We aspire to become a leading and trusted IT Resource and IT Solution provider company in Indonesia.


PT. Amalura Multi Dimensi

Scope of Work:

a. Planning:

<ul>
	<li>Collaborate with Product Owners and System Architects to understand features and user stories.</li>
	<li>Estimate story points and contribute to team capacity planning.</li>
</ul>

 

b. Development &amp; Testing

<ul>
	<li>Write clean, maintainable, and scalable code following best practices based on business and technical requirements</li>
	<li>Perform unit testing, support integration testing, and regression testing.</li>
	<li>Fix bugs and continuously improve code quality.</li>
</ul>

 

c. Maintain Documentation &amp; Compliance

<ul>
	<li>Document code, APIs, and architectural decisions for future reference.</li>
	<li>Ensure compliance with security, regulatory, and governance requirements.</li>
	<li>Actively involved in R&amp;D activity</li>
</ul>

ASP.NET

jQuery

JavaScript

MS SQL Server

PostgreSQL

.Net Developer [Onsite at Yogyakarta]

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

Bertanggung jawab mengelola dan melakukan follow up data Repeat Order/RO. 
Bertanggung jawab terhadap pencapaian dan pemenuhan nilai KPI melalui booking pribadi &amp; sales performance. 
Melakukan aktifitas penawaran dan menjaga relasi yang baik dengan konsumen. 
Membuat rencana kunjungan dan penawaran harian/mingguan/bulanan kepada konsumen RO. 
Melakukan kunjungan dan memberikan laporan hasil kunjungan atas database konsumen RO. 
Melakukan koordinasi dengan atasan dalam pelaksanaan aktifitas harian.

Customer Relationship Executive Branch Yogyakarta

Binajasa Sumber Sarana (BSS), established in 1986, specializes in Executive Search & Contract Personnel. With over 38 years of experience and a continually updated database, we provide efficient and professional recruitment solutions for our clients.

PT Binajasa Sumber Sarana (BSS Recruitment)

<ul>
	<li>Melakukan field visits secara rutin untuk memberikan edukasi dan training kepada restaurant partners terkait penggunaan aplikasi dan fitur platform.</li>
	<li>Membantu merchant mengoptimalkan penggunaan fitur untuk mendukung peningkatan sales dan operasional.</li>
	<li>Memberikan hands-on support serta membantu menyelesaikan kendala operasional yang dihadapi merchant di lapangan.</li>
	<li>Memastikan merchant dapat mengadopsi dan menggunakan fitur platform secara efektif sesuai kebutuhan bisnis.</li>
	<li>Melakukan follow-up dan monitoring hasil visit serta berkoordinasi dengan tim terkait apabila terdapat kendala yang membutuhkan eskalasi.</li>
</ul>

Merchant Support Jogja

<ul>
	<li>Melakukan coaching dan counseling kepada mitra pengemudi</li>
	<li>Menjalankan program engagement dan pengelolaan komunitas driver</li>
	<li>Memastikan keberlanjutan mitra dalam program rental kendaraan</li>
	<li>Menangani keluhan dan kendala operasional mitra pengemudi</li>
	<li>Berkoordinasi dengan berbagai stakeholder untuk meningkatkan produktivitas dan retensi mitra</li>
</ul>

Field Trainer Jogja

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Key Responsibilities

1. Team Performance Management

<ul>
	<li>Monitor CS daily performance, productivity, quality, attendance, and discipline.</li>
	<li>Review performance against project-specific KPIs and daily targets.</li>
	<li>Identify performance gaps early and take corrective action before issues escalate.</li>
	<li>Conduct regular 1-on-1 and performance check-ins with CS team members.</li>
	<li>Maintain performance records and provide data-based performance updates to management.</li>
	<li>Ensure employees understand what is expected from them and how their performance is measured.</li>
</ul>

2. Client &amp; Operational Management

<ul>
	<li>Act as the primary KST contact for operational and people-related matters concerning the CS team.</li>
	<li>Maintain regular communication with the client regarding team performance, workload, and development.</li>
	<li>Clarify client expectations, priorities, and changes in operational requirements.</li>
	<li>Ensure client feedback is translated into clear actions for the CS team.</li>
	<li>Manage escalations related to employee performance and operational issues.</li>
	<li>Challenge or clarify client feedback when necessary and ensure performance decisions are supported by clear evidence.</li>
</ul>

