Ever since it was established in 1957, Bank Central Asia (BCA) has continued to grow. This has been the result of the dedicated teamwork of every single one of our employees and the unflagging support of our customers. In line with our commitment to be “Always by Your Side”, BCA will continue to strive to earn the trust, and live up to the expectations, of all the Bank’s customers and other stakeholders in its drive to continue to achieve ongoing growth.

From the beginning, BCA has always offered diverse financial solutions through banking transaction services for many diverse groups and ages. And now everyone can enjoy the banking transaction ease and convenience BCA offers, enabled by strong inter-branch links, an extensive ATM network, and all the other electronic banking services the Bank offers.

Through the extensive range of well-targeted, high quality products and services the Bank provides, BCA’s financial solutions have proven they encourage the business growth of all the Bank’s customers, whether small, medium-sized, or large-scale businesses. For BCA, earning customers’ trust through offering them the best solutions to meet their financial needs is an honor and a source of pride.

By living our slogan, “Always by Your Side”, BCA will continue to strive to provide all its customers with only the very best services and solutions.

PT Bank Central Asia Tbk

Management Development Program (MDP) adalah program karier yang dirancang untuk mempersiapkan future leaders di dunia perbankan. Selama program berlangsung, peserta akan mendapatkan pelatihan intensif, mentoring dari profesional berpengalaman, serta kesempatan mendalami berbagai fungsi bisnis untuk memahami proses kerja secara menyeluruh. Melalui kombinasi pembelajaran dan pengalaman langsung, peserta akan mengembangkan kemampuan analisis, problem solving, dan leadership, serta dipersiapkan untuk mengambil peran strategis dan melanjutkan karier sebagai karyawan tetap di perusahaan.

Continuous Learning

Interpersonal Skills

Leadership skills

Communication Skills

Management Development Program (MDP)

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Corporate Planning Analyst will be responsible to:

<ol>
	<li>Identify and control the implementation of the company's business activities</li>
	<li>Ensure that all of the company's business strategies can be implemented optimally in accordance with the planned targets.</li>
	<li>Conduct PDCA:</li>
</ol>

<ul>
	<li>Plan: Gather the data from all business unit</li>
	<li>Do: (a) Ensure there is alignment between management strategy and business units; (b) Identifying, compiling reports, and analyze company business data activities so that it can be evaluated by management; (c) Ensure the data or information that will be processed into reports for management is correct and accurate.</li>
	<li>Check: Prepare monthly review with every business unit to plan activities to achieve company's business targets.</li>
	<li>Action: Ensure the implementation of the planned activities and provide suggestion to business units that need correction so that they can achieve optimal targets.</li>
</ul>

Corporate Planning Analyst

A Single Full-Stack Partner Managing Your Technology, Liquidity, Risk, Legal & Licensing and Operations End-to-End


Turnkey Inside

Nice-to-Haves

<ul>
	<li>Experience in brokerage, fintech, trading, or financial services.</li>
	<li>Experience handling commissions, rebates, incentives, or performance-based rewards.</li>
	<li>Familiarity with CRM systems or reporting/BI tools.</li>
	<li>Experience working directly with Product/Tech teams on feature feedback or QA/bug tracking.</li>
	<li>Basic understanding of compliance or legal review processes for client-facing documents.</li>
	<li>Experience preparing SOPs, operational guidelines, or process documentation.</li>
</ul>

Business Operations Associate

YARD Financial Solutions is a company specialized in finance and management consulting services in Indonesia. We are professionals with a vast experience in providing services that aim to support your business. We have a strong team that can help you design your finance system from scratch as well as reorganize the current existing system in accordance to the Indonesian legislation and your business needs.
The company was established by two expatriates having more than ten years’ experience in their own businesses such as construction and property management, real estate and hospitality.

Yard Financial Solutions

WHAT YOU'LL BE DOING

<ul>
	<li>Preparing, calculating, and filing accurate tax returns, including corporate income tax, VAT, and other relevant taxes</li>
	<li>Prepare and submit monthly and annual tax returns in compliance with applicable regulations.</li>
	<li>Coordinate and communicate actively with clients to obtain required data and information.</li>
	<li>Assist clients during tax audits, objections, or disputes if necessary.</li>
</ul>

Monitoring changes in tax laws and regulations, and implementing necessary updates to the company's tax practices

