Our Journey

Bank BTPN was established in 1958 to handle the pensions of retired military personnel. In February 2019, PT Bank Tabungan Pensiunan Nasional Tbk (“BTPN”), an equity-method affiliate of Sumitomo Mitsui Banking Corporation, merged with PT Bank Sumitomo Mitsui Indonesia (“SMBCI”), a local subsidiary of Sumitomo Mitsui Banking Corporation, to create PT Bank BTPN Tbk (“Bank BTPN”). Bank BTPN plays an important role in realizing SMBC Group’s Asia-centric strategy as a full-line commercial bank that offers a comprehensive range of banking services in both the wholesale and retail sectors.

Bank BTPN is now a universal bank which serves the mass market segment, the consuming class segment, as well as the corporate segment. On the mass market segment, we have BTPN Mitra Usaha Rakyat that focus on micro businesses, and BTPN Mitra Bisnis that focus on serving small and medium enterprises. For the consuming class segment, we have varieties of services including; BTPN Retail Lending Business that focus on serving retirees, BTPN Sinaya that focus on wealth management business, as well as digital banking service through BTPN Wow!, a financial inclusiveness service focusing on the unbanked segment, and Jenius, one of the pioneers of life finance and digital banking solutions in Indonesia. As for the corporate segment, we have the corporate banking business which focuses on serving national, multinational and Japanese companies.

The merger of BTPN and SMBCI to form Bank BTPN represents a unique and an ideal combination of two complementary banks. With its new vision to be Indonesia’s most preferred bank which makes a meaningful difference in the lives of millions powered by digital technology, Bank BTPN is a bigger and stronger bank that contributes more to Indonesia's economy. Bank BTPN believes that we will be able to unlock the opportunities that generate more valuable customer solutions across businesses.

Life at Bank BTPN

Bank BTPN is a big family of creative, intelligent, and passionate challengers whose goal is to keep on growing while creating positive differences for the communities. Fully armed with state-of-the-art digital technology and world experiences. Aiming to provide the best banking services to our customers, we realize that the first thing we have to do is to make sure that our squads are happy and content!

Giving Back

Through "Daya", Bank BTPN provides a sustainable and measurable empowerment program for our customers. Daya program regularly gives education, training and information sharing to improve our customers' entrepreneurial capability, widening the option to grow their businesses and providing the opportunity to live a better life; through Health & Wellness program, as well as Community Empowerment program. Like the two inseparable sides of a coin, the empowerment program is an integrated element in our business model. Actually daya now has 4 pillars – but for this write up let’s just leave it as is.

Our Culture

Bank BTPN is the place where our squads can aspire to be the best version of themselves by learning through various roles, and having broader responsibilities during their journey. Empowering our people with a supportive culture and comfortable working environment, has proven to boost our professional and personal growth. Bringing down the barrier between leaders and squad members creates many opportunities to discuss ideas, receive constructive feedback, and find solutions. Bonds between squads is also one of the powerful keys to create impactful collaboration in getting the task done. It helps us create an agile workforce to compete and stay on top in today's banking ecosystem.

Our office set up is designed to stimulate creativity and provide spaces for people to connect easier. You could sometimes find us playing billiards, ranking matches on large TVs', or having a karaoke session after office hours. Yes, we have all the facilities to let our steam out after a long hour of work.

Opting for a community or club activities? We also have an array of exciting and fun internal clubs! Through BTPN Club, our people can choose to join sport clubs like yoga, badminton, and futsal, or even a community club through gaming and parenting club! We believe, through community and club activities, our squad can get the vitamin they need to stay creative and passionate in their daily lives.

Hungry for more knowledge or interested in learning new skills? Aside from the fact that our people can discuss and share ideas with their peers or mentors through conventional or digital means, we also have more than enough classes and courses for self-development and keeping the mind active.

Adaptive to change
 
Decades of experience has taught us that adapting to changes is necessary to stay on top. Therefore, we embrace the new way of working, where we value the diverse and uniqueness of our squads. Flexible working attire, as well as working location and remote collaboration, has been a part of our policies now. Our way of working, supported by digital collaboration platform, has allowed our squads to be productive while remaining connected, thus able to give the best services to our customers!
 
Even the ever-changing challenges of the banking industries cannot stop us from moving forward and bring significant changes in the life of millions.
 


