Eka Hospital adalah sebuah jaringan rumah sakit yang mengedepankan mutu dan keselamatan dalam menyediakan layanan kesehatan berkualitas terdepan. Pengaplikasian teknologi dan metode terkini di bidang kedokteran yang didukung oleh tim dokter, tenaga medis, serta staf profesional yang berdedikasi tinggi, menjadikan Eka Hospital sebagai rumah sakit rujukan terpercaya bagi keluarga maupun perusahaan dan institusi pemerintah di Indonesia.

Hingga saat ini, Rumah Sakit Eka Hospital telah berdiri di 6 unit, yaitu : 
Eka Hospital BSD - Tangerang Selatan, Banten
Eka Hospital Pekanbaru - Kota Pekanbaru, Riau
Eka Hospital Cibubur - Kota Wisata Cibubur, Jawa Barat
Eka Hospital Bekasi - Harapan Indah, Bekasi, Jawa Barat
RSIA Grand Family - Pantai Indah Kapuk (PIK), Jakarta Utara
RSIA Family - Pluit, Jakarta Utara

Kedepannya Eka Hospital akan terus melakukan ekspansi yang sejalan dengan Visi Misi Eka Hospital. 

Akreditasi Nasional dan Internasional
Eka Hospital BSD telah meraih Akreditasi Internasional dari Joint Commission International Hospital salah satu lembaga akreditasi rumah sakit tingkat internasional yang diakui oleh Pemerintah Indonesia.

Kerja Sama Tim Dokter dan Staf Medis Purna Waktu
Sebagian besar dokter Eka Hospital adalah tenaga purna waktu (full time) yang didukung staf perawat dan tenaga kesehatan professional terlatih.

Rekam Medis Elektronik
Berfungsi mempercepat proses pelayanan dan mengurangi kesalahan data medis yang mungkin terjadi. 

Satu Pasien Satu Kamar
Ketentuan ini berlaku mulai dari kamar kelas Standard (setara dengan kelas dua) dan Standard Plus. Kamar Standard dan Standard Plus berlokasi dalam satu cluster yang nyaman, dilengkapi kamar mandi dan toilet yang higienis. 

Center of Excellence
Saat ini Eka Hospital menangani lebih dari 400.000 pasien per tahun. Sebagai salah satu rumah sakit rujukan terdepan, Eka Hospital mendirikan beberapa pusat layanan terpadu, centers and units of excellence, yang siap memenuhi kebutuhan masyarakat akan layanan kesehatan dengan kualitas yang baik. Disupervisi langsung oleh tim dokter spesialis profesional dan tenaga medis handal dengan mengaplikasikan inovasi teknologi dan metode kedokteran terdepan, Pusat Layanan Terpadu Eka Hospital siap menangani setiap kasus mulai dari tahap pencegahan, diagnostik, tindakan, proses terapi, sampai dengan tahap pemulihan.


Eka Hospital

<ul>
	<li>Conduct tender process for building new hospital starts from Prebid / Aanwijzing, Reviewing Proposal, Clarification, until Negotiation process. </li>
	<li>Conduct for finalization process in contract tender, such as Drafting, Coordinating, Finalizing, and Distributing. </li>
	<li>Monitor project execution coordination with project construction management. </li>
</ul>

Procurement Construction

Rich in history, strong financial health, excellent human resources, and reliable technology, BNI certainly has been on the right track to become a national bank with global capabilities.

Since its establishment in 1946, BNI has always been part of the dynamics of national development in Indonesia. Now BNI has grown and developed into a solid national bank with sustainable financial performance. ‘Serving the Country, Pride of the Nation”, BNI is challenged to continue and increase its contribution for the progress of the nation and country, today and in the future.

BNI believes that human resources are one of the most valuable assets of any company or organization, without which sustainability is not possible. BNI seeks to create a great place to contribute, learn, and grow, to be the pride of the nation.

Bank Negara Indonesia

Bank Negara Indonesia (Persero) Tbk (BNI) is one of the biggest financial institutions in Indonesia, providing services to customers with a wide array banking, investment, digital product and other sustainable financial products and solutions for domestic and international area.

To support our vision, BNI is committed to attract high-quality talents across the country to ensure our further accomplishments. You will be immersed an exceptional and challenging work environment and surrounded by colleagues and leaders who are passionate to help you grow and development your skill.