Junior Tax Officer

Key Responsibilities

<ul>
	<li>Manage and oversee tax functions, including the processing, analysis, and validation of tax data and information to ensure the accurate and timely preparation and submission of tax reports for the company and its clients.</li>
	<li>Plan and coordinate the development and implementation of tax calculation systems and procedures, while monitoring their execution to ensure all tax processes and calculations are accurate, well-organized, compliant, and properly controlled, while minimizing potential tax risks.</li>
	<li>Coordinate and conduct tax planning and risk analysis to provide management with financial and tax insights that support informed business decisions, including investment, expansion, operational activities, and other financial matters.</li>
	<li>Develop and coordinate comprehensive tax planning and consolidation across the company and its clients to optimize tax efficiency, manage costs effectively, and ensure full compliance with applicable tax laws and regulations.</li>
	<li>Manage and supervise the Tax Department team to ensure effective performance, productivity, and compliance with established tax procedures and regulations.</li>
	<li>Lead and oversee the resolution of tax disputes.</li>
	<li>Prepare and present comprehensive tax department reports, ensuring accurate, timely, and relevant tax information is provided to management and other stakeholders.</li>
	<li>Candidate must be have a Good Leadership to Supervise and review the work of Senior, Middle Tax Officers Junior and Admin Tax Officer</li>
</ul>

Tax Supervisor

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<h2>About Astro</h2>

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

<h2>About this Position</h2>

As a Category Development (Bakery), you will play a key role in growing ASTRO's Private Label Food &amp; Beverage business. You will support the end-to-end development and growth of Bakery products, from ideation, testing, vendor coordination, and packaging through to launch. Work closely with cross-functional teams to ensure product availability, smooth execution, and continuous improvement of category performance.

<h3>Job Description</h3>

As our Astronaut, your missions are:

<ul>
	<li>Manage end-to-end New Product Development (NPD), from ideation, product testing, vendor coordination, packaging, until launch.</li>
	<li>Support Growth NPD initiatives to help grow the Bakery category and overall business.</li>
	<li>Coordinate closely with Supply Chain to maintain product availability and minimize OOS.</li>
	<li>Monitor Bakery trends, product performance, and product scrap to identify improvement opportunities.</li>
	<li>Conduct product and sample evaluations, including weekly panel testing.</li>
	<li>Coordinate with vendors on product samples, timelines, product requirements, and negotiation.</li>
	<li>Support vendor assessment and sourcing activities when needed.</li>
	<li>Work with relevant teams on packaging development, design, and product administrative requirements.</li>
	<li>Coordinate with trainers to ensure proper product knowledge and handling before rollout.</li>
	<li>Manage multiple projects and cross-functional stakeholders to ensure each development process stays on track.</li>
</ul>

Category Development, Bakery

LinkIT 360 is an information technology and digital solutions company specializing in mobile Value-Added Services (VAS), digital platforms, software development, system integration, and technology-based business solutions.

We support telecommunications operators, enterprises, government institutions, and strategic partners in developing, implementing, and monetizing scalable digital solutions. With operations and business exposure across Southeast Asia, LinkIT 360 combines technology, commercial strategy, and industry expertise to deliver reliable solutions that drive revenue growth, operational efficiency, and digital transformation.

LinkIT 360

<ul>
	<li>Mengelola dan memonitor operasional harian seluruh outlet.</li>
	<li>Memastikan penerapan SOP, food safety, kebersihan, dan standar pelayanan.</li>
	<li>Mengontrol sales, food cost, labor cost, inventory, dan waste.</li>
	<li>Menganalisis performa outlet serta menyusun tindakan perbaikan.</li>
	<li>Memimpin dan mengevaluasi tim operasional outlet.</li>
	<li>Menyusun laporan operasional kepada manajemen</li>
</ul>

This test unit measures the ability to understand customer profiles and product information and use that to leverage products based on customer needs

Selling skills of an employee can make or break a company. Presenting a sales pitch is not the only responsibility of a sales person. To keep customers buying, sales people need to constantly understand and link changing customer profiles to the product or service.  Business growth is inevitable when employees show ability in selling . This test measures the ability to understand customer profiles and product information to sell a product.

Selling

This test measures ability to phrase ideas better and use or recognize intonation to convince another towards a desired outcome.

Showing ability to convince people to a perspective is a valuable skill. Persuasion is definitely not limited to employees whose job is sales-oriented. Framing arguments, presenting evidence, and connecting with others on an emotional level are all very powerful in convincing employees to perform or to take appropriate action. Hiring employees with this ability helps a great deal in the implementation of strategy and company goals. This test measures ability to persuade another towards a desired outcome.

Persuasion Skills

This test measures the ability to use words that are useful in describing directions and ability to recall spatial descriptions provided.

Giving Directions

This test unit assesses the ability to think in constructs and determine how to combine and categorize ideas and things together in a way that makes logical sense.