PT Bank BTPN Tbk

Carrying out the check and validation function of cash transaction input by the teller as well as monitoring operations and services at the front end, both cash counters and non-cash counters

Branch Authorizer

PT. Sinar Mitra Sepadan Finance (“Perusahaan”) merupakan salah satu perusahaan pembiayaan kendaraan roda 4 (empat) atau lebih skala nasional yang didirikan pada tanggal 28 November 2000. Perusahaan ini  berkantor pusat di Agro Plaza Lantai 16-17, Jl. H.R. Rasuna Said Kav. X2-1, Kuningan Timur, Setiabudi, Jakarta Selatan 12950.

Adapun pemegang saham Perusahaan saat ini adalah ORIX Corporation, Jepang sebesar 85% (delapan puluh lima persen) dan PT. Sinar Mas Multiartha, Tbk. (“SMMA”), yang bergabung pada tahun 2019.

Perusahaan telah menjadi bagian dari ORIX Corporation, Jepang yang memiliki jaringan di 27 negara di dunia dan terdaftar di New York Stock Exchange. Saat ini Perusahaan memiliki  +- 120 jaringan (Kantor Cabang dan Kantor Selain Kantor Cabang) di seluruh Indonesia dan memiliki lebih dari 2500 karyawan.

PT. Sinar Mitra Sepadan Finance (SMS Finance)

<ul>
	<li>Maximum age 35 years</li>
	<li>Bachelor degree in all majors</li>
	<li>Have experience as a Collection Supervisor at least 2 years in Financial Industry</li>
	<li>Have good leadership and negotiation skills</li>
	<li>Have good problem solving and problem mitigation skills</li>
	<li>Have good communication skills and presentation skills</li>
	<li>Mastering data processing tools such as MS. Office (Excel)</li>
</ul>

Branch Collection Supervisor Jabodebek

PT Wasteforchange Alam Indonesia is a company that provides waste management service from upstream to downstream with a vision of reducing the amount of waste that ends up in landfills.

Waste4Change

<ul>
	<li>Mendukung proses dokumentasi berupa 3D model, gambar teknik, foto produk, 
	dan rancangan alternatif design mesin pengolahan sampah yang tepat guna.</li>
	<li>Mendukung proses evaluasi kerusakan mesin dengan observasi mesin dan 
	observasi lapangan.</li>
	<li>Mendukung proses pengembangan produk mesin dan proses produksi.</li>
	<li>Membantu koordinasi dengan workshop untuk produksi mesin.</li>
	<li>Berkoordinasi dengan Tim Project dan Steakholder terkait.</li>
</ul>

Machineries Development Project Based

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Berpengalaman dalam preventif maintenance &amp; troubleshooting bangunan gedung dan fasilitas minimal 2 tahun</li>
	<li>Berpengalaman dalam pengurusan Legalitas</li>
	<li>Memiliki jiwa kepemimpinan, mampu berbikir kritis, dan disiplin</li>
	<li>Memiliki kemampuan negosiasi yang baik</li>
	<li>Pernah atau punya pengalaman dalam Managemen Vendor</li>
	<li>Memiliki Sertfikasi K3 menjadi nilai tambah</li>
	<li>Bisa drafting 2D &amp; 3D rendering menjadi nilai tambah</li>
</ul>

General affair / HR GA

Warranty Smart aims to become the largest extended vehicle warranty provider in Asia. We want to make vehicle warranties effortless for everyone through fast and easy claim approvals. This in turn helps propel the second-hand car industry, reducing vehicle wastage and benefitting dealers and customers alike.

To us, our customers are the forefront of everything we do, and service is our priority. Our warranties are competitively priced and covers an extensive range of vehicle wear and tear, ensuring you are always protected – no matter where.Warranty Smart began as a solution to expensive car breakdowns and a lack of security for second hand cars in the Malaysian thailand and indonesiamarket.

Previously active in the car hobbyist circle, the director noticed a lack of affordable maintenance and replacement parts, causing complications and acting as a barrier for those interested in owning a car.

A car is often considered a necessary but expensive liability. When break downs occur, many are unable to afford the repair costs, creating an even bigger problem. Broken parts or mechanical issues were often ignored, resulting in more expensive repair work or a complete and dangerous vehicle failure.

Consequently, while second hand cars were often much cheaper, many still opted for expensive new cars due to a lack of security, assuming that second-hand cars were more likely to break down. This realisation opened up a potential market for added vehicle warranties, helping not only protect the buyer, but also encouraging the sales of used cars.

What originally started as a small project between 3 people grew extensively over the years. Warranty Smart now has over 30 staff working around the clock, a headquarters in the bustling township of Petaling Jaya, and two sub offices in neighbouring Penang and Johor Bahru and branches in bangkok and jakarta.