This program prepares you for leadership roles across many functions and levels in BNI with one year comprehensive training journey.

Officer Development Program (ODP) Retail Banking is designed to be a future leader and professional in retail segment functions who will focus on marketing activities for retail banking business, credit analysis activities, managing relationship customers and potential customers, monitoring and maintaining portfolio quality to achieve targets that have been set to provide optimal profits for BNI Retail Banking Business.

Officer Development Program (ODP) Retail Banking

Chenyu Group, positioned as a Superhub of China-Indonesia Industrial Cooperation, is strategically committed to becoming a “Full-Spectrum Enabler of Cross-Border Investment.” The Group aims to build a vital bridge for two-way industrial collaboration between China and Indonesia. Anchored in Indonesia’s economic heartland and empowered by China’s advanced manufacturing capabilities, Chenyu adopts a trinity model of “Industry as the foundation, Digitalization as the wing, and Finance as the lifeline” to reshape regional industrial synergy. Focusing on three core sectors—infrastructure, energy, and digitalization—Chenyu has established a multi sector presence across Indonesia. At the same time, the Group is constructing a dual-track trade ecosystem that integrates Chinese industrial output with Indonesian consumer markets, forming a comprehensive platform for both industrial supply chains and consumer goods. Leveraging AI-driven risk control, acentralized digital operations platform, and multi-currency settlement systems, Chenyu has built a robust ecosystem with three-dimensional enabling power—across policy, enterprise, and capital—to enhance the efficiency and security of Chinese enterprises going abroad.

Guided by the principle of “With Chinese Manufacturing in One Hand and Indonesian Opportunities in the Other,” Chenyu Group is committed to being the preferred partner for Chinese enterprises expanding into ASEAN markets.

PT Chenyu Construction Group

Position Title : Agriculture Drone Operator

Location : Field Based / Remote Area, Indonesia

Employee Type : Full Time

 

About the Role

We are looking for a skilled and proactive Agricultural Drone Operator to support pest control and crop management across a wide range of agricultural settings -- including orchards, plantations, vegetable farms, and open-field crops. Using advanced drone spraying and mapping systems, you will help improve farm productivity, reduce chemical waste, and ensure timely intervention against pests and diseases.

 

Key Responsibilities

<ul>
	<li>Operate agricultural drones to perform aerial pesticide spraying, crop monitoring, and data collection</li>
	<li>Plan and execute flight paths using precision spraying and terrain-following technologies.</li>
	<li>Ensure accurate and consistent chemical application across different crop types and terrains.</li>
	<li>Maintain drone equipment, perform pre-flight checks, and troubleshoot minor issues.</li>
	<li>Collect field data and report findings to farm managers or agronomists.</li>
	<li>Ensure drone operations comply with local aviation and agricultural regulations.</li>
	<li>Adapt to varying field conditions and crop management needs (e.g., rice paddies, orchards, open fields.</li>
</ul>

Agriculture Drone Operator

Position Title : Personal Assistant 
Location : South Jakarta, DKI Jakarta 
Employment Type : Full-Time

 

Job Summary :

We are seeking a highly organized, discreet, and dependable Personal Assistant to support in managing personal, household, and logistical matters. This role requires fluency in both Mandarin, English and Indonesian, and the ability to operate in a multicultural, fast-paced environment with flexibility and professionalism.

<h3>Key Responsibilities:</h3>

<ul>
	<li>Manage and coordinate the family’s personal calendar, including appointments, social events, school activities, and travel plans.</li>
	<li>Organize domestic and international travel arrangements, including flights, accommodations, visas, and itineraries for family members.</li>
	<li>Act as the main point of contact for household staff (drivers, housekeepers, nannies, etc.) and external vendors or service providers.</li>
	<li>Handle personal errands, such as gift shopping, event planning, and managing household inventories.</li>
	<li>Assist in budgeting, paying bills, and maintaining financial and personal records.</li>
	<li>Arrange and oversee household maintenance, repairs, and service appointments.</li>
	<li>Liaise with schools, doctors, banks, insurance providers, and other institutions as needed.</li>
	<li>Maintain confidentiality and act with the utmost discretion at all times.</li>
	<li>Accompany the family during trips or personal events when required.</li>
	<li>Respond promptly and efficiently to last-minute changes or requests.</li>
</ul>

Personal Assistant

Position Title : General Affairs (GA) Admin

Location : Headquarters, South Jakarta - Indonesia 

Employee Type : Full Time

 

Job Summary :

Experienced in managing General Affairs operations with a focus on driver and fleet coordination. Skilled in scheduling, monitoring vehicle conditions, controlling operational costs, and maintaining accurate administrative records. Adept at managing office logistics, vendor relations, and facility maintenance to ensure smooth daily operations.