Organizing

Operations Manager

PT. Global Talentlytica Indonesia adalah perusahaan yang mengembangkan Platform Assessment Online, layanan software as service di bidang Human Resource yang berdiri sejak tahun 2019, Talentlytica sebelumnya merupakan salah satu brand product dari perusahaan PT. Gagas Daya Imaji yang berdiri sejak tahun 2007. 

Talentlytica bergerak di jasa konsultan dan layanan di bidang pengembangan sumber daya manusia. Platform kami membantu Departemen HR untuk mengambil keputusan lebih baik menggunakan data dan analitik. Dengan dukungan ini HR dapat menjadi business partner yang efektif untuk mencapai tujuan organisasi secara keseluruhan. Saat ini kami mencari kandidat yang memiliki semangat belajar yang tinggi, ingin membantu talent menemukan pekerjaan yang fit dengan diri mereka.

Umat manusia menghadapi ancaman  sosial yang tidak terbayangkan sebelumnya. Industrial Revolution 4.0 atau dikenal juga sebagai Conceptual Age akan membuat automation dan artificial intelligence merubah bagaimana manusia hidup dan bekerja. Hal ini  akan membuat Krisis tenaga kerja , dan dampaknya berbeda dengan revolusi yang terjadi sebelumnya. Pada revolusi sebelumnya membutuhkan waktu beberapa dekade dan generasi sebelum itu benar-benar terjadi secara menyeluruh.
Saat ini perubahan tersebut jauh lebih cepat dan sangat mungkin terjadi dalam satu rentang generasi bahkan lebih cepat. Hal tersebut menjadi tantangan besar (sama seperti Climate Change, Sampah, Krisis Energy dlsb). 

Talentlytica 

Project Management:

<ul>
	<li>Manage the entire Assessment Center process, ensuring seamless execution and adherence to Service Level Agreements (SLA).</li>
	<li>Oversee the flow of Assessment Centers and guarantee the timely delivery of products.</li>
	<li>Coordinate with assessors involved in the project to maintain a smooth workflow.</li>
</ul>

Technical Support:

<ul>
	<li>Ensure operational excellence in administering the Talentlytica dashboard for clients.</li>
	<li>Act as the primary contact for resolving issues raised by assessors or client admins, providing standby support for technical troubleshooting.</li>
	<li>Aid in the implementation of collaborative activities with partners/customers.</li>
</ul>

Assessment Execution:

<ul>
	<li>Guarantee the seamless execution of assessments, meeting quality standards.</li>
	<li>Handle complaint resolutions according to established SLAs.</li>
</ul>

Project Management Officer

PT Wasteforchange Alam Indonesia is a company that provides waste management service from upstream to downstream with a vision of reducing the amount of waste that ends up in landfills.

Waste4Change

<ul>
	<li>Membantu dalam merancang, mengimplementasikan, dan mengevaluasi strategi korporasi untuk mendukung pertumbuhan bisnis di sektor persampahan dan circular economy.</li>
	<li>Membantu dalam melakukan analisis data operasional dan keuangan untuk menghasilkan laporan internal untuk mendukung pengambilan keputusan manajemen.</li>
	<li>Membantu dan mendukung proyek pengembangan organisasi (struktur, governance dan sistem pelaporan) agar selaras dengan strategi jangka panjang perusahaan.</li>
	<li>Berkoordinasi dengan unit lintas fungsi (operasional, keuangan, sustainability, HR, dll.) untuk proses penyelarasan hubungan lintas departement berjalan efektif.</li>
	<li>Memantau tren industri lingkungan &amp; persampahan serta regulasi terkait (nasional maupun global) yang dapat mempengaruhi bisnis perusahaan.</li>
	<li>Menyusun laporan strategis untuk direksi/komisaris/investor, termasuk, laporan kinerja perusahaan dan pengembangan bisnis.</li>
	<li>Mengidentifikasi risiko strategis serta menyusun langkah mitigasi yang tepat.</li>
	<li>Membangun dan menjaga hubungan dengan stakeholder eksternal guna mendukung inisiatif strategis perusahaan</li>
</ul>

Corporate Strategic Officer

About The Role

As our Astronaut, your missions are: 
As a customer insight Associate, your task is to extracts and analyzes qualitative and quantitative customer data to uncover operational friction, complaints behaviour, and actionable trends across customer touchpoints to increases ASTRO customer experience. 
 