The number of panel workshops also continues to grow. There are now over 1000 registered and authorized workshops located throughout Malaysia thailand and indonesia enabling a better level of service and convenience for customers. Warranty Smart is now the leading car warranty provider in Malaysia Thailand and Indonesia and continues to be an anchor of the local vehicle warranty industry.

PT. Wahana Sejahtera Indonesia

Bertanggung jawab:

<ul>
	<li>Melakukan diagnosa masalah pada system kelistrikan kendaraan.</li>
	<li>Memberi perkiraan biaya dan waktu perbaikan.</li>
	<li>Mampu melakukan perbaikan pada system kelistrikan, system pengereman, dan lainnya yang masih berhubungan.</li>
	<li>Melakukan pemeriksaan dan pengujian kembali setelah proses perbaikan dan memastikan proses perbaikan telah selesai.</li>
	<li>Melakukan inspeksi pemeliharaan dan perawatan elektromekanis pada kendaraan.</li>
	<li>Pengujian baterai, system pengisian daya dan komponen computer lainnya.</li>
</ul>

Mekanik Mobil Listrik

<ul>
	<li class="text-justify">Carry out managerial functions, both financial and non-financial, in a responsible branch and ensure the implementation of operational and service processes in the branch in accordance with applicable provisions and procedures, including handling customer complaints or problems related to the branch.</li>
	<li class="text-justify">SLAs: fulfillment of transaction service levels based on agreed service standards and service times.</li>
	<li class="text-justify">Compliance: Ensure all operational activities in the branch comply with applicable policies and procedures.</li>
	<li class="text-justify">Maintain and ensure the readiness of facilities and infrastructure in the branch, and implement a neat and clean culture.</li>
	<li class="text-justify">Helping branch business growth by achieving sales targets set for the operations team</li>
</ul>

Branch Service Manager

Established in 2000, PT. Comtronics Systems now manages more than 400 customers in several area (from educational to hospitality, manufactures to governments around Jakarta, Bali, Bandung, Bekasi, and other area in West Java).

We are "One Stop Solution" for our customers office by resolving their Technology Problems with Intelligent IT Solutions and Services customized for their business. We believe that delivering what our customers need and want is the best way to grow our company because customer satisfaction is a key. We commited to provide continuous customers satisfaction by improving all aspect of our business strategies, innovation, and creative platform.

PT Comtronics Systems

<ul>
	<li>Meningkatkan produktivitas karyawan dengan memberikan fasilitas yang berkualitas</li>
	<li>Mengkoordinir penyediaan fasilitas Perusahaan</li>
	<li>Mengkoordinir Operational Team seluruh cabang</li>
	<li>Membuat laporan mengenai pemeliharaan asset Perusahaan</li>
	<li>Membuat laporan mengenai pengurusan sura-surat penting atau legalitas dari asset Perusahaan</li>
	<li>Membangun hubungan yang baik dengan warga sekitar lokasi Perusahaan</li>
	<li>Bekerjasama dengan berbagai vendor yang berkaitan dengan pemeliharaan asset Perusahaan</li>
	<li>Bekerjasama dengan seluruh Coordinator Divisi dalam pengadaan fasilitas yang dibutuhkan untuk setiap Divisi</li>
</ul>

General Affair Supervisor

Third Party Formations is a leading company formation services provider specialising in limited company formations for entrepreneurs, start-ups and established businesses. With a focus on efficiency, compliance and client satisfaction, we simplify the limited company formation process, allowing our clients to focus on their business goals.

Third Party Formations

Position 
We are seeking a proactive and experienced Customer Service Executive to lead our dynamic Customer Service team. The ideal candidate will possess excellent leadership skills, a strong sense of customer service, and the ability to handle complex customer interactions. The Customer Service Executive will be responsible for overseeing the day-to-day operations of the Customer Service department, ensuring high levels of customer satisfaction, and managing a team of Customer Service Representatives.

Key Responsibilities: 
Team Management: Supervise and lead a team of Customer Service Representatives, provide guidance, training, and support to ensure exceptional customer service. 
Performance Monitoring: Monitor and evaluate the performance of Customer Service Representatives, provide feedback and coaching to improve efficiency and effectiveness. 
Customer Interactions: Handle escalated customer inquiries and complaints, resolve issues in a timely manner, and ensure customer satisfaction. 
Process Improvement: Identify areas for process improvement within the Customer Service department and implement effective solutions to improve service quality. 
Reporting: Prepare and submit regular reports to senior management on team performance, customer feedback, and service metrics. 
Training and Development: Develop and implement new employee training programs and provide ongoing training to existing employees to maintain high standards of service. 
Collaboration: Work closely with other departments such as Sales, Marketing, and Product Development to ensure a seamless customer experience. 
Compliance: Ensure the Customer Service team adheres to company policies, procedures, and industry regulations. 
Qualifications: 
Education: Bachelor's degree in Business Administration, Management, or related field. 
Experience: Minimum 3 years of customer service experience, including at least 1 year in a supervisory or management position. 
 