3. Employee Development &amp; Coaching

<ul>
	<li>Conduct structured coaching for CS employees based on identified performance gaps.</li>
	<li>Identify individual development needs and create practical improvement actions.</li>
	<li>Provide additional guidance to employees who are struggling to meet expectations.</li>
	<li>Monitor progress of employees under an Improvement Plan.</li>
	<li>Identify high-potential employees and prepare them for broader responsibilities.</li>
	<li>Build a culture of ownership, proactivity, accuracy, and continuous improvement.</li>
</ul>

4. Probation &amp; New Employee Management

<ul>
	<li>Ensure every new CS employee understands role expectations, KPIs, and success criteria from Day 1.</li>
	<li>Monitor new employees during their first 90 days.</li>
	<li>Conduct and document structured 30/60/90-day performance reviews.</li>
	<li>Establish early warning status: Green / Yellow / Red.</li>
	<li>Initiate coaching or improvement actions for Yellow/Red employees.</li>
	<li>Provide evidence-based recommendations regarding probation continuation or completion.</li>
	<li>Conduct Root Cause Analysis for employees who fail probation to identify whether the issue comes from hiring, onboarding, training, performance, or role fit.</li>
</ul>

5. Recruitment &amp; Selection Support

<ul>
	<li>Participate in client interviews and final candidate assessment.</li>
	<li>Support HR in designing and conducting CS job simulations/case studies.</li>
	<li>Provide feedback on candidate suitability based on operational requirements.</li>
	<li>Identify recurring hiring gaps from probation failures and recommend improvements to the recruitment process.</li>
</ul>

6. Process &amp; Quality Improvement

<ul>
	<li>Identify recurring errors, bottlenecks, and productivity issues within CS operations.</li>
	<li>Develop and maintain practical SOPs, checklists, and working guidelines together with the client.</li>
	<li>Ensure CS employees follow agreed processes and quality standards.</li>
	<li>Analyze recurring performance issues and propose preventive solutions.</li>
	<li>Capture lessons learned and convert them into training or process improvements.</li>
	<li>Continuously improve the CS team's productivity and quality.</li>
</ul>

7. Reporting &amp; Business Acumen

<ul>
	<li>Provide management with data-driven reporting, not only activity updates.</li>
	<li>Monthly reporting should cover:</li>
	<li>Headcount &amp; manpower status</li>
	<li>Productivity / target achievement</li>
	<li>Quality / error rate</li>
	<li>Attendance &amp; discipline</li>
	<li>Client feedback</li>
	<li>Employee development progress</li>
	<li>Probation status</li>
</ul>

Team Leader Customer Service

Job Desc

<ul>
	<li>Build and maintain strong, long-term relationships with B2B clients by understanding their business objectives and delivering value-driven solutions.</li>
	<li>Develop a deep understanding of client needs and provide relevant IT solutions</li>
	<li>Prepare and present proposals, conduct solution presentations, and lead contract negotiations to close mutually beneficial agreements.</li>
	<li>Coordinate closely with internal teams (technical, delivery, and support) to ensure solutions are delivered on time, within scope, and aligned with client expectations.</li>
	<li>Drive account growth through up-selling and cross-selling of IT services and products based on evolving client needs.</li>
</ul>

Account Manager

<ul>
	<li>Memproses registrasi merchant secara cepat, akurat, dan sesuai dengan prosedur yang berlaku.</li>
	<li>Menangani enquiries dan disputes dari merchant maupun stakeholder serta memberikan respons yang tepat dan efektif.</li>
	<li>Melakukan data entry, pengecekan, dan validasi data serta melaporkan apabila terdapat technical atau system issues.</li>
	<li>Menangani kebutuhan administratif partner, seperti credit top-up, perubahan informasi akun, dan kebutuhan lainnya.</li>
</ul>

Data Entry

This role is titled Customer Service, but the primary responsibilities involve Quality Checking and assigning mystery shoppers. Are you passionate about communication in English and detail-oriented in handling administrative tasks? Do you enjoy working with multicultural environment? If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for collecting and labelling survey data (quality check), ensuring smooth operations via phone and email, and assigning mystery shoppers. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

<ul>
	<li>Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations &amp; surveys</li>
	<li>Assist in recruiting and assigning shoppers/auditors to various projects in the Americas and Europe regions.</li>
	<li>Respond to shopper / auditor email enquiries</li>
	<li>Quality check online reports &amp; surveys according to set service standards</li>
</ul>

Customer Service

Founded in 2015, Mamikos started by introducing a matching platform then our service has evolved to a full-stack property management equipped with property management technology to ensure a seamless experience for both tenants and property owners. Our mission is to make a better standard of kos (property tech) industry for both kos owners & tenants.

