MileApp, an Indonesia-based SaaS company, specializes in field workforce management solutions for leading enterprises, including Unilever, P&G, and Philip Morris. Trusted by over 50,000 users, MileApp powers the execution of more than 1 million field jobs every month. Since its inception in 2017, MileApp has achieved an impressive 100x revenue growth—entirely through organic expansion.

MileApp

A) Growth &amp; Partnership Strategy

<ul>
	<li>Define partnership strategy by segment (enterprise, channel, technology, strategic alliances).</li>
	<li>Prioritize target partners based on market size, distribution leverage, and strategic fit.</li>
	<li>Design annual and quarterly partnership plans with measurable outcomes.</li>
</ul>

B) Pipeline &amp; Deal Execution

<ul>
	<li>Build a high-quality pipeline of strategic deals.</li>
	<li>Lead complex negotiations (commercial terms, service levels, exclusivity, pricing, co-marketing).</li>
	<li>Close high-value multi-stakeholder deals with clear economics and implementation plans.</li>
</ul>

C) Partnership Commercial Model

<ul>
	<li>Develop partnership business cases and financial models (revenue share, margin, CAC payback, ramp timing).</li>
	<li>Ensure each deal has a clear profitability path and manageable delivery risk.</li>
	<li>Work with Finance/Legal to maintain healthy contract structures and compliance.</li>
</ul>

D) Enterprise Relationship Management

<ul>
	<li>Build C-level relationships across current and prospective strategic accounts.</li>
	<li>Run executive business reviews (QBRs/MBRs) with key partners.</li>
	<li>Identify upsell, cross-sell, and expansion opportunities.</li>
</ul>

E) Internal Cross-Functional Leadership

<ul>
	<li>Align Product, Operations, Customer Success, and Engineering for successful partner onboarding and rollout.</li>
	<li>Translate market feedback into product roadmap priorities.</li>
	<li>Define clear handoff between BD, Sales, and Account Management.</li>
</ul>

F) Operating Cadence &amp; Team Building

<ul>
	<li>Implement partnership CRM governance, forecasting, and weekly pipeline reviews.</li>
	<li>Hire, coach, and develop BD/Partnership managers as needed.</li>
	<li>Build standardized materials: partner pitch, solution deck, ROI calculator, due-diligence checklist.</li>
</ul>

---------------------------------------------

KPIs / Success Metrics

<ul>
	<li>Partnership-sourced ARR / revenue</li>
	<li>Number of strategic partnerships signed (by tier)</li>
	<li>Time-to-close and deal conversion rate</li>
	<li>Gross margin of partnership deals</li>
	<li>Revenue concentration reduction (e.g., top customer share)</li>
	<li>Expansion revenue from partners/accounts</li>
	<li>Forecast accuracy and pipeline coverage ratio</li>
</ul>

VP Business Development & Partnerships

Secure Parking adalah perusahaan jasa perparkiran yang telah hadir di Indonesia sejak Oktober 1992, dimana diawali dengan mendapatkan kepercayaan untuk mengelola sebidang lahan berupa tanah kosong di sebuah area di Jakarta Pusat.

Berbicara mengenai bisnis perparkiran saat itu, sangatlah identik dengan kehidupan yang keras, premanisme, pelayanan yang minim dan tanpa akuntabilitas yang jelas. Untuk itu Secure Parking hadir di Indonesia dengan tekad ingin menciptakan bisnis perparkiran menjadi sektor usaha yang dikelola dengan profesional yang memiliki kualitas sumber daya manusia yang profesional, mempergunakan teknologi yang selalu disesuaikan dengan perkembangan jaman, pertanggungjawaban keuangan yang transparan dan mengedepankan pelayanan yang prima terhadap pengguna jasa
Secure Parking.

Sampai saat ini, Secure Parking telah mendapatkan kepercayaan untuk mengelola lebih dari 1300 lokasi yang tersebar di seluruh kota di Indonesia dengan total lebih dari 1.000.000.000 marka parkir dan mempekerjakan lebih dari 11.000 tenaga kerja yang terlatih dan terampil.

Untuk mewujudkan komitmen kerja nyata kami kepada masyarakat luas di tanah air, Secure Parking selalu melakukan survey secara regular untuk memastikan kepuasan dari seluruh pengguna jasa Secure Parking. Sehingga apabila ada hal-hal yang perlu ditingkatkan maka Secure Parking akan senantiasa memperbaikinya demi terwujudnya kepuasan pengguna jasa Secure Parking.

Secure Parking

<ul>
	<li>Untuk melaksanakan dan memastikan pengembangan bisnis regional secara keseluruhan termasuk kegiatan operasi agar efektif dan efisien</li>
	<li>Untuk memimpin program peningkatan produktivitas dan kualitas proses yang berkesinambungan</li>
	<li>Membantu Regional Office Manager dalam menjalan setiap tugas tanggung jawab baik dalam hal Operasional dan Business di Area</li>
</ul>

Deputy Regional Office Manager Bandung

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My Mountain Mover Inc.

General: 

Oversee Lead SAMs: Provide direct leadership to SAMs, ensuring they are effectively managing the SAMs and AMs and are aligned with the department’s and company’s goals.

Strategic Alignment: Ensure SAMs and AMs align with the overall vision, goals, and core values of the company.

Audit SAM Performance: Conduct regular 1:1s and audits with Lead SAMs, focusing on coaching, feedback, and continuous improvement in their leadership and management of SAMs.

SAM Oversight

Coaching and Development: Provide regular coaching sessions for SAMs, evaluating their performance in managing AMs, and client and VA relationships. Identify gaps and offer training to strengthen their skills.

1:1 Audits: Perform 1:1 performance audits with SAMs to assess their effectiveness in meeting department objectives, and provide actionable feedback.

Monitor Escalations: Oversee Level 2 client escalations handled by SAMs and ensure proper follow-up and resolution in collaboration with SAMs and AMs.

Process Improvement Initiatives: Lead process audits with SAMs to identify and implement improvements in collaboration with other departments.

Performance Reviews: Review SAMs’ weekly reports on AM performance, client account status, and any critical issues. Provide strategic direction as needed.

Conduct 1:1s per month for the Lead SAMs.

Client and Account Management

Oversee SAM-Client Relationships: Ensure SAMs are effectively maintaining and nurturing client relationships, facilitating growth and retention.

Strategize Account Growth: Collaborate with SAMs to promote growth opportunities for client accounts, such as add-ons, referrals, and retention strategies.

Task Prioritization: Guide SAMs in prioritizing tasks for AMs and ensure clarity in execution.

Policies and Procedures

Policy Enforcement: Ensure SAMs are reinforcing department policies, procedures, and standards.

Client and VA Management

Client Escalation Management: Oversee SAM-led client-VA onboarding, clinic workflow reviews, and ongoing support to address client needs.

Dispute Resolution: Oversee .SAMs in handling client-VA disputes, cancellations, and escalations, stepping in and taking over the escalation when necessary.

Retention and Growth Strategies: Support SAMs in guiding AMs to develop retention strategies and foster client and VA satisfaction.

Departmental Reporting and Analysis

Weekly Reporting: Ensure SAMs deliver comprehensive weekly reports summarizing key account highlights, performance metrics, and AM team progress.

Deep Dive Analysis: Lead deep dive analysis sessions on Department performance, identifying trends, addressing inconsistencies, and ensuring optimal outcomes.

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VP Business Development & Partnerships

Deputy Regional Office Manager Bandung

AM Department Head