Merchandising Administrator  

Key Responsibilities

• Execute approved promotion setups across all retail systems: discount configurations, promotional pricing rules, and bundle mechanics, per instructions approved by the Singapore Head of IT or relevant business stakeholder.
• Process approved price change requests: update product pricing across all applicable systems, verifying retail price, comparison price (for strikethrough display), and tax-inclusive accuracy.
• Manage the Vendor Portal product submission queue: review vendor-submitted product data against client's data standards, action approved submissions into the relevant system, and return incomplete submissions to vendors with clear feedback.
• Maintain product master data: create and update product records (descriptions, images, attributes, barcodes, category assignments) across all entity systems.
• Cross-check all promotion configurations after setup: verify discounts apply correctly across e-commerce and POS systems before and after go-live.
• Produce the daily Promotion & Price Change Log and weekly summary report for the Head of IT and relevant business stakeholders.

Required Qualifications & Experience

• Minimum 3 years of experience in retail operations, merchandising support, or e-commerce back-office system administration, with direct hands-on experience configuring promotions and prices in at least one retail platform.
• English proficiency at B2 level or equivalent, both written and spoken. Comfortable with daily written communication in English with Singapore stakeholders.
• High attention to detail and accuracy, as promotion and price configuration errors are immediately customer-visible.
• Demonstrated proactive and independent working style. Able to take full ownership of promotions and product data, clarify ambiguous instructions before execution, complete assigned tasks without reminders, and raise cross-system discrepancies promptly.

Technical Proficiency

• Retail back-office systems: Hands-on experience configuring promotions and products in at least one enterprise retail platform, including point-of-sale, order management systems, or e-commerce back-office platforms.
• E-commerce administration: Product management, discount rules, price lists, and bulk data import.
• Microsoft Excel or Google Sheets: Hands-on experience using Microsoft Excel's functions for stock keeping unit matching and bulk upload template management.
• Microsoft Teams and SharePoint: Experience using both tools for daily communication and task management.