Benefits: 
Competitive salary 
Health, dental and vision insurance 
Paid time off and vacation 
Retirement plan options 
Professional development opportunities

Customer Service Supervisor

What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

The Head of Operations at Asuransi Jiwa Syariah Kitabisa will spearhead the pursuit of operational excellence and continuous improvement initiatives. This role demands a strategic mindset, meticulous attention to detail, and a keen interest in project management and process enhancement, leading a dynamic team to ensure seamless, efficient operations that align with the company’s business objectives.

Key Responsibilities:

<ol>
	<li>Ensure accurate and timely policy issuance and claim processing.</li>
	<li>Collaborate with various teams to improve operations and the customer experience.</li>
	<li>Monitor performance metrics to identify and address inefficiencies.</li>
	<li>Stay updated on industry trends and regulations to inform decisions.</li>
	<li>Foster a culture of continuous improvement and professional development.</li>
</ol>

Head of Operation for Asuransi Kitabisa

<ul>
	<li>Mendukung pengadaan barang untuk permintaan reguler maupun permintaan project kepada semua unit kerja (cabang maupun kantor pusat) melalui proses pengadaan yang sesuai dengan service level dan ketentuan bank</li>
	<li>Menjalankan proses tender/bidding pengadaan barang dan/atau jasa sesuai SLA &amp; ketentuan yang berlaku untuk mendapatkan support terbaik dari vendor</li>
	<li>Melakukan koordinasi dengan Procurement Services Management dalam menindaklanjuti pertanyaan, keluhan terkait pengadaan barang dan atau jasa.</li>
	<li>Bertanggungjawab terhadap kelengkapan proses administrasi tender/bidding/penunjukan agar tetap dapat termonitor dan terkontrol dengan baik sehingga dapat dipertanggungjawabkan</li>
</ul>

Sourcing Specialist

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Survey &amp; GASI Analyst will be responsible for:

<ul>
	<li>Analyzing and giving improvement suggestions for the process</li>
	<li>Running the improvement project on MV Operation team</li>
	<li>Monitoring &amp; Manage Surveyor based on the assign region</li>
</ul>

*Placement: Head Office - Asuransi Astra Jakarta Selatan

Survey & Garda Siaga Analyst

<ul>
	<li>Menghubungi pelanggan yang memiliki tunggakan pembayaran melalui telepon, surat, atau email.</li>
	<li>Menyusun rencana pembayaran yang sesuai dengan kemampuan pelanggan.</li>
	<li>Mencatat dan melacak status pembayaran pelanggan.</li>
	<li>Berkoordinasi dengan departemen terkait untuk menyelesaikan masalah pembayaran.</li>
	<li>Melakukan negosiasi dengan pelanggan untuk mendapatkan kesepakatan pembayaran.</li>
	<li>Memastikan semua prosedur penagihan dilakukan sesuai dengan kebijakan perusahaan dan peraturan yang berlaku.</li>
	<li>Menyusun laporan penagihan dan memberikan rekomendasi kepada manajemen.</li>
	<li>Menangani keluhan dan pertanyaan pelanggan dengan sopan dan profesional.</li>
</ul>

Collection Officer Freelance

Underwriter for Statistics/Actuary/Mathematics/Law/Engineering undergraduates will calculate, analyze, and assess risks, mainly for large industrial, and manufacturing business accounts.

Underwiter have to arrange insurance coverage &amp; propose insurance terms &amp; conditions including risk recommendations and also negotiate and make reinsurance placement.

Underwriter

<ul>
	<li>Ensure the settlement plan in the branches to match the target given by the company</li>
	<li>Monitor collection movement in branches every day</li>
	<li>Provide solutions to problem in the branches to meet the targets that have been given by the company</li>
	<li>Evaluate, review, and create collection strategies in each branch (Weekly)</li>
	<li>Control the achievement of collection per bucket, provision and make collection recovery in each branch to minimize losses (Quarterly)</li>
	<li>Recruit, train and controlling/monitoring collection teams in branches</li>
</ul>

Area Collection Head NAD, Sumbagut, Banten, Jatim, Jatimbalnus

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

FIFGROUP

Management Trainee Program with training length total 11 months. The training material covers the financial services industry and the business processes. This program is aimed at Fresh graduates or employees with less than 2 years experience.

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