur jawaban Agent sudah sesuai dengan standar</li>
	<li>Mengevaluasi temuan pada recording dan menerapkan tindakan koreksi yang tepat</li>
	<li>Membuat report hasil temuan pada recording</li>
	<li>Memberikan rekomendasi coaching dan training atas performance Customer Care Agent, sehingga bisa improve dari waktu kewaktu</li>
	<li>Memastikan recovery call berjalan dengan baik</li>
	<li>Memastikan handling yang baik oleh agent dengan sedikitnya antrian telepon yang masuk, dikarenakan semua call in bisa di handle</li>
	<li>Membuat form penilaian QA</li>
</ul>

Customer Care QA Staff

<ul>
	<li>Membuat dan melakukan pengecekan daily report terkait jumlah keluhan dan inquiry (informasi) yang masuk</li>
	<li>Melakukan follow up dan eskalasi tiket keluhan ke unit kerja terkait dan cabang </li>
	<li>Memastikan keluhan dari konsument dapat terselesaikan dengan baik</li>
	<li>Mengupdate tiket hard complaint dan tiket keluhan over SLA</li>
	<li>Membuat report internal dan eksternal (Report OJK)</li>
	<li>Membuat meeting dengan unit kerja lain untuk mengetahui rootcause dan action plan terhadap hard complaint &amp; complaint terbanyak</li>
	<li>Melakukan follow up keluhan konsumen yang berada baik di media massa maupun media sosial &amp; bekerja sama dengan unit-unit terkait untuk penyelesaiannya</li>
	<li>Melakukan update standarisasi penginputan keluhan pada sistem untuk cabang</li>
	<li>Memastikan kepuasan konsumen terkait dengan men-handling komplain konsumen </li>
	<li>Melakukan service recovery terkait dengan semua komplain yang masuk pada customer care HO dan cabang</li>
	<li>Membuat standarisasi jawaban atas keluhan yang disampaikan oleh konsumen dengan bekerja sama dengan Tim Care di Head Office</li>
	<li>Melakukan monitoring SLA keluhan</li>
</ul>

Customer Resolution Staff

PT Bank Nationalnobu Tbk (Nobu Bank) dalah Bank Umum Swasta Nasional (BUSN) Devisa yang hadir untuk menjawab tantangan dunia perbankan dewasa ini dalam memenuhi kebutuhan masyarakat luas yang beragam. Dengan visi untuk menjadi yang berstandar global, Perseroan yang telah memiliki pengalaman lebih dari 25 tahun di industri perbankan, secara bertahap melengkapi produk dan layanan yang dimilikinya dan secara konsisten meningkatkan kualitasnya. Perseroan berusaha untuk mampu mengemban kepercayaan nasabah dan masyarakat luas serta secara aktif berkontribusi pada pengembangan Usaha Kecil dan Menengah (UKM) sehingga mendorong pertumbuhan dan ketahanan perekonomian Nasional.


PT Bank Nationalnobu Tbk

<ul>
	<li>Melakukan pelayanan terhadap nasabah untuk transaksi tunai maupun non tunai sesuai dengan prosedur</li>
	<li>Menjalankan prosedur dan menerapkan service quality sesuai standar</li>
	<li>Bertanggung jawab terhadap saldo cash box hingga akhir hari dan melakukan serah terima kepada Head Teller</li>
</ul>

Frontliner

Our Journey

Bank BTPN was established in 1958 to handle the pensions of retired military personnel. In February 2019, PT Bank Tabungan Pensiunan Nasional Tbk (“BTPN”), an equity-method affiliate of Sumitomo Mitsui Banking Corporation, merged with PT Bank Sumitomo Mitsui Indonesia (“SMBCI”), a local subsidiary of Sumitomo Mitsui Banking Corporation, to create PT Bank BTPN Tbk (“Bank BTPN”). Bank BTPN plays an important role in realizing SMBC Group’s Asia-centric strategy as a full-line commercial bank that offers a comprehensive range of banking services in both the wholesale and retail sectors.

Bank BTPN is now a universal bank which serves the mass market segment, the consuming class segment, as well as the corporate segment. On the mass market segment, we have BTPN Mitra Usaha Rakyat that focus on micro businesses, and BTPN Mitra Bisnis that focus on serving small and medium enterprises. For the consuming class segment, we have varieties of services including; BTPN Retail Lending Business that focus on serving retirees, BTPN Sinaya that focus on wealth management business, as well as digital banking service through BTPN Wow!, a financial inclusiveness service focusing on the unbanked segment, and Jenius, one of the pioneers of life finance and digital banking solutions in Indonesia. As for the corporate segment, we have the corporate banking business which focuses on serving national, multinational and Japanese companies.

The merger of BTPN and SMBCI to form Bank BTPN represents a unique and an ideal combination of two complementary banks. With its new vision to be Indonesia’s most preferred bank which makes a meaningful difference in the lives of millions powered by digital technology, Bank BTPN is a bigger and stronger bank that contributes more to Indonesia's economy. Bank BTPN believes that we will be able to unlock the opportunities that generate more valuable customer solutions across businesses.

Life at Bank BTPN

Bank BTPN is a big family of creative, intelligent, and passionate challengers whose goal is to keep on growing while creating positive differences for the communities. Fully armed with state-of-the-art digital technology and world experiences. Aiming to provide the best banking services to our customers, we realize that the first thing we have to do is to make sure that our squads are happy and content!

