Divino Resorts is a boutique luxury hospitality group with properties in two of the world's most distinctive island destinations — Santorini, Greece, and Gili Air, Lombok, Indonesia. Our portfolio spans three intimate hotels, two fine dining restaurants under the Kanzen Ocean Fusion brand, and Oniro Sacred Wellness — a holistic spa and retreat centre on Gili Air.
We were built on a straightforward belief: that the best hotel experience is not about scale, but about the quality of what surrounds you — the landscape, the people, and the feeling that a place was made for you. Every Divino property is small by design, so that every guest is known by name and every detail is attended to.

Divino Gili Air

<ul>
	<li>Booking &amp; Inventory Management: Oversee individual and group reservations across phone, email, and online channels. Prevent overbookings and monitor room blocks.</li>
	<li>Revenue &amp; Rate Optimization: Give inputs to the with the Revenue Manager to manage dynamic pricing, rate plans, and occupancy forecasting.</li>
	<li>Team Leadership: Recruit, train, schedule, and evaluate reservation staff to maintain high service standards.</li>
	<li>Cross-Department Collaboration: Coordinate with Front Office, Housekeeping, Sales &amp; Marketing, F&amp;B and Events to align room availability with guest needs.</li>
	<li>Reporting &amp; Auditing: Track daily, weekly, and monthly revenue performance, reporting metrics and market segmentation data to senior management.</li>
	<li>Guest Relations: Handle escalated guest inquiries timely and thoroughly, special requests, complaints, and policy exceptions.</li>
</ul>

RESERVATION MANAGER

Key Responsibilities

Production &amp; Talent Coordination

• Source and reach out to models and talent, negotiate rates, and manage briefs and release forms

• Plan and manage shoot logistics, including transport, fast boats, accommodation, meals, and location permits

• Serve as the on-site point of contact on shoot days, coordinating closely with property teams

• Help prepare call sheets and shot lists

Paid Advertising (Google &amp; Meta)

• Assist in setting up, monitoring, and optimizing Google Ads and Meta Ads campaigns

• Prepare weekly performance reports covering spend, ROAS, CPC, CTR, and conversions

• Upload and organize creative assets, maintain naming conventions, and write ad copy variations for testing

Content Strategy

• Develop monthly content plans for each property, aligned with advertising goals

• Research references and trends, and write creative briefs for upcoming shoots

• Define hooks, angles, and formats for each platform (9:16, 1:1, 16:9)

• Recommend creative iterations based on ad performance data, not guesswork

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RESERVATION MANAGER

Marketing & Production Coordinator