We have helped millions of people to find their “home” away from home while pursuing their dreams to study or work. In 2022, we have achieved 7 million monthly active users and >200,000 listed properties in our platform that makes us the no. 1 property tech company in Indonesia.

We imagine ourselves as a door for people to achieve their dreams. We are creating a welcoming and inclusive environment that provides opportunities for everyone to succeed and achieve their dream through hard work and determination. We're dedicated to opening up every possibility for our team members to achieve their dreams.

We are Mamikos, we open the door to every dream.

Join our awesome Mamiteam and visit our website www.mamikos.com/career
And also keep up with our exciting journey:
Instagram: www.instagram.com/@insidemamikos
Medium: www.medium.com/@insidemamikos 

Mamikos

<ul>
	<li>Conducting property survey processes in accordance with existing SOPs, including checking the completeness of facilities and buildings, inspecting each room and public facility, as well as performing a final inspection of the property. In addition, taking property photos for listing purposes, scheduling survey visits, and inputting survey results into the platform as per the SOP</li>
	<li>Coordinating with the owner and internal teams in preparing for property transformation, conducting on-site supervision on property transformation work, ensuring that all facilities and building conditions are ready to be occupied and live on the platform.</li>
	<li>Make a list of the procurement of items for kos singgahsini and apik and providing items according to the specified timeline.</li>
	<li>Checking the properties that have completed the cooperation contract for the offboarding process and carrying out the asset property retrieval</li>
	<li>Handling complaints from owner and tenant on managed properties, resolving complaints effectively and efficiently, making the level of satisfaction with complaints good.</li>
	<li>Regularly updating the status data on room readiness and availability, recording tenant information, and, if necessary, conducting routine inspections of property facilities to ensure they are always available and functioning properly (such as air conditioning, Wi-Fi, and laundry). This also includes ensuring room cleanliness is maintained and checking and recording any non-functioning facilities</li>
	<li>Provide service standardization training to operator and reviewing operator performance.</li>
	<li>Reviewing the condition of the property and property facilities and propose an action to improve the quality of the property and submit operational needs for properties that have special cooperation</li>
	<li>Providing reporting according to standards.</li>
</ul>

Hospitality Assistant Lead [Yogyakarta]

Scope of Work:

<ul>
	<li>Test Plan creation</li>
	<li>Test case creation</li>
	<li>Manual Test Execution</li>
	<li>Automation scrip creation</li>
	<li>Automation Test Execution</li>
	<li>SIT test execution</li>
	<li>API Test (Newman) execution</li>
	<li>Performance Test (JMeter) execution.</li>
	<li>Having experience in using Katalon is a must</li>
	<li>Have experience in Web, Mobile, and API testing</li>
	<li>Have experience in using Postman, and/or Jmeter will be preferable</li>
</ul>

<ul>
</ul>

Software Testing

Selenium

MS Test Manger

QA Engineer [Onsite at Yogyakarta]

<ul>
	<li>Menghubungi dan menawarkan program atau layanan kepada merchant melalui telepon</li>
	<li>Menjalin hubungan baik dengan merchant dan membantu kebutuhan atau kendala yang dihadapi</li>
	<li>Memberikan informasi terkait promo, campaign, dan fitur aplikasi</li>
	<li>Mencapai target penjualan yang telah ditentukan</li>
	<li>Melakukan follow up serta mencatat hasil komunikasi dengan merchant</li>
</ul>

Telesales Officer Freshgraduate

<ul>
	<li>Monitor and manage ongoing client contracts, including contract renewals and terminations, negotiate contract extensions, and resolve contract-related issues.</li>
	<li>Maintain strong client relationships, understand client needs, identify sales growth opportunities, provide recommendations, and foster long-term partnerships.</li>
	<li>Monitor and analyze property occupancy performance and provide strategic recommendations to improve occupancy rates.</li>
	<li>Analyze and prepare sales reports in accordance with established standards.</li>
</ul>

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