- VoC Program Management: Synthesize Voice of Customer (VoC) data from multi-channel surveys, social sentiment, and chat logs across core metrics (CSAT, CES, First Contact Resolution). 
- Root-Cause &amp; Funnel Analysis: Perform deep-dive analytics to isolate user pain points, purchase drop-offs, and order cancellation drivers using quantitative metrics cross-referenced with qualitative feedback. 
- Dashboard Design &amp; Reporting: Build and maintain automated, interactive dashboards for department heads and product leads to monitor customer friction points in real time. 
- Insight-to-Action Strategy: Translate customer complaint data into narrative presentations with actionable recommendations for Product, Marketing, and Operations teams to boost customer retention.

Research and Development

Research

Operations Research

Customer Insight Associate

Key Responsibilities

<ul>
	<li>Prepare, calculate, review, and submit monthly and annual tax returns (Corporate Income Tax, VAT, and other applicable taxes).</li>
	<li>Collect and organize the necessary financial and tax documents, Coordinate with clients to collect required tax data and documentation.</li>
	<li>Calculate the company’s tax liabilities based on the applicable tax regulations. Ensure compliance with Indonesian tax regulations and identify tax planning opportunities.</li>
	<li>Check the accuracy and completeness of the tax calculations, invoices, tax documents, and supporting data before submission.</li>
	<li>Submit the monthly and annual tax returns through the applicable tax reporting system within the required deadlines.</li>
	<li>Make sure that all tax reporting and payments comply with the latest Indonesian tax laws and regulations, while maintaining proper documentation for future reference or potential tax audits.</li>
	<li>This responsibility means that you will assist our clients when they are facing a tax audit, objection, or dispute with the tax authority.</li>
	<li>You will help prepare the required documents, review the tax authority’s findings, analyze the tax issues, prepare explanations or responses, and support the client in preparing an objection if they disagree with the tax assessment.</li>
	<li>You will also need to communicate effectively with the client and coordinate with the relevant parties to make sure the case is handled properly and in accordance with the applicable tax regulations.</li>
	<li>Candidate must be have a Good Leadership to Supervise and review the work of Junior and Middle Tax Officers.</li>
</ul>

Senior Tax Officer

PT Surya Artha Nusantara Finance (SANF) is a financial services company in Indonesia, primarily focused on providing financing solutions for the heavy equipment and transportation sectors. SANF is a joint venture between PT Astra International Tbk, one of Indonesia's largest conglomerates, and Marubeni Corporation, a major Japanese trading company.

SANF offers a variety of financial products, including leasing, consumer financing, and factoring, to support businesses in acquiring heavy equipment, trucks, and machinery. The company plays a significant role in industries like construction, mining, agriculture, and transportation, helping businesses manage their financial needs through customized financing solutions.

Let's join our Fun, Friendly, and Continuous Growth journey!

Surya Artha Nusantara Finance

🚀 Join Our Talent Pool at SANF!

PT Surya Artha Nusantara Finance is opening opportunities for you to grow across multiple career paths and be part of a dynamic financial ecosystem under Astra Financial.

✨ Explore opportunities in:

<ul>
	<li>Corporate Internal Audit &amp; Fraud Management</li>
	<li>Corporate Strategy &amp; Affairs</li>
	<li>Corporate Secretary, Legal &amp; Compliance</li>
	<li>Human Capital (Operation &amp; Organization Development)</li>
	<li>Finance &amp; Accounting</li>
	<li>Treasury &amp; Corporate Planning</li>
	<li>Credit</li>
	<li>IT &amp; Digitalization</li>
	<li>Risk Management (Enterprise &amp; Operational)</li>
	<li>Service</li>
	<li>Sales &amp; Operation</li>
	<li>Business Development</li>
	<li>Marketing &amp; CRM</li>
</ul>

🌟 Who we’re looking for:

<ul>
	<li>Fresh graduates &amp; experienced professionals</li>
	<li>Driven, adaptable, and eager to grow</li>
	<li>Passionate about building a career in the financial industry</li>
</ul>

💡 Not sure which role fits you best?

No worries, join our Talent Pool and let us connect you with opportunities that match your profile and aspirations. Once your profile aligns with our requirements, our team will reach out to guide you through the next steps.

Talent Pool SANF

Established in 1953 by Go Soei Kie (Dasuki Angkosubroto) as a commodities trading business, Gunung Sewu has grown to become one of Indonesia’s premier diversified business groups, with a workforce of approximately 30,000 professionals encompassing operations in the food, insurance, property, manufacturing and other emerging businesses. We believe that Indonesia is a market that can be developed involving ecosystems that are sustainable, whilst aiming to lead by example.
 