Giving Back

Through "Daya", Bank BTPN provides a sustainable and measurable empowerment program for our customers. Daya program regularly gives education, training and information sharing to improve our customers' entrepreneurial capability, widening the option to grow their businesses and providing the opportunity to live a better life; through Health & Wellness program, as well as Community Empowerment program. Like the two inseparable sides of a coin, the empowerment program is an integrated element in our business model. Actually daya now has 4 pillars – but for this write up let’s just leave it as is.

Our Culture

Bank BTPN is the place where our squads can aspire to be the best version of themselves by learning through various roles, and having broader responsibilities during their journey. Empowering our people with a supportive culture and comfortable working environment, has proven to boost our professional and personal growth. Bringing down the barrier between leaders and squad members creates many opportunities to discuss ideas, receive constructive feedback, and find solutions. Bonds between squads is also one of the powerful keys to create impactful collaboration in getting the task done. It helps us create an agile workforce to compete and stay on top in today's banking ecosystem.

Our office set up is designed to stimulate creativity and provide spaces for people to connect easier. You could sometimes find us playing billiards, ranking matches on large TVs', or having a karaoke session after office hours. Yes, we have all the facilities to let our steam out after a long hour of work.

Opting for a community or club activities? We also have an array of exciting and fun internal clubs! Through BTPN Club, our people can choose to join sport clubs like yoga, badminton, and futsal, or even a community club through gaming and parenting club! We believe, through community and club activities, our squad can get the vitamin they need to stay creative and passionate in their daily lives.

Hungry for more knowledge or interested in learning new skills? Aside from the fact that our people can discuss and share ideas with their peers or mentors through conventional or digital means, we also have more than enough classes and courses for self-development and keeping the mind active.

Adaptive to change
 
Decades of experience has taught us that adapting to changes is necessary to stay on top. Therefore, we embrace the new way of working, where we value the diverse and uniqueness of our squads. Flexible working attire, as well as working location and remote collaboration, has been a part of our policies now. Our way of working, supported by digital collaboration platform, has allowed our squads to be productive while remaining connected, thus able to give the best services to our customers!
 
Even the ever-changing challenges of the banking industries cannot stop us from moving forward and bring significant changes in the life of millions.
 


PT Bank BTPN Tbk

Teller: 

Receive and serve customer financial transactions, both cash and non-cash, in accordance with applicable systems and procedures, supported by services that comply with specified standards while still paying attention to the principles of prudence and service excellence.

Customer Service: 

<ul>
	<li class="text-justify">Serve customers and prospective customers by providing information and assisting with transactions for BTPN products and services in accordance with applicable service standards.</li>
	<li>Inviting customers and potential customers to use BTPN products and services.</li>
	<li>Handle customer complaints according to applicable systems and procedures.</li>
	<li>Carry out administrative processes that occur from customer service transactions in accordance with applicable regulations.</li>
</ul>

Frontliner Staff (Teller & Customer Service)

After receiving confirmation from the Financial Services Authority (OJK) on 20 January 2021 as a Buku IV Bank, PermataBank is now confirmed as one of the top 10 banking institutions in Indonesia with core capital of more than IDR 30 trillion, serving nearly 4 million customers in 62 cities in Indonesia.

In 2004, Standard Chartered Bank and PT Astra International Tbk took over PermataBank and began a massive transformation process within the organization. The combined ownership of these major shareholders increased to 89.01% in 2006. 

Bangkok Bank Public Limited ("Bangkok Bank") officially became the controlling shareholder of PermataBank on May 2020 after taking over 89.12% of PermataBank's shares from the total number of shares that have been issued and paid up by Standard Chartered Bank and Astra International. Offering innovative banking products and services, PermataBank has 304 branch offices, 2 mobile branches, 942 ATMs with access to more than 100,000 ATMs (VisaPlus, Visa Electron, MasterCard, Alto, ATM Bersama) and millions of ATMs worldwide that are connected to the Visa, Mastercard and Cirrus networks. 




Permata Bank

<ul>
	<li>Memberikan layanan berkualitas secara efisien dan ramah kepada nasabah</li>
	<li>Menjawab pertanyaan–pertanyaan</li>
	<li>Menangani keluhan nasabah</li>
	<li>Memberikan informasi dan membimbing nasabah melalui berbagai prosedur Bank</li>
	<li>Menjaga dan meningkatkan hubungan dengan nasabah dalam pelayanan sehari-hari juga bertanggung jawab untuk melakukan cross-selling (service to sell)</li>
	<li>Melakukan seluruh administrasi terkait customer service</li>
	<li>Bertindak sesuai ketentuan internal dan eksternal yang berlaku dan mengimplementasikan time management yang efektif dan efisien.</li>
	<li>Aktif melakukan cross sell utk produk Bank seperti tabungan, asuransi dan produk lainnya</li>
</ul>

Customer Experience Officer (CXO) - Medan

Deskripsi Pekerjaan:

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalui pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
	<li>Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.</li>
	<li>Melakukan survey exit customer dengan cara interview sesuai dengan standar prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.</li>
</ol>

Customer Service cabang Mojokerto

<ul>
	<li>Melayani konsumen yang ingin mengajukan pembiaayan dana tunai kepada BFI</li>
	<li>Melakukan administrasi dokumen pengajuan konsumen</li>
	<li>Menangani dokumen yang dibutuhkan konsumen</li>
	<li>Input data konsumen</li>
	<li>Melayani konsumen yang ingin mengajukan pembiaayan dana tunai kepada BFI</li>
	<li>Melakukan administrasi dokumen pengajuan konsumen</li>
	<li>Menangani dokumen yang dibutuhkan konsumen</li>
	<li>Input data konsumen</li>
</ul>

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