WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.

Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.

Our vision is to build the premier technology and customer focused customer operation in the Philippines.

WAGMI Solutions

About the Role

We are looking for a Cloud Security Project Engineer to coordinate and support multiple cloud security implementation projects across the ANZ region. The role will work closely with customers, partners, Sales, Support, Engineering, and Professional Services teams to ensure projects are delivered successfully and within agreed timelines and SLAs.

Key Responsibilities

Coordinate multiple Netskope cloud security implementation projects across ANZ customers.

Work with customers, partners, Professional Services Engineers, and internal teams to support successful project delivery.

Assist in project planning, including scope, deliverables, timelines, resources, and milestones.

Track project progress, risks, dependencies, and deliverables, particularly the 90-day TTL (Time to Live) requirement.

Ensure key milestones such as TTFC (Time to First Customer Contact) and TTFTS (Time to First Technical Session) are met.

Follow the Clean Order Process and coordinate orders and customer queries within established SLAs.

Coordinate technical teams and escalate issues or delays when necessary.

Support the regional Hyper-Care Support Program and contribute to process improvements.

Collaborate with Sales, Support, Engineering, and Customer Experience teams to address customer requirements.

Manage projects delivered through Netskope Partners across the assigned region.

Ensure successful project completion, handoff, and customer follow-up.

Follow Netskope policies and maintain professional communication with customers, partners, and internal teams.

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Cloud Security Project Engineer