We take pride in our humble beginnings, and have grown over the years by placing Passion, Purpose, and Progress as the cornerstone of our activities and focus on creating value in a sustainable manner, as we believe these are the keys to our long-term success. We nurture new businesses, but also work on expanding our existing ones and to develop close relationships with our partners and stakeholders to preserve brand equity across generations.
 
While we celebrate our time-tested values, long-standing heritage and history that spans over 65 years, we believe the global market rewards companies that are striving to explore new horizons. To this end, we aim to nurture progress by fostering an entrepreneurial spirit, guided by integrity and fairness amongst our workforce.

Gunung Sewu Kencana

Ready to launch your career purpose and impact? 
Gunung Sewu is calling all bold, driven, resilient, and future-minded Gen Z talents to be part of LEAD 2027 - Our-signature Management Trainee Program designed to shape tomorrow's leaders through real-world challenges, hands on experiences, mentorship from top business minds. 
 
 
Why Join LEAD? 
Through the LEAD Management Trainee Program, you will gain real exposure and early responsibility by working on high-impact, meaningful projects across our diverse business units, including food, insurance, property, manufacturing, and consumer goods. The program offers 3 cross-industry rotational assignments designed to expand your perspective, strengthen your skills, and develop your leadership capability, supported by an immersive 300+ hours business bootcamp featuring expert-led sessions, simulations, and hands-on business assignments. Throughout the journey, you will receive continuous coaching and mentorship from experienced professionals and industry leaders, while progressing on an accelerated growth path that prepares you to step into a Junior Manager role within 24 months, with high performers continuing to grow and build their careers within Gunung Sewu Group.

We are Looking For:

<ul>
	<li>Go-Getter - Passionate, driven and love pushing boundaries</li>
	<li>Change makers - Not afraid to speak up, take initiative and lead change</li>
	<li>Reliable Player - Committed, accountable, and growth-minded</li>
</ul>

Your LEAD Journey:

<ul>
	<li>Month 1-2 : Business Management Bootcamp + Real Assignment</li>
	<li>Month 3-24: Three rotational assignment across Gunung Sewu business units, developing real leadership and managerial skills</li>
</ul>

 
Ready to lead the future? 
Apply now and start your journey with #LEADtheWay of Gunung Sewu

Gunung Sewu LEAD Management Trainee

About The Role

This role will act as the central intelligence and quality engine of the Contact Center. This role is responsible for driving continuous improvement across customer operations by integrating workforce optimization, frontline quality governance, and data-driven customer insights

As our Astronaut, your missions are:

<ul>
	<li>Pillar Management &amp; Team Integration: Direct and align three core sub-functions: QA &amp; Training, Customer Insight, and WFM.</li>
	<li>Ensuring data from Insights informs QA rubrics/Training curriculum, while WFM staffing aligns with complaint volume trends.</li>
	<li>Complaint Rate Reduction (Internal CX): Design and execute internal operational initiatives that directly lower contact and complaint rates by optimizing agent workflows, updating knowledge bases, improving First Contact Resolution (FCR), and targeting quality coaching.</li>
	<li>System &amp; Process Redesign (External CX): Partner with cross-functional stakeholders (Product, Tech, Operations, Marketing) to eliminate systemic complaint drivers, resolving upstream product bugs, policy friction, and fulfillment delays.</li>
	<li>Root Cause Analysis (RCA) Governance: Establish structured RCA frameworks (5 Whys, Fishbone, FMEA) using insight analytics and QA escalations to isolate recurring failure points across the end-to-end customer journey.</li>
	<li>Project Management &amp; ROI Tracking: Own the project lifecycle for CX improvement workstreams, defining success metrics (e.g., % reduction in complaint volume, CSAT lift, ticket deflection) and presenting progress to CX leadership.</li>
	<li>Crisis &amp; Escalation Leadership: Lead cross-departmental task forces during major operational disruptions to mitigate customer impact in real time.</li>
</ul>

Service Excellence & Analytics Junior Manager

What you'll be doing

<ul>
	<li>Assisting in the accurate and timely recording of clients' daily financial transactions.</li>
	<li>Preparing monthly financial reports, such as journals, balance sheets, profit and loss statements, and cash flow reports.</li>
	<li>Coordinating with the project team and management to ensure a smooth financial workflow.</li>
	<li>Assisting in checking client financial records.</li>
	<li>Managing financial documents such as invoices, receipts, and proofs of payment.</li>
	<li>Assisting with the tax administration process (VAT, PPh/Income Tax, e-Faktur, etc.).</li>
	<li>Performing routine bank reconciliations.</li>
	<li>Assisting in data preparation for internal and external audit purposes.</li>
	<li>Neatly archiving financial and administrative documents.</li>
</ul>

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