 

Key Responsibilities :

Driver &amp; Fleet Coordination :

<ul>
	<li>Arrange daily and weekly schedules for drivers based on company operational needs.</li>
	<li>Monitor the availability and condition of company vehicles.</li>
	<li>Assign tasks, routes, and work priorities for drivers.</li>
	<li>Control fuel usage, toll expenses, and other operational vehicle costs.</li>
	<li>Coordinate regular maintenance and repairs (service, insurance claims, vehicle registration renewal).</li>
</ul>

 

Administration &amp; Reporting

<ul>
	<li>Prepare and maintain reports on vehicle usage and operational expenses.</li>
	<li>Keep trip records and driver attendance logs.</li>
	<li>Manage vehicle-related documents (registration, insurance, inspection) and ensure validity.</li>
	<li>Input and update GA administrative data in systems or spreadsheets.</li>
</ul>

 

General Affairs Operations

<ul>
	<li>Manage office logistical needs (stationery, office supplies, drinking water, etc.).</li>
	<li>Handle vendor contracts related to office facilities (cleaning, security, building maintenance).</li>
	<li>Oversee the maintenance of office facilities (AC, electricity, water, furniture).</li>
	<li>Support the execution of internal company events.</li>
</ul>

 

Internal &amp; External Coordination

<ul>
	<li>Communicate with other departments to ensure transportation and facility needs are met.</li>
	<li>Maintain good relationships with transportation vendors, workshops, and other GA-related service</li>
</ul>

Office Equipment Operation

Inventory Control

MS Office

Record Keeping

Time Management

Events Management

Computer Literacy / Basic Computer Skills

General Affairs (GA) Admin

PT Surya Artha Nusantara Finance (SANF) is a financial services company in Indonesia, primarily focused on providing financing solutions for the heavy equipment and transportation sectors. SANF is a joint venture between PT Astra International Tbk, one of Indonesia's largest conglomerates, and Marubeni Corporation, a major Japanese trading company.

SANF offers a variety of financial products, including leasing, consumer financing, and factoring, to support businesses in acquiring heavy equipment, trucks, and machinery. The company plays a significant role in industries like construction, mining, agriculture, and transportation, helping businesses manage their financial needs through customized financing solutions.

Let's join our Fun, Friendly, and Continuous Growth journey!

Surya Artha Nusantara Finance

<ul>
	<li>Responsible for the fulfillment of sales target by trying to find good business opportunities in Heavy Equipment Sector (Mining, Forestry, Agro, Construction, etc), Transportation Logistics, Productive Financing</li>
	<li>Maintaining, improving, and also increasing the quality of assets through continuous business relationship between supplier, customer, and business related community</li>
	<li>Responsible for looking for potential customers including new customers</li>
</ul>

Account Executive

Astra Financial is a brand of the financial services division of PT. Astra International Tbk. Astra Financial manages 12 business entities; Astra Credit Companies, FIFGROUP, Toyota Astra Finance, Komatsu Astra Finance, Surya Artha Nusantara Finance, Asuransi Astra Buana, Astra Life, Astra Ventura, Dana Pensiun Astra, MauCash, AstraPay and Moxa.

Astra Financial is one of Astra’s seven business divisions, in addition to Automotive, Heavy Equipment, Mining, Construction and Energy, Agribusiness, Infrastructure and Logistics, Information Technology, and Property.

With a value proposition in the form of best value, integrated and speed, Astra Financial always prioritizes the “Prudent” principle and applies good governance in running the business in all financial services. Astra Financial has a mission to become a partner for the Indonesian people to maximize their financial potential and enable the community to prosper.

Astra Financial

<ul>
	<li>Melakukan review proposal pembiayaan segmen Korporasi/Commercial</li>
	<li>Melakukan analisa industri bisnis customer</li>
	<li>Memberikan rekomendasi kepada Komite Konsultasi Pembiayaan</li>
	<li>Memberikan training analisa kredit korporasi kepada Business Unit</li>
	<li>Melakukan monitoring kinerja bisnis dan top customer relationship</li>
	<li>Mampu mengembangkan policy terkait kredit</li>
</ul>

Credit & Industry Analyst

Making dream homes happen since 2015, Dekoruma is a rapidly-growing tech startup aiming to put a stop to the inefficiencies that have long occurred in the Home & Living industry. We believe that everyone is entitled to easy access not only to quality furniture at an affordable price, but also economical home design and its nitty-gritty. Since its establishment, we have launched vertically integrated business units (and even more to come), two of them being interior design services and material supply store.

While interior design services and furniture manufacturers remain abundant, there has yet to be a one-stop platform that actualises the A to Z’s of realizing your dream homes. Dekoruma intends to be the one answer to this demand.

Engage in a workplace surrounded by vibrant energy and youth who does work that matters and improvements that make a difference. We seek to create a working environment that is dynamic, and above all, impactful. In Dekoruma, we work for a cause, not just applause.

Dekoruma

<ul>
	<li>Bekerja sebagai sales advisor di retail store.</li>
	<li>Melayani customer untuk aktivitas penjualan produk dan jasa Dekoruma.</li>
	<li>Mempromosikan dan menawarkan promo yang sedang berlangsung.</li>
	<li>Menerima dan mencatat pesanan customer melalui sistem komputer, secara langsung atau melalui telepon/e-mail.</li>
	<li>Handle complaint dari customer.</li>
	<li>Mengoperasikan mesin kasir dan closing pendapatan harian.</li>
	<li>Mengelola tampilan display di toko sesuai dengan standard Visual Merchandise.</li>
	<li>Bertanggung jawab untuk perhitungan inventory stock bulanan.</li>
	<li>Bertanggung jawab untuk proses pengiriman barang dari penerimaan – penghitungan – stockback – display.</li>
	<li>Bertanggung jawab menjaga kebersihan &amp; kerapihan area toko.</li>
</ul>

Sales Design Advisor All Area

PT. Future Synthetics Indonesia (Jakarta) has a sales and administrative head office for Indonesia located in the bustling capital of Jakarta.
We also operate a brand new rigging facility, which is equipped to cater for the entire Indonesia rigging market including O&G, mining, telecommunications and industrial.

PT FUTURE SYNTHETICS INDONESIA

<ul>
	<li>Set sales targets.</li>
	<li>Search for and develop new market opportunities.</li>
	<li>Maintain good relationships with customers, both new and old.</li>
	<li>Negotiating and drafting contracts with customers.</li>
	<li>Compile sales reports regularly.</li>
	<li>Work closely with internal teams to ensure optimal customer service.</li>
	<li>Understand and educate customers about the products offered.</li>
	<li>Manage customer schedules and visits efficiently.</li>
</ul>

This test unit measures the ability to understand customer profiles and product information and use that to leverage products based on customer needs

Selling skills of an employee can make or break a company. Presenting a sales pitch is not the only responsibility of a sales person. To keep customers buying, sales people need to constantly understand and link changing customer profiles to the product or service.  Business growth is inevitable when employees show ability in selling . This test measures the ability to understand customer profiles and product information to sell a product.

Selling

This test measures ability to phrase ideas better and use or recognize intonation to convince another towards a desired outcome.

Showing ability to convince people to a perspective is a valuable skill. Persuasion is definitely not limited to employees whose job is sales-oriented. Framing arguments, presenting evidence, and connecting with others on an emotional level are all very powerful in convincing employees to perform or to take appropriate action. Hiring employees with this ability helps a great deal in the implementation of strategy and company goals. This test measures ability to persuade another towards a desired outcome.

Persuasion Skills

SALES EXECUTIVE

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

We’re looking for a proactive and creative Store Supervisor who can oversee daily operations at our bookstore while bringing the brand’s voice across social media and in-store experiences. This role blends strategic thinking with hands-on execution, perfect for someone who’s passionate about books, branding, and community building.

Key Responsibilities:

<ul>
	<li>Supervise daily operations and overall activities at the bookstore, ensuring smooth day-to-day workflows.</li>
	<li>Take charge of the store's branding and social media presence by developin content ideas, copywriting and maintaining brand consistency.</li>
	<li>Ensure the physical and digital brand experience is aligned.</li>
	<li>Collaborate with the internal team and act as the brand’s on-site lead.</li>
	<li>Act as a responsive and agile problem solver</li>
	<li>Support offline and online campaigns, events, and seasonal programs.</li>
</ul>

Store Supervisor Prose and Petals

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Quality Assurance (QA) Analyst bertujuan melakukan analisa hasil Quality Assurance atas proses acquisition &amp; claim (pada motorvehicle di Bisnis Retail Asuransi Astra) sesuai dengan SOP yang berlaku.

<ul>
	<li>Membuat analisa dan menyimpulkan jumlah temuan dari hasil Quality Assurance yang dilakukan</li>
	<li>Membuat skenario baru dari hasil Quality Assurance yang dilakukan</li>
	<li>Melakukan koordinasi dan survey langsung dengan tim terkait seperti bengkel rekanan Asuransi Astra atau tim internal atas hasil temuan serta memberikan rekomendasi improvement atas proses yang dilakukan dalam proses klaim/penutupan untuk mitigasi (mengurangi) risiko fraud</li>
	<li>Membuat project inovasi (digitalisasi) menggunakan Machine Learning tools</li>
</ul>

Automotive Quality Assurance Analyst

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

<ul>
	<li>Process vendor invoices, match with POs and delivery notes, and schedule payments based on terms.</li>
	<li>Ensure tax compliance (e.g., PPh 23, VAT) before making payments; coordinate with the Tax Specialist.</li>
	<li>Issue accurate sales invoices to B2B, B2C (marketplace), and retail customers; update ERP records.</li>
	<li>Monitor accounts receivable aging, follow up on overdue invoices, and coordinate with Sales for collections.</li>
	<li>Maintain updated and accurate vendor and customer data in the ERP system (e.g., Odoo).</li>
	<li>Support monthly financial closing, reconciliations, and documentation for both AP and AR activities.</li>
	<li>Assist in drafting and improving SOPs for AP and AR processes to ensure consistency and control.</li>
	<li>Proactively suggest and support process improvements, automation initiatives, and ERP optimization with the IT team.</li>
</ul>

Account Payable & Receivable Staff

Mengalokasikan budget belanja melalui repeat order/ replenishment untuk pemenuhan produk books dan non books

Melakukan stock movement [store to warehouse (Transfer), store to store (Transfer), store to supplier (RTV), warehouse to supplier (RTV) dan transfer antar warehouse

Melakukan kunjungan store dan tindak lanjut dari hasil temuan di store

Tugas dan tanggungjawab yang disebutkan merupakan fungsi-fungsi utama jabatan dan tidak mencakup seluruh pekerjaan yang sesuai dengan maksud jabatan

Memastikan visual merchandising produk books di outlet

Buyer Books Merchandising

We’re looking for a passionate and organized Book Advisor (Storekeeper) to support our retail and curation operations. This role is perfect for someone who loves books, has a sharp eye for detail, and enjoys working behind the scenes to keep things running smoothly.

Key Responsibilities:

<ul>
	<li>Assist with daily bookstore operations, including stock arrangement and tracking.</li>
	<li>Help organize and receive book shipments, including sorting, labeling, and inventory logging.</li>
	<li>Support the curation team with research and book data entry (e.g., book trends and blurbs)</li>
	<li>Assist during offline events, pop-ups, or in-store activations as needed.</li>
	<li>Handle basic customer inquiries or direct them to the appropriate team.</li>
	<li>Report directly to the Brand Specialist</li>
</ul>

Book Advisor Prose and Petals

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

Job Descriptions : 

<ul>
	<li>Supervise and support a team of agents responsible for:</li>
	<li>Handling multiple live chats from retail agents regarding their travel reservations.</li>
	<li>Managing email, chat, and voice communications with suppliers.</li>
	<li>Processing and confirming clients' travel booking itineraries with high accuracy.</li>
	<li>Ensure team members follow detailed instructions and adhere to established operational guidelines.</li>
	<li>Monitor and maintain service quality to meet or exceed team KPIs and SLAs.</li>
	<li>Provide coaching, mentoring, and performance feedback to team members.</li>
	<li>Identify workflow issues or system limitations and escalate them promptly to relevant stakeholders.</li>
	<li>Collaborate with other departments to ensure smooth handling of operational processes and client satisfaction.</li>
	<li>Generate periodic reports on team performance, productivity, and incident management.</li>
</